Professional Documents
Culture Documents
Wise - Learning Outcome Narrative
Wise - Learning Outcome Narrative
Sabrina Wise
Seattle University
Dr. Yamamura
February 5, 2021
LEARNING OUTCOME NARRATIVE 2
Introduction
I entered the Student Development Administration (SDA) program with a passion for
supporting students, deconstructing barriers to college and career, and excavating the stories we
tell about identity, opportunity, and belonging. Informed by seven years of professional
because I wanted practical tools and theoretical frameworks for advancing social justice in
higher education. The past two years of professional practice, academic coursework, and
community engagement—deepened at every turn by the ten SDA Learning Outcomes (LOs)—
have given me just that, but they have also helped me synthesize my strengths and interests in
ways I never could have predicted. I emerge from this program as a student advocate, partnership
builder, and lifelong learner fueled by my values of community, authenticity, justice, and care.
Learning Outcomes
LO #1: Understanding the foundations and emerging nature of the student affairs profession
context of higher education—including the structural racism, classism, sexism, and other deep-
rooted inequities on which institutions were founded—so we can fully engage with emerging
trends, needs, and transformations in our field. In my own practice, this LO manifests as an
unwavering search for the “why” behind current dynamics and injustices in higher education. In
SDAD 5800, for example, I dove into the intricacies of the Americans with Disabilities Act to
better understand why so many students encounter barriers to securing mental illness-related
accommodations. Later in the same course, I examined the history of student internships and the
LEARNING OUTCOME NARRATIVE 3
laws that regulate them, uncovering the legal basis for inequitable practices like unpaid
internships. In both instances, I familiarized myself with the roots of current issues in higher
education, then harnessed that knowledge to serve as a stronger resource and advocate for
development theory to bridge these two domains. In SDAD 5300, for example, we discussed the
extent to which higher education has historically privileged select modes of learning, being, and
communicating. Months later, creating digital career education modules as an intern in the
Career Engagement Office at Seattle University (SDAD 5640, reflected in Artifact G), I kept this
context in mind on a daily basis. I drew on Experiential Learning Theory (Kolb, 1984), for
instance, to ensure that each module engaged multiple ways of learning/knowing. A student
completing the “Preparing for Interviews” module might be prompted to reflect on their
strengths through short answer questions and an interactive drag-and-drop activity (reflective
observation and abstract conceptualization), and then later to video-record a mock interview
response (active experimentation and concrete experience). Community cultural wealth (Yosso,
2005), meanwhile, shaped the learning objectives for each module. One such objective:
“Students will identify at least three unique strengths and/or forms of capital they possess, and
Recognizing the vital linkages among history, theory, and practice, I aim to grow my
knowledge of both the history of higher education (I was unable to take SDAD 5810) and student
LEARNING OUTCOME NARRATIVE 4
opportunities to grow as a theory- and history-informed practitioner, from reading Ebony and
Ivy: Race, Slavery, and the Troubled History of America’s Universities (Wilder, 2003) to
histories of campus resistance and social change; it is my responsibility to learn from the
centuries of advocacy that enable today’s work, and then couple my learning with transformative
action. To scaffold that action, as Patton et al. (2007) advise, I will seek out a broader range of
theories that account for the roles of racism, race, power, and privilege in student development.
opportunities our students face as a result of their lived experiences and intersectional identities,
and to develop programs, policies, and systems that center students’ needs as whole people. This
LO is central to every aspect of my professional practice, and also manifests in the student-
centered research I have conducted in academic courses. As an Advisor in the College of Arts &
drop-in basis. Often, I drew on transition theory (Schlossberg, 1995) as a framework for helping
students navigate challenges and take stock of their available resources—but as LO #2 teaches, it
was critical not to make any assumptions in this process. To use Schlossberg’s parlance, what
constitutes support for one student could compound the troubling situation for another,
students, for example, had experienced such severe microaggressions from past professors that
they were horrified at the prospect of utilizing office hours, a space traditionally presented as a
supportive resource. With issues like this in mind, I asked neutral, open-ended questions to better
LEARNING OUTCOME NARRATIVE 5
understand situation, self, support, and strategies as my students perceived them, aiming to listen
and respond rather than prescribe. The more I learned about students on their own terms, the
more I could proactively support them in overcoming barriers to success. When COVID-19 hit,
for example, I quickly developed a resource guide focused on the basic needs I knew would be
most pressing for students overall and for specific populations, such as international students or
students who are undocumented. The guide was adopted college-wide and is still in use today.
