HEALTHCARE MANAGEMENT SERVICE STRATEGY

The term healthcare management service strategy is associated with the

thoughts and planning of industrial leaders in order to bring organizational
change and development relating to the communities they serve in a
particular healthcare institution. The thoughts may be connected with the
strategic planning, post-merger integration, leadership strategies, ambulatory
care, leadership strategies, programmed planning, physician strategies,
facility planning and development and pediatric children hospital planning.

Thus, in other words, it refers to the strategy of a healthcare organization

with clarity of direction and strategy in order to serve the objects efficiently
and more effectively to reduce risks and uncertainties by implementation
Information technology in the financial and operational field through critical
thinking, creativity and pragmatism in their functioning.

Therefore the hospital leaders are required to formulate and communicate

visions for their institution, they should also continuously keep evolving the
vision and motivate the followers to accomplish the mission.

FOLLOWING ARE THE STRATEGIES TO CREATE A

HEALING ENVIRONMENT WITHIN AN ORGANIZATION

Healthcare management service strategy is an effective tool that can create

A good environment in order to serve the consumers for the organization
with a reasonable number of employees of the organization.

The strategies related to serve the customers may as follows-

a) Identify and describe about the population it serves and the services it
provides.
b) Identify the needs and expectations of the healthcare customers within
that population.
c) Evaluate the organizations visions and missions statement in light of
its customer service focus or lack thereof. It means that how the
leaders of the healthcare organization construct their visions and
missions.
 d) Identify the organizations core competencies. If creating a fictional
healthcare organization, it should need to indicate what organizations
core competencies are how these competencies give the organization
an important difference in proving customer benefits and perceived
value.
e) Create and describe the healthcare organization’s service strategy
which will help in linking the service strategy to the creation of
healing environment and developing a culture of customer service.
f) Take necessary steps to reduce the valuable time of the customers
while providing service.

Strategies for creating a good environment for the employees of the

organization is also an important part of healthcare management. The
various strategies may be as –

a) Job description
The task of each and every employees of the organization should be
described by their leaders.

b) Job responsibility
Every individual should provide the responsibility to perform the particular
task to complete it at right time.

c) Job satisfaction
The leaders of the organization also keep in mind that the employees of the
organization must satisfy with their jobs.

d) Job compensation
After the completion of the said task, the healthcare organization must
compensate the employees i.e. to provide salary, wages, commission, bonus,
etc.

e) Employee-related task
The organization must provide right task to the right employee so that each
employee can perform his task efficiently.

The factors that affect the organization’s customers, visitors and

employees are:
a) Availability of resources like no. of service providers, nurses,
availability of space, network and channel and transport facilities, etc.

b) Selection and recruitment process of the organization.

c) Training and development strategy for their employees

d) Policy and method of the organization to serve their visitors and
patients.

e) Ethical perspectives of the organization i.e. morality of the

Organizational culture.