SB Issue1 2020

global spa and wellness www.spabusiness.
com 2020 1
INTRODUCING THE
NEW FGSHIP PEDICURE SPA
MAESTRO OPUS™
http://www.spabusiness.com
DESIGNED FOR THOSE WHO WANT ONLY THE BEST,
the stylish Maestro Opus marries the finest US craftsmanship and
hand finished upholstery with the latest in pedicure technology.
The sleek modern design of the built to order Maestro Opus has
retained the iconic chair shape and minimalist base of its
predecessor, while adding a striking LED-lit frosted soak bowl,
motorized independent footrests, along with upgraded plumbing
and electronics.
Packed with convenient features LED-lit glass bowl Electronic, independent molded footrests
mycontinuumpedicure.com info@continuumpedicure.com +1 262-754-4900
global spa and wellness www.spabusiness.com 2020 1
UN Sustainable
Development Goals
What are they
and how do they
apply to spas?
Alejandro
Bataller
Rolling out
Sha Wellness across
major world regions
Spa Foresight™
Climate emergency,
gen alpha and
brain optimisation
CONFERENCE REPORTS
O G3T’s hot spring summits – China & Japan

O SWIC’s Russian spa congress – Azerbaijan
MIA KYRICOS Paving a worldwide path for wellness at Hyatt
(re)join
NATURAL BEAUTY
In its own laboratory in the Brittany region of France, PHYTOMER

discovers and cultivates the purest and most powerful natural
ingredients inventing the future of skin care.
Focused on a green and sustainable approach, PHYTOMER’s scientists

develop safe and high-quality products that have a remarkable impact
on skin.
REJUVENATING MANUAL TREATMENTS
(re)connect
WITH A VIBRANT SPA MENU
Thanks to unique professional expertise, PHYTOMER has created a

complete collection of high-performance face and body treatments, including
a new hydrating facial with organic algae: HYDRA ORIGINAL.
Intimately linked to wellness, PHYTOMER’s exclusive manual protocols are

performed by the most elite skin specialists around the world.
MULTIPLE-AWARDED RETAIL PR
(re)commended
BY TOP PROFESSIONALS
More than 10,000 spas and hundreds of 5-star hotels

have already chosen PHYTOMER to support them
and infuse their spa menu with extra care and signature
treatments.
EXCITING BESPOKE SPA MENU
PHYTOMER is a daily partner for businesses,

not only providing the most powerful skin care,
but also bespoke services and digital support for maximum
profitability: reliable logistics, impactful promotions,
active communication and online training.
ODUCTS
PHYTOMER, FROM THE SEA TO THE SKIN
+33 223 183 131 | TRISTAN LAGARDE, DIRECTOR OF SALES: T.LAGARDE@PHYTOMER.COM

WWW.PHYTOMERPRO.COM
from the sea to the skin
EDITOR’S LETTER
Time to shine
As spas reach peak revenues, now’s the time for our industry
to act as a catalyst in working out how we measure the
impact of an experience and the ‘return on wellness’
I
t’s positive and encouraging to see a number
UFABIZPHOTO/SHUTTERSTOCK
of studies reporting strong performance
indicators in hotel spas recently, with
some types posting record revenues.
The latest research from hotel advisory firm
CBRE shows that spa is now one of the top performing
departments in US hotels (see p32). Its 2019 Trends
in the Hotel Spa Industry found that while total hotel
revenue in its sample of 159 hotels increased by 3.8
per cent, spa departments grew by 4.8 per cent. The
greatest rise occurred in hotels with less than 200
rooms which had a revenue jump of 13.3 per cent.
At the same time, HVS consulting has revealed that Spa is now one of the top performing departments in hotels
in the US, on average, “spa and wellness departments
run profitably and can contribute significantly to
a hotel’s bottom line”. In its second annual 2019 Hotel chains are grappling with
HVS Performance Report: Spa Department, it found putting a value on wellness and
that treatment rooms in luxury hotels generate
US$257k in revenue a year – more than double the
what it brings to the bottom line.
average for upper-upscale hotels (see p28). Spas make the perfect testbed
Both of these reports follow the 20th edition of
ISPA’s US Spa Industry Study which shows that grappling with putting a value on what wellness adds to the
facilities across the US generate US$18.3bn in bottom line. What is an individual’s wellness level before
revenue and that all key financial indicators in spas and after a stay/experience and how does this impact on
have risen steadily over the last nine years. customer loyalty, for example, or other spending patterns?
After years of having to justify their viability, now is No one has cracked the code for this yet and spas
the time for spas to shine. And their position can be – a linchpin of wellbeing in hotels – are the perfect
further elevated by proving their worth when it comes testbed for first defining and then measuring the
to a new, as yet unmeasured, KPI – ‘return on wellness’. return on wellness for the wider hotel business.
With the booming trend of wellness extending beyond
spas into all hotel departments, global corporations are Katie Barnes, editor @SpaBusinessKB
Contact Spa Business: +44 (0)1462 431385 theteam@spabusiness.com

spabusiness.com @spabusinessmag Facebook.com/spabusiness
spabusiness.com issue 1 2020 7
CONTENTS spa business ISSUE 1 2020
spa business global spa and wellness spabusiness.com
Mia Kyricos, global head of wellbeing, Hyatt p38
Sha’s Alejandro Bataller p14

Spa programming, treatments and concepts p34
G3T China & Japan p62
7|Editor’s letter 28|News 44|Everyone’s talking about:

Katie Barnes shares her thoughts Spa news from around the world UN Sustainable Development Goals
What are Sustainable Development
13|Letters 32|News report: Goals and how do they apply to spas?
There’s a movement away from CBRE’s US hotel spa research Kath Hudson asks the industry
minimalist spas, says Beverley Bayes Hotel spa revenues rise by 4.8 per cent
52|Trends: Spa Foresight™
14|Spa people 34|On the menu Climate emergency, gen alpha and
Alejandro Bataller on the international Fake funerals for enlightenment, brain optimisation are among Spa
rollout of Sha; Matt Sykes proposes spinal alignment and HRT for men Business’ latest trend predictions
a bathing trail in Australia feature in our programming pages
62|Event report:
22|New openings 38|Interview: Mia Kyricos Global Thermal Think Tank, China
Arctic Bath, Sweden’s floating hotel Hyatt’s head of wellbeing talks to Hot spring owners and stakeholders
and spa, launches; Kim Jong Un opens Katie Barnes about global strategies gather in China and Japan to hear the
North Korean hot springs spa resort and exclusive partnerships latest sector news. Lisa Starr reports
8 spabusiness.com issue 1 2020
Standout sauna design and innovation p84
Lefay Dolomiti, Italy p74

Spa Foresight: gen alpha p52
68|First person: 84|Design: Heat of the moment

Molitor Spa by Clarins From giant golden eggs and
Magali Robathan dips into the converted ski lifts to rustic, hand-
historic Parisian lido and its crafted huts, we showcase the latest
eye-catching art deco spa in sauna design and innovations
74|New opening: Alpine energy 96|Software: Hyper personalisation

Jane Kitchen visits Lefay Dolomiti, the How is spa software helping operators
second destination for the Italian group to deliver ultra personalised services?
that has spa and wellness at its core
101|Product innovation
80|Event report: Spa & Wellness Product and equipment launches
International Congress, Azerbaijan
What are the spa trends and issues 110|Finishing touch
in Russian speaking countries? Lisa Thinking of sadness as a person can
Molitor Spa, Paris p68
Starr attends SWIC to find out reduce its effects, says a new study
THE SPA BUSINESS TEAM
For email, use contact’s fullname@spabusiness.com
global spa and wellness www.spabusiness.com 2020 1
UN Sustainable
Development Goals
What are they
and how do they
apply to spas?
Alejandro
Bataller
Rolling out
Sha Wellness across
major world regions
Spa Foresight™
Climate emergency,
gen alpha and
brain optimisation
CONFERENCE REPORTS
O G3T’s hot spring summits – China & Japan

O SWIC’s Russian spa congress – Azerbaijan
Editorial director Editor Publisher

MIA KYRICOS Paving a worldwide path for wellness at Hyatt
Liz Terry Katie Barnes Astrid Ros
+44 (0)1462 431385 +44 (0)1462 471925 +44 (0)1462 471911
SIGN UP ONLINE
To receive a free digital
subscription to Spa Business
www.spabusiness.com/green
READER SERVICES
SUBSCRIPTIONS
Subscription line +44 (0)1462 431385 Contributing editor Assistant product editor Journalist
Jane Kitchen Lauren Heath-Jones Megan Whitby
CIRCULATION +44 (0)1462 431385 +44 (0)1462 471927 +44 (0)1462 471906
Michael Emmerson +44 (0)1462 471932
EDITORIAL TEAM
EDITORIAL DIRECTOR
CONTRIBUTORS
Liz Terry +44 (0)1462 431385
EDITOR
Katie Barnes +44 (0)1462 471925 OKath Hudson
Kath Hudson frequently writes for Spa Business and
CONTRIBUTING EDITOR
other Leisure Media titles and has written widely on
Jane Kitchen +44 (0)1462 471929 health and travel for consumer publications.
ASSISTANT PRODUCT EDITOR Email: kathhudson@leisuremedia.com
Lauren Heath-Jones +44 (0)1462 471927
NEWSDESK
OKate Parker
Lauren Heath-Jones +44 (0)1462 471927 Kate Parker has been a journalist for 20 years and covers
Stu Roberts +44 (0)1462 471902 topics in the engineering and technology sector. She’s a regular
Tom Walker +44 (0)1462 471916 contributor to Spa Business and Health Club Management.
Megan Whitby +44 (0)1462 471906 Email: kateparker@leisuremedia.com
ADVERTISING TEAM
PUBLISHER/ADVERTISING SALES OMagali Robathan

Astrid Ros +44 (0)1462 471911 Magali Robathan is the editor of CLADmag, a
publication which celebrates the amazing work done
ADVERTISING SALES
by designers and architects across leisure, wellness,
Julie Badrick +44 (0)1462 471919
sport and culture. She previously edited Leisure
Jan Williams +44 (0)1462 471909
Management, a magazine for leisure professionals.
Email: magali@cladglobal.com
Spa Business is published four a year by The Leisure Media Co Ltd, Portmill House, Portmill
Lane, Hitchin, Herts SG5 1DJ, UK. The views expressed in this publication are those of the
author and do not necessarily represent those of the publisher The Leisure Media Co Ltd. All
rights reserved. No part of this publication may be reproduced, stored in a retrieval system OLisa Starr
or transmitted in any form or by means, electronic, mechanical, photocopying, recorded or Business consultant, trainer and educator, Lisa Starr has
otherwise, without the prior permission of the copyright holder, Cybertrek Ltd. Printed by
The Manson Group Limited. Distributed by Royal Mail Group Ltd and Whistl Ltd in the UK and been helping spas maximise their performance for 30 years.
Total Mail Ltd globally. ©Cybertrek Ltd 2020 ISSN 1479/912X. To subscribe to Spa Business
log on to www.leisuresubs.com or email: subs@leisuremedia.com or call +44 1462 471930.
She hosts spa management courses around the world.
Annual subscription rates are UK £48, Europe £65, rest of world £94, students (UK) £25. Email: lstarr@wynnebusiness.com
SPATEC 20
Europe
13-16 May 2020 | Anantara Vilamoura Algarve Resort | Algarve, Portugal
The journey to wellness begins with SPATEC Europe

The one-to-one networking event of choice for spa operators and suppliers
At SPATEC Europe, our well-balanced three day networking programme allows

you to connect with key decision makers from the spa industry through a
series of pre-scheduled one-to-one appointments, as well as during our less formal
networking activities – and in luxurious 5 star surroundings too!
Sign up
to join us
today!
For more information contact

Stephen Pace-Bonello, Event Director
spacebonello@questex.com
Tel +356 9945 8305
www.spateceu.com
@SPATECEvents @SPATEC Events
Letters 1 2020
Letters
Do you have a strong opinion, or disagree with somebody else’s point of view on
topics related to the spa industry? If so, Spa Business would love to hear from you.
Email your letters, thoughts and suggestions to theteam@spabusiness.com
A movement away from minimalist spas

Beverley Bayes, creative director, Sparcstudio
H
aving worked on some
of the top UK spas for
the last decade, we’re
witnessing a shift in
design – away from formal and
minimalist settings towards
those with ‘heart and soul’.
The choice of finishes is
moving away from plush and
bling, for example, towards
There’s a sway towards handmade, locally-sourced materials, artwork and furniture in spas like South Lodge
natural raw materials that
recreate the kind of barefoot
luxury found in island resorts. handmade, locally-sourced Moroccan tadelakt. Concealed We also expect to see natural
Think honed Forest Green materials, artwork and furniture. lighting will progressively swimming pools featuring
marble rather than highly Rendered walls will give replace spot and down lighting freshwater and filtered by plants
polished Calacatta marble, end spas a new-found freedom for to give a softer, more integrated become an essential element
grain timbers, green slate and creating organic shapes using look and full spectrum bulbs for eco-conscious operators.
terracotta tiles in interesting modern stone and polished means intensity can subtly New luxury is about nurture,
formats. There will also be a plaster which, for instance, change throughout the day in care, comfort, relaxation and
sway towards incorporating mimic the smoothness of accordance to circadian rhythms. connecting with nature.
Lithuania to become most well-known European spa destination

Eglé Ruksenaite, owner & founder, The E77 Company
T
he history of health However, while many spas in the next two years alone,
prevention and medical were once owned and operated another 13 spa hotels and
spa towns, using local by the state, an economic crisis wellness destinations are
therapeutic mineral in the 1990s meant existing planned in the country. We’re
water and mud, dates back infrastructure was acquired consulting on more than half
over 200 years in Lithuania. by private companies. And of these and, according to our
calculations, total investments
should amount to €90.5m many are adapting services to
(US$100.7m, £77.4m). meet the needs of a younger
Today, people are visiting generation and families.
spa towns such as Birstonas, With modernisation
Druskininkai, Anyksciai Lithuania is opening up its
and Palanga not just for little known traditions to the
rehabilitation, but also for health world and in the next decade
prevention and relaxation. Spas it will become one of the most
are treating contemporary well-known European spa
ailments such as chronic destinations with one of the
The sleep hotel is just one of 13 wellness projects in Lithuania
fatigue and insomnia and best-developed markets.
spa people
by Megan Whitby
We feel we’ve reached our

maximum potential at Sha
Spain, so we wanted to make
our offering more accessible
to a global market
Alejandro Bataller
vice president, Sha Wellness Clinic
S
panish destination spa natural therapies and macrobiotics.
Sha Wellness Clinic Vice president Alejandro Bataller
has cited ambitions to tells Spa Business: “We feel
have a facility in every we’ve reached our maximum
major world region in the next potential at Sha Spain, so we
10 years, following its recent wanted to make our offering more
announcement of expansion accessible to a global market.”
into Mexico and the UAE. Sha explored multiple potential
Based in picturesque mountains international locations, assessing
near Alicante, the resort has 93 climate, environment and access
suites, 11 private residences and to clinical resources. In-depth
6,000sq m of spa and wellness analysis showed Mexico and
facilities which were opened 11 the UAE were best-suited to
years ago by the Bataller family. the needs of the business and
It's known for the Sha Method, a these locations are now on
The flagship site in Spain
holistic approach that provides a track to open by 2021 and 2023,
welcomes 6,000 guests a
mix of cutting-edge preventive, respectively, with Sha developing
year and is at full capacity
genetic and anti-ageing medicine and managing both properties.
– from telomere testing to male Sha Mexico will be based in
hormone therapy – alongside the north of the Riviera Maya in
Sha Mexico is on track to
open by 2021 in Cancun
Cancun and include 100 suites and The offering at Sha Mexico Recently we’ve offering to each market and its
a number of private residences. and Sha Emirates will remain the seen an increase individual needs,” says Bataller.
Meanwhile, Sha Emirates will same in terms of the traditional Sha’s flagship clinic in Spain
be located in the new AlJurf Sha Method and types of health
in solo travellers welcomes approximately 6,000
coastal development in Abu programmes. However, the brand – those who chase guests a year and remains at full
Dhabi and include 120 suites anticipates each site will attract a transformative capacity. When the company
and close to 300 residences. It's guests with specific needs. rather than launched in late 2008, only 30
being created in partnership Sha foresees that guests staying per cent of guests were men,
with local place-maker IMKAN at the Mexico clinic will seek a
a pampering but today it accommodates
with an investment of AED600m retreat-focused approach, with experience nearly equal numbers of
(US$163.4m, €146.8m, £124.5m). anti-stress or holistic treatments male and female guests.
“Over the years we’ve received and therapies and that Sha Bataller says: “A typical Sha
countless proposals to open in Emirates guests are likely to guest is someone who seeks to
different countries and have focus on revitalising medical spend their free-time evolving,
always been very cautious in treatments, such as ozone learning from themselves
that we’ll only expand when therapy, and also non-invasive and constantly striving to
we consider we can maintain aesthetic medical treatments. improve their health.
the concept and standards of “Our aim is to always offer “Recently we’ve seen an increase
excellence that characterise us. the most outstanding therapies, in solo travellers – those who
We feel this moment has arrived.” but it’s important we tailor our chase a transformative rather
than a pampering experience. In
fact, the majority of guests who
come to the clinic, come alone.”
Up to US$163m is being In 2018, Sha celebrated its 10
invested in the third year anniversary and Bataller
property in the UAE upholds that the offering remains
a unique concept that’s capable
of transforming people’s lives.
He says: “Sha is a life-changing
experience. It’s a place where
you come to reset yourself
while acquiring the knowledge
and the tools to take hold of
your health and enjoy optimal
health and wellbeing at any
stage of your life.” O
SPA PEOPLE by Megan Whitby
Victoria has a plethora of geothermal

springs and this creates a unique
selling point globally for our state
Matt Sykes tourism development consultant, Australia
M
att Sykes, former Trail as well as hiking, Peninsula Hot Springs is also
experience manager rail and bike routes. developing a hot springs
at Australia’s Sykes produced the wellness hotel and
Peninsula Hot blueprint after he won bathing marina.
Springs, has proposed a blueprint a 2018 fellowship at Along the way, people
for a hot springs bathing cycle the Victoria Tourism have the opportunity to
around the emerging sector Industry Council. experience the Twelve
in the state of Victoria. For research, Apostles Hot Springs
He recently presented the he visited global near Port Campbell,
route to the spa industry for the thermal destinations, opening January 2022;
first time at the Global Thermal looking at industry Peninsula Hot Springs on
Think Tank summit in China benchmarks and the Mornington Peninsula;
(see p62) and the California Hot experiencing a variety the Phillip Island Hot Springs
Springs Convention in the USA. of international bathing and Saltwater Baths, which
The 900km Great Victorian methods. He started in southern are under construction and the
Bathing Trail would run along and central Australia, he then The bathing trail Nunduk Hot Springs Resort in
Australia’s southern coast taking travelled to Tasmania and then Seacombe, East Gippsland which
will connect around
in a wide variety of bathing further afield to China and Japan. is scheduled to open in 2021.
destinations such as hot springs He also explored Europe, visiting 50 businesses Sykes argues the initiative
and sea baths, river baths and Iceland, Finland and Norway, and will kickstart community and
beaches, mineral springs, forest then Denmark, Sweden and the UK. economic regeneration and
baths and salt, ice and lake baths. The trail would begin at the is an opportunity to create a
In total, Sykes says it would Deep Blue Hotel and Hot Spring nature-based economy that is
connect around 50 locations, in Warrnambool and trace the supportive of the local ecology.
business and initiatives. coastline to the state’s eastern “Victoria has a plethora of
The proposed route will also link border Metung on the Gippsland geothermal springs,” he says,
with Victoria’s Aboriginal Cultural Lakes in East Gippsland, where “this creates a unique selling
point globally for our state and
positions Victoria prominently
among destinations around the
world that are focusing on this
lucrative and growing sector.
“By 2030 we could create a
signature wellness experience that’s
nature-based, wellness-focused and
defined by a common regenerative
development philosophy.”
Sykes is now exploring the
potential for other bathing trails in
the Australian states of Queensland
and New South Wales. O
Nunduk Hot Springs,
due to open in 2021, is
O To see the proposed Great
included in the cycle
Victorian Bathing Trail in detail
visit spabusiness.com/bathingtrail
SPA PEOPLE by Kath Hudson
When you bring people to the sea

you can see their shoulders drop
and they breathe more deeply
Lizzi Larbalestier founder, Going Coastal
W
ater is medicine. to relax, bringing in peripheral like to use words like flow, ripple
We are more vision and a soft fascination effect and buoyancy in my work.”
liquid than solid which expands thought.” In addition, they could simply
and it’s even Although there’s now abundant offer more experiences and
possible that one of the reasons scientific research to show how packages by bodies of water,
we evolved onto two legs was effective bodies of water are for employ blue health coaches or put
to make it easier to find water mental wellness, Larbalestier therapists through the coaching
sources,” says Lizzi Larbalestier argues the medicinal effects of course she’s just about to launch.
who’s built her business around water are still underutilised and “Although I wouldn’t always
the therapeutic benefits of water. undervalued – even in resort advocate initiating a conversation,
Larbalestier specialises in Blue and destination spas which it would be great to train
Health Coaching, offering business have their origins in salus per therapists to be able to respond
and lifestyle coaching by the aquum (health through water). appropriately if people do
sea and based on the idea that a She advocates stripping out volunteer information,” she says.
connection with water promotes chlorine and using salt water “Massage is all about moving
mental, physical, spiritual, for pools, as well as looking liquid – lymphatic fluid – around
PHOTO: ©OLIVER HARRIS PHOTOGRAPHY

