Department of Education

National Capital Region

8 Schools Division Office of

Quezon City
JUDGE FELICIANO BELMONTE
SR. HIGH SCHOOL AFP Road
Garcia Heights, Holy Spirit,
Quezon City

Republic of the Philippines

Technology and Livelihood Education

Home Economics
FRONT OFFICE SERVICES
(EXPLORATORY COURSE)
Quarter 1
Module 1: Use of Front Office Tools,
Equipment and Paraphernalia

Lerizza Ramos
TLE TEACHER- Grade 8
NAME OF STUDENT: John Paulo L. Nataño
GRADE 8/SECTION: Sincerity
This module has the following parts and corresponding icons:
This will give you an idea of the skills or competencies
 This part includes an activity that aims to check
What I Need to Know What I what you already know about the lesson to take. If
Know you get all the answers correct (100%), you may
decide to skip this module.
This is a brief drill or review to help you link the
current lesson with the previous one.
What’s In
In this portion, the new lesson will be introduced to
you in various ways such as a story, a song, a
poem, a problem opener, an activity or a situation.
What’s New
This section provides a brief discussion of the
lesson. This aims to help you discover and
understand new concepts and skills.
What is It
This comprises activities for independent practice
to solidify your understanding and skills of the
topic. You may check the answers to the
What’s More
exercises using the Answer Key at the end of the
module.
This includes questions or blank
What I Have Learned What I Can sentence/paragraph to be filled in to process what
Do you learned from the lesson.

This section provides an activity which will help

Assessment you transfer your new knowledge or skill into real
life situations or concerns.
This is a task which aims to evaluate your level of
Additional Activities mastery in achieving the learning competency.

In this portion, another activity will be given to you

Answer Key
At the end of this module you will also find:
you are expected to learn in the module.
to enrich your knowledge or skill of the lesson
learned. This also tends retention of learned
concepts. This contains answers to all activities in
the module.

References This is a list of all sources used in developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the module. Use a separate sheet of paper
in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to consult your teacher or
facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain deep understanding of the
relevant competencies. You can do it!
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What I Need to
Know

This module was designed and written with you in mind. It is here to help you master the use of tools, equipment and
paraphernalia. The scope of this module permits it to be used in many different learning situations. The language used
recognizes the diverse vocabulary level of students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond with the textbook you are now using.

The module is about Use of Front Office tools and Paraphernalia (TLE_HEFS7/8UT-0ab-2)
∙ Lesson 1 – Classify and describe equipment, tools and paraphernalia according to types and functions.

After going through this module, you are expected to:

1. identify the different tools, equipment, and paraphernalia used in front office;
2. describe the functions of the tools, equipment and paraphernalia correctly; and
3. classify the different tools, equipment and paraphernalia.

What I
Know

Directions: Choose the letter of the correct answer. Write the chosen letter on a separate sheet of paper.
B 1. It is use to maintain the hotel folios of the front office in a manual system
A. Credit card voucher holder C. Guest rack
B. Guest folio rack D. Key rack
A 2. This equipment is used for front office communications such as inquiries and reservations of hotel guest.
A. Computer set C. Fax machine
B. Electronic mail D. Printer
A 3. This is use for calculating and recording sales transactions and prints a receipt for the customer.
A. Cash register C. Fax machine
B. Currency detector D. Printer
A 4. It is use to record all actions and other daily incidence of the business for safety and security purposes.
A. Hyper cam C. Recorder
B. Lapel microphone D. Surveillance camera
D 5. The following are some of the activities that happen in the front office except;
A. Checking-out guest C. Issuing room key
B. Registering guest D. Taking orders
D 6. It is another term used to describe the front office as the image that reflects the whole company.
A. Cell C. Nucleus
B. Nerve center D. Showcase window
C 7. It describes the activities that guests undergo from the moment they call to make a reservation inquiry until they
depart from the hotel.
A. Front desk C. Guest cycle
 B. Front office D. Communication process
B 8. Use to track the guests’ luggage movements in the hotel for check-in and check-out stay.
A. Corkboard C. Luggage tag
B. Errand card D. Telephone
A 9. Use in financial computations for amounts of expenses, charges, commissions.
A. Calculator C. Cork board
B. Cash register D. Currency detector
C 10. Use to identify the guests’ bags and other personal belongings while in travel.
A. Concierge C. Luggage tag
B. Errand card D. Taking orders

What’s
In
Directions: Look around your house and observe the members of the family who use telephone and smart phone. Write
your observation in the table below whether or not the gadget they used is an advantage in doing different tasks.

