Real Business Talk Book2 (L11-L20)

S 11
LESSON
cheduling Meetings
Mike needs to have a meeting with Susan to finalize the details of the contract with Mr. Park.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
set up attend sound great appreciate
finalize otherwise don’t mind look forward to
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 What does your schedule look like next week?
2 Can we meet on Wednesday afternoon at 3 o’clock?
3 Should we meet at your office or mine?
71
GLOBAL EDU TOWN INC.

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike Hi, Susan. I’d like to set up a meeting with you to finalize the details of the
purchase agreement. What does your schedule look like next week?
Susan Let me take a look. I have a seminar to attend on Tuesday but otherwise I’m
free.
Mike Can we meet on Wednesday afternoon at 3 o’clock?
Susan Wednesday afternoon sounds great.
Mike Should we meet at your office or mine?
Susan I can come to your office if you’d like. I don’t mind.
Mike I would appreciate that. So I’ll see you at my office on Wednesday at 3.
Susan I look forward to it.
Mike Same here. Take care.
F ollow Up Questions
1. Why does Mike call Susan?

2. What is Susan doing next Tuesday?
3. When and where is the meeting?
P ractice the dialogue with your partner.
72

Scheduling
LESSON Tile| LESSON
Meetings | LESSON11
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

Take another look at the dialogue. Are there more direct (casual) ways to say the following
expressions?
1. I’d like to set up a meeting with you.
2. So I’ll see you at my office on Wednesday at 3.
Give It a Try Practice the dialogue again. ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Set up meetings using the information below. With your partner, have a conversation for each
case and swap roles.
C ase 1
You need to set up a meeting with your client (your partner). Call him/her and start a
conversation.
Agenda : to discuss a joint distribution agreement
Location : Marriott Hotel
Day and Time : Next Friday at 2pm
C ase 2
You are a journalist at KMG Press. You have to interview your partner for your article.
First, think of the theme of your main article and where/when to have a meeting with your
partner. Then call your partner and set up a meeting.
Agenda :
Location :
Day and Time :
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Expand Your Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
1 What does your schedule look like next week?
What day is good for you next week?

Are you available next week?
Do you have time next week?
2 Can we meet on Wednesday afternoon at 3 o’clock?
Can we meet on Wednesday instead of Friday?

How does Wednesday sound to you?
Is Wednesday afternoon okay for you?
3 Should we meet at your office or mine?
Where should we meet?

Can we meet at the Marriott Hotel?
What about the place?
Over to You Get yourself into the situations. ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Schedule a meeting with your partner, referring to your scheduler. Your partner should look at
<File 1> on page 132. Decide whether to be polite or to be casual.
Situation 1 You call your partner to set up a meeting. Suggest the time and place (Sunrise
Hotel) of the meeting. Think of the meeting topic/agenda beforehand. Take
turns.
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Scheduling
LESSON Tile| LESSON
Meetings | LESSON11
1|
ler |
r Schedu
| You
Situation 2 It is ten minutes later. Something has come up and you need to change the
arrangement you just made with your partner. Call again, explain what’s
happened and fix another time. Have a good excuse ready. Take turns.
Take a Break Make your meeting more efficient.
The agenda tells the participants the items to be discussed during the meeting. Make sure you
send a copy to everyone.
If there are any handouts or other material, make sure everyone receives them 3 days before
the meeting.
If you are meeting with foreigners, make sure you are familiar with their meeting etiquette.
Google the words “meeting etiquette in _______”.
Any other tip?
Water Cooler Chat

1 Have businesspeople from other countries/companies visited your company? What was
the purpose of their visit?
2 Do you speak your mind during the meetings?
75

uling
Lecfhted inle
Revisiting the Situation S
LESSON 03
idtd gs
11
MMee
1 Listen to the audio file and complete the dialogue.

1)
2)
3)
4)
5)
6)
7)
8)
9)
2 On Your Own
You and Mike must schedule a meeting to brainstorm ideas for the marketing
campaign. Imagine the situation and write your own dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
You :
76

O 12
LESSON
rganizing Meetings
Mike and Susan need to make the final arrangements for next week’s meeting with Mr. Park.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
get a chance forward (v.) flight information all set
agenda take a look memo pick up
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 Did you get a chance to make the agenda?
2 I was planning to do it tonight.
3 Can you forward me their flight information?
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Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike Did you get a chance to make the agenda for next week’s meeting?
Susan I just finished it. Do you want to take a look?
Mike Thanks. Everything looks good. Did you send out the memo?
Susan I was planning to do it tonight.
Mike Great. Who’s picking them up at the airport?
Susan I was hoping you could do it.
Mike No problem. Can you forward me their flight information?
Susan Sure. Is there anything else to do?
Mike I think we are all set.
1. What does Mike want to know?

