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Visayas Summary of Customer Satisfaction Survey With Satisfactory Rating
Visayas Summary of Customer Satisfaction Survey With Satisfactory Rating
SOA PAID
BRANCH RECEIVED WITHIN 45 %
DAYS
NCL
APAYAO 71 60 85%
AURORA 499 393 79%
BATAAN 2,369 1,321 56%
BENGUET 969 969 100%
BULACAN 4,358 4,175 96%
CAGAYAN 3,412 2,832 83%
IFUGAO 527 348 66%
ILOCOS NORTE 1,497 1,497 100%
ISABELA 5,583 4,200 75%
ILOCOS SUR 815 714 88%
KALINGA 960 772 80%
LA UNION 1,855 1,855 100%
MT. PROVINCE 94 70 74%
NUEVA VIZCAYA 569 328 58%
NUEVA ECIJA 6,093 6,093 100%
PAMPANGA 6,466 6,372 99%
PANGASINAN 3,488 3,124 90%
TARLAC 4,333 4,333 100%
ZAMBALES 1,663 1,318 79%
STBR
LAGUNA 6,267 6,267 100%
ORIENTAL MINDORO 2,307 1,640 71%
OCCIDENTAL MINDORO 2,114 1,354 64%
CAMARINES SUR 2,192 1,669 76%
CAVITE 6,237 5,128 82%
BATANGAS 4,953 4,893 99%
MARINDUQUE 93 93 100%
QUEZON 3,945 3,680 93%
ROMBLON 811 757 93%
ALBAY 2,130 2,130 100%
CATANDUANES 617 617 100%
MASBATE 531 490 92%
SORSOGON 859 739 86%
PALAWAN 3,719 3,686 99%
CAMARINES NORTE 1,340 1,303 97%
RIZAL 3,503 3,503 100%
VIS
AKLAN 1,738 1,003 58%
Page 1 of 23
PAID
BRANCH SOA WITHIN 45 %
RECEIVED DAYS
ANTIQUE 676 312 46%
CAPIZ 4,259 2,818 66%
GUIMARAS 442 31 7%
ILOILO 3,478 2,184 63%
NEG. OCC 5,394 5,203 96%
BOHOL 992 556 56%
CEBU 1,087 657 60%
NEG. OR 2,551 1,905 75%
BILIRAN 27 18 67%
E. SAMAR 764 604 79%
LEYTE 2,558 2,558 100%
N. SAMAR 698 490 70%
S.LEYTE 1,130 306 27%
W.SAMAR 310 141 45%
MIN
AGUSAN DEL NORTE 3,636 2,893 80%
AGUSAN DEL SUR 801 325 41%
BUKIDNON 1,760 1,760 100%
DAVAO DEL NORTE 1,506 743 49%
DAVAO DEL SUR 8,333 2,623 31%
DAVAO ORIENTAL 468 - 0%
MISAMIS OCCIDENTAL 1,004 30 3%
MISAMIS ORIENTAL 2,190 2,083 95%
LANAO DEL NORTE 895 720 80%
NORTH COTABATO 386 363 94%
SOUTH COTABATO 2,627 1 0%
SULTAN KUDARAT 256 - 0%
SURIGAO DEL NORTE 969 969 100%
SURIGAO DEL SUR 649 587 90%
ZAMBOANGA DEL NORTE 380 - 0%
ZAMBOANGA DEL SUR 2,014 378 19%
ZAMBOANGA SIBUGAY 569 347 61%
Page 2 of 23
PHILIPPINE CHARITY SWEEPSTAKES OFFICE
VISAYAS DEPARTMENT
MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS TOTAL 2ND QUARTER MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS MAP PATIENTS/CLIENTS TOTAL 3RD QUARTER MAP PATIENTS/CLIENTS