understanding of student populations with which I am less familiar. In the culminating group
project for SDAD 5590, for example, I researched the top challenges faced by student veterans
enrolled in community colleges and was particularly intrigued by two: lack of community and
the difficulty of juggling competing responsibilities (Persky & Oliver, 2010). Ultimately, when
my team proposed a space reconfiguration to create a physical community hub for student
veterans at Pierce Community College, we took both issues into account. Interventions that build
belonging but require a significant investment of time outside of class, for example, disregard the
multiple life roles (and related time constraints) that so many student veterans hold. Research-to-
practice efforts like this one have strengthened my ability to problem-solve in ways that center
My desire to better support students with lived experiences different from my own will
(Artifact C), for example, I noticed myself using my own first-gen experience as a frame of
reference—a dangerously flawed approach given that a) I did not attend a community college
and b) regardless of where I studied, my experience is the product of my identities and should
not be generalized. I often find myself resisting the same impulse—to compare, to reach for
LEARNING OUTCOME NARRATIVE 6
similarity—as a coach or advisor. The stronger my cultural competency, the more effectively I
will avoid this pitfall, meet students where they are, and help them feel heard and seen in the
Knowledge Communities (the Disability Knowledge Community, for instance), texts centering
diverse voices and lived experiences (see Artifact F), and spaces where I can continue to unpack
the blind spots and biases that subconsciously impact my work with students.
Learning Outcome #3 challenges us to lead courageously from our core values and
ethical principles, and to keep those values and principles in critical conversation with the
policies we are asked to uphold. Personally, acting with integrity means prioritizing care, justice,
and honesty while holding myself and my institution(s) accountable for dismantling oppressive
systems. Care and justice are at the core of my mission statement (Artifact B), and one of my
strengths in this area is the ability to hold fast to these values in times of ethical conflict. In Fall
2019, controversy rocked the Seattle University campus when President Sundborg demanded
that the Arts & Sciences Advising Center remove all mentions of Planned Parenthood from our
website. Despite my respect for university leadership, I felt that following this directive would
students who look to Planned Parenthood for identity-affirming care. My colleagues and I sought
alternate ways of sharing this resource, while strategically advocating for a reversal of the policy.
studying Elizabeth Liebert (2008) and Parker Palmer’s (2004) work on discernment made me
aware of my own learned tendency to bypass intuition and bodily awareness in moments of
LEARNING OUTCOME NARRATIVE 7
ethical conflict, while Thich Nhat Hanh (2012) equipped me with practical tools for re-engaging
those forms of wisdom in the workplace. I look forward to continued practice in this area.
Another area for growth within LO #3 lies in reducing my sense of urgency to create
more space for ethical decision-making. When I interviewed my SDAD 5640 internship
supervisor about an ethical dilemma she has faced in her work, a key takeaway was that the
ethical “solution” often falls outside the binary of options we might initially perceive. By
permitting myself to step back and reflect, rather than pressuring myself to make a split-second
and perfectly-formed decision, I can create space for new options to present themselves. Another
area for growth within this LO is to better apply my value of care to myself, creating greater
interviews with career services and advising professionals; in the process, I hope to learn from
their approaches to self-care, and to converse about the values that drive our work. I firmly
believe that change unfolds at the level of relationships (brown, 2017), and that the first step in
LO #4: Understanding and fostering diversity, justice, and a sustainable world formed by a
Learning Outcome #4 requires us to work toward equity and social justice in all facets of
our practice. For me, this means supporting students and colleagues as whole people, breaking
down barriers to access and inclusion, and advocating for systems that center community cultural
wealth (Yosso, 2005) and unique strengths. This LO is at the heart of my Mission Statement
(Artifact B), and is one I will forever be developing. In academic courses, I have consistently
sought to educate myself on the barriers and opportunities faced by students from historically
LEARNING OUTCOME NARRATIVE 8
Pronoun Project” to affirm the identities of transgender and gender nonconforming students
(SDAD 5760), researched disability rights and the advising needs of international students
(SDAD 5800), and learned about factors that can enhance “work hope” for students of color
conference sessions and NACE trainings on multiculturally responsive career coaching, as well
as the efforts of the Antiracism Working Group in the Arts & Sciences Advising Center.
Equity plays out on the micro level as cura personalis, and at the macro level as systemic
justice. One way I have engaged in more macro-level work is through my advising internship at
Bellevue College. Driven by qualitative data, antiracist principles, and research into promising
plan to provide resources and support to specific student populations with historically low
persistence rates—rates that can be traced back to the disproportionate, systemic barriers they
have faced (Artifact D). Recognizing that every student’s experience is unique, I did my best to
design tailored interventions that are affirming, asset-based, and relational. I also recommended
assessment measures to ensure that the impact of the outreach matches its intent.
