5 - ES10II2 - Trouble - Shooting

Chapter 6 Troubleshooting Guidelines
Page 1 of 20
Trouble Shooting List
6.1 No display
6.2 LCD no display / Invalid picture
6.3 External monitor has no display or color incorrect
6.4 Memory test error
6.5 Keyboard test error
6.6 Touch pad test error
6.7 Memory Card bus Failure
6.8 Hard disk drive test error
6.9 CMOS test error
6.10 Audio failure
6.11 No power symptom
6.12 No boot symptom
6.13 Bluetooth test error
6.14 Stopping in LCD screen while booting
6.15 Wireless Lan failure
6.16 LAN Failure
6.17 Battery Failure
6.18 USB Port Failure
Page 2 of 20
6.1 No display (system failure)

Symptom: There is no display on both LCD and Monitor after power on although
the LCD and Monitor are known-good.
No Display
NO
Monitor or LCD module ok? Replace monitor or LCD
Yes
NO
DDR RAM module ok? Replace DDR module
Yes
NO
Yes
Display Ok? Correct it
No
Replace motherboard
Page 3 of 20
No
6.2 LCD no display or Invalid Picture
Symptom: The LCD shows nothing or abnormal picture, but it is ok for external
monitor.
LCD No Display
Try another known good LCD module
Yes Replace each part of LCD

Display module / cables and test
OK?
No
Replace motherboard
Page 4 of 20
6.3 External monitor has no display or color abnormal

Symptom: The CRT monitor shows nothing or abnormal color, but it is ok for
LCD
Monitor No Display
Try another known good monitor
Yes
Display Ok?
Replace faulty monitor
No
Setup Ok? No
Correct it
Yes
Replace motherboard
Page 5 of 20
6.4 Memory test error
Memory test error
Try another known good DRAM module
Yes
Replace the faulty
Test OK?
DRAM module
No
Replace motherboard
Page 6 of 20
6.5 Keyboard test error

Symptom: error message of keyboard failure is shown or any key doesn’t work
Keyboard test error
No
Is K/B cable connected to
M/B properly? Connect or Replace
K/B cable
Yes
Try another good keyboard
Yes
Test Ok? Replace the faulty keyboard
No
Replace motherboard
Page 7 of 20
6.6 Touch Pad test error

Symptom: An error message is shown when the Touch Pad point is enabled
Touch pad error
1. Check Touch pad device in Windows if it is properly

Installed (including driver)
2. Check cable connected properly
Try another known good touch pad module and cable
Yes
Test Ok? Replace the faulty parts
No
Replace motherboard
Page 8 of 20
6.7 Memory Card Bus failure

Symptom: When insert Memory Stick can’t detect Device with removable
storage.
Memory Card Bus failure
1. Check Memory Card Bus Device in Windows if it is properly installed

(including driver)
2.Try to reinsert Memory Stick
Yes
Test Ok? Correct it
No
Replace Motherboard
Page 9 of 20
6.8 Hard disk drive test error

Symptom: Either an error message is shown, or the drive motor spins non-stop,
while reading data from or writing data to Hard disk
Hard disk test error
Yes
Check BIOS
Correct it
Setup OK?
No
Try another known good HDD
Yes Replace the faulty parts

Re-boot ok?
No
Replace motherboard
Page 10 of 20
6.9 CMOS test error

CMOS data lost, or inaccurate system time & data
CMOS test error
1. Plug in AC adapter, power on the system and set correct data in BIOS setup
2. Replace CMOS Battery
3. Turn off power for 1 hour then turn on again
Yes
Re-boot OK?
END
No
Replace motherboard
Page 11 of 20
6.10 Audio failure

Symptom: No sound from speaker after audio drive is installed.
Audio test error
1. check whether cables, speakers & audio drivers are installed properly
2. try another working speaker & cable
Yes
Re-test ok? Correct it
No
No
Setup ok? Correct it
Yes
Replace motherboard
Page 12 of 20
6.11 No power symptom:

Symptom: When the power button is pressed, nothing happens, power indicator
is not light up.
No Power
Check Adapter is good
Yes
Replace Bios Correct it

ok?
No
Replace motherboard
Page 13 of 20
6.12 No boot symptom:
No boot
Check power system is OK
Check I/O device is corrected
Yes
Reboot & display Correct it
is OK?
No
Replace the motherboard
Page 14 of 20
6.13 Bluetooth test error

An error message is shown when the bluetooth is enbled
Bluetooth can not detect
1. Check bluetooth device in windows if Yes

it is properly
installed(including driver) Correct it
2. Check cable connected properly
No
Try another known good bluetooth
Yes Replace the faulty parts

Re-boot ok?
No
Replace motherboard
Page 15 of 20
6.14 Stopping in LCD screen while booting
Stop in LCD Screen while

booting
1.Try another known good CD-ROM

2. Try another known good HDD
Yes
3. Try another known good CPU
4.. Thermal module deformation
Yes
ReplaceNo
Bios ok?
Correct it
No
Replace Motherboard
Page 16 of 20
6.15 Wireless LAN failure
W/LAN Failure
Check Driver install is No

Correct it
OK?
Yes
Yes
Replace another
known good Modem Correct it
Card
No
Replace Motherboard
Page 17 of 20
6.16 LAN failure

Symptom: When cannot detect Network Adapter device and can’t enter internet.
LAN failure
1. Check Network Adapter Device in Windows if it is properly

Installed (including driver)
2. Setup Network Connections in Windows
3. Reinsert LAN cable.
Yes
Correct it
Re-test Ok?
No
Replace Motherboard
Page 18 of 20
6.17 Battery Failure
Battery Failure
Try another known Yes

good Battery Correct it
No
Replace Motherboard
Page 19 of 20
6.18 USB Port Failure
USB Port Failure
Try another known Yes

good USB Device Correct it
No
No
Replace Motherboard
Page 20 of 20

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Chapter 6 Troubleshooting Guidelines

Trouble Shooting List

6.1 No display (system failure)

DDR RAM module ok? Replace DDR module

6.2 LCD no display or Invalid Picture

Try another known good LCD module

Yes Replace each part of LCD

6.3 External monitor has no display or color abnormal

Try another known good monitor

6.4 Memory test error

Memory test error

Try another known good DRAM module

6.5 Keyboard test error

Keyboard test error

6.6 Touch Pad test error

Touch pad error

1. Check Touch pad device in Windows if it is properly

Try another known good touch pad module and cable

6.7 Memory Card Bus failure

Memory Card Bus failure

1. Check Memory Card Bus Device in Windows if it is properly installed

6.8 Hard disk drive test error

Hard disk test error

Try another known good HDD

Yes Replace the faulty parts

6.9 CMOS test error

CMOS test error

6.10 Audio failure

Audio test error

6.11 No power symptom:

Check Adapter is good

Replace Bios Correct it

6.12 No boot symptom:

Check power system is OK

Check I/O device is corrected

Replace the motherboard

6.13 Bluetooth test error

Bluetooth can not detect

1. Check bluetooth device in windows if Yes

Try another known good bluetooth

Yes Replace the faulty parts

6.14 Stopping in LCD screen while booting

Stop in LCD Screen while

1.Try another known good CD-ROM

6.15 Wireless LAN failure

Check Driver install is No

6.16 LAN failure

1. Check Network Adapter Device in Windows if it is properly

6.17 Battery Failure

Try another known Yes

6.18 USB Port Failure

USB Port Failure

Try another known Yes

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