Yardley, PA 19067

Tapan Patel tapan_patel28@yahoo.com  215.485.7634

http://www.linkedin.com/in/tapan-patel28

Senior IT Project Manager

15+ years’ leading diverse technology objectives by planning and managing multimillion-dollar projects.

Career trajectory maintaining the quality and accuracy of the IT project portfolio. Create and maintain comprehensive
project plans that communicate tasks, milestone dates, statuses and resource allocation. Identify all project
stakeholders, project kickoff, while defining project roles and responsibilities. Provide and maintain accurate and
timely project information in all project plans, communications, and status reporting. Lead cross-functional project
teams by task assignment and follow up to ensure on-time completion. Maintain effective management of multiple
concurrent project assignments. Perform forecasting, change management, escalation management, meeting
facilitation, and variance analysis. Agile and Scrum Master with 7+ years’ experience in project management. Scrum
master certified. Well-versed in using project management tools, such as: Jira, Microsoft VS, Power Point, JD
Edwards, Trello, Wrike, Clarizen.
Highlights of Expertise
 Scope & Deliverables  Managing Complex Programs
 Stakeholder Relationships  Financial & Scope Management
 Cross-Functional Teams  Infrastructure & Development
 Balancing Business Needs  Driving Project Deliverables
 Success Metrics  Forecasting Budget
 Risk Management  Vendor Management

Career Experience
CHUBB Whitehouse Station NJ
I work with heavily with agile coaching and Scrum Master to manage the delivery of strategic launches including
defining scope and expected deliverables. Align stakeholders and influence decision processes, organize and drive
cross-functional teams, determine success metrics, and track against milestones. Also, work with different department
understand them point and build new Claim system and tool guide to technical team. Monitor and mitigate risks,
drive program prioritization, and balance business needs versus constraints.
SENIOR IT PROJECT MANAGER/ Scrum Master (March 2019 to Current)
Communicate the status of all work streams across projects and programs, highlighting issues or conflicts
between teams to stakeholders and management. Ensure all project team members have the tools and training
necessary to perform effectively.
 Manage the Project the MIS 2.0 Qlik and Cogon’s over the Bar help the team and guide them with proper
planning.
 Lead the entire system and Manage System implementation with new system database call Azure help them
to migrate from Natezza database.
 Worked with customers and product manager to prioritize and validate requirements.
 Completed plans for long term goals using Microsoft Project. Coordinated the work efforts of person’s team
for various projects. Helped team complete tasks successfully and on-time and resolved obstacles
encountered by team members.
 Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points)
for backlog items

continued…
Tapan Patel Page 2

 Lead successful large global teams through complex program and project tasks, including project planning,
financial management, and staffing, communication, and scope management.
 Spearheaded efforts related to planning, execution, and delivery of all projects on time, in budget, and
within scope according to business priorities.
 Manage internal and external resources while facilitating and negotiating with vendors, approving vendor
deliverables.

Merck, West Point, PA

Implemented agile Methodology on entire organization and Manage the delivery of strategic launches including
defining scope and expected deliverables. Align stakeholders and influence decision processes, organize and drive
cross-functional teams, determine success metrics, and track against milestones. Also, work with 8-chapters owner
and understand them point and build new QMS system design and tool guide to technical team. Monitor and mitigate
risks, drive program prioritization, and balance business needs versus constraints.
SENIOR IT PROJECT MANAGER / Scrum Master (March 2018 to March 2019)
Communicate the status of all work streams across projects and programs, highlighting issues or conflicts
between teams to stakeholders and management. Ensure all project team members have the tools and training
necessary to perform effectively.
 Manage the Project the New QMS System help the team and guide them with proper planning.
 Worked with customers and product manager to prioritize and validate requirements.
 Completed plans for long term goals using Microsoft Project. Coordinated the work efforts of 25 persons
team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles
encountered by team members.
 Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points)
for backlog items
 Lead the entire system and Manage System implementation with new system call VEEVA Migrate all
documents and customize system from MIDAS to VEEVA.
 Lead successful large global teams through complex program and project tasks, including project planning,
financial management, and staffing, communication, and scope management.
 Spearheaded efforts related to planning, execution, and delivery of all projects on time, in budget, and
within scope according to business priorities.
 Manage internal and external resources while facilitating and negotiating with vendors, approving vendor
deliverables.

Solvay, Princeton, NJ
Manage the delivery of strategic launches including defining scope and expected deliverables. Align stakeholders
and influence decision processes, organize and drive cross-functional teams, determine success metrics, and track
against milestones. Monitor and mitigate risks, drive program prioritization, and balance business needs versus
constraints.
SENIOR IT PROJECT MANAGER/ Scrum Master (November 2017 to June 2018)
Communicate the status of all workstreams across projects and programs, highlighting issues or conflicts between
teams to stakeholders and management. Ensure all project team members have the tools and training necessary to
perform effectively.
 Direct a $5M project and a 35-people team, saving revenue by 15%.

continued…
Tapan Patel Page 3

 Lead successful large global teams through complex program and project tasks, including project planning,
financial management, and staffing, communication, and scope management.
 Provides instructions make migration plan to transfer document Visual Scope and AODocs tool.
 Migration data from SQL Server to Cloud base on file contents, business relevance and usage patterns many
unstructured documents migrate to structured migration.
 Advised the customer on which metrics would be beneficial to gauge performance across the company
 Spearheaded efforts related to planning, execution, and delivery of all projects on time, in budget, and
within scope according to business priorities.
 Manage internal and external resources while facilitating and negotiating with vendors, approving vendor
deliverables.

