KENTON FALANA

14 Center St, Sea Bright NJ 07760 732-309-6770 kentonfalana@hotmail.com

PROFILE

Optimistic individual with excellent communication skills with people of various personal, professional, and ethnic backgrounds.
Knowledge of TCP/IP and other Network Protocols. Expertise in Microsoft operating systems Ability to prioritize and remain focused
on the essence of an issue.

TECHNICAL COMPETENCIES

 Desktop Computing/End User Support  Lotus Notes7.5, 8

 Hardware/Software Troubleshooting Laptops &  Remote Access (VPN)
Desktops  HTTP, TCP/IP Address Configuration
 Windows 2003/2008 Server/Active Directory  LAN Setup
 Windows 2000/ XP/Windows 7/10  Video Conferencing
 MS-Office 365  Solaris 10, Red Hat Linux
 Hyper-V/VMware/VirtualBox  Mac OSX
 Imaging/Dell Image Software, USMT,  Altiris
Clonezilla  SCCM

PROFESSIONAL EXPERIENCE

Rutgers University 11/2017 to Present

Medical Science, Newark NJ
USER SUPPORT
 Windows 10, Image Workstations and Laptops , OSX 10, Office 365, IOS, Dell Image Assist
 KACE, Break Fix. Cisco AnyConnect, Active Directory, Epic, Dell Data Protection, Bit Locker
 Cisco Webex, Zoom, RDP sessions, Map Network Drives and Printers IOS Phones, Android
 Equipment Moves, Resolve tickets, Asset Recovery, Exchange, Area Assessments, Hyper-V
 Install Peripherals, MS Office, Data Backup, Resolve issues with Vendor Software

Adecco Technical 5/2014 to 11/2017

University Hospital Rutgers University, Newark NJ
USER SUPPORT
 Windows 7 Migration, Image Workstations and Laptops , MDT, OSX 10, Office 365
 LanDesk, Break Fix. Symantec Endpoint Protection, Active Directory, Epic, Credent, Android
 Copy and Restore User Data, RDP sessions, Map Network Drives and Printers IOS Phones
 Equipment Moves, Resolve tickets, Asset Recovery, Exchange, Area Assessments
 Install Peripherals, MS Office, Data Backup, Resolve issues with Vendor Software

Short Term Projects 2/2014 to 3/2014

 Magellan Health Services – Windows 7 migration
 Cathay Pacific Airlines – Set up Sever Rack, UPS, Riverbed, Cisco Switch and Workstations

Eden Technologies
Cohen & Steers NYC Tiffany’s Co Parsippany NJ 10/2013 to 1/2014
DEPLOYMENT ENGINEER
 Windows 7 Migration, Image Workstations and Laptops USMT, SCCM 2007, Powershell
 LanDesk, Break Fix. Kapersky Security Center, Active Directory, Morningstar, Bloomberg, Factset
 Copy and Restore User Data, RDP sessions, Dameware Map Network Drives and Printers
 Equipment Moves, Asset Recovery, Exchange, Travel
 Install Peripherals, MS Office, Data Backup
 Page 2 of 4 Kenton Falana (732)-309-6770 kentonfalana@hotmail.com

Adecco Technical
Rutgers Newark NJ
USER SUPPORT 7/2013 to10/2013
 Implement and deploy Cisco VOIP phones Perform end user equipment and connectivity installs, relocations and moves to
include voice mail and communications hardware.
 Coordinate with configuration management and implementation groups
 Interface with functional users provide support resolve tickets identify and replace malfunctioning or inoperative equipment
 Test connectivity, Patch cables in IDF room.

Computer Sciences Corporation

ETS Princeton NJ 5/2013 to 6/2013
DESKTOP SUPPORT
 Uninstall/Install desktops, laptops
 Map network drives, install network printers, troubleshoot VPN clients cisco, RSA Token
 Document user names, asset tags
 Support users for AP Reading at Kansas City MO

Eden Technologies
CIT Bank Livingston NJ 9/2012 to 5/2013
LEAD DEPLOYMENT ENGINEER/DESKTOP SUPPORT III
 Windows 7 Migration, Image Workstations and Laptops USMT, Installation, Connect Wise
 Altiris, Break Fix. Software Testing, Resolve Tickets, Webex, Killdisc, Blackberry
 Copy and Restore User Data, RDP sessions, Map Network Drives and Printers
 Equipment Moves, Asset Recovery, Exchange, Blackberry
 Install Peripherals, Cedeant, MS Office, Data Backup
 Travel to locations in the US, Canada, and EU

Computer Sciences Corporation

ETS Princeton NJ 4/2012 to 6/2012
DESKTOP SUPPORT
 Windows 7 refresh/migration, Image Lenovo desktops, with Ghost
 Uninstall/Install desktops
 Copy and Restore user data, export certificates, pst files
 Map network drives, install network printers, troubleshoot VPN clients Cisco, Shrew
 Document user names, asset tags, RSA Token
 Support users for AP Reading at Louisville Kentucky

