SERVICIO NACIONAL DE APRENDIZAJE

(SENA)

FICHA:
2104796

Actividad de aprendizaje 14
Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”

PRESENTADO A:
MARIA CAMILA MEJIA MORENO
INSTRUCTORA

PRSENTADO POR:
MARIA DE LOS ANGELES SUAREZ RUEDA
APRENDIZ

BARRANCABERMEJA
SANTANDER

2021
 Actividad de aprendizaje 14
Evidencia 5: Workshop “Using verbs to build customer satisfaction tools”
En la interacción con una segunda lengua, no se puede obviar un tema de tanta
importancia como lo es el manejo de los verbos. Si un profesional no posee un léxico
enriquecido por el manejo de los verbos en inglés, sería casi imposible que pueda
expresarse de forma clara en este idioma.
Para afianzar el tema mencionado, lleve a cabo la evidencia Workshop “Using verbs to
build customer satisfaction tools” estudiando el material de formación “Using regular and
irregular verbs”, los materiales de apoyo y analizar el siguiente caso:
La empresa “My sweet candy” produce caramelos y chicles y necesita conocer la
opinión de los clientes, para esto, elaboraron una encuesta para medir el grado de
satisfacción y quisieran conocer los resultados a partir de un informe donde se evidencie y
analice la situación.

ANALYSIS CUSTUMER SATISFACTION SURVEY TEMPLATE “MY SWEET

CANDY”

Through a survey, the company "My sweet Candy" wanted to know about the
satisfaction of the product to our customers with the services oriented to meet the
needs of the demand and also that the product has quality and that the market has
responded well. The company has suin must work to strengthen the creativity of
the customer at the time of purchase. Also in our product price we help to take care
of the pocket of our clients for a customer royalty for the company.
The person who was surveyed expressed good satisfaction with our products9-8/,
they feel satisfied and also help us to continue offering our product, it gives us an
improvement so comfortable that it makes us continue to grow in our company with
a good quality of products and also continue to implement with.
This survey is a good tool to visualize that you are doing a good job. We must
improve the recognition of part of the company and the brand, since it is not yet
well known by customers.
A satisfaction survey is a study that is used to measure how satisfied customers
are and
what level of commitment they have with respect to a brand, a product or a service.
Conducting a satisfaction survey is always the best option a company can take to
find out
what customers think, through a satisfaction survey you can also receive
constructive information and
destructive criticism from dissatisfied customers and prevent them from
abandoning your
brand, product or service taking into account their opinions.