ANNEXURE

TYPES OF BUSINESS LETTERS

CIRCULAR LETTER

<<Receiver’s address>>

Dear <<name>>

Re: <<Type of insurance>>

As you will know, your policy for insurance of <<type of insurance>>, policy
number << policy number>> falls due on <<date>>.

This letter serves to inform you of the advantages of New for Old scheme which
guarantees, on payment, of a small additional premium that any item damaged in
the ways covered by your existing policy, is covered for the replacement cost.

Please let me know if you would like to take out this additional protection for
<<type of insurance>>. I shall be glad to help in any way necessary.

Yours sincerely

M Kimo
CUSTOMER SERVICE MANAGER

CONFIRMATION LETTER

Dear Mr Jakes

RE: APPOINTMENT FOR A MEETING

Following my telephone call to your secretary this morning, I am writing to

confirm that I will call to see you at your office at 11:00 am on Thursday 25 March
to discuss our received accounting procedures.

I am sure that my organization will be able to offer you an even better service
with these new methods and I look forward to seeing you next week.

Yours sincerely

K Kiluba
SALES MANAGER

1 MMOLOKI K
 ANNEXURE

ACKNOWLEDGEMENT LETTER

Dear Ms Keletso

RE: RECEIPT OF YOUR ENQUIRY

Thank you for your letter of 17 January in which you enquired about our
organization finance services.

I have the pleasure in enclosing a leaflet which gives full details of the services
we offer, and also supplies some information about the organization’s history and
present size and condition.

Should you require any further information, please do not hesitate to contact me.

Yours sincerely

A Kankwenda
CUSTOMER RELATIONS EXECUTIVE

LETTER OF ENQUIRY

Dear Sir

RE: CONSULTING ADVICE

Our organization is currently renewing its computer equipment in the accounts

department.

I am writing to enquire about the possibility of a representative of your company

visiting us to advice about the number and kind of desk-top computers we would
need to provide an up-to-date system for our rapidly expanding business.

Perhaps you would like to telephone my secretary to arrange an appointment to

call and discuss the matter with me.

Yours faithfully

P Gaborone
ACCOUNTS MANAGER

2 MMOLOKI K
 ANNEXURE

COLLECTION LETTER

Dear Mr Thomas

RE: DEMAND FOR OVERDUE PAYMENT – INVOICE No 215454

I see from my records that, despite two earlier reminders, the above for the sum
of BWP5000. 20 in connection with our services for the year ending 31
December 2007 has not been paid.

I regret to say that, unless payment is made within the next seven day, I shall
have no alternative but to institute legal proceedings for the recovery of the
amount.

Yours sincerely

P Gaborone
ACCOUNTS MANAGER

LETTER OF APOLOGY

Dear Mr Thomas

RE: SINCERE APOLOGY – INVOICE 215454

I was very sorry to learn that payment has in fact been made for the above
account, and that our department has failed to acknowledge this.

This mistake was due to an error in our invoice processing department, caused
by problems with staff which now have been rectified. I can assure you that such
errors will not recur in the future.

In the circumstances, I can only express the hope that you will accept my sincere
apologies for the inconvenience which you have been caused. Should you wish
for any further advice about this or any other matter, please contact me directly
by telephone at the above number.

Yours sincerely

P Gaborone
ACCOUNTS MANAGER

3 MMOLOKI K