TOTAL NO. OF TOTAL NO. OF RESPONDENTS TOTAL NO. OF RESPONDENTS TOTAL NO. OF RESPONDENTS TOTAL NO. OF TOTAL NO. OF TOTAL NO. OF TOTAL NO. OF TOTAL NO. OF TOTAL NO. OF TOTAL NO. OF
NO. OF STAKEHOLDERS WHO RESPONDENTS NO. OF STAKEHOLDERS WHO GAVE NO. OF STAKEHOLDERS WHO GAVE NO. OF STAKEHOLDERS WHO RESPONDENTS RESPONDENTS NO. OF STAKEHOLDERS RESPONDENTS NO. OF STAKEHOLDERS RESPONDENTS NO. OF STAKEHOLDERS RESPONDENTS NO. OF STAKEHOLDERS RESPONDENTS NO. OF STAKEHOLDERS RESPONDENTS
NO. OF STAKEHOLDERS WHO GAVE A NO. OF STAKEHOLDERS WHO GAVE A RATING
BRANCH GAVE A RATING OF AT LEAST A RATING OF AT LEAST A RATING OF AT LEAST GAVE A RATING OF AT LEAST WHO GAVE A RATING OF WHO GAVE A RATING OF AT WHO GAVE A RATING OF AT WHO GAVE A RATING OF AT WHO GAVE A RATING OF AT
RATING OF AT LEAST SATISFACTORY OF AT LEAST SATISFACTORY
SATISFACTORY SATISFACTORY SATISFACTORY SATISFACTORY AT LEAST SATISFACTORY LEAST SATISFACTORY LEAST SATISFACTORY LEAST SATISFACTORY LEAST SATISFACTORY
JANUARY 2021 FEBRUARY 2021 MARCH 2021 APRIL 2021 MAY 2021 JUNE 2021 TOTAL 2ND QUARTER 2021 JULY 2021 AUGUST 2021 SEPTEMBER 2021 TOTAL 3RD QUARTER 2021
AKLAN 0 0 0 0 0 0 0 0 9 9 8 8 17 17 0 0
ANTIQUE 5 5 8 8 8 8 21 21 8 8 8 8 8 8 24 24
CAPIZ 8 8 8 8 8 8 24 24 8 8 8 8 8 8 24 24
GUIMARAS 0 0 5 5 0 0 5 5 5 5 3 3 13 13 0 0
ILOILO 10 10 10 10 10 10 30 30 0 0
NEG. OCC 0 0 0 0 0 10 10 10 10 20 10 10 10 10 10 10 30 30
BOHOL 0 0 0 0 0 0 8 10 9 10 8 10 25 30 9 10 9 10 8 10 26 30
CEBU 0 0 0 0 0 0 0 0 24 24 4 4 28 28 0 0
NEG. OR 0 0 0 0 0 0 10 10 10 10 10 10 30 30 10 10 10 10 10 10 30 30
SIQUIJOR 0 0 0 0 0 0 6 6 9 9 3 3 18 18 7 7 2 2 2 2 11 11
BILIRAN 0 0 0 0 0 0 1 1 11 11 21 21 33 33 26 26 14 14 9 9 49 49
E. SAMAR 0 0 0 0 0 0 10 10 10 10 10 10 30 30 10 10 10 10 10 10 30 30
LEYTE 0 0 0 0 0 0 0 0 0 0
N. SAMAR 11 11 8 8 5 5 24 24 8 8 8 8 7 7 23 23
S.LEYTE 0 0 0 0 0 0 8 8 8 8 8 8 24 24 8 8 8 8 8 8 24 24
W.SAMAR 0 0 0 0 5 5 10 10 10 10 4 4 24 24 15 15 10 10 13 13 38 38
TOTAL 0 0 5 5 5 5 92 104 149 150 110 112 351 366 119 120 97 98 93 95 309 313
PERCENTAGE #DIV/0! 1 1 88.46% 99.33% 98.21% 95.90% 99.17% 98.98% 97.89% 98.72%
PHILIPPINE CHARITY SWEEPSTAKES OFFICE
VISAYAS DEPARTMENT
PRIZE CLAIMANTS
