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    Pháp Huỳnh
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    Here are two 150-word letters of complaint: 1. Dear Sir/Madam, I am writing to complain about the tour of Da Lat that my class took with your agency last month. The hotel was very run down and dirty. The rooms were small and poorly maintained. The meals provided were of low quality - the food was cold and tasteless. Most importantly, our tour guide lacked knowledge and was unhelpful. He did not show us the major attractions as listed in the itinerary and was often late to pick us up. The whole experience left my class very dissatisfied. We paid a significant amount for this tour but feel we did not receive value for our money. I request a partial refund or a compliment

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    Writing U3 10NC

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    Here are two 150-word letters of complaint: 1. Dear Sir/Madam, I am writing to complain about the tour of Da Lat that my class took with your agency last month. The hotel was very run down and dirty. The rooms were small and poorly maintained. The meals provided were of low quality - the food was cold and tasteless. Most importantly, our tour guide lacked knowledge and was unhelpful. He did not show us the major attractions as listed in the itinerary and was often late to pick us up. The whole experience left my class very dissatisfied. We paid a significant amount for this tour but feel we did not receive value for our money. I request a partial refund or a compliment

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    12 views12 pages

    Unit 3: Daily Activities: Writing

    Uploaded by

    Pháp Huỳnh
    Here are two 150-word letters of complaint: 1. Dear Sir/Madam, I am writing to complain about the tour of Da Lat that my class took with your agency last month. The hotel was very run down and dirty. The rooms were small and poorly maintained. The meals provided were of low quality - the food was cold and tasteless. Most importantly, our tour guide lacked knowledge and was unhelpful. He did not show us the major attractions as listed in the itinerary and was often late to pick us up. The whole experience left my class very dissatisfied. We paid a significant amount for this tour but feel we did not receive value for our money. I request a partial refund or a compliment

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 12

    UNIT 3: DAILY ACTIVITIES

    Writing
    Arrange the following sentences to make a complete letter
    1. Order No. 1468
    2. I am writing with reference to the above order which I received yesterday.
    3. Thank you.
    4. Dear Mr. Jackson,
    5. The book was in poor condition -16 pages missing -49 to 64.
    6. Andrew
    7. I have tried to contact you by phone, but could not get any reply.
    8. Yours sincerely,
    9. I hope that you will send me another copy as soon as possible because I
    really need it.

    4-1-2-5-7-9-3-8-6
    A Letter of complaint
    Dear Mr. Jackson,
    Order No. 1468
    I am writing with reference to the above order which I received yesterday.
    The book was in poor condition -16 pages missing -49 to 64.
    I have tried to contact you by phone, but could not get any reply. I hope
    that you will send me another copy as soon as possible because I really
    need it. Thank you.
    Yours sincerely,
    Andrew
    What does Andrew complain about?

    What does she suggest the publisher do?


    Match the headings with the correct part

    Purpose of
    (1) Dear Mr. Jackson,
    the letter I am writing with reference to the above order which I
    Suggestion: (2) received yesterday. The book was in poor condition -
    Solution
    16 pages missing -49 to 64.
    Greeting
    I have tried to contact you by phone, but could not get
    Signature (3) any reply. I hope that you will send me another copy as
    soon as possible because I really need it. Thank you.
    Closing and (4) Yours sincerely,
    ending
    (5) Andrew
    Match the headings with the correct part
    Greeting (1) Dear Mr. Jackson,
    I am writing with reference to the above order which I
    Purpose of (2) received yesterday. The book was in poor condition -
    the letter
    16 pages missing -49 to 64.
    I have tried to contact you by phone, but could not get
    Suggestion: (3) any reply. I hope that you will send me another copy as
    Solution
    soon as possible because I really need it. Thank you.
    Closing and
    ending (4) Yours sincerely,
    Signature (5) Andrew
    Main parts of a letter of complaint

    Greeting

    Purpose of the letter The reason to write a letter


    The complaint(s)

    Suggestions: Solutions

    Closing and ending

    Signature
    Useful phrases

    Greeting Dear Sir / Madam,


    Dear Mr. / Mrs. / Ms. + last name,
    Useful phrases

    Explaining I am writing…regarding / in connection with/ to


    reason to write complain about/ to draw your attention to/ to
    express my dissatisfaction with ...
    * I have to say that I was not at all satisfied with…
    * I am sorry to say that I was extremely disappointed with…

    We thoroughly enjoyed the first week of the holiday. However,


    after that we experienced a number of problems
    Useful phrases

    The Firstly / In the first place/ First of all


    complaints
    The first thing I would like to draw your attention to is...

    My first concern / complaint is...

    Secondly/ In the second place

    Moreover/ In addition to this, ...

    ... was also unsatisfactory/ unacceptable


    Useful phrases

    Suggestions: I would be grateful/ thankful if...


    Solutions I would appreciate if ...

    I feel you are responsible for ...

    Unless you ... , I am afraid that I will have to


    take this matter further.
    Useful phrases
    I look forward to hearing from you
    Closing
    I look forward to receiving your explanation

    - When the opening greeting is Dear Sir/Madam, we close with


    Yours faithfully,
    - If we opened the letter with Dear + name, we close with
    Yours sincerely,
    1. Your class took a tour of Da Lat last month but the
    tour was very poorly run. Write a letter to the travel
    agency to complain about the tour (the hotel, the meals,
    the tour guide) (100-150 words)

    2. Write a letter of complaint to the manager of an


    online shopping site about a few products that you
    bought and aren’t happy with (100-150 words)

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