This work is never done. As my Professional Development and Action Plan (Artifact F)
indicates, I see the NASPA/ACPA competency of Social Justice & Inclusion as my area of focus
for the next three years—and I know it will be my focus for the next three, and the next. In my
role as Assistant Director of External Relations in the Career Engagement Office at Seattle
University, I will be responsible for coordinating the Engaged Employer Symposium, a daylong
conference centered on diversity, equity, and inclusion. This will be my first time planning a
large-scale DEI event, and I am already engaging in intensive reflection, learning (through
LEARNING OUTCOME NARRATIVE 9
growth area for me is distinguishing between inclusion and systemic justice; both are important
but only one dismantles oppressive systems. Operating in spaces that were designed to benefit
accountability—for doing the hard work of social justice alongside the more “comfortable” work
an approach I learned in COUN 5120, which urges career development professionals to balance
participant to leader in these spaces—as well as opportunities to engage in deeper social justice
training through the White Privilege Conference, the Social Justice Training Institute, and more.
Learning Outcome #5 asks us to responsively tailor every aspect of our practice to the
student populations, institutions, spaces, and socio-cultural contexts in which we work, resisting
the notion of “one right way” or one best practice. One of my strengths within this LO is my
ability to utilize research, theory, and observation to understand the unique needs of different
spaces, and then adapt my practice to those needs. In EDUC 5130, I drew on research literature,
four adult learning theories, and community cultural wealth (Yosso, 2005) to understand the
deeply engrained “go it alone” mentality, and more—but also powerful strengths, including a
LEARNING OUTCOME NARRATIVE 10
tendency toward accelerated self-authorship (Carpenter, 2017). More than any other project I
have worked on, this one taught me to use theory as an organizing principle, a tool for making
sense of data. The work of theorists like McClusky (1970), Mezirow (1978), and Kegan (1994)
helped me translate my growing knowledge of the community college context and first-gen
student needs into practical initiatives, putting LO #5 into action. I could see, for example, that
many challenges faced by these students can function as disorienting dilemmas that incite
transformative learning (Mezirow, 1978). This gave me a sense of purpose and direction as I
developed recommendations for the training of peer advisors (Artifact C). In keeping with LO
#5, I rooted my suggestions in context-specific data and trends, rather than extrapolating from
I truly enjoy the challenge of aligning student services with institutional context. As an
intern in the Career Engagement Office at Seattle University, I faced the task of adapting career
education to a virtual environment. Invoking Seattle University’s Jesuit culture, I organized each
page of each Canvas module into three sections: “Learn,” “Act,” and “Reflect” (Artifact G). A
colleague commented that the modules feel “quintessentially SU,” which was my goal.
type with which I have little experience adapting my practice. With this in mind, I have made it a
time in the SDA program, and I plan to continue this after I graduate. Another area I need to
explore more deeply is the use of assessment to drive adaptation. As Artifact C demonstrates,
context is not static; COVID-19 reminded us that the needs of community college students, for
example, can shift in a matter of days. Recognizing that thorough, ongoing, campus-specific
al., 2014), I will take on assessment projects in the Career Engagement Office and join NASPA’s
Learning Outcome #6 invites us to lead and collaborate with knowledge of our strengths
and growth areas, appreciation for the strengths and growth areas of others, and understanding of
how power and privilege shape group dynamics. I am heartened that my former supervisor
strengths in her Professional Letter of Promise (Artifact E). In allegiance to the feminist
organizational model (Manning, 2018), I aim to build trusting, human, horizontal relationships
across and beyond campus while keeping collective goals in view. Creating an advising outreach
plan aligned with guided pathways at Bellevue College (Artifact D), for example, I conducted
needs assessment meetings with eleven advisors. These conversations built necessary rapport and
trust, established collaborative feedback loops, and enabled me to synthesize needs and concerns
that shaped the final outreach strategy. I found myself drawing on the same skillset that served
me well in group projects for SDAD 5400 and 5750; in projects like these, I am often the one
who threads together disparate ideas and helps my team keep the big picture in mind.
