MAINTENANCE AND WARRANTY GUIDE

15A_CCE0030_Anglais-SPE.indd Couv1 14/11/2014 14:26:08

 CITROËN CONTRACTUAL WARRANTIES CERTIFICATE

CITROËN contractual warranties

This certificate must be completed and stamped by the selling
IDENTIFICATION OF THE VEHICLE
dealer in order to validate the CITROËN contractual warranties.
Application of the said warranties is dependent on the carrying V.I.N.
out of periodic maintenance, as detailed in your service schedule,
evidence of this being provided by the completed counterfoils in
this booklet. The CITROËN contractual warranties take effect from
the effective day of delivery of the new vehicle to the customer
(warranty start date entered on this page).
Details of the CITROËN contractual warranties provided for the Warranty start date
customer’s vehicle and their conditions of application are given in
this booklet. Warranty end date
SELLING DEALER
Vehicle prepared according to the schedule defined by the manufacturer. Model: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Fuel: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Engine: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Power output: ________________________________________________________________________________________________________________________________________________________________________________________________________________ kW/hp

Country: Dealer account number: Registration: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

STAMP OF THE CITROËN SELLING DEALER

The routine servicing plan specific to your vehicle was given to you at handover. This document can be found in your vehicle’s
handbook pack.
If this document is missing,
- your dealer or any CITROËN Authorised Repairer will be able to supply a replacement
You are advised to retain any invoices or documents relating to work carried out on your vehicle.
In the event of resale of the vehicle, please ensure that all of the vehicle documents are given to the new owner.

15A_CCE0030_Anglais-SPE.indd Couv2 14/11/2014 14:26:08

 CONTENTS

If your vehicle has the CITROËN eTouch system, This booklet is an integral part of the handbook pack for your vehicle: it presents
use the localised assistance the warranty conditions and the maintenance operations required on your vehicle.
call service button
CITROËN contractual warranties certificate .............................. Inside cover
I
Welcome ........................................................................ p. 2
Warranties, conditions of sale ................................................... p. 3-9
The CITROËN contractual warranties at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . p. 3
Manufacturing defects contractual warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 4-6
Paintwork contractual warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
For all your information requirements:
Anti-perforation contractual warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8-9
CUSTOMER CONTACT CENTRE
CITROËN UK LTD
Pinley House
2 Sunbeam Way CITROËN routine servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13-14
Coventry CV3 1ND II
Maintenance recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15-20
0844 463 3500
http://www.citroen.co.uk Maintenance of the bodywork ................................................... p. 17-19
Maintenance of leather interiors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

Lubricants: recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21-23

III
Service record .................................................................. p. 24-28
Anti-perforation contractual warranty inspections ....................... p. 29-30

CITROËN services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31
IV CITROËN Parts and Accessories - CITROËN Assistance. . . . . . . . . . . . . . . . . . . . . . . . p. 32 to 33
CITROËN European Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 34
Additional One Year of Warranty provided by UK
Dealers for vehicles sold and registered in the UK . . . . . . . . . . . . . . . . . . . . . . . . . p. 35
Odometer replacement - Change of address or ownership . . . . . . . . . . . . . . p. 36

15A_CCE0030_Anglais-SPE.indd 1 14/11/2014 14:26:08

 WELCOME

Dear CITROËN customer

I ● To meet your specific needs and help CITROËN recommends that you have the
When you acquired your new vehicle,
you manage your motoring budget, servicing and maintenance operations
your CITROËN dealer explained to you the
the various CITROËN services related carried out by a member of the CITROËN
operation of the vehicle and the various
to servicing / repair and the CITROËN repairer network authorised for this
CITROËN user documents and services
service contracts offer a range of purpose. They will be able to advise you
available, aimed at simplifying your life and
personalised services. on the servicing plan best suited to your
use of the vehicle:
● To offer optimum use and reliability, use of your vehicle.
● To learn about your vehicle, the owner’s
handbook. your contact in the Service department.

● To look after your vehicle, the CITROËN CITROËN invites you to present your
Maintenance and Warranty Guide Maintenance and Warranty Guide
and the servicing plan specific to your whenever having any work done on your
vehicle (see inside cover), giving the vehicle.
details and conditions of validity of the
various warranties:
● The recommended mileage and
CITROËN invites you to discover the world of
time intervals for servicing and
CITROËN to help you enjoy your motoring.
maintenance operations. The mileage
interval chosen for oil changes is
based on the use of semi-synthetic or
synthetic engine oil.
● The content of the routine servicing
recommended for your vehicle
depending on age, mileage and
equipment, to maintain a record of the
servicing carried out on your vehicle
and for the validity of your warranties.

15A_CCE0030_Anglais-SPE.indd 2 14/11/2014 14:26:09

 THE CITROËN CONTRACTUAL WARRANTIES AT A GLANCE
MANUFACTURING DEFECTS CONTRACTUAL
WARRANTY:
• All parts (except routine servicing parts and wearing parts)
PAINTWORK CONTRACTUAL WARRANTY:
• Original bodywork paint or lacquer defect
ANTI-PERFORATION CONTRACTUAL WARRANTY:
• Perforation caused by corrosion from the inside
CITROËN ASSISTANCE:
• Breakdown that immobilises the vehicle, covered by
the contractual warranty
For details of the 3rd year contractual warranty see page 35.
The provisions common to the different
CITROËN contractual warranties:
• Your new vehicle is covered by each of
the CITROËN contractual warranties from the
warranty start date entered in the “warranty
certificate” in the servicing booklet, for the
period indicated and without mileage limit,
unless particular provisions to the contrary
apply, which have been brought to your
attention.
• In order to benefit from having work carried
out on your vehicle free of charge under
the various CITROËN contractual warranties,
you must entrust such work only to a CITROËN
authorised repairer.
15A_CCE0030_Anglais-SPE.indd 3
2 years + 1 year
2 years CV*
3 years PV*
Sale date
5 years CV*
1 year
0 1 2 3 4 5
* PV: Private Vehicle, CV: Commercial Vehicle
• The benefits of the CITROËN contractual
warranties are not subject to repairs and
servicing that are not covered by these
warranties having been carried out by a
CITROËN authorised repairer.
• The provisions of the CITROËN contractual
warranties do not reduce or exclude the legal
guarantee against hidden defects and the
legal guarantee of conformity that benefit the
consumer.
• The CITROËN contractual warranties
are applicable for as long as your vehicle
remains registered and driven in the countries
of the European Union* or in the following
countries or territories: Albania, Andorra,
Bosnia Herzegovina, Gibraltar, Iceland,
Kosovo, Liechtenstein, Macedonia, Monaco,
I
12 years
PV*
6 7 8 9 10 11 12 years
Montenegro, Norway, San Marino, Serbia,
Switzerland, Vatican.
• If your vehicle is resold, its successive
purchasers will benefit from the various CITROËN
contractual warranties until their respective
dates of expiry, provided that the conditions
of application of these warranties have been
fulfilled by you and each of them. For this reason,
you undertake to inform your purchaser of the
conditions of application of these warranties.
* at the time of printing the Maintenance and Warranty
Guide, the European Union consists of the following
countries: Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,
United Kingdom.
14/11/2014 14:26:09
 MANUFACTURING DEFECTS CONTRACTUAL WARRANTY

