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  • MBA 620 Balanced Scorecard Company A

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    Benedict Onyango
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    This basic balanced scorecard template for Company A includes strategic objectives, key performance indicators, targets, and initiatives across four perspectives: financial, customer, internal processes, and learning and growth. The objectives are to increase profitability and revenue, maintain high customer satisfaction, reduce employee turnover and aircraft turnaround time, and continually adopt best practices. Corresponding initiatives include optimizing routes, standardizing planes, loyalty programs, training, salary increases, and digitizing customer check-in.

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    MBA 620 Balanced Scorecard Company A

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    This basic balanced scorecard template for Company A includes strategic objectives, key performance indicators, targets, and initiatives across four perspectives: financial, customer, internal processes, and learning and growth. The objectives are to increase profitability and revenue, maintain high customer satisfaction, reduce employee turnover and aircraft turnaround time, and continually adopt best practices. Corresponding initiatives include optimizing routes, standardizing planes, loyalty programs, training, salary increases, and digitizing customer check-in.

    Copyright:

    © All Rights Reserved
    Flag for inappropriate content
    3K views2 pages

    MBA 620 Balanced Scorecard Company A

    Uploaded by

    Benedict Onyango
    This basic balanced scorecard template for Company A includes strategic objectives, key performance indicators, targets, and initiatives across four perspectives: financial, customer, internal processes, and learning and growth. The objectives are to increase profitability and revenue, maintain high customer satisfaction, reduce employee turnover and aircraft turnaround time, and continually adopt best practices. Corresponding initiatives include optimizing routes, standardizing planes, loyalty programs, training, salary increases, and digitizing customer check-in.

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    BASIC BALANCED SCORECARD TEMPLATE

    COMPANY A
    ADDRESS [Insert text CITY Miami STATE Florida ZIP

    TARGETS INITIATIVES
    STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS
    YEAR 1 YEAR 2 YEAR 3 PROGRAMS/INITIATIVES BUDGETS
    Increase company's protitability % Net profit margin 10.00% 5.00% 10.00%
    FINANCIAL

    To increase revenue % Gross profit margin 50.00% 40.00% 52.00%


    >Optimize plane routes.
    N/A
    >Standardize planes.

    Maintain high level of customer


    % return customers 70% 75% 80%
    satisfaction.
    CUSTOMER

    On-time flights. >Begin customer loyalty programs. $5000.00 initiative.


    >Increase customer service training 15 minutes per
    Build and improve the customer hours. employee.
    % new customers 30% 35% 40%
    network.

    Reduce employee turnover. % Average turnover rate 10% 8% 6%


    INTERNAL PROCESSES

    Improve on baggage handling


    Reduce average fleet age. >Increase employee salaries and retirement plan.
    Implement cloud-based systems. >Delivering 15 minutes per ground operation
    Reduce on-ground aircraft correct and standardized ground support equipment employee.
    Turnaround time 1.2 hours 1 hour 45 minutes training
    turnaround time

    % Employees meeting
    continually learn and adopt current professional
    80% 85% 92%
    best practices. development
    requirements
    Digitize Customer check-in and
    ticketing
    LEARNING

    Nurture leadership abilities of the >Make Quality Control Through Six Sigma mandatory
    team. for middle management. >Dropping 0.25 hour per manager
    criminal charges against union members.

    Improve relationship with labor


    Attrition rate 2% <1% 0%
    unions.
    3

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