Corporate Call Center, Bluebell, PA

Developed strong relationships to facilitate effective collaboration, information gathering and strategic decision
making. Oversaw infrastructure and development projects to completion. Collaborated directly with IT Project
teams, coordinating their efforts to develop and complete projects.
SENIOR PROJECT MANAGER / Scrum Master (Feb 2012 to November 2017)
Performed project completion and team management, defining and driving project deliverables and facilitating
project team meetings. Managed release deliverables from inception through operationalization. Worked with
inventive health clients, including Catalent pharma, Pfizer, J&J, Humana, Highmark, AmeriHealth, and
Independence Blue Cross. Participated as analytical R&D representative on cross-functional project teams with
representatives from other departments including API sourcing, formulation development, regulatory, process
development and project management to accomplish business objectives. Possessed domain knowledge on drug
safety systems, focusing on implementing various software solutions like Visual Scope and Contract Tech, Argus
at various pharmaceutical companies to cater to the drug development life cycle.
 Directed a team of 10 consultants tasked with raising customer service rates post go-live to 98% and
reduced raw material and packaging inventories $60M by fiscal year end 2013.
 Led IT infrastructure projects across US venues within time, budget, and specification constraints through
competency in coordinating all project aspects involving multiple IT disciplines.
 Established successful relationships with Vendors to negotiate contract, resulting in decreased company
costs.
 Monitored the scope change process and issue identification and resolution with all stakeholders while
providing service as the interface between IT projects and business units.

Princeton University, Princeton, NJ

Conceived, developed, and delivered techniques, practices, procedures, and policies that best protect company
interests. Facilitated process improvement initiatives and administer service management processes. Advised and
defined recommendations that support business goals, in collaboration with senior management.
IT PROJECT MANAGER/ Agile Coaching (Feb 2011 to Feb 2012)
Developed, established, implemented, and enforced vendor guidelines, obligations, and service level agreements
to the organization. Ensured new software integration into company systems met functional requirements, system
compliance, and interface specifications in accordance with licensing agreements.
 Managed project in E commerce site to provide students with a simpler method to purchase books and tools,
resulting in certificate recognition from manager.
 Encrypted devices 100% and configured areas of accounts payable that were previously not configured in
phase 1 project.
Tapan Patel Page 4

Teleplan, Wilmington, DE
Drove and documented continuous process improvement while maintaining and demonstrating a solid understanding
of functional and technical deliverables with the ability to communicate their relationships and dependencies.
Managed, supervised, and implemented financial solutions for clients.
PROJECT MANAGEMENT (Feb 2010 to Feb 2011)
Led the project from conceptualization through implementation, managing and supervising direct reports as well
as internal cross-functional project teams to deliver solution offerings that exceed customer expectations.
 Oversaw and directed projects throughout CPS IT infrastructure while managing IT projects with a $15M
annual budget supporting multiple high profile and complex projects.
 Liaised between diverse internal and external business partners to oversee data integrity, as well as the
design, planning, and seamless implementation of enterprise-wide system solutions.
 Managed and directed the successful installation of more than 10,000 wireless access points, 40,000
switches/routers and more than 30,000 wireless desktop computers.
 Monitored between 20 to 25 projects simultaneously while spearheading full life cycle of projects from
inception through completion.

IT Resources, Voorhees, NJ
Participated in the development, review, and creation of documentation used to support associated systems.
Designed and coded basic-level systems, programs, and interfaces, using the appropriate structured programming
techniques and programming languages.
.NET PROGRAMMER (Jan 2008 to Jan 2009)
Developed and maintained databases, creating logic, system, and program flows. Wrote and executed unit test
plans. Tracked and resolved any processing issues. Created ad-hoc reports for internal and external customers.
Researched, responded to, and finalized requests for research received from customers.
 Accomplished web site for Retailer Company including Macy's, JCPenney, and Bed and Bath and
introduced them to new .net.3.5 coding while transferring everything from vb.net to .net 3.5.

Pharmaceutical Research Solution, Newtown, PA

Designed and developed web-based software solutions with .NET 3.0 Frame Work, WMI, XML, JavaScript, C# and
C++. Created multiple web sites with PHP, HTML, XML, and ASP.NET. Developed client-side software for the
drugs companies in .NET and C# for commercial base and reporting services. Established new report system for
pharma company and them client. Achieved new software life cycle for Pharma Company and introduce and teach
them.
SENIOR .NET Application Manager (Jan 2006 to Dec 2008)

ADDITIONAL EXPERIENCE
Express Scripts (2003 to 2006) .Net Programmer & Network Analyst
U.S. MARINE (1999 to 2003) Traffic Management & Computer Networking Specialist

Education & Credentials

California State University, Los Angeles, CA
BACHELOR OF SCIENCE IN COMPUTER SCIENCE

continued…
Tapan Patel Page 5

Professional Development: Project Management Professional (PMP), Project Management Institute (PMI)

Technical Proficiencies: Windows, Linux (Red Hat, Ubuntu), AS/400, Mac OS, servers, routers, LAN, wireless
LAN, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Access, Crystal Reports,
SAP, BASS Marine, EDMS/Documentum, Visual Basic You may replace these with relevant technical
proficiencies.

Affiliations: Experience in Scrum Master and PMP

Military U.S. MARINE, Traffic Management & Computer Networking Specialist, Served in the United States Marine
Corps (USMC). (Good conduct Medal, Navy War Medal)

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and
tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change
effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending
on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown
structures.