psychological and social health. at the whole system of water the body and putting people into
“Lots of people suffer from use and designing in ways to flow state, so language tools could
fatigue and information overload. capture and recycle grey water. support the process of letting go.”
When you bring people to the sea “Water should be part of the Overall, Larbalestier argues that
you can see their shoulders drop décor: it’s restorative and the light spa operators need to be mindful
and they breathe more deeply,” reflects well off it,” she says. “But of water ecosystems too and the
she says. “The space lends itself also look for other ways to bring impact of not just microbeads
to deep conversations and a in water content – artwork, music and plastics but fats and oils
big horizon allows their eyes and even the language used. I which go down the drain. O
Spas could use water

in so many more ways
says Larbalestier
YOUR BEAUTY SPA
VISITUS
1-1 +6/&
Pad./Hall 30
F36-G35 nuvolaexperience.it
SPA PEOPLE by Megan Whitby
A wipe to clean the

whole body is the
most popular product
Combat ready: our skincare

line meets the needs of
troops stationed in the
harshest environments
Benjamin Bernet & Justin Guilbert
co-founders, Bravo Sierra Benjamin Bernet (left) and Justin Guilbert (right)
T
he US military has made without parabens, phthalates, Bernet tells Spa Business:
helped develop SLS/SLES or phenoxyethanol. “These are men and women being
a skincare line to The price point is between US$5 the best version of themselves
meet the needs of (€4, £4) and US$14 (€13, £11). through their service to the country
military troops stationed in The most popular item is the 100 and we were inspired to take
the harshest environments. per cent biodegradable cloth wipe that unifying ethos and launch a
Founded in 2018, US-based Bravo made with antibacterial agents company that develops products
Sierra worked with 1,000 people on that can clean an entire body. which reflect that message.”
active-duty, who engaged in field- Co-founded by Benjamin Bernet Guilbert adds: “We believe that
testing and provided feedback. and Justin Guilbert, Bravo Sierra if our products are good enough
The products were first made takes its name from the NATO for the men and women who go
available to military patrons via phonetic alphabet and alludes through extreme conditions to
Air Force, Army, Marine Corps to cutting through the BS. serve our country, then we’re
and Navy Exchanges worldwide Bernet previously worked for confident they’ll outperform
but are now on sale to the general L’Oréal and Glossier and was They’ll outperform the expectations of high
public at very affordable prices. also head of global marketing for performance-seeking civilians.”
The eight items include products Kiehl’s men’s care, while Guilbert
the expectations of The duo contribute 5 per
for the body, hair, and face, all of is a former marketing executive high performance- cent of company revenue to the
which are vegan, cruelty-free and from Garnier and Maybelline. seeking civilians Morale, Welfare and Recreation
network, which offers a range of
community support programmes
to US service members,
veterans, and their families.
Bravo Sierra found business
support in a group of investment
partners delivering a US$6.75m
seed round of funding in early
2019, led by Global Founders
Capital, with participation from
Canaan Partners, Mousse Partners,
BoxGroup, Redo Ventures
and Grace Beauty Capital.
The brand has announced
The range, tested by
plans to enter the nutrition space,
soldiers, is now sold to the
expand the product range and
public at affordable prices
launch partnerships in 2020. O
NEW OPENING
Bathe under the midnight

sun in Sweden’s new
floating hotel and spa
The main circular

building has a design
inspired by a log jam
22
The hotel is frozen in place in
the winter and will float on
the Lule River in the summer
A
rchitects Bertil Harström and Johan Krauppi
have created a free-floating hotel on one
of Sweden’s longest rivers, with the micro-
destination featuring a spa among its offerings.
Owned and conceptualised by the architectural
duo, the circular Arctic Bath Hotel and Spa will float
on the Lule River during the summer months, with
the structure frozen in place through the winter.
The main circular building has a design inspired by a
log jam and features six rooms, another 12 are elevated on
poles onshore. There’s also a spa, restaurant and lounge.
The bijou spa has just one treatment room
offering treatments by Kerstin Florian and its sister
brand ANDA, which is both organic and vegan.
Additional facilities include an outdoor cold
bath – a circular pool at the building’s centre – as
well as saunas, a steam sauna and thermal baths.
The outdoor cold bath will be available all year,
as during the winter the pool will be kept free from
ice. During summer, the midnight sun will allow
guests to swim outside both day and night.
Guests will also be offered a range of activities
such as moose calling, bear watching, northern There’s one treatment room,
lights photography, dog sledging, nature walks, two saunas and an open air
snowshoe hiking, cross-country skiing and yoga. plunge pool at the centre
NEW OPENING
Iconic Raffles
Singapore reopens with
spa and gem treatments
T
he new spa at Singapore’s landmark Lindsay Madden-Nadeau
Raffles Hotel has partnered with British implemented the original
product house ISUN, which specialises design of the spa
in gemstone-infused products, and Japanese
skincare brand Mikimoto, the sister company
to the famous cultured pearl business.
The iconic hotel recently completed a
two-year multi-million dollar restoration, with
design by Alexandra Champalimaud, during
which accommodation was increased to 115 suites.
The spa is accessible to both hotel guests and the
general public and the original design was implemented
by Lindsay Madden-Nadeau, director of wellbeing for
Accor’s Fairmont, Raffles and MGallery brands.
It’s located in the Raffles Arcade and home to five single
treatment rooms, one couple’s room and one suite.
The spa overhaul is part of a The four-person suite has been named The Gem to
mutli-million dollar restoration accentuate the partnerships and has its own separate
of the famous hotel treatment rooms and facilities with linen supplied by RKF.
Siti Mohd, Raffles spa manager says: “Gemstones have
properties that facilitate relaxation and healing which
ultimately enhances the treatment received by guests.
Gemstone-infused massage oils are unrivalled in their abilities
to enhance deep relaxation, mental strength and stability.
“We’re focusing on B2B offers such as opening up
the spa for company events,” says Mohd, “As The Gem
suite and the entire spa are available to be rented.
“We want to make our spa a social, relaxing and
interactive space with a good balance between
communal and private experiences.”
Other facilities also include an aromatic steamroom,
ice fountain, sauna, a pool similar to an onsen and
separate relaxation lounge areas for men and women.
The large-scale hot spring, spa
and sports resort is the second
of its kind created by the state
Kim Jong Un opens

North Korean mountain spa
N
orth Korea’s supreme leader, Kim Jong Un, has
opened a large-scale hot spring and spa resort
– called Yangdok County Hot Spring Cultural
Recreation Center – in a bid to drive tourism into the country.
The resort is home to indoor and outdoor hot-spring
bathing, and multi-functional sports and cultural
facilities. It also offers skiing and horse-riding.
Kim says: “It’s a very happy event to provide the new
ALEXANDER KHITROV/SHUTTERSTOCK
hot spring culture to the people, but it’s also pleasing

to find that soldiers of the People’s Army created such
civilisation with their own hands. It’s absolutely perfect.”
The Yangdok centre is the second mountain spa resort
unveiled by Kim, the first is located in Samjiyon and was
hailed by Kim as the “epitome of modern civilisation”.
The state is also developing a coastal resort in Wonsan.
These projects come as a result of the economy being
North Korea’s supreme leader
constricted by UN sanctions following tensions with
Kim Jong Un describes the
foreign governments relating to North Korea’s nuclear
resort as “absolutely perfect”
weapons policy and human rights breaches. This has led
the government to focus on inbound tourism opportunities
appealing to its Chinese and South Korean neighbours.
DEFINING SPA.
SINCE 1928.
Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA
Chalet Anna Maria, Photographer Alex Kaiser, Austria
As a global manufacturer of premium saunas
and spa solutions, we know what it takes to
become a talking point: out standing comfort
and uncompromising quality. To bring each
customer’s unique vision to life we select only
the finest materials and craft them with passion
and painstaking care. Let us inspire you and
help you offer your guests a one-of-a-kind
spa experience.
Find out more at www.klafs.com
KOKON Corporate Campus, Liechtenstein

Eden Roc, Switzerland
The spa garden includes
relaxation pods, hot
tubs, a pool and sauna
Carden Park
welcomes new
14-room spa with
Bollinger garden bar
Carden Park Hotel in Cheshire, UK, has
launched a new spa following a £10m
(US$13m, €12m) construction project.
The Spa at Carden spans 4,500sq m
and was created by consultant Nicki
Kurran, who worked alongside Barr
& Wray Interior Design, Pave Always
Building Contractors and HB Architects. Kurran tells Spa Business: Set within the hotel’s 1,000-
“It’s been an absolute pleasure acre grounds, the spa has been
working with the spa team at developed to provide guests
Carden Park over the past two with a wellness reset using
years, we’ve created a truly We’ve created nature, and features a large
exclusive experience for our a truly exclusive spa garden, which is also home
guests with some magnificent experience for to an all-weather Bollinger
show-stopping touchpoints.” our guests champagne bar. The gardens
The destination spa has Nicki Kurran include five heated relaxation
14 treatment rooms, three pods, fire pits and a garden
themed relaxation rooms, two indoor sauna, three outdoor hot tubs and a vitality
saunas and an ice fountain. Spa guests pool, and is planted with fresh herbs
A garden sauna looks out on the grounds can also visit experience showers, a that are incorporated into treatments.
salt steamroom and a tepidarium. More: http://lei.sr/g6J6u_B
Luxury hotel treatment

Jeff Kuster named rooms generate more
CEO of Canyon Ranch than double the spa
US destination spa Canyon Ranch has
revenue, HVS report finds
appointed Jeff Kuster as CEO. Kuster Data from consultancy
brings more than 30 years’ of global firm HVS shows luxury
experience to his new position, including hotels have larger spas
time with the Peace Corps in West on average than those
Africa and Doctors Without Borders in the upper-upscale
in Romania. He has category, and that ‘spa
also held leadership Canyon revenue per occupied Mia Mackman
positions at McKinsey & Ranch has a Jeff Kuster hotel room’ can significantly
Company and executive history of forging differ between the two product types,
roles with fashion and deep connections averaging US$18 for upper-upscale versus
lifestyle brands based in with those who Ranch owner and chair. “His US$40 for luxury hotels.
Europe. Prior to joining engage with it background, coupled with our The data is from HVS’s annual report,
Canyon Ranch, Kuster mission, makes him the right leader which tracks spa performance and
served as the group president of North for Canyon Ranch. We look forward profitability from 2018 to Q3 2019.
America for Ralph Lauren Corporation. to working with Jeff as he brings his “As the industry continues to evolve,
“Jeff has a unique history managing leadership and authenticity to our team.” operators have an excellent opportunity
large organisations, along with brand Kuster will replace Susan Docherty to engage a diverse and innovative range
expertise, and his thoughtful style who was appointed by Canyon Ranch of treatments and amenities in addition
is clearly influenced by his early founders Mel and Enid Zuckerman who to conventional spa services to reduce
experience working with humanitarian retired in 2017 after 40 years at the helm. expense margins,” says Mia Mackman, MD
organisations,” says John Goff, Canyon More: http://lei.sr/V2u8P_B of spa and wellness consulting at HVS.
More: http://lei.sr/b3w1a
Jean-Michel Gathy
channels Issey
Miyake to create
signature installation
for Tokyo spa
Designer Jean-Michel Gathy has
created a 3D origami-inspired
feature wall for Four Seasons’ spa
The flowing paper structure appears to sweep outwards
sanctuary in its upcoming hotel
in Japan – called Four Seasons
Hotel Tokyo at Otemachi. work is inspired by Japanese traditional Japanese treatments also be found throughout the
Dominating the spa lobby, fashion designer Issey Miyake’s designed to balance the mind 190-guestroom hotel, which is
the flowing paper structure flowing fabrics, as captured by and body. Guests will be able due to open in July. The hotel
appears to billow and sweep photographer Namiko Kitaura. to enjoy facials, massages and is located in a new, 39-storey
outwards, and has been The top-floor spa includes Japanese-inspired signature tower and will be Four Seasons’
designed to calm guests as five treatment rooms and has experiences. The flowing, third Japanese property.
they enter the spa. Gathy’s a wellness menu inspired by multidimensional design will More: http://lei.sr/N2F4E
Six Senses
announces new
wellness role
for Mark Sands
Mark Sands has been promoted to
VP of wellness at Six Senses. Prior
to his promotion, Sands worked as
area spa director for Six Senses in
Vietnam and Thailand, where he
created and launched multiple Six
Clinique La Prairie launches first ‘city hub’ in Madrid Senses’ wellness initiatives, while
also leading spa operations.
Swiss health and medical medical, aesthetic and wellness Sands began his Six Senses career
spa operator Clinique La services, underpinned by in 2011 and has worked closely
Prairie has opened a new the luxury Swiss hospitality with the technical services team on
medi-spa in Madrid as we are famed for, right in multiple aspects of spa development.
part of an international the heart of the world’s He recently supported the launch of
development roll out. most cosmopolitan cities,” Mission Wellness, the group-wide host
Called Clinique La Prairie – says Simone Gibertoni, wellbeing initiative. Before joining
Aesthetics & Longevity Suites, CEO, Clinique La Prairie. Six Senses, Sands worked at Ananda
the 600sq m medical aesthetic Simone Gibertoni Established in 1931, Clinique in the Himalayas for six years.
centre, which offers regenerative La Prairie’s original destination spa “I’m excited and honoured to be
and non-invasive treatments, has four is in Montreux, Switzerland and the brand taking a larger role within such an
treatment rooms and two consultation has revealed its aspirations to develop important pillar of Six Senses,” says
rooms. Clinique La Prairie has selected internationally. Gibertoni says Madrid’s Sands. “Having been part of the growth
Swiss Perfection to supply treatments “vibrant, cosmopolitan and innovative of Six Senses, it’s impossible
at the clinic, which offers coolsculpting, culture aligns perfectly with our passion not to be inspired by how
mesotherapy, laser treatments and for helping people to live longer, healthier the company has kept
platelet-rich plasma facials, as well as a lives. We understand people are busier than improving over the past
range of anti-ageing treatments, peels, ever, so we’re adapting this philosophy to seven years. Six Senses’
ultrasound, and tensor thread therapy. enable us to offer follow-up services to global development plans
“Our ambition is to create Clinique La our existing clients throughout the year.” are also hugely exciting.”
Prairie city hubs which will offer world-class More: http://lei.sr/t4e9o More: http://lei.sr/8E7p7_S
DIARY DATES
19-20 March 2020

Wellness Tourism Summit
Sofitel Noosa Pacific Resort
Queensland, Australia
Designed for tourism operators in
Australia to learn how to tap into the
growing wellness market.
www.wellnesstourismsummit.com/au The new centre, on the spa
island of Piešt’any, uses
29-30 March 2020 local healing thermal waters
World Spa & Wellness Convention
ExCeL, London, UK
International spa figures convene for
talks, networking and a trade show. Ensana opens €4m wellness centre in Slovakia
www.worldspawellness.com
European health spa operator Ensana, Dating back to 1912, Irma Spa features
29 March-1 April a sub-brand of Danubius, has opened a a thermal pool – the so-called Mirror
We Work Well luxury wellness and relaxation centre at Pool – as well as a mud Pool, which is
The Joule, Dallas, Texas, USA its 5-star Thermia Palace Ensana Health heated to 39˚C. Both the Mirror Pool and
Networking and one-to-one meetings Spa Hotel, on the spa island of Piešt’any, the mud pool are used for their ability
for spa suppliers and buyers. Slovakia. The development, which is almost to reduce muscular pain and tension.
www.weworkwellevents.com 13,000sq ft, features indoor and outdoor Hotel guests can enjoy more than 60
swimming pools, experience showers, different spa treatments at Irma Spa –
15 April 2020 a tepidarium, a large whirlpool, Finnish including some of Ensana’s proprietary
ISPA Talent Symposium infrared sauna and steamroom. The pools treatments, which fuse healing natural
Ritz-Carlton Bacara, California, USA are filled with local healing thermal waters resources with modern medical knowledge.
Inaugural event for the spa industry and gently warmed using heated tiles. Treatments involving Piešt’any mud – which
focusing on workforce issues. The new wellness and relaxation centre is certified by the European Union for its
www.experienceispa.com at Thermia Palace builds on the art physical, chemical and biological healing
noveau property’s health and wellbeing qualities – are some of the most popular.
26-29 April 2020 facilities housed at the historic Irma Spa. More: http://lei.sr/H4t8k
Spatec Spring North America
Ritz-Carlton, Miami, Florida, USA
Operators and suppliers gather for
one-to-one meetings and networking.
GWS releases 2020 Global
www.spatecspring.com Wellness Trends Report
17-20 May 2020 Religion and wellness, music as medicine,
GSN Buyers Conference and circadian health are some of the
Lake Tahoe, California, USA predicted wellness trends in the Global
Industry green buying event with Wellness Summit’s 2020 Global
one-on-one meetings. Wellness Trends Report.
www.greenspanetwork.org The annual publication
forecasts 10 trends for
18-19 May 2020 the year ahead in health
Healing Summit and wellness, which are remaking whole industries
Pine Cliffs Resort, Portugal formulated by economists, and categories of living,” says
Inspirational talks for like-hearted academics, futurists and CEOs Beth McGroarty Beth McGroarty, VP of research
wellness professionals. of international corporations, and forecasting at the GWI.
www.healingsummit.com and also inspired by speeches from Other trends include technologies
the Global Wellness Summit. designed to improve mental health,
18-20 May 2020 “Wellness used to be comprised of energy medicine, wellness sabbaticals,
Spa Life Ireland more discrete, siloed markets, such fertility health, rebranded ageing,
Galgorm Resort & Spa as the fitness or spa industries, but Japanese wellness and using science to
One of Europe’s largest events for now everything is converging in – and debunk myths in the wellness industry.
senior spa professionals. around – wellness, and the concept is More: http://lei.sr/Z5y4g_B
www.spa-life.ie
SmartSoft®
Sustainable, Responsible, Luxury
Bathrobes, Towels and Spa Linen
Ye Olde Bell Spa
65%
less oil absorption
than traditional
70%
Energy Saving
towelling
The SmartSoft® Collection

provides towelling solutions
for all hotels and spas wishing
to substantially reduce their 31%
Less Drying
energy with a responsibility Time
towards the environment.
10%
Less water
consumption
UK & INTERNATIONAL
enquiries@bcsoftwear.co.uk
Sales: +44 (0) 845 210 4000
www.bcsoftwear.co.uk
The ultimate in luxury spa linen, robes and slippers for your hotel and spa
NEWS REPORT by Megan Whitby, journalist
STUDIO ROMANTIC/SHUTTERSTOCK
Resort spas saw a
bigger revenue rise
than urban hotel spas
Hotel spa department

revenues rise by 4.8%
Spa is now one of the top-performing departments within US hotels, according to CBRE
A
new report by CBRE Hotel Advisory, 2019 At resorts, 62 per cent of customers are hotel guests, 32
Trends in the Hotel Spa Industry, has per cent are locals/others and 6 per cent are spa members.
revealed that total hotel revenue increased Authored by Mark VanStekelenburg, division MD
by 3.8 per cent, while spa departments of CBRE Hotels Advisory and Jenna Finkelstein,
reported increases of 4.8 per cent. director at CBRE Hotels Advisory, the report features
According to the report, which was 2018 revenue and expense data from 159 US hotels
released in December, revenues and with spas. This is the 13th iteration of the report.
profitability also improved in all types of hotel spas. 2019 Trends in the Hotel Spa Industry is designed
The greatest increase was reported to provide owners and operators
by hotels with less than 200 with the means to compare
rooms, with a jump of 13.3 per cent.
The greatest increase in their performance against that
Hotels with more than 700 rooms spa revenue was reported of similar facilities, or against
increased spa revenue by 3.6 per industry averages, and to
cent, while hotels with 200-700
by hotels with less than identify their level of operating
rooms saw the smallest increase 200 rooms which saw efficiency and competitiveness.
in spa department revenue, with “As in prior years, despite
just 0.3 per cent, during 2018.
a 13.3 per cent jump rising labour costs, decreases
Resort hotels have also shown in other department operating
greater increases in spa department profits than expenses, along with revenue increases led to
urban properties for the first time in seven years. profit gains for all hotel spas,” say the authors.
CBRE also gives a breakdown of customer In addition, the paper highlights major trends
segmentation for all hotel spas in 2018, finding it in the hotel industry, stating that sustainability
was comprised of 53 per cent hotel guests, 4 per initiatives have grown in popularity, as well as
cent spa members and 43 per cent locals/others. hotel partnerships with major fitness brands.
In urban hotel spas, the percentage of locals is higher “Hotels will continue to succeed if wellness
at 61 per cent. CBRE says this indicates an opportunity is seamlessly incorporated throughout the
for hotel owners to provide packages to entice the local hotel. This includes offering healthy dining
community into their spas for different services and to options, partnering with boutique fitness classes,
convert these local patrons into members to provide providing top-of-the-line equipment, and socially
a steady income stream to all areas of the hotel. responsible sourcing” says Finkelstein. O
affordable
#theOriginal
Luxury by
Pictured Above: The New Plaza Pedispa
t: 01282 619 977 e: sales@rem.co.uk w: www.rem.co.uk
SPA PROGRAMMES by Katie Barnes, editor
On the menu
We provide inspiration for spa programmes and highlight some
of the latest treatments, services and concepts on offer
VR spa boasts ‘fuzzidarium’

New York City, USA
that replicates cat’s purr
A digital immersive spa, created by Luxury 2 hours
Escapism, has opened in Brooklyn, US. US$40 (€36, £31)
Over two hours, guests can sample more
than 10 relaxation stations including the
Fuzzidarium – a room with fluffy interiors, relaxation with immersive technology,
virtual reality and vibrations at 50hz to tactile stimulations and ASMR (autonomous
match a cat’s purr – to promote wellbeing. sensory meridian response) activations.
Guests can also experience a vibrating Luxury Escapism was founded by Tyler
strobe-light waterbed, sound baths and Pridgen and David Lobser as an evolution of
perception bending glasses. In addition, there’s their three-day pop-up in New York in 2018 –
a live VR sandbox tool – Celestial Flow – where The Oddly Satisfying Spa (see SB19/1 p20).
VR spa founders David Lobser guests manipulate particles using their hands. “We designed our treatments to help
(top) and Tyler Pridgen (above) The US$40 (€36, £31) experience attendees find meditative states of mind,” says
is designed to help guests reimagine Lobser, the spa’s lead creative technologist.
Fake funerals provide

enlightenment in The Hyowon Healing Center in South on shrouds and lying in a
South Korea Korea is taking mental wellness a step closed coffin for 10 minutes.
INKED PIXELS/SHUTTERSTOCK
further than most by offering people a It attracts both young

