BRKSDN-2777 (2019)

BRKSDN-2077
Cisco DNA Assurance

The Shortest Path to Network Innocence!
Tim Szigeti
Principal Technical Marketing Engineer
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BRKSDN-2777 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 3
• Business Requirements
Agenda • Intent
• Context
• Learning
• User Requirements
• Technology Requirements
• Cisco DNA Assurance
• Network Assurance
• Client Assurance
• Application Assurance
• Sensors and Intelligent Capture
• Machine Learning
• Summary
Network Quality is a Complex, End-to-End Problem
Client firmware
WAN Uplink usage End-User services
Client density AP coverage Configuration
WLC Capacity WAN QoS, Routing, ... Authentication

RF Noise/Interf.
Addressing
CUCM
ISE
What is the problem?

WAN
Cisco DNA
Where is the problem?
Assurance answers: DHCP
Office site Network services DC
APs Cisco Prime™
Mobile clients
Local WLCs How can I fix the problem fast?
IT Challenge: 43% of IT Time spent in Troubleshooting
4x Replication
challenge
Slow resolution
Network operators Impossible for IT to Most network quality issues

spend more time collecting troubleshoot if they cannot take hours to either resolve
data than analyzing replicate the issue or see it or to prove the network
while troubleshooting real time innocent
. 1 McKinsey Study of Network Operations for Cisco – 2016
Cisco Digital Network Architecture
Intent-Based Networking for the Enterprise
LEARNING
Cisco DNA Center
Policy Automation Analytics
INTENT CONTEXT
Intent-based
Network Infrastructure
SECURITY
What do we mean by
Intent?
Intent-Based
Legacy QoS Policy Application Policy
ip access-list extended MM_STREAM-ACL
remark citrix - Citrix
permit tcp any any eq 1494
permit udp any any eq 1494
remark citrix-static - Citrix-Static
permit tcp any any range 2512 2513
permit udp any any range 2512 2513
remark pcoip - PCoIP
remark timbuktu - Timbuktu
remark xwindows - XWindows
remark vnc - VNC
permit udp any any range 5900 5901
exit
ip access-list extended SIGNALING-ACL
remark h323 - H.323
permit tcp any any range 1718 1720 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 9
What’s the value of
Context?
Raw Data is Uninsightful and Overwhelming
Context Transforms Raw Data into Information
Relationships Between Data Points Can Reveal hidden Insights
© 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public 12
An Example of Transforming Data in Actionable
Insights
Question to be answered:
Is this good? Is this bad?
Data WebEx has 63 ms of jitter
Insights
Why isn’t WebEx performing at 100%?
Information WebEx Application Health Score is 70%
Insights
How to I fix this?
Insight WebEx is not being marked on the WLAN
Insights
Business value delivered
Action Enable Fastlane for WebEx
Insight WebEx is not being marked on the WLAN
Delivering Context for Network Troubleshooting
Use-Case Example An unhappy user calls in
Group: Marketing User: George Baker
to report a problem with
his WebEx experience
ISE
IPAM
Step 1: Identity Services

NetFlow Engine integration
Cisco
DNA provides Cisco DNA
AVC Center Center with the user’s
Analytics information, group-
Engine
Topology policies and device
information
Location MAC: 60:F4:45:78:96:9F
MAC: B8:8D:12:36:15:22
Device
Use-Case Example
ISE
IPAM
NetFlow
Cisco
DNA
AVC Center
Analytics
Engine
Topology Step 2: IP Address
Management (IPAM)
integration supplies Cisco
MAC: B8:8D:12:36:15:22
DNA Center with the
Device Source IP: 1.1.1.2 DHCP addresses bound
to the user’s device(s)
Use-Case Example
Step 3: Cisco DNA
Center filters NetFlow
ISE
records by the Source IP
of the client’s device
IPAM
DDI
NetFlow Dest IP: 2.2.2.2

Cisco
DNA
AVC Center
Analytics
Dest Port: 80
?
Engine
Topology
MAC: B8:8D:12:36:15:22
Device Source IP: 1.1.1.2

