DT Scrub April

Date - multiple - Date - all -
Team Leader2 Agent Name CouReason for Detractor Team Leader2 Age
Arango, Santiago 38 Out of scope - ATT Policies
Bernal, Laura 46 Missaplied
Giraldo, Pablo 52 Positive Feedback for the agent
Serna, Vladimir 26 Ghost Chats
Vasquez, Marla 39 System Issue
Socarras, Myriam 59 Agent Opportunity
Salazar, Kelly 34 Cardona, Michael
Cano, Maria 31 Car
Leon, Alejandra 31 Mar
Pulgarin, Jineth 38 Hen
Cardona, Michael 25 Pal
Castillo, Angelica 1 Vil
Cardona, Juan D 4 Sua
Marulanda, Brandon 5 Gon
Henao, Esteban 2 Mistransfer
Rocha, Jhonathan 3 Total Result
Herrera, Valeria 2
Palma, Victor 2
Villa, Daniel 1
Polo, Juan 1
Rendon, Alexis 1
Suarez, Nicole 2
Gonzalez, Sharon 1
Total Result ###
- all -
Count - ATTUID Agent Name Count - ATTUID

164 ###
146 4
88 5
32 2
27 ###
10 4
10 ###
2 ###
3 ###
1 ###
1 ###
1 ###
1 ###
1 ###
8 1
475 3
Santiago Arango Villamil ###
Simón José Pinto Rodríguez 4
Vladimir Serna Dagua ###
(empty)
(empty)
Total Result ###
Date 4/21/2021 4/22/2021 4/23/2021
TL Uploaded Received Completion% Uploaded Received Completion% Uploaded
Arango, Santiago 0 0 #DIV/0! 2 0 #DIV/0! 0
Bernal, Laura 1 0 #DIV/0! 0 0 #DIV/0! 2
Leon, Alejandra 0 0 #DIV/0! 0 0 #DIV/0! 0
Vasquez, Marla 0 0 #DIV/0! 0 0 #DIV/0! 0
Socarras, Myriam 0 0 #DIV/0! 0 0 #DIV/0! 0
Salazar, Kelly 0 0 #DIV/0! 0 0 #DIV/0! 0
Pulgarin, Jineth 0 0 #DIV/0! 0 0 #DIV/0! 0
Cano, Maria 0 0 #DIV/0! 0 0 #DIV/0! 0
Serna, Vladimir 0 0 #DIV/0! 0 0 #DIV/0! 0
Giraldo, Pablo 0 0 #DIV/0! 0 0 #DIV/0! 0
Cardona, Michael 0 0 #DIV/0! 0 0 #DIV/0! 0
4/23/2021 4/24/2021 4/25/2021
Received Completion% Uploaded Received Completion% Uploaded Received Completion%
0 #DIV/0! 2 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 1 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
4/26/2021 4/27/2021 3/28/2021
Uploaded Received Completion% Uploaded Received Completion% Uploaded ReceivedCompletion%
2 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 2 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 3 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
3/29/2021 3/30/2021 3/31/2021
Uploaded ReceivedCompletion%Uploaded ReceivedCompletion%Uploaded ReceivedCompletion%
0 0 #DIV/0! 0 0 #DIV/0! 2 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 5 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
0 0 #DIV/0! 0 0 #DIV/0! 0 0 #DIV/0!
Date 2 Date Team Leader2 Count - ATTUID Date
(empty) (empty) (empty)
3/26/2021 26/03/2021 Pulgarin, Jineth 1 04/01/21
3/30/2021 30/03/2021 Salazar, Kelly 5
3/31/2021 31/03/2021 Arango, Santiago 2
#VALUE! Socarras, Myriam 2
#VALUE! Salazar, Kelly 4
4/1/2021 01/04/2021 Arango, Santiago 4
#VALUE! Bernal, Laura 1
#VALUE! Giraldo, Pablo 2
#VALUE! Serna, Vladimir 4
#VALUE! Vasquez, Marla 3
#VALUE! Salazar, Kelly 4 Total Result
#VALUE! Cano, Maria 4
#VALUE! Leon, Alejandra 1
#VALUE! Pulgarin, Jineth 2
4/2/2021 02/04/2021 Arango, Santiago 3
4/3/2021 03/04/2021 Arango, Santiago 1
4/4/2021 04/04/2021 Arango, Santiago 1
4/5/2021 05/04/2021 Arango, Santiago 5
4/6/2021 06/04/2021 Arango, Santiago 7
4/7/2021 07/04/2021 Arango, Santiago 3
4/8/2021 08/04/2021 Arango, Santiago 4
4/9/2021 09/04/2021 Arango, Santiago 5
4/10/2021 10/04/2021 Arango, Santiago 2
4/11/2021 11/04/2021 Arango, Santiago 1
4/12/2021 12/04/2021 Arango, Santiago 8
4/13/2021 13/04/2021 Arango, Santiago 5
4/14/2021 14/04/2021 Arango, Santiago 2
#VALUE! Cardona, Michael 6
4/15/2021 15/04/2021 Arango, Santiago 2
4/16/2021 16/04/2021 Arango, Santiago 4
4/17/2021 17/04/2021 Arango, Santiago 4
4/18/2021 18/04/2021 Arango, Santiago 1
4/19/2021 19/04/2021 Arango, Santiago 1
4/20/2021 20/04/2021 Arango, Santiago 4
4/21/2021 21/04/2021 Bernal, Laura 1
4/22/2021 22/04/2021 Arango, Santiago 2
4/23/2021 23/04/2021 Bernal, Laura 3
4/24/2021 24/04/2021 Arango, Santiago 2
4/25/2021 25/04/2021 Bernal, Laura 1
4/26/2021 26/04/2021 Arango, Santiago 2
4/27/2021 27/04/2021 Bernal, Laura 2
#VALUE! Total Result 674
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Team Leader Sum - NRS D
(empty)
Bernal, Laura 1
Arango, Santiago 3
Salazar, Kelly 2
Socarras, Myriam 1
Cano, Maria 1
Vasquez, Marla 1
Leon, Alejandra 1
Giraldo, Pablo 25
Serna, Vladimir 3
Pulgarin, Jineth 2
40
Tracker Info ID Team Leader Team Leader Name Manager Name
140448 Vladimir Serna Dagua Valeria Roman Vergara Ian Chircop Beck
140488 Santiago Arango Villamil Valeria Roman Vergara Ian Chircop Beck
140517 Myriam Leonella Socarras Bermeo Valeria Roman Vergara Ian Chircop Beck
140578 Michael Steven Cardona Aguirre Ian Chircop Beck Juan Carlos Escobar
140625 Maria Camila Cano Jaramillo Jhony Andres Aguirre MejIan Chircop Beck
140911 Kelly Dayana Salazar Salazar Jhony Andres Aguirre MejIan Chircop Beck
140984 Simón José Pinto Rodríguez Ian Chircop Beck Juan Carlos Escobar
141580 Nestor Ivan Betancur Jaramillo Valeria Roman Vergara Ian Chircop Beck
141684 David Fernando Gutiérrez Hernández Ian Chircop Beck Juan Carlos Escobar
141732 Juan Esteban Sanchez Bedoya Valeria Roman Vergara Ian Chircop Beck
141744 Marla Julieth Vasquez Lozano Valeria Roman Vergara Ian Chircop Beck
141754 Alejandra Leon Lopez Jhony Andres Aguirre MejIan Chircop Beck
141774 Laura Bernal Saldarriaga Valeria Roman Vergara Ian Chircop Beck
142449 Jineth Camila Pulgarin Tabares Juan David Hurtado SancJuan Felipe Nanez Arc
143244 Juan Pablo Giraldo Rios Jhony Andres Aguirre MejIan Chircop Beck
144775 Nataly Castaño Hoyos Ian Chircop Beck Juan Carlos Escobar
144853 Carla Viviana Plata Castilla Valeria Roman Vergara Ian Chircop Beck
144922 Marcela Arias Tejada Ian Chircop Beck Juan Carlos Escobar
148752 Michael Steven Cardona Aguirre Jhony Andres Aguirre MejIan Chircop Beck
149011 Jaime Alberto Lopez Gil Ian Chircop Beck Juan Carlos Escobar
149013 Jaime Alberto Lopez Gil Ian Chircop Beck Juan Carlos Escobar
150197 Jineth Camila Pulgarin Tabares Valeria Roman Vergara Ian Chircop Beck
Submitted Date Chat ID ATTUID Chat Driver Behavior Gap
4/1/2021 6:45:33 AM742074028832585532 le753a Bill Review Uncover Needs
4/1/2021 6:55:18 AM742355503872673605 tl7453 Bill Review Uncover Needs
4/1/2021 8:22:26 AM732222405034145158 jv554a Business Discou Personalize Soluti
4/1/2021 9:11:47 AM732503879743575065 cb092h Bill Review Personalize Soluti
4/1/2021 10:25:30 A '744888774266790760 jj835n Bill Review Personalize Soluti
4/1/2021 10:26:59 A '743762874678030130 mr961p Payments Personalize Soluti
4/1/2021 11:33:31 A '741229604659534733 kj818g Bill Review Personalize Soluti
4/1/2021 11:50:24 A '742636979925866262 cr004y Misroutes Personalize Soluti
4/1/2021 12:16:15 P 741229604968771965 jp2188 Bill Review Personalize Soluti
4/1/2021 1:08:51 PM742636978796951038 dl983s Equipment UpgrPersonalize Soluti
4/1/2021 1:10:04 PM777258401845448095 lm318u Activations or A Personalize Soluti
4/1/2021 1:31:20 PM740948130443532189 sg846m Equipment UpgrUncover Needs
4/1/2021 5:28:11 PM'733066831087700601 jo944u Bill Review Thoroughly Educat
4/1/2021 5:35:16 PM'742636979944742833 jo835n Plans Personalize Soluti
4/1/2021 5:41:42 PM'742355505133401101 ma013x Account ChangePersonalize Soluti
4/1/2021 5:42:33 PM'742074029791936864 le2850 Bill Review Personalize Soluti
4/1/2021 7:32:13 PM'741229606629448335 gc065c Equipment UpgrPersonalize Soluti
4/1/2021 7:40:31 PM'733066830541323399 dp434d Bill Review Thoroughly Educat
4/1/2021 7:45:42 PM741792555434225980 ji220d Plans Personalize Soluti
4/1/2021 8:37:06 PM'733066832409179876 lh165w Appreciation / LPersonalize Soluti
4/1/2021 9:00:35 PM741511081707618226 od5040 Business Discou Personalize Soluti
4/1/2021 9:02:55 PM733348306725552836 lr506w Activations or A Personalize Soluti
4/1/2021 9:06:49 PM740948130443532189 sg846m Equipment UpgrUncover Needs
4/2/2021 6:17:47 AM740948134502359917 va184d Features Personalize Soluti
4/2/2021 7:06:16 AM735881585084323118 jv554a Feature Help anUncover Needs
4/2/2021 11:40:19 A 740666660635932374 jp2188 Bill Review Personalize Soluti
4/2/2021 4:47:00 PM733066836035604251 sm468r Business Discou Warmly Welcome
4/2/2021 8:24:57 PM'742074036309348148 cp9235 Bill Review Warmly Welcome
4/2/2021 8:28:59 PM'732503888275491582 mr961p Prepaid Plans/F Warmly Welcome
4/2/2021 8:45:18 PM731940936629711149 hc788s Bill Review Uncover Needs
4/2/2021 8:47:15 PM733066836302563364 jn868b Mobile InsurancPersonalize Soluti
4/2/2021 8:50:11 PM733348311453621691 jn868b Bill Review Personalize Soluti
4/2/2021 8:55:19 PM742355510863173372 ju7234 Bill Review Gain Agreement
4/2/2021 9:17:40 PM'742636987159312351 no783t Bill Review Warmly Welcome
4/3/2021 7:10:54 AM'732222405263677570 jz479c Payment ArrangUncover Needs
4/3/2021 8:27:47 AM732222411100032842 ja018v Account ChangeUncover Needs
4/3/2021 8:33:40 AM735600110966921017 mr156s Business Discou Uncover Needs
4/3/2021 8:34:26 AM731940941390440274 jg993f Features Uncover Needs
4/3/2021 8:37:10 AM740385185081522981 jv4071 Business Discou Uncover Needs
4/3/2021 8:53:40 AM732503886080938289 mc969d Service SuspensiUncover Needs
4/3/2021 9:01:05 AM742636979001045774 md491v Equipment UpgrGain Agreement
4/3/2021 9:49:58 AM7258412907629825 sm468r Equipment UpgrPersonalize Soluti
4/3/2021 11:31:28 A '735881591767312021 ma124r Equipment UpgrPersonalize Soluti
4/3/2021 12:10:23 P 740385191611370087 mc969d Equipment UpgrUncover Needs
4/3/2021 1:08:37 PM733066842099638941 mc987n Business Discou Gain Agreement
4/3/2021 2:17:18 PM'733348317466653579 jg002d Equipment UpgrPersonalize Soluti
4/3/2021 2:50:10 PM'742636991932741518 mr156s Business Discou Uncover Needs
4/3/2021 3:23:45 PM'777258413863999676 vm2083 Equipment UpgrPersonalize Soluti
4/3/2021 3:38:24 PM741511092284854987 jz479c Account ChangePersonalize Soluti
4/3/2021 4:21:54 PM777258414361157233 vc119p Bill Review Personalize Soluti
4/3/2021 4:29:18 PM742074042087725852 le521y Equipment UpgrGain Agreement
4/3/2021 7:01:29 PM741229617843020727 sb450u Activations or A Warmly Welcome
4/3/2021 8:38:34 PM741792567246685785 ju497a Plans Personalize Soluti
4/4/2021 8:36:42 AM741229621224388893 ma265h Business Discou Thoroughly Educat
4/4/2021 8:40:05 AM742074046282584389 kr924f Bill Review Personalize Soluti
4/4/2021 11:22:15 A 732222422686718144 vw9884 Bill Review Personalize Soluti
4/4/2021 3:06:52 PM732785373465030085 ja7762 Bill Review Personalize Soluti
4/4/2021 3:15:32 PM735881598374278344 kj8801 Features Personalize Soluti
4/4/2021 3:17:13 PM'742074047883597233 ju857p Account ChangePersonalize Soluti
4/4/2021 3:34:24 PM'742636997467832202 jv055p Services Help a Personalize Soluti
4/4/2021 3:39:06 PM'741792572040774559 mr2474 Device Help andPersonalize Soluti
4/4/2021 4:36:36 PM'735881587899497754 cp9235 Device Help andPersonalize Soluti
4/4/2021 4:39:35 PM'733348318592318040 jj835n Account ChangePersonalize Soluti
4/4/2021 4:43:44 PM'735600117627498451 sx783t Bill Review Personalize Soluti
4/4/2021 5:58:55 PM741229622069198607 ma124r Plans Personalize Soluti
4/4/2021 6:04:13 PM742074047514148384 cr004y Activations or A Personalize Soluti
4/4/2021 7:35:51 PM'741229623726377231 cp9235 Equipment UpgrPersonalize Soluti
4/4/2021 7:55:00 PM'731940949296605322 pq2206 myATT Issues Personalize Soluti
4/4/2021 8:57:36 PM'733348322538311872 np462v Bill Review Uncover Needs
4/4/2021 8:59:13 PM'732503897697115530 ji220d Appreciation / LUncover Needs
4/4/2021 9:00:38 PM'735881597593873584 sl799e Account ChangePersonalize Soluti
4/4/2021 9:02:38 PM'777258419041224888 no783t Bill Review Uncover Needs
4/5/2021 8:33:04 AM744325823298028575 eb5839 Payment ArrangPersonalize Soluti
4/5/2021 8:35:26 AM745733197908020654 jv959j Cancellation andPersonalize Soluti
4/5/2021 8:36:34 AM'724059598400885036 vm2083 Payment ArrangPersonalize Soluti
4/5/2021 8:52:48 AM'731940952794263508 mr156s Bill Review Uncover Needs
4/5/2021 12:55:38 P 733348305976911491 lo638m Payments Personalize Soluti
4/5/2021 1:11:04 PM741229610447911517 dl983s Bill Review Personalize Soluti
4/5/2021 1:12:40 PM740666659947664677 eb5839 Bill Review Personalize Soluti
4/5/2021 1:13:11 PM731940935644530967 mz871y Bill Review Personalize Soluti
4/5/2021 1:14:55 PM732503891761751004 jz252s Business Discou Personalize Soluti
4/5/2021 1:15:56 PM735600122364714637 jv959j Bill Review Personalize Soluti
4/5/2021 1:19:10 PM742637002484741275 lm318u Bill Review Personalize Soluti
4/5/2021 1:24:31 PM741792578105307243 ap322w Bill Review Personalize Soluti
4/5/2021 2:41:03 PM732785379153903136 an902k Payment ArrangWarmly Welcome
4/5/2021 3:12:58 PM741511103502591121 jz252s Service SuspensiPersonalize Soluti
4/5/2021 3:15:04 PM'731940953550442977 cp9235 Bill Review Personalize Soluti
4/5/2021 3:18:54 PM'731940953527371502 pq2206 Equipment UpgrPersonalize Soluti
4/5/2021 3:24:42 PM'742637002667870149 ar692e Other Billing Re Personalize Soluti
4/5/2021 3:30:56 PM741511103574885863 sc536m Account ChangeUncover Needs
4/5/2021 3:57:44 PM'742637003269103281 cb692e Activations or A Personalize Soluti
4/5/2021 4:19:01 PM'742637002577026643 aw184d Account ChangeUncover Needs
4/5/2021 4:25:31 PM'741511102952942603 va184d Account ChangePersonalize Soluti
4/5/2021 4:36:05 PM777258425179670207 jz479c Bill Review Warmly Welcome
4/5/2021 4:50:26 PM732785378966448907 lr506w Device Help andUncover Needs
4/5/2021 4:52:05 PM740385202722436467 ju497a Payment ArrangPersonalize Soluti
4/5/2021 5:46:28 PM'742355527332239809 dm479c Bill Review Personalize Soluti