Adecco Technical 9/2011 to 3/2012

UMDNJ Newark NJ
DESKTOP SUPPORT
 Uninstall/Reinstall, Unbox, label, Dell, HP workstations
 Copy and restore user data, set up RDP sessions, resolve work tickets
 Migrate users email clients from Thunderbird, Netscape, Gmail, AOL to Exchange, Blackberry
 Image workstations with XP using Clonezilla, Install software, add computers to domain
 Install Peripherals, label printer, scanners , network printers data encryption map drives and printers
 Page 3 of 4 Kenton Falana (732)-309-6770 kentonfalana@hotmail.com

ETS Princeton NJ 5/2011 to 6/2011

DESKTOP SUPPORT
 Windows 7 refresh/migration, Image HP desktops, laptops, with Ghost
 Uninstall/Install desktops, laptops
 Copy and Restore user data, export certificates, pst files
 Map network drives, install network printers, troubleshoot VPN clients cisco, shrew
 Document user names, asset tags
 Support users for AP Reading in Louisville Kentucky

Asco Florham Park NJ 5/2009 to 2/2011

HELP DESK
 Windows 7 Office 2007 refresh Upgraded Dell desktops, laptops
 Answering the Helpdesk line and responding to end user requests, questions and problems
 Troubleshooting of issues over the phone, Responsible for escalating issues appropriately
 Providing AS/400 operations support as well as month end reporting and backup tape mounting/dismounting
 Map printers, change cartridges,
 End user account maintenance password resets, adds, changes, deletions

Prudential Newark NJ 9/2007 to 10/2008

SYSTEM SPECIALIST
 Service Dell D600 and IBM T61 laptops, manage department server.
 Image laptops and Pocket Drives with XP and VMware with Ghost and Radia Server
 Assisted application team with testing virtual environment.
 Add machines to domain in Active Directory , Server 2003, configure Lotus Notes
 Backup user data, add users and machines to Safe Boot directory
 Answer phones, respond and resolve issues
 Document user names, asset tags
 Ship and receive laptops, Pocket drives, and replacement parts, process warranty claims.

BAE Systems Wayne NJ 6/2007 to 8/2007

DESKTOP SUPPORT

 Image Dell desktops, laptops, with Ghost

 Install Desktops, replaced hard drives, graphics cards.
 Copy and Restore user data, export certificates, pst files
 Map network drives, install network printers
 Answer phones, respond and resolve user issues, remote login
 Document user names, asset tags

Total Tec Edison NJ 8/2006 to 4/2007

SYSTEM INTEGRATOR

 Upgrade, install, test, and service HP DL 380 2U, DL 580 4U and HP BL 200 series blade servers
 Build and cable server cabinets, configure raid 1, raid 5 drive arrays, SAN storage rack servers
 Install ESX, Server 2000/2003operating systems, Red Hat Linux, Exchange 2003
 Manual OS installs, ghost imaging, Acronis Vmware
 Load configuration files on Cisco, Juniper switches
Page 4 of 4 Kenton Falana (732)-309-6770 kentonfalana@hotmail.com

Chase Bank New Jersey and New York City 3/ 2006 to 7/ 2006
NETWORK SUPPORT SITE LEAD
 Uninstall/Reinstall Dell workstation and servers configure TCP/IP settings
 Backed up user data with Radia Document workstations name, IP address for backup
 Document workstations name, IP address for backup
 Image workstations with Windows XP via Radia server, and DVD, test configurations
 Install Peripherals, receipt printer, pin key pad , network printers

Verizon Basking Ridge NJ 12/2005 to 5/ 2006

DESKTOP SUPPORT
 Mapped drives, set print queue’s
 Install hardware and software upgrades with Marimba server, test configurations
 Document and deploy Dell, Compaq desktop and laptops
 Set up audio/video equipment conference rooms and VP offices
 Resolve desktop, printer issues, sync Blackberry’s with Lotus Notes
 Repair desktops, laptops, image with Ghost
 

MTA New York City 6/ 2004 to 5/ 2005

SEINOR TECH
 De-install Re-install Dell, HP, Mac desktops, printers
 Mapped drives, set print queue’s test lines with Fluke line tester.
 Installed and configured Novell, IPX/SPX configurations, Host files
 Hardware, break/fix upgrade from Token ring to Ethernet
 Software upgrades, Windows 98, 2000, XP

EDUCATION

Avtech South Plainfield NJ Cisco, Solaris 10

Chubb Institute North Brunswick NJ Network Security Program, Cisco, Exchange Server 2003, Linux, Active Directory
Center For The Media Arts Television Production diploma NYC NY
CompTIA A+ certified