Dest Port: 80 ?
Dest IP: 3.2.2.2
Use-Case Example
Step 4: Application
Visibility and Control
ISE
identifies which of the
flow-records were for
IPAM
DDI WebEx traffic
NetFlow
Netflow Dest IP: 2.2.2.2
Cisco
DNA
AVC Center
Analytics
Dest Port: 80
?
Engine
Topology
MAC: B8:8D:12:36:15:22
Device Source IP: 1.1.1.2

Dest Port: 80 ?
Dest IP: 3.2.2.2
Use-Case Example Step 5: Cisco DNA
Group: Marketing User: George Baker Center contextually
ISE correlates where the
user-device attaches to
IPAM
DDI the network and which
network-devices the flow
NetFlow traverses
Cisco
DNA MAC: B8:8D:12:36:15:22
AVC Center Source IP: 1.1.1.2

Dest Port: 80
Analytics
Engine
Topology
Topology
Dest Port: 80
Device
Dest IP: 3.2.2.2
Use-Case Example Step 6: Location services
Group: Marketing User: George Baker contextually-correlate the
ISE geographic locations of
the
IPAM
DDI user/network devices
NetFlow
Cisco
DNA MAC: B8:8D:12:36:15:22

Dest Port: 80
Analytics
Engine
Topology
Topology
Dest Port: 80
Device Building 24 1 st Floor
Dest IP: 3.2.2.2
Use-Case Example Step 7: Network
Group: Marketing User: George Baker telemetry is used to
ISE identify, isolate and root-
cause issues
IPAM
DDI
NetFlow
Cisco
DNA MAC: B8:8D:12:36:15:22

Dest Port: 80
Analytics
Engine
Topology
Topology
Dest Port: 80
Device Building 24 1 st Floor
Dest IP: 3.2.2.2

No Layer 2 QoS
marking for Webex
DNA Assurance—
Contextual Correlations over Time
60,000 Every
Second
216 Million
Every Hour
5.2 Billion
Every Day
DNA Assurance—
Contextual Correlations over Time
60,000 Every
Second
216 Million
Every Hour
5.2 Billion
Every Day
What role does
Machine Learning play?
What is Machine Learning?
• Machine learning is an application of artificial intelligence (AI) that provides systems the ability to
automatically learn and improve from experience without being explicitly programmed to do so
• The process of learning begins with observations of data, and looking for patterns within the data so as
to make increasingly better correlations, inferences and predictions
• The primary aim is to allow these systems to learn automatically without human intervention or
assistance and adjust actions accordingly
Reasons for Data Patterns
Statistics 101:
Correlation does not necessary mean Causation
• Coincidence
• Correlation
• Causation
Machine Learning Algorithms
build their models using
hundreds of inputs
RF & EDCA
behavioral
metrics,..
Application metrics, user

Device type, OS release, feedback, failure rate, ...
behavioral metrics, ... Queuing, Dropping, WRED
behavioral metrics…
CUCM ... and more
ISE
WAN & core
network metrics ..
WAN
DHCP
Office Site Network Services DC

APs
Mobile Clients
Local WLCs
Business Requirements
Agenda
•
• Intent
• Context
• Learning
• Summary
Design Thinking (DT) Case Study: GE MRI
• Best technology of its time
• most accurate
• most comprehensive
• safest
• Terrible initial user-

experience, especially with
children
• 80% of pediatric patients had to
be sedated when undergoing
MRI scans
• Doctor quote: “The worst part of
my day is when I have to give a
child an MRI.”
DT Case Study: GE MRI
• Getting intimately familiar with end-users (specifically
pediatric patients) led to the insight:
• These sick children miss out on a lot of adventures
• Revamped user-experience (no change to tech)  results:

• <5% of pediatric patients had to be sedated when undergoing MRI
scans
• Doctor quote: “The BEST part of my day is when I have to give a
child an MRI and I get to dress up like a pirate!”
Design Thinking “Sweetspot”
Design Thinking Core Phases
Agenda • Intent
• Context
• Learning
• Summary
Cisco DNA Assurance
BRKSDN-2777 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Public
Self-Healing Network Architectural Requirements
#1: Instrumentation
Collect relevant metrics
App
Sensors EM
Servers
#2: On-Device Analytics
Categorize metrics by degrees of relevance
#3: Telemetry
Collector
EM
Upload critical metrics off the device to collector(s)