In addition to the legal guarantee against hidden defects, CITROËN UK LTD - Pinley
House, 2 Sunbeam Way, Coventry CV3 1ND - guarantees your new vehicle against all
I manufacturing defects for a period of 2 years with no mileage limit, unless particular Please note that:
provisions to the contrary apply, which have been brought to your attention, from • work carried out under the
the date of its delivery to you personally or to your representative. contractual warranty does not have
This date is shown on the "Certificate of warranty" in the "Maintenance and Warranty Guide" which the effect of extending the warranty.
In particular, the replacement of a
was given to you with the vehicle. part during work carried out under
warranty does not extend the
period of cover of the warranty. The
contractual warranty covering the
What the manufacturing defects contractual warranty replaced parts expires on the date
of expiry of your vehicle’s warranty.
covers:
• parts replaced under the contractual
warranty become the property of
• Other than the restrictions mentioned • Also, if your vehicle is immobilised CITROËN.
below, your vehicle’s contractual as a result of a breakdown covered
warranty covers the repair or by the warranty, CITROËN or its
replacement, free of charge, of the representative will cover any costs
parts recognised to be faulty by of repair on the spot or of recovery of
CITROËN or its representative as well your vehicle to the nearest CITROËN
as the labour necessary to repair the authorised repairer over a maximum
vehicle. distance of 60 miles.

This operation may be performed

using either new parts or stand-
ard exchange parts at the sole
discretion of the manufacturer or
of its representative.

4
4

15A_CCE0030_Anglais-SPE.indd 4 14/11/2014 14:26:09

 MANUFACTURING DEFECTS CONTRACTUAL WARRANTY
What the manufacturing defects contractual warranty does not cover:
Maintenance and adjustments:
• maintenance and servicing
operations necessary for the correct
operation of your vehicle, mentioned
in the Maintenance and Warranty
Guide, the addition of additive and the
replacement of the particle emission
filter at the appropriate mileages and
the replacement of consumable parts
such as the oil, air, fuel or passenger
compartment filters,
• adjustments or resets (tracking,
wheel balancing, front suspension,
doors, etc.)
• the replacement of parts that are
subject to normal wear associated
with the use of the vehicle, its
mileage or its geographic or climatic
environment, if this replacement is
not the consequence of a fault. This
concerns the following parts: brake
pads, linings and discs, tyres, clutch,
drive belts, suspension dampers,
wiper blades, sparking plugs, bulbs,
dry cell batteries and fuses, ball
joints, wheel bearings, floor carpets.
15A_CCE0030_Anglais-SPE.indd 5
Use of the vehicle:
• vibration and noise linked with the
operation of the vehicle, deterioration
such as discolouration, alteration or
distortion of parts due to normal
ageing,
• damage caused by the use of fluids,
parts or accessories which are
not genuine or of equivalent quality,
as well as the use of unsuitable or
poor quality fuels and the use of any
additional additive not recommended
by CITROËN,
• damage caused by natural
phenomena, hail, flooding,
lightning, storms or other
atmospheric hazards, as well as
damage caused by accidents, fire
or theft,
I
• the consequences of repairs,
conversions or modifications which
may have been carried out on your
vehicle by companies which are
not approved by the manufacturer,
as well as the consequences of
fitting accessories which are not
approved by the latter,
• the tyres, which are guaranteed
directly by their respective
manufacturer. The CITROËN
network will be able to assist you in
approaching the latter,
• any other costs which are not
specifically covered by this
contractual warranty or by the legal
guarantee, in particular the costs
incurred as a result of the vehicle
being off the road, such as loss of
enjoyment or use, ...
14/11/2014 14:26:10
 MANUFACTURING DEFECTS CONTRACTUAL WARRANTY
What you should do to benefit fully from this contractual warranty
I
• Present your vehicle’s up-to-date
"Maintenance and Warranty Guide",
including the warranty certificate in
particular, duly completed by the
dealership which sold the vehicle.
• Have the vehicle maintained and
serviced in strict conformity with
CITROËN’s instructions (and within a
tolerance of 30 days or 1,500 miles
for routine services) and be able to
provide proof of this (maintenance
records, invoices, etc.).
• On detection of a defect, your vehicle
should be taken for repair to a CITROËN
You would lose the benefit of this contractual warranty in the following cases:
• If modifications or adaptations
have been carried out on your
vehicle which are neither
provided for nor authorised
by CITROËN or which have been
carried out without complying with
the technical instructions defined
by the latter,
6
15A_CCE0030_Anglais-SPE.indd 6
authorised repairer during normal
opening hours. The aim of this measure
is to maintain your safety and that of
your passengers, as well as preventing
the defect experienced becoming
worse, which could lead to the need
for more extensive repairs than were
originally required. Consequently, the
manufacturing defects contractual
warranty does not cover a defect and
its consequences where you have not
taken action as soon as the said defect
was detected.
• the defect is due to negligence
on the part of the user or to failure
to observe instructions shown in
the handbook or maintenance
guide,
• if your vehicle has been used
in abnormal circumstances or
in competition or if it has been
overloaded, even for a short time,
• You must also accept any invitation
from an authorised repairer of the
marque to have your vehicle repaired
immediately.
• Non-compliance with these rules
would render you responsible
for any consequence, direct or
indirect, that might arise concerning
the correct operation of you
vehicle.
• if your vehicle’s odometer has
been modified or its actual
mileage cannot be established
with certainty.
(If the odometer is replaced, the
"odometer replacement form" in the
"Maintenance and Warranty Guide"
must be completed by an authorised
repairer of the CITROËN marque).
14/11/2014 14:26:14
 PAINTWORK CONTRACTUAL WARRANTY

In addition to the manufacturing defects contractual warranty, CITROËN guarantees your vehicle against any defects in the original paint
and lacquer on the bodywork, from the warranty start date entered on the "warranty certificate" in the servicing booklet for:
- 3 years in the case of a passenger vehicle,
I
- 2 years in the case of a commercial vehicle.

