THE SEAWAY EXPORT SERVICES IN

T&M FORWARDING LTD. HANOI BRANCH

- Group 3-
CONTENTS CHAPTER 1
OVERVIEW OF THE
COMPANY

CHAPTER 2
CURRENT SITUATION OF
T&M'S SEAWAY EXPORT
SERVICES

CHAPTER 3
RECOMMENDATIONS
CHAPTER 1: OVERVIEW OF THE
COMPANY
— Presenter: Tran Hong Hanh
 Overview of the Company
24 years of experience
One of the leading enterprises in
freight forwarding in Vietnam
Ho Chi Minh City Head Office

Hanoi Branch Office Haiphong Branch Office Da Nang Branch Office

 An official regional
A proud member of
provider of Amazon

Over 700 partners in more than 130 countries

1996
Established

1999
- Member of the World ESTABLISHMENT
Cargo Alliance (WCA)
- The only representative of & DEVELOPMENT
Atlas Line International

2021
One of the leading
enterprises in freight
forwarding in Vietnam
Company organizational structure
 SERVICES PROVIDED

International Seaway Freight Airway Freight E-commerce

Project Cargo
Courier Forwarding Forwarding Logistics

Logistics Warehous Customs

Consolidation
Management Services Clearance

Services
 Recent Personnel State

Until 2021, T&M Forwarding Ltd. Hanoi Branch

has 18 official employees and 1 intern in total
Personnel Age Personnel Qualifications
Range from 22 to 30 years Graduated with Bachelor's
old Degree
CHAPTER 2: THE CURRENT SITUATION
OF SEAWAY EXPORT SERVICES
AT THE COMPANY

2.1 2.2
Seaway Export Current situation of
Process T&M Seaway
Export Services
2.1. SEA WAY EXPORT PROCESS OF
T&M FORWARDING
— Presenter: Tran Lan Anh
 Seaway Export Process
The Export Process of Full Container Load by Sea

BOOK THE SHIP & PREPARE THE GOODS

01 SIGN A TRANSPORT 02 PREPARE DOCUMENTS 03 FOR DELIVERY TO THE
CONTRACT REQUIRED CARRIER

MAKE A SET OF
CUSTOMS
DOCUMENTS FOR LADEN ON THE
07 PAYMENT &
06 BOARD 05 CLEARANCE FOR 04 PRE-CARRIAGE
THE GOODS
SETTLEMENT
 Seaway Export Process
The Export Process of Less Than Container Load by Sea

SCHEDULE AN ORDER
SIGN A TRANSPORT PREPARE THE GOODS
WITH THE COLOADER &
01 CONTRACT 02 PACK THE GOODS AT THE
03 FOR DELIVERY TO THE
WAREHOUSE CARRIER

MAKE A SET OF CUSTOMS

DOCUMENTS FOR LADEN ON THE
06 PAYMENT &
05 BOARD 04 CLEARANCE FOR
THE GOODS
SETTLEMENT
2.2. SEA FREIGHT FORWARDING STATUS
OF T&M FORWARDING
— Presenter: Le Thanh Thao
 THE OVERALL SITUATION
ITS SERVICES REGARDING SEA FREIGHT INCLUDE:

Transportation of Transportation of Shipping goods Shipping Vietnam-

Container and Contruction goods, from Vietnam to China route,
Retail Cargo Project goods North American, Vietnam-Japan
Canada, Western route, etc.
countries
BUSINESS REVENUE
10

PERFORMANCE
7.5

Its general revenue has

increased compared to 2019 5

But it still failed to meet the

set expectations 2.5

0
2019 2020 - Reality 2020 - Expectation

(Source: Internal documents of T&M Forwarding)

 CUSTOMERS

2 Categories:

60% Customer from agents

40% Domestic customers

 STRENGTHS

FORWARDING PROCESS HIGH EXPERTISE TECHNOLOGY

EDI SYSTEM -
CARGOWISE
 WEAKNESSES
Relatively low number of
Business self-searched customers
Activities Difficult to exploit surplus
value

Simple approaches: using

Marketing websites, directly contacting
Activities Difficult to approach
individual customers
CHAPTER 3:
SOME PROPOSED SOLUTIONS OF
THE STUDENTS' GROUP
- Presenter: Tran Phan Nhat Hang
 OPPORTUNITIES

INCREASINGLY IMPROVED CARGO SHIPS WITH A

INFRASTRUCTURE OF TON OF UP TO
VIETNAM'S SEA PORTS & HUNDREDS OF
CONNECTED TRANSPORT THOUSAND OF TONS

LEGAL FRAMEWORK
US-CHINA TRADE
The signing of new trade
Opportunities in the US
aggrements such as EVFTA,
market
CPTPP, etc.
 1 2 3

THREATS
THE LACK AND EFFECTS OF WAREHOUSE
CONGESTION OF COVID PANDEMIC SYSTEM WITH
CONTAINERS LIMITED CAPACITY
High cost of sea freight The release of
goods and empty
container rotation
The volumes of
goods exported to
Europe & the US
 T&M FORWARDING'S DIRECTIONS

1 2 3 4

Focusing on thriving Expanding external Investing in Developing a

e-commerce transaction warehouses services reasonable price

shipping services, relationships with structure

continuing to be international

one of Amazon's delivery

parners organizations
 RECOMMENDATIONS

MINIMIZE COST AS IMPROVE THE

MUCH AS POSSIBLE QUALITY OF SERVICES

MARKET
TRAINING &
PENETRATION &
CAPACITY BUILDING
EXPANSION IN THE
FOR EMPLOYEES
US AND EUROPE

Meyer & Parks Realty 2020

SOLUTION 1:
MINIMIZE COST AS MUCH AS POSSIBLE

1 2 3 4 5

Improve
Use software Improve Control the use Recover

collaboration among
systems and connectivity to of assets in the customers debt

manufacturers,
logistics cut logistics company to obtain

importers and
optimization costs business

exporters, and
platforms capital

logistics providers.
SOLUTION 2: 0
Be concerned with customer needs & maintain
bilateral relationships, maintain & expand
Improve the quality of 1 sustainable collaboration with shipping line
parties
customer service
0
Perform on time and check the quality of goods
2

0 Respond to and satisfy all customer complaints

3 and questions

0 Preferential policy for customers, organize

4 seminars between the company and customers
SOLUTION 3:
MARKET PENETRATION &
EXPANSION IN THE US AND EUROPE
MARKET ENROACHMENT MARKET EXPANSION

Improve market research Increase the number of

overseas agent systems
Joint ventures with foreign
companies Implement diversification
of various types of services
SOLUTION 4:
TRAINING AND CAPACITY BUILDING FOR
EMPLOYEES

Organize a Recruit Update & Organize short

contest on talented & disseminate & long-term
professional enthusiastic legal courses
skills employees documents
Thanks for listening!