Credit Debit
The thing I like most in using a smart phone The thing that I wish to improve in a telephone is
____________________________________ ______________________________________
____________________________________ ______________________________________,
_ because_______________________________
____________________________________ ______________________________________.
_.

What’s New

Front office is also known as the front desk. It is a reception to welcome guests to the accommodation section,
meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter
service, issuing keys and other security arrangements and many more. Moreover, it is also the ‘showcase window” of the
hotel of the hotel because it reflects the image of the whole company, and the nerve center because all of the information
and messages are communicated to the different departments and personnel.

Activity 1: Call me by name!

Directions: Look at the pictures carefully and list down the tools, equipment, and paraphernalia used in front desk. Write
your answers below.
 TOOLS EQUIPMENT PARAPHERNALIA 1. 1. 1.
2. 2. 2.
3. 3. 3.

What is It
Lesson

1 Use of Tools, Equipment, and

Paraphernalia

In a hotel, the Front office is used to describe as a showcase window because it is where the information and messages
are communicated interdepartmentally. It also offers several basic services. Some of them are processing

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advance reservations, handling guest luggage, rooming guests, issuing room keys, directing telephone services, providing
information, make payments and billings, process checking out guests and many others.

The Front Office Department has a typical organization of staff. It is headed by a Front Office Manager. The staff
includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk,
and elevator operator. Not all of these positions are found in every lodging establishment. In some operations, the front
desk clerk acts as desk clerk, cashier, telephone operator, and reservations clerk, as required by the volume of business.

Front Office Tools

1. Credit Card Voucher Holder – used to hold the credit card during
business transactions to make it easier and organized

2. Currency Detector – used to determine whether bills or coins are

genuine
or counterfeit. It is minimally used by hotels because most guests are paying
their accounts through credit cards.

3. Sundry stationary items – used to process and manage documents

during clerical function. These include staplers, hole punches, clips, disks,
 folder papers, pens, pencils, among others.

4. Credit card imprinter – used to process credit card payment

transactions
of hotel guest in lieu of cash payments. However, if transactions are off-site,
or in the event of power loss, a manual credit card imprinter can be used.
5. Calculator – used in financial computations for amounts of expenses,
charges, commissions.

Front Office Equipment

1. Computer Set – used for the digital monitoring of accounts and
profiling of
the guests. It is used to produce, save and store a range document.

2. Printer – prints the hard copies of documents on dot matrix, ink jet, laser
print, or combined printer.

3. Cash register – used for calculating and recording sales transaction.

The
attached drawer is for storing cash. It also prints a receipt for the customer.

4. Surveillance Camera – used to record all the actions, movements,

sounds
and all other daily incidence of the business for safety and security
purposes

5. Telephone – used for front and inter-office communications like

inquiries
and reservations of guests.

6. Fax Machine – used to reproduce a printed document by electronically

scanning and transmitting it via telephone line to another fax machine.

Front Office Paraphernalia

1. Key Rack – used to hold the room keys of the hotel for safekeeping
and
proper organization.

2. Safety Deposit Box – used to store valuable possessions like money

and
other important documents of guests.

3. Lapel microphone – used for public speaking applications to allow

hands
free of operation.

4. Filing cabinet – used to store, maintain and protect hard copies of

both
internal and external use documents.

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5. Two-way walkie-talkies – used by the security personnel to
communicate
with each other during their rounds in and around hotel premises.

FRONT OFFICE FORMS AND OTHER MATERIALS

 1. Logbook – used to record information about daily activities in the front office. It is also used to record inter-office
communication.
2. Room key / card – used to provide secure access to hotel rooms to avoid potential theft activity. 3. Corkboard –
used to display public information such as guidelines, notices, and promotions that inform guests about related hotel
services.
4. Guest folio rack – used to manually maintain the hotel folios of the front office.
5. Room rack – used to assist the front desk offices to access registration forms containing all guest names and room
numbers.
6. Empty envelopes – used to hold hotel written documents for staff or guests’ use.
7. Luggage tag – used to identify the guests’ bags and other personal belongings while in travel. 8. Complaints
register form – used to note all guests’ complaints on the unsatisfactory or unacceptable services experienced.
9. Guest folio form – used to record each guest’s cash and credit transactions in the hotel.
10. Daily running sheet – used as a checklist of duties to be completed on a particular shift in the front office. It is also
used to record events that have happened throughout the day, similar to diary entries.
11. Errand card – used to track the guests’ luggage movements in the hotel for check-in and check-out stay.