(optimally via model-based streaming-telemetry)
#4: Scalable Storage
Provision long-term storage, retrieval and representation of network metrics and events
#5: Analytics Engine
Identify anomalies and trends
#6: Machine Learning
Analyze all data points and permutations for cognitive and predictive analytics
#7: Guided Troubleshooting
Analytics
Engine
EM
Identify root cause of issues by contextually correlating data
#8: Self-Remediation
Do you want to take the

recommended action?
Network Analytics
Yes No
Always No
Controller
EM Engine
EM
Present actionable insights to the operator

Solicit input to remediate the root cause
Present a self-remediation option
Agenda • Intent
• Context
• Learning
• Summary
Cisco DNA Architecture
Cisco DNA Software Capabilities

Cloud Service Management
Automation Analytics
Virtualization
Programmable infrastructure
Security
Cisco DNA Center
A single pane-of-glass for Design, Provision, Policy and Assurance
Automation Analytics
NCP NDP:
Network Controller Platform Network Data Platform
(Network Controller) NCP NDP (Analytics Engine)
EM EM
Cisco DNA Center Appliance

Cisco DNA Assurance
Getting Started Workflow
Cisco DNA Network Network Ready for

Center Device Design & Cisco DNA
Install Discovery Provision Assurance !
On-Premise CDP Create Network

Single Node IP Address Range Hierarchy (Sites)
Loopback as
Cloud Tethered Assign Device to
Preferred
for App Updates Sites
Management IP
Provision
Telemetry
Configuration
Getting Started Workflow – Telemetry Configuration
Cisco DNA Assurance
Health Scores
Site Health Score function ( Client Health Score,
Device Health Score )
Client Health Score function ( Onboarding Score,

Connectivity Score )
Device Health Score function ( System Health Score,

Control Plane Score,
Data Plane Score )
Application Health Score function ( Traffic Class,

Latency, Packet Loss)
Network Time Travel
“Go Back In Time” to Understand the Network State when the Issue Occurred
• History shows critical events • Rewind time to when the issue

• Identifies when issues occurred! occurred
• All the information on the user
or network device 360 changes
to the selected time!
Agenda • Intent
• Context
• Learning
• Summary
Network Health
Network Health-Map View
Network Health—Topology View
Network Health—Device 360 (Part 1 of 3)
Network Issues and Troubleshooting Example
Path Trace—Part 1 of 4
Path Trace—Part 2 of 4: Device Details and Stats
Path Trace—Part 3 of 4
Interface Details and QoS Stats
Path Trace—Part 4 of 4: ACL Stats
Path Trace—How Does it Work?
CLUS18—Monday June 11
Cisco DNA Assurance—Network Device 360 View
Agenda •
• Intent
• Context
• Learning
• Summary
Client Health Page
Client Health Details
Client Health Details
Client 360
Client 360-Client Health Details
Client 360—Issues
Client 360—Onboarding Details
Client 360—Event Viewer
Client 360—RF Details
Cisco DNA Assurance—Apple Insights
1 Device Profile
2 Wi-Fi Analytics
3 Assurance
Client shares these Client shares these Client shares these
details details details
1. iPhone 7, iPad Pro 1. BSSID Error code for why did it
2. iOS 11 2. RSSI previously disconnected
3. Channel #
Support per device-