What the paintwork contractual What the paintwork contractual

warranty covers warranty does not cover:

• The paintwork contractual warranty covers the complete or
partial refinishing of the paint or lacquer, necessary to rectify
a defect recognised by CITROËN or its representative.
• This warranty applies subject to the express condition that
your vehicle has always been maintained in accordance with
the schedule defined by CITROËN and that the repair of any
damage has been carried out in strict compliance with the
manufacturer’s standards.
• damage to body paintwork or lacquer caused by the
environment, such as atmospheric, chemical, animal
or vegetable residues, sand, salt, projections of gravel
or natural phenomena (e.g. hailstones, floods) and
other external factors (whether or not the result of an
accident),
• damage caused by negligence on the part of the user, late
presentation of the fault to be remedied or failure to observe
the manufacturer’s recommendations,

• damage resulting from events not covered by the contractual

In order to continue to benefit from the CITROËN paintwork warranty,
warranty, you are obliged to have damage due to external
causes repaired within two months after its discovery, at • the consequences of repairs, conversions or modifications
your own expense. carried out by firms not approved by the manufacturer.

15A_CCE0030_Anglais-SPE.indd 7 14/11/2014 14:26:15

 ANTI-PERFORATION CONTRACTUAL WARRANTY
CITROËN guarantees your vehicle against perforation (corrosion from the inside towards the outside of the bodywork) from the
date of delivery shown on the "Certificate of warranty" in the "Maintenance and Warranty Guide" for a duration of:
I - 12 years in the case of a passenger vehicle,
- 5 years in the case of a commercial vehicle.
What the anti-perforation contractual warranty covers
The anti-perforation contractual warranty
covers the repair or replacement of
components acknowledged to be faulty
by CITROËN or its representative, on
which a perforation due to corrosion
appears.
• This warranty is applicable subject
to the express condition that the
vehicle has at all times been repaired
in strict accordance with the
manufacturer’s standards and that
the customer has had such repairs
carried out in good time:
1) routine servicing referred to in the
“Maintenance and Warranty Guide”,
2) the anti-perforation contractual war-
ranty inspections presented below,
and
3) work to repair damage to the vehi-
cle, if any.
15A_CCE0030_Anglais-SPE.indd 8
• The maintenance cycle for the
anti-perforation contractual warranty
stipulates four periodic inspections,
at your cost, to be carried out without
fail 4 years after the start date of
the anti-perforation warranty for
passenger vehicles or 2 years after
this date for contractual vehicles,
and thereafter every 2 years for all
vehicles. During these inspections,
after washing the vehicle thoroughly
if necessary, the repairer will check
its condition, determine whether any
repairs are required, and carry out
those that may be covered by the
CITROËN anti-perforation contractual
warranty. Deterioration due to external
causes liable to provoke corrosion
will be pointed out and noted on
the pages of the servicing booklet
provided for this purpose.
Please note that:
• Any repairs to the bodywork
(following an accident, damage,
etc.) must always be followed by an
inspection to be carried out under
the same conditions.
• You are required to have damage
due to external causes repaired
in compliance with the standards
established by CITROËN within two
months following the inspections,
at your own expense. This repair
will be recorded in the servicing
booklet specifying the company
name of the repairer, the date
of the repair, the mileage of the
vehicle and the invoice number
for the work. Presentation of this
servicing booklet, duly completed
at the periodic inspections, will be
required for any claim under the
CITROËN anti-perforation contractual
warranty.
14/11/2014 14:26:15
 ANTI-PERFORATION CONTRACTUAL WARRANTY
What the anti-perforation contractual warranty does not cover:
• damage due to negligence on the part of the user or failure
to observe the manufacturer’s recommendations,
• damage resulting from events not covered by the contractual
warranty,
• the consequences of the destruction of anti-perforation
protection products by an additional treatment not specified
in the maintenance plan,
• the consequences of repairs, conversions or modifications
carried out by firms not approved by the manufacturer,
15A_CCE0030_Anglais-SPE.indd 9
I
• corrosion resulting from the fitting of accessories not
approved by the manufacturer and / or installed contrary to
the latter’s instructions,
• bodywork conversions carried out on the vehicle, as well
as tippers and loading platforms in the case of a commercial
vehicle,
• wheels and mechanical components that are not an integral
part of the bodywork.
14/11/2014 14:26:16
 NOTES

10

15A_CCE0030_Anglais-SPE.indd 10 14/11/2014 14:26:17

 NOTES

11

15A_CCE0030_Anglais-SPE.indd 11 14/11/2014 14:26:17

 NOTES

12

15A_CCE0030_Anglais-SPE.indd 12 14/11/2014 14:26:17


In order to maintain the optimum operation
of your vehicle, as regards its safety,
performance and comfort, it is essential to
follow the servicing programme associated
with it. This comprises checks, topping up of
fluids and operations that are essential to the
correct functioning of your vehicle.
The content and frequency of servicing
depend on the mileage and age of your
vehicle.
It is essential to use the first of the two periods
reached.
15A_CCE0030_Anglais-SPE.indd 13
CITROËN ROUTINE SERVICING
If one or more of the following
arduous conditions of use apply to
you, a specific servicing plan will
be needed:
• continuous door to door use
• urban use (as a taxi, ambulance, average
speed below 12 mph, driving school).
• repeated short journeys (below 6 miles)
with cold engine (after stopping over
1 hour)
• extended use in:
• dusty countries
• countries where the fuel does not
meet CITROËN recommendations
• use, even occasional, of B20 or B30
type biofuel (Diesel engines)
The routine servicing plan specific
to your vehicle was given to you
at handover. This document can be
found in your vehicle’s handbook
pack.
If this document is missing,
- your dealer or any CITROËN Authorised
Repairer will be able to supply a
replacement
Keeping to the CITROËN service
II
programme is an essential requirement
during the warranty period of your
vehicle and for all vehicles under a
Service Contract.
13
14/11/2014 14:26:17
 CITROËN ROUTINE SERVICING

The CITROËN services comprise a certain number of systematic operations applicable to all vehicles at every service, and additional operations that
depend on the vehicle, its age and its mileage.

