Professional Documents
Culture Documents
LESSON 1 - Notes
LESSON 1 - Notes
Goods-service Continuum
OPERATIONS MANAGEMENT
The Organization
The three Basic Functions Food Processor
OPERATIONS MARKETING
Raw Vegetables Cleaning Canned
FINANCE
Metal Sheets Making cans vegetables
Water Cutting
Energy Cooking
Value-Added Process Labor Packing
Building Labeling
The Operations function involves the conversion of Equipment
inputs into outputs.
Hospital Process
VALUE ADDED
Inputs Processing Outputs
INPUTS OUTPUT
Doctors, nurses Examination Healthy
-Land Transformation/ -Goods Hospital Surgery patients
-Labor Conversion Process -Services MedicalSupplies Monitoring
- Capital
Equipment Medication
feedback
feedback feedback
• Outsourcing
Scope of Operations Management Some manufacturing work has been outsourced to
more productive companies
• Operations Management includes:
-Forecasting Challenges of Managing Services
-Capacity planning
-Scheduling • Service jobs are often less structured than
-Managing inventories manufacturing jobs
-Assuring quality • Customer contact is higher
-Motivating employees • Worker skill levels are lower
-Deciding where to locate facilities • Services hire many low-skill, entry-level
-Supply chain management workers
And more . . . • Employee turnover is higher
• Input variability is higher
• Service performance can be affected by
worker’s personal factors
• Ethical behavior
• Operations strategy
• Working with fewer resources
• Revenue management
• Process analysis and improvement
• Increased regulation and product liability
• Lean production
Trends in Business
• Major trends
- The Internet, e-commerce, e-business
- Management technology
- Globalization
- Management of supply chains
- Outsourcing
- Agility
- Ethical behavior
Management Technology