Insights into the clients Provide clarity into the
group Policies and
view of the network reliability of connectivity
Analytics
Client 360—iOS Analytics
Agenda
•
• Intent
• Context
• Learning
• Summary
Application Health
Application Health
Client 360—Application Experience
Calculating Jitter and Loss for RTP Apps
Gaps in
Jitter is calculated
subsequent RTP
by comparing the
packet sequence
timestamps of RTP
numbers identifies
packets with
lost packets
subsequent
sequence
numbers
RTP Header Format
https://tools.ietf.org/html/rfc3550#section-5.1
Calculating Latency and Loss for TCP Apps
Application Response Time (ART) SND = Server Network Delay
Client Server
CND = Client Network Delay
ART
SYN
SND
SYN-ACK Network Delay ND = ( CND + SND ) /2
CND
(ND)
ACK
Request 1
Request
ACK Response t(First response pkt)
Time (RT) – t(Last request pkt)
Request 1 (Cont)
RT
DATA 1
DATA 2 Application AD = RT – SND
DATA 3 Delay (AD)
X
ACK 3 DATA 4
X DATA 5
DATA 3 Response
Packet Loss Loss ≈ Retransmissions
DATA 4 (95%+ accuracy)
Retransmission
ACK 6
DATA 6
Request 2
Application
Integration SaaS Apps
1.2.8 Release App Integration: Other Integration Opportunities:

• S4B • WebEx
• Spark
• CUCM
Cisco DNA
• MS O365
Center
EM NDP)
(NCP+
Stac k
Remote
User
Small Branch
Medium Branch
Large Branch
Application Servers
Campus
Data Center
Skype for Business Integration
Client 360—Application Experience-S4B
Client 360—Application Experience-S4B
S4B Audio
Media Quality
Metrics
S4B Video
Media Quality
Metrics
S4B Application
Sharing Quality
Metrics
Agenda • Intent
• Context
• Learning
• Summary
Cisco DNA Assurance
Sensor Everywhere
Test Your Network Anywhere at Any time at Real-world Client Level
Aironet 1800S Active Sensor AP as a Sensor

(1800/2800/3800/4800)
Purpose-built Hardware for Analytics

In-line monitoring to DNA for analytics
and insights while serving clients
• 2x2 with 2 spatial streams

• Multiple powering options
- PoE Power
- USB Type “C” power
- Direct AC Power Plug
• Integrated BLE
• Ultra compact form factor
Onboarding & Configure Tests Global Issue Dynamic Sensor

SLA Dashboard
Services Tests Remotely Creation Test Trigger
Wireless Sensors Proactively Assess
Performance
Test your network anywhere at any time
 On-Boarding Tests
• 802.11 Association
• 802.11 Authentication & Key Exchange
• IP Addressing DHCP (IPv4) Sensors act as Access point
 Network tests
• DNS (IPv4) clients
• RADIUS (IPv4)
• First Hop Router/Default gateway (IPv4)
• Intranet Host
• External Host (IPv4) R1
 Application tests
• Email: POP3, IMAP, Outlook Web Access (IPv4)
• File Transfer: FTP (IPv4)
• Web: HTTP & HTTPS (IPv4) Dedicated Sensor AP1800 Flexible Radio
Flexible Radio Assignment Algorithm intelligently

identifies excessive radios and seamlessly converts
those into Sensor mode without client impact
Wireless Sensor Dashboard
Wireless Sensor Dashboard (cont)
Managing Sensor Driven Tests
Adding Sensor Driven Tests
Adding Sensor Driven Tests—Part 1 of 3
Agenda
•
• Intent
• Context
• Learning
• Summary
Cisco AP 4800 – A More Advanced Access Point
Similar to AP 3800i, but has an Additional Flexible Radio for Analytics +
Advanced Hyperlocation Antenna Array
• Location Array antenna is now integrated
• Bluetooth Low Energy radio is now integrated
• Embedded analytics/location radio is now integrated
+ =
Hyperlocation Cisco DNA Analytics,
antenna array Monitoring and Location Radio AP-4800
Best in Class
Intelligent Capture: Real-time Client and App
Insights to enhance Cisco DNA Assurance
Client and App Hyperlocation – Client Total Secure Active Sensor