TOTAL NO. OF RESPONDENTS
NO. OF STAKEHOLDERS
BRANCH WHO GAVE A RATING OF AT
LEAST SATISFACTORY
JANUARY 2021
AKLAN 0 0
ANTIQUE
CAPIZ
GUIMARAS 0 0
ILOILO
NEG. OCC 0 0
BOHOL 0 0
CEBU 0 0
NEG. OR 0 0
SIQUIJOR 0 0
BILIRAN 0 0
E. SAMAR 0 0
LEYTE
N. SAMAR
S.LEYTE 0 0
W.SAMAR 0 0
TOTAL 0 0
PERCENTAGE
PRIZE CLAIMANTS
TOTAL NO. OF
NO. OF STAKEHOLDERS RESPONDENTS
WHO GAVE A RATING OF
AT LEAST SATISFACTORY
FEBRUARY 2021
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
PRIZE CLAIMANTS
TOTAL NO. OF
NO. OF STAKEHOLDERS WHO GAVE RESPONDENTS
A RATING OF AT LEAST
SATISFACTORY
MARCH 2021
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
PRIZE CLAIMANTS
TOTAL NO. OF
NO. OF STAKEHOLDERS WHO RESPONDENTS
GAVE A RATING OF AT LEAST
SATISFACTORY
APRIL 2021
0 0
8 8
1 1
10 10
0 0
9 10
0 0
10 10
0 0
3 3
3 3
10 10
5 5
0 6
7 7
66 73
90.41%
PRIZE CLAIMANTS
TOTAL NO. OF
NO. OF STAKEHOLDERS RESPONDENTS
WHO GAVE A RATING OF
AT LEAST SATISFACTORY
MAY 2021
8 8
8 8
0 0
10 10
0 0
9 10
22 23
9 10
5 5
5 5
5 5
10 10
5 5
8 8
4 4
108 111
97.30%
PRIZE CLAIMANTS TOTAL 2ND QUARTER PRIZE CLA
TOTAL NO. OF NO. OF STAKEHOLDERS
NO. OF STAKEHOLDERS WHO RESPONDENTS WHO GAVE A RATING OF
GAVE A RATING OF AT
AT LEAST
LEAST SATISFACTORY
SATISFACTORY
JUNE 2021 TOTAL 2ND QUARTER JUNE
8 8 16
0
8 8 24
0 0 1
10 10 30
2 2 2
9 10 27
20 20 42
10 10 29
3 3 8
0 0 8
3 3 11
10 10 30
7 7 17
4 4 12
1 1 12
95 96 269
98.96% 96.07%
QUARTER PRIZE CLAIMANTS PRIZE CLAIMANTS
NO. OF
TOTAL NO. OF STAKEHOLDERS TOTAL NO. OF
RESPONDENTS WHO GAVE A RESPONDENTS
RATING OF AT
LEAST
2ND QUARTER JUNE 2021 SATISFACTORY JULY 2021
16
0 2 2
24 5 5
1
30 10 10
2 10 10
30 9 10
43
30 9 10
8 0 0
8 0 0
11 5 5
30 10 10
17 8 8
18
12 11 11
280 79 81
97.53%
PRIZE CLAIMANTS PRIZE CLAIMANTS
NO. OF TOTAL NO. OF
RESPONDENTS NO. OF STAKEHOLDERS
STAKEHOLDERS WHO
WHO GAVE A RATING OF AT
GAVE A RATING OF AT
LEAST SATISFACTORY
LEAST SATISFACTORY
AUGUST 2021 SEPTEMBER 2021
4 4 8
8 8 7
10 10 10
8 8 10
9 10 8
10 10 10
4 4 2
6 6 6
2 2 2
10 10 10
8 8 7
4 4 5
83 84 85
98.81% 97.70%
CLAIMANTS TOTAL 3RD QUARTER PRIZE CLAIMANTS
TOTAL NO. OF TOTAL NO. OF
RESPONDENTS NO. OF STAKEHOLDERS RESPONDENTS
WHO GAVE A RATING OF AT
LEAST SATISFACTORY
98.02%
PHILIPPINE CHARITY SWEEPSTAKES OFFICE