2. When is Susan sending the memo?
3. Who’s going to pick up the clients from the airport?
78

Organizing
LESSON Tile| LESSON
Meetings | LESSON12
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. Do you want to take a look at it?
2. I was hoping you could do it.
Check with your partner if you’re prepared for the meetings, using the information below. Have a
conversation for each case and swap roles.
C ase 1
Your colleague (your partner) comes over to you and asks about the final arrangements
for tomorrow’s meeting. Have a conversation, referring to the ‘Things to do’ list.
Things to Do Y/N
Making the agenda Done
Sending out the memo Ask your colleague to do it.
Picking the client up from the airport Ask your colleague to do it.
Checking the client’s flight information OK
C ase 2
You are a manager at Pacific Securities. Your client is visiting your company for a
meeting next Thursday. What do you have to do beforehand? Check with your partner if
you’re all set for the meeting.
79

1 Did you get a chance to make the agenda?
I was wondering if you made the agenda.

How is the agenda coming along?
Did you finish making the agenda?
2 I was planning to do it tonight.
I should finish it tonight.

I’ll get to it tonight.
I didn’t get a chance to finish it today.
3 Can you forward me their flight information?
I will need their flight information.

Can you send me the flight details?
Please send the flight information to my e-mail.
Get prepared for the meeting with your partner, referring to your ‘Things to do’ list. Decide
whether to be polite or to be casual.
Situation 1 You have a very important meeting with your distributor visiting from France.
Check with your partner if you’re all set. Also write what you should do about
each item.
80

Organizing
LESSON Tile| LESSON
Meetings | LESSON12
1|
Things to Do Y/N Note

1. Making the agenda No Do it tonight.
2. Sending out the memo No
What else do
3. Picking your client up No / Can’t do
you need to
do?
4.
5.
Situation 2 Your boss (your partner) asks you if you’re all set for the meeting with the
French distributor. Based on the ‘Things to do’ list in Situation 1, tell your boss
how prepared you are for the meeting. Take turns.
Take a Break Organize the meeting better.
A memo should be sent to all participants so that everyone knows what’s happening.
The memo gives details about the time, place, and agenda. It doesn’t have to be formal.
Make sure you keep to the schedule. Start and finish on time. Different cultures have different
protocols. Do your research beforehand.
Any other tip?
Water Cooler Chat

1 Have you ever made an agenda for a meeting? What was it about?
2 What do you think is a good small talk topic before you start a meeting?
81

izing
Lerfgtan inle
Revisiting the Situation O
03
LESSON 12
MMeeidtd gs

1)
2)
3)
4)
5)
6)
7)
8)
9)
2 On Your Own
You and Mike must organize the meeting. Imagine the situation and write your own
dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
You :
82

O 13
LESSON
pening Meetings
There is a meeting at Susan’s law office to discuss a contract. Mike and Mr. Park’s team are
present. Susan is the chair (leader) of the meeting. She has to open the meeting.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Before I begin ~ objective delivery founding partner
copy item distribution get down
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 Our objective today is to finalize the details.
2 I would like to finish by 3 o’clock.
3 Please introduce the first item on our agenda.
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Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Susan Let’s start the meeting. Good morning, everyone.
Before I begin, I would like to welcome all of you to my law firm.
My name is Susan Smith and I am the founding partner.
Our objective today is to finalize the details of the distribution contract.
I would like to finish by 3 o’clock, so let’s get down to business.
I’m sure you have seen a copy of the agenda.
The first item is the delivery schedule.
Mike, please introduce the first item on our agenda.
Mike Thank you, Susan.

There is a copy of the distribution contract in front of you.
1. What is Susan’s job title?

