Unit 5 Emerging Modes of Business

Q1. Which one of the following cannot be considered as a trend shaping the business?
(a) Digitisation (b) Outsourcing
(c) Demonetisation (d) Globalisation

Q2. Your friend has joined as a manager in a company where conduct of Industry, trade and
commerce is done using the computer network. Out of the following options which is the right
term to explain the aforesaid company?
(a) E-business (b) E-commerce
(c) E-trade (d) E-industry

Q3. A firm’s electronic transactions and networks can be visualised as extending into all these
directions except
(a) B2B (b) B2C
(c) C2C (d) Intra-B

Q4. The term B2B commerce stands for

(a) Business to Buyer (b) Buyer to Buyer
(c) Buyer to Business (d) Business to Business
Q5. B2B commerce helps in all these except
(a) Customised production (b) Improved distribution system
(c) Reduce dependence on single supplier (d) Online customer surveys

Q6. A firm uses internet to send and receive commercial documents like purchase orders or
invoice to another firm which technology is it using
(a) EDI (b) NEFT
(c) RTGS (d) RTI

Q7. You use ATM to withdraw money which type of e-commerce is this?
(a) B2B (b) B2C
(c) Both of them (d) None of these

Q8. What is true about B2C commerce?

(a) It moves from Business to commerce
(b) It is moves customers to Business
(c) It is corollary i.e. both ways
(d) None of these

Q9. Employees of ABC Ltd. Are connected through VPN, which helps them to all of the
following things, except
(a) To work from where they are
(b) To work at their own speed and time
(c) To be in touch with its customers
(d) To conduct video conferencing
Q10. VPN stands for
(a) Vital Personal Network
(b) Virtual Personal Network
(c) Virtual Private Network
(d) Vital Private Network

Q11. Your father has an old scooter and you want to replace it with a new scooter. Your father is
not ready to sell old scooter because he thinks he will not get good price for his old scooter and
he cannot afford a new scooter. You found a buyer for your scooter at OLX who was ready to
buy your scooter at a good price so you finally sold your old scooter. Which type of e-commerce
did you use?
(a) B2B (b) B2C
(c) B2E (d) C2C

Q12. C2C commerce is best suited for dealing in goods

(a) For which there is no established market
(b) Which cannot be sold through stores
(c) Which are considered harmful for the society
(d) Which are of low standards

Q13. ‘Networked individuals and firms are more efficient thannetworthed individuals’ highlights
the importance of
(a) Money (b) Knowledge
(c) Assets (d) Internet

Q14. Find the odd one out

(a) Amazon (b) Snapdeal
(c) Flipcart (d) Snapchat

Q15. Which benefit of e-business is highlighted in the statement ‘accessing anything, anywhere,
anytime?
(a) Speed (b) Global reach
(c) Convenience (d) Low personal touch

Q16. What is known as electronic pulse of e-business?

(a) Man (b) Machine
(c) Money (d) Material

Q17. What is wrong about internet (e-business?)

(a) Internet is without boundary
(b) The benefit of internet technology accrue to big business only
(c) Internet offers convenience
(d) Internet permits to do fabulous business even if one does not have much of the investment
Q18. Information Technology Act 2000 has made it possible to have paperless dealings by
(a) Giving recognition of electronic records
(b) Using electronic records and digital signatures in government agencies
(c) Retaining electronic record
(d) All of the above

Q19. Which of the following is not a limitation of e-business?

(a) Need for technology capability and competence
(b) People resistance
(c) Paperless society
(d) Low personal touch

Q20. Opportunity for inter-personal touch is

(a) More in traditional business than e-business
(b) More in e-business than traditional business
(c) Same in both
(d) None of the above

Q21. Which one of the following cannot be used as payment mechanism in online shopping?
(a) Digital cash
(b) Credit card
(c) Bill of exchange
(d) RTGS

Q22. Rita told Rekha about shopping over internet. Rekha wants to do online shopping. How
many steps she willhave to perform?
(a) 2
(b) 3
(c) 4
(d) 5

Q23. Which is not a security risk while doing online transaction?

(a) Transaction risk
(b) Data storage risk
(c) Threat to intellectual property
(d) Speculative risk

Q24. One day Anuj finds some problem in his computer system. He consults his friend and he
tells that because of VIRUS there is disruption of functioning. What level of VIRUS is it?
(a) Level 1 VIRUS
 (b) Level 2 VIRUS
(c) Level 3 VIRUS
(d) Level 4 VIRUS
Q25. Match the following
Technology Function
(i) Cookies a. encodes the message
(ii) Encryption b. verifies customers’ identity
(iii) Cryptography c. protects credit card details
(i) (ii) (iii)
(a) a b c
(b) b a c
(c) b c a
(d) c a b

Q26. You ordered a book online. After waiting for few days you enquired at the customer care
service. You were annoyed to listen that the goods were delivered but you never received. If the
goods are delivered at wrong address this is regarded as
(a) default on order taking
(b) default on order giving
(c) default on delivery
(d) none of these

Q27. Your school decided to outsource its non-core activities. What non-core business activities
means
(a) activities outside the scope of business
(b) activities which are incidental to fulfil the basic purpose
(c) activities which are illegal
(d) none of these
Q28. Which activities can be outsourced?
(a) core
(b) non core
(c) both
(d) none of these

Q29. The most important reason underlying the use of outsourcing is

(a) To benefit from the expertise and experience of others
(b) Limit investment
(c) Focus attention to core processes
(d) All of these
Q30. Which of the following is not a segment of outsourcing?
(a) Contract manufacturing
(b) Contract management
(c) Contract research
(d) Contract informatics

Q31. Which of the following is not true about BPO?

(a) It enables the firms to pursue excellence
(b) It enables firms to focus their attention on selected activities
(c) It increases the cost
(d) It helps in growth

Q32. Handling customer queries and grievances by call centre is a

(a) In-bound
(b) Out-bound
(c) Backend
(d) Non-IT based

Q33. Offshore outsourcing stimulates all but

(a) Entrepreneurship
(b) Employment
(c) Export
(d) Exploitation

Q34. VIRUS and Hacking are threat to

(a) Data storage
(b) Goods in transit
(c) innovation
(d) use of technology

Q35. E-commerce covers a firms interaction with its ……………. Over the internet.
(a) Customers
(b) Suppliers
(c) Both
(d) None of these

Q36. Which resource is the most important to establish e-business

(a) Favourable location
(b) Websites
 (c) Huge funds
(d) Latest machines

Q37. Division of society on the basis of familiarity and non-familiarity with digital technology is
called
(a) Digital divide
(b) Digital India
(c) Tech savvy
(d) Technology competent

Q38. Response time for meeting customer’s requirement in e-business

(a) Long
(b) Instantaneous
(c) Very long
(d) Not fixed