Hyowon Healing Center, chance to experience a mock funeral to and old people and some
help them appreciate their own lives. businesses are even using it to
Seoul, South Korea
Participants in the en-mass events motivate employees. Up to 25,000
Around 10 minutes are given a chance to write their people have reportedly tried it out
Free last testaments before putting since the centre opened in 2012.
Spinal alignment
and gut programmes
at Sangha Retreat
Sangha Retreat by Octave
Institute is offering a four or Fred Tsao
seven-day Traditional Spinal The programme includes
Alignment retreat at its wellness and improve mobility and posture. anti-inflammatory
destination in Suzhou, China. It includes rehab sessions, anti- Chinese cookery classes
The chiropractic-led experience inflammatory Chinese cookery
is claimed to correct vertebral classes and spa treatments.
alignment, improve mental and The retreat is one of Sangha’s
emotional wellbeing, resolve 21 new wellness programmes.
muscle tension and inflammation Other highlights include a
seasonal gut health management
Sangha Retreat, retreat and a cardiac programme
focused on heart health.
Suzhou, China
Fred Tsao, Octave Institute
4 or 7 days founder, says: “The purpose of
CNY6,526 (US$928, the institute is to introduce a new
€839, £719) per night cycle of living that achieves mind,
body and spiritual wellness”.
Silent success for

Mandarin Oriental
Spas at Mandarin Oriental hotels took
a vow of silence for its fourth annual
Silent Night programme recently.
The normal treatment menu was offered
until 5pm, after which time there was
no talking or music to create a sense of
Each Head Talks specialist focuses on a different aspect of mental wellbeing
peace and encourage introspection. A
brief consultation at the begging of the
Como London introduces mental wellbeing talks spa journey is all that was permitted.
The Como Shambhala Urban Escape “A lot of the value of a spa experience
spa at the Metropolitan London hotel, comes from simply disconnecting
UK, has launched a mental wellbeing from technology and experiencing
Speaker Series in association with mental time for yourself in silence,” says group
health support specialists Head Talks. spa director, Jeremy McCarthy.
In each session, speakers share their “Silent Night has been hugely successful
own personal wellness journey, while – it makes people think, and it makes
discussing ways to overcome the myriad people appreciate what spas
of daily challenges that disrupt our path bring to our society. Spas are
to wellbeing – including the importance one of the last safe havens
of sleep, carving out time for joyful provide guidance on topics such as where people can go to have this
experiences and tackling mental exhaustion. cyberbullying, social media stress, eco- quiet time away from technology,
Highlights include a session on anxiety and intense academic demands. and the reaction we get from
parenting hosted by clinical psychologist There will also be a talk by Charlotte our guests is very positive.”
Dr Genevieve von Lobb which will Reed, author of May The Thoughts Be
With You, who will share details about how
Como Shambhala Urban she handled depression and anxiety by Mandarin Oriental
writing and illustrating positive thoughts.
Escape, London, UK spas worldwide
Attendees will have the option
2 hours to complement sessions with body All evening
£45 (US$58, €52) and mind therapies at the Asian- Free Jeremy McCarthy
inspired Urban Escape spa.
SPA PROGRAMMES
Anantara Phuket
uses acupuncture for The spa is an ideal
smoking cessation setting for guests
to change habits
Anantara Phuket has partnered He says: “Quitting smoking

with acupuncturist and TCM with my treatment is very easy,
practitioner, Dr Rui Pedro but there are still routines
Loureiro to offer a Quit [habits] that participants need
Smoking for Life programme. to change in the following
Dr Loureiro has 20 years’ three days – replacing smoking
experience of clinical practice before or after a meal with a
Dr Rui Pedro Loureiro
in London and Portugal and the glass of water or a carrot or a
programme utilises auricular piece of fruit for example.”
therapy – ear acupuncture – to Dr Loureiro will also be
Anantara, Phuket
minimise cravings and calm offering traditional acupuncture
the nervous system. Sessions workshops, holistic facial 30 minutes
last 30 minutes and cost rejuvenation using 24-carat gold (US$248, €222, £189)
THB7,500 (US$248, €222, £189). needles and epigenetic testing.
Sha Wellness Clinic

launches HRT for men
Spanish destination spa Sha
Wellness Clinic is offering bio-
identical hormone replacement
therapies (HRT) for men over 40.
The treatment is a part of
a seven-day Healthy-Ageing
programme which covers multiple
Dr Vicente Mera
spa therapies and medical
disciplines such as cardiology,
neurology, urology, hepatology The therapy differs from
and sleep and is designed to conventional HRT for
The spa night is dedicated to wellness and socialising
reduce the effects of hormone menopausal women. Dr Vicente
decline and ageing in later life. Mera, head of international
medicine and anti-ageing, London spa
Agua spa, Sea
explains: “Traditional HRT introduces
social evenings Containers, London, UK
consists of a systematic
supplementation with synthetic Once a month, Agua spa at 3 hours
hormones. The new therapy London’s Sea Containers hotel
£80 (US$104, €94)
is a personalised bio-identical will dedicate an evening to
hormonal replacement, which socialising, to bring people
includes a curated and tailored together through health, the city and the event includes
Sha Wellness Clinic, combination of hormones and wellness and social interaction exclusive access to facilities,
does not require self-medication.” – much like the original Roman a 10-minute head massage,
Alicante, Spain
The hormone supplement is bathing community spirit. mud packs for self-application
7 nights claimed to reduce fatigue, relieve Spa Social was born from in steamrooms, champagne
€7,500 (US$8,313, £6,394) bloating and improve sleep, the growing wellness scene in and healthy spa food.O
memory and cognitive function.
A brand with strong
added value
The values of a Family Business
Harmony with Nature
Products made in France *
An ability to innovate
Quality standard (ISO 14001,
ISO 9001, OHSAS 18001)
International presence
A tailor-made partnership with
professionals: training, media plan,
marketing and sales tools.
SAINT HONORÉ, F 75008 PARIS - SIREN 451 170 807 RCS PARIS · NON CONTRACTUAL PICTURES.
SOTHYS PARIS, SIÈGE SOCIAL ET INSTITUT DE BEAUTÉ, 128 RUE DU FAUBOURG
Savour the experience

PHOTOS : JF. VERGANTI · JB. GUITON · KOYA979 · 01/2018
of Absolute Beauty
with Sothys.
*EXCEPT SOME REFERENCES MADE IN EUROPE.
Choosing Sothys, one of the original

brands from the world of beauty
institutes and spas, means choosing
M A D E I N
impeccable technology combined with FR ANCE
an outstanding experience for the senses.
WWW.SOTHYS.COM EXCLUSIVELY IN BEAUTY INSTITUTES & SPAS
INTERVIEW
All eyes are closely watching

Mia Kyricos and how she’s
shaping wellness at Hyatt
Mia Kyricos
Hyatt’s head of wellbeing talks to Katie Barnes about global
strategies, exclusive partnerships and how the company’s commitment
to wellness is unlike anything else in the hospitality sector
A
ll eyes are on Mia Kyricos, of Hotel Administration, the respected 9/11 happened. Classmates lost family
closely watching how she’s US hospitality school where she first members and we were shook to the core.
shaping hospitality wellness became serious about the business of It reminded me, and everyone, of our
since being appointed spa and wellness. For someone still in mortality and that’s when I decided I
senior vice-president, global her mid 40s, this is testament to her wanted to better align my personal and
head of wellbeing for the dedication to the industry. “It’s incredibly professional endeavours with something
US$4.45bn revenue Hyatt humbling and overwhelming,” says that was truly good for the world.
Hotels Corporation. In the newly-created Kyricos of the accolades. “Sometimes I “I went to visit professor Mary Tabacchi
role, which she started in August 2018, just don’t feel old enough and in many – I had worked in hotels, restaurants,
she oversees the wellbeing not only of ways I feel like I’ve only just begun.” private clubs, all major areas of hospitality,
guests and customers at Hyatt’s 875-plus operations and management, but spa
properties worldwide, but also of its 139,000 Spa epiphany felt like an unsung hero that she knew
colleagues (employees) – a two-pronged Growing up in a strong, matriarchal Greek about. And I wanted to be a pioneer.”
approach which underscores its purpose “to family in Maine, US, Kyricos says her Driven and ambitious, yet mindful and
care for people so they can be their best”. grandmother always had a herbal remedy compassionate, Kyricos quickly moved
More recently, she’s scooped two to hand and that a menthol massage was up the career ladder and over the last 18
awards. In October, she was named the first line of defence. Her wellness years she’s worked for companies like
Leading Woman in Wellness at the Global epiphany occurred, however, during her Starwood Hotels & Resorts, creating six
Wellness Summit. Less than a month early days at Cornell. She explains: “I international spa brands (see SB10/3
later, she was recognised as Outstanding had a really personal moment during p24); Spafinder Wellness as a chief brand
Alumna of the Year by the Cornell School my first week of grad school... when officer; and Kyricos & Associates, her own
Kyricos receiving one of
two personal industry awards
in as many months
Hyatt’s acquisition of Miraval

in 2017 is just a part of its
commitment to wellness
boutique advisory firm. She also had a to me with a business case for wellness
leadership role at Core Performance, the prepared, versus me having to make the
workplace division of athletes performance case and it just gave me goose bumps.”
company EXOS. It’s this corporate Being responsible for shaping Hyatt’s
wellness experience, on top of the name multidimensional global wellbeing
she’s built for herself in spa and wellness, strategy, she reports into Vondrasek. And
which made her a prime candidate for while, in today’s climate, hotel groups
Hyatt’s all-encompassing new role. are announcing their alignment with
wellness on a daily basis, Kyricos is
High-level commitment convinced that Hyatt is onto something
“What initially attracted me to Hyatt was special. “There are three things which
the fact that it had acquired Miraval and make our approach unique,” she says.
Exhale [in 2017] which signalled a real “First, is our commitment at the highest
commitment to wellbeing,” says Kyricos. level of the organisation across all of
“The second signal came when both Mark our [20] brands rather than just one.
Hoplamazian [CEO] and Mark Vondrasek “Secondly, Hyatt is the first company of
[CCO] spent almost two hours talking its kind to bring on a leader and develop
to me about what wellbeing meant to Hyatt’s CCO Mark Vondrasek (top) a department that’s shepherding a single
them and how they were dedicated to and CEO Mark Hoplamazian (above) vision and strategy for what wellness
it. It’s the first time in 20 years that the are both wellbeing advocates and wellbeing means both commercially
senior leadership of a company came and internally with HR. That combined
INTERVIEW
commercial and colleague wellbeing

approach was a wow moment for me.
“Third, is that our inspiration comes
from our top [meetings] customers –
Fortune 500 companies that are making
wellness and wellbeing a priority for
their own company and colleagues.”
Alila is known for its wellness
focus in Asia and Hyatt now
Road to wellbeing
wants to bring it to the west
Having been at Hyatt for nearly 18 months,
Kyricos feels her biggest achievement
has been setting the vision and clearly
articulating what wellness and wellbeing on anything which positively impacts approach that people could understand
means to Hyatt. “This is a debate whether emotional and mental wellbeing; Fuel, whether you’re in Arizona or Thailand.”
you’re in the industry or a consumer as it which is about food, hydration and the way The strategy has had the added benefit
means so many different things to different people sleep; and Function, which homes of supporting existing programmes such
people,” she says. “We see wellness as a in on fitness and physical activity, as well as Hyatt’s Find platform, a collection of
road, the habits and steps you take every as how you function in every day life. curated experiences for World of Hyatt
day to care for yourself, and wellbeing as “In my opinion, we put the framework members which has relaunched with Feel,
the destination. A place you’re trying to together in record time,” says Kyricos. “We Fuel and Function categories – growing
get to, but don’t often get to stay for long.” probably had the first draft in three months from 100 to 200 experiences and reaching
Hyatt sees its role as helping people and rolled it out within six months. It was 16 million members in 55 destinations.
along the way with three landmarks of informed by stakeholders across the world, The biggest ‘win’ for Kyricos so far,
wellbeing that permeate all aspects of across functions, but we didn’t just talk however, has been communication
the hotel business, from spa, fitness and to ourselves, we brought in our consumer – ‘selling’ the vision externally to guests
food to the company’s highest purpose insights team and surveyed our top World and, possibly more importantly, to 830
– it’s raison d’etre – of caring for people. of Hyatt members.” Inspiration also came owners, general managers and senior
The landmarks include Feel, focused from existing brands such as Exhale on the leaders at a summit in September. “It was
Function side and Miraval on the Feel and eye-opening for them. As if they’ve never
mindfulness side. “I’m very proud of that contemplated the true scale and potential
body of work as we tried to take a human of a commitment to wellbeing,” she says.
“We began by educating them on
the US$4.2tn wellness economy and
key data to bring it to life and then
40
prompted them to look at wellbeing
as an ecosystem. If we invest in our
colleagues, they’re happier and healthier
which will make them more productive
and able to deliver on that purpose of
care to our customers and guests.
“And then if you look at customers and
guests, if they’re feeling the care, they’ll Hyatt’s dedication to wellness permeates all 20
be more loyal, more satisfied, they’ll shift brands including Exhale (above), Hyatt Regency
more of their share to Hyatt, which in turn (below right) and its World of Hyatt members
will deliver the financial expectations
of our owners. Ideally, more financial
resources will help to socially impact
the communities in which we operate,
making it easier to attract and retain talent.
And that whole cycle repeats again.”
Changing the culture

Key to that wellness ecosystem, and what
makes Hyatt stand out, says Kyricos is
the focus on employee wellbeing and
this is another area which she’s been
working on since joining. Once again,
Hyatt is taking a broader approach and
instead of just offering programmes
that it hopes staff will use, it’s looking
to change the culture of how employees
look after themselves and each other.
“Last year we spent a good deal of whose background is firmly in the spa
investment to pilot full immersion camp, feel about this? “This is a passion
HYATT PORTFOLIO programmes in about 20 hotels looking at point of mine,” she says. “Even though
Hyatt Hotels Corporation has 20 how colleagues can better manage their wellness is extending to other parts of the
upscale, upper-upscale and luxury energy, how they feel, fuel and function, hotel, I still very much believe that spas are
brands in 60 countries which range in work and life,” explains Kyricos. “We a linchpin to connecting consumers with
from boutique properties with 50 learned a lot and this will fuel our plans wellness and wellbeing at a hotel level.”
rooms up to sites with 2,000 rooms. for 2020. We’ll be working closely with Around a quarter of Hyatt’s hotels
The brands include: our internal HR team and looking to have some kind of spa offering and their
Park Hyatt, Miraval, Grand Hyatt, include things like assessment tools that managers are supported by regional spa
Alila, Andaz, The Unbound Collection individuals can access to take an audit of leads who work closely with Kyricos.
by Hyatt, Destination, Hyatt Regency, their own wellbeing and we’ll give them Today, she sees her role being more of
Hyatt, Hyatt Ziva, Hyatt Zilara, the tools and resources to positively a supportive one than hands-on in daily
Thompson Hotels, Hyatt Centric, impact on certain aspects of their health. operations. “Quite honestly, we’ve gotten
Caption by Hyatt, Joie de Vivre, “We’ve already taken 830 leaders very good at running spas. Now our
Hyatt House, Hyatt Place, Tommie, through their own personal audits, at our opportunity is to elevate them across
Hyatt Residence Club and Exhale leadership summit so they can identify digital channels and increase awareness
what wellbeing means to them. This might of all that they offer,” she says, adding
sound silly to some degree, but if you’re that things are going well for three of its
trying to change a company’s DNA it needs most wellness-focused brands – Miraval,
to come from the top down and bottom up.” one of the original US destination spas;
Exhale, a movement, fitness, spa hybrid;
Spas are a linchpin and Alila, an Asia-based boutique chain
With wellness now growing way beyond which Hyatt acquired under the Two
the four walls of spa into every aspect of a Roads Hospitality portfolio in late 2018.
hotel, some industry experts feel hotel spas “Miraval has opened its second property
are starting to lose their way, while others in Austin and is refining operations – I was
are being overlooked. So how does Kyricos, there a couple of weeks ago and it’s doing
INTERVIEW
magically well, really picking up. It’s now

very focused on expanding to its third
location in Lenox, Massachusetts this year.
I like to remind people that there’s a reason
Miraval competitors are typically single-
unit operations that have been around
for 30 to 40 years – because replicating
that isn’t like a typical hotel pipeline.
“Exhale is continuing to grow and Hyatt is rolling out the Miraval
has just opened another location destination spa concept. The
in New York City, so it now has 21 second site opened in Austin, Texas
sites in its portfolio. It also offers
complimentary Exhale On Demand
video content at select hotels in the US.
“Alila is an incredible brand which
doesn’t really need to be touched. It
supports Feel, Fuel and Function out of the
box and has been purpose-built with the
wellbeing of people, planet and community
in mind. It has incredible equity in the
Asia region and we’re now looking at
how we can expand it towards the west.”
Shifting share
Having paved a path for wellness and
wellbeing, along with continually pushing
Hyatt’s position on this internally
and externally, Kyricos and her team, At some point this year, Kyricos
consisting of four people at present, are hints at the launch of a new meetings
now focusing on initiatives across brands package for Hyatt’s corporate customers
and regions to “help raise the tide”. The to make “meetings more well”.
two key areas in this respect – what So, with all of this in mind, the question
Kyricos refers to as the ‘big buckets’ – are is can Hyatt put a value to wellness
developing Hyatt’s partnerships and and what it means to the business
working on its meeting products. commercially? “I get asked this a lot!”
She says: “We’re looking at how to bring says Kyricos. “In some ways we have a
partnerships to life that are aligned with greater runway because wellbeing is so
our landmarks,” she explains. “Whether intrinsically tied to who we are, but we
that’s working with specialists around will be measuring it over time. What I can
emotional and mental wellbeing, which is say is that we’re finding that it’s shifting
Feel, or others affecting Fuel and Function.” share – whether you’re a guest, customer
As a case in point, Hyatt has just or even a colleague. As more people
announced an exclusive collaboration with keep hearing about our commitment and
meditation and mindfulness app provider developments, they’re typically choosing
Headspace, which has nearly 60 million us over other companies because we
users in 190 countries. The relationship stand to care for their wellbeing more
will provide mindfulness exercises, than the next guy. And right now, our
guided meditations and sleep content to overall focus is our purpose of care.” O
the corporation’s employees, corporate
customers and guests. Kyricos says
Hoplamazian chilling out they’ve also been vetting other possible
Katie Barnes is the editor
with Headspace following tie-ups over the last 12 months – “we’ve of Spa Business magazine
an exclusive collaboration been highly selective” – so we can expect Qkatiebarnes@spabusiness.com
to see more coming down the line.
OPINION
The United Nations’

17 Sustainable Goals
01 No poverty
02 Zero hunger
Good health
03
and well-being
Quality
04
education
Many initiatives at
Rancho La Puerta already
Gender
support multiple SDGs 05
equality
Everyone’s talking about…