Checks in the vehicle (horn, handbrake, etc.)

Use-by-date for the temporary puncture repair kit*
Checks underneath the vehicle, including:
- safety checks (brakes, steering, etc.)
- environmental checks (leaks from the vehicle systems, from the gearbox, etc.)
- visual inspection of lane departure warning system sensors*
II Principal systematic Checks around the vehicle (condition of the tyres, of the headlamps and lights, etc.)
operations for
Checks under the bonnet, including topping-up the fluids if necessary (washer fluid, etc.)
all vehicles
Checks to comply with the legislation in force in each country (excluding the statutory vehicle test)
Diagnostics of the ECUs
Bleed the Diesel fuel filter*
Change the engine oil
Replace the oil filter
Update the service indicator
* depending on equipment.

14

15A_CCE0030_Anglais-SPE.indd 14 14/11/2014 14:26:17

 MAINTENANCE RECOMMENDATIONS

Check the engine oil level regularly (every 1,000 to 1,500 miles) depending on the use of your vehicle, topping
Engine oil level up if necessary with a recommended oil (see pages 22-23). Topping up the engine oil between services is
normal. An oil level that is too low or too high introduces the risk of serious damage to your engine.

The engine timing belt and the ancillary drive belt have to resist different stresses when the engine starts
Timing belt and ancillary and when the engine stops. As a result it is normal for them to wear. A faulty timing belt or ancillary drive belt
drive belt can affect the operation of the engine and stop it working correctly. Please therefore refer to your vehicle's
servicing plan for the maintenance recommendations on these components.

To ensure optimum operation of the particle filter, CITROËN recommends the use of TOTAL QUARTZ INEO
Servicing the HDi particle FIRST 0W30 ou TOTAL ACTIVA / QUARTZ INEO ECS 5W30, or any other oil meeting the PSA PEUGEOT
filter system CITROËN B71 2312 or B71 2290.standard. II
The use of additives such as cleaners or metalisers is prohibited.

Check the tyre pressures regularly. Check the tread wear as well, using the visual wear indicators in the tyre
Tyres treads. When the wear indicators are no longer visible below the tread pattern, the remaining tread depth is
less than 1.6 millimetres. The tyres must then be replaced..

It can be difficult for the user to identify worn shock absorbers. However, their condition greatly affects braking
Shock absorbers performance and road holding. Regular checks by a professional are therefore necessary, for your safety as
well as for your driving comfort.

The replacement of a single bulb, particularly when that bulb has failed, always leads to an imbalance in the lighting,
Lighting and signalling then soon afterwards, the replacement of the bulb on the other side. Always consider replacing bulbs in pairs.

15

15A_CCE0030_Anglais-SPE.indd 15 14/11/2014 14:26:17

 MAINTENANCE RECOMMENDATIONS

A regular check on condition and cleaning with a damp cloth will prolong their life. Annual replacement will give
Wiper blades you the best vision on the road and avoid scratching the windscreen.

Your vehicle is fitted with an air-conditioning system which increases your comfort level by allowing you to select
a pleasant temperature in your vehicle, therefore reducing stress and tiredness.
By guaranteeing effective demisting, this equipment helps to make your journeys safe.
Fitted with a passenger compartment filter, it contributes to the air quality in the vehicle, while filtering out certain
Air conditioning system pollutants, as well as dust and pollen particles. It thereby minimises allergic symptoms, and with an active carbon
filter, unpleasant odours.
Having an annual check carried out allows you to make sure that your air conditioning system is working correctly,
II taking into account the specific usage conditions of your vehicle.

16

15A_CCE0030_Anglais-SPE.indd 16 14/11/2014 14:26:18

 MAINTENANCE RECOMMENDATIONS

Maintenance of the bodywork (gloss and pearlescent paint)

CITROËN has made use of the best technologies to ensure that your vehicle’s paint looks impeccable and has the best possible resistance to external
attack.
It is now up to you to care for your bodywork. Appropriate maintenance means you can retain the protective characteristics of the paint and keep its
original lustre. This will help you to maintain the value of your vehicle over many years.

LOOKING RECOMMENDED
AFTER YOUR WHEN HOW SPECIAL PRECAUTIONS TO TAKE PRODUCTS
BODYWORK
Washing by hand:
Clean sponges,
Remove dust liable to cause scratching by rinsing the vehicle thoroughly before Gentle shampoo,
rubbing down.
After washing and rinsing, dry the vehicle with a chamois leather to avoid chalky residues. Chamois leathers, II
Do not use sponges with an abrasive surface. Microfibre fabrics.
Washing by
hand High-pressure washing:
Frequently
As soon as OR Observe the recommended minimum distance of the spray nozzle from the vehicle (30 cm),
Washing the possible for particularly where there is stone chipping and around stickers and parking sensors.
bodywork: bird droppings, High-pressure Washing in an automatic car wash with rollers:
Remove dirt, dust, resin, insect washing
secretions, Do not use stations where the brushes are poorly maintained and liable to cause
mud, bird micro-scratches, which are particularly visible on dark colours.
droppings, tree resin, pollen and tar OR
insect secretions, which contain Do not rub the bodywork when dry.
pollen, tar chemicals Washing in Do not wash in direct sunlight or extremely cold temperatures.
that attack an automatic
paintwork car wash with Wash more frequently in winter, in areas near the sea or close to industrial
rollers establishments (etc.), to remove iodized deposits, mud, soot and fertilizer salts which
are highly corrosive. Clean the underside of the body and wheel arches thoroughly.

Some stains (tar, etc.) may necessitate additional measures. Tar removal product,
Do not attempt to rub off dried tar, bird droppings, resin, etc. directly. Insect removal product,
Rinse deposits thoroughly before removing. Clean rag,
Do not use solvents or petrol. Clean water.

Cleaning chrome finishers: PH-neutral soapy

water, wipe with
Do not use abrasive cleaners or chemical solvents. 17
a dry soft cloth.

15A_CCE0030_Anglais-SPE.indd 17 14/11/2014 14:26:18

 MAINTENANCE RECOMMENDATIONS

LOOKING RECOMMENDED
AFTER YOUR WHEN HOW SPECIAL PRECAUTIONS TO TAKE PRODUCTS
BODYWORK
At least twice
a year (before and
after winter) Polishing by
OR hand Buffing product
through regular use
Protecting the OR Before polishing, the vehicle must be perfectly clean and dry. recommended by
of
paintwork: in an automatic Do not apply in direct sunlight. the network (without
automatic car wash
Limit and prevent car wash Observe the instructions for use of the product. abrasive)
programmes
dirt build-up with Do not apply the product to plastic or rubber. Cotton
with added Microfibre fabrics
waxing
II wax
OR
after each
polishing

Before polishing, the vehicle must be perfectly clean and dry.