2. What is the topic of the meeting?
3. What does Susan ask Mike to do?
84

Opening
LESSON Tile| LESSON
Meetings | LESSON13
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. Let’s get down to business.
2. The first item is the delivery schedule.
You are the chair of the meeting in each case. Open the meeting by following the procedure step
by step and take turns.
C ase 1
You have some clients visiting this morning for a meeting. Open the meeting, following
the procedure below.
<Procedure>
1. Introduce yourself.
2. Ice-breaking: Welcome the guests. Talk about the weather.
3. The topic of the meeting: to finalize the distribution details
4. The schedule of the meeting: finish by 11 am
5. The first item of the agenda: the contract period
C ase 2
You’re having a meeting with your staff members to choose a distributing company and
you are the chair. Think of what to say beforehand and open the meeting, referring to the
procedure in Case 1.
85

1 Our objective today is to finalize the details.
I called this meeting to discuss the details.

We are here today to discuss the details.
The subject of today’s meeting is the details of the distribution contract.
2 I would like to finish by 3 o’clock.
This meeting is scheduled to end at 3.

We are busy people so let’s keep it short and to the point.
This meeting should take about 2 hours.
3 Please introduce the first item on our agenda.
Can you start us off?

Mike will start with the first item.
Can you open the meeting with the first item?
You have two important meetings and you’re the chair. Open the meetings smoothly. Decide
Situation 1 You have your clients visiting from South Africa. Open the meeting, using your
preparation note. Take turns with your partner.
86

Opening
LESSON Tile| LESSON
Meetings | LESSON13
1|
Meeting with the distributors from South Africa (April 12th, 3 pm)
1. Greet and welcome.

2. Introduce myself.
3. Ask about lunch here.
Add more on 4. Objective:
your own.
5. Finish by
6.
7.
8.
9.
Situation 2 Your company is having a Christmas party soon and you’re organizing it. You’ve
gathered some staff members to discuss the details. Open the meeting and
take turns with your partner.
Take a Break Organize the meeting better.
Think about your body language. (Face expression, hand position, etc.)
Your tone of voice is important. (Do you sound happy or excited?)
The opening is most important. It sets the mood in the room.
Any other tip?
Water Cooler Chat

1 What is the best topic for ice-breaking?
2 Have you ever opened a meeting? What was the agenda? How did you feel?
87

t ning s
Lepfe
Revisiting the Situation O
03
LESSON 13
idtin
ee g
dle
MM

1)
2)
2 On Your Own
You must open a meeting. You can choose your own meeting topic. Imagine the situation
and write your own dialogue.
You :
88

G iving Opinions, Agreement
14
LESSON
and Disagreement
Mike and Susan are discussing the details of the contract. There is a situation that causes
some agreement and disagreement.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
want to hear beat competitor Let’s move on to ~
risk I see give an opinion I’m afraid ~
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 I would like to hear your opinion about the delivery schedule.
2 I’m afraid that I disagree with you on this one.
3 I see what you’re saying.
89

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike I would like to hear your opinion about the delivery schedule.
Susan I agree with you that the first shipment should be done soon. You need to
export the products now to beat the competitors.
Mike What are your thoughts on the number of units?
Susan I’m afraid that I disagree with you on this one. There is too much risk sending
so many units.
Mike I see what you’re saying.
Susan I would recommend a quicker first delivery and cut the number of units.
Mike Does anyone else want to give their opinion?
Susan Do we all agree on the delivery schedule?
Mike Great. Let’s move on to the next item on the agenda.
1. What does Susan agree about?

2. What does Susan disagree about?
3. What does Susan recommend?
90

LESSON Tile| LESSON
Giving Opinions, Agreement and Disagreement | LESSON14
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. Does anyone else want to give their opinion?
2. Let’s move on to the next item on the agenda.
Talk with your partner about the topics below. Have a conversation for each case by agreeing or
disagreeing on the topics and swap roles.
C ase 1
You are having a meeting with your partner to discuss how to improve the employees’
English skills. Have a conversation with your partner and support your opinions. Think of
whether you agree with your partner’s opinions beforehand.
Your Partner’s Opinions Your Opinions Why?
Holding all meetings in

English from now on
Replacing the employees

who are not good at English
C ase 2
You’re buying a laptop to share with your partner. Your partner says to buy one from an
unfamiliar laptop brand for a cheaper price. It still has all the functions you need. What’s
your opinion?
91

1 I would like to hear your opinion about the delivery schedule.
Can you tell me your opinion?

Do you have any thoughts on that?
I haven’t heard from you yet.
2 I’m afraid that I disagree with you on this one.
I’m not so sure about that.

I see things a little differently.
I am against that idea.
3 I see what you’re saying.
I understand your point.

