TABLE OF SPECIFICATION

Objectives/Content # of items/
Knowledge Comprehension Application
area/Topics % of test

Communicates
English language in 5 6 4 15/50
proficient manner

Applies 3C’s in 7 5 3 15/50

communication

TOTAL 12 11 7 30/100%

Date Developed: Document No. ICT313365

9/20/2021 Issued by:
_________________
CONTACT CENTER Date Revised:
SERVICES NCII None Divine Life Institute
___________________ of Cebu Page 1 of 8
Developed by:

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 Written Test

Test 1Modified Multiple choice

Instruction: Write the correct letter of answer beside each number.
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a. Communication f. Message is received by the receiver

b. Communication process g. Feedback

c. Medium h.Media

d. Communications i.Delivery

e. Channels of communication j.Sender

1. What is it refers to a series of actions or steps taken in order to successfully

communicate?
2. What do you call the is the act of simply transferring from one place, person or
group?
3. What are Voice, audio , email . facx or body language are called?
4. What is it the transmission or method of delivering the message?
5. It is step in the communication process done by hearing the message, seeing it,
feeling it or another form of reception?
6. What do you call a process that provides the recipient with the ability to
ensure the sender that their message was properly received and interpreted?
7. What is it that the sender must choose the most appropriate medium in order
for the communication process to have worked success?
Date Developed: Document No.ICT313365
9/20/2021 Issued by:
_________________
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II.Multiple Choice

Instructions: Encircle the correct answer of your choice.

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8.Which of the following provides the recipient with the ability to

ensure the sender that their message was properly received and
interpreted.
a.Decoding of message c.Receiving of message
b.Feedback d.Channel of communication
9.

. Which of the following should be selected appropriately in order for the message
to be properly sent?

a.Message c.Receiver?
b.Feedback d.Medium

10. When communicating it's important to consider how you might

reply to a person to ensure you know what you want to say.

a. Time to communicate c. Time to respond

b. Time of feedback d. Reply

11.Which of the following is important when you are communicating through a

different medium?

a. Body System c. Body Language

b.Body d. Reply

12. What is it important when communicating to a person?

a. Body System c. Body Language

b.Answer d. Eye contact

Date Developed: Document No. ICT313365

9/20/2021 Issued by:
_________________
CONTACT CENTER Date Revised:
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13. Which of the following will be developed once the sender creates s an idea and
translate it into a form that can be transmitted to someone else.

a. Sender decodes the message c. Receive the message

b.Sender encodes the message d.Communicates

14.Whyis it important to consider the receiver of your message as well as their needs
and interests.
a. Know yourself c.Know you rmessage
b.Know your interest d.Know your audience
15. What is it' important to actively listen to what those around
you are saying.

a. Be a good leader c.Be a role model

b.Know your interest d.Be agod listener

Date Developed: Document No.ICT313365

9/20/2021 Issued by:
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III.True or False

Instructions; Write T if the statement is correct and writes F if the statement is wrong
in the space provided.

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------------16.Before you communicate, write down your central idea. What are
the key messages you want your audience to hear and understand?

-------------17.Spend time thinking about your audience and the

knowledge they may or may not have about the content you’ll be
sharing.

-------------18.When in doubt, be prepared to provide context and a

quick recap to bridge any knowledge.

-------------19.As you write out your key points, avoid jargon and other
language that could confuse your audience or distract them from
your central idea.

------------20.Technical problems or high levels of detail may seem

important to you, but they can be a barrier to audience engagement.

-----------21..Developing key communication before you

communicate will help you focus in on what you want to say and
deliver your content with clarity

-----------22.Take out the filter. Write down your message and then
review it for conciseness.
-----------23.Keep it simple fancy words will only confuse your
audience—or worse, alienate them. Stick to language that is familiar
and accessible.
-----------24.Formatting is your answer key the longer the update,
the more likely it is the important details will be lost.

----------25.Do not use formatting in written communication such

as bullet points , headings , or bold to save time.
Date Developed: Document No.ICT313365
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---------26. Consistency in communication usually means two things: repetition
and frequency.

--------27. You should be afraid to repeat your key messages—it’s hard for people
to miss a point when they’ve seen or heard it multiple times.

-------28.. Make sure you communicate on a regular basis.

-------29. Sending key messages before you communicate will help you focus in
on what you want to say and deliver your content with clarity.

-------30. Be consistence

Date Developed: Document No.ICT313365

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 ANSWER KEY

Test I.Multiple choice

1.B
2.A

3.C

4.E

5.G

6.F

7.J

II. Multiple choice

8.c

9.d

10.c

11.c

12.d

13.a

14.d

15.d
Date Developed: Document No.ICT313365
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 III.TRUE OR FALSE
16.T

17. T

18.T

19.T

20.F

21.F

22.F

23.T

24.F

25.F

26.T

27.F

28.T

29.F

30.F

Date Developed: Document No.ICT313365

9/20/2021 Issued by:
_________________
CONTACT CENTER Date Revised:
SERVICES NCII None Divine Life Institute
___________________ of Cebu Page 8 of 8
Developed by:

Revision # 00
RYAN B.GODES