VISAYAS DEPARTMENT
JANUARY 2021
AKLAN 0 0
ANTIQUE
CAPIZ
GUIMARAS 0 0
ILOILO
NEG. OCC 0 0
BOHOL 0
CEBU 0 0
NEG. OR 0 0
SIQUIJOR 0 0
BILIRAN 0 0
E. SAMAR 0 0
LEYTE
N. SAMAR
S.LEYTE 0 0
W.SAMAR 0 0
TOTAL 0 0
PERCENTAGE
LOTTO / KENO AGENTS
TOTAL NO. OF
NO. OF STAKEHOLDERS RESPONDENTS
WHO GAVE A RATING OF
AT LEAST SATISFACTORY
FEBRUARY 2021
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
LOTTO / KENO AGENTS
TOTAL NO. OF
NO. OF STAKEHOLDERS WHO GAVE RESPONDENTS
A RATING OF AT LEAST
SATISFACTORY
MARCH 2021
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
3 3
3 3
LOTTO / KENO AGENTS
TOTAL NO. OF
NO. OF STAKEHOLDERS WHO RESPONDENTS
GAVE A RATING OF AT LEAST
SATISFACTORY
APRIL 2021
0 0
7 8
1 1
10 10
0 0
7 10
0 0
10 10
5 5
5 5
5 5
10 10
5 5
8 8
5 5
78 82
95.12%
LOTTO / KENO AGENTS
TOTAL NO. OF
NO. OF STAKEHOLDERS RESPONDENTS
WHO GAVE A RATING OF
AT LEAST SATISFACTORY
MAY 2021
8 8
3 3
0 0
10 10
10 10
7 10
25 27
9 10
5 5
7 7
3 3
10 10
5 5
8 8
4 4
114 120
95.00%
LOTTO / KENO AGENTS TOTAL 2ND QUARTER LOTTO / KEN
TOTAL NO. OF NO. OF
NO. OF STAKEHOLDERS WHO RESPONDENTS STAKEHOLDERS WHO
GAVE A RATING OF AT
GAVE A RATING OF AT
LEAST SATISFACTORY
LEAST SATISFACTORY
JUNE 2021 TOTAL 2ND QUARTER JUNE 2
8 8 16
0
6 6 16
0 0 1
10 10 30
10 10 20
8 10 22
25
8 10 27
5 5 15
7 7 19
2 3 10
10 10 30
6 6 16
8 8 24
5 5 14
93 98 285
94.90% 95.00%
QUARTER LOTTO / KENO AGENTS LOTTO / KENO AGENTS
TOTAL NO. OF NO. OF TOTAL NO. OF
RESPONDENTS STAKEHOLDERS WHO RESPONDENTS
GAVE A RATING OF AT
LEAST SATISFACTORY
L 2ND QUARTER JUNE 2021 JULY 2021
16
0 2 2
17 1 1
1
30 10 10
20 10 10
30 8 10
27
30 10 10
15 5 5
19 7 7
11 3 3
30 10 10
16 4 4
24
14 10 10
300 80 82
97.56%
LOTTO / KENO AGENTS LOTTO / KENO AGENTS
TOTAL NO. OF NO. OF
NO. OF
RESPONDENTS STAKEHOLDERS WHO
STAKEHOLDERS WHO
GAVE A RATING OF
GAVE A RATING OF AT
AT LEAST
LEAST SATISFACTORY
SATISFACTORY
AUGUST 2021 SEPTEMBER 2021
1 1 1
3 3 1
10 10 10
10 10 10
9 10 8
10 10 10
5 5 5
7 7 1
2 2 3
10 10 10
8 8 6
4 4 8
79 80 73
98.75% 97.33%
OTTO / KENO AGENTS NO.LOTTO
OF / KENO AGENTS
TOTAL NO. OF STAKEHOLDERS TOTAL NO. OF
RESPONDENTS WHO GAVE A RESPONDENTS
RATING OF AT
LEAST
SEPTEMBER 2021 SATISFACTORY
3RD QUARTER TOTAL
1
1
10
10
10
10
5
1
3
10
6
8
75 0 0
#DIV/0!