I get the message.
I’m with you.
Consider the following items and agree or disagree by giving your opinions. Decide whether to be
polite or to be casual.
Situation 1 You work in the camera industry. Next year is your company’s 30 th anniversary
and your team is planning to launch a new model. Finally, you come up with
two different ideas. Your colleague insists on Camera 1. What is your opinion?
Discuss it with your partner and support your opinion.
92

LESSON Tile| LESSON
Giving Opinions, Agreement and Disagreement | LESSON14
1|
Camera 1 Camera 2
Cute design Classic design
Reasonable price Very expensive
Targeting general camera users Limited edition for professional users
Situation 2 Your company is importing a new car from Japan. Your colleague (your
partner) says the company should import Vulcan. The model has an attractive
design, but it uses a shaky engine. Your colleague insists that the company
should introduce this car in the market for a cheaper price. What is your
opinion?
Take a Break Say it in a nice way.
Say something positive before you say something negative. For example: “I think you idea is
creative but I don’t think it will work.”
Never interrupt. Let others finish what they are saying.
It’s better to be a good listener than a good talker. Everyone likes a good listener.
Any other tip?
Water Cooler Chat

1 When people ask for your opinion, are you always open and honest? Why or why not?
2 Have you ever had a disagreement that turned into an argument? If so, tell me the
details.
93

ions,
Givfing Opin nd
LAegtreemenle
ta
Revisiting the Situation
03
LESSON 14
d nt
Mid
Disag
reeme

1)
2)
3)
4)
5)
6)
7)
8)
9)
2 On Your Own
You are in a meeting with Mike to decide the delivery schedule and the number of units
to order. You agree/disagree on Mike’s opinion. Imagine the situation and write your
own dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
You :
94

E 15
LESSON
xpressing Certainty or Doubt
Mike and Susan are in a meeting to discuss the market research report on Korea. Market
research reports are used to decide how much to import/export. Mike is not sure if they made
the right decisions.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
research track record (history) confident positive
seriously reliable source your word (opinion or promise)
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 I can’t say with 100% certainty.
2 I seriously doubt it.
3 I’m positive it’s correct.
95

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike Are you sure that the market research is correct?
Susan I can’t say with 100% certainty, but the company has a good track record.
Mike Does that mean you’re confident about the number of units we are
exporting?
Susan I believe you did the right thing.
Mike What about the price per unit. Can we get a higher price?
Susan I seriously doubt it. Other exporters have lower unit prices than your
company.
Mike Are you certain? How did you find that out?
Susan I have a very reliable source at the company. I’m positive it’s correct.
Mike I’ll take your word for it.
1. What is Mike uncertain about?

2. Is Susan confident about the market research company?
3. How did Susan get her information about production cost?
96

Expressing Certainty
LESSON Tile| LESSON
or Doubt | LESSON15
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. I believe we did the right thing.
2. I have a very reliable source at the company.
Talk with your partner and express your certainty or doubt about the topics in Case 1 and 2.
Have a conversation for each case and swap roles.
C ase 1
You’re in the HR department. You train new employees every month and from this month
you want to increase the training budget. Your boss (your partner) asks you why. Answer
his/her questions showing your certainty or doubt.
Your boss asks…
Are you sure we need to increase the training budget?
How much do other companies spend on training?
Can you make an innovative program?
C ase 2
You’re having a job interview now. The interviewer (your partner) asks if you can do the
following things. Answer the questions showing your certainty or doubt.
Can you work on Saturdays?
Can you make presentations in English?
Can you negotiate to cut the price?
Can you work overseas?
97

1 I can’t say with 100% certainty.
I’m not absolutely positive about it.

I am not 100% sure.
I’m almost certain that’s correct.
2 I seriously doubt it.
I really don’t believe that.

I have serious doubts.
I’m just about sure it’s wrong.
3 I’m positive it’s correct.
I am 100% certain.
I have no doubts about it.
You can take that to the bank.
Talk with your partner about the information that comes from different sources. How certain are
you about them?
Situation 1 You are chatting with your partner in the lounge. Choose three topics from the
information and have a conversation expressing your certainty or doubt.
98