4/5/2021 5:47:17 PM'733066852861157214 dm479c Bill Review Personalize Soluti
4/5/2021 5:52:44 PM'731940953636174679 ml497a Business Discou Personalize Soluti
4/5/2021 5:57:38 PM'733348329447558135 ml497a Bill Review Personalize Soluti
4/5/2021 5:58:28 PM'732503903675780582 jv911r Business Discou Personalize Soluti
4/5/2021 6:16:57 PM735881603908417606 vq2520 Plans Personalize Soluti
4/5/2021 6:20:14 PM732222429137952609 hc788s Equipment UpgrThoroughly Educat
4/5/2021 6:53:31 PM732785379964407601 lp8925 Bill Review Personalize Soluti
4/5/2021 6:54:32 PM7187357516290005934 lr506w Business Discou Gain Agreement
4/5/2021 7:24:33 PM735881604448633719 vq2520 Equipment UpgrPersonalize Soluti
4/5/2021 7:26:18 PM777258426004509154 kr3138 Device Help andPersonalize Soluti
4/5/2021 7:29:46 PM733066854867968760 ju7234 Equipment UpgrUncover Needs
4/5/2021 7:43:56 PM741511080785563123 ca748b Plans Personalize Soluti
4/5/2021 7:45:06 PM735881580482959066 ju427r Bill Review Personalize Soluti
4/5/2021 8:58:38 PM740666679145890709 ju497a Device Help andPersonalize Soluti
4/5/2021 9:00:54 PM'735600129709749608 cp9235 Other Billing Re Uncover Needs
4/5/2021 9:01:02 PM735600129865136044 jo320f Other Billing Re Personalize Soluti
4/5/2021 9:01:47 PM'733348329448737904 ar692e Prepaid Plans/F Personalize Soluti
4/5/2021 9:04:48 PM735600128118529973 sz020v Bill Review Personalize Soluti
4/6/2021 6:54:20 AM'733348332822692867 lm445y myATT Issues Personalize Soluti
4/6/2021 7:09:14 AM735600128916892295 ma265h Business Discou Uncover Needs
4/6/2021 7:12:17 AM742355527390574340 ma265h Equipment UpgrPersonalize Soluti
4/6/2021 8:58:07 AM741792576607706309 ie5288 Bill Review Personalize Soluti
4/6/2021 9:23:30 AM742637001502185405 gg8534 Equipment UpgrPersonalize Soluti
4/6/2021 10:41:30 A 742074058146065959 oc184d Equipment UpgrUncover Needs
4/6/2021 11:09:31 A 742074057931474482 ma265h Bill Review Uncover Needs
4/6/2021 3:42:14 PM732785384884476971 jg993f Bill Review Personalize Soluti
4/6/2021 4:00:21 PM735881609204202875 mc922q Feature Help anUncover Needs
4/6/2021 5:26:32 PM733348334953712601 tl0536 Bill Review Personalize Soluti
4/6/2021 5:27:50 PM741792584120340360 mz871y Equipment UpgrPersonalize Soluti
4/6/2021 5:29:20 PM732222433460435790 pv5288 Bill Review Personalize Soluti
4/6/2021 5:29:57 PM733348333671009405 jz252s Bill Review Personalize Soluti
4/6/2021 5:30:54 PM733348334495297859 jg7259 Bill Review Gain Agreement
4/6/2021 5:31:30 PM742074058397561558 jg7259 Bill Review Personalize Soluti
4/6/2021 5:32:52 PM742074058556639183 eb5839 Equipment UpgrPersonalize Soluti
4/6/2021 5:34:54 PM742355529206648925 lo638m Bill Review Personalize Soluti
4/6/2021 5:36:28 PM'742637007428254222 jv911r Bill Review Personalize Soluti
4/6/2021 5:37:34 PM'732503908958351135 jv911r Bill Review Personalize Soluti
4/6/2021 5:42:37 PM'745170248984531354 lm445y Bill Review Personalize Soluti
4/6/2021 5:43:52 PM'727437325035242287 mr733t Bill Review Personalize Soluti
4/6/2021 5:48:17 PM'727437325649644615 le2850 Equipment UpgrPersonalize Soluti
4/6/2021 5:52:18 PM'727437319677658143 az6756 Bill Review Uncover Needs
4/6/2021 5:53:31 PM'744607292576303818 jz8589 Bill Review Personalize Soluti
4/6/2021 5:54:31 PM'745170244874990299 mf136w Bill Review Personalize Soluti
4/6/2021 5:55:40 PM'724622569704582234 ml497a Bill Review Personalize Soluti
4/6/2021 5:56:21 PM'745733194479472730 lm445y Bill Review Personalize Soluti
4/6/2021 5:57:32 PM'741229629101805208 ma013x Bill Review Personalize Soluti
4/6/2021 7:36:05 PM'742355535184519505 np462v Plans Gain Agreement
4/6/2021 8:51:42 PM'742074059011713786 jj835n Features Personalize Soluti
4/7/2021 7:48:08 AM732785384668575460 mc922q Feature Help anUncover Needs
4/7/2021 7:49:57 AM735600138333394870 jg993f Service SuspensiPersonalize Soluti
4/7/2021 8:31:12 AM'1958327432104644878 es102s Bill Review Uncover Needs
4/7/2021 10:47:49 A '735881614103912751 jv4071 Business Discou Uncover Needs
4/7/2021 1:06:04 PM777258436161640771 mc987n Equipment UpgrPersonalize Soluti
4/7/2021 1:29:52 PM'732785389730345166 sc536m Cancellation andUncover Needs
4/7/2021 3:17:19 PM741511114833241926 lp8925 Bill Review Personalize Soluti
4/7/2021 3:47:08 PM'735881615523624489 jv4071 Equipment UpgrUncover Needs
4/8/2021 8:11:37 AM'735881613510547574 va184d Bill Review Uncover Needs
4/8/2021 8:17:35 AM735600138333394870 jg993f Service SuspensiPersonalize Soluti
4/8/2021 8:22:25 AM'733066863683590582 tl7453 Device Help andUncover Needs
4/8/2021 8:24:31 AM'732785389245580870 vh079u Equipment UpgrUncover Needs
4/8/2021 8:29:31 AM731940959378869984 le2850 Features Personalize Soluti
4/8/2021 8:31:16 AM'742355538440306628 le753a Bill Review Personalize Soluti
4/8/2021 8:31:53 AM732503908958351135 jv911r Features Thoroughly Educat
4/8/2021 8:37:20 AM733066852615304227 sc536m Device Help andUncover Needs
4/8/2021 8:38:13 AM742637007428254222 jv911r Payment ArrangUncover Needs
4/8/2021 8:39:50 AM733348332822692867 lm445y Check Unbilled Personalize Soluti
4/8/2021 9:31:30 AM'732785390658373772 sm468r Account ChangeUncover Needs
4/8/2021 9:40:14 AM'733066869447763914 an902k Business Discou Uncover Needs
4/8/2021 10:59:21 A '742074069453501758 sc536m Bill Review Uncover Needs
4/8/2021 12:15:26 P *741511119693962056 lg907b Business Discou Warmly Welcome
4/8/2021 12:59:49 P 741511119975863824 vc119p Equipment UpgrUncover Needs
4/8/2021 2:10:02 PM740385219235626912 lc771r Bill Review Personalize Soluti
4/8/2021 2:43:19 PM741792595334686431 jl825w Business Discou Thoroughly Educat
4/8/2021 2:45:34 PM777258442445975527 jg993f Plans Uncover Needs
4/8/2021 3:25:14 PM741229632816443518 kj818g Equipment UpgrPersonalize Soluti
4/8/2021 3:36:35 PM732222439710460086 dt9642 Business Discou Uncover Needs
4/8/2021 3:38:37 PM732503914289513964 kj818g Account ChangePersonalize Soluti
4/8/2021 3:49:03 PM'741792594239196730 kj818g Plans Warmly Welcome
4/8/2021 4:20:00 PM'740666695286007881 jv4071 Check Balance DUncover Needs
4/8/2021 4:23:27 PM'735881620052437181 ju857p Device Help andWarmly Welcome
4/8/2021 4:30:04 PM'731940971162208483 mr156s Bill Review Warmly Welcome
4/8/2021 4:33:40 PM'740948170308998708 mr156s Equipment UpgrPersonalize Soluti
4/8/2021 4:37:29 PM'733348345055004263 ju857p Feature Help anGain Agreement
4/8/2021 4:47:29 PM'731940970192103553 ja7762 Prepaid Plans/F Personalize Soluti
4/8/2021 5:22:25 PM'741229643867411783 cc468w Account ChangePersonalize Soluti
4/8/2021 7:22:47 PM'732222445199612071 sl799e Business Discou Uncover Needs
4/8/2021 7:37:17 PM740666696367001227 lp8925 Features Personalize Soluti
4/8/2021 7:50:31 PM731940971398162629 cb389h Bill Review Personalize Soluti
4/8/2021 8:52:47 PM'742637019434190197 jj835n Equipment UpgrWarmly Welcome
4/8/2021 8:54:23 PM'740948169840430934 es1052 Plans Warmly Welcome
4/8/2021 8:56:53 PM'740385221440031891 lp944u Plans Warmly Welcome
4/8/2021 8:59:02 PM735600124231383233 cb389h Features Uncover Needs
4/8/2021 9:00:54 PM742355521058021592 ir762r Bill Review Personalize Soluti
4/9/2021 7:22:39 AM740948174379057261 sc536m Payment ArrangWarmly Welcome
4/9/2021 7:38:57 AM732785400046840302 tl497a Account ChangeWarmly Welcome
4/9/2021 12:43:54 P 741229650564138131 lp8925 Bill Review Personalize Soluti
4/9/2021 12:46:24 P 733066875936266712 jz902m Bill Review Personalize Soluti
4/9/2021 2:41:43 PM733348351745483971 tl497a Appreciation / LUncover Needs
4/9/2021 4:16:24 PM740666701483061995 sm468r Account ChangeUncover Needs
4/9/2021 8:47:56 PM'732503915723411205 mc349c Equipment UpgrUncover Needs
4/9/2021 8:49:48 PM'732785400588335058 lp944u Equipment UpgrPersonalize Soluti
4/9/2021 8:52:37 PM'777258448871078687 sx783t Payment ArrangPersonalize Soluti
4/9/2021 8:54:38 PM'732222451122015036 ar692e myATT Issues Personalize Soluti
4/9/2021 8:55:36 PM731940977130256576 sz020v Business Discou Gain Agreement
4/9/2021 8:57:10 PM'732222450905335940 fh374c Bill Review Personalize Soluti
4/9/2021 8:58:01 PM'731940975981129418 xn339x Bill Review Uncover Needs
4/9/2021 9:00:15 PM'742637025524307203 fh374c Bill Review Personalize Soluti
4/9/2021 9:00:26 PM'742637026166213364 mc349c Bill Review Uncover Needs
4/9/2021 9:01:33 PM740385227333526889 ji443k Equipment UpgrUncover Needs
4/9/2021 9:21:44 PM735881627704706864 ji443k Bill Review Uncover Needs
4/10/2021 8:15:15 A '742074075493873176 es102s Payments Personalize Soluti
4/10/2021 9:21:31 A '741792605109585755 tl7453 Device Help andPersonalize Soluti
4/10/2021 2:31:46 P '732222456931774937 aw184d Bill Review Personalize Soluti
4/10/2021 2:31:47 P '731940976708896415 cc468w Bill Review Thoroughly Educat
4/10/2021 2:33:49 P '742074081371331873 le753a Bill Review Uncover Needs
4/10/2021 2:40:08 P '742637030746103733 mm631k Bill Review Personalize Soluti
4/10/2021 2:48:27 P '740948181345544317 ja7762 Account ChangePersonalize Soluti
4/10/2021 2:52:00 P '741229656302850879 aw1052 Account ChangeWarmly Welcome
4/10/2021 8:55:47 P 732222456995479849 lr506w Device Help andPersonalize Soluti
4/10/2021 8:56:29 P 735881631464386476 ji443k Business Discou Uncover Needs
4/10/2021 8:57:09 P 732503932989105228 jz902m Equipment UpgrGain Agreement
4/11/2021 11:08:10 740666711646037861 aw184d Equipment UpgrPersonalize Soluti
4/11/2021 12:48:34 741792611977578152 jv554a Equipment UpgrUncover Needs
4/11/2021 2:19:32 P '742637036402592827 cp9235 Account ChangeUncover Needs
4/11/2021 3:29:07 P 777258459539714165 cc468w Bill Review Uncover Needs
4/11/2021 4:41:13 P 742355562559127722 lm318u Bill Review Uncover Needs
4/11/2021 4:42:55 P 741511136807527337 mc922q Account ChangeUncover Needs
4/11/2021 4:44:41 P 731940965428716194 ea161n Device Help andUncover Needs
4/11/2021 4:46:57 P 732503922348734007 cf292j Equipment UpgrUncover Needs
4/11/2021 4:48:31 P 733066876593839904 ju427r Equipment UpgrPersonalize Soluti
4/11/2021 4:49:52 P 742074081097767602 vq2520 Equipment UpgrPersonalize Soluti
4/11/2021 4:55:42 P 740948181559139311 vq2520 Equipment UpgrUncover Needs
4/11/2021 4:56:41 P 732503932168745718 ca748b Device Help andUncover Needs
4/11/2021 4:58:19 P 777258454012194980 ju427r Bill Review Uncover Needs
4/11/2021 5:12:57 P 742637024178230718 mc969d Bill Review Personalize Soluti
4/11/2021 5:15:48 P 735600151510111605 lg907b Business Discou Personalize Soluti
4/11/2021 5:20:55 P 740385225225023913 lg907b Bill Review Personalize Soluti
4/11/2021 6:42:18 P '732222463427496039 ar692e Bill Review Personalize Soluti
4/11/2021 6:54:20 P '735600162896892875 jj835n Equipment UpgrPersonalize Soluti
4/11/2021 9:06:37 P '733066889193904463 ar692e Prepaid Plans/F Personalize Soluti
4/12/2021 8:47:05 A 740666716586247150 le753a Equipment UpgrPersonalize Soluti
4/12/2021 9:25:52 A 740666688511282769 dl983s Bill Review Personalize Soluti
4/12/2021 9:28:04 A 733348339768447230 lc771r Bill Review Personalize Soluti
4/12/2021 9:29:42 A 741229640751374951 lo638m Payment ArrangPersonalize Soluti
4/12/2021 9:32:49 A 740948170680102789 jz252s Business Discou Personalize Soluti
4/12/2021 9:34:04 A 732503920880061274 lc771r Bill Review Personalize Soluti
4/12/2021 9:35:17 A 742355549030333379 mz871y Bill Review Personalize Soluti
4/12/2021 9:36:11 A 741792600201061801 jg7259 Bill Review Personalize Soluti
4/12/2021 9:37:16 A 777258447014765030 JV959J Equipment UpgrPersonalize Soluti
4/12/2021 9:38:36 A 777258447735204841 JV959J Bill Review Personalize Soluti
4/12/2021 9:40:47 A 742074075881220213 lo638m Equipment UpgrPersonalize Soluti
4/12/2021 9:43:15 A 741792606365854117 ap322w Bill Review Personalize Soluti
4/12/2021 9:45:42 A 735600156254998086 pv5288 Bill Review Personalize Soluti
4/12/2021 9:48:42 A 741792616338220331 tl0536 Business Discou Personalize Soluti
4/12/2021 10:45:30 '741511132678636729 ji220d Bill Review Personalize Soluti
4/12/2021 10:47:59 '741792607253392686 gc065c Payments Uncover Needs
4/12/2021 10:51:31 '742355562990703687 sh506w Business Discou Uncover Needs
4/12/2021 10:53:47 '741511132151766298 vm2083 Activations or A Personalize Soluti
4/12/2021 10:56:23 '735881637361596428 sv246q Payments Uncover Needs
4/12/2021 11:12:52 '740666713337872008 mv417m Bill Review Uncover Needs
4/12/2021 11:17:47 '741511137015025638 lq783t Payments Personalize Soluti
4/12/2021 11:32:15 742355566814717715 jl825w Bill Review Gain Agreement
4/12/2021 11:36:10 735881641635602755 md491v Bill Review Personalize Soluti
4/12/2021 11:56:56 '777258449298767983 fh374c Account ChangePersonalize Soluti
4/12/2021 12:07:50 '731940989336683527 sx783t Bill Review Personalize Soluti
4/12/2021 12:13:19 740666717453749321 lm638g Plans Gain Agreement
4/12/2021 12:14:50 '735881638530107180 cp9235 Plans Personalize Soluti
4/12/2021 12:20:01 '777258453052155125 dg848n Other Wireless Uncover Needs
4/12/2021 1:18:24 P 740666716852473056 jv554a Prepaid Plans/F Personalize Soluti
4/12/2021 3:09:09 P '777258463180772828 ma124r Business Discou Warmly Welcome
4/12/2021 3:55:38 P 741229668117964370 lg907b Account ChangeUncover Needs
4/12/2021 4:26:07 P '741229667939365208 ma124r Payment ArrangWarmly Welcome
4/12/2021 5:16:07 P '732503942680180384 ju857p Device Help andWarmly Welcome
4/12/2021 5:24:53 P 733066894041684467 sm627x Mobile InsurancWarmly Welcome
4/12/2021 5:38:53 P 741229667109023118 ca748b Bill Review Personalize Soluti