Clean water
06
and sanitation
Sustainable 07
Affordable and
clean energy
Development Goals 08
Decent work
and economic
growth
What are the UN’s Sustainable Development Goals and how do Industry,
09 innovation and
they apply to the spa and wellness industry? Kath Hudson reports infrastructure
A
Reduced
ccording to the United Nations (UN), the Initially, the SDGs might look daunting, but 10
inequalities
world population more than doubled it’s important for every person and business
between 1970 and 2019, jumping to 7.7 to play their part in the global crisis.
Sustainable
billion. By 2050, it’s expected to reach 9.7 In the words of archbishop Desmond Tutu: “We 11 cities and
billion, so it’s crucial for global resources are living in a historic moment. We are each communities
to be preserved and better managed. called to take part in a great transformation.
Responsible
As a result, in 2015, 193 heads of states voted Our survival as a species is threatened by
12 consumption
to implement 17 Sustainable Development Goals global warming, economic meltdown, and an and production
(SDGs) by 2030. Blueprints to achieve a better and ever-increasing gap between rich and poor. Yet
more sustainable future for everyone, the SDGs these threats offer an opportunity to awaken as
address the global challenges we’re facing: poverty, an interconnected and beloved community.” 13 Climate action
health, education, gender equality, sustainable Doing good business can also be positive to
cities and climate action. The goals interconnect the bottom line and is in step with what many
Life below
in order to leave no one behind, recognising that consumers, particularly millennials, want. According 14
water
ending poverty and other deprivations must go to a study by JW Thompson Innovation Group
hand in hand with improving health and education, a new economy based around the SDGs could
reducing inequality and tackling climate change. be worth US$12tn and create 380 million jobs. 15 Life on land
As it’s already been four years since the UN So what SDGs are particularly relevant and how
voted to implement the goals, the spa industry has should operators, suppliers and other businesses go
Peace, justice
been slow on the uptake. Surely, it’s important for about implementing them? We ask the industry.
16 and strong
a sector that’s devoted to wellness to step up? institutions
While SDG 3 – good health and wellbeing – is
Kath Hudson is a regular
the most relevant to the spa industry, there are contributor to Spa Business Partnership
17
many others the sector can address including Qkathhudson@leisuremedia.com for the goals
quality education and gender inequality.
Andrew Jacka chair, Asia Pacific Spa & Wellness Coalition
D
uring our round table We’ve created a collective document
meeting last year it
was resolved that the with spa-relevant sub goals which will
Asia Pacific Spa & Wellness
Coalition (APSWC) should be a practical tool for the industry
partner with the Agricultural
and Food Marketing of it is big picture stuff and just about money, it’s also
Association for Asia and hard to embark on, but, we about being more inclusive
the Pacific to develop and all have a part to play in and improving the standards
implement a SDG endorsement creating a sustainable future, for staff, which in turn will
programme which is relevant so it’s about taking small steps aid staff retention. It’s also
for the spa industry. forward and slowly chipping about each person accepting
To this end, we’ve gathered away. I advise looking at responsibility for their own
feedback from spas and Although there are only 17 the specific sub-standards, actions and doing the right
suppliers across the region to SDGs, there are nearly 200 choosing one which works thing by living in a sustainable
create a collective document sub goals, so the document is and making some changes. manner, rather than living
with spa-relevant sub goals fairly daunting. Given that it Cutting down on plastic use is excessively and abusing the
which will be a practical was drafted and signed off by an obvious place to start and limited resources of the world.
tool for the industry, from governments, the language something that we can all do.
the industry. We expect used is very corporate, so at There’s serious money to QAndrew Jacka has chaired
to release the final list in first glance a small business be saved when you look into APSWC since 2015 and is
advance of our next annual operator may not see how the sustainability of business also MD of Bangkok-based
gathering in Vietnam in July. they can do anything. Much practices, however it’s not consultancy Spa Origins
Davide Bollati president, Davines Group
T
he spa industry could It’s now clear that sustainability is
play a key role in many
areas of SDGs. While not only a reputation stance, but has a
we should all aim to contribute
to the highest number, SDG 3 positive impact on the whole business
is where it can directly play a
special role, helping people compensate for it. This could a reputation stance, but
to regain balance through include using renewable generates a positive impact
stress relief management energy; the reduction/reuse/ on the whole business.
and longevity programmes. recycling of plastic; selecting Several recent studies report
The industry can also products which are formulated, global investors do not even
contribute to democratising manufactured and packaged consider a company which
wellness. Initiatives like in a conscious, sustainable does not present a sustainable
Global Wellness Day ensures certification which recognises way; or contributing to medium-long term plan and
a focus on these themes and businesses that balance profit offsetting initiatives. the younger generations have
offers tips which everyone can with people and the planet. Regarding SDG 6 (clean made sustainability one of
embrace. This also contributes Measuring your carbon water and sanitation), it the main reasons to choose
to SDG 4 (quality education) footprint is the first step might be hard to take direct one brand over another.
and SDG 17 (partnership and towards improvement, which actions, but it’s easy to sponsor
goals). Partnering can imply everyone can do via https:// non-profit organisations QDavines Group is the parent
selecting brands and suppliers www.footprintcalculator.org. which bring clean water to company of Comfort Zone
which prove to be aligned Then it’s necessary to translate underprivileged countries. skincare, is B Corp certified
with a sustainable and ethical all this into actions to limit It’s now clear that and runs numerous sustainable
vision, up to gaining B Corp the footprint, and if needed, sustainability is not only and CSR programmes
PRODUCT
OPINION FOCUS
Jean-Guy de Gabriac co-chair, GWI initiative: Supporting the UN’s 17 SDGs
T
he SDGs present a Consumers want to see businesses
fantastic opportunity
to not only rethink taking action on the environment and
operations, but to increase
the value proposition of those who don’t will get left behind
spas, moving away from
the reputation of luxury ban single-use plastic; reduce, can get started in working for
and making them a valued re-use and recycle; be more the planet, such as allowing
resource in the community, inclusive regarding guests with their therapists to work with
promoting healthier lifestyles disabilities; develop effective disadvantaged communities
and wellness for all. heat and water experiences, as part of their contracted
Consumers want to see with a light footprint on the hours; taking the Green Spa
businesses taking action on that 70 per cent of millennials environment and a positive Network’s Pledge for the
the environment and those – a consumer group projected impact on the bottom line. Planet (and acting on it)
who don’t get on board will to spend up to US¢1.4tn this Instead of focusing on selling and committing to adhering
get left behind. A recent study year – indicated a willingness treatments by the hour, we to the eight principles of
at Yale and George Mason to spend more with brands should be developing wellness environmental sustainability.
University found consumers which support causes or programmes which encourage
want to know what businesses operate using business models guests to invest in themselves QAs well as his work on the
are doing to limit their carbon which align and resonate and feel empowered to GWI SDG initiative, De Gabriac
footprint, emissions, water with their own eco values. adopt healthy habits. is CEO of spa consultancy
usage and damage to the This is the time for spas and There are a number of ways Tip Touch and founder of
earth. A study by RSM found the industry to take a stand: spa and wellness operators World Wellness Weekend
Sarah Livia Brightwood president, Rancho La Puerta
O
ne of the key By caring for our family of employees
principles in nature
is reciprocity. Life and their children... In turn, they care for
begets life and our existence is
made possible by much greater our guests with graciousness and dignity
circles and cycles of elegant
reciprocity. Many of the SDGs environmental education, guests, employees, and
recognise these interconnected, nutrition, community gardens, community’. The values and
mutual, self-renewing cycles social and emotional learning, practices that they determined
and this is also a founding fire prevention and meditation were needed to embody this
principle of Rancho La Puerta. are our way of giving back to vision are: health, respect,
By caring for our family of this community which has authenticity, innovation,
employees and their children; supported us for 80 years. honesty, commitment
the town they live in; the recycling water, reducing waste, Five years ago, we updated and altruism. Faithfully
air they breathe; the food supporting a robust workplace our mission, vision and incorporated by any
they eat and the water they wellness programme. We values statement. Employees business, these values
drink, we have transformed also provide continuing were asked about their naturally encompass and
their communities with their education and a multitude personal values and what affirm the 17 SDGs. O
participation. In turn, they of training programmes to they understand the founding
care for our guests with our staff in house and our philosophy of the Ranch to QBrightwood joined Rancho
graciousness and dignity. non-profit arm, Fundación La be. The result made my heart La Puerta in the 1980s. The
Our guests know we have Puerta, educates thousands sing: ‘To inspire leadership, famous retreat was created
invested our resources, time of local school children every the pursuit of health, and by her parents Edmond and
and vision in preserving land, year. These programmes in planetary wellbeing in our Deborah Szekely in 1940
ORGAN I C S K I N CAR E
with proven results
C E R T I F I E D O R G A N I C | C A R B O N N E U T R A L | L U X U R Y S PA T R E A T M E N T S
To become a VOYA partner:

Call: +353 (0)71 916 1872
Email: sales@voya.ie
SPONSORED BRIEFING
winter
WONDERLAND
If you want to deliver a
hot and cold experience
as part of your wellness
programme, adding a
snowroom will introduce a
delightful and more gentle
TechnoAlpin’s dry snowroom
form of cold therapy, as gives a gentle cold which is
Sara Brenninger explains more appealing than a plunge
pool when it come to delivering
R
hot and cold treatments
eal snow is a magnet,” says “Nevertheless, the cool-down phase

Sara Brenninger, product is essential to achieve the benefits of
manager at snow specialist, hot and cold contrast therapy, so we set
TechnoAlpin. “Our beautiful out to create a way to deliver the cold
and dramatic snowrooms are element that’s more pleasurable – the
typically used in combination result is the TechnoAlpin snowroom.
with a sauna to create “The most revolutionary aspect of the
‘contrast therapy’ which stimulates the snowroom is the delivery of ‘dry cold’,” she
body with extreme temperatures, going says, “even if the temperature drops 100°C,
from up to +90°C in the Finnish sauna, from +90°C to -10°C, there’s no temperature
down to -10°C in the snowroom. shock but simply a gradual cooling down.
“Operators who install snowrooms “Deep breaths refresh the lungs and over
benefit from a new and attractive a few minutes the body cools down step
treatment. Moreover, the snowroom by step and from head to toe,” she says.
not only makes guests feel great, it “The TechnoAlpin snowroom delivers
also looks amazing,” she explains. a very healthy, comfortable cold,”
“Hydrotherapy has been practiced says Brenninger, “although people
over the centuries, enabling people to who desire a more intense effect can
benefit from the effects of hot and cold, grab some snow and massage it to
but being immersed in cold water after the skin to intensify the effect.”
a sauna can be uncomfortable and for With cold treatments gaining in
some it cannot be practiced due to the popularity, how does the TechnoAlpin
The Burghotel, Oberlech
risk of thermal shock,” says Brenninger. snowroom compare with other options, such
What’s it
made of?
How big? TechnoAlpin’s
Snowrooms snow is made
are typically from only pure Snow making
How cold? water and air Fresh snow is
2
5m Temperatures produced every
to inside a night so the
20m2 Snowroom room is ready
range from for guests in
-5°C to -10°C the morning
SPONSORED BRIEFING
The dramatic snowroom,

with beautiful mountain view,
at Hotel Quellenhof, Austria
“We decided to install two

snowrooms, because we want to
offer our guests something special.
With this attraction we’re able
to differentiate from other
facilities. We now have snow
throughout the whole year!”
Markus Fuchs, general manager,
Fitnesspark National, Lucerne, Switzerland
We’ve installed more than

100 snowrooms to date, which
proves the concept is working
“We wish to delight our customers
as cryotherapy, where the body is exposed rubbing with snow will help this process
with extraordinary experiences.
to extreme temperatures of -110°C and less? by decreasing lactate levels in the body.
“Cryotherapy offers a rather medical “When it comes to operations,
The snowroom is something special
approach, with specific therapeutic goals snowrooms are easy to manage,” explains and fits perfectly into our spa”
and should always be supervised,” says Brenninger. “Snowrooms come in a choice Erika and Bruno Moser, owners,
Brenninger, “whereas the TechnoAlpin of attractive interior designs and are easy Hotel Weinegg, Italy
snowroom is a spa application, used and cost-effective to maintain. There are
to deliver an immediate feeling no issues with hygiene, due to the low
of wellbeing and relaxation. temperatures, and the system runs an
“In addition to the health benefits automatic programme to create snow
it creates a playful experience with and defrost, making them easy to use.”
snow for guests,” she continues.
Why TechnoAlpin?
Health benefits “We’ve been the industry leader in the
Being exposed alternately to heat and snowmaking business for 30 years,”
cold helps to train blood vessels and the explains Brenninger, “and even after all
cardiovascular system, as blood vessels these years, we’re still constantly improving
“One of our highlights in the resort
dilate with heat and contract with cold. our technology to stay at the leading edge.
is the state-of-the-art, iconic
The repetition of hot and cold cycles “We’re operating in more than 50
also has a similar effect as physical countries and offer worldwide service,
snowroom which gives our guests a
exercise in boosting metabolism. which is crucial for our customers. valuable and memorable experience
Cold strengthens the immune system “We’ve installed more than 100 – a feeling like a dream coming true.
and reduces inflammation and pain snowrooms to date, which proves the Guests enjoy the beautiful snow
meaning aching muscles and joints can concept is working and customers trust crystals. The design is very classy
be cooled with snow to relieve pain. in our quality and service. We offer and entering into the snowroom
“As sporty people know, the body a 360° solution, from planning from feels like being in a magical world
recovers much more quickly from installation to after-sales service. that’s kaleidoscopic and picturesque,
intense exercise when exposed to cold,” “Snowrooms are the most appealing which surely boosted our business”
says Brenninger, “so 10 minutes in the cold treatment a spa can offer, boosting George Fares, director of engineering,
snowroom and a short and vigorous the sauna experience to its maximum.” O Jumeirah Zabeel Saray, UAE
rkf@rkf.fr
www.rkf.fr
SPA FORESIGHT™
Spa Foresight
TM
What’s going to have the biggest impact on spas in the

future? Spa Business outlines the trends, technologies
Spa Foresight™ is published annually
in the Spa Business Handbook
and strategies that are coming down the track
Top 20 predictions
1 Climate Emergency
2 True North (and South)
3 Altitude Rooms
4 Olfactory Therapy
5 Gen Alpha
6 Swaddling
7 Rocking
8 Vibration Therapy SHUTTERSTOCK/INK DROP
9 Outdoor Spas We must establish where

clean energy will come from
10 Co-Working Spaces before we decide what to build
11 Brain Optimisation
12 Stress Programmes STOP EARTH DEATH
13 Train Like an Athlete 1. CLIMATE EMERGENCY
14 Forest Bathing
With 200 species becoming extinct every We must ensure energy is the first thing
15 Dementia day, the world is facing an existential we consider before any new spa or wellness
crisis. Unless all parts of society and all infrastructure is built, by creatively
16 Amplified Workouts
nations take heed, we’re heading for the examining the options for generating
17 Reverse Ageing sixth mass extinction, the breakdown clean power, establishing how much can
of all natural environments and the be generated and only then considering
18 Eating Flowers end of our civilisation as we know it. what can be built with what we have.
We’ve placed the Climate Emergency The aim is to be carbon positive before
19 Spa Circuits
at the start of our Spa Foresight for this governments force us to be. We must
20 Leon Chaitow year, as all other trends, policies and also cut back on waste, carbon-based
opportunities must now be defined by it. materials and carbon-generating activity.
POPULATION SHIFTS
2. TRUE NORTH
(AND SOUTH)
As the world warms, parts of the planet
will become uninhabitable. There are
already areas of India, for example, that
were previously fertile, but are now
becoming unfit for human habitation.
Climate experts at the Massachusetts
SHUTTERSTOCK/PERFECT LAZYBONES
Institute of Technology say even if we

succeed in cutting carbon emissions,
parts of India will become so hot they will
test the limits of human survivability.
As we enter this phase, people will
move away from the equator, to places
where water is more plentiful and the
more extreme effects of climate change
can be avoided. It’s expected that there
will be more than 100 million climate
migrants across the world by 2050.
We believe that with accelerating view will look for natural settlement
climate change, longsighted investors will locations and purchase land banks in these As the world warms, parts
look to areas away from the equator where locations to future-proof their businesses. of the planet will become
the climate is more stable, and where there Investment in areas where volatile uninhabitable and people will
are plentiful, renewable energy sources weather is causing havoc and the move away from the equator
and sustainable water supplies. Land in longer-term climate prognosis is
many of these places is currently less poor will see investment shrinking as
costly, so businesses taking a long-term opportunities diminish and risk increases.
HIGH EXPECTATIONS MAKING SCENTS
3. ALTITUDE ROOMS 4. OLFACTORY THERAPY

Altitude training has long Training or recovering in an Spas have long tapped into the senses
been used by elite and oxygen-depleted environment for curative purposes, and we think a new
professional athletes, but prompts the body to increase olfactory diagnostic tool, being used at Borgo
now this powerful amplifier red blood cell count and Egnazia in Italy by aromatherapy expert and
is becoming more available improve performance. psychologist Luca Fontana, will start a trend.
to wider populations, and Hotels are building altitude Fontana has created four custom-blended
we expect the spa and rooms for athletes, and we oils and – in one-to-one guided sessions – uses
wellness industry to embrace believe spa resorts can follow these to evoke memories, which are then
it going forward – for both suit, offering altitude rooms at analysed. The results are used both for a personal
exercise, acclimatisation a premium, to enable guests lifestyle consultation and to prescribe wellbeing
and active recovery. to get fitter while they sleep. interventions. Borgo Egnazia has developed
a happiness retreat around this approach.
SPA FORESIGHT™
Generation alpha will be

2 billion strong and have
a focus on wellbeing
SHUTTERSTOCK/JIMENA ROQUERO
NEXT GENERATION More than 2.5 million members of this footsteps of their gen Z parents – the
generation are currently being born each first generation to prefer a green
5. GEN ALPHA week, and when complete in 2025, gen smoothie to a pint of beer and a pilates
alpha will number a staggering 2 billion class to a night in front of the TV.
We’re watching trends in generational people across the world. This will make Gen Z, the children of the millennials,
marketing and looking at how this will it the be the biggest-ever generation. are being raised by parents committed
impact the spa and wellness industry. All evidence suggests that wellness to healthy living who are passing these
The latest generation on the radar will be a huge priority for members habits on to their kids, so we can expect
is gen alpha, which began in 2010. of gen alpha, who are following in the the current boom in wellness to continue.
THAT’S THE SWAY
7. ROCKING
Scientists from Switzerland
are adding to evidence
which shows that rocking
improves our sleep quality.
Research by the University
Weighted blankets could be used for a heightened sense of calm
of Geneva shows people
lying on a bed that rocked
BLANKET APPROVAL We believe there’s which in turn increases fell asleep more quickly
something in this for spas – serotonin and melatonin and experienced less REM
6. SWADDLING deep relaxation experiences levels while reducing cortisol. sleep, which is indicative
could look at how customers Once a tool of therapists of lighter sleep cycles.
Anyone who’s seen how are wrapped to enhance and psychiatry clinics and In additional tests, they
peacefully a baby sleeps the sense of tranquility. used to treat everything from also had better memory
when swaddled in a blanket Weighted blankets deliver sensory disorders to PTSD, function in the morning.
knows being wrapped up this experience too. Not to weighted blankets have We predict that more
tight can help instil a sense be confused with thicker gone mainstream – there’s operators will look into
of calm and aid sleep. quilts, they‘re designed to even one for dogs to wear this as evidence grows
Parents have used this spread an even pressure over in thunderstorms. and the sleep health trend
technique for thousands the entire body. Based on They’re seen as a way to continues. Indeed, innovative
of years, from the ancient the principles of deep touch improve sleep, mood and suppliers such as Klafs,
Greeks and Romans to Native pressure stimulation, they’re relaxation and could be used Living Earth Crafts and
Americans, and scientific designed to relax the nervous in treatments or relaxation Clap Tzu already offer beds
studies also prove the system by simulating the areas to create a heightened and loungers that sway.
effectiveness of swaddling. feeling of being hugged, sense of reassurance.
SHUTTERSTOCK/LUCY LULU
TUNING IN
8. VIBRATION
THERAPY
The new sensory spa garden
Vibration treatments have long at Carden Park in the UK
been known to have powerful was created by Barr+Wray
effects on bone density and
muscle strength, with academic
papers showing how they GREEN GIANTS
simulate exercise and impact.
With an ageing population and 9. OUTDOOR SPAS
time-poor consumers, vibration
therapy is increasingly being In a recent study, researchers at Kings Combining thermal water with a tranquil,
recognised as a powerful way College London found that being green space is a straightforward way for
to supplement workout regimes outdoors, seeing trees, hearing bird spas to expand, without breaking the
and wellness programmes. song, seeing the sky, and feeling in bank by having to undertake expensive
We expect to see more spas contact with nature are associated with construction work to create indoor space.
offering vibration training and higher levels of mental wellbeing. Outdoor spas are also great for groups,
other therapies and for research As a result, we’re seeing an increasing and lend themselves to innovative
proving the efficacy of these number of outdoor spa gardens being programming, such as star-watching.
interventions to be extended developed – even in places such as And those photos are great for
into new areas of wellbeing. Scandinavia and the UK, where the marketing and social media – much more
weather isn’t ideal for much of the year. enticing than many treatment rooms.
PLAY AND WORK
10. CO-WORKING
SPACES
The growth of startups and the gig
economy have powered the development of
co-working offices, where space is paid for
by the ‘seat’ on rolling monthly contracts.
The sector is increasingly competitive,
with operators offering ever better facilities
to gain a competitive advantage.
Some, such as WeWork, with its Rise
by We wellness concept and Industrious,
which has just done a deal to co-locate
with fitness operator, Equinox, boast a
range of spa, wellness and fitness spaces.
But just as co-working providers are We think there will be a sharp
adding wellness facilities, so we expect rise in wellness-friendly co-working Spas could take inspiration
spa and wellness operators – especially spaces – whether in spas or as standalone from co-working space
those in urban areas – to start to add facilities, as the industry continues operator Industrious and
co-working offerings. After all, what better to look for new ways to sweat its its working environments
place to work than within a healthy and assets, find new revenue streams and
supportive wellness environment? create more of a membership base.
SPA FORESIGHT™
SHUTTERSTOCK/YPHOTO
SMART TREATMENTS
11. BRAIN OPTIMISATION