Expressing Certainty
LESSON Tile| LESSON
or Doubt | LESSON15
1|
A
A B
B C
C
From the Newspapers From Nick, Your Colleague From Maloney, Your Competitor
The US dollar is staging a There’s been a dramatic The market is showing
recovery. downturn in the market. some signs of growth.
There’s been an upsurge of The company expects to There hasn’t been much
interest in gold. have a 20 % market share in movement in the price of
five years. tin.
Situation 2 Do you have any interesting news that you’ve heard recently? Think of at least
three of them and talk about them with your partner. Express your certainty or
doubt about the news.
The news Where you heard them from Mark your certainty on the scales.
1. Doubtful 100% certain
2.
3.
Take a Break Expressing degrees of certainty
Practice saying the various ways to express certainty. Just saying “I’m not sure” is not enough
in many situations. If you’re not really sure, you can say “I’m almost sure.” or “Just about
positive.”
Be careful how you say it. “Are you sure?” may sound like “I don’t believe you.”
Any other tip?
Water Cooler Chat

1 Where do you usually get new and good ideas from?
2 What is the most surprising rumor or news you’ve heard recently?
99

ing
Express y or
ft
Revisiting the Situation e
L Certa tle
in
03
LESSON 15
Midudbt
Do

1)
2)
3)
4)
5)
6)
7)
8)
9)
2 On Your Own
You and Mike are discussing a career change. Imagine the situation and write your own
dialogue. You may follow the topic in the original dialogue if you wish.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
You :
100

M 16
LESSON
aking Compromises
Mike, Susan, and Mr. Park are in the middle of a negotiation meeting. Mr. Park needs the
products quickly so that he can sell them in Korea. They are trying to make a compromise about
the delivery schedule.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
concern additional expense flexible have a deal
accommodate Why don’t we ~? resolve willing
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 How do we resolve this?
2 Why don’t we meet in the middle?
3 I can accept that.
101

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mr. Park The first shipment must be delivered within 3 weeks.
Mike I have some concerns about the 3 weeks. In order to do that, we take on
additional expenses on our side.
Mr. Park The shipment date is not flexible. How do we resolve this?
Mike If you are willing to pay a little extra money per unit, we can
accommodate your needs.
Mr. Park How much more are you asking for per unit?
Mike I was thinking two dollars.
Mr. Park That’s a little bit high. I was thinking one dollar.
Mike Why don’t we meet in the middle and make it one and a half dollars?
Mr. Park I can accept that. You have a deal.
1. What concerns does Mike have?

2. How much extra does Mike ask for?
3. How do Mike and Mr. Park resolve the issue?
102

LESSON Tile| LESSON
Making Compromises | LESSON16
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. The shipment date is not flexible.
2. We can accommodate your needs.
You face disagreement in the following meetings with your partner. Have a conversation for each
case. Meet halfway and swap roles.
C ase 1
You are in the middle of a negotiation with your distributor (your partner), but both of you
have different opinions about the first delivery schedule. Think of how to compromise and
have a conversation.
Distributor : “The first delivery will be done within a month.”

You : “We need it by the end of this week.”
Compromise :
C ase 2
You distribute food to St. George High School at 11 am every morning. Mr. Hunter, the
school manager (your partner) wants it delivered by 9 am. Think of how to compromise
and have a conversation.
You can do that if…
they order more food items.
they pay weekly not monthly.
they pay a higher delivery fee.
103

1 How do we resolve this?
How can we fix this problem?

Do you have any suggestions?
How do we iron this out?
2 Why don’t we meet in the middle?
We should consider a compromise.

Let’s find common ground.
Can you meet me halfway?
3 I can accept that.
I can live with that.

That will work for me.
That’s good enough for me.
Find the best solutions and meet halfway with your partner. Refer to the note when making
suggestions.
Situation 1 Your company is launching an organic food restaurant brand. You are having a
meeting with the chef (your partner). You want the meals served within 15
minutes after they are ordered but the chef says it’s not possible. What can you
suggest to him/her? Add your own ideas and meet in the middle.
104

LESSON Tile| LESSON
Making Compromises | LESSON16
1|
Your Suggestions
Hire an assistant.
Reduce the number of menu items from 20 to .
Situation 2 You work in a furniture company. To follow the modern trend, your company
wants to hire a famous designer Jacque Marlene from Italy. However, she
insists that she needs to be provided with the things below. What can you
suggest to her to meet halfway?
A car Your Suggestions
A studio
Higher
salary
Take a Break The art of compromise
Never make the first offer. Let the other side do it first.
If you have to make the first offer, start very high or low.
Silence makes people uncomfortable. Use it as a tactic to get want you want.
Any other tip?
Water Cooler Chat