Real-time Forensics Pin-pointing Coverage Monitoring Testing
• Real-time client RF view • Enhance Sticky client • 24x7 monitoring of Wi- • Onboarding Tests
issue analysis with Fi and non-Wi-Fi
• In-service packet Real-time location interference using • Network Services Tests
captures using Intelligent Capture
Intelligent Capture • Identify coverage holes • App Connectivity Tests
radio
analytics with pinpoint accuracy • App Experience Tests
(<3 mtr. accuracy) • 24x7 wIPS forensics to
• Monitor Client prevent over the air
Onboarding real-time attacks using Intelligent
• Real-time App Capture radio
performance insights
Troubleshooting Use Cases using Intelligent Capture
1 On-Demand RF Scanner
Situation
Live RF Network || Pause 11:50:32 Record • A large logistics company uses Wi-Fi operated Auto-guided vehicles (AGV)
Session in its logistics warehouses. Due to high ceilings and large moving metal
Red Spot: Coverage Hole structures, these warehouse have dynamic RF scenarios
• Due to little human involvement sometimes these machines don’t take
optimal paths due to temporal coverage hole
Solution
• IT staff uses the On-Demand RF scanner tool to validate AGV’s RF
coverage during the live operation and detect coverage holes in a highly
dynamic RF environment
• This helps IT staff immensely in RF design, planning and optimization
Green Spot: Voice-quality Throughput KPI List Graph* Poor RF Zones
SNR RF design optimization
Orange Spot: Browsing-quality Throughput RSSI
Key Issues addressed
MCS Sticky client analysis with real-time location
Red Spot: Coverage Hole Throughput VoIP performance and audio issues
Packet retry
Key Industries Healthcare, Distribution, Logistics, Retail and Higher Ed.
2 Automated Packet Captures
Situation
Visual Packet Trace Analyzer (<5 sec) • A Financial services giant decided to adopt to BYOD to encourage people
to use its Virtual Desktop Infrastructure for a certain critical applications.
In the first week, John discovered longer Onboarding time from mobile
device compare to laptop and received complaints from several end-
users
Solution
• IT staff turned on the Auto PCAP to capture onboarding and roaming
failure anomalies for the BYOD device at a specific site. This allowed IT
staff to capture de-authentication packets that are typically observed
Real-time Anomalies with Auto PCAPs (<5 sec) when the client has driver issues
• IT staff also had access to detailed PCAP analysis that enabled them to
identify the root cause behind onboarding and roaming failures
On-boarding and roaming failures
Key Issues addressed VOIP Performance issues
Sticky client analysis with real-time
location
Key Industries All segments
3 VIP Service Assurance Situation
• A large healthcare deployed 5000 vital sign monitor for every in-patient.
Visual Packet Trace Analyzer (<5 sec) These vital sign allow doctors to monitor critical parameters on a real-
time basis
• Wi-Fi connection of vital sign monitor starts to get disrupted on an
intermitted basis during the middle of the day and if not addressed it can
be life threatening
Solution
• IT staff uses Live Troubleshooting tool to perform detailed forensics on
both the client state and the location
• Using packet trace analyzer, the IT staff is able to visualize frequent
Real-time Client Location Tracking (<5 sec) roaming and re-authentication failures from the device along with lower
RSSI than anticipated in particular location
On-boarding and roaming failures w/ PCAP
Sticky client analysis with real-time location
Key Issues addressed
Service Level Assurance for critical
apps/users
Remote Wireless troubleshooting through
Full PCAP
Key Industries Healthcare, Distribution, Logistics, Retail, Higher Ed, MSPs
Intelligent Capture
Intelligent Capture—Wireless OnBoarding Analysis
Intelligent Capture—Wireless OnBoarding Analysis (cont)
Intelligent Capture—Wireless OnBoarding Analysis
Intelligent Capture—Application Analysis
Agenda •
• Intent
• Context
• Learning
• Summary
Machine Learning—Cognitive and Predictive Analytics
Machine Learning—Cognitive and Predictive Analytics (cont)
Machine Learning—Cognitive and Predictive Analytics (cont)
Machine Learning—Network Heatmaps—Issues
Machine Learning—Network Heatmaps—KPIs
Machine Learning—Peer Comparisons
Machine Learning—Network Deviations—Beeswarm Graphs
Agenda • Business Requirements
• Intent
• Context
• Learning
• Summary
Cisco DNA Assurance—Summary
• Most networking departments today are bogged down by operations

