06 Worksheet 1

Company name: Villa Paradise Hotel

Company Description:

The Villa Paradise Hotel is a modern, luxurious 5-star hotel overlooking the sea, ideal

for romantic, charming vacations in an enchanting atmosphere. The rooms at the Villa

Paradise Hotel are modern, bright, and welcoming. Our reception staff will be happy to

support you during your stay in Surigao, offering itineraries, guided tours, and some

great restaurants in the historic center. While you're having drinks by the pool on the

rooftop terrace, you'll be shocked by the breathtaking view of the bay. Here during your

summer visit, our bar serves popular meals, snacks, and salads. At the end of the

stairway across from the hotel, you can find white pebbles on the beach, and beach

facilities, deck chairs and parasols, and areas with free access to the pristine clear sea,

which is only a few meters from the shore.

Accessible facilities include a VoIP phone – perfect for low-cost

international calls – Wi-Fi internet access, breakfast, and a 24-hour reception.

Mission

To place hospitality facilities at the highest standard in order to satisfy the needs and

expectations of the guests. Our goal is to make the Villa Paradise Hotel place for

meetings, business performance, fun meetings, and gala ceremonies.

Vision

Our goal is the dedication to sustainable growth and quality improvement to achieve

more excellent results. Sustainability is widely demanded by our clients, which is why

we have integrated sustainability into our day-to-day operations, and we aim to improve

our sustainable and environmental performance year on year. Our management system

certifications ensure that we offer quality services and goods to customers and

stakeholders with the most significant possible effect on the environment and

community. And to be recognized for providing an enjoyable and memorable

experience.

Quality Policy
 We investigate all complaints, try to find solutions, and inform our guests about it
if possible.
 To offer our guests healthy food, we use only products that are physically,
chemically, and microbiologically speckles.
 To provide our guests satisfaction, we try to ensure the satisfaction of our
employees.
 Observing the state and regional laws connected with food safety, environmental
protection, and labor, we aim to improve them and to gain the leading position in
this field.
 As an organization, we systematically improve the standards of quality, safety,
and environmental protection.
 We regularly organize training for our employees to exchange information about
the quality management system.
 Most efficient use of natural resources and prevents nature preserve
environment pollution. Reduces waste consumption, recycling makes things and
harmless.
 Our employees, our guests, and business partners minimize potential risks to
health and safety avoids accidents.
 We collaborate on an equality with national and international tour operators and
providers, and through our work, we offer maximum profitability and coordination;
furthermore, we always aspire to improve our partnership.
  Get our employees to benefit from equal rights without distinction of gender or
ethnicity.
 In an overt way of management, we provide professionalism, honesty, diligence,
and reliability.

Quality Service

 Flexible booking policies

- Many guests are unable to book too far in advance and may also be forced to
cancel reservations in the short term. The waiving or easing of cancelation fees
is common throughout the industry for hotels, OTAs, and airlines. It will help
ensure vital guest satisfaction and potential loyalty by providing empathy through
flexibility.

 Acting on feedback 
- When an employee acts on the feedback they received from a customer, it
shows the customer that their opinion mattered.

 Having empathy 
- Employees that try to understand a customer's point of view make a customer
feel valued.

 Cleanliness and hygiene

- Travelers will naturally be aware of their health when they travel in the near
future, so you need to make sure that your hotel is engaged in best practice in
this area. Assess which areas of your property require the enhancement and
enhanced precautions.

 Shared spaces (lobby, bar, restaurant, pool)

- Overcrowding should be avoided at all costs, as many guests are concerned
which is likely to be illegal. Again, there would have to be assurances that you
have this under control. Intensify cleaning procedures, particularly in high-touch
areas like these.

 Contactless check-in, room entry, room service, etc.

- These are requests that travelers have been leaning towards for some time
before the pandemic but will now become even more of a demand. Not only will it
save the guests time and hassle, but it will also make them feel safer now. Hotels
should have access to industry-specific apps to assist with check-in and space
accessibility.
 Wellness services and amenities
- The psychological impact of a global event like this should not be understated.
Travelers are seeking body and soul restoration to feel safe, clean, and natural
again. A lot of people would be ready to leave the surroundings they've just spent
in the lockdown to find calmer experiences.

 Local health facilities

- Even when all the restrictions have dissipated, fear would not. Guests will ensure
that local health services are close to where they are staying and are effective in
ensuring the wellbeing of themselves, their families, friends, and colleagues. To
support visitors, update the details on your website, including room descriptions,
and use guest messaging apps to make contact simpler and more personal.