1 When was the last time you made a compromise? What was it about?
2 Some people are uncompromising when it comes to certain things. Do you have any?
105

g
Leaftkin m
Revisiting the Situation M
rodleise
s
03
LESSON 16
Com Mpid

1)
2)
3)
4)
5)
6)
7)
8)
9)
2 On Your Own
You are in a negotiation meeting with Mike to discuss the delivery schedule. Imagine
the situation and write your own dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
You :
106

C 17
LESSON
onfirming Decisions
Mike, Susan, and Mr. Park are near the end of the meeting. They must confirm the decisions
that have been made.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
payment terms clarify anything else
avoid confusion furthermore raise
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 I want to confirm the decisions we made.
2 Furthermore, we agreed to raise the unit price.
3 Thank you for clarifying that.
107

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mr. Park In order to avoid confusion, I want to confirm the decisions we made.
Mike Where do you want to start?
Mr. Park Let’s start with the delivery date. You promised delivery within 3 weeks.
Is that right?
Mike That’s correct.
Mr. Park Furthermore, we agreed to raise the unit price by one and a half dollars.
Mike Confirmed.
Mr. Park The final issue is the payment terms. If I am correct, payment will be
made 30 days after receiving the shipment.
Mike Actually, it’s 30 days after the first shipment.
Mr. Park Thank you for clarifying that.

Is there anything else we need to confirm?
1. Why does Mr. Park confirm the decisions that were made?
2. What was the first decision that was confirmed?
3. What was the last decision that was confirmed?
108

Confirming
LESSON Tile| LESSON
Decisions | LESSON17
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. In order to avoid confusion, I want to confirm the decisions we made.
2. Is there anything else we need to confirm?
You’ve made some decisions with your partner and now you need to confirm them. Have a
conversation for each case and swap roles.
C ase 1
You are near the end of the meeting with your partner. Both of you had different opinions
but reached the decisions together. Write down the decisions and confirm them.
Delivery Date: within _______ weeks
Unit Price: raised by _______ dollars
Payment Terms: within _______ days after the shipment
C ase 2
You distribute food to St. George High School. You talked with the school manager, Mr.
Hunter (your partner) and reached certain decisions. Refer to Case 2 in Give It a Try in
Lesson 16 and confirm the decisions with Mr. Hunter.
Delivery Time: 9:30 am
# of Food Items: increased by 5 %
Payment Terms:
109

1 I want to confirm the decisions we made.
Can we go over the decisions again?

Let me confirm what has been discussed.
I would like to reiterate the agreements made so far.
2 Furthermore, we agreed to raise the unit price.
In addition, the agreement was to raise the unit price.

Also, we have a consensus that the unit price will be raised.
Moreover, the unit price will be raised to $2 as we agreed.
3 Thank you for clarifying that.
Thanks for clearing that up.

I appreciate the clarification.
Thank you for making that clear.
You have found the best solutions for both you and your partner. Now, you have to confirm the
decisions. Decide whether to be polite or to be casual.
Situation 1 You’ve had a discussion with the chef (your partner) in your restaurant about
serving the meals within 15 minutes after they have been ordered. Confirm
your decisions, referring to Situation 1 in Over to You in Lesson 16.
110

Confirming
LESSON Tile| LESSON
Decisions | LESSON17
1|
To have meals served within 15 minutes,

Reduce the number of menu items from 20 to .
Situation 2 Refer to Situation 2 in Over to You in Lesson 16. You’ve made some decisions
with the famous furniture designer Ms. Marlene (your partner). Confirm them.
The Decisions to Confirm

A Studio:
A Car:
Annual Salary:
Take a Break The art of confirming
Learn to paraphrase to avoid confusion. Paraphrasing is repeating what was said in another
way.
Confirm each decision as it is made so that there is no misunderstanding.
When all decisions are made, confirm again and write everything down.
Any other tip?
Water Cooler Chat

1 Have you ever had confusion because you failed to confirm decisions?
2 What are the possible consequences of failing to confirm decisions that were made?
(Refer to the dialogue as reference point.)
111

ming
Leofnt fir iolens
Revisiting the Situation C
03
LESSON 17
DM isd
ecid

1)
2)
3)
4)
5)
6)
7)
8)
9)
2 On Your Own
You are in charge of a meeting with Mike. Confirm the decisions made about shipment
date, unit price, and terms of payment. Imagine the situation and write your own
dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
You :
112

