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1. a) Data gathering techniques

A questionnaire posted online in the Oloosir website.

Why?

Relatively quick and easy to distribute

Response are usually quick

b) It should be eye catching to allow more people to check it out

It should be easily accessible without any challenges

It should favor both skilled, unskilled and even old people

It should contain instruction on how to navigate through the interface

c)

WELCOME TO
OLOOSIR HOTEL
STAY CLEAN
STAY SAFE
AND
STAY HEALTHY
 NAME
2. a) Interview. This enable
Date you to know what exactly the user wants since most of the
How long
cannot read and even write.
Days Weeks
Email
Observation. This helps to see what the user is going through and come with a solution

on how the mobile designed is going to help.

Booking date
Payment Method
Analyzing Existing users. This helps to fully understand if the user has any problem
M-pesa
when using the phone.
No. of people
Credit card
Why? Name:
Cash
The methods
Id: above are efficient because most of the old people have problem reading

and writing making it difficult to use questionnaires.

b) Observers: These people are typically members of the development team. Their role to

observe and interpret the users’ interactions with the paper prototype.

A Human Computer: This person manipulates the paper prototype so that it can provide

the feedback based on the user’s interaction.

A Facilitator: The facilitator needs to probe into the issues raised so that these are well

documented. Since the ideas of the people present may be conflicting at times, the

facilitator needs to act as a mediator between the different parties.

Why?

This will help to come up with an easy and accessible system

c) Intuitive design: a nearly effortless understanding of the architecture and navigation of

the site

Ease of learning: how fast a user who has never seen the user interface before can

accomplish basic tasks

Efficiency of use: How fast an experienced user can accomplish tasks

Memorability: after visiting the site, if a user can remember enough to use it effectively

in future visits.

Why?

Focuses on how well users can learn and use a product to achieve their goals. It also

refers to how satisfied users are with that process. To gather this information,

practitioners use a variety of methods that gather feedback from users about an existing

site or plans related to a new site.