Medical facilities, such as New York’s Blum Center,
THE NEW DETOX
are starting to offer brain optimisation treatments,
and we believe this innovative modality is ripe for
integration into spa, wellness and medi spa operations.
12. STRESS PROGRAMMES
Blum, for example, has partnered with Field, a firm that While detox programmes used to be seen as a major USP of
specialises in neuromodulation methods – such as magnetic spas, especially wellness destinations, we’re seeing this need
stimulation, sound or visual signals, breathing and heart being superseded by retreats that address stress and burnout.
rate training – to help with stress reduction, improved Whether it’s executives, creative professionals struggling with
executive functioning, greater creativity and more. life-work boundaries or parents juggling careers and children,
An initial in-depth analysis of a client’s brain using more customers are visiting spas for stress-busting packages.
multiple EEG tests costs US$795 (€707, £635).
Catering for people with

ambitions to train at a high level
will open up new opportunities
for spa and wellness operators
SHUTTERSTOCK/FLAMINGO IMAGES
TAKING IT UP A GEAR ramping up their training regimes It will enable wellness operators
to emulate their sporting icons. to attract more sportspeople as
13. TRAIN LIKE The trend will be boosted by the growing customers and will bring some of the
AN ATHLETE expertise of personal trainers, exercise determination, stoicism, discipline and
professionals and sports scientists who energy of sport into the industry.
Social media, specialist TV and the are building careers in the wellness We expect spa and wellness operators
growing professionalism of sport has given industries, giving customers access to to increasingly offer Train like an
star athletes huge reach, enabling us to support with technique and motivation. Athlete retreats and to also target
understand their training and nutrition The trend will impact the wellness sportspeople as customers. The 2019
programmes as never before and driving a industry in areas such as the Global Wellness Institute research
trend we’re calling ‘Train like an Athlete’. specification of exercise equipment, topic is physical activity, a market is
Ambitious spa and wellness consumers gym floor layout, programming, says is worth US$828bn, indicating the
are starting to demand support in marketing and endorsements. industry’s increasing focus on this area.
SHUTTERSTOCK/SZEFEI
MEMORY LANE
Spending mindful time in the
forest has been shown to reduce 15. DEMENTIA
blood pressure, lower cortisol
levels and improve memory New studies have shown that
frequent sauna bathing can
reduce the risk of dementia
SHINRIN-YOKU and Alzheimer’s. And other
recent studies have found that
14. FOREST BATHING a healthy lifestyle – including
physical exercise, keeping fit
The Japanese have known for years Cambridge, revealed a garden design at and eating a balanced diet – can
that spending time in the forest is good the 2019 Chelsea Flower Show inspired help offset a person’s genetic
for body and soul – the government by shinrin-yoku, and doctors are being risk of dementia by as much as
introduced the practice of shinrin-yoku, urged to include forest bathing in a social 32 per cent, and help improve
or forest bathing, to the country’s health prescribing initiative to treat stress. memory function and maintain
programme in the 1980s as a way to help So it’s no wonder we’re seeing more a healthy brain as we age.
over-stressed workers, and an estimated and more forest bathing experiences in These are all things that
5 million people take part in the practice. the spa world – from Center Parcs’ forest spas can help to promote – and
Studies have shown that spending mindful spa concept to Aromatherapy Associates’ they’re reasons why spas will
time in the forest, using all five senses, can new Forest Therapy collection. Spas be increasingly important
reduce blood pressure, lower cortisol levels can easily embrace the idea, adding in in retirement communities
and improve memory. Scientists also think programming that takes advantage of and other healthy ageing
phytoncides, a chemical released by trees local woods or bamboo groves with the initiatives. The baby boomers
and plants, helps boost the immune system. guidance of an expert, or incorporating are getting older – and are
Now the practice is gaining followers the scents, sounds and elements of a looking for solutions.
around the world – Kate, Duchess of forest in their design or treatment menu.
SHUTTERSTOCK/ADRIATICFOTO
BEATING TIME LIVE YOUNGER
16. AMPLIFIED 17. REVERSE AGEING

WORKOUTS Although nothing can be done to
stop the clock on our chronological
A number of workout age, we now know how to reverse
options are being driven by biological ageing, so we can
time-poor consumers looking literally live in a younger body
for fast fitness solutions. with the benefits that brings.
These include things Work by Nobel Prize winner Dr We expect huge interest in reverse-
such as electrical muscle Elizabeth Blackburn and health ageing programmes from consumers
stimulation (EMS) training, psychologist Dr Elissa Epel found
the cooling- and compression- telomeres – caps at the end of include testing and personalised
based Vasper System of HIIT chromosomes, which protect programmes around nutrition,
workouts and blood flow them from deterioration – can be lifestyle, mind/body and recovery.
restriction (BFR) training. lengthened to reverse physical Testing to prove the efficacy of
All amplify the effects ageing with good lifestyle – a plant- these interventions is becoming
of exercise, so sessions are based diet, sleep and exercise. widely available due to the growth
shorter and results faster. Some We expect Reverse Ageing in wearables and well-tech, opening
need supervision due to the programmes to increasingly be up new opportunities for working
stresses placed on the body. offered by wellness businesses, to remotely with consumers.
SPA FORESIGHT™
SHUTTERSTOCK/MIAMI BEACH FOREVER

PETAL POWER
Everything from
18. EATING FLOWERS dandelions to roses
and honeysuckle
As more people move to a plant-based
can be eaten to add
diet, the spa and wellness sector is
taste variety and
evolving new services and approaches
nutritional value to
to cater for the growing number of
a wellness regime
vegan and vegetarian customers.
Vegetable butchers, for example, are
now working in a number of high-end
food stores, preparing a wide range of plants at all stages of their development, can grow some of their own vegetables,
vegetables in new and unusual ways from the more traditional fare of seeds, plants and herbs have a huge advantage
and giving advice about the most tasty roots and shoots to buds and flowers. when it comes to providing a point of
and nutritious ways to prepare them. Eating flowers has a long history in difference, both against competitors
We believe this trend will to continue certain culinary traditions, but we think and in relation to people’s average
and broaden and that there will be a new this trend will become more mainstream. day-to-day lives and the foods that are
trend towards replicating the ‘nose to The range of foods available in the available to them. Flowers have subtle
tail’ philosophy of meat butchers with a average supermarket is very limited when nutritional value and energy, and bring
new interest in eating all edible parts of it comes to taste variety, so spas that fresh flavours and colours to food.
Six Senses Bhutan is a

series of five lodges spread
across the remote kingdom
REMEMBERING
20. LEON CHAITOW

Massage/bodywork is the engine room of
the spa and wellness industry, and in our
final Spa Foresight item this year we pay
GETTING AROUND tribute to guru Leon Chaitow, who died last
September, leaving an incredible legacy for
19. SPA CIRCUITS the wellness industry and healing arts.
Chaitow graduated from the British
When Six Senses opened its in the Dolomites, and has its College of Osteopathic Medicine in 1960 and
Bhutan outpost in 2019, it sites set on a third outpost in worked tirelessly all his life, both practicing
consisted of not one resort, the countryside, so that guests and teaching at chiropractic, physiotherapy,
but five lodges spread across can fully experience Italy by osteopathic, naturopathic and massage schools
the remote Himalayan travelling between the resorts. in Europe, the US, Canada and Australia.
kingdom, each with their own We predict we’ll see more Chaitow was the first naturopath/
design aesthetic – and their of this sort of thing. And osteopath appointed as a consultant by
own spa. The idea is to offer while many spas may not the UK government to a medical practice
different experiences at each have the budget for multiple and wrote or edited over 70 books.
location as guests take part outposts, creating a partnership We advocate his work and encourage
in a ‘Six Senses Journey’. with nearby spas, as the hot spa and wellness operators to train their
Lefay Resorts in Italy, known springs in Colorado have therapists in Chaitow’s methods to raise
for its destination spa on Lake done, is an excellent way to standards across the industry and elevate
Como, has a similar idea; it’s pool marketing budgets and therapists to a higher skill level. O
added a mountain location create a journey for guests.
SPA FORESIGHT™ Archive
2018-2019 Q Social good Q 3D printing 2011
Q Vegan spas Q The virome Q Predicting purchasing Q Express treatments
Q Spa tribes Q Clean eating Q No front desk Q Beauty treatments
Q Rage rooms Q Dementia-friendly Q Hot spot: Japan Q Spa data
Q Senior living Q Meditation spaces Q Virtual trainers Q Location-based
Q Rewilding Q Epigenetics Q Bad products marketing
Q Cockroaches Q Skin science Q Over nourishment Q Serious skincare
Q Plastic free Q Specialisation Q Circadian programmes Q Discounting
Q Assisted stretching Q Singing Q Microgyms Q Treatment room size
Q Blue light antidotes Q Suspension massage Q Gut health – microbiome Q Part time staff
Q Home wellness Q Hot Spot: Haiti Q Clean air & water Q Global marketing
Q Andropause Q Walk-in spas Q Facial recognition partnerships
Q Brain health Q Immune challenge Q Wellness cities
Q Visual detox Q Rest for recovery 2010
Q Diagnostics Q Floatation 2013 Q Spa art
Q Hawaii Q Modular fitness Q Fresh food deliveries Q Four star spas
Q Self-care Q Online reviews Q Menu engineering
Q Spa coaching 2015 Q Wearable tech Q Spa memberships
Q Climbing Q Invisibles Q Death Q Social spa-ing
Q Meaningful meetings Q Faecal transplants Q Emotion Q Spa niching
Q Blockchain Q Hot spot: Panama Q Skills register Q Walk-ins
Q Massage-on-demand Q Glute massage Q Online learning
2017 Q ASEAN market Q More with less Q Scientific proof

Q Tattoo detox Q Attractions & spa Q Delicious extras Q Wellness tourism
Q Spa dentistry Q Hot spot: Cuba Q Pop-up spas Q Pro retail brands
Q Grief Q Tiered spa offering Q New allies Q Eco-packaging
Q Simplicity Q Tribal investments Q Cellulite Q Social networking
Q Therapy animals Q Sport & spa Q Home spa
Q Extreme bathing Q Next gen skincare Q Childhood obesity 2009
Q Skin microbiome Q Haemoglobin levels Q Mobile biometrics Q Spa benchmarking
Q Resilience Q Sexual wellness Q Sex in spas Q Brand diversification
Q Wellness communities Q Biomimicry Q Spa brands Q Yield management
Q mfDNA Q Hot spot: Bintan Q Hand & arm massage Q Travel spas
Q Global onsen Q Halal tourism Q Repeat business Q Hair services
Q Cuddling Q Animal movement Q Hot spot: Africa Q Online booking
Q ASMR Q Age-friendly design Q Variable pricing Q Diagnostic spas
Q Ketogenic exercise Q Face massage Q Last impressions Q Organic certification
Q Menopause Q Real estate Q Exercise Q RFID
Q Body forensics Q Hospital spas Q Getting ethical
Q Personal pollution sensors 2014 Q Olfactory marketing
Q Nootropics Q Loneliness 2012 Q Wellness real estate
Q Uzbekistan Q Oil, gas and solar Q Budget spas Q Medical tourism
Q Nose to toe Q Edible environments Q Corporate wellness Q Sustainability
Q Living food Q Education overhaul Q Spas for men
2016 Q Neuroplasticity Q Deal sites Q Sleep health

Q Scaleable wellness Q Cellular health Q Beauty brand power Q Spa bedrooms
Q Iceland Q Robot therapists
Q Breathing/elimination Q Hot spot: War zones
Q Spa planes Q New superfoods: fats & carbs
ABOUT THE AUTHORS
Liz Terry has been Jane Kitchen has a 20-year Katie Barnes is the editor
writing about and career in international media, of Spa Business magazine
analysing the global covering topics from health and was launch editor of the
leisure industries since and wellness to furniture and Spa Business Handbook.
1983. She’s editorial design. She’s the editor of Her career in publishing has
director of Spa Business the Spa Business Handbook focused on the international
and Spa Opportunities magazines. and contributing editor to Spa Business. spa, beauty and health sectors.
Email: lizterry@spabusiness.com Email: janekitchen@spabusiness.com Email: katiebarnes@spabusiness.com
Twitter: @elizterry Twitter: @JaneKitchenSB Twitter: @SpaBusinessKB
SPONSORED BRIEFING
A playful tomorrow
Investing in children’s facilities gives a spa and wellness offering a competitive edge,
as well as helping the next generation achieve their potential, explains Mohammed
Ibrahim, CEO of industry design and consultancy practice, The Wellness
A
lbert Einstein once said “Play is guide our new generation to develop and
the highest form of research”, cope with life challenges,” he explains.
explains Mohammed Ibrahim,
CEO of industry design and Children’s clubhouses
consultancy practice, The “The availability of children’s facilities – I’d
Wellness. “My aim is to revive this call them children’s clubhouses – are a key
philosophy and help our future generations consideration for consumers when choosing
develop and have fun, away from the their next destination,” says Ibrahim, “so
stressful life we put them through. they should be a revenue generator, as
“We want kids to be kids, learning well as offering what each parent seeks for
without stress and enjoying life but how their child and what each child needs.”
can we do this today? The high-tech life Ibrahim’s vision is to enable kids to
they live nowadays takes them away from re-learn the skills they’re losing due to
the active, movement-filled life children modern life: “Our aim is to meet the
used to live and creates a lot of problems needs of families and operators through
with their social, visual and motor skills. a creative design approach that aims
“It’s so important we give our children to make sure kids stay kids, but also
the right tools to adjust and stay learn while being active,” he says.
healthy and socially intact. We must “Offering this kind of full experience
ensure we let them shine,” he says. that caters for children, while also giving
The Wellness has created concepts for “When we talk about wellness for kids, parents the opportunity to ‘dream big’
children’s clubhouses to give spa and we’re not talking about kids’ spas, we’re in terms of their own wellbeing, is very
wellness developments a strong USP much more interested in how to help important for spa and wellness operators.
Children’s
clubhouses
The Wellness
Children Blueprint
are not things Mohammed Ibrahim outlines the
elements of play needed to inspire
The active zone
to be moulded, kids to have fun and gain confidence.

Target age groups are toddlers,
The place where kids use their
body to develop their strength and
but people to preschoolers and school-aged endurance and their motor skills
be unfolded
children. Each will have their to achieve higher levels of physical
own dedicated zones literacy and better health and vitality
Jess Lair
The complete experience
“Parents must also be relieved of
worry about their kids’ wellbeing and
to know they’ll be playing, learning,
experimenting and developing,” he says.
“My vision is for the creation of a kids
club which is a complete experience – a
place where children can grow, develop
life skills and have fun, while creating
a socially integrated community
for all the family,” says Ibrahim.
“When developing children’s clubs,
The social zone Visual perception
we take into account each location, the Here, kids learn behavioural skills, These activities help the brain make
society and culture. This ensures we enjoy making friends, building sense of what the eyes see.
create every facility using a concept their character and learning how to Visual perception has been
that’s unique and special in every integrate with others and to deal shown to be closely associated
way – every time,” says Ibrahim. with living successfully in society with language processing
“Life challenges have a vital role to
play in kids’ everyday lives, it shapes
them into healthy, happy adults.”
The process
“When creating great children’s
clubs, the assessment process is very
important. This is conducted using
observatory play research, where experts
establish the development needs of the
target audience,” explains Ibrahim.
“The most important aspects when
designing any children’s facility are
this research and understanding
the daily operational challenges.
Language development Auditory perception
This enables us to create custom- Language development allows This developmental element involves
designed solutions and enhancement kids to learn how to express listening and explaining what you heard.
programmes designed to respect each themselves by talking and making We use auditory perception to enjoy
child’s differences and visions.” conversation, reading and storytelling, the theatre or cinema, get attached to
listening and expressing a story and then express our opinion
O www.thewellness.ae
EVENT REPORT
Host venue Bishuiwan Hot Springs, China
Heated Debate
Hot spring owners and stakeholders gathered in China and Japan for the latest
T
Global Thermal Think Tank events. Lisa Starr shares her highlights from Asia
here was a time, not that long ago, when with wellness professor Marc Cohen. Davidson himself
treatments utilising water were considered has allowed his passion to carry him to 51 countries since
essential to a spa experience. In the last 1998 on what he calls ‘hot springs research missions’. This
decade, with the advent of the wellness year for the first time, the G3T group offered conferences
movement and the advances in technology before and after October’s Global Wellness Summit
and equipment, it’s no longer a central in Singapore – one in China, the other in Japan.
component. There are, however, locations
where water still plays a starring and pivotal Chinese whispers
role – the thermal/mineral springs spa. At the pre-summit event in Guangzhou, China, the host
These businesses, which can seem few and far between in hotel Bishuiwan Hot Springs rolled out the red carpet
certain parts of the world, actually number approximately for more than 40 attendees of the two-day conference.
35,000 globally according to the most recent Global Wellness Simultaneous translation was offered for the presentations
Institute (GWI) research. Thermal and mineral spring spas from government officials, scientists, doctors, and
are the keepers of time-honored bathing and communal thermal spa operators on a variety of relevant subjects.
traditions in their regions, attracting locals and tourists Zhang Yue, secretary general of the China Hot Spring
alike. In the last few years, as spa conferences move into the Tourism Association, gave some insights into the hot
wellness realm, representatives of this specialised group springs market in the country. He says that much effort,
have begun to gather annually in an event that has come and expense from the government – almost CNY71bn
to be known as G3T, or Global Thermal Think Tank. (US$10.1bn, €9.1bn, £7.7bn) – has been put into the
“The primary impetus for starting the group was a desire development of hot springs tourism, with impressive results.
to learn from bathing cultures of the world, and to do it One location in Chongqing had 40,000 visitors in a day!
together with other people who share a passion for hot China has approximately 2,500 hot springs locations, many
springs,” says Charles Davidson, founder of Australia’s of which target the luxury market and some that are also
Peninsula Hot Springs, who originally set up the group able to host conferences and provide entertainment.
A national panel, including Zhang Yue (first right), gave insights into hot springs in China
Up to 40 hot spring leaders
attended to learn about
bathing cultures of the world
G3T founder Charles Davidson

Panel topics included economic impact, market gaps and research
However, Zhang says there’s a gap in the market to Almost US$10bn

develop locations with middle and lower-end pricing as
well, so that locals can also participate – one facility even has been spent on hot
has a price of CNY20 (US$2.90, €2.60, £2.20) a day. springs tourism and
Some hot springs operators in China are working
with local hospitals, and others are piloting the
development in China
inclusion of Chinese medicine practices alongside
thermal bathing. However, Zhang remarks that these which also taps into natural thermal waters, created 120
efforts are in the early stages, and they recognise the jobs. Hennebry also shared that Davidson’s Peninsula
challenges in combining recreation with true therapy. Hot Springs has created 330 direct jobs, sees 440,000
guests per year, and has spurred AU$50m (US$33.7m,
Economic focus €30.7m, £30m) in development. Hennebry commented
Mark Hennebry, CEO of Ensana Hospitality, a brand of that these improvements bring additional benefits
Danubius which operates 26 thermal/mineral hotels and beyond economic to a region: “Modern days see the
spas across Europe, shared some economic data reflecting isolation of individuals, but hot springs bring them
the health of the industry. This included an exciting project back together, and bring new life to old buildings.”
in the UK spa town of Buxton, a development that’s costing Ingo Schweder, CEO of GOCO Hospitality, discussed
nearly £70m (US$91.7m, €82.4m) and creating 100 jobs. the complicated topic of valuation of hot springs resorts,
In Bath, England, the refurbished Thermae Spa attracts using his own company’s acquisition of Glen Ivy Hot
260,000 visitors a year, while YTL’s Gainsborough Hotel, Springs in the US as an example. Glen Ivy has been
EVENT REPORT
In Japan, a government-backed
initiative called Shin-Toji
encourages hot spring bathing
operating since 1860 and has more than 200,000 annual Hot springs are like lighthouses
visitors. Operating revenues from 2019 were predicted to
reach US$31m (€27.9m, £23.7m), with a 35 per cent margin. for regions. They attract people
But Schweder says investors want more added value, who, once at a destination,
so Glen Ivy is adding 50 hotel rooms, and 245 housing
units. But it’s only been able to do this because it’s got
spend money on other activities
strong financials – 80 per cent of visitors are repeat
guests and this has created a stable business model, experiences, natural environments, picturesque scenery,
allowing Glen Ivy the financial opportunity to also be beauty treatments and communication with local people.
part of the burgeoning wellness real estate industry. “The Japanese Ministry of Environment launched
Shin-Toji in April 2018, and 39 cities, 55 companies, 38 resort
Shin-Toji scheme hotels, 26 tourism associations and 46 other organisations
Days before the post-summit gathering in Japan, the venue have already been participating as members now.”
was forced to move to Shuzenji on the Izu Peninsula due to a
typhoon threat. Unfortunately, that meant many government Lighthouses for communities
and association representatives were unable to attend. While the thermal/mineral springs segment of wellness,
However, industry leaders managed to make it and valued by GWI at US$56bn (€50.4bn, £42.8bn), is one of the
held lively discussions on the development of hot springs oldest wellness traditions, this market is continuing to grow
communities globally, as well as hearing about the latest and flourish, as operators realise the potential of this model,
research covering everything from balneology and exercise in a digital age, to provide connections between people and
packages to the importance of nature therapy. There was also communities. Davidson concludes: “Hot springs are like
also a call for industry and academia to work more closely lighthouses for regions. They attract people who, once at a
together to create an evidence-based explanation on the destination, spend money on other activities. The more we
benefits of bathing and water properties that Japanese onsen can encourage people to engage in conscious travel that is
facilities can use to educate bathers. driven by the health and wellbeing association of hot springs,
Elsewhere, in the 2019 Spa Business Handbook, Japanese the greater the social, environmental and economic flow on
researcher Tomonori Maruyama pointed out the hot spring benefits to communities.” O
potential in his country which boasts 12,860 thermal springs
providing accommodation for more than 130 million guests.
He says: “An emerging opportunity for the spa and wellness
Lisa Starr is a senior spa consultant
industry in Japan is Shin-Toji, a scheme for encouraging a and trainer at Wynne Business.
wellness lifestyle by spending time in hot spring regions Q lstarr@wynnebusiness.com
while at the same time enjoying local foods, cultural
Learn why Booker is the leading spa management software
mindbodyonline.com/spa-software
www.mindbodyonline.com/spa-software
PROMOTION
Material
Differences
As a symbol of luxury, innovation and quality in the world of spa
and hospitality, much of RKF Luxury Linen’s success comes from its
highly client-centric design process, says CEO Riadh Bouaziz
G
rowing up in Tunisia and
holidaying with his family
at hotels and resorts, Riadh
Bouaziz – even from a young
age – was captivated by how
an atmosphere of luxury could
impact a person’s feelings and Every design
emotions. “It made me determined to
work in the hospitality industry in some
must tell a story
way, and spread these feelings of comfort – an authentic,
and happiness to other people,” he says.
Fast forward a few decades and that
captivating and
aspirational young boy is not only the
Riadh Bouaziz
enchanting story
founder and CEO of a French company
serving the luxury hospitality and
wellness markets – he’s also regarded grown into a sought-after partner for The client journey
by his peers as an inspirational the creation of hospitality and wellness In addition to this, the RKF-client
change-maker who has successfully linen concepts that are unrivalled in relationship has always been key, as
elevated the design and manufacture their originality and attention to detail. “that’s where the magic happens”, says
of linen to a commercial art form. “Our partners are proud to be associated Bouaziz. “We love to be involved from
With Bouaziz at the helm, RKF with RKF, because they know how our the very beginning of a project, ideally
Luxury Linen was always destined to B2B reputation will enhance their own even before the designers have been
be so much more than ‘just another brand, and bring the customer experience appointed, as we see linens as integral
product supplier’ to luxury brands. It’s to a whole new level,” says Bouaziz. to the development of the interiors
and overall customer experience.
“Every design must tell a story – an
authentic, captivating and enchanting
Bouaziz says the group is
story – and that’s what we set out to do on
unrivalled when it comes to
each project, paying homage to the past
originality and attention to detail
while creating a vision for the future.
“Before we even discuss the choice
of fabrics or colours, our design team
undertakes an in-depth period of
research around elements such as
the history of the building, its unique
architectural forms, the landscape that
surrounds it, etc,” says Bouaziz.
For one high profile hotel project in
London, Bouaziz was inspired by the
undulating shape of the balconies, and for
66
RKF has worked with 25,000-plus
clients from fashion brands such as
Guerlain to sheiks and celebrities
historical context, researched the fabric