Use of a polish with an excessive abrasive charge or Polish
Polishing by
Only if the inappropriate use of a polishing machine may leave recommended
Remove hand or
micro-scratches marks and/or damage the lustre of the paintwork. by the network
micro-scratches contact the
are visible Observe the instructions for use of the product used. Cotton
network Do not apply the product to plastic or rubber. Microfibre fabrics
After polishing the vehicle must be buffed.

Retouching pen Retouching pen

Repair minor damage to Quickly if for paintwork. for paintwork
the paintwork: bare metal is Read the conditions of use of the product for the repair of
If bare metal is available in
Scratches, chips, visible to superficial blemishes.
visible, contact colours specific to
gravel impact avoid corrosion the network. the Marque

Do not use solvents, petrol or oil to clean the bodywork.

After washing, apply the brakes gradually to remove water from the brake linings.
Do not wash under the bonnet with a high-pressure jet.

18

15A_CCE0030_Anglais-SPE.indd 18 14/11/2014 14:26:18

 MAINTENANCE RECOMMENDATIONS

Maintenance of the bodywork (matt and textured paint)

Never clean the paint without water.
Never use an automatic car wash with brushes.
Never polish the vehicle, or the alloy wheels. This will cause bright areas in the paint.
Never use paint cleaners, abrasive products or polishes, or bright paint protection products (e.g. wax) to
Specific advice on the care for the paintwork. These products are only suitable for bright finishes. Using them on vehicles with matt
maintenance of matt paint* finish seriously damages the surface of the vehicle and in particular will cause irreversible stained or bright
areas to appear.
Do not use high pressure jet wash lances fitted with brushes; they may scratch the paint.
II
Never select a wash programme that finishes with hot wax.

Specific advice on the

Apply the advice given in the “Maintenance recommendations” for matt paint, with the exception of “Never
maintenance of textured use an automatic car wash with brushes”, which need not be followed for textured paint.
paint*

(*) : Available according to version, trim level and the specification for the country of sale.

19

15A_CCE0030_Anglais-SPE.indd 19 14/11/2014 14:26:18

 MAINTENANCE RECOMMENDATIONS

Maintenance of leather interiors

The leathers used have been developed by CITROËN using the best technologies to ensure better longevity, optimal comfort and good resistance to
external wear.
Leather is a natural product and requires certain precautions for use and maintenance.
It’s up to you therefore to take care of your leather interior. Appropriate regular maintenance is essential to preserve the longevity of leather. It needs
to be protected and nourished in order to retain its suppleness and original appearance.

WHAT TO
DO TO RECOMMENDED
WHEN HOW SPECIAL PRECAUTIONS TO TAKE
MAINTAIN PRODUCTS
YOUR LEATHER
II Before cleaning leather, you should remove any residues which may scratch the
leather while it is being cleaned.

To clean leather, moisten a soft cloth with soapy water, then gently rub the surface
of the leather. Don’t rub too hard.
Regularly After cleaning, dry the leather thoroughly with a soft cloth. Sponge Soap
Hand
Clean and neutral pH
wash For grease stains, NEVER clean greasy leather with a liquid, you should first
as required Soft cloth
soak up the stain (with a sponge or Terre de Sommières [fine clay powder] for
example).
In the case of a liquid stain, quickly soak up the moisture with a cloth or
absorbent paper to prevent the liquid soaking into the leather.
Then clean if necessary.

2 to 3 times Hand Clean the leather with a cloth lightly moistened with clear water to clean the pores
Remove dust Soft cloth
a year wash of dust, without rubbing too hard and avoiding chalky water.

Remove dust from the leather and clean it before applying any cleaning Special product for
Maintain Every year By hand products. leather

Do not use solvents, detergents, petrol, pure alcohol or cleaning products to clean leather.
For semi-leather, be careful not to damage other materials with leather cleaning products (textile, alcantara, etc.).
For more serious damage (burns, etc.) consult a CITROËN authorised repairer who will be able to advise you.
20

15A_CCE0030_Anglais-SPE.indd 20 14/11/2014 14:26:20

 TOTAL & CITROËN
A DYNAMIC PARTNERSHIP,
LOOKING TO THE FUTURE.
For more than 45 years, TOTAL and CITROËN have shared
common values: excellence, creativity and technological
innovation.
It is in this same spirit that TOTAL has developed a range of
TOTAL QUARTZ lubricants adapted to CITROËN engines,
making them ever more fuel efficient and environmentally
friendly. TOTAL and CITROËN test the reliability and per-
formance of their products in motorsport under extreme
conditions.
Choose TOTAL QUARTZ lubricants
for servicing your vehicle; they are
your assurance
of optimum engine life
and performance.

CITROËN prefers

15A_CCE0030_Anglais-SPE.indd 21 14/11/2014 14:26:20

 LUBRICANTS: RECOMMENDATIONS
Engine oils meeting PSA PEUGEOT CITROËN
standards have a higher specification than
that defined in the ACEA (Association of
European Motor Manufacturers) standards.
They meet the demands of the latest technical
innovations in your vehicle and optimise the
functioning of CITROËN engines (performance,
emissions, fuel economy, service life and wear).
Viscosity ranges according to ambient temperatures.
III
22
15A_CCE0030_Anglais-SPE.indd 22
CITROËN prefers
Only use lubricants meeting the PSA Don’t hesitate to contact your CITROËN
PEUGEOT CITROËN standard for oil Authorised Repairer for more information.
changes on your vehicle.
For topping up only, the ACEA standard to
observe is:
→C2 as first choice, or C3
14/11/2014 14:26:26
 LUBRICANTS: RECOMMENDATIONS CITROËN prefers

OIL DESCRIPTION SEMI-SYNTHETIC SYNTHETIC SYNTHETIC ANTI SYNTHETIC ANTI

SAE grade 10W-40 5W-40 POLLUTION 5W-30 POLLUTION 0W-30

PSA PEUGEOT CITROËN B71 2300 B71 2296 B71 2290 B71 2312
standards

Recommended oils TOTAL ACTIVA TOTAL ACTIVA TOTAL ACTIVA TOTAL QUARTZ
TOTAL QUARTZ TOTAL QUARTZ TOTAL QUARTZ INEO FIRST 0W-30
Engines 7000 10W-40 9000 5W-40 INEO ECS 5W-30 (RECOMMENDED)