S ummarizing Meetings
18
LESSON
and Making Suggestions
Mike, Susan, and Mr. Park are almost finished with the meeting. They must summarize the
items discussed in the meeting and make suggestions.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
summarize sum up payment in full cover
make a suggestion By all means. head to attorney
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 To sum up, you will send the first shipment in 30 days.
2 I think that covers everything we discussed.
3 Can I make a suggestion?
113

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike To summarize the meeting, my attorney Susan Smith will begin for us.
Susan Thank you, Mike. To sum up, you will send the first shipment in 30 days. Also,
the unit price will be raised by $1.50. You will make payment in full when the
first shipment arrives.
Mike Thank you, Susan. I think that covers everything we discussed.
Susan Before we finish, can I make a suggestion?
Mike By all means.
Susan Since we finished early, I suggest we sign the MOU before we head to the
restaurant.
Mike That sounds like a great idea.
Susan Does anyone have any objections?
MOU (memorandum of understanding)
1. Who summarizes the meeting?

2. What does Susan suggest?
3. Why does Susan make this suggestion?
114

LESSON Tile| LESSON
Summarizing Meetings and Making Suggestions | LESSON18
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. You will make payment in full when the first shipment arrives.
2. By all means.
Have a conversation for each case to summarize the meeting. Also make suggestions to your
partner and swap roles.
C ase 1
You and your partner have met halfway and you’ve confirmed all the decisions. Now
summarize the meeting, referring to your notes below and make a suggestion after
summarizing.
First Shipment : in 15 days

Unit Price : raised by 5 dollars
Payment Terms : within two weeks after the shipment
Suggest having a company tour before dinner.
C ase 2
You distribute food to St. George High School. Refer to Case 2 in Give it a Try in Lesson
17 and summarize the meeting with the school manager, Mr. Hunter (your partner). Also,
think beforehand about what you would suggest doing after the meeting.
Delivery Time : 9:30 am

# of Food Items : increased by 5 %
Payment Terms :
The meeting finished early. What would you suggest doing?
115

1 To sum up, you will send the first shipment in 30 days.
In summary, the first shipment will arrive in 30 days.

To wrap up the meeting, let me summarize the details.
I will summarize the details as follows.
2 I think that covers everything we discussed.
That was the last item on the agenda.

Does anyone have any other items for discussion?
Is there anything else on the table to discuss?
3 Can I make a suggestion?
Let me make a suggestion.

If I may, I suggest we revisit the issue later.
May I suggest we take a break?
Summarize the meetings and make suggestions to your partner, using the information. Decide
Situation 1 Recall the meeting you had with the famous furniture designer Ms. Marlene
(your partner) in the previous lessons. Summarize the meeting and make
suggestions. Refer to your note on the next page. Take turns.
116

LESSON Tile| LESSON
Summarizing Meetings and Making Suggestions | LESSON18
1|
A Studio : to share one with other designers

A Car : Yes
Annual Salary : 20% raise after 1 year (only if the sales rate grows by
50% of the previous year)
Add more if
you have.
Situation 2 You are a successful stock analyst. A brokerage company (your partner) asks
you to work for them at their office in China. What kind of working conditions
would you request before taking this offer? Write down the conditions and
summarize them to the company. Take turns.
Take a Break Summarizing and suggesting tips
The minute taker records what was discussed in the meeting.

If you forget something when you are summarizing, ask the minute taker for help.
When you make suggestions, watch the tone of your voice. Remember, it’s a suggestion, not
an order.
Any other tip?
Water Cooler Chat

1 If you worked overseas, what would you miss the most from your home country? Why?
2 How do you entertain your clients from overseas?
117

rizing
Summa and
ft
Revisiting the Situation e
L Meetingsle
03
LESSON 18
s
Midug estion
gS
dg
Makin

1)
2)
3)
4)
5)
6)
7)
8)
2 On Your Own
You and Mike are almost finished with the meeting. Summarize what you discussed
and make suggestions. You may choose another topic besides the delivery schedule.
Imagine the situation and write your own dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
Mike :
118

C 19
LESSON
losing Formal Meetings
Mike, Susan, and Mr. Park’s team are at the end of the meeting. Mike must close the meeting.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
anything else forward call it a day officially
guest work with you See you again. minute
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 Is there anything else to discuss?
2 This meeting is officially closed.
3 I would like to thank our guests for coming all the way here.
119

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike That was the last item on the agenda.