manufacturing processes and trends RKF is a leader in the luxury linen
of the 60s – when the building was first market, with unique, high quality
erected. “Our site in Luxeuil les Bains is materials that are appreciated by our
the oldest textile factory in Europe, dating clients, and fulfil our aim to offer them
back to 1834. This enables us to access
the very best. Lancôme and RKF have
archives to research the fabric processes
been partners for almost 20 years,
of the time – to come up with something
that’s authentic, yet with a modern twist.”
and our projects have always been
On another luxury project – this time a based on collaboration, flexibility,
wellness retreat in a desert landscape – the trust and a desire to innovate.
RKF team researched the indigenous Karolina Abdelbary, Lancôme
plants of the region and discovered
a desert herb that only needs a few
droplets of water each year to survive Made in France there are no signs of this slowing down.
in an intensely arid environment. Celebrating its 20th anniversary in One recently signed contract is with the
So the team based their whole linen 2020, RKF has worked with more than prestigious Raffles Group, which is in
concept around this plant that, as a symbol 25,000 clients, from prestigious French the process of redesigning all its global
of thriving life and resilience, fitted perfectly palace hotels to five-star global hotel properties. RKF has joined the project
into the ethos of the wellness resort. chains and many private projects for at the ground level – so that linens for
sheiks, princesses and celebrities. the restaurant, bedrooms and spa will be
In all that time, RKF has stayed integral to the new Raffles look worldwide.
committed to its ‘Made In France’ And this, of course, is just where
roots, investing heavily in research, Bouaziz wants to be. He says: “For so long,
development and manufacturing, so linens have been an after-thought in the
its clients can be confident in both the hospitality and wellness design process.
provenance and quality of its materials. But RKF has changed the landscape of
Three of its award-winning commercial linen, making it an essential
fabrics – DreamSoft®, Timeless® and starting point – something that delivers
MicroFeel® – are patented. And Bouaziz, beautiful, sustainable concepts for our
who originally studied engineering clients, and an unforgettable experience
in the northern France region where of luxury for their customers.” O
his empire now flourishes, says three
new patents are pending this year. Contact RKF
The past two decades have seen Tel: +33 3 84 90 08 56
explosive change and growth for RKF, and Email: rkf@rkf.fr Web: www.rkf.fr
RKF works with Raffles worldwide
FIRST PERSON
SPLASHING OUT
Molitor, the iconic and historic Parisian lido, is a popular haunt for
locals following a stylish renovation and addition of a hotel, club
and Clarins spa. Magali Robathan dips in to find out more
A
s a teenager, my Parisian mother ironwork, terrazzo floors, mosaics, portholes and
used to go to Molitor on hot days to white railings that contributed to its cruise liner feel.
swim, sunbathe and eye up the other The outdoor pool was surrounded by sun loungers,
teenagers. Like many, the iconic art sandy ‘beaches’ and brightly coloured parasols.
deco pool held a special place in her Bathing beauty contests and artist’s galas were held
heart, which is why I was excited there and in 1946, French designer Louis Reard
to visit it in its latest incarnation, famously launched the first modern bikini there.
more than half a century later. It began to fall into disrepair in the 1970s as
The Molitor pool complex was inaugurated in 1929 renovations became more expensive and in 1989
by Olympic swimmer Johnny Weissmuller, who worked the keys were returned to Paris City Council. The
there as a lifeguard that summer and later starred as complex remained closed for two decades until Colony
Tarzan in the Hollywood movies of the 1930s and 1940s. Capital, associated with Bouygues Construction and
In the years that followed, the swimming Accorhotels, was awarded a tender for its restoration
club – which consisted of a 46m outdoor lido and – one that would respect its unique history but also
a 33m indoor pool – became the place to see and bring in a contemporary style in a nod to the edgy
be seen. It hosted fashion shows and attracted street artists who gathered there when it shut down.
celebrities, but also acted as a respite from the In 2014, the complex reopened under Accor’s
city for ordinary Parisians like my mother. MGallery brand. The pools had been demolished
Molitor was designed by architect Lucien Pollet, and rebuilt true to original designs and with colours,
who employed the finest craftspeople to create the mosaics and balustrades all faithfully rerendered.
68
French designer Louis Reard
famously launched the first
modern bikini at Molitor
From the iconic warm yellow

facade, to the colourful cruise liner
feel, all aspects of the original lido
have been meticulously restored
In addition, was a new 124-bed swimmers were doing calm lengths, barely
hotel with a restaurant, bright It’s the magical rippling the water’s surface. Around the
and open rooftop bar offering
views of the famous pool and a
pool at the heart of winter pool, the old changing cabins
have been turned into mini art galleries,
chic and dramatic fitness club
and 1,700sq m Clarins spa.
Molitor that really with a different contemporary artist
given free reign to transform each one.
steals the show The pools, spa and fitness area are
Sense of arrival available for use by hotel guests, Club
I arrived at Molitor after a busy Molitor members and members of
day travelling around Paris to various meetings. It’s the public who have booked an Escale Molitor
location in the 16th arrondissement is slightly out of package at the Spa by Clarins – which starts at €280
the way and it took me longer than expected to walk (US$312, £237) and includes a one hour treatment
from the Metro station, so the sight of the building’s and access to the facilities. It’s obviously a popular
iconic warm yellow facade was a welcome sight. club; a steady stream of members arrived to
Club Molitor has its own entrance and reception; as check in while I was there, and the spotless, well-
I walked in from the busy city street I felt a real sense designed changing rooms were filled with people
that I’d arrived at a destination. Everything about the dressing and undressing and chatting quietly.
place feels exclusive and very cool – the Jean-Philippe
Nuel-designed interiors are bold and graphic, with navy Lido-inspired spa
walls, geometric patterns and flashes of the original A lift takes you down to the subterranean Molitor Spa
‘tango yellow’ facade picked up in the furnishings. by Clarins, where the geometric vintage-style flooring
From the club’s lounge area, you look out onto the in the spa’s entrance creates a dramatic first impression.
iconic outdoor pool – heated to 28 degrees all year This 1,700sq m facility, is one of the largest hotel
round – and it’s an impressive sight. It was dark when spas in Paris. It has 13 treatment rooms, with beds
I visited, and the pool was lit up, making it glow a by Gharieni, a hammam, sauna, sensory showers, a
vibrant turquoise. In the winter pool opposite, several relaxation room, tea salon, hairdressers and barber shop.
FIRST PERSON Specialist sports-specific
massages are a signature
offer at the busy, popular spa
Sport and swimming are at the heart of the club,

and this carries through to the spa both in terms of the
design – with black and white photos of bathers from
Molitor’s heyday and lido-inspired murals – and the
treatments. A range of specially designed, one-hour
sports massages, which cost €150 (US$167, £127) on
weekdays and €160 (US$178, £136) on weekends,
is based on running, skiing, boxing, tennis, golf
and – of course – swimming. Each has been created
together with a ‘high-level sports ambassador’ and
targets specific muscles. The swimming
massage, for example, focuses on the A friendlier therapist came to greet me and led me
shoulders and was developed with French The geometric to my treatment room, which was also decorated in
ex competitive swimmer Camille Lacourt.
I’d opted for the signature Massage
vintage-style blue and white, with a lido-inspired mural-type wall
covering. She immediately put me at ease, asking
Equilibre, a one-hour, €150/160 rebalancing
massage with essential oils, using Clarins’
flooring in the me lots of questions about whether the room was
warm enough, where I hold tension, any injuries
Tonic Oil to stimulate the body and senses. spa’s entrance and what I was hoping for from the session.
On arriving at the spa, I was welcomed She left me to get undressed and lie on the
in true Parisian style – polite, professional, creates a dramatic massage table, and when she returned she again
but perhaps not as warmly as it could have checked that I was comfortable. The treatment began
been. In the spacious Tea Lounge, I relaxed
first impression with hot flannels on my feet, and then a full body
with a detoxing tea taking in the stylish crisp massage using warmed oils. My therapist was very
navy and cream colour scheme, turquoise chairs and attentive – checking if I wanted the table to be heated
dramatic flooring continuing on from reception. and what sort of pressure I wanted. She spent extra
time on areas that needed more work, including my
neck and shoulders – which get very tight from too
much computer work – and the tops of my legs, which
she told me afterwards had some water retention.
The treatment finished with a highly relaxing
head massage and I was gently brought back
round with some water before being led back
to the reception area where I was given advice
about aftercare. I felt lighter and energised –
definitely needed after my long day in Paris.
In summary, my massage was extremely good,
and the huge spa impressed me with its design
and spacious feel, but it’s the magical pool at the
heart of Molitor that really steals the show and
makes you feel you are somewhere special. O
Magali Robathan is editor of design title

CLADmag, a sister publication to Spa Business
Q magali@CLADglobal.com
The 1,700sq m hotel spa is one of the largest in the city
SPA TECHNOLOGY
FOR THE NEW DECADE
Gharieni Gharieni
Celliss MLX i3Dome
Revolutionary anti-cellulite treatment The Ultimate Detox Booster:

and body contouring for fast Holistic triple-detox treatment using
±ĹÚåþÏĜåĹƋųåŸƚĬƋŸţ Far-Infrared, Plasma and Light.
Forbes Travel Guide

ų±ĹÚkþ ÏĜ±ĬƖǈƖǈ
www.gharieni.com
PROMOTION
It’s icelab’s reliability and profitability that makes it

stand out in the market, says sales manager Benjamin Bäurle
Keep your cool
S
pas can choose from a variety What’s more, Bäurle says the icelab -110
of experiences and concepts to can be very profitable – the sessions, for up
offer guests, but the reliability to groups of four, only last three minutes
of Cold Sauna icelab -110˚C so you can fit in more than 100 a day. The
is what differentiates it as a versatile treatment can either be offered on
wellness proposition, says sales its own, combined in spa menu packages,
manager Benjamin Bäurle. within fitness, sports and leisure packages, Chenot Palace Weggis
Over the last 24 years, not a single and even be part of medical spa offerings.
icelab -110˚C has been reported faulty At the same time, the chamber has low
due to technical reasons. The whole electricity consumption and its Heatback Cold Sauna icelab -110˚C is
body cryostimulation cabin uses unique Recovery System means all the heat made by Germany’s Zimmer
software for telemaintenance, and state-of- extracted from it can be ‘recycled’ and used MedizinSysteme and is
the-art product set-up assures the utmost to support the heating of a swimming pool. distributed worldwide to
consistency. Plus its electric system fulfills Bäurle adds that a return on investment spa and wellness centres,
the highest German engineering standards. can be seen in the first few years. sport and fitness clubs
Even the very first icelabs installed and medical facilities.
in 1996, and the CryoVIP introduced It supplies some of the top
nine years ago, are still in operation. spas in the world including
It’s rare that whole body cryostimulation those at the new Chenot
solutions reach the temperatures they Palace Gabala, Azerbaijan and
claim to, says Bäurle, meaning that Palace Weggis, Switzerland;
Contact Zimmer
the full benefits are not delivered. Waldhotel at the Bürgenstock
MedizinSysteme GmbH
But icelab does just that, using an Resort, Switzerland; Jumeirah
electric triple cold cascade which also Tel: +49 731 9761 0 Al Wathba Desert Resort,
produces a comfortable, dry, cold air Email: icelab@zimmer.de Abu Dhabi; The Istana in
environment for guests where they don’t www.cold-sauna.com Uluwatu, Bali; Thermes Marins,
come into contact with refrigerants, www.wholebody-cryotherapy.com Monte Carlo; and Sparkling
nitrogen, liquid air or other gases. Hill Resort, Canada.
better comfortable
real dry -110°C
REAL TEMPERATURE SECURE RELIABLE

Real -110 °C reaching body surface. Visual Control via windows and CCTV. Very long product life cycle.
Intercom system and emergency door. No Ready for use all day!
contact to gas.
PROFITABLE ENERGY SAVER EXCLUSIVE

Low operation cost, high usage. Ready for Low electricity consumption. For your guests - only the best.
use all day, with room for 4 people at the Heat recovery system available.
same time!
www.cold-sauna.com | www.whole-body-cryotherapy.com
DESTINATION SPA
74
ALPINE ENERGY
Italian destination spa Lefay has just opened a second location in the Dolomites.
Jane Kitchen finds out how wellness underpins everything for this innovative group
“We don’t build hotels – we

build spa hotels. Spa is always
at the core of our properties,”
says Lefay MD Alcide Leali
75
DESTINATION SPA
Being inside these zones,

in a world of analogies and
symbolism, will help guests to
understand the type of energy
they need to find balance again
and a bigger spa,” says Leali. “We wanted to enter the

market with a property that’s not just a leader today,
but that will still be a leader in the next 10-20 years.”
The focus on spa seems to be paying off: at both the
The spa generates up to 30 per cent of resort revenue
Lake Garda property and the Dolomiti location, 30 per cent
of resort revenue is generated by the spa, with around 50
per cent of guests taking a treatment. This also means that
the Dolomiti hotel – located in Madonna di Campiglio, one
of the top skiing destinations in Italy – can attract guests
year-round. “A spa destination in itself is attractive for Energy zones
guests, regardless of the location or the season – people It’s the Energy Therapeutic World that’s the star
need to go there to stay healthy and recover,” says of Lefay Dolomiti, with five zones based on the
Leali. “This need is essential and not deferrable.” Chinese qi energy concept which moves through
Treatments and programming at the new Lefay Dolomiti five phases between the poles of yin and yang.
spa – which is spread over four levels – are based around “Everything that exists is connected to these five
the Lefay Spa Method, a wellness philosophy born from phases, that can be connected to the seasons, colours,
studies carried out by a team of medical experts in various directions, and parts of the human body,” explains Leali.
holistic disciplines. Signature energy treatments aim Each of the five areas – The Green Dragon, The Red
to rebalance and rejuvenate both the body and mind by Phoenix, The White Tiger, The Black Tortoise and the
stimulating classical Chinese meridians to activate the Centre – is devoted to a particular season and linked to
energy systems. In the Dolomites, this philosophy has an organ in the body and feature different colours, scents
also been translated to a vast, 1,700sq m (18,300sq ft) and levels of temperature and humidity . “Being inside
thermal area known as the Energy Therapeutic World. these zones, in a world of analogies and symbolism,
will help guests to understand the type of energy they
need to find balance again,” says Leali. “They represent
the relationship between our body and the elements,
the seasons, and the unique paths of our existence.”
Guests are given recommended circuits that include
prescribed time in specific saunas (from a choice of
nine) and relaxation areas, combined with massages,
facials, breathing or meditation activities. The spa
Centre includes a hydrotherapy pool with a domed
skylight, and relaxation areas with commanding views
of the mountains. Light is important in this area, which
The vast thermal area is the star

of the spa. It’s built around five
energy zones, including the Black
Tortoise (right) to tackle stress
The spa sits at the centre of the LEFAY DOLOMITI
resort and covers 5,000sq m, SPA SUPPLIERS
making it 30 per cent bigger than Treatments & products:
the original one in Lake Garda in-house range, Hydrafacial,
Intraceuticals and Zo Skin Health
Heat experiences and
pools: Hofer Group
Hydrobaths: Unbescheiden
Beds: Lemi
Linen: Beltrami
We wanted to enter the market with a property that’s not just a leader
today, but that will still be a leader in the next 10-20 years
connects all of the zones, and guests are 50-minute Massage of the Black Tortoise
encouraged to transition here for a few using chromotherapy and vapourised
minutes between the different saunas. . essential oils, a 50-minute facial energy
massage, a 40-minute qi gong session,
The Black Tortoise and dedicated phytotherapy session,
I’m told my own energetic levels will and is offered for €300 (US$332, £255).
naturally draw me to one of the four “The challenges people face in their
zones – the Green Dragon is suggested for daily lives are driving them to explore
impulsive and nervous people, while the new wellness-related products and
White Tiger is for people experiencing services as they realise a need to take
weakness, tiredness or melancholy – and care of themselves,” says Leali. “As
each zone even has its own blend of well as pollution, bad dietary habits
herbal teas to help realign your energy. and less time to exercise, today’s
For me, it was the Black Tortoise path consumers experience mounting
– suggested for people experiencing pressures, tough schedules, lack of true
Tired guests head to the White Tiger zone
stress – that drew me in, which meant leisure time, and constant availability
retreating into a dim, cave-like area through digital devices. As a response,
created with dark stone and black tile. There, surrounded a step back is needed: guests reassess how they live
by the scent of juniper and cypress, I rested in the Salt their lives, and look for other types of fulfilment.”
Grotto, and floated blissfully in the hypersaline waters of
the Salt Water Lake – one of three private floatation pools Mountain spa
designed for up to two people. The spa brochure tells me In addition to the Energy Therapeutic World, the spa
this zone represents the stage of profound gathering, of features a treatment and rituals floor for treatments with
winter, and the peak of yin. If this energy is imbalanced, more than 20 rooms, as well as a level dedicated to fitness,
light sleep and loss of creative abilities can ensue. A full with a 24-hour Technogym-equipped centre that overlooks
Black Tortoise sequence consists of the Salt Grotto and the garden and includes studios for breathing, meditation
Salt Water Lake, relaxation on a water lounger, plus a and physical-energetic rebalancing classes. The indoor
DESTINATION SPA
sports pool is covered in tonalite, a local granite-like stone,

and has been inspired by the mountain streams, while the
indoor-outdoor pool includes hydrotherapy circuits, and
boasts stunning views across the mountains and valleys.
Indeed, floor-to-ceiling glass takes advantage of the
mountain views throughout the resort, from the relaxation
area to the restaurants and even the Red Dragon sauna.
Spa treatments aim to reactivate energy channels and to
rebalance the energy of the body and mind, and combine
traditional massage techniques with the stimulation of
meridian points. A new Scents of the Forest category
uses natural local ingredients like horse chestnut and
arnica oils enriched with mountain pine and juniper,
mineral alpine salt and traditional butter from the Alps.
Other treatments use mud from the nearby Val di Genova
which is enriched with magnesium or malachite.
There’s a spa floor dedicated to fitness
In addition, non-invasive aesthetic treatments
are on offer, including Hydrafacial MD and oxygen
therapy treatments from Intraceuticals and Zo
Skin Health Restoration by Dr
Zein Obagi, aimed at treating skin
discolouration, acne and dehydration. Innovation, nature and a
Specialist medical consultations unique wellness method
and treatments in physiotherapy are the principles of the
and osteopathy are also available.
Lefay wellness philosophy
Designing wellness
The 88-bedroom resort has been such as Four Seasons and Relais & Chateaux,
designed by architect Hugo Demetz, designed the interiors, which feature natural
who worked on the original Lefay materials such as Italian oak for the parquet
Resort. Demetz used local wood and flooring and chestnut for the furnishings, as
stone to help the hotel blend into the well as local stone, Italian leather, wool and
landscape, and clad the exteriors in fir cotton linens. Lefay has positioned itself as a
and larch wood. Italian architect Alberto sustainable brand, and the new resort is certified
Apostoli, whose clients include operators by ClimaHotel and uses renewable energy
sources to produce thermal and electric energy .
Fifty per cent of guests
The Dolomiti property is also home to the first Lefay-
have treatments
branded wellness residences which have access to all of
(above); The thermal
the resort’s services, including the spa. There are 22 in
Centre connects all areas
total and they range in price from €1m (US$1.1m, £851,300)
and guests relax there
to over €3m (US$3.3m, £2.6m). “This means the Lefay
between sauna sessions
experience is not limited to a wellness stay, but expands
into a new mode of living in a place where wellness is
everywhere,” says Leali. Plans are also underway to add
residences to the Lake Garda location, and residences
will also be on offer at the upcoming resort in Tuscany.
“Innovation, nature and a unique wellness method
are the principles of the Lefay wellness philosophy,
blending together east and west to recover inner
harmony,” says Leali. “We believe that exclusivity
means doing what no one else has yet thought of,
investing in the present and in the future, creating
something for a select few that benefits everyone.” O
Jane Kitchen is a consulting editor at Spa Business

