BLUECREST COLLEGE

NAME: EVANS CHUKWUEBUKA EZENWAFOR

ROLL NO: 300621823628.

PROGRAMME: BSc. IT.

SEMESTER: SEVEN (7).

COURSE NAME: ORGANIZATIONAL BEHAIVOUR.

COURSE CODE: BIT414.

LECTURER: MS. MARY SASAH.

DATE OF SUBMISSION: 20th OCTOBER, 2021

ASSIGNMENT 1

TELKO is a marketing firm that deals with the sale of electronic gadgets in Accra. The CEO has
consulted you to employ a sales person with “emotional intelligence” for his firm (TELKO).
Explain three [3] characteristics of the caliber of person you think the CEO wants and Justify
reasons for selecting someone with emotional intelligence for TELKO Company. (10 MARKS)

INTRODUCTION
The term Emotional Intelligence was popularized in 1995 by psychologist and behavioral
science journalist, Dr. Daniel Goleman in his book, Emotional Intelligence. He described
emotional intelligence as a person's ability to manage his feelings so that those feelings are
expressed appropriately and effectively.
Emotional Intelligence can be defined as the ability to understand, use, and manage emotions in
positive ways to relieve stress, communicate effectively, empathize with others, overcome
challenges and defuse conflict. Emotional intelligence helps build stronger relationships, succeed
at school or work and achieve career and personal goals. It also helps to connect feelings, turn
intention into action and make informed decisions about what matters most to an individual.
It is otherwise known as Emotional Quotient or EQ.

Emotional intelligence is commonly defined by four attributes, namely:

1. Self-awareness
This is considered the foundation for all the other components of emotional intelligence. It
means being aware of what you are feeling; being conscious of the emotions within yourself.
People who are in touch with their emotions are better able to guide their own lives. Team
members need to be in touch with their emotions to interact effectively and appreciate
emotions in others.
Those with high levels of self-awareness learn to trust their ‘gut feelings’ and realize that
these feelings can provide useful information about difficult decisions. Answers are not
always clear regarding who is at fault when problems arise. In these situations, team
members have to rely on their own feelings and intuition.

2. Self-management
This is the second key component of emotional intelligence in managing emotions.
Operationally it means that team members need to be able to balance their own moods so that
worry, anxiety, fear or anger do not get in the way of what needs to be done.
Those who can manage their emotions perform better because they are able to think clearly.
Managing emotions does not mean suppressing or denying them but understanding them and
using that understanding to deal with situations productively. Team members should first
recognize a mood or feeling, think about what it means and how it affects them, and then
choose how to act.

3. Social awareness
Being socially aware means that you understand how to react to different social situations,
and effectively modify your interactions with other people so that you can achieve the best
results.
It also means being aware of the world around you and how different environments influence
people. Increasing social awareness means improving your skills to connect with others
verbally, nonverbally and in the community.

4. Relationship management
The final component of emotional intelligence is the ability to connect with others, build
positive relationships, respond to the emotions of others and influence others on the team.
Relationship management includes the identification, analysis and management of
relationships with people inside and outside of your team as well as their development. It is
also vital in negotiating successfully, resolving conflicts and working with others toward a
shared goal.
 BODY
The three characteristics of the caliber of person I think the CEO wants as a
sales person for his marketing firm (TELKO) are:

1. PERSONS THAT ARE NOT PERFECTIONISTS.

Being a perfectionist can get in the way of completing tasks and achieving goals since it can lead
to having trouble getting started, procrastinating, and looking for the right answer when there
isn't one. This is why people with Emotional intelligence aren't perfectionists. They realize that
perfection doesn't exist and push forward. If they make a mistake, they'll make adjustments and
learn from it. This is one I personally have to work on daily as I tend to be a little more
perfectionist.

2. A PERSON THAT KNOWS HIS/HER STRENGTHS AND WEAKNESSES.

Emotionally intelligent people know what they're good at and what they're not so great at.
They've not just accepted their strengths and weaknesses; they also know how to leverage their
strengths and weaknesses by working with the right people in the right situation.

3. A PERSON WHO FOCUSES ON POSITIVITY AND DECLINES NEGATIVITY.

Emotionally intelligent people would rather devote their time and energy to solving a problem.
Instead of harping on the negative, they look at the positive and what they have control over.
Furthermore, they also spend their time with other positive people and not the people who
constantly complain.

B.

The reasons for selecting someone with emotional intelligence are:

1. THEY CAN HANDLE PRESSURE HEALTHILY
Dealing with workplace pressures and functioning well under stress demands an ability to
manage our emotions. People with higher levels of emotional intelligence are more aware of
their internal thermometer and therefore better able to manage their stress levels. They tend to
have better-developed coping mechanisms and healthy support systems that keep working
effectively even in tough situations. The increasing rate of change in the workplace is likely to
increase work-related stress and boost the value of those who can manage it.
2. THEY MAKE MORE THOUGHTFUL AND THOROUGH DECISIONS
Because of their ability to see things clearly from another’s point of view, highly emotionally
intelligent people are able to make better judgements about how their decisions will impact
others. Not only does this result in better decision making overall, but it also helps manage
damage control when certain decisions lead to negative consequences. Being able to judge the
outcomes of their choices lets highly emotionally intelligent people behave more proactively.

3. THEY’RE GOOD LISTENERS

Everyone wants to be heard and understood. The ability to listen well and respond to others is
crucial for developing strong working relationships. Many of us, though, aren’t as good as we
could be at really listening to what others are saying. Because of their ability to understand
others, highly emotionally intelligent people are in a better position to put their own emotions
and desires aside and take others into account. Their ability to pick up on people’s emotions,
through tone of voice and body language, come in handy in team settings.

4. THEY UNDERSTAND AND COOPERATE WITH OTHERS

People with highly developed emotional intelligence are less defensive and more open to
feedback, especially when it involves areas of improvement.
As teamwork becomes increasingly important in the workplace, people who are able to
understand and get along with others will become ever more sought after. Highly emotionally
intelligent people have well-developed people skills that let them build relationships with a
diverse range of people across many cultures and backgrounds. That’s an asset in an increasingly
globalized workplace.

5. THEY’RE EMPATHETIC
Highly emotionally intelligent people are in a better position to put their own emotions and
desires aside and take others into account.
Collaboration doesn’t just present logistical issues, it also comes down to responding to
teammates’ feelings. People with high emotional intelligence are able to use their sensitivity to
where others are coming from to build trust and cohesiveness. This allows teams to focus on the
task at hand rather than become embroiled in internal bickering and politics. Their sensitivity to
the needs of others acts as a lubricant that helps team members work together.

CONCLUSION
Emotional Intelligence is definitely a necessity in today’s competitive working environment as
long as we are working with humans in every role. EI is a factor in personal and professional
success and, unlike IQ which does not change significantly over a lifetime, it allows for
‘Continuous Improvement’ helping you to achieve your objectives.
So, everyone should make an active step towards self-development today!!!

REFERENCES
Alan Webber and Bill Taylor, Founders of ‘Fast Company’ a leading business media brand, with
an editorial focus on innovation in technology, leadership, world changing ideas, creativity, and
design. Launched in November 1995
Jacqueline Hinds, Emotional Intelligence Coach & Leadership Consultant, Wilson Hinds
Consulting Ltd
HelpGuide @ https://www.helpguide.org/articles/mental-health/emotional-intelligence-eq.htm#
Inc. @ https://www.inc.com/john-rampton/10-qualities-of-people-with-high-emotional-
intelligence.html
HRZone @ https://www.hrzone.com/perform/people/emotional-intelligence-do-you-know-the-
four-basic-components