Is there anything else to discuss?
Susan No, we’ve covered everything.
Mike Let’s call it a day. This meeting is officially closed.
I will forward a copy of the minutes to everyone.
Susan, can you tell us when the next meeting is scheduled?
Susan We meet again next month on the 27th.
Mike I would like to thank our guests for coming all the way here.
It was a pleasure working with you.
I look forward to seeing you again.
1. What does “We’ve covered everything.” mean in this context?

2. What will Mike forward to everyone?
3. When is the next meeting?
120

Closing Formal
LESSON Tile| LESSON
Meetings | LESSON19
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. No, we’ve covered everything.
2. Can you tell us when the next meeting is scheduled?
Imagine you are in the situations below and you need to close the meeting and the party. Have a
short speech for each case and take turns with your partner.
C ase 1
Your company is having an annual conference and you are the host. It’s getting towards
the end. Make a closing speech.
Your speech should include…
when the next conference will be held
appreciation for attending
the place dinner will be at
C ase 2
You are in England to visit some friends you met many years ago. On the last day of your
visit, your friends throw a goodbye party for you. It’s almost time to leave. Make a closing
speech expressing how grateful you are and what you hope for in the future.
121

1 Is there anything else to discuss?
Does anyone have anything else to add?

The floor is open to any new items to be introduced.
Are there any other issues to discuss?
2 This meeting is officially closed.
Let’s wrap up the meeting.

That’s all for today.
We are finished for the day.
3 I would like to thank our guests for coming all the way here.
I want to express my appreciation for your efforts today.

Thank you for your time and effort.
Thank you for being here and participating.
Make a closing speech expressing your feelings. Decide whether to be polite or to be causal.
Situation 1 Your name is Roger Powell and you are a writer. Today, you are having a
reception with your fans to celebrate the publication of your new book, ‘The
Business War.’ Now, it’s time to end the reception. Make a closing speech.
122

Closing Formal
LESSON Tile| LESSON
Meetings | LESSON19
1|
Situation 2 You are a marketing manager at Voda-telecom. Your company is trying to

acquire the Japanese Internet service company, Powernet. The delegates of
each party agreed on the decisions made and confirmed them. Representing
your company, close the meeting.
Take a Break Closing tips
Closing a meeting properly is as important as opening a meeting regardless of how the

meeting went. Even if the meeting is unsuccessful, always express your appreciation. It’s
possible that you may do business with them in the future.
Any other tip?
Water Cooler Chat

1 What do you think are the advantages and the disadvantages of mergers and
acquisitions? (e.g. market share, trade barriers, scale of operations, culture clash, etc.)
2 What could your company do to improve its image in the markets?
123

g
Leloftsin ele
Revisiting the Situation C
Md eting
s
03
LESSON 19
FormM alid

1)
2)
3)
4)
5)
2 On Your Own
You are finishing a meeting with Mike and now it’s time to officially close it. Imagine the
situation and write your own dialogue.
You :
Mike :
You :
Mike :
You :
124

O 20
LESSON
ne to One Informal Meetings
Mike and Susan are having a one to one telephone meeting the next day. This is not an official
meeting but it’s related to the previous day’s meeting.
Vocabulary ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
pretty well everything we wanted to be honest reserved
progress discover judge take care of
Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1 We didn’t get everything we wanted but we still made a good deal.
2 To be honest, I thought they were a little bit reserved at first.
3 I took care of it this morning.
125

Dialogue ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩
Mike What do you think of the deal we made yesterday?
Susan I think we did pretty well.

We didn’t get everything we wanted but we still made a good deal.
What did you think of Mr. Park and his team?
Mike To be honest, I thought they were a little bit reserved at first. But as the
meeting progressed, I discovered they are very nice people to work with.
Susan I thought the same thing too. I guess you can’t judge a book by its cover.
Mike By the way, did you send the contracts for them to sign?
Susan I took care of it this morning.
Mike That’s great.

Do you have any plans for lunch? There’s a new place that just opened.
Do you want to try it out?
1. Are Mike and Susan happy with the deal they made? Explain.
2. What did Mike think of Mr. Park and his team at first?
3. What are they going to do after this conversation?
126

One to One Informal
LESSON Tile| LESSON
Meetings | LESSON20
1|
Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

expressions?
1. I thought the same thing too.
2. Do you have any plans for lunch?
Have a conversation with your partner about the meetings you had together by following the
procedure below.
<Procedure>
1. Talk about how the meeting went.

2. Discuss what you thought about the clients