Hi, sir!

Land Registration Authority (LRA) is a national agency under Department of Justice and I think
we belong to the Government Legal Services Sector. In one of the president’s recent SONAs, LRA
was mentioned as 3rd in the list of agencies with most number of 888 complaints and I think this
is the prime issue that we currently have. This issue can be attributed from the end of both the
agency and the clients themselves. In agency’s end we have this complex computer system,
which prone to error also there is no immediate fix whenever an issue arises since we have to
escalate some cases to the central office which caters all of similar problems all over the
country. This will result to the elongation of processing-time. As to the client’s end some
basically have complicated papers and transactions that cannot be completed within the
provided time-frame however they have this high assumptions of faster transaction due to the
government’s promise which is a misconception.

In order to address this one, I think we need admistrators who are well aware of the situation in
the provincial offices, also they must be familiar with the system that we use so they’ll
experience its issues firsthand.
Addition:
o Lobby the issues that the personnel in the fields are facing
o Amend the computer system used, consult those employees who are the direct users of
the system so they can formulate adequate fix
o Construct regional offices so local issues will be actioned or catered immediately; no
need to escalate issues.
o For the mean time, formulate a concrete and comprehensive citizen charter so as to
lessen or manage the expectation of clients
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