Qjanekitchen@spabusiness.com
78
+39 035 716315 O www.beltrami.it O www.beltramiboutique.com
EVENT REPORT
BAKU
TO T H E
future
Spa trends, innovations and concepts, investments
in biohacking and science all underpinned topics Left to right: event
presenters Mike Wallace and
at the Spa & Wellness International Congress in Laszlo Puczko with Lisa Starr
Azerbaijan. Lisa Starr shares her takeaways
I
2019 PERFECT SPA n December, 260 spa On subsequent days, the
AWARD WINNERS: professionals from 15 congress was divided into sections
DAY SPA: Riviera Day countries gathered in such as Hotel & Resort Spa
Spa (Minsk, Belarus) Baku, Azerbaijan, for Segment Trends and Day Spa
MEDICAL SPA: Gazelli
the sixth annual Spa & Best Practices, enabling deeper
House Wellness Center Wellness International dives into content specific to these
(Baku, Azerbaijan) Congress, oriented to markets. There were numerous
WELLNESS RESORT: businesses in the Russian-speaking insightful presentations on
Elena Bogacheva
Bioli Medical Wellness regions of the world. Organiser subjects such as investments in
Resort (Tbilisi, Georgia) Elena Bogacheva, president of biohacking, wellness architecture,
HOTEL SPA: Carelica Russia’s Spa & Wellness International Council and budgeting & cash flow management.
Eco Spa at Hilton (SWIC), and CEO of consulting firm Spa Priori, Meanwhile, in evening discussions, many
(St Petersburg, Russia) put together an insightful four-day event. delegates voiced their concerns about black
RESORT SPA: Riviera Opening day, panels covered wide-ranging market spas, especially in Moscow. These
Sunrise Resort Spa topics such as current spa concepts, wellness non-licensed facilities offer cheaper services
Hotel (Alushta, Russia) marketing and KPIs. Dr Tamaz Mchedlidze, and are tempting staff from legitimate spas
SPA HOTEL: ReLife creator of the Bioli Medical Wellness Resort in with unrealistic compensation schemes.
Wellness Center in Green Georgia, shared the vision behind the resort’s In other news, however, it was noted
Flow Hotel (Sochi, Russia) successful mix of stress management, exercise, that younger clients are drawn to more
and functional nutrition. Later on, the resort sustainable businesses and practices.
received SWIC’s 2019 Perfect Spa Award (see In a Scientific Conference on the fourth
opposite), along with Gazelli Art House, a day, professors and doctors gave expert
gorgeous multi-faceted business in downtown presentations on Age in the 21st Century;
Baku which hosted delegates for an evening. Innovative Laboratory Diagnostics;
and hormones, beauty and ageing.
ANA FLASKER/SHUTTERSTOCK
The congress concluded with a gala dinner,

with copious amounts of food, wine and a fun
atmosphere emceed by Russian talk show
host Alexander Gerasimov. The delegation
now look forward to meeting again in Minsk,
Belarus, on 15-18 September 2020. O
Lisa Starr is a senior spa consultant

and trainer at Wynne Business
Q lstarr@wynnebusiness.com
Halo Trolley
Light up your spa with the Oakworks
Masters’ Collection Halo Trolley
$YDLODEOHLQRYHUÀQLVKHV
LED under Up to two Convenient pull out Hidden casters

top lighting warming drawers work shelf system
www.spatables.com international@oakworks.com
001 717.759.3125
The Glass House was
PROMOTION
purpose-built to deliver a
bespoke retreat experience
Matrix Fitness partner

with first purpose-built
wellness retreat in the UK
The Glass House, in Essex, has been designed from scratch and
built by industry experts from the ground up. It’s a visionary retreat,
with an all-inclusive approach to detoxing, health and wellness
T
he concept was the Versa Duels, a range of pin
creation of family-run loaded resistance machines
construction company, that incorporate advanced
Jarvis Development biomechanics for a natural,
Group, which has smooth, efficient workout
successfully ventured experience, and the Matrix
into the spa and Connexus columns were
hospitality market with this installed in both the gym and
innovative architectural in the studio to provide the best
creation, complemented by in functional training and built-
eco-friendly solar panels, a in-storage solutions. The gym
ground source heat pump and also incorporates Matrix Fitness
Matrix has created a hyper-versatile fitness suite
rain water recycling technology. lifestyle graphics on the walls.
Russell Jarvis, from The Glass Nigel Tapping, head of
House comments: “The Glass House began facilities include a heated leisure pool, Sales – Hospitality Sector at Matrix Fitness
as a passion project for Joy, our mother, a Cryotherapy chamber, a spa and salt adds: “The Glass House Wellness Retreat is
who has been visiting wellness retreats block sauna, eight treatment rooms, a an exciting tailor-made, eco-friendly build.
for years. Whilst her experiences were communal lounge and dining area, a large A project built from concept to completion
always inspiring, she felt there was room fitness studio and a fully loaded gym. that has been thought through with the end
for improvement – many sites were a bit “The gym is at the core of the Glass users experience in mind at every step.
pushed for space and had limited facilities.” House experience.” Russell continues. Premium fitness suites and versatile
“Other retreats are converted or “With the help of Matrix Fitness, we gym designs are playing an increasingly
renovated buildings, they have to use the have created a hyper-versatile fitness vital role in the spa and hospitality sector
space as best they can and are therefore suite, offering visitors everything they and it has been fantastic to collaborate
restricted in their design. Being able need for a full body workout. Our entire with the Jarvis family to provide a cutting-
to plan The Glass House Wellness design has been carefully considered edge fitness experience to its visitors.”
Retreat from scratch has allowed us to so it was vital that we partnered with an
create an impressive building not only equipment supplier who could give us O To find out more about The
of architectural significance, but also state-of-the-art equipment, optimised Glass House Wellness Retreat visit
purpose-built to deliver a premium, to give our members the best results.” www.glasshouseretreat.co.uk or to
bespoke retreat experience.” The install included Matrix 3xe cardio learn about how Matrix Fitness can
Nestled in seven acres of countryside gym equipment with intuitive app-based transform your fitness experience
just an hour outside of London, interfaces and touchscreen displays, Matrix visit www.matrixfitness.co.uk
DESIGN
HEAT
OF THE
MOMENT
From giant golden egg saunas and converted ski
gondolas to rustic hand-crafted huts, we showcase
the latest in heat experience design and innovations
The single, double or triple

saunas from Estonia are
covered in spruce wood tiles
Craftsmen have remastered
a shingle production method
once used by farmers to create
the eye-catching design
Spruced up sauna
Estonia-based company Iglucraft
is adding a rustic touch to sauna
design with its hand-crafted huts.
Craftsmen have remastered the
shingle production technique used
by farmers decades ago to cover the
pods in individual spruce tiles.
They come in single, double
and triple sizes, with the largest
capable of hosting six people and
including a steamroom, washroom
and changing room. Iglusaunas
are prefabricated and arrive on site
ready to install. The company counts
David Beckham among its customers
after the footballer bought one for
his home in the Cotswolds, UK.
DESIGN
Giant golden egg

The Solar Egg sauna, designed by art
and design duo Bigert & Bergström,
is made out of stainless steel golden
mirror sheeting and has a multifaceted
form that breaks up and reflects the
surroundings in a striking way.
It’s been conceived as a type of
social art in Sweden’s northernmost
town of Kiruna, but would make a
design-statement for any spa operator.
The town is being completely
relocated for mining purposes and
the unique sauna, which is a symbol
for warmth and reflection in Lapland
culture, has been created to give locals
somewhere to meet and discuss the
challenges facing their community.
“Landscape, mine, town, sky,
sun and snow are combined into a
fragmented image that can evoke
associations with the complexity
spanned by today’s discussion about
climate and sustainable community
development,” the artists say.
Solar Egg is a piece of

social artwork where
the community can
meet for discussions
The cladding is broken
up with glittering tiles in
reference to local folklore
All that glistens
Another piece of artwork, the in reference to folklore – to
Soria Moria sauna in Dalen, the mythical and magical.
Norway, is the first installation Architect David Fjågesund
in the Tales of the Waterway says: “The main idea is that
project which aims to bring visitors and people living in the
more attention to six canal area will experience the canal
municipalities in the region. landscape in a new way.”
The silhouette of the Soria Moria is a focal point
sauna is an interpretation for local residents, guests at the
of the steep mountainsides nearby Dalen Hotel or hikers and
surrounding Lake Bandak cyclists exploring the region. It
which it juts out into. Wooden can hold up to 15 people, rented
shingle cladding, inspired by for private use or used for drop-in
local building techniques, is sessions for about NOK50
broken up with glittering tiles (US$5.6, €5.1, £4.3) per person.
Scene setter
Not all heat experiences, especially in urban
settings, have the luxury of an outside view.
With this in mind, sauna and spa manufacturer
Klafs has created the Atmosphere screen.
Up to four panels, designed for permanent
operation under extreme temperatures, can be
modularly installed in saunas or snow rooms and
display captivating nature clips – from shots in
the Arctic Circle, to the mountains, to the tropics.
The continuous images last for 15 minutes, the
usual amount of time someone spends in a sauna,
and have been shot by professional cameramen
for Klafs in the highest resolution (8k). The
films play in slow motion so people can detect
Klafs’ Atmosphere screens even the finest details, such as the spray on a
bring captivating nature breaking wave, and to add to the calming effect.
images to sauna interiors
DESIGN
Open air wellness

Italian wellness consultancy
Starpool has partnered with design
studio Aledolci & Co to develop
an outdoor sauna concept.
The NatureSauna, is billed as
a tribute to the Nordic culture of
‘open air wellness’ and is designed
to ‘unite building, man and nature’.
It’s made from Italian spruce wood
and has brushed copper inserts. It
can be used in any outdoor setting
and climate and is available in
three sizes starting at 3.6m x 3.2m.
Riccardo Turri, CEO of Starpool,
says: “NatureSauna perfectly
embodies our values of aesthetics,
design, texture, effectiveness
Starpool’s sauna has
and environmental care.”
been designed to unite
‘building, man and nature’
Off piste design

German designers Toni Egger and Felix Tarantik
are offering spa operators mobile saunas made
from the aluminium shells of ski-lift gondolas.
Egger says: “We both use saunas regularly,
but the current style is very traditional.
They’ve never been designed in a modern,
simplistic, high-quality way and are all lacking
the sense of beauty we were looking for.”
Tarantik adds: “We were looking for a frame that
could withstand extreme temperature changes. Ski
gondolas are built for that: they’re indestructible.”
The four- to eight-person Saunagondels are
fitted with silver fir wood inside and a Huum
electric heater which can reach up to 100˚C.
German designers have

made a mobile sauna
using the shells of ski lifts
DESIGN
Farris Bad’s events sauna

features high tech lighting,
sound and even a DJ booth
Show time
Norwegian spa resort Farris Bad has
opened a 100-person events sauna to
host entertaining aufguss sauna shows
and major sauna competitions.
The sauna, designed in collaboration
with DS Light and Sound and B+S Finland
Sauna, features state of the art light and
sound technology and even a DJ booth.
Farris Bad development manager Lasse
Eriksen says: “We can go full-throttle,
with a Top Gun-style aufguss show.
“It’s like sitting on a stage in a show –
you’re in the centre where the energy is
created and with the mix of heat, water, ice,
herbs and essential oils, the sauna master
guides you on this amazing journey.”
Heat and salt inhalation are combined in Soleum’s new Sea Climate Cabins
Sea change
The traditional benefits of heat is to skin conditions and boosting the or Ellipse shapes and a range of 26
boosted with salt inhalation thanks immune system. Using the same colours including an eye-catching
to the new Sea Climate Cabin technique, the cabin can be turned gold. Soleum says the jointless
from Austrian firm Soleum. into a ‘teadarium’, where the air is interiors make for easier cleaning
A misting system can be used for infused with medicinal teas such as too. Changing coloured lights and
dry or moist salt inhalation to help chamomile, mint, thyme and sage. feel-good music round off the wellness
with everything from respiratory The cabins, suitable for outdoor experience, which can be controlled
disorders, sleep health and allergies or indoor use, come in Omega, Egg by a smartphone or tablet if desired.
Sustainability
Innovation Satisfaction
Quality
Fragrances for steam baths, saunas, whirlpool,

hot tubs and experience showers
Sauna, spa and wellness technology: Techno-

logy for experience showers, saunas, hammam, Kemitron is a manufacturer of high-quality products
steam baths and rhassoul, dosage systems, for the spa, sauna, and wellness market s (technology,
inhalation systems, light technology
fragrances, cleaners, cosmetic). The company’s focus
is on best quality and workmanship. All items are
“made in Germany”.
Kemitron’s products are sold on the international spa
Cleaner / conditioner for sauna, spa and wellness and wellness market and can be purchased via our
facilities. Disinfectant and cleaner for whirlpools
webshop on our homepage. www.kemitron.com
and Jacuzzis
!

!
DESIGN
Multitude
of innovations
A
Cloud-like wellness from Vital Tech
s sauna bathing grows in
popularity, so do innovations
in the field. Infrared heat
experiences are diversifying
with the likes of Vital
Tech, which has created
a sense of weightlessness
with its Nuage cloud-like lounger and
Halotherapy Solutions which has teamed
up with Mandarin Oriental Hong Kong
to launch one of the first salt-therapy
infrared saunas. Meanwhile, Iyashi Dome
is supplying operators such as Reebok
and using far infrared rays, inspired
by ancient Japanese hot sand rituals,
to develop its detoxing, slimming and
anti-ageing experiences which are said to
burn up to 600 calories in 30 minutes.
Infrared, salt therapy in Hong Kong
Far infrared rays also form one

component of the latest HOCATT ozone
steam saunas. These units combine
multiple elements – from ozone and oxygen
treatments to pulsed electromagnetic
field, photon light, carbonic acid and
microcurrent technologies – to help
prevent ill-health, promote athleticism,
aid wellness and make people look good.
HOCATT specialises in ozone saunas
Far infrared detoxing by Iyashi Dome

Ripavi’s sauna on stilts
In the UK, TyloHelo is using organic

wooden-shaped fins in the cabin ceilings
at South Lodge Spa (pictured) for a stylish
finish, and juniper walls to create natural
aesthetics and aromas at a panoramic
sauna in the Hale Country Club.
Over in Finland, mobile sauna concepts

are making a move with companies such
as Ripavi which has created a sauna
on stilts for multiple surfaces – ground,
water, snow or ice – and Lapelland
which has introduced a towable model.
Perhaps most striking is the Wellness
Dream by Cariitti that consists of a
Organic-shaped fins from TyloHelo
sauna, steambath and bathroom/dressing
room in a movable sea container. O
Lapelland’s new sauna is towable
Sea container sauna by Cariitti

PROMOTION
Making the world

a better place
T
he Davines Group is
Davines Group has
redefining the business
made a commitment world through a visionary
model that generates a
to operating sustainably positive impact, enabling
in all aspects of its its spa partners to embrace
initiatives that make the
business, to lead the way world a better place.
With its focus on ethical
for customers and
trading and sustainability, the group is
collaborators committed to meeting some of the most
testing environmental standards in the
world, including the United Nations
Sustainable Development Goals.
The company and its three brands
– Comfort Zone / Skin Regimen skin
care and Davines hair care – is also a
Davide Bollati, president
certified B Corporation, and has been
and owner of Comfort Zone
recognised as a “Best For Environment” and Skin Regimen, the skincare
Honoree, which have deeply influenced brands of the Davines Group
their sustainbility objectives and report.
The headquarters of
Davines Group is a carbon-
neutral, sustainable building
Ethio Trees: beyond offsetting
Through the partnership with this
non-profit, the Davines Group
contributes to environmental
and social change in the
Tembien Highlands, Ethiopia
Being a B Corp constantly inspires and motivates us to improve the

way we create products, do business and give back to the community
Global culture shift Fully carbon neutral This social and environmental
B Corps – businesses that balance profit In 2019, Davines Group’s B Corp status non-profit is dedicated to regenerating
and purpose to meet the highest standards was re-certified, with the business the soil and forests of Ethiopia, as well
of environmental and social performance increasing its score to 117.4 – out of a as helping farmers and communities
– are accelerating a global culture shift maximum of 200 – up from 99 in 2016. gain access to drinking water.
to redefine success in business and build This was as a result of a wide range of
more inclusive and sustainable economies. commitments, including all its offices Meaningful changes
“Being a B Corp constantly inspires and around the world becoming carbon neutral, Davines Group initiatives include
motivates us to improve the way we create sourcing 100 per cent of energy at the Italian reducing the use of plastic in packaging,
products, do business and give back to the headquarters from renewables and offsetting the adoption of carbon neutral
community,” says president and founder, energy consumed by manufacturing manufacturing and encouraging suppliers
Davide Bollati. “The influence of the B through a collaboration with EthioTrees. to adhere to sustainability practices.
Corp movement has expanded far beyond The company also supports a number
just us, inspiring our suppliers and partners of projects, such as I Sustain Beauty, a
to join the movement and engaging global campaign supporting initiatives
with spa businesses and consumers who that create positive social, artistic
care about the future of the planet. and environmental impact.
“More and more spas want to be Since 2014, over 240 projects have
sustainable,” says Bollati, “but don’t been started around the world, including
necessarily know how. The B Corp sustainable agriculture to protect
certification standards are a great reference pollinators and the maintenance of
in terms of inspiration and education, greenways for sustainable mobility.
while also having a very practical side.
“This is important, because Discover more
consumers are increasingly making www.comfortzone.it
buying decisions based on ethical and www.skinregimen.com
environmental considerations.” www.davines.com
TECHNOLOGY
Hyper
Personalisation
Savvy spa consumers expect ultra-personal services throughout their
experience, so how are software companies helping operators deliver this?
B
y providing spa consumers With Shiji Group’s Concept Spa
with individualised experiences Business Intelligence functionality, spas
that tap into their very own can pull guest data such as anniversary,
preferences – whether that’s nationality, spend trends, preferences,
the type of tea they drink, favourite services and booking behaviour
to their favourite therapist in order to create tailored promotions.
– operators are making the Meanwhile, Book4Time provides insight
ordinary extraordinary, which can only on guest behaviour across multiple
help to increase their reputation and locations, a full 360˚ experience with data
retention rates. And software suppliers insight revealing important elements
are at the heart of the evolution, helping about a guest, offering numerous
spa operators to reap the rewards. ways to personalise their campaigns
Since using this and experiences once in the spa.
one-two punch TARGETED TECH ISalon Software says seasonal offers
capitalising on busy periods work well for
approach, our Hyper personalised marketing is the its spa operators. Meanwhile, Oak Haven
rebookings have obvious starting point as sophisticated Massage in Texas, US is using Mindbody’s
increased by at software systems deliver big data branded web tools to break down its
analytics that are mined for information communications into the three groups
least 70 per cent at every touchpoint, allowing spas – new clients, reactivation campaigns and
PAULA DI MARCO, to dig deeper into their consumers’ those which target the top 100 spenders.
YOUNG MEDICAL SPA behaviour than ever before. In another lucrative move, Young
Medical Spa, which has three medi-spas
in Pennsylvania, US, is using DaySmart’s
Young Medical Spa uses Orchid Medical Spa software in conjunction
DaySmart software for its with automated marketing company
personalised marketing DemandForce where data is populated
every 10 minutes to generate automated
96
Mindbody client Oak Haven
Massage is boosting business
through personalisation
We get over
800 referrals
per month. We
also have a 95
per cent Net
Promoter Score
ALLISON MORENO,
OAK HAVEN MASSAGE
emails and texts and communicate with through to favourite therapist, drinks and medical information that the Orchid
patients seamlessly. Orchid’s ability to magazine choices. Just how personal Medical Spa Software tracks confidentially.
connect with DemandForce has proven the spa gets with that information Di Marco says: “We know our patients
valuable says the spa’s PR director Paula is up to them. However, like most have a particular provider that they prefer
Di Marco: “Since using this one-two software systems, Core also ensures and Orchid Medical Spa software helps us
punch approach, our rebookings have that spas remain GDPR compliant. to ensure our patients are scheduled with
increased by at least 70 per cent.” Likewise, The Assistant Company (TAC) them. We also utilise the pop-up feature to
emphasises the importance of being notify us whenever a patient record is open
GETTING TO KNOW YOU able to guarantee the secure handling of so that we may address personal notes to
guests’ data and maintain the balance greet them, perhaps a wedding coming
Just as the options for carving up personal between the quest for the ultra-personal up, or special event they are refreshing
data for marketing are endless, so too and the potential for invasiveness. their look for, or even a concern they had
are the options for how spas interpret For those facilities operating in a last visit to guarantee we can give them
preferences once guests arrives. Leonie medical setting, such as Young Medical a little extra service moving forward.”
Wileman, COO of Premier Software Spa, data capture inevitably necessitates For Mindbody client Oak Haven
says its Core system provides all the acquiring an even greater level of personal Massage, data collection starts even
data a spa needs – from details such as info which, alongside the standard robe before the guest walks through the
date of birth and marketing preferences, size and favourite scents, includes sensitive door. Spa co-owner Allison Moreno
TECHNOLOGY
explains: “Most of our clients fill out

our new client intake form online before
they come in for their first visit.
“Alongside alerts to track clients’
favourite therapists we use client indexes
to follow up on their preferences including
temperature, scent, music and lighting.
Treatment preferences are also kept track
of in client indexes, which I love because
it’s easy for both the therapists and client
to look at and update when necessary.” Feedback surveys are
And the impact on business from their critical to understanding
personalised services? “We get over 800 customer likes and dislikes areas to focus on or avoid in massage or
referrals per month,” says Moreno. “We skin type. With this information, our guest
also have a 95 per cent Net Promoter can feel comfortable booking a treatment
Score which is the real way that we with any of our providers or pick up where
judge our performance from a customer the preferred provider left-off last visit.
service standpoint; our 1,500 five-star “Capturing and sharing personalised
Google/Yelp reviews don’t hurt either!” information is critical to creating
In South Carolina, US Urban Nirvana consistent and elevated experiences for
spas, which has 14 locations, says it’s our guests. This level of personalisation
seen an additional 7.1 per cent in service drives a happy customer and increases
revenue, recovering 4,221 lost guests retention rates. Even our user feedback
since using Zenoti’s personalised surveys are critical to understanding
Smart Marketing program. customer likes and dislikes. We’ve
Tessa Golemis, director of retail, explains: seen a great improvement in retention
“Urban Nirvana prides itself on knowing since using Zenoti software to capture
each and every guest. We do this primarily and share this information.”
through Zenoti software by adding Guests want to feel
important information directly to the guest that they’re one of PRECISELY PERSONAL
profile. Zenoti’s Notes and Forms help
us customise services from visit to visit,
a kind and great Today’s spa landscape is highly driven
providing consistency across treatments. technology can help with operators looking for any advantage
“Guests can be very particular with spa operators create to differentiate themselves from the
room selection and in some cases it’s as competition, separating the merely
important as a therapist preference. We
that experience personal from the hyper personal.
also note treatment preferences such as GUY WEISMANTEL, ZENOTI As Zenoti’s SVP of marketing, Guy
Weismantel, says: “Whether it’s texting
your client to confirm the appointment,
using geofencing capabilities to know
when they’re approaching allowing
you to proactively welcome them in, or
using your app to allow them to choose
their own music playlist and scents in
the studio, spas today strive to provide
a uniquely personal experience to their
clients. Guests want to feel that they’re
one of a kind and great technology can
help spa operators create that experience
before, during, and after their visit.” O
Journalist Kate Parker is a regular

contributor to Spa Business
Qkateparker@spabusiness.com
Urban Nirvana uses Zenoti to capture client data and offer consistent, elevated experiences
For more information, or to contact any of these
SPA-KIT.NET companies, visit spa-kit.net and type in the keyword
Product
innovation by Lauren Heath-Jones,
assistant product editor
Industry suppliers tell Lauren Heath-Jones about their

latest product, treatment and equipment launches
Immersive wellness company

Sensync reveals Sensync has partnered with
‘deep brain massage’ Four Seasons Resort Oahu at Ko
VR experience Olina in Hawaii to launch a virtual
reality Deep Brain Massage that
promises to “displace guests
from the burdens of their mind
and unlock new approaches for
relaxation and restoration”.
The treatments take place in
The Vessel which offers a series
of nature-themed journeys – such
as Ocean Cove, Crystal Cave
and Floating Clouds – ranging
Sensync has launched
from 20-80 minutes based
the treatment at Four
on guest preference. Seasons Oahu in Hawaii
It’s one of the first experiences
It relies on the to deliver state-of-the-art
push-pull relationship stereoscopic visuals, spatial data such as respiration, heart
between the two competing audio, scent, vibroacoustics, rate and electrodermal activity
types of attention sense of body position, wind and and it then adjusts the treatment
temperature effects in unison. accordingly and the information
The Vessel does this while also is shared with guests as a map
collecting real-time physiological of their journey to show how
they react to different stimuli.
The journeys are designed
to help ‘reset’ customers’
In the VR pod guests see,
brains to achieve a state of
hear, feel and experience
the sensations of nature tranquility. The idea is that
their focus is pulled away from
goal-directed thoughts, allowing
a much needed restoration from
We invented this cognitive fatigue to take place.
novel treatment based Sensync founder Alex
on decades of researcht Theory says: “The Deep Brain
Massage relies on the push-pull
relationship between the two
competing types of attention
(bottom-up and top-down) which
define all human interactions
with the world around us.”
http://lei.sr/J4D1z
spa-kit.net keyword:
SENSYNC
SPA-KIT.NET
Tomorrow’s habitat
will absolutely have to
be eco-friendly and be
put at the heart of our
natural environment
Jean-Michel
Ducancelle launches
solar-powered
floating pods
Naval architect Jean-Michel