While I am proud of Artifact D and its integration of multiple perspectives, the process
exposed challenges that come with my collaborative approach. Bouncing from one meeting to
the next, I saw how easily power-sharing can operationalize as bureaucracy. Seeking harmony
and consensus, it is all too easy to run in circles, become paralyzed by conflicting demands, or
dilute essential goals. Herein lies one of my most important areas for growth, especially as I
LEARNING OUTCOME NARRATIVE 12
models with the need to exercise authority when appropriate. This means recognizing when
authoritative decision-making is appropriate and needed, and then communicating such decisions
with confidence. I will continue to lean on mentorship and self-reflection to combat the imposter
reflects, I held a supervisory role for three years prior to entering the SDA program. Since then, I
have been exposed to a range of identity development theories that will make me an even more
intentional supervisor with more nuanced understanding of the ways power and privilege impact
the supervisory relationship. Learning about ethnic identity development theory (Phinney, 1996)
and the white racial identity development model (Helms, 1990) in SDAD 5400 was revelatory
for me. I could not help but see past supervisees—and myself—in light of the stages Phinney and
Helms describe. I saw ways I might have better supported a team member, mediated a conflict,
or identified professional development opportunities (for the team or for myself) had I
current role in the Career Engagement Office does not involve supervision, I look forward to
putting theory into practice down the road, perhaps as supervisor to an SDA intern.
and technology to critically examine and tell the story of our work, understand trends, and
develop action plans for more equitably serving students. The metrics we establish and the
technologies we implement must create space for complexity while aligning with institutional
mission and values. My intentional, detail-oriented approach to research and assessment is one of
LEARNING OUTCOME NARRATIVE 13
my strengths in this area. In EDUC 5000, for example, I crafted a research proposal to measure
the effectiveness of career exploration courses for first-gen students compared with continuing-
dizzying array of studies on the effectiveness of various career development interventions. Each
had its own metrics, but one stood out to me: Logue et al. (2019) presented the Career Decision
Self-Efficacy Scale (CDSE; Betz & Taylor, 2012), a tool that recognizes the mediating effects of
cultural capital and privilege on career outcomes. I adopted the CDSE for my proposal and felt
validated in the decision months later: I started working with Seattle University’s Career
Engagement Office to create career education modules for integration into academic courses, and
My work on those career education modules (Artifact G) helped me develop another skill
within this LO: the ability to harness technology to enhance student learning. Developing highly
interactive Canvas modules from scratch was a crash course in online instructional design and
digital accessibility. I quickly learned to start with learning outcomes and then consider ways in
which technology is uniquely positioned to help students reach them, rather than trying to re-
engineer an in-person lesson plan. I will carry insights like this one with me into any role with an
technology, while also highlighting how much I have left to learn. I see LO #7 as one of my
biggest areas for growth. On the micro level, I would like to gain experience administering self-
assessments to students for advising and career coaching purposes. COUN 5120 gave me the
opportunity to administer/interpret the Vocational Meaning Survey (Peterson et al., 2017) and
see first-hand the value of such a tool in supporting students’ self-authorship. With this in mind, I
LEARNING OUTCOME NARRATIVE 14
plan to seek relevant trainings through the National Career Development Association, and to
explore becoming a certified Strong Interest Inventory administrator. I would also like to gain
experience conducting longitudinal assessments of program effectiveness, and will be doing just
that in my work with the Career Engagement Office this year. It is increasingly clear that
longitudinal assessments keep us responsive and accountable as educators, but also supply us
with the data needed to advocate for resources in increasingly lean times.
accessible, and informed by a keen understanding of audience and objectives. This process
requires active listening and critical awareness of the power structures that have historically
privileged some forms of communication over others. In a field as relational as student affairs,
communication is the beating heart of any work I undertake. Entering the SDA program with a
professional background in writing and editing, I have found this LO to be one of my key
strengths. The outreach materials I created for the Bellevue College Advising Office (Artifact D)
and the online career education curriculum I developed for the Seattle University Career
accessible writing for a range of technical formats, from emails and texts to handouts,
instructions, and video scripts. As an academic advisor and career coach, I have honed my ability
mode of communication. In keeping with the six assumptions of andragogy (Knowles, 1980,
cited in Merriam & Bierema, 2017), an adult learning model rooted in humanism, I believe
college students learn best when they participate actively in the creation of knowledge, and when
their past experience is respected. With this in mind, I work hard to transform advising
LEARNING OUTCOME NARRATIVE 15
appointments into relational, two-way dialogue in which the student becomes the expert.
Meanwhile, in academic work like my culminating paper for EDUC 5130 (Artifact C), I
synthesize the voices of multiple experts to distil complex trends, theories, and conversations.