1.0 VTi o o
1.0 and 1.2 PureTech o o o o
Petrol

1.4 and 1.6 VTi/THP Euro 5

1.2 PureTech Turbo o o

1.6 THP Euro6 o

Other engines o o o o III
HDI FAP: 1.4 - 1.6 - 1.8
2.0 - 2.2 (204 HP) - V6
o o
Diesel

HDI FAP: 1.3 - 2.2

(EXCEPT 204 HP) - 3.0 o

Blue HDi Euro 6 (AdBlue®) o

Other engines o o
o authorised
TOTAL is the only brand which offers a complete range of products which are approved by PSA PEUGEOT CITROËN and recommended for the
servicing of CITROËN vehicles.
The new oil TOTAL QUARTZ INEO FIRST 0W30 is the product recommended by CITROËN for reducing fuel consumption and CO2 / pollutant
emissions. 23

15A_CCE0030_Anglais-SPE.indd 23 14/11/2014 14:26:27

 SERVICE RECORD

The following pages are designed to be stamped We recommend that you keep the invoices ● Having the routine services carried out
with the sales stamp of the automobile repair and documents that relate to the maintenance is a compulsory requirement to meet the
professional who services your CITROËN. carried out on your vehicle. conditions of the manufacturer’s warranty.

Have the boxes below (date, mileage, next If the vehicle is sold, it is necessary to hand all
service, etc.) completed, according to your the vehicle documents to the new owner.
operating conditions, by the automobile repair
professional you have chosen.

Date: / / Mileage: Date: / / Mileage:

III
Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

24 at miles or on / / at miles or on / /

15A_CCE0030_Anglais-SPE.indd 24 14/11/2014 14:26:28

 SERVICE RECORD

Date: / / Mileage: Date: / / Mileage:

Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

at miles or on / / at miles or on / /

Date: / / Mileage: Date: / / Mileage:

III
Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

at miles or on / / at miles or on / / 25

15A_CCE0030_Anglais-SPE.indd 25 14/11/2014 14:26:28

 SERVICE RECORD

Date: / / Mileage: Date: / / Mileage:

Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

at miles or on / / at miles or on / /

Date: / / Mileage: Date: / / Mileage:

III
Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

26 at miles or on / / at miles or on / /

15A_CCE0030_Anglais-SPE.indd 26 14/11/2014 14:26:28

 SERVICE RECORD

Date: / / Mileage: Date: / / Mileage:

Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

at miles or on / / at miles or on / /

Date: / / Mileage: Date: / / Mileage:

III
Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

at miles or on / / at miles or on / / 27

15A_CCE0030_Anglais-SPE.indd 27 14/11/2014 14:26:28

 SERVICE RECORD

Date: / / Mileage: Date: / / Mileage:

Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

at miles or on / / at miles or on / /

Date: / / Mileage: Date: / / Mileage:

III
Normal Conditions Arduous Conditions Normal Conditions Arduous Conditions

Routine service Routine service

Dealership Dealership
stamp stamp

Next service Next service

28 at miles or on / / at miles or on / /

15A_CCE0030_Anglais-SPE.indd 28 14/11/2014 14:26:28

 ANTI-PERFORATION CONTRACTUAL WARRANTY INSPECTIONS

CHECKS TO BE CARRIED OUT 1st 2nd 3rd 4th

4 years after date of first 6 years after date of first 8 years after date of first 10 years after date of
Passenger vehicles: registration registration registration first registration

Commercial vehicles: after 2 years after 4 years - -

Presentation of inspection coupons, duly completed by the repairer who carried out the inspection, will be required for all claims under
the anti-perforation contractual warranty.
FIRST ANTI-PERFORATION INSPECTION Date: . . . . . . . . . . . . . . . Mileage: . . . . . . . . . . . . . . . . SECOND ANTI-PERFORATION INSPECTION Date: . . . . . . . . . . . . . . . Mileage: . . . . . . . . . . . . . . . .

Repairs envisaged under the anti-perforation contractual warranty O yes O no Repairs envisaged under the anti-perforation contractual warranty O yes O no

BODY REPAIRS RECOMMENDED TO THE BODY REPAIRS CARRIED OUT: BODY REPAIRS RECOMMENDED TO THE BODY REPAIRS CARRIED OUT:
CUSTOMER: CUSTOMER:
Defect N°: . . . . . . . . . . . . . Date: . . . . . . . . Constat N°: . . . . . . . . . . . . Date: . . . . . . . .
Inspection job No: . . . . . . . . . . . . . . . . . . . . . Inspection job No: . . . . . . . . . . . . . . . . . . . . .

Defect:
..................................
..................................
..................................
..................................
..................................
..................................
..................................
Defect:
..................................
DEALERSHIP .................................. DEALERSHIP
STAMP ..................................
STAMP III
..................................
..................................
Defect N°: . . . . . . . . . . . . . Date: . . . . . . . . .................................. Defect N°: . . . . . . . . . . . . . Date: . . . . . . . .
..................................

DEALERSHIP DEALERSHIP DEALERSHIP DEALERSHIP

STAMP STAMP STAMP STAMP

NEXT ROUTINE SERVICE NEXT ROUTINE SERVICE

before: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . before: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29

15A_CCE0030_Anglais-SPE.indd 29 14/11/2014 14:26:28

 ANTI-PERFORATION CONTRACTUAL WARRANTY INSPECTIONS

Wash if necessary (bodywork, underbody, wheel arches) and

Anti-Perforation check (chargeable at local rate).

THIRD ANTI-PERFORATION INSPECTION Date: . . . . . . . . . . . . . . . Mileage: . . . . . . . . . . . . . . . . FOURTH ANTI-PERFORATION INSPECTION Date: . . . . . . . . . . . . . . . Mileage: . . . . . . . . . . . . . . . .

Repairs envisaged under the anti-perforation contractual warranty O yes O no Repairs envisaged under the anti-perforation contractual warranty O yes O no

BODY REPAIRS RECOMMENDED TO THE BODY REPAIRS CARRIED OUT: BODY REPAIRS RECOMMENDED TO THE BODY REPAIRS CARRIED OUT:
CUSTOMER: CUSTOMER:
Defect N°: . . . . . . . . . . . . . . . . . Date: . . . . . . . . . Defect N°: . . . . . . . . . . . . . . . . . Date: . . . . . . . . .
Inspection job No: . . . . . . . . . . . . . . . . . . . . . Inspection job No: . . . . . . . . . . . . . . . . . . . . .