Ducancelle has designed a solar-
powered floating hotel suite aimed
at offering an eco-friendly and
nomadic place for travellers to stay.
The Anthénea pod was conceived Speaking about the pod’s The pod, made from
as a luxury suite for hoteliers to offer eco credentials, Ducancelle sustainable materials,
could be used as a
their guests, but could be used as says: “I am passionate about
y>Ì}Ã«>ÃÕÌi
a floating spa or treatment suite. the idea that tomorrow’s habitat
The 50sq m (540sq ft) pod will absolutely have to be eco-
is divided into three spaces: a friendly and be put at the heart
day space, a night space and a of our natural environment.”
relaxation area, and the roof of The pod is priced from
the relaxation area can be opened US$535k (€490k, £434k).
to reveal a solarium. All interior
features are said to be made http://lei.sr/P1O4f
ANTHENEA
entirely from sustainable materials.
Sequential Skin, a startup focused

Sequential Kit prioritises on personalised skincare and
personalisation, says diagnostics, has launched an
Dr Oliver Worsley at-home diagnosis tool that could
be used in spas as a retail line or
even to personalise treatments.
Developed by Dr Albert
Dashi and Dr Oliver Worsley,
the Sequential Kit features
an adhesive skin patch that
collects ‘material’ from the skin’s empower consumers with this
surface, which is then used knowledge, and recommend
to generate a skin profile. the best products for their skin
The skin profile, which can so they can be confident the
be accessed via the Sequential product is suitable for them.
app, includes information on the “Personalisation is necessary
user’s genetics and microbiome, in skincare. A one-size-fits-
as well as personalised product all approach is not good
recommendations from product enough for the demands of
specialist, Pétronille Houdart consumers’ skincare needs.”
A one-size-fits-all approach is not good “Your genetics and skin
enough for the demands of consumers microbiome define your skin,” http://lei.sr/P2d5N
SEQUENTIAL
says Dr Worsley, “We want to
SPA-KIT.NET
Daniel Golby introduces ESPA’s first

new Signature Oil blend in 28 years
Professional spa brand ESPA has

expanded its line of essential
oil Signature Blends for the
first time since the company
was founded in 1992.
The 100 per cent natural
Positivity Blend is made of pure
essential oils and was formulated
by a team of biochemists, skin
experts and aromatherapists.
Designed to inspire self- Daniel Golby, general manager at
confidence and boost optimism, ESPA, says the addition “harnesses
the blend contains a ‘harmonious’ potent aromatherapy actives to
blend of jasmine, gardenia and provide a burst of happiness”.
rose geranium to uplift, while The blend is available as a
bergamot and sweet orange bath and body oil, as well as a http://lei.sr/I3P9K
ESPA
essential oils enhance mood. shower gel and a pulse point oil.
BC Softwear’s SmartKnit range conserves

energy and reduces costs, says Barbara Cooke
BC Softwear, a supplier of luxury

BC Softwear can provide
linens, is rolling out its new
SmartKnit towel range, as an sustainable solutions
eco-aware alternative for spas. from the hotel bedroom to
Made from an 80:20 blend of the spa treatment couch
natural cotton and polyester, the
towels have been independently BC Softwear also claims they
verified by the UK’s Laundry & absorb up to 65 per cent less oil
Technology Centre, to have a than traditional towels and that
5 per cent reduction in water they’ve been created using a
consumption compared to regular process called reactive dyeing,
towels, a 9.2 per cent reduction in which uses 60 per cent less
drying time and save up to 8.5 per water than traditional dyeing.
cent in energy when being cleaned. Barbara Cooke, CEO and
founder of BC Softwear, says the
range is “designed to conserve
energy and reduce costs right
across your business”.
She adds: “With the introduction
of SmartKnit BC Softwear can It takes up to 8.5 per cent
provide sustainable solutions less energy to clean the
eco-friendly towels
from the hotel bedroom to
the spa treatment couch.”
SmartKnit is part of the
company’s SmartSoft collection,
which also includes eco-friendly
bathrobes and linen.
http://lei.sr/q1h7c
spa-kit.net keywords:
BC SOFTWEAR
PROMOTION
Spa Vision provided

all of the spa furniture
for The Langley
Collaboration is the key to Spa Vision’s success, says Susan Auld
S
pa Vision has a reputation and engagement, as well as Kurran, spa consultant as well as
for delivering high end partnership working to get to the cost consultants, and Alex
spa and wellness projects. the optimum outcome. James the spa director.
We talk to Susan Auld about Our brief was to supply As with all work we do
how the team delivers all the treatment room with interior designers,
and relaxation lounge we offer in depth
How do you approach equipment and spa knowledge of the design
collaboration with a client? furniture and we had and functionality of the
First and foremost, we ensure we to ensure we fulfilled spa equipment the client
establish contact with the client and the requirements of all is seeking to ensure the
set out clear lines of communication. stakeholders, including the design of the treatment rooms
This ensures we can identify the Interior designers, cost consultants, are suitable and functional.
specific needs of the project spa consultant, and spa director. Having been briefed by the
and understand expectations. We identified interior designers, we were
From here we’re well placed What were the main the opportunity then able to work with the spa
to begin exploring options challenges and solutions? to deliver consultant and spa director to
around design and comfort As part of the early scoping, we something ensure the operational effectiveness
details, manufacturer preference, identified the opportunity to deliver unique, which of equipment was achieved,
equipment functionality and something unique which led to the on time and within budget.
led to the
a clearly defined budget. creation of a bespoke, two-person We then worked with both
Our detailed and diligent lounger – designed by our brand creation of a Living Earth Crafts and Gharieni,
approach, which we adopt partner, Living Earth Crafts. bespoke, two- the main brand partners for this
with all projects, enables us to While a fairly simple idea, it person lounger project, to ensure we delivered
move seamlessly to finalising allowed us to demonstrate how to the clients specification.
the specifics, so we can plan we can work with our clients and It was great to play our part in
delivery and installations. manufacturers to turn existing such a long-term and prestigious
equipment designs into bespoke project. The focus on teamwork
You’ve recently been working pieces that offer something gave us all a clear direction and a
on The Langley. Tell us about different for our clients goal to work towards, which enabled
the scheme you developed us to deliver a fantastic experience
For us this is such a good example Tell us about your for the client – and their spa guests.
of the importance of collaboration, collaborations on the project
as each step of the project We worked closely with Denis spa-kit.net keywords:
SPA VISION
required clear communication Irvine, interior designer, and Nicki
SPA-KIT.NET
Algo Energie aims to Thalion, a marine skincare

re-energise the fatigued specialist, has launched a new
skin of urbanites product range, called Algo Energie,
to re-energise fatigued skin.
Aimed at urban dwellers over
The pressures of modern
the age of 25, the range features
Thalion’s ‘super algae’ defend life, can have a negative
two products; an Energetic Vitamin
the skin, says Laëtitia Têtedoux Complex and Radiance Booster impact on the skin,
Cream and is designed to target leaving it dull and tired
the physical signs of ageing by
detoxing, rebalancing, energising, encourages hydration; spirulina, an
repairing and protecting the skin. antioxidant that boosts elasticity
“The pressures of modern life, and promotes tissue regeneration;
combined with environmental and chlorella, which detoxifies
factors, such as pollution, digital and encourages cell renewal.
pollution and poor diet, can have “Algo Energie, Thalion’s latest
a negative impact on the skin, innovation, is an intelligent
leaving it dull and tired,” says concept that uses vitamin-rich
Laëtitia Têtedoux, marketing and ‘super algae’ to replenish the
communication director at Thalion. skin and protect it from these
Both products are formulated stressors,” Têtedoux adds.
with a trio of vitamin-rich ‘super’
seaweeds: seaweed taurine, which http://lei.sr/U5Z8N
THALION
acts as an anti-inflammatory and
No Rinse Body Wraps conserve water, says Pevonia’s Maritza Rodriguez
Skincare brand Pevonia has

launched its No Rinse Body Wraps, The two wraps form
two eco-conscious body products, the basis of a 50-minute
designed to deliver potent skincare intense skin treatment
benefits while conserving water.
“Ingredients in our latest
innovation are 100 per cent
absorbable, eliminating the use
of water – one great step towards
the conservation of this precious
resource,” says Maritza Rodriguez,
global VP of marketing and
communications at Pevonia.
An intense skin treatment, the
wraps are designed to be used as
part of a 50-minute professional
treatment and are available in two
options: the Cactus & Agave Vita
Repair Body Wrap and the Crepe-
No-More De-Ageing Body Wrap.
They feature potent ingredients, Ingredients in our
such as cactus, blue agave latest innovation are
extract, longan fruit seed extract 100 per cent absorbable,
and marine collagen, that can
eliminating the use of
be absorbed into the skin.
water – one great step
http://lei.sr/a3Y9P
PEVONIA
towards conservation
Clair Davidson on Gharieni
and Voya’s collaboration
Skincare brand Voya and

equipment supplier Gharieni
have joined forces to develop
three treatments combining
Voya’s signature organic seaweed
products and Gharieni’s MLX
Quartz bed – a treatment table
inspired by the healing properties Both the quartz and the
of warm sand at the beach. seaweed aid detoxification and
“The MLX Quartz bed works improve lymphatic flows
in synergy with our seaweed to
Sand & sea: the
give the guest optimum results and minerals found in Voya
collaboration creates
‘truly mindful journeys’ and to create a truly mindful seaweed to be better absorbed.”
journey,” says Clair Davidson, The treatments include a
head of sales for Voya. “Both pressure point massage; a wrap
the quartz and the seaweed and a facial; and a massage,
aid detoxification and improve wrap and facial combining all
lymphatic flow, thereby promoting three with an aim to boost overall
healing. When combined, this wellbeing and promote lymphatic
creates a powerful boost to the drainage and body balance.
skin and body. The Quartz bed
also has specialised heating http://lei.sr/l1S8c
spa-kit.net keywords:
GHARIENI • VOYA
methods that allow the vitamins
The kit and weighted

blanket are ideal
complements to spa
sleep treatments
Sleep by Comphy an ‘amazing sensory experience’, says Jessica Carrington
Comphy, a provider of spa linen, playlist, and an online sleep quiz.

has launched a product line Meanwhile, the 10lb weighted
designed to aid restful sleep. blanket is designed to contribute
Called Sleep by Comphy, the line to a more restful sleep.
consists of a weighted blanket and Jessica Carrington, Comphy’s
a sleep kit which can retailed by director of sales, says: “The sleep
spas, used to enhance treatments kit and weighted blanket are
(especially those focused on ideal complements to our spa
sleep health), or supplied as an partners’ sleep treatments.
in-room amenity for hotel spas. “The weighted blanket is an
The sleep kit consists of a soy amazing addition to the sensory
candle, aromatherapy bath salts experience of a deep relaxation
and a linen spray, formulated massage or sleep treatment.” O
with natural sleep-inducing
ingredients, as well as a Comphy http://lei.sr/L2n0S
COMPHY The 10lb blanket is a soothing treatment add-on
pillowcase, a soothing meditation
spa business directory
SPA & BEAUTY EQUIPMENT SPA DESIGN & INSTALLATION
HIGH-END SPA, WELLNESS

AND MEDICAL EQUIPMENT. CREATORS OF WELLBEING AND RELAXATION
Interior Design I Engineering Design IWŽŽůнdŚĞƌŵĂů/ŶƐƚĂůůĂƟŽŶI Maintenance
MADE IN GERMANY
www.gharieni.com www.barrandwray.com
BESPOKE FURNITURE / CHANGING ROOMS SPA SOFTWARE
More than just lockers

Changing rooms • Treatment rooms • Washrooms
Tel: +44 (0)1803 555885

Email: sales@crownsportslockers.co.uk
www.crownsportslockers.co.uk www.resortsuite.com
LINEN SPA & BEAUTY EQUIPMENT
rkf@rkf.fr
www.rkf.fr
www.rkf.fr www.lemi.it
To book, please contact the sales team Tel: +44 (0)1462 431385 Email: sales@spabusiness.com
WHOLE BODY CRYOTHERAPY SPA & BEAUTY EQUIPMENT
better be comfortable
with real dry -110°C
DESIGN YOUR DREAM TABLE

www.studio.spatables.com
www.cold-sauna.com studio.spatables.com
LINEN JAPANESE INFRARED SAUNA
PIONEER AND LEADER

IN INFRATHÉRAPY
I N F R A T H E R A P Y
J A P A N E S E S A U N A
15 Y
EA RS
2004
- 2019
D E TOX | A N T I -AG I N G | WE L L- B E I N G | S P O RT | S L I M M I N G
contact@yashidome.com
www.bcsoftwear.co.uk www.iyashidome.com
SPA EQUIPMENT & CONSULTANCY SPA DESIGN & INSTALLATION
DEFINING SPA.
SINCE 1928.
klafs.com
SUPPLY • PROCURE • CONSULT
COMPLETE SOLUTIONS FOR SPA, BEAUTY & WELLNESS
Tel: +44 (0) 1225 744 450 or email: info@spavision.com
www.spavision.com www.klafs.com
RESEARCH
AFRICA STUDIO/SHUTTERSTOCK
Spas could use the
findings to help guests
cope with their emotions
Finishing touch
GETTING PERSONAL
Thinking of sadness as a person can reduce its effects, says new study
by Megan Whitby, journalist
S
pa operators could help guests reduce The research included six test studies involving 1,059
feelings of sadness, successfully make healthy participants, 56 per cent of whom were female and 44
eating choices and improve self-control and per cent were male. Each test involved subjects rating
discipline, using learnings from new research their level of sadness following prompts designed to
published in the Journal of Consumer Psychology. induce sadness, such as writing about a sad event which
Called When Sadness Comes Alive, had happened to them. Participants
Will it be Less Painful? The Effects of Anthropomorphic were then asked to imagine sadness
Anthropomorphic Thinking on Sadness thinking creates as a person and describe their
Regulation and Consumption, the characteristics and concluded by
research found that thinking of sadness a feeling of rating their levels of sadness again.
as a ‘person’ – what psychologists call detachment so All six studies demonstrated that
anthropomorphising – can reduce people feel less sad anthropomorphising sadness reduces
its effects, according to teams at the its severity and changes behaviour.
University of Austin, Texas, Hong and have better Lead author Li Yang explains: “We
Kong Polytechnic University and self-control found that anthropomorphic thinking
Hong Kong Baptist University. enables individuals to view sadness
With mental wellness interventions and as an independent human being that is separate from
programmes becoming increasingly popular in them and consequently creates a feeling of detachment.
the spa and wellness industry, this research and its “As a result, an individual who anthropomorphises
approach could inform future treatments and help sadness will feel less sad and will also tend to display better
equip guests to take control of their emotions. self-control in subsequent decisions about consumption.”
Previous studies have shown that someone feeling In one study participants anthropomorphised their
sad exhibits a desire for urgent reward and little sadness and chose either a healthy food option (salad)
willpower, such as succumbing to hedonic temptations or an unhealthy one (cheesecake). Evidence highlighted
or engaging in impulsive purchases. The new research that those who humanised sadness were less likely to
explores how anthropomorphic thinking influences indulge in the unhealthy choice because as their sadness
people’s feelings and subsequent behaviour. reduced so did their self-indulgent behaviour.O
Develop a talent for
managing your talent.
Engaging your team is key to attracting and retaining employees in today’s
competitive labor market. The inaugural ISPA Talent Symposium will equip
you with energetic and innovative approaches to solving these pertinent
workforce challenges. Established spa industry and workforce development
professionals will join featured speakers to help you unlock the secrets to
fostering an engaged workforce and developing a talent strategy.
04 15 20 | THE RITZ-CARLTON BACARA, SANTA BARBARA, CA

Learn more at experienceispa.com/events
TS-SPA OPPORTUNITIES Full Page.indd 1 1/9/20 3:40 PM

SB Issue1 2020

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

SB Issue1 2020

Uploaded by

Copyright:

Available Formats

global spa and wellness www.spabusiness.

mycontinuumpedicure.com  info@continuumpedicure.com  +1 262-754-4900

O G3T’s hot spring summits – China & Japan

MIA KYRICOS Paving a worldwide path for wellness at Hyatt

In its own laboratory in the Brittany region of France, PHYTOMER

Focused on a green and sustainable approach, PHYTOMER’s scientists

REJUVENATING MANUAL TREATMENTS

Thanks to unique professional expertise, PHYTOMER has created a

Intimately linked to wellness, PHYTOMER’s exclusive manual protocols are

More than 10,000 spas and hundreds of 5-star hotels

EXCITING BESPOKE SPA MENU

PHYTOMER is a daily partner for businesses,

PHYTOMER, FROM THE SEA TO THE SKIN

+33 223 183 131 | TRISTAN LAGARDE, DIRECTOR OF SALES: T.LAGARDE@PHYTOMER.COM

Contact Spa Business: +44 (0)1462 431385 theteam@spabusiness.com

spabusiness.com issue 1 2020 7

Mia Kyricos, global head of wellbeing, Hyatt p38

Sha’s Alejandro Bataller p14

7|Editor’s letter 28|News 44|Everyone’s talking about:

8 spabusiness.com issue 1 2020

Lefay Dolomiti, Italy p74

68|First person: 84|Design: Heat of the moment

74|New opening: Alpine energy 96|Software: Hyper personalisation

spabusiness.com issue 1 2020 9

O G3T’s hot spring summits – China & Japan

Editorial director Editor Publisher

Lauren Heath-Jones +44 (0)1462 471927

PUBLISHER/ADVERTISING SALES OMagali Robathan

10 spabusiness.com issue 1 2020

13-16 May 2020 | Anantara Vilamoura Algarve Resort | Algarve, Portugal

The journey to wellness begins with SPATEC Europe

At SPATEC Europe, our well-balanced three day networking programme allows

For more information contact

@SPATECEvents @SPATEC Events

A movement away from minimalist spas

Lithuania to become most well-known European spa destination

spabusiness.com issue 1 2020 13

We feel we’ve reached our

14 spabusiness.com issue 1 2020

spabusiness.com issue 1 2020 15

Victoria has a plethora of geothermal

16 spabusiness.com issue 1 2020

When you bring people to the sea

PHOTO: ©OLIVER HARRIS PHOTOGRAPHY

Spas could use water

18 spabusiness.com issue 1 2020

A wipe to clean the

Combat ready: our skincare

20 spabusiness.com issue 1 2020

Bathe under the midnight

The main circular

spabusiness.com issue 1 2020 23

24 spabusiness.com issue 1 2020

Kim Jong Un opens

hot spring culture to the people, but it’s also pleasing

spabusiness.com issue 1 2020 25

Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA

Chalet Anna Maria, Photographer Alex Kaiser, Austria

Find out more at www.klafs.com

KOKON Corporate Campus, Liechtenstein

Luxury hotel treatment

28 spabusiness.com issue 1 2020

19-20 March 2020

mycontinuumpedicure.com info@continuumpedicure.com +1 262-754-4900