Although the written word is an important medium for me, and traditional academia tends
to reinforce its centrality, I am increasingly aware that worship of the written word is a tenet of
white supremacy culture in organizations (Okun, 2001). My comfort with writing does not make
it the best or most inclusive way to communicate in all situations. Valuing my students’ and
colleagues’ diverse ways of knowing means embracing additional tools. An ongoing growth
edge, this is what drove me to create and integrate videos, recordings, infographics, and other
multimedia content into my online career education modules (Artifact G). As my resume
(Artifact A) reveals, however, my skills still skew toward written communication. I plan to
continue growing my multimedia and digital media skills by taking advantage of relevant
Learning Outcome #9 asks us to understand how power and resources are distributed
within an institution and within higher education more broadly. This means recognizing the
impacts of governance, laws, policies, and funding mechanisms on students, and identifying
channels through which we can transform inequitable structures. My top strength within this LO
everything from the hardship withdrawal process to transfer equivalency agreements to the
complexities of maintaining financial aid eligibility. My goal was never simply to relay a policy.
on the policy at hand and then make empowered, self-directed decisions about their next steps.
LEARNING OUTCOME NARRATIVE 16
This work led me to in-depth knowledge of Seattle University policies, but also to frameworks
that enable me to quickly learn the policies of other institutions. As an intern at Bellevue
College, for example, I discovered I could rapidly learn and communicate academic policies
(Artifact C) because I knew what questions to ask while training. Another strength within LO #9
is my foundational knowledge of key federal laws that impact academic and career advising. My
legal memo for SDAD 5800, for example, delves into the Fair Labor Standards Act and
Department of Labor guidelines as they regulate unpaid student internships, exploring the
me. Supporting the Bellevue College advising team in the transition to a guided pathways model,
I glimpsed the complexities of college-wide change management given the many stakeholders
and funding sources involved. The process fascinated me—and made me realize how much I
Professional Development and Action Plan (Artifact F), I identify a first step in this direction as
joining a university committee. I am eager to put the organizational theories learned in SDAD
5760 into practice, and to more fully own my role in the co-creation of equitable policy. I also
hope to learn from senior colleagues about their experience with budget management and
funding requests, since my only higher ed finance experience was creating the budget proposal
for a new student veteran initiative at Pierce College (my group’s final project for SDAD 5590).
In my Mission Statement (Artifact B), I point out that care for students manifests as systemic
advocacy. To live out this mission, I must be prepared to contribute to structural change, and for
this I need in-depth knowledge of my institution’s financial priorities and governance structure.
Learning Outcome #10 invites us to develop and express an authentic sense of self in
professional contexts. This is an ongoing process rooted in reflection on our identities, strengths,
and areas for growth, and nurtured through mentorship and professional community. Entering the
SDA program with seven years of professional experience in college access, communications,
and publishing, I knew one of my challenges would be integrating those past experiences and
perspectives with new learning in student affairs to achieve a unified professional identity. I am
proud of the work I have done to put past experience and future goals in conversation with each
other. In November 2020, I transitioned into a full-time role as Assistant Director of External
Relations in the Career Engagement Office at Seattle University. This role brings together my
passions for advising, partnership-building, and social justice-oriented career education, allowing
my skills in each area to strengthen each other and feed a mission that resonates deeply with me.
I would never have found my way to this intersection if not for my work as an advisor,
internships in career services and student success, and courses that pushed me to connect these
experiences. Writing my philosophy of theory for SDAD 5400 was an especially pivotal process
that helped me name my values in light of the student development theories I hold dear. This
process gave me space to critique long-established theories and craft an authentic theoretical
critique Baxter-Magolda (2012), for example, through the lens of queer theory, arriving at a
more nuanced understanding of identity as an act of resistance, a shaper of social forces (Abes &
Kasch, 2007). The more I internalize this learning, the more natural it feels to name my values,
claiming my space in this field. These values evolved into the narratives that guide my work, as
My identities as a white, cisgender woman who was first in her family to attend college
partner, daughter, and friend. As is true for every student I serve, the relative salience of each
identity dimension will vary from one space to the next (Jones & McEwen, 2000). Through
journaling and dialogue, I will continue to reflect critically on my identities and the ways they
Mission Statement (Artifact B), on myself. As I noted in a report for SDAD 5900, a sustainable
professional identity gives space to my whole self, including my needs and limits. Healthy
rhythms and boundaries will empower me to show up as the creative, mindful, mission-driven
advocate I want to be. So will leaning into community in the form of professional associations,
reflects this commitment to lifelong learning as both an individual and communal act.
Conclusion
the core balancing acts of this work. I emerge from the SDA program with the curiosity,
conviction, and critical awareness needed to balance lifelong learning and lifelong action,
interpersonal support and systemic change-making, theory and practice, flexibility and
persistence, excellence and sustainability, trust in my voice and deep attention to the voices of
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