Defect: Defect:
.................................. ..................................

III .................................. DEALERSHIP .................................. DEALERSHIP

..................................
..................................
..................................
..................................
..................................
STAMP ..................................
STAMP
..................................
..................................
Defect N°: . . . . . . . . . . . . . . . . . Date: . . . . . . . . . .................................. Defect N°: . . . . . . . . . . . . . . . . . Date: . . . . . . . . .
..................................

DEALERSHIP DEALERSHIP DEALERSHIP DEALERSHIP

STAMP STAMP STAMP STAMP

NEXT ROUTINE SERVICE NEXT ROUTINE SERVICE

30 before: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . before: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15A_CCE0030_Anglais-SPE.indd 30 14/11/2014 14:26:28

 CITROËN SERVICES

CITROËN opens the door to a new generation of services supporting you and your vehicle.
The range of CITROËN Services include the following:
CITROËN Extended Warranty: extend your vehicle's warranty to continue your care-free motoring into the
4th or 4th & 5th years.
CITROËN Fixed Servicing Package: lasts for 36 months or 35,000 miles (whichever occurs sooner) and
provides all your vehicle’s servicing needs. Included are all annual services along with a brake fluid change
in year two.
CITROËN Flexible Servicing Package: this flexible package, which can last up to 60 months or 100,000 miles,
has been tailored to provide you with the benefit of annual servicing.
CITROËN Maintenance Package: the features of this package are the inclusion of all annual services including
general maintenance, the replacement of wear and tear parts (brakes, wipers etc.), MOT Tests(s) and CITROËN
Roadside Assistance. You can also add the option of replacement tyres and/or replacement vehicle whilst
yours is being serviced / MOT’d to your package.
Recognised throughout the CITROËN network, you have the assurance of being cared for anywhere
you drive.
A range of Services: flexibility of choice and helping you budget against foreseen or unforeseen
expenditure, and offering long-term care-free motoring, CITROËN gives you the choice.

IV
For more information on the Services available to you
(Extended Warranty, offers, assistance, accessories etc.), speak with your local dealer or
visit us online at www.citroen.co.uk

31

15A_CCE0030_Anglais-SPE.indd 31 14/11/2014 14:26:29

 CITROËN PARTS & ACCESSORIES
CITROËN ASSISTANCE
You want to be assured of
a wide choice of genuine
CITROËN parts and
accessories !
GENUINE CITROËN PARTS are designed,
manufactured and fitted in line with the vehicle
specification and identical to those fitted at
the factory. Genuine CITROËN parts increase
and improve the life of your vehicle and give
you the added reassurances and security you
deserve.
CITROËN accessories
No matter what vehicle you have, CITROËN
has a wide range of accessories specially
designed to meet your needs. The range
has been designed around our mantra of
safety, quality and style. Our innovative, high
performance accessories and fresh ideas
mean that you could be driving the CITROËN
of your dreams.
IV
32
15A_CCE0030_Anglais-SPE.indd 32
Welcome to CITROËN
Assistance - Roadside
Assistance
For Roadside Assistance
in the UK please call
08000 727272
Your new CITROËN, when supplied by the
official CITROËN UK dealer network, is covered
for 12 months from the date of first registration.
This service is free of charge for the first year
and is available 24 hours a day.
Summary details of the benefits of CITROËN
Assistance are set out in the following
pages. Should you require a full set of terms
and conditions, please contact Citroën
Customer Relations on 0844 463 3500 or
cuk_contactcentre@citroen.com
Please see the section on European Cover
on page 34 for telephone numbers outside
the UK.
Extending your CITROËN
Assistance cover
For complete peace of mind you can purchase
Citroën Assistance Plus to cover all non-
vehicle faults for £20 per year.
While the CITROËN Assistance programme
aims to give you care-free motoring, it only
provides assistance in relation to manufacturer-
based or mechanical faults on your CITROËN.
It does not provide assistance for certain non-
vehicle faults such as :
● the use of incorrect fuel, or lack of fuel
● wheel changes, punctured tyres
● instances where keys have been locked
inside the vehicle, lost or stolen.
● Road Traffic Accidents
We will arrange assistance if requested, but
the responsibility of paying for assistance
remains with you or the nominated driver.
The price for a non-vehicle fault incident (as at
January 2015) is £120 per incident.
If you would like to purchase Citroën Assistance
Plus or would like to extend your assistance for
a further 2 years, call 0800 9757634.
14/11/2014 14:26:29