4/12/2021 5:39:46 P 733066893697071347 ju427r Payment ArrangPersonalize Soluti
4/12/2021 5:40:56 P 741511137788194538 cs4030 Device Help andUncover Needs
4/12/2021 5:41:27 P 735881636863127811 cb1030 Bill Review Personalize Soluti
4/12/2021 5:43:14 P 735881637522225774 cb1030 Device Help andPersonalize Soluti
4/12/2021 5:44:33 P 740385236877737473 ju7234 Plans Gain Agreement
4/12/2021 5:46:24 P 740948186091031958 cf292j Bill Review Uncover Needs
4/12/2021 8:46:17 P '732222469655280986 jj835n Business Discou Personalize Soluti
4/12/2021 8:48:33 P '732785418476288845 lh165w Account ChangePersonalize Soluti
4/12/2021 8:58:45 P '735881643967840851 cp9235 Plans Personalize Soluti
4/12/2021 9:09:54 P '742637042175695105 pq2206 Bill Review Personalize Soluti
4/12/2021 9:11:00 P '741511143739857128 pq2206 Equipment UpgrPersonalize Soluti
4/13/2021 6:51:20 A '740948196900737323 an902k Bill Review Warmly Welcome
4/13/2021 6:53:01 A '740666721844590250 jv4071 Payment ArrangWarmly Welcome
4/13/2021 7:26:13 A '731940997722938389 sc536m Bill Review Warmly Welcome
4/13/2021 7:42:08 A '735600172438632838 sm468r Account ChangeUncover Needs
4/13/2021 7:52:04 A '735600145167250228 dm479c Bill Review Personalize Soluti
4/13/2021 7:53:49 A '740666701115773451 mr733t Equipment UpgrPersonalize Soluti
4/13/2021 7:55:34 A '732503932620249507 le2850 Business Discou Personalize Soluti
4/13/2021 7:59:07 A '740948187985252891 lm445y Bill Review Personalize Soluti
4/13/2021 8:02:33 A '742355561626172192 ra100u Bill Review Personalize Soluti
4/13/2021 8:25:31 A '732222472896460627 mr156s Bill Review Personalize Soluti
4/13/2021 8:30:48 A '740948197233021279 an902k Business Discou Uncover Needs
4/13/2021 8:34:34 A 733066897946790171 es102s Equipment UpgrPersonalize Soluti
4/13/2021 10:08:20 '742637024973565445 sc536m Payments Personalize Soluti
4/13/2021 10:10:35 '732222463001030133 ja018v Information ReqPersonalize Soluti
4/13/2021 11:02:53 '741229667538581612 ji220d Bill Review Personalize Soluti
4/13/2021 11:04:49 '735600167834453724 xn339x Bill Review Uncover Needs
4/13/2021 11:07:19 '741511142774835679 mc349c Payment ArrangUncover Needs
4/13/2021 11:09:30 '732222473423144924 mc349c Business Discou Personalize Soluti
4/13/2021 11:10:18 '742074097691184148 dp434d Bill Review Uncover Needs
4/13/2021 11:21:41 740385247540374271 cb389h Bill Review Gain Agreement
4/13/2021 12:34:16 732222473593158518 sz020v Device Help andUncover Needs
4/13/2021 1:10:50 P '732503948894887391 sm468r Bill Review Uncover Needs
4/13/2021 1:15:04 P '741229672643936834 sc536m Account ChangeUncover Needs
4/13/2021 1:45:59 P 742355573086903498 sg846m Device Help andGain Agreement
4/13/2021 2:11:35 P 742637043636994963 ju497a Equipment UpgrGain Agreement
4/13/2021 2:19:32 P '731940999213662945 an902k Equipment UpgrPersonalize Soluti
4/13/2021 5:09:23 P 735881647460656406 lc771r Account ChangePersonalize Soluti
4/13/2021 5:13:06 P 740666722048939598 dl983s Bill Review Personalize Soluti
4/13/2021 5:16:06 P 735600173070008885 dl983s Bill Review Personalize Soluti
4/13/2021 5:17:08 P 732785423199802121 mz871y Bill Review Personalize Soluti
4/13/2021 6:18:24 P '740666717637199566 pq2206 Account ChangePersonalize Soluti
4/13/2021 6:19:20 P '733348368194746977 es1052 Business Discou Personalize Soluti
4/13/2021 6:27:13 P '733066898593286184 lh165w Privacy and Fra Personalize Soluti
4/13/2021 6:31:38 P '735600173883575855 lp944u Payments Uncover Needs
4/13/2021 6:37:37 P '740666724186553032 dg3069 Business Discou Personalize Soluti
4/13/2021 6:39:31 P '732503949789848179 dg3069 Equipment UpgrPersonalize Soluti
4/13/2021 6:44:29 P '742074098711331161 jo944u Business Discou Personalize Soluti
4/13/2021 6:45:26 P '740666722437329038 jo944u Other Billing Re Personalize Soluti
4/13/2021 6:46:33 P '735600173785402569 le2850 myATT Issues Personalize Soluti
4/13/2021 6:54:35 P '742074097857593273 pq2206 Plans Personalize Soluti
4/13/2021 6:56:15 P '735881649541432713 pq2206 Bill Review Personalize Soluti
4/13/2021 7:12:04 P '735600174382109975 sx783t Business Discou Personalize Soluti
4/13/2021 7:15:27 P '733348374353478535 sx783t Misroutes Personalize Soluti
4/13/2021 7:18:56 P '735881648880434025 sx783t Bill Review Personalize Soluti
4/13/2021 7:46:27 P 733348375348055663 le521y Bill Review Personalize Soluti
4/13/2021 7:47:34 P 731941000542956484 sb450u Bill Review Uncover Needs
4/14/2021 8:44:20 A 742637052537616618 lm318u Bill Review Personalize Soluti
4/14/2021 11:02:45 '742355578090603525 jv4071 Bill Review Uncover Needs
4/14/2021 11:13:34 '742637053462917272 an902k Payments Uncover Needs
4/14/2021 12:04:39 731941004290572528 lm318u Equipment UpgrPersonalize Soluti
4/14/2021 12:39:00 742637053224216779 od5040 Account ChangePersonalize Soluti
4/14/2021 4:07:37 P '741229679319718040 vm2083 Check Unbilled Warmly Welcome
4/14/2021 4:10:13 P '742074102854084820 aw1052 Plans Warmly Welcome
4/14/2021 4:15:55 P '735600179874959874 sc536m Equipment UpgrPersonalize Soluti
4/14/2021 4:25:55 P '735600178338135353 lm445y Bill Review Personalize Soluti
4/14/2021 4:31:11 P '741229677672418564 jx3476 Bill Review Uncover Needs
4/14/2021 4:33:36 P '732785429184587129 jx3476 Account ChangePersonalize Soluti
4/14/2021 4:36:12 P '732222478952355205 le2850 Bill Review Uncover Needs
4/14/2021 4:36:58 P '740666727472178000 jo944u Bill Review Personalize Soluti
4/14/2021 4:41:35 P '740385254085468238 jo944u Bill Review Uncover Needs
4/14/2021 7:43:48 P 733348381119826622 jz902m Equipment UpgrGain Agreement
4/14/2021 7:45:21 P 742074104654687052 od5040 Bill Review Personalize Soluti
4/14/2021 8:26:30 P 732503956261917923 lp8925 Activations or A Personalize Soluti
4/14/2021 8:56:45 P '740948204106278376 ac361u Account ChangePersonalize Soluti
4/14/2021 8:58:28 P '741229679963914891 jv132a Bill Review Personalize Soluti
4/14/2021 9:00:18 P '733348381055793820 bm644j Account ChangeUncover Needs
4/14/2021 9:02:28 P '735600175439864686 xn339x Equipment UpgrWarmly Welcome
4/14/2021 9:03:31 P '740385249064136730 mc453u Bill Review Uncover Needs
4/14/2021 9:04:08 P '735600175529780389 ji220d Bill Review Uncover Needs
4/14/2021 9:05:41 P '742355580066722197 eh159s Other Wireless Uncover Needs
4/14/2021 9:07:06 P '740666729897959744 eh159s Equipment UpgrPersonalize Soluti
4/14/2021 9:08:14 P '741511154372261821 ju7045 Account ChangeUncover Needs
4/15/2021 7:07:35 A '724904134475630915 jv4071 Bill Review Gain Agreement
4/15/2021 7:42:27 A '723778234700979983 jv4071 Incorrect Accou Uncover Needs
4/15/2021 7:52:33 A '746014757963231913 og1059 Business Discou Uncover Needs
4/15/2021 7:52:35 A 724059709855827217 kr924f Bill Review Personalize Soluti
4/15/2021 9:05:13 A 733348335460951727 vq2520 Bill Review Personalize Soluti
4/15/2021 9:05:41 A 742074058146065959 oc184d Bill Review Uncover Needs
4/15/2021 9:06:57 A 777258476855634415 cf292j Bill Review Uncover Needs
4/15/2021 9:07:34 A 732785429312326676 ca748b Plans Thoroughly Educat
4/15/2021 9:08:05 A 777258475372743212 hc788s Plans Personalize Soluti
4/15/2021 9:08:35 A 742074104324428460 cs848n Bill Review Personalize Soluti
4/15/2021 9:09:03 A 777258476025813165 cs4030 Plans Uncover Needs
4/15/2021 9:09:40 A 733348379107664486 vq2520 Payment ArrangPersonalize Soluti
4/15/2021 9:10:16 A 741229679772274877 ju7234 Bill Review Uncover Needs
4/15/2021 9:11:05 A 740666728468581652 oc184d Bill Review Personalize Soluti
4/15/2021 10:52:19 723778235305130670 mc969d Service SuspensiPersonalize Soluti
4/15/2021 10:55:22 741792628214261154 jl825w Plans Uncover Needs
4/15/2021 10:57:28 742074102762132043 jl825w Bill Review Thoroughly Educat
4/15/2021 11:01:54 740385254651346434 lg907b Features Personalize Soluti
4/15/2021 11:06:49 732503949344236903 ma265h Business Discou Personalize Soluti
4/15/2021 11:09:04 735881648503207279 jg993f Bill Review Personalize Soluti
4/15/2021 11:20:48 741229678193070260 le753a Bill Review Personalize Soluti
4/15/2021 11:22:50 740948203427863064 kr924f Bill Review Personalize Soluti
4/15/2021 11:28:02 741511152553838209 cb692e Bill Review Personalize Soluti
4/15/2021 11:30:46 746014758829810976 vh079u Bill Review Personalize Soluti
4/15/2021 11:33:02 740666717085865266 vp959j Bill Review Personalize Soluti
4/15/2021 11:33:34 732503942970070174 pr920v Bill Review Personalize Soluti
4/15/2021 11:34:08 740666716593915364 mz871y Bill Review Personalize Soluti
4/15/2021 11:35:37 740666717307002184 lm318u Bill Review Personalize Soluti
4/15/2021 11:36:23 742355567009637775 lm318u Bill Review Personalize Soluti
4/15/2021 11:37:16 740666718325183373 tl0536 Payment ArrangPersonalize Soluti
4/15/2021 11:38:49 742355567437885829 ap322w Check Unbilled Personalize Soluti
4/15/2021 11:46:12 777258471813734935 vp959j Bill Review Personalize Soluti
4/15/2021 12:00:05 732503942333862416 es102s Business Discou Personalize Soluti
4/15/2021 12:04:01 735881649340564093 le753a Payments Personalize Soluti
4/15/2021 12:07:52 745733283713827907 kj8801 Plans Personalize Soluti
4/15/2021 12:09:54 724341185588419944 vw9884 Equipment UpgrPersonalize Soluti
4/15/2021 12:11:23 724904135653260686 vw9884 Equipment UpgrPersonalize Soluti
4/15/2021 12:19:39 727155935682139070 es102s Bill Review Personalize Soluti
4/15/2021 1:01:18 P 776977005161840760 mz871y Bill Review Gain Agreement
4/15/2021 1:04:26 P 724904135131881870 eb5839 Payments Uncover Needs
4/15/2021 2:16:53 P '744325909636491780 og1059 Account ChangeUncover Needs
4/15/2021 4:30:43 P 8704226108666380802 tl7453 Bill Review Personalize Soluti
4/15/2021 8:57:46 P '744607383858762100 vh159s Device Help andPersonalize Soluti
4/15/2021 9:00:38 P '744044435994181984 vp159s Features Personalize Soluti
4/15/2021 9:01:03 P '743762961011375189 gc065c Bill Review Uncover Needs
4/15/2021 9:01:39 P '744888861046152146 ju7045 Bill Review Personalize Soluti
4/15/2021 9:02:24 P '727437410320618245 dp434d Plans Gain Agreement
4/16/2021 7:01:03 A '724622665140006468 dm479c Account ChangePersonalize Soluti
4/16/2021 8:23:53 A '724622665396001769 le2850 Equipment UpgrPersonalize Soluti
4/16/2021 9:33:12 A 744607389069306598 eb5839 Equipment UpgrPersonalize Soluti
4/16/2021 12:05:52 744044439572509345 mc969d Device Help andPersonalize Soluti
4/16/2021 12:12:08 723496766299503776 lg907b Plans Uncover Needs
4/16/2021 12:17:47 745733289399611160 lm638g Cancellation andPersonalize Soluti
4/16/2021 2:20:10 P '742074104748016386 mr2474 Bill Review Personalize Soluti
4/16/2021 4:45:20 P '723778240762830021 az6756 Feature Help anPersonalize Soluti
4/16/2021 4:46:36 P '745170340281967569 dm479c Bill Review Personalize Soluti
4/17/2021 7:00:44 A '744607385334606948 ja018v Bill Review Thoroughly Educat
4/17/2021 10:35:57 '745733290213106722 mb920v Bill Review Personalize Soluti
4/17/2021 12:07:06 '727155946731475044 ma124r Bill Review Personalize Soluti
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4/17/2021 3:28:14 P 745733289904867613 ap322w Bill Review Personalize Soluti
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4/17/2021 3:34:01 P 723778235324465304 Ju427r Equipment UpgrPersonalize Soluti
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4/17/2021 3:35:09 P 744044433969110964 Ju427r Bill Review Personalize Soluti
4/17/2021 3:36:35 P 727437411251103441 kr3138 Mobile InsurancPersonalize Soluti
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4/17/2021 5:14:40 P '744888871146724710 dv159s Bill Review Personalize Soluti
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4/17/2021 7:17:46 P '745733296957638196 bm644j Bill Review Uncover Needs
4/17/2021 7:58:38 P 744044446361300576 sg846m Bill Review Personalize Soluti
4/17/2021 8:48:36 P '724059716522299595 sh506w Equipment UpgrPersonalize Soluti
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4/18/2021 10:40:15 '745451825636549940 aw1052 Payments Uncover Needs
4/18/2021 11:29:09 727155952139192244 vh079u Bill Review Personalize Soluti
4/18/2021 11:58:04 '745733296295954792 mr961p Equipment UpgrPersonalize Soluti
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4/18/2021 12:20:08 '744325920555795384 cp9235 Bill Review Personalize Soluti
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4/18/2021 3:32:55 P '776977023225643639 ja7762 Bill Review Uncover Needs
4/18/2021 6:11:52 P '724622672080530105 mv417m Equipment UpgrUncover Needs
4/18/2021 6:13:36 P '744888871679952509 ji220d Bill Review Personalize Soluti
4/18/2021 6:26:58 P '746014771513390051 le723x Plans Personalize Soluti
4/18/2021 6:39:51 P '745170347347440467 le723x Equipment UpgrGain Agreement
4/18/2021 6:40:32 P '724622672378343406 le723x Bill Review Warmly Welcome
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4/18/2021 8:46:43 P 724059712596014774 cb389h Plans Personalize Soluti
4/18/2021 8:57:10 P '744888875758826538 fh374c Check Unbilled Personalize Soluti
4/18/2021 8:59:10 P '724341203849556941 sx783t Equipment UpgrPersonalize Soluti
4/18/2021 9:03:14 P 724904136771844156 cb389h Equipment UpgrWarmly Welcome
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4/19/2021 6:32:08 A '776977022983880590 dm479c Bill Review Personalize Soluti
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4/19/2021 6:39:50 A '745170345263484595 jz8589 Bill Review Personalize Soluti
4/19/2021 6:51:01 A '744888870433062551 jv911r Bill Review Uncover Needs