What’s
More
Activity 2: Who Am I?
Directions: Name the pictures in the table below and group it by identifying its category whether it is a tool, an equipment,
or paraphernalia in the graphic organizer.

Tools
Equipment
Paraphernalia

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Activity 3:
Directions: Analyze the different tools, materials and equipment which you have seen in your school. Try to classify them
as tools, equipment and paraphernalia.
Location
2. Computer Set
(Classroom, offices, clinic,
playground) 3. Telephone
1. Calculator
 Classification
4. Sundry stationary items
(Tools, Equipment and Materials)
5. Surveillance camera

What I Have Learned

Activity 4: “EXIT PASS”
Directions: Copy the template below on a separate sheet of paper and write the things you have learned about front
office tools, equipment and paraphernalia.

Activity 5: “WOW and Wishes”

EXIT PASS EXIT PASS
1.What did I learn 2. Do you think it is
valuable to know the
functions of each
tools,
equipment and
materials used in front
office?
today?_______________________ ________why?
_____________________________
_____________________________
_____________________________ ____________________________
_____________________________ _____________________________
________ _____________________________ .

What I Can Do

Directions: Complete the table below by writing your WOW and Wishes by describing in at least 2 – 5 sentences.

WOW!! Wishes

Things I like in the hotel Things I wish we have in our house

______________________________________ _______________________________________
______________________________________ _______________________________________.
______________________________________ I wish that our house
What I hate most is ___________________ has__________________________________
 _____________________________________ ____________________________________
_____________________________________. ____________________________________
so that ______________________________

Assessment

Directions: Identify the word/s being ask in each question. Write your answer before the number.

____________ 1. Used to maintain the hotel folios of the front office in a manual system
____________ 2. An equipment used for front office communications such as inquiries and reservations of hotel guest
____________ 3. It is use for calculating and recording sales transaction and prints a receipt for the customer
____________ 4. Used to record all actions and other daily incidence of the business for safety and security purposes
____________ 5. An activity that does not happen in front office
____________ 6. It is another term used to describe the front office as the image that reflects the whole company.
____________7. It describes the activities that guests undergo from the moment they call to make a reservation inquiry
until they depart from the hotel.
____________ 8. Used to track the guests’ luggage movements in the hotel for check-in and check-out stays.
____________ 9. Used in financial computations for amounts of expenses, charges, commissions
____________10. Used to identify the guests’ bags and other personal belongings while in travel

Additional Activities

Activity 6: Draw me!

Directions: In a short bond paper draw at least five tools and equipment that you are familiar with.

Note: You are required to make a portfolio where you will compile all your activities. Follow the format below.

Materials needed:
JUDGE FELICIANO BELMONTE SR. HIGH SCHOOL
∙ Short Folder
∙ Fastener Section
∙ Short bond paper
Portfolio in TLE 8 Nerissa G. Morgate
TLE Teacher
_________________________ Name /
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way walkie - cabinet; two

Answer
Key

talkie
Electronic mail 2.
Guest rack 1.
Luggage
tag 10. Assessment

References

Books

Calculator 9.
Errand card 8.
Guest cycle 7. box; Lapel mic; Filing (Key
window rack; Safety deposit
Showcase 6. Paraphernalia
Taking orders 5. ne) Telephone; Fax machi
Hyper cam 4. Surveillance camera; Cash
detector register;
Currency 3. (Computer set; Printer;
Equipment D 6.
calculator) D 5.
Credit card imprinter; Sundry A 4.
stationary items; holder; A 3.
Currency detector; (Credit C 10. B 2.
card voucher Tools A 9. C 1.
What's More B 8.
C 7. What I Know

De Guzman,J. et al. Front Office services: am exploratory course, 2016.pp 4-9

Borabo, M. et al. Interactive and innovative teaching strategies, Volume 1 & 4

Websites

https://www.bing.com/images/search?
https://rshotelmanagement.blogspot.com/2010/01/fronofficedepartment.html
https://slideshare.net/priya.sinha1730/front-office-procedures
https://www.creative.commons.com

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