In the event that you require assistance, simply
ring this freephone number 08000 727272 and
give the following details :
● Your name
● Your vehicle registration number
● Your current mileage reading
● The model and colour of your vehicle
● Your exact location (including if possible
the road you are on and the nearest road
junction)
● The telephone number of the phone you are
using
With CITROËN Assistance it does not matter
who is driving your vehicle - whether it is
driven by you, a family member or any other
authorised driver.
CITROËN Roadside Assistance
Roadside Assistance is available if your
CITROËN is stranded more than ¼ mile
from your home or office address following
a breakdown. We will seek to repair your
CITROËN at the roadside, but if we cannot do
so within a reasonable time, it will be taken
to the nearest CITROËN Authorised Repairer
or, alternatively, to a local destination of your
choice.
15A_CCE0030_Anglais-SPE.indd 33
CITROËN ASSISTANCE SERVICES
CITROËN Recovery
If your vehicle breaks down more than ¼
mile from your home and a prompt local
repair at the roadside is not possible, we will
arrange onward travel for you, up to seven
passengers and your vehicle to your CITROËN
Authorised Repairer or any single destination
in the UK mainland or Northern Ireland. This
also includes the Isle of Man and the Channel
Islands, although any ferry costs must be
borne by you. If you are towing a trailer or a
caravan at the time, this will also be recovered,
subject to certain weight and size restrictions.
CITROËN Assistance from
home
CITROËN Assistance also provides help if
you have a problem with your CITROËN at
home. If the problem cannot be solved there
it will be transported to your nearest CITROËN
Authorised Repairer.
CITROËN Onward Travel
In the event that your CITROËN is recovered
under CITROËN Recovery we may, at our
discretion, provide assistance to enable you
and up to seven passengers (provided that this
does not exceed the legal seating capacity of
the vehicle) to continue your journey. We may
(at our discretion) choose to provide you with
one of the following:
A replacement hire car
In the event that we choose to provide this
benefit, we will arrange car hire for up to
2 working days if your CITROËN Authorised
Repairer is unable to repair the vehicle within
a reasonable amount of time. To qualify for this
you will need to show your driving licence and
comply with the terms and conditions of the
vehicle hire company. These may include a
minimum age for the driver and restrictions on
any license endorsements. A deposit to cover
fuel may be requested.
Overnight hotel
accommodation
In the event that we choose to provide this
benefit, we will arrange and pay for overnight
accommodation and will transport you and
up to seven passengers (provided that this
does not exceed the legal seating capacity of
the vehicle) to a hotel selected by CITROËN
Assistance.
Alternative transport
In the event that we choose to provide this
benefit we pay for your reasonable onward IV
travel costs by rail, taxi, or coach to a cost limit
of up to £100 per person or a total of £300 for
the group.
Please note that the decision as to which ben-
efit to provide under CITROËN Onward Travel
shall be at the absolute discretion of CITROËN
Assistance. 33
14/11/2014 14:26:29
 CITROËN EUROPEAN ASSISTANCE
CITROËN European Cover
CITROËN Assistance provides the following
services in Europe:
● Roadside Assistance & Local Recovery
● Replacement part dispatch
● Additional accommodation expenses up to
£65 per person for one night’s accommoda-
tion
● Journey continuation or return home option,
up to £750 per party per trip.
● Vehicle repatriation cost to the UK limited to
the current market value of the vehicle
IV
34
15A_CCE0030_Anglais-SPE.indd 34
Telephone for European
assistance:
If you require Breakdown Assistance in
Europe, you should call one of the following
numbers from UK mobiles and abroad:
00 800 33 22 88 77
00 33 472 171 205
00 33 825 878 983
For hard-of-hearing or speech-impaired
customers, an SMS text message number is
available: 07900 444 999.
You will need to provide your vehicle
registration number, mileage, location, contact
number and details of the breakdown.
Please note that local fees may be payable for
drivers involved in incidents on some French
roads. These are outside the jurisdiction of
Citroën Assistance and are non-refundable.
Complaints or Commendations
We strive constantly to improve and develop our
services, and we greatly appreciate your com-
ments – good or bad. If you have a commenda-
tion, a complaint or just a comment about Citroën
Assistance, please let us know by calling us on
0845 607 6727 (calls are charged at local rates),
or by e-mailing: CustomerSupport@theAA.com
Change of ownership
If you sell your new Citroën while it is still
entitled to Citroën Assistance, the new owner
will benefit from whatever period of entitlement
is remaining, provided the vehicle is still regis-
tered in the UK. Please notify your Dealer of
any change in address or ownership.
14/11/2014 14:26:29
 ADDITIONAL ONE YEAR OF WARRANTY PROVIDED BY UK
DEALERS FOR VEHICLES SOLD AND REGISTERED IN THE UK
Conditions
• In addition to CITROËN’s two year unlimited mileage Warranty,
vehicles supplied by CITROËN UK Ltd and sold and registered in
the UK by a CITROËN dealer benefit from an additional one year of
Warranty provided by your UK CITROËN Dealer, provided that the
vehicle is owned and operated in the UK. Exported vehicles will lose
this benefit.
• This Warranty is dependent upon the manufacturer’s recommended
servicing being carried out at the time or distance intervals specified
in the CITROËN Warranty and Maintenance Guide, subject to the
vehicle being driven less than 60,000 miles (100,000 miles for
contractual vehicles excluding Motorhomes and other converted
vehicles), since first registration. Dispatch Combi and Berlingo
Multispace are classified as passenger cars.
• CITROËN Assistance is not covered within this additional 1-year
Warranty but is available from the CITROËN dealer network at
the time of purchase of the vehicle. Refer to the section entitled
CITROËN Assistance on pages 32-33.
• In all other respects, the conditions and exclusions of the additional
year of warranty are identical to those of the two year contractual
warranty as described in the Maintenance and Warranty Guide
provided with each vehicle.
• The additional one year of warranty excludes the replacement of
parts due to normal wear linked to the use of the vehicle, its mileage,
or its geographic and climatic environment.

• In the case of a change of ownership, subsequent owners will benefit

from the remaining period of Warranty, up to three years after the date
on the Warranty Certificate, provided that the conditions of application
have been followed by each of the owners.

• The cost of any repairs covered by the additional Warranty and

carried out by a CITROËN dealer in another country during an
overseas visit will be reimbursed by your CITROËN dealer in
the UK. IV

35

15A_CCE0030_Anglais-SPE.indd 35 14/11/2014 14:26:29

 ODOMETER REPLACEMENT and
CHANGE OF ADDRESS OR OWNERSHIP
If you change address, or if you sell your vehicle, please complete and return The information below is to be completed if the odometer is
this slip to your nearest CITROËN dealer. replaced (total distance recorder):

V.I.N.
Date of replacement: ............./......................../..................

 CHANGE OF ADDRESS  SALE OF VEHICLE Mileage of old odometer:

NEW CONTACT INFORMATION

 Mileage of new odometer:

V.I.N.

 CHANGE OF ADDRESS  SALE OF VEHICLE

NEW CONTACT INFORMATION Name, address, signature and stamp of repairer that carried out
the work:


V.I.N.
IV DEALERSHIP
 CHANGE OF ADDRESS  SALE OF VEHICLE STAMP
NEW CONTACT INFORMATION

36


15A_CCE0030_Anglais-SPE.indd 36 14/11/2014 14:26:30

 Imp. en U.E. 01/15

37

15A_CCE0030_Anglais-SPE.indd Couv3 14/11/2014 14:26:30

 If your vehicle has the CITROËN eTouch system,
use the localised assistance call service button

Be ready to provide the following information to the assistance call centre:

- the precise location of your vehicle: town, street name and number, road number and milepost, visual marker…
- identification of your vehicle: VIN or chassis number from the registration certificate or visible at the bottom of the windscreen, registration number
- your (mobile) telephone number so that the roadside assistance agent can contact you
- the number of passengers in the vehicle

AN.15CCE0030A

CRÉATIVE TECHNOLOGIE

15A_CCE0030_Anglais-SPE.indd Couv4 14/11/2014 14:26:30