4/19/2021 7:13:40 A '777258476627895731 jo944u Equipment UpgrPersonalize Soluti
4/19/2021 7:35:56 A '744888859087739689 jx3476 Other Billing Re Personalize Soluti
4/19/2021 11:42:42 727437428162464032 JV959J Bill Review Personalize Soluti
4/19/2021 2:59:20 P 776977029333811399 lm318u Bill Review Personalize Soluti
4/19/2021 3:35:38 P '724059733913746237 mr156s Equipment UpgrGain Agreement
4/19/2021 5:15:05 P 740385248905463298 cb1030 Bill Review Personalize Soluti
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4/19/2021 5:59:15 P 745451831680777280 ju7234 Equipment UpgrPersonalize Soluti
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4/19/2021 6:02:40 P 723496782596812949 cf292j Equipment UpgrPersonalize Soluti
4/19/2021 8:40:17 P '745733307431982410 jp119y Bill Review Uncover Needs
4/19/2021 8:57:18 P '744607406634044412 ar692e Business Discou Personalize Soluti
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4/20/2021 6:57:52 A 727437422764312986 ju7234 Bill Review Personalize Soluti
4/20/2021 6:59:12 A 727437421657798169 cf292j Bill Review Uncover Needs
4/20/2021 7:02:49 A 724059723102734640 ju427r Payment ArrangThoroughly Educat
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4/20/2021 8:43:15 A '776977028986010527 az6756 Bill Review Personalize Soluti
4/20/2021 8:49:39 A '746014781659429184 ra100u Equipment UpgrPersonalize Soluti
4/20/2021 9:11:12 A 732222472903145718 jn868b Bill Review Personalize Soluti
4/20/2021 9:23:36 A '776977033686527394 mm631k Equipment UpgrPersonalize Soluti
4/20/2021 9:24:33 A '776977033790271413 cr004y Features Personalize Soluti
4/20/2021 9:26:21 A '724622688092494288 gg8534 Business Discou Personalize Soluti
4/20/2021 9:31:00 A 776977007450759150 jv554a Bill Review Personalize Soluti
4/20/2021 9:33:01 A 745451813369865563 jp2188 Business Discou Personalize Soluti
4/20/2021 9:35:07 A 744325915128405820 es102s Equipment UpgrPersonalize Soluti
4/20/2021 9:36:57 A 745170344646492170 jp2188 Equipment UpgrPersonalize Soluti
4/20/2021 9:38:52 A 776977029191270061 jv554a Bill Review Uncover Needs
4/20/2021 9:41:33 A '745733301737127126 ml497a Business Discou Personalize Soluti
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4/20/2021 9:58:44 A '745733301840678902 cr004y UDH Account MaPersonalize Soluti
4/20/2021 9:59:27 A 723778246961972688 ma265h Bill Review Personalize Soluti
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4/20/2021 10:01:45 746014769607168244 jg993f Account ChangePersonalize Soluti
4/20/2021 10:03:56 727437432171442823 lg907b Bill Review Uncover Needs
4/20/2021 10:05:42 723496782712621824 jl825w Account ChangePersonalize Soluti
4/20/2021 10:07:05 724059732558230803 mc969d Device Help andUncover Needs
4/20/2021 10:08:03 745170356690298608 md491v Service SuspensiPersonalize Soluti
4/20/2021 11:14:45 '746014786954971949 cr004y Equipment UpgrPersonalize Soluti
4/20/2021 11:27:53 '727155963729069205 gg8534 Account ChangePersonalize Soluti
4/20/2021 11:29:38 744325936680226675 mc969d Bill Review Uncover Needs
4/20/2021 11:31:01 723496788050051911 lm638g Bill Review Personalize Soluti
4/20/2021 11:34:25 724341213460329417 JV959J Bill Review Personalize Soluti
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4/20/2021 12:04:37 744325937510562818 jg993f Bill Review Personalize Soluti
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4/20/2021 12:09:37 '776977025049319079 mc453u Bill Review Uncover Needs
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4/20/2021 12:16:29 '744325926805726662 sh506w Features Uncover Needs
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4/20/2021 12:36:24 776977034916644013 lr506w Bill Review Personalize Soluti
4/20/2021 12:45:41 745170339696949114 cb389h Bill Review Personalize Soluti
4/20/2021 12:48:06 741229680335593626 sz020v Bill Review Gain Agreement
4/20/2021 12:59:12 740948204577515580 ji443k Plans Personalize Soluti
4/20/2021 1:02:25 P '724904164354392803 bm644j Bill Review Personalize Soluti
4/20/2021 1:58:27 P 745733312580778987 lm318u Equipment UpgrPersonalize Soluti
4/20/2021 1:59:16 P 727155964294646939 pv5288 Bill Review Personalize Soluti
4/20/2021 2:08:16 P '744607386111255493 ar119y Account ChangePersonalize Soluti
4/20/2021 2:11:43 P '744607389393931372 ju7045 Bill Review Personalize Soluti
4/20/2021 2:13:50 P '745170340778174574 jv132a Equipment UpgrPersonalize Soluti
4/20/2021 2:16:22 P '724059716662425977 vh159s Bill Review Uncover Needs
4/20/2021 2:50:56 P 744044463158258877 lr506w Account ChangeUncover Needs
4/20/2021 3:29:17 P 744888888276368346 ap322w Activations or A Personalize Soluti
4/20/2021 4:43:05 P 746014786503986449 mr156s Account ChangePersonalize Soluti
4/21/2021 8:51:18 A '723778264350485418 mm631k Equipment UpgrPersonalize Soluti
4/21/2021 12:25:18 '727437444644688591 gg8534 Business Discou Personalize Soluti
4/21/2021 12:33:57 '745733317744255359 mb920v Features Personalize Soluti
4/21/2021 1:46:11 P '744325943488580177 sh506w Business Discou Gain Agreement
4/21/2021 2:47:20 P '745451843609612029 vm2083 Bill Review Personalize Soluti
4/21/2021 4:50:24 P '743762993208369320 ma124r Business Discou Personalize Soluti
4/21/2021 5:46:00 P 746014793044408228 cs848n Equipment UpgrUncover Needs
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4/22/2021 6:28:36 A 724341220585177647 va184d Bill Review Personalize Soluti
4/22/2021 6:29:17 A '745170369316287391 vm2083 Bill Review Personalize Soluti
4/22/2021 6:38:00 A 723778270073612459 kr924f Cancellation andPersonalize Soluti
4/22/2021 7:44:58 A '724904169563090128 ja7762 Equipment UpgrPersonalize Soluti
4/22/2021 7:47:05 A 727155973959664474 va184d Bill Review Personalize Soluti
4/22/2021 7:48:43 A '745733311098451876 az6756 Device Help andPersonalize Soluti
4/22/2021 7:50:17 A '745733311759616921 az6756 Bill Review Personalize Soluti
4/22/2021 7:56:42 A 745733316713966569 dp7110 Equipment UpgrPersonalize Soluti
4/22/2021 8:41:36 A 744325947711677557 ap322w Equipment UpgrPersonalize Soluti
4/22/2021 10:22:14 '746014794935442135 ns159s Device Help andUncover Needs
4/22/2021 10:40:46 '727155974591171347 ja7762 Account ChangePersonalize Soluti
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4/22/2021 12:19:20 '724622667166194244 lp944u Bill Review Personalize Soluti
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4/22/2021 12:58:16 '724341214302857603 ar692e Bill Review Personalize Soluti
4/22/2021 1:01:07 P '745733319063393018 fh374c Equipment UpgrPersonalize Soluti
4/22/2021 1:02:18 P '727437445691105594 sx783t Business Discou Personalize Soluti
4/22/2021 3:31:04 P 743762998672540433 vw9884 Activations or A Personalize Soluti
4/22/2021 3:33:55 P 744325948344137658 mc969d Equipment UpgrUncover Needs
4/22/2021 3:36:16 P 723496799431224053 jl825w Device Help andUncover Needs
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4/22/2021 3:39:26 P 727437449275802332 mc922q Bill Review Personalize Soluti
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4/22/2021 8:11:45 P '745170368257153073 sl799e Payments Personalize Soluti
4/22/2021 8:13:09 P '727437444753413183 mc349c Bill Review Uncover Needs
4/22/2021 8:15:08 P '723496795462619945 mv417m Bill Review Uncover Needs
4/22/2021 8:16:22 P '744325943062368621 mv417m Equipment UpgrUncover Needs
4/22/2021 8:18:34 P '727437444515516648 np462v Features Uncover Needs
4/22/2021 8:44:34 P '724341226153561122 jj835n Bill Review Personalize Soluti
4/22/2021 8:48:09 P '745170375333884684 mr961p Business Discou Personalize Soluti
4/22/2021 8:51:56 P '745170374736420337 mr961p Bill Review Personalize Soluti
4/22/2021 8:53:14 P 723778277399329110 fh374c Account ChangePersonalize Soluti
4/22/2021 8:56:09 P '724341227405640857 dg3069 Payments Personalize Soluti
4/23/2021 8:16:51 A '743763003250949739 jv4071 Prepaid Plans/F Personalize Soluti
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4/23/2021 12:34:35 745451854213153448 lm638g Business Discou Personalize Soluti
4/23/2021 12:38:25 744607429243952942 sb450u Equipment UpgrUncover Needs
4/23/2021 3:25:34 P '723496799967798342 mb920v Bill Review Warmly Welcome
4/23/2021 3:28:46 P '746014798757896114 vm2083 Bill Review Warmly Welcome
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4/23/2021 4:27:41 P '744607429428057954 ma013x Equipment UpgrPersonalize Soluti
4/23/2021 4:32:52 P 745451855184010027 ma265h Activations or A Personalize Soluti
4/23/2021 8:05:43 P 724622706316370837 sz020v Bill Review Gain Agreement
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4/24/2021 10:26:47 745451859001670273 eb5839 Bill Review Personalize Soluti
4/24/2021 3:26:27 P 745170385214306373 jv959j Bill Review Personalize Soluti
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4/25/2021 10:46:38 '746014815332447648 ns159s Bill Review Personalize Soluti
4/25/2021 4:16:55 P '724059756624853368 vm2083 Equipment UpgrPersonalize Soluti
4/25/2021 4:19:12 P '745451853318126604 dt9642 Activations or A Personalize Soluti
4/25/2021 4:21:48 P '727437454675132449 kj818g Bill Review Personalize Soluti
4/25/2021 4:26:30 P '724059767603856836 jv132a Equipment UpgrUncover Needs
4/25/2021 4:30:51 P '727155992323033374 vm2083 Account ChangePersonalize Soluti
4/25/2021 4:36:08 P '727437467419561711 gg8534 Equipment UpgrPersonalize Soluti
4/25/2021 4:37:25 P '723778293384454201 gg8534 Bill Review Personalize Soluti
4/25/2021 5:07:56 P 776977064298165983 vw9884 Bill Review Uncover Needs
4/25/2021 6:23:36 P '776977064578005534 sg364e Bill Review Personalize Soluti
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4/26/2021 10:55:33 '723496819438938636 jj835n Other Wireless Personalize Soluti
4/26/2021 11:48:38 '744888920604180003 gg8534 Bill Review Personalize Soluti
4/26/2021 12:25:37 744044496440606203 jl825w Feature Help anThoroughly Educat
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4/26/2021 3:28:06 P 724341247027455992 pv5288 Payment ArrangThoroughly Educat
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4/26/2021 4:20:42 P 727437473332633431 sg846m Bill Review Uncover Needs
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4/26/2021 4:48:24 P 744044497268060804 md491v Payments Uncover Needs
4/26/2021 6:37:44 P 724341249573186272 lr506w Business Discou Personalize Soluti
4/26/2021 8:01:17 P 744888920984120572 dg3069 Bill Review Personalize Soluti
4/26/2021 8:04:56 P '745170396718875866 mr961p Bill Review Personalize Soluti
4/26/2021 8:09:38 P '744044496808619808 lp944u Payments Personalize Soluti
4/26/2021 8:52:06 P 723778299818352432 lp8925 Activations or A Personalize Soluti
4/27/2021 9:48:16 A '745451876209885500 tl497a Device Help andWarmly Welcome
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4/27/2021 11:57:38 '776977074409416104 og1059 Bill Review Uncover Needs
4/27/2021 11:57:41 '776977074409416104 og1059 Bill Review Uncover Needs
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4/27/2021 2:13:05 P 744888927612049485 cb389h Bill Review Personalize Soluti
4/27/2021 5:40:19 P '745733340651451306 hc788s Bill Review Personalize Soluti
4/27/2021 5:41:12 P 723496808062784425 hc788s Device Help andUncover Needs
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4/27/2021 5:51:16 P 776977075337606794 ju427r Plans Personalize Soluti
4/27/2021 5:53:04 P 727437473490444962 kr3138 Equipment UpgrPersonalize Soluti
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4/27/2021 5:56:12 P 744325976427300573 cf292j Bill Review Personalize Soluti
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4/27/2021 5:57:21 P '744325977998707886 lp944u Equipment UpgrPersonalize Soluti
4/27/2021 8:39:51 P '745733352842747161 dg3069 Bill Review Personalize Soluti
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4/28/2021 6:45:40 A 724059778740341578 ma265h Bill Review Personalize Soluti
4/28/2021 6:47:09 A 724341254652910373 mc922q Bill Review Personalize Soluti
Sub - Behavior Gap Reason for Detractor
Listen up/Undivided atteAgent Opportunity
Find personalized solutioOut of scope - ATT Policies
Find personalized solutioMissaplied
Keep it positive Out of scope - ATT Policies
Keep it positive Positive Feedback for the
Find personalized solutioMistransfer
Answer clearly and simplAgent Opportunity
Find personalized solutioPositive Feedback for the
Keep it positive Missaplied
Listen up/Undivided atteOut of scope - ATT Policies
Ask Questions/Understa Agent Opportunity
Greet the customer Positive Feedback for the
Greet the customer Out of scope - ATT Policies
Find personalized solutioGhost Chats
Ensure All Needs Have b Missaplied
Greet the customer Missaplied
Listen up/Undivided atteMissaplied
Listen up/Undivided atteMistransfer
Ensure All Needs Have b Agent Opportunity
Ownership Agent Opportunity
Answer clearly and simplMissaplied
Answer clearly and simplOut of scope - ATT Policies
Find personalized solutioAgent Opportunity
Ask Questions/Understa Positive Feedback for the
Ownership Positive Feedback for the
Keep it positive Agent Opportunity
Find personalized solutioSystem Issue
Greet the customer Ghost Chats
Ask Questions/Understa Out of scope - ATT Policies
Recap the solution Agent Opportunity
Answer clearly and simplPositive Feedback for the
Listen up/Undivided atteGhost Chats
Ensure All Needs Have b Agent Opportunity
Ask Questions/Understa System Issue
Greet the customer Mistransfer
Ownership Out of scope - ATT Policies
Listen up/Undivided attePositive Feedback for the
Listen up/Undivided atteMistransfer
Ownership Missaplied
Ownership Ghost Chats
Listen up/Undivided atteSystem Issue
Ask Questions/Understa Missaplied
Ensure All Needs Have b Missaplied
Listen up/Undivided atteSystem Issue
Greet the customer Mistransfer
Benefits of digital optionMissaplied
Clearly explain what's neMissaplied
Based on what you observed what happened on the chat? Next Step If next Date
The customer started the chat complaining about BBB and issues tha NA NA 01/04/2021
Customer to dispute about international charges that are being chaNA NA 01/04/2021
Business customer, agent properly educated and refefered the custNA NA 01/04/2021
HI5 NA NA 01/04/2021
Misapplied NA NA 31/03/2021
Misapplied NA na 31/03/2021
The agent tried to give to her customer extended choices to reduceNA NA 01/04/2021
The agent gave the solution since this chat has no resolution on o NA NA 01/04/2021
Misapplied survey NA NA 01/04/2021
Agent from sales transfered the chat to cancel an order, it is necessNA NA 01/04/2021
Agent from sales transfered the chat to add a new line, the credit cNA NA 01/04/2021
The cx gave us the info previously we needed to ask for the wirel DFM . 01/04/2021
Customer contacted us to review about the bill, he was asking about DFM 0 01/04/2021
Customer wanted to add more data to the hotspot plan however heNA 0 01/04/2021
Customer contacted us to add an autohrized user, agent educated NA 0 01/04/2021
Unresponsive NA 0 01/04/2021
Cx contacted to upgrade a device and device was out of stock, checDFM N/A 01/04/2021
cx came asking why bill was higher than expected, explanations / est NA N/A 01/04/2021
cx wanted to add more hotspot without changing plans, agent offered NA NA 01/04/2021
All options were provided and the customer went unresponsive aft NA na 01/04/2021
The agent was checking options to help and also was educating proDFM . 01/04/2021
The agent was focus during the chat and was checking options for th DFM . 01/04/2021
The cx was not using the proper credentials nonetheless we can askDFM . 01/04/2021
Customer inquiring about status of an insurance claim, we have ed NA NA 02/04/2021
Customer asking for issues with HBO Max subscription, agent starteNA NA 02/04/2021
Customer was looking for options to reduce monthly recurring costsNA NA 02/04/2021
agent made a great job explaining the issue and asked some questioNA na 02/04/2021
Customer wanted to know about the increase on the current bill. ANA NA 02/04/2021
Customer wanted to check about why the autopay for the prepaid acc DFM NA 02/04/2021
The issue was regarding the taxes for the account and the agent m NA na 02/04/2021
cx asked to remove the insurance that never asked, the process wasNA na 02/04/2021
the cx made the trade in in the wrong way, however the agent found NA na 02/04/2021
cx asked for the reason for a late fee on the account and the credi NA na 02/04/2021
Missaplied. NA Missapli02/04/2021
agent made the cx repeat t he same info NA n/a 01/04/2021
hi5 but high art NA n/a 02/04/2021
lack of discovery questions NA n/a 02/04/2021
Agent did not reconfirm the number the customer posted in the chaNA Na 03/04/2021
transfers 6, agent resolved the issue, previous agents should have NA n/a 02/04/2021
Agent was slow to answer DFM Na 02/04/2021
Agnet did not know how to handle this kind of chat drivers, so she NA NA 01/04/2021
well handled NA n/a 03/04/2021
The customer was trying to upgrade his device but there was a payof NA NA 03/04/2021
Agent did not display willingness to help. DFM Na 03/04/2021
The agent educated this cx, offered options and was able to keep a DFM . 03/04/2021
The cx came in escalated, when the agent tried to process the lost/sNA NA 03/04/2021
lack of discovery questions NA n/a 03/04/2021
The cx came in with a simple question and when the agent asked for NA NA 03/04/2021
mistransfer NA n/a 03/04/2021
Agent handled the caht in the proper way. NA Na 03/04/2021
The agent was able to guide the cx, explain everything and also ma DFM . 03/04/2021
The agent only warmly welcome and as this was a transfer we wereDFM . 03/04/2021
The agent was helping the cx and the cx was checking chat DFM . 03/04/2021
Agent6 did not answer the customers question in a timely manner. NA DFM 04/04/2021
Customer canceled the services after the bill cycle started and was NA NA 04/04/2021
Agent provided the proper steps to the customer. NA Na 04/04/2021
Customer contacted us asking for the bill charges, agent explained NA NA 04/04/2021
Agent handled the caht in the proper way. NA NA 04/04/2021
agent should have provided the benefits wih the current pro tech NA n/a 04/04/2021
Cx was transfered to ATS but closed after the chat was transfered NA NA 04/04/2021
On this chat, the previous agent lost connection who provided conflNA NA 04/04/2021
Technical issues, no troubleshooting made as the customer was notDFM NA 02/04/2021
Agent followed the correct process as the customer wanted to suspNA NA 03/04/2021
Cold transfer, no expectations. Invalid transfer DFM NA 03/04/2021
Customer contacted us asking for the hotspot option, agent explainedNA NA 04/04/2021
HI5 - Even thou there is an area of opportunity when it comes to u NA NA 04/04/2021
Even tho this was a misapplied there is area of opportunity on th DFM NA 04/04/2021
Cold transfer, no time expectations made. Cx closed while waiting NA NA 04/04/2021
the customer wanted to check into the charges for the bill, the ag NA NA 04/04/2021
The customer came asking for loyalty team since there was a call NA NA 04/04/2021
Customer wanted to change wireless number, agent explained about NA NA 04/04/2021
Customer wanted to check into a charge for a reserved line, even if NA NA 04/04/2021
wanted to canel a payment arrangement NA NA 31/03/2021
Unresponsive NA NA 31/03/2021
We deed a great job by educating the cx when we were educating hNA NA 26/03/2021
lack of questions NA n/a 05/04/2021
disputing a payment, cx needs to contact her bank NA NA 01/04/2021
Issues with nuance NA NA 02/04/2021
cx disputing the bill and the charges were correct. NA NA 02/04/2021
HI5 NA NA 02/04/2021
cx applying for an offer and did not met the requiements NA NA 03/04/2021
Ghost chat NA NA 04/04/2021
HI5 NA NA 05/04/2021
cx disputing the bill and the charges were correct. NA NA 05/04/2021
disputing a non return fee, the device is not showing as returned. NA NA 05/04/2021
NPS NA n/a 05/04/2021
NSP wanted to get the services restored. NA NA 05/04/2021
Agent could had offered loyalty but did not understand the custo DFM NA 05/04/2021
Cx wanted to add the pay off amount to the bill. Agent explained t NA NA 05/04/2021
Transfer 3, cx needed an pay off receipt however there is no receipNA NA 05/04/2021
high art, made the cx repeat the info NA n/a 05/04/2021
The cx came in as a tranfer from another department and came escal NA NA 05/04/2021
The cx had an issue with the Caller ID and the agent left the cx wit NA NA 05/04/2021
The cx came in as non payment suspension, when the agent asked ifNA NA 05/04/2021
ghost NA n/a 05/04/2021
the agent was not from the correct department and was trying to he DFM . 05/04/2021
payment arrangement willing to help and explain the options to theDFM . 05/04/2021
Misapplied NA 0 05/04/2021
Lack of extended choices DFM 0 05/04/2021
Lack of extended choices and use your resources, agent did not askDFM 0 05/04/2021
Customer contacted us to review about a promotion, w eeducated NA 0 05/04/2021
agent started asking questions to understand the best plan for the NA na 05/04/2021
ccx contacted about an insurance claim however the agent could noDFM na 05/04/2021
the agent solved the chat,w as kind and the cx was happy with her DFM . 05/04/2021
The agent was able to inform properly the cx the solution DFM . 05/04/2021
missaplied NA na 05/04/2021
ccx contacted us about a simcard replacement however was dissatisNA na 05/04/2021
agent took a long time in order to respond the last cx message DFM na 05/04/2021
ccx reached about a hotspot issue, the agent limited the resolution DFM na 01/04/2021
agent did a good job educating the ccx about the discount of $10 NA na 01/04/2021
The agent did not follow the instructions to escalate the chat as waDFM . 05/04/2021
Lack of discovery questions DFM NA 05/04/2021
The agent transfer the cx and there was not agent at the moment tDFM . 05/04/2021
Negative language DFM na 05/04/2021
The agent was not engage with this cx DFM . 05/04/2021
Agent did not actively read what the custgomer was saying. NA DFM 05/04/2021
Chat was properly handled NA NA 05/04/2021
Even thou cx wasnt happy, there is an area of opportunity when it cNA NA 05/04/2021
Cx contacted us asking for the esim, agent explained process but cxNA NA 05/04/2021
Ccx contacted us about a trade in box that was not received, agent NA na 06/04/2021
Agent did not acknowledge the customer in the proper way NA NA 06/04/2021
Chat was properly handled NA NA 06/04/2021
Agent closed the chat for no reason. DFM DFM 06/04/2021
Cx not logged in, the agent asked the passcode and the cx closed NA NA 06/04/2021
hi5 NA NA 06/04/2021
cx received different info about the monthly rate at the store. NA NA 06/04/2021
HI5 NA NA 06/04/2021
The agent did not send the recap and the cx had more issues DFM NA 06/04/2021
HI5 NA NA 06/04/2021
cx wanted to upgrade, the account has notes from Fraud, cx needs N tA NA 06/04/2021
The cx did not had HBO MAX and wanted to get it, the cx did not haNA NA 05/04/2021
Lack of keep it positive and acknowledge to the customer, also educDFM 0 06/04/2021
Lack of acknowledge at the beginning of the chat DFM 0 06/04/2021
Missapplied NA 0 31/03/2021
customer asking about getting a refund, agent educated correctly aNA 0 31/03/2021
Lack of undivided attention NA 0 30/03/2021
0 NA 0 30/03/2021
System issue NA 0 30/03/2021
Ghost chat NA 0 30/03/2021
lack of keep it positive DFM 0 05/04/2021
Customer wanted to get the price for unlimited plan, the agent proNA NA 06/04/2021
Misapplied NA na 06/04/2021
Agent did not read what the customer was saying. NA NA 06/04/2021
Customer was not gettting Javi's messages. NA Na 07/04/2021
The EAPI chats are receiving survey even if we close them as ghost NA NA 06/04/2021
hight art, not accurate with the answer NA n/a 07/04/2021
The agent did not show an extra mile attitude to have this done, yeDFM . 07/04/2021
high aht for a referral NA n/a 07/04/2021
My at^T zone was not working so she needed to use the resource oDFM . 07/04/2021
lack of ownership and questions NA n/a 07/04/2021
The agent did not place the right time expectations to advise the NA NA 07/04/2021
Customer was not gettting Javi's messages. NA Na 07/04/2021
The agent helped the cx with the restoring and the backup process N iA NA 07/04/2021
The agent process an unresponsive process and then closed the chaNA NA 07/04/2021
Agent did not understand the customer indeed did not want any li NA Na 07/04/2021
The cx was planning to reduce the bill and the agent had a lack in NA NA 07/04/2021
Agent never educated the customer about she lost the spotify NA Na 07/04/2021
cx asking for something not possible, agent provided right options NA n/a 05/04/2021
Agent did not understand the reason why the customer got those no NA NA 07/04/2021
Hi5 NA Na 07/04/2021
lack of questions NA n/a 07/04/2021
unresposive chat NA n/a 08/04/2021
hight art NA n/a 08/04/2021
The customer wanted to know what happened with the Teacher discoun NA na 08/04/2021
Agent did not understand what the customer was saying, not askedDFM NA 08/04/2021
Agent sahred the information in the correct way, however the cx fillNA NA 08/04/2021
Cx contacted us requesting information about the insurance and theNA NA 08/04/2021
English gaps DFM NA 08/04/2021
This chat could havebeen escalated. NA Na 08/04/2021
Cx contacted us asking for the watch differences, even thou there NA NA 06/04/2021
Cx contacted us asking for the trade in promotion, even thou there NA NA 07/04/2021
HI5 NA NA 07/04/2021
plan information and pricing was shared, missapplied NA na 08/04/2021
lack of undivided attention NA n/a 08/04/2021
hi5 but high art NA n/a 08/04/2021
hi5 NA n/a 08/04/2021
lack of tool utilization NA n/a 08/04/2021
did not set expectations at the beginning NA n/a 08/04/2021
information from prepaid not accessable, hence a call back could h NA na 08/04/2021
failed to ask cx if already tried over the phone and to offer the resolu
NA na 08/04/2021
cx came asking for missing trade in credits, traded in a S9, agent quDFM NA 08/04/2021
The agent was really good at the moment to educate the cx nonethDFM . 08/04/2021
the agent was able to resolve this chat nonetheless the cx was tric DFM . 08/04/2021
Agent did a great job explaining all details about the promo and it DFM NA 08/04/2021
Missaplied NA NA 08/04/2021
Unresponsive NA NA 08/04/2021
The agent was not really focus or providing like useful info DFM . 04/04/2021
the chat was closed due to the platform DFM . 04/04/2021
Hi5 NA n/a 09/04/2021
mistransfer NA n/a 09/04/2021
The agent was able to find a way to the resolve this nonetheless t DFM . 09/04/2021
The agent confirmed the proper info and the cx was good with himDFM . 09/04/2021
did not undersatnd the intial request NA n/a 09/04/2021
agent was able to explain about the hotspot and options with the pNA n/a 09/04/2021
Unresponsive. NA NA 07/04/2021
Not validated cx, transferred after incorrect information was share NA NA 09/04/2021
Agent was logged out NA NA 09/04/2021
Cx went unresponsive. Cx was having issued to see the bill online NA NA 09/04/2021
The agent educated this cx DFM . 09/04/2021
Cx wanted to reduce the bill. Options were given and the cx was refNA NA 09/04/2021
Missaplied. NA NA 09/04/2021
Cx was provided incorrect information from a previous agent. NA NA 09/04/2021
Chat transferred and cx closed chat. NA NA 09/04/2021
The agent was not focus during this chat, the mood was really bad DFM . 09/04/2021
The agent used an script DFM . 09/04/2021
The agent assisted the cx in a very timely manner and the cx went we NA NA 09/04/2021
The agent transferred the chat to advanced technical support but diNA NA 10/04/2021
The agent positioned the benefits of having the unlimited plan, butNA NA 10/04/2021
cci looking for increase in bill, agent failed to sare full details NA na 09/04/2021
The agent did a great job by reaching a resolution in a timely manneNA NA 10/04/2021
agent failed to educate cx reason why it was required to be logged NA na 10/04/2021
agent shared details regarding how to complete the process, failed NA na 10/04/2021
agent shared link and also guide cx online to find what was asking fNA na 10/04/2021
the agent was able to resolve and prevent issues for the cx, she wa DFM . 10/04/2021
The agent was able to show the accurate info but there was not own DFM . 10/04/2021
the agent was able to resolve and provided the proper info also off DFM . 10/04/2021
Customer looking to confirm trade in offer details, agen have provi NA NA 11/04/2021
The customer entered the chat, we did know acknowledge the custo NA NA 11/04/2021
Lack of undivided attention. No questions asked. Period of silence DFM NA 11/04/2021
Chat was 17 minutes long and we did not do anything for the custoNA NA 11/04/2021
Agent could have asked more questions so she could validate what NA NA 11/04/2021
Agent did not read the customer was mentioning about not being abl DFM NA 11/04/2021
ccx was contacted with DAS and left the chat NA na 07/04/2021
missaplied. NA na 08/04/2021
ccx contacted us about a remaining balance on the phone, got unr NA na 09/04/2021
ccx not able to place an upgrade, agent offered a new line and ccx NA na 10/04/2021
ccx contacted to acitvate a line, the agent did not properly underst DFM na 10/04/2021
na NA na 10/04/2021
NA NA NA 09/04/2021
Agent was rude when educating the customer. DFM NA 09/04/2021
NA NA NA 09/04/2021
Liberty account, referred to call NA NA 11/04/2021
Prepaid customer referred to call NA NA 11/04/2021
The customer was having issues with an Upgrade order, Since it hasNA NA 12/04/2021
More passive voice DFM NA 07/04/2021
HI5 NA NA 07/04/2021
No extension available. NA NA 07/04/2021
Trade in offer, the cx needs to contact Hyla. NA NA 08/04/2021
Unresponsive chat. NA NA 08/04/2021
HI5 NA NA 09/04/2021
The cx wanted to upgrade the device but the pay off is required, th NA NA 09/04/2021
The chat was closed NA NA 09/04/2021
wanted to check the order but the cx did not have any order confi NA NA 09/04/2021
wanted to upgrade the device without increasing the bill NA NA 10/04/2021
The cx left the detrator bc the envelope did not work. NA NA 10/04/2021
trade in offer, wanted to check the info to get it applied, case creat NA NA 12/04/2021
Customer wanted to check promotions with a new device, the agent NA NA 10/04/2021
Customer wanted to check into the payments on the account becaDFM NA 10/04/2021
Customer wanted to lower the bill, there were not questions asked DFM s NA 11/04/2021
HI5. NA NA 10/04/2021
Customer wanted to have access to the online account, the agent seDFM NA 11/04/2021
Customer wanted to check into a charge, there were not questions DFM NA 11/04/2021
Customer was having issues to use a gift card to make a payment, we DFM NA 11/04/2021
Agent was not clear in explaining the situation to the customer. DFM Na 12/04/2021
Chat was properly handled. NA Na 12/04/2021
Agent was logged out, the customer waited for almost 20 minutes. NA NA 11/04/2021
Agent was not clear in explaining how the discount works with the DFM NA 12/04/2021
Even tho the cx was not logged, the agent could had explain the re DFM na 11/04/2021
Cx wanted to track an order. Information was shared to track the o NA NA 10/04/2021
Prepaid customer, the agent properly referred the custmer to call pNA NA 12/04/2021
cx looking for offer credit agent educate didn't meet offer requiremNA na 12/04/2021
Agent did not assist the customer in the proper way. This change NA NA 12/04/2021
cx looking to set pa, no option on our end. NA na 12/04/2021
Agent shared the info and educated the customer, cx was dissatisfieNA NA 12/04/2021
Agent was in a rush and decided to close the chat NA NA 12/04/2021
ghost NA na 12/04/2021
ccx reaching about a nps, when eductaing about the amount ccx cl NA na 12/04/2021
ccx left the chat without a resolution uinresponsive NA na 11/04/2021
the customer contacted us about a talk logs hwoever the agent did DFMn na 11/04/2021
the agent was not able to fully answered the questions about the dDFM na 11/04/2021
the ccx reached about a bill increase and after receiving the explan NA na 11/04/2021
Cx was inquiring about a trade in credit, the device sent was not yetNA na 12/04/2021
Non payment suspension NA NA 12/04/2021
Agent did not understand what the customer was needing DFM NA 12/04/2021
Cx went unresponsive so no resolution was provided NA NA 12/04/2021
Agent did not provide the correct information about the offer as a DFM NA 12/04/2021
middlei of conver,went unresp NA n/a 13/04/2021
hi5 NA na 13/04/2021
agent resolved the initial concern NA n/a 13/04/2021
could have asked more questions NA n/a 13/04/2021
0 NA 0 08/04/2021
Customer was contacting us since online was showing a different i NA 0 09/04/2021
Customer contacted us to review the bill, agent educated correctly NA 0 11/04/2021
could have done more acknowledge NA n/a 13/04/2021
high aht NA n/a 13/04/2021
set expectationms since tge beginning NA n/a 09/04/2021
set expectations since the beginning NA n/a 11/04/2021
Customer wanted to check into the business bill, the agent sharedDFM NA 12/04/2021
Agent was logged out from Nuance automatically, the chat show DFM NA 12/04/2021
Customer wanted to restore the services, the agent tell to the c DFM NA 12/04/2021
Customer wanted to check into some discounts on the account, theNA c NA 13/04/2021
The agent educated the cx properly and also was able to demonstraDFM . 13/04/2021
We had a DFM about it because we had the opportunity to show anot DFM . 13/04/2021
lack of undivided attention NA n/a 13/04/2021
lack of probing questions and explanation NA n/a 13/04/2021
the agent was trying to help but the cx was unresponsive even wheDFM . 13/04/2021
the agent was able to explain properly to the cx and also wanted toDFM . 12/04/2021
hi5 after processing new order NA n/a 13/04/2021
The customer was inquiribng about a non return fee that ahs been ch NA NA 13/04/2021
Nuance loggedout the agent, system issue NA NA 13/04/2021
TOBR process not completed after the customer received a confirmat NA NA 12/04/2021
Trade in offer not applying as the customer send an iPad and wanteNA NA 12/04/2021
Cx received an spam email to get a free device. NA na 13/04/2021
Lack of undivided attention. Agent did not understand the issue DFM NA 13/04/2021
Agent provided the correct information about the time the offer takNA NA 13/04/2021
Customer contacted us to review about getting a replacement screeNA 0 13/04/2021
Unable to login, chat is not opening on Nuance. NA 0 13/04/2021
Cx was inquiring about a $25 data plan. Agent provided the informaNA NA 13/04/2021
Agent was logged out from Nuance NA NA 13/04/2021
Transfer 4 with concerns about uverse tv, cx requested to be call NA NA 13/04/2021
Trade in offer not applying, agent created a case for the customer. NA NA 13/04/2021
the agent educated the cx and at the moment where we were goingDFM . 13/04/2021
the agent was not focus on the cx request tried to launch an offer DFM . 13/04/2021
More passive voice DFM NA 14/04/2021
hi5 NA n/a 14/04/2021
NPS NA n/a 14/04/2021
wanted to upgrade and wanted to add the pay off towards the newNA NA 14/04/2021
The agent was not able to sale the resolution nonetheless offered oDFM . 14/04/2021
agent guide cx online to find usage, cx was transfered from anotherNA na 14/04/2021
cx asked for plans pricing comparison, agent helped with the deta NA na 14/04/2021
lack of extending options NA n/a 14/04/2021
Customer asking about a refund process since he requested a total D o FM 0 14/04/2021
Customer asking about a case, agent shared the information requirNA 0 14/04/2021
Agent shared the information about how much it was hoqwever it tDFM 0 14/04/2021
Customer was asking about an charge specifically./ NA 0 14/04/2021
The agent educated the cx about the early upgrade info, the optionDFM . 14/04/2021
the agent educated the cx properly the cx nonetheless we verified DFM . 14/04/2021
The agent offered the proper options for this cx, the cx mood was gDFM . 14/04/2021
The agent did a gret job by educating the cx and giving the solutionNA NA 14/04/2021
The agent did a great job by sharing the extend choices, but has a laNA NA 14/04/2021
The agent has shared all the details about the suspension and the oNA NA 14/04/2021
Customer wanted to upgrade then he went unresp. NA NA 13/04/2021
Customer started the interaction and when the agent asked for th NA NA 13/04/2021
Customer wanted to check why the promo was removed, the agentDFM e NA 14/04/2021
The agent did not understand the cx's needs when he was asking the NA NA 14/04/2021
the agent did a great job by education the cx in the items those c NA NA 14/04/2021
The agent updated the informatiohn the cx asked for in a timely maNA NA 14/04/2021
agent was not clear with the info NA n/a 15/04/2021
prepaid, went unresp NA n/a 15/04/2021
business account NA n/a 15/04/2021
Customer looking to know the reason why is being charged for tablDFM NA 15/04/2021
not agent area of opp NA na 06/04/2021
no comments, ccx closed without advising NA na 14/04/2021
agent did not properly answered the ccx question about the data pDFM na 14/04/2021
missaplied NA n 14/04/2021
ccx did not answer and went unres NA na 14/04/2021
agent took too much to answer the ccx messages DFM na 14/04/2021
ccx reached about about a payment arrangement, when it was going NA na 14/04/2021
agent did not understand the ccx request DFM na 14/04/2021
Agent used negative estatements. NA Na 15/04/2021
Unrresponsive chat NA NA 14/04/2021
Agent was not able to explain him self, about the charges on the bilNA NA 14/04/2021
No reason for the detractor. NA NA 14/04/2021
Unrresponsive chat NA Na 13/04/2021
Na NA NA 13/04/2021
Missapplied survey NA NA 14/04/2021
Customer inquiring about insurance deductible charge, referred to NA NA 14/04/2021
Customer inquiring abouty missing trade in offer, there was not a coNA NA 14/04/2021
The customr was inquiring about bill increase, teh agent confirmed NA NA 15/04/2021
HI5 NA NA 12/04/2021
HI5 NA NA 12/04/2021
HI5 NA NA 12/04/2021
DIsputing the charges , the charges are correct, connected with l NA NA 12/04/2021
HI5 // the cx left a good comment NA NA 12/04/2021
A case was needed. NA NA 12/04/2021
Issues with nuance NA NA 13/04/2021
Business customer, properly referred to business team, Customer cNA NA 12/04/2021
Customer inquiring about autopay date, educated about the specifiNA NA 13/04/2021
Unrresponsive chat NA NA 15/04/2021
Unrresponsive chat NA Na 15/04/2021
Chat was properly handled. NA NA 15/04/2021
Customer looking to get the account canceled if there are not optioCA Coaching NA 15/04/2021
customer asking about the bill and the payments, agent was not able DFM na 15/04/2021
cx asking about the payment, the agent was able to explain the si NA na 15/04/2021
all options provided NA n/a 15/04/2021
Customer asking about bill discount missing, the agent properly e NA NA 15/04/2021
The agent did a great job by spending all of her resources to reach NA NA 15/04/2021
The cx went unresponsive and then left the DT NA NA 15/04/2021
The agent did a great job by finding the personalized solution to theNA NA 15/04/2021
Customer wanted to lower the bill, agent offered to add discount DFM NA 15/04/2021
The cx wanted to actiovate a sim that has not been delivred yet. NA NA 16/04/2021
Transfer ghost NA NA 16/04/2021
Agent did not took the time to explain the customer what the plan iDFM NA 16/04/2021
Agent was rude and did not acknowledge he customer for the4 issue DFM NA 16/04/2021
No expectations were made on a previous chat where the billing c NA NA 14/04/2021
Customer asked about a technical issue, we helped the customer sinNA 0 16/04/2021
hi5 but agent did not explain the fee NA n/a 15/04/2021
Cx contacted us asking for the bill charges, agent explained the rea NA NA 16/04/2021
HI5 NA NA 17/04/2021
prepaid. NA NA 17/04/2021
trade in credit, a case was needed. NA NA 17/04/2021
came for phone number. given NA n/a 17/04/2021
The agent was educating the cx about the bill increase and the cx c NA NA 17/04/2021
Unable to process the payment online, the agent offered the fast paNA NA 16/04/2021
The cx purchased a new watch and did not want a new line, the agen NA NA 16/04/2021
The cx wanted to pay the bill, the agent asked for the account info NA NA 16/04/2021
unresponsive NA na 15/04/2021
agent could not resolve the tobr issue NA na 15/04/2021
na NA na 15/04/2021
ghost NA na 15/04/2021
ccx transfered 3 not eligible for insurance NA na 15/04/2021
ccx contacted to change the plan to the elite however the agent onlDFM na 15/04/2021
listen up NA na 15/04/2021
The cx came in by asking about the change in the due date caused by NA NA 17/04/2021
The agent had a lack in explaining to the cx the retroactive credits NA NA 17/04/2021
Customer contacted us asking for a higher data plan for the hotspotNA NA 17/04/2021
The cx came in by asking for a line to be cancelled and then the ag NA NA 17/04/2021
Sandra made a great job here using digital options and also manageDFM . 17/04/2021
Customer wanted to check into an email he received about a devic NA NA 16/04/2021
Cx lost connection and got survey NA NA 16/04/2021
Cx contacted us to reverse a payment, even thou there is an aoo whNA NA 18/04/2021
System issues NA NA 18/04/2021
Agent provided assistance with the pay off and upgrade . The custoNA NA 17/04/2021
Agent looked robotic. Lack of keep it positive and ownership DFM NA 17/04/2021
English gaps. Proactive credit. Agent was no able to explain why t CA Coaching NA 17/04/2021
Customer inquiring about HomeInternet service offers, agent offe NA NA 18/04/2021
Cx contated us asking for a line that she doesnt recognize, there is NA NA 18/04/2021
Customer wanted to check into options to lower the bill, the agent CA Coaching NA 17/04/2021
Customer wanted to check the options to replace the device, the DFM NA 17/04/2021
Wanted to know why the bill increased, then the agent shared somCA Coaching NA 17/04/2021
The customer wanted to lower the monthly bill , then the customer DFM NA 17/04/2021
Customer wanted to have details of the payments he need to makeNA i NA 17/04/2021
The agent was helping this cx, the cx asked something and at the DFM . 18/04/2021
The agent was checking options to help nonetheless she did not cheDFM . 15/04/2021
The agent was able to resolve all the questions and provided all theDFM . 15/04/2021
Not validated, cx wanted to purchase a phone. Cx went unresponsi NA na 18/04/2021
The chat was transferred just to be closed so that is not valid sinc DFM . 15/04/2021
The agent tried to help nonetheless we needed to do more questionDFM . 15/04/2021
We need to identify the cx mood nonetheless he tried to help prop DFM . 15/04/2021
Customer seems was not getting the messages at the end of the chNA 0 18/04/2021
Customer was asking to get a number blocker, she already processed NA 0 18/04/2021
Unresponsive chat NA 0 17/04/2021
Agent took too much time to educate the custoemr, DFM was alreaDFM 0 17/04/2021
Customer asking for ways to upgrade, agent shared the informationNA 0 14/04/2021
Bussiness account NA 0 15/04/2021
Ghost chat NA NA 19/04/2021
explain the things in a different way when customer does not undeNA n/a 19/04/2021
ccx reaching about suspension previously set up DFM na 19/04/2021
ccx went unres NA na 19/04/2021
ccx contacting about upgrade, agent offered the right solutions NA na 19/04/2021
agent did not properly offered to the ccx the right solution DFM na 19/04/2021
It is a DT of an unresponsive chat, the cx was unresponsive most of NA NA 19/04/2021
Agent did not take into account the cx's mood to share the informaDFM NA 19/04/2021
Business account. Redirected to chat with them NA NA 19/04/2021
na NA na 17/04/2021
ccx contcted about extending a payment arrangmeent DFM na 17/04/2021
I think agent could have presented the down payment in a differen NA Na 20/04/2021
Customer contacted us to review some information, agent tried to NA 0 19/04/2021
Cx contacted us asking for the device promotion, agent was checking NA NA 20/04/2021
HI5. NA NA 20/04/2021
HI5. NA NA 20/04/2021
We did not follow the proper unresponsive guidelines and did not wa NA NA 15/04/2021
Customer inquiring about missing teacher discount, Jorge educatedNA NA 16/04/2021
Customer looking to know what is the cost of adding a watch to th NA NA 16/04/2021
Customer asked the same question multiple times, instead of providi NA NA 19/04/2021
Customer contacted us regarding teh FAN discount, agent educatedNA 0 18/04/2021
customer ws being rude with the agent, we were going to escalate NA NA 16/04/2021
Cx contacted us asking for the suspension n the uverse account, ag NA NA 18/04/2021
HI5. NA NA 18/04/2021
Agent handled the chat in the proper way NA Na 17/04/2021
Agent refered the customer to call when we could have provided thNA Na 19/04/2021
Transfer ghost NA Na 19/04/2021
Agent was slow to answer DFM Na 19/04/2021
NPS being escalated. Cusotmer closed at the moment we escalatedNA NA 19/04/2021
Cx contacted us asking for the order details, agent shared general NA NA 20/04/2021
Cx contacted us asking for a split account, agent shared link to co NA NA 20/04/2021
Agent did not read what the customer said, cusotmer mentioned that NA Na 20/04/2021
"all of people working on that so nice , and today Laura is wonderfuNA NA 20/04/2021
The cx canceled the account and reveived a final bill, the cx wantd tNA NA 20/04/2021
Customer wanted to check into the HBO feature and the agent i NA NA 15/04/2021
chat ws disconnected from another agent, and Javier received it, NA NA 20/04/2021
Customer wanted to change to paper billing , the agent shared a linDFM NA 18/04/2021
The customer wanted to check into the promotion for the trade in NA NA 18/04/2021
The main AOO is the time the agent is taking to give an answer to NA NA 18/04/2021
Customer wanted to check into the HBO that was not working, theNA NA 18/04/2021
The customer wanted to add his wife's name to be showing on the bi NA NA 18/04/2021
The customer wanted to check into 5G access, then return a device, NA NA 19/04/2021
The agent was answer all the questions and also received the posit DFM . 20/04/2021
The agent was able to resolve and guide the cx DFM . 16/04/2021
We need to explain a little bit better the late fee charge nonethele DFM . 14/04/2021
The agent was able to resolve DFM . 14/04/2021
The cx came in by asking the process to navigate his online accountNA NA 20/04/2021
HI5 NA NA 20/04/2021
Cx entered and closed NA NA 20/04/2021
The cx came in by asking about the transfer of billing responsibili NA NA 15/04/2021
The cx did a great a job by asking the proper questions and giving NA NA 16/04/2021
The agent did a good job by giving to the cx a personalized solutio NA NA 16/04/2021
The cx went unresponsive and the agent followed the mycsp guideliNA NA 16/04/2021
the agent was trying to help nonetheless we need to be more focusDFM or . 20/04/2021
The cx wanted to place an order, the agent was validating the info NA NA 20/04/2021
Agent confrimed the customer we could send copy of previous chats NA NA 20/04/2021
HI5. NA NA 20/04/2021
Cx contacted us asking for the trade in promotion, agent informed NA NA 21/04/2021
Chat was active for less than a minute, cx closed immediately. NA NA 21/04/2021
Cx contacted us asking for the HBO, agent informed that plan did noNA NA 21/04/2021
Customer wanted to get a trade in promotion , the agent explainedNA NA 21/04/2021
Transfer 3, unresponsive. NA NA 21/04/2021
Cx contacted us asking for the trade in promotion, even thou there NA NA 21/04/2021
ccx mwentioned several times the card was fine and the agent onlyDFM na 21/04/2021
na NA na 20/04/2021
Unresponsive chat NA NA 21/04/2021
Cx contacted us asking for the bill charges, agent was asking questi NA NA 21/04/2021
The custoemr was inquiring about corproate discount not being reflNA NA 21/04/2021
HI5. NA NA 21/04/2021
Missappleid survey NA NA 22/04/2021
Customer contacted us to review about the service on the esim, eduNA 0 20/04/2021
Ghost chats NA 0 20/04/2021
Lack of extended choices such as creating the case in order to revi DFM 0 20/04/2021
Cx contacted us asking for the nurse discount, cx already tried onlinNA NA 20/04/2021
HI5 NA NA 22/04/2021
The cx came in having an issue with the code of the device and onceNA NA 21/04/2021
Ghost chat. NA NA 22/04/2021
the agent tried to help and educated the cx, nonetheless we needed DFM . 22/04/2021
It took long time to share the information. Cx wanted a reduce rateDFM NA 16/04/2021
Cx was inquiring about a military discount. Agent left the customer DFM NA 18/04/2021
6 minutes chat transferred from sales. Cx wanted to use a promoti NA NA 19/04/2021
Agent did not follow ghost chat rules DFM NA 20/04/2021
Agent did not follow unresponsive rules DFM NA 20/04/2021
It was a 7 minutes chat. The customer needed assistance with HBO NA NA 20/04/2021
Cx was inquiring about a trade in promotion. AOO handle time. Cx DFM NA 20/04/2021
Agent was logged out NA NA 21/04/2021
Nuance logged him out. NA NA 22/04/2021
Agent did not read what the customer ws saying, and never answerCA Coaching Na 22/04/2021
Agent did not ask questions to fully understand whqt the csutomerCA Coaching NA 22/04/2021
Credit seeker. Chat was properly handled. NA NA 22/04/2021
Agent was not able to explain himself about how this process work.CA NA 22/04/2021
Agent did not ask questions to understand what the csutomer nee CA Coaching NA 22/04/2021
Cx disputing an offer that was provided by firstnet. The cx needs to NA NA 22/04/2021
\the customer was a transfer already and we were not aware of theNA NA 21/04/2021
Customer wanted to have an activation fee waived, the agent did a NA NA 21/04/2021
Customer wanted to get an activation fee waived, the customer didDFM NA 21/04/2021
Customer want to check if there was insurance added on the accouNA NA 21/04/2021
Agent did not explain the trade in offer would depend on the deviceDFM NA 22/04/2021
Agent did not explain the access fee and shared incorrect informat DFM NA 22/04/2021
Cx wanted information about a different account and closed beforeNA NA 22/04/2021
lack of tool utlization DFM n/a 23/04/2021
agent did not understand the intial concern NA n/a 23/04/2021
hi5 NA n/a 23/04/2021
The customer came in by asking questions regarding the cracked scNA NA 23/04/2021
The customer came in by askinfg a simple question about the autopa DFM NA 23/04/2021
Missing trade in credits. Cx already had an open case. Cx went unr NA na 23/04/2021
the agent was helping the cx and educating about it, nonetheless thDFM . 23/04/2021
info shared cx even left nice feedback for agent. NA na 22/04/2021
cx not getting messages NA na 22/04/2021
offer and order process deatils shared. NA na 22/04/2021
The cx did not let the agent to assist him NA NA 23/04/2021
Unresponsive NA 0 23/04/2021
Customer contacted us regarding the bill, since he was ifnformed thNA 0 23/04/2021
Lack of keep itnpositive DFM 0 23/04/2021
Customer contacted us to review about the order, agent educated NA 0 23/04/2021
The agent received good feedback since he was able to answer all tDFM . 23/04/2021
Agent did not answer the customer's question DFM NA 23/04/2021
HI5 NA NA 24/04/2021
HI5 NA NA 24/04/2021
Agent did not explain the customer that what he did was a Pay to NA NA 23/04/2021
The customer came in a little bit frustrated for the plan charges s NA NA 25/04/2021
Transfered. Customer wanted to cancel an order and place it again NA NA 23/04/2021
Transfer 3, unresponsive. NA NA 23/04/2021
Cx contacted us asking for the bill charges bc she received missin, NA NA 23/04/2021
The customer came in by asking about a Micro SD and then the agen NA NA 25/04/2021
System issue, agent lost connection. NA NA 25/04/2021
HI5. NA NA 25/04/2021
HI5. NA NA 25/04/2021
Agent was indeed slow to answer. NA NA 25/04/2021
The agent had a lack in positive language and be the friendly expe NA NA 25/04/2021
The customer wanted to have hotspot on the tablet with the unlimiNA NA 22/04/2021
Agent provided the information about what was needed to receive NA NA 25/04/2021
Customer wanted to check why there was a baolance on the deviceDFM NA 23/04/2021
Cx wanted to reactivate disabled sim card. NA NA 24/04/2021
Agent asked for the passcode and then closed the chat. feedback a NA NA 24/04/2021
Even tho the customer when unresponsive, it took long for the agent DFM NA 24/04/2021
Nuance logged him out. NA NA 26/04/2021
Agent has a lot of English gaps and strouggled understanding what DFM NA 26/04/2021
Na NA Na 26/04/2021
"I could not pay my moms bill she was in the hospital so I chatted wNA NA 26/04/2021
The agent missed to share online options to set up the payment a NA NA 26/04/2021
The agent did not mentioned about the bill charges moving forwar NA NA 26/04/2021
agent guide cx online to complete change online online cx got erroNA na 25/04/2021
the agent was able to resolve the chat properly and received posit DFM . 26/04/2021
the agent was just following the steps of the promise, asking to DFM . 26/04/2021
lack of acknowledge NA n/a 26/04/2021
cusotmer was asking for a payment made that ws not recognized. No NA Na 26/04/2021
The agent was able to follow the steps of the trade in chat flow DFM . 26/04/2021
Even tho the customer was upset when the chat starter, a resoluti NA NA 26/04/2021