spending the majority of their time manually configuring and troubleshooting
their networks
• Enabling an intent-based closed-loop architecture, including automation and
analytics, significantly frees up IT time and resources to drive innovation
• Cisco DNA Assurance provides actionable 150+ insights for Clients,
Networks and Applications
• Sensors, Intelligent Capture and Machine learning complement and enhance
network telemetry to realize even more insights
Cisco DNA Center Appliance
Scale and Hardware specification
• Centralized deployment, cloud tethered
• 1 RU Small form factor
• 2 x 10Gbps Data links
• Built in Network Telemetry collection (FNF,
Scale: Single Node SNMP, Syslog)
• Built in Contextual connectors (ISE/PxGrid,
IPAM, Location)
5,000  4K APs + 1K Network Devices
• HA (3 Node, Automation), RBAC, Backup/Restore,
25,000  Clients/Hosts
Scheduler, APIs
• 64-bit x86 Processors

• Solid State Disks in RAID10
• Hardware MRAID Controller
• Dual PSU
Cisco DNA Center 1.2
Cisco DNA Assurance Scalability
25K Clients / Endpoints
4K Access Points
1000 Switches/Routers/WLC
200 Number of Site Hierarchies*
* Site Hierarchy can include sites, buildings, and floors
Cisco DNA Center 1.2
Data Retention
• Data storage for

5000 devices, KPIs, Metrics 14 days
25,000 clients
• Customizable Backup
Relationship 14 days
retention policy (To external storage)
Graph
• Storage
monitoring and
alerting Events/Alarms 14 days
• Provide
meaningful
Issues 14 days Purge
assurance
troubleshooting,
issues and
trending
dashboard data
Resources: Cisco DNA Assurance ebook
http://cs.co/assurancebook
Recommended Reading—Cisco Press Book
Cisco Digital Network Infrastructure
http://www.ciscopress.com/store/cisco-digital-network-architecture-intent-based-networking-9780134724010
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4 Enter messages/questions in the team space
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BRKSDN-2077

Cisco DNA Assurance

Client density AP coverage Configuration

WLC Capacity WAN QoS, Routing, ... Authentication

What is the problem?

Network operators Impossible for IT to Most network quality issues

. 1 McKinsey Study of Network Operations for Cisco – 2016

Cisco DNA Center

Policy Automation Analytics

Data WebEx has 63 ms of jitter

Information WebEx Application Health Score is 70%

Data WebEx has 63 ms of jitter

Insight WebEx is not being marked on the WLAN

Information WebEx Application Health Score is 70%

Data WebEx has 63 ms of jitter

Action Enable Fastlane for WebEx

Insight WebEx is not being marked on the WLAN

Information WebEx Application Health Score is 70%

Data WebEx has 63 ms of jitter

Step 1: Identity Services

NetFlow Dest IP: 2.2.2.2

Location MAC: 60:F4:45:78:96:9F

Device Source IP: 1.1.1.2

Dest IP: 3.2.2.2

Location MAC: 60:F4:45:78:96:9F

Device Source IP: 1.1.1.2

Dest IP: 3.2.2.2

AVC Center Source IP: 1.1.1.2

Location MAC: 60:F4:45:78:96:9F

Dest IP: 3.2.2.2

AVC Center Source IP: 1.1.1.2

Location MAC: 60:F4:45:78:96:9F

Dest IP: 3.2.2.2

AVC Center Source IP: 1.1.1.2

Location MAC: 60:F4:45:78:96:9F

Dest IP: 3.2.2.2

Application metrics, user

Office Site Network Services DC

• Terrible initial user-

• Revamped user-experience (no change to tech)  results:

Collect relevant metrics

Categorize metrics by degrees of relevance

Upload critical metrics off the device to collector(s)

Identify anomalies and trends

Identify root cause of issues by contextually correlating data

Do you want to take the

Present actionable insights to the operator

Cisco DNA Software Capabilities

Cisco DNA Center Appliance

Cisco DNA Network Network Ready for

On-Premise CDP Create Network

Client Health Score function ( Onboarding Score,

Device Health Score function ( System Health Score,

Application Health Score function ( Traffic Class,

• History shows critical events • Rewind time to when the issue

Support per device-

1.2.8 Release App Integration: Other Integration Opportunities:

Aironet 1800S Active Sensor AP as a Sensor

Purpose-built Hardware for Analytics