PHILIPPINE CHARITY SWEEPSTAKES OFFICE
BRANCH OPERATIONS SECTOR
Payment Processing Within 75 Days
PAID
BRANCH SOA WITHIN 75 %
RECEIVED DAYS
NCL
APAYAO 152 152 100%
AURORA 651 651 100%
BATAAN 2,369 2,369 100%
BENGUET 969 969 100%
BULACAN 4,358 4,358 100%
CAGAYAN 3,412 2,832 83%
IFUGAO 527 527 100%
ILOCOS NORTE 1,497 1,497 100%
ISABELA 5,583 5,583 100%
ILOCOS SUR 1,192 1,192 100%
KALINGA 960 960 100%
LA UNION 1,855 1,855 100%
MT. PROVINCE 136 136 100%
NUEVA VIZCAYA 669 669 100%
NUEVA ECIJA 6,093 6,093 100%
PAMPANGA 6,466 6,466 100%
PANGASINAN 3,488 3,488 100%
TARLAC 4,333 4,333 100%
ZAMBALES 1,663 1,663 100%
STBR
LAGUNA 6,267 6,267 100%
ORIENTAL MINDORO 2,307 2,144 93%
OCCIDENTAL MINDORO 2,114 2,045 97%
CAMARINES SUR 2,192 2,185 100%
CAVITE 6,237 6,116 98%
BATANGAS 4,953 4,893 99%
MARINDUQUE 93 93 100%
QUEZON 3,945 3,944 100%
ROMBLON 811 757 93%
ALBAY 2,130 2,130 100%
CATANDUANES 531 531 100%
MASBATE 617 617 100%
SORSOGON 859 739 86%
PALAWAN 3,719 3,719 100%
CAMARINES NORTE 1,340 1,322 99%
RIZAL 3,503 3,503 100%
VIS
Page 22 of 23
PAID
BRANCH SOA WITHIN 75 %
RECEIVED DAYS
AKLAN 1,738 1,217 70%
ANTIQUE 676 588 87%
CAPIZ 4,259 3,412 80%
GUIMARAS 442 70 16%
ILOILO 3,478 3,139 90%
NEG. OCC 5,301 5,246 99%
BOHOL 992 818 82%
CEBU 1,087 756 70%
NEG. OR 2,551 2,336 92%
BILIRAN 27 27 100%
E. SAMAR 764 764 100%
LEYTE 2,558 2,558 100%
N. SAMAR 698 696 100%
S.LEYTE 1,130 828 73%
W.SAMAR 310 230 74%
MIN
AGUSAN DEL NORTE 3,192 3,192 100%
AGUSAN DEL SUR 682 682 100%
BUKIDNON 1,568 1,568 100%
DAVAO DEL NORTE 1,111 743 67%
DAVAO DEL SUR 7,352 6,793 92%
DAVAO ORIENTAL 375 207 55%
MISAMIS OCCIDENTAL 839 154 18%
MISAMIS ORIENTAL 2,045 2,045 100%
LANAO DEL NORTE 707 707 100%
NORTH COTABATO 332 332 100%
SOUTH COTABATO 2,303 1 0%
SULTAN KUDARAT 215 - 0%
SURIGAO DEL NORTE 820 820 100%
SURIGAO DEL SUR 515 515 100%
ZAMBOANGA DEL NORTE 320 - 0%
ZAMBOANGA DEL SUR 1,771 808 46%
ZAMBOANGA SIBUGAY 487 347 71%
Page 23 of 23