There was a billing error on the bill that was corrected by the age DFM NA 26/04/2021
This chat was about a customer having 2 payments taken monthly. N TA NA 26/04/2021
The agent tried to guide the cx, was unresponsive DFM . 26/04/2021
hi5 NA n/a 27/04/2021
lack of extending options NA n/a 27/04/2021
in the middle of chat, system issues NA n/a 27/04/2021
in the middle of chat, system issues NA n/a 27/04/2021
the agent did not provide the options at the exact moment to showDFM t . 27/04/2021
The agent was able to apply the proper process and he was able to DFM . 27/04/2021
ccx was transferred to other team, never arrived NA na 23/04/2021
ccx reaching about spam calls, agent started asking questions but c NA na 27/04/2021
agent took a long time to educate the ccx that the account was cobDFM na 26/04/2021
ccx reaching about an international plan ,was not able to add it onl NA na 27/04/2021
system issue NA na 27/04/2021
ccx got unresponsive before fininshing to resolve the issue NA na 26/04/2021
. NA na 27/04/2021
ccx contacting about an upgrade that was not eligible due to past NA na 26/04/2021
ccx contacting about canceling a line for a death ccx, agent did not NA na 27/04/2021
Agent was not specific about the upgrade options DFM NA 27/04/2021
ccx contacting about business account, could not be transferred NA na 27/04/2021
ghost chat NA na 27/04/2021
ghost chat NA na 25/04/2021
Cx wanted to cancel an order but unable to cancel it due to the statNA NA 27/04/2021
Lack of discovery questions to understand what the customer was DFM NA 27/04/2021
Agent Name Team Leader2
Escobar, Linda Serna, Vladimir
Londono, Tomas Serna, Vladimir
Valencia, Johan Serna, Vladimir
Blanco, Carolay Arango, Santiago
Jimenez, Johan Socarras, Myriam
Restrepo, ManuelSocarras, Myriam
Jimenez, Karla Pulgarin, Jineth
Rivas, Claudia Pulgarin, Jineth
Piedrahita, Jorge Serna, Vladimir
Lopez, Dana Arango, Santiago
Molina, Luisa Arango, Santiago
Garcia, Sandra Cano, Maria
Ortiz, Joshua Salazar, Kelly
Olaya, Jennifer Salazar, Kelly
Amariles, Marian Salazar, Kelly
Estrada, Laura Salazar, Kelly
Casu, Gianluca Vasquez, Marla
Perez, Diego Vasquez, Marla
Garcia, Juan M Vasquez, Marla
Hincapie, Leidy Socarras, Myriam
Diaz, Oscar Cano, Maria
Raigosa, Laura Cano, Maria
Aguirre, VeronicaSerna, Vladimir
Moreno, SantiagoLeon, Alejandra
Pineda, Camilo Socarras, Myriam
Collazos, Helver Giraldo, Pablo
Naranjo, Jonatha Giraldo, Pablo
Ramirez, Juan P Giraldo, Pablo
Oyuela, Nathalia Vasquez, Marla
Bedoya, JhonatanLeon, Alejandra
Angel, Juan Leon, Alejandra
Rosero, Mateo Leon, Alejandra
Galvez, Javier Bernal, Laura
Ceballos, Juliana Leon, Alejandra
Cardenas, ManuelBernal, Laura
Duque, Manuela Bernal, Laura
Arcila, Maria Pulgarin, Jineth
Chirinos, Marcos Cano, Maria
Gaviria, Jhonatan Pulgarin, Jineth
Mejia, Vivian Pulgarin, Jineth
Cruz, Vanessa Bernal, Laura
Escobar, Luisa Cano, Maria
Bueno, Sebastian Cano, Maria
Uribe, Jose Cano, Maria
Arias, Mariana Bernal, Laura
Rodriguez, Karen Serna, Vladimir
Wagner, Vagner Bernal, Laura
Cruz, Julian Pulgarin, Jineth
Jimenez, Kevin Bernal, Laura
Ramirez, Jhonata Leon, Alejandra
Valencia, Joan Socarras, Myriam
Rendon, Miguel Socarras, Myriam
Solano, Santiago Socarras, Myriam
Quiceno, Pablo Socarras, Myriam
Pineda, Natalia Vasquez, Marla
Lotero, Simon Vasquez, Marla
Oyuela, Nathalia Vasquez, Marla
Botello, Elias Arango, Santiago
Camacho, Juan Arango, Santiago
Olarte, Laura Arango, Santiago
Marmolejo, MariaArango, Santiago
Zapata, Jonathan Arango, Santiago
Perez, Alejandra Arango, Santiago
Navarro, Albert Leon, Alejandra
Ramirez, Antonio Socarras, Myriam
Cardona, Santiag Leon, Alejandra
Botero, Catalina Serna, Vladimir
Mejia, Ana Serna, Vladimir
Molina, Daniela Salazar, Kelly
Loaiza, Maria Salazar, Kelly
Villada, Jorge Salazar, Kelly
Quiceno, ValentinGiraldo, Pablo
Patio, Laura Cano, Maria
Ruiz, Kevin Giraldo, Pablo
Arango, Camilo Giraldo, Pablo
Ramirez, Julian Giraldo, Pablo
Oria, Jose Cano, Maria
Zambrano, SantiaCano, Maria
Mejia, Lina Salazar, Kelly
Escobar, Ingrid Pulgarin, Jineth
Grajales, GuillermPulgarin, Jineth
Cadenas, Oriana Giraldo, Pablo
Conde, Maffei Bernal, Laura
Lopera, Tania Arango, Santiago
Vargas, Pablo Arango, Santiago
Grajales, Juan Arango, Santiago
Rico, Maria Salazar, Kelly
Zarate, Alvaro Salazar, Kelly
Beltran, Juan Salazar, Kelly
Franco, Manuel Salazar, Kelly
Sepulvedad, EstefSerna, Vladimir
Chirinos, Marcos Cano, Maria
Hurtado, ValentinSerna, Vladimir
Gallego, Luis Bernal, Laura
Cruz, Vanessa Bernal, Laura
Cardenas, Laura Arango, Santiago
Lopez, Julian A Bernal, Laura
Torres, Daniel Pulgarin, Jineth
Carmona, CristhiaPulgarin, Jineth
Bravo, Carlos Cano, Maria
Subero, Eleanna Socarras, Myriam
Pino, Laura Socarras, Myriam
Restrepo, Iris Cano, Maria
Ladino, Tania Leon, Alejandra
Bermudez, Juan J Cano, Maria
Cardozo, Misael Vasquez, Marla
Hoyos, Felipe Socarras, Myriam
Narvaez, XyomaraVasquez, Marla
Granados, Jose Cano, Maria
Mejia, Miguel Pulgarin, Jineth
Martinez, AngelicPulgarin, Jineth
Aguilar, Elkin Giraldo, Pablo
Fernando, Cristia Giraldo, Pablo
Herrera, Sebastia Vasquez, Marla
Velez, Sofia Vasquez, Marla
Velez, Melissa Vasquez, Marla
Quirama, Laura Vasquez, Marla
Marmol, Laura Bernal, Laura
Gonzalez, Didier Socarras, Myriam
Maya, Santiago Leon, Alejandra
Sabogal, Cristian Giraldo, Pablo
Bermudez, CamiloGiraldo, Pablo
Rico, Maria Salazar, Kelly
Arredondo, RonalSalazar, Kelly
Subero, Eleanna Socarras, Myriam
Gomez, Diego Socarras, Myriam
Marin, Juanita Salazar, Kelly
Castillo, Angelica Cardona, Michael
Cardona, Juan D Cardona, Michael
Marulanda, Bran Cardona, Michael
Calle, Mateo Vasquez, Marla
Henao, Esteban Cardona, Michael
Henao, Esteban Cardona, Michael
Rocha, JhonathanCardona, Michael
Garcia, Oscar Leon, Alejandra
Solorzano, Cesar Giraldo, Pablo
Botero, Catalina Serna, Vladimir
Perea, Valentina Arango, Santiago
Restrepo, Pablo Arango, Santiago
Jimenez, Kevin Bernal, Laura
Herrera, Valeria Cardona, Michael
Palma, Victor Cardona, Michael
Bedoya, Mariana Pulgarin, Jineth
Villa, Daniel Cardona, Michael
Palma, Victor Cardona, Michael
Escobar, Laura Vasquez, Marla
Beltran, Juan Salazar, Kelly
Polo, Juan Cardona, Michael
Rendon, Alexis Cardona, Michael
Herrera, Valeria Cardona, Michael
Perdomo, Daniel Bernal, Laura
Suarez, Nicole Cardona, Michael
Gutierrez, Felipe Bernal, Laura
Suarez, Nicole Cardona, Michael
Torres, Daniel Pulgarin, Jineth
Gonzalez, Sharon Cardona, Michael
Quirama, Laura Vasquez, Marla
Perdomo, Daniel Bernal, Laura
Restrepo, Pablo Arango, Santiago
ATTUID Team Member Team Leader
cb092h Blanco, Carolay Arango, Santiago
eb5839 Botello, Elias Arango, Santiago
jv959j Camacho, Juan Arango, Santiago
lc771r Cardenas, Laura Arango, Santiago
jg7259 Grajales, Juan Arango, Santiago
di0126 Idarraga, Daniela Arango, Santiago
tl0536 Lopera, Tania Arango, Santiago
dl983s Lopez, Dana Arango, Santiago
mz871y Marmolejo, Maria Arango, Santiago
lm318u Molina, Luisa Arango, Santiago
lo638m Olarte, Laura Arango, Santiago
vp959j Perea, Valentina Arango, Santiago
ap322w Perez, Alejandra Arango, Santiago
pr920v Restrepo, Pablo Arango, Santiago
pv5288 Vargas, Pablo Arango, Santiago
jz252s Zapata, Jonathan Arango, Santiago
ma265h Arias, Mariana Bernal, Laura
mc969d Cardenas, Manuela Bernal, Laura
mc922q Conde, Maffei Bernal, Laura
vc119p Cruz, Vanessa Bernal, Laura
md491v Duque, Manuela D Bernal, Laura
lg907b Gallego, Luis Bernal, Laura
jg993f Galvez, Javier Bernal, Laura
fg460f Gutierrez, Felipe Bernal, Laura
ah267p Herrera, Anny Bernal, Laura
kj8801 Jimenez, Kevin Bernal, Laura
jl825w Lopez, Julian A Bernal, Laura
lm638g Marmol, Laura Bernal, Laura
dm112v Marquez, Daniel Bernal, Laura
dp7110 Perdomo, Daniel Bernal, Laura
vw9884 Wagner, Vagner Bernal, Laura
jz902m Bermudez, Juan J Cano, Maria
cb389h Bravo, Carlos Cano, Maria
sb450u Bueno, Sebastian Cano, Maria
mc987n Chirinos, Marcos Cano, Maria
od5040 Diaz, Oscar Cano, Maria
le521y Escobar, Luisa Cano, Maria
sg846m Garcia, Sandra Cano, Maria
ji443k Granados, Jose Cano, Maria
jo320f Oria, Jose Cano, Maria
ao641q Ortiz, Alejandra Cano, Maria
lp8925 Patio, Laura Cano, Maria
lr506w Raigosa, Laura Cano, Maria
ir762r Restrepo, Iris Cano, Maria
ju497a Uribe, Jose Cano, Maria
sz020v Zambrano, Santiago Cano, Maria
jv132a Cardona, Juan D Cardona, Michael
ac361u Castillo, Angelica Cardona, Michael
sg364e Gonzalez, Sharon Cardona, Michael
eh159s Henao, Esteban Cardona, Michael
vh159s Herrera, Valeria Cardona, Michael
aj119y Jimenez, Arcelio Cardona, Michael
bm644j Marulanda, Brandon Cardona, Michael
vp159s Palma, Victor Cardona, Michael
jp119y Polo, Juan Cardona, Michael
ar119y Rendon, Alexis Cardona, Michael
ju7045 Rocha, Jhonathan Cardona, Michael
ns159s Suarez, Nicole Cardona, Michael
cv159s Villa, Camilo Cardona, Michael
dv159s Villa, Daniel Cardona, Michael
ma438b Arias, Marcela Chircop, Ian
nb104t Betancur, Nestor Chircop, Ian
mc168a Cardona, Michael Chircop, Ian
tc3004 Colorado, Triana Chircop, Ian
pd1052 Duran, Pablo Chircop, Ian
ee903t Escobar, Evelyn Chircop, Ian
dg631y Gutierrez, David Chircop, Ian
nh677d Hoyos, Nataly Chircop, Ian
cl389h Loaiza, Carlos Chircop, Ian
sp038k Pinto, Simon Chircop, Ian
nr019m Ruiz, Nicolas Chircop, Ian
es782y Sanchez, Esteban Chircop, Ian
ea161n Aguilar, Elkin Giraldo, Pablo
la372r Alfredo, Luis Giraldo, Pablo
ca748b Arango, Camilo Giraldo, Pablo
cb1030 Bermudez, Camilo Giraldo, Pablo
oc184d Cadenas, Oriana Giraldo, Pablo
hc788s Collazos, Helver Giraldo, Pablo
cf292j Fernando, Cristian Giraldo, Pablo
jx692e Montoya, Juan D Giraldo, Pablo
jn868b Naranjo, Jonathan Giraldo, Pablo
vq2520 Quiceno, Valentina Giraldo, Pablo
ju7234 Ramirez, Juan P Giraldo, Pablo
ju427r Ramirez, Julian Giraldo, Pablo
kr3138 Ruiz, Kevin Giraldo, Pablo
cs4030 Sabogal, Cristian Giraldo, Pablo
cs848n Solorzano, Cesar Giraldo, Pablo
dv681p Valencia, Deiver Giraldo, Pablo
ja018v Angel, Juan Leon, Alejandra
jz479c Bedoya, Jhonatan Leon, Alejandra
jv871y Calderon, Jhonatan Leon, Alejandra
sc536m Cardona, Santiago M Leon, Alejandra
jv4071 Ceballos, Juliana Leon, Alejandra
nf2412 Florez, Natalia Leon, Alejandra
og1059 Garcia, Oscar Leon, Alejandra
jh7840 Henao, Juan Leon, Alejandra
tl497a Ladino, Tania Leon, Alejandra
sm627x Maya, Santiago Leon, Alejandra
sm468r Moreno, Santiago Leon, Alejandra
jm663c Munoz, Johana Leon, Alejandra
an902k Navarro, Albert Leon, Alejandra
ju857p Ramirez, Jhonatan Leon, Alejandra
mr156s Rosero, Mateo Leon, Alejandra
ma124r Arcila, Maria Pulgarin, Jineth
mb920v Bedoya, Mariana Pulgarin, Jineth
cc468w Carmona, Cristhian Pulgarin, Jineth
ja7762 Cruz, Julian Pulgarin, Jineth
ie5288 Escobar, Ingrid Pulgarin, Jineth
jg002d Gaviria, Jhonatan Pulgarin, Jineth
gg8534 Grajales, Guillermo Pulgarin, Jineth
kj818g Jimenez, Karla Pulgarin, Jineth
aw1052 Martinez, Angelica Pulgarin, Jineth
mm631k Mejia, Miguel Pulgarin, Jineth
vm2083 Mejia, Vivian Pulgarin, Jineth
ym706h Mondragon, Yesica Pulgarin, Jineth
cp972j Plata, Carla Pulgarin, Jineth
cr004y Rivas, Claudia Pulgarin, Jineth
dt9642 Torres, Daniel Pulgarin, Jineth
ma013x Amariles, Mariana Salazar, Kelly
ra100u Arredondo, Ronaldo Salazar, Kelly
jz8589 Beltran, Juan Salazar, Kelly
le2850 Estrada, Laura Salazar, Kelly
mf136w Franco, Manuel Salazar, Kelly
ml497a Loaiza, Maria Salazar, Kelly
jx3476 Marin, Juanita Salazar, Kelly
lm445y Mejia, Lina Salazar, Kelly
dm479c Molina, Daniela Salazar, Kelly
jo835n Olaya, Jennifer Salazar, Kelly
jo944u Ortiz, Joshua Salazar, Kelly
jo3901 Ospina, Jhon Salazar, Kelly
mr733t Rico, Maria Salazar, Kelly
cv770r Vargas, Carlos Salazar, Kelly
jv911r Villada, Jorge Salazar, Kelly
az6756 Zarate, Alvaro Salazar, Kelly
va184d Aguirre, Veronica Serna, Vladimir
cb692e Botero, Catalina Serna, Vladimir
le753a Escobar, Linda Serna, Vladimir
vh079u Hurtado, Valentina Serna, Vladimir
ai978a Isaza, Andres Serna, Vladimir
tl7453 Londono, Tomas Serna, Vladimir
aw184d Mejia, Ana Serna, Vladimir
sn184d Nieto, Sophy Serna, Vladimir
jp2188 Piedrahita, Jorge Serna, Vladimir
ju992a Rivas, Juan Serna, Vladimir
kr924f Rodriguez, Karen Serna, Vladimir
dr142e Romero, David Serna, Vladimir
es102s Sepulvedad, Estefania Serna, Vladimir
jv554a Valencia, Johan Serna, Vladimir
lv339x Vargas, Luisa Serna, Vladimir
dg3069 Gomez, Diego Socarras, Myriam
dg848n Gonzalez, Didier Socarras, Myriam
lh165w Hincapie, Leidy Socarras, Myriam
fh374c Hoyos, Felipe Socarras, Myriam
jj835n Jimenez, Johan Socarras, Myriam
cp9235 Pineda, Camilo Socarras, Myriam
lp944u Pino, Laura Socarras, Myriam
pq2206 Quiceno, Pablo Socarras, Myriam
ar692e Ramirez, Antonio Socarras, Myriam
mr2474 Rendon, Miguel Socarras, Myriam
mr961p Restrepo, Manuel Socarras, Myriam
sx783t Solano, Santiago Socarras, Myriam
es1052 Subero, Eleanna Socarras, Myriam
jv055p Valencia, Joan Socarras, Myriam
mc453u Calle, Mateo Vasquez, Marla
mc349c Cardozo, Misael Vasquez, Marla
gc065c Casu, Gianluca Vasquez, Marla
le723x Escobar, Laura Vasquez, Marla
ji220d Garcia, Juan M Vasquez, Marla
sh506w Herrera, Sebastian Vasquez, Marla
al050d Lancacho, Angela Vasquez, Marla
sl799e Lotero, Simon Vasquez, Marla
xn339x Narvaez, Xyomara Vasquez, Marla
no783t Oyuela, Nathalia Vasquez, Marla
dp434d Perez, Diego Vasquez, Marla
np462v Pineda, Natalia Vasquez, Marla
lq783t Quirama, Laura Vasquez, Marla
mv417m Velez, Melissa Vasquez, Marla
sv246q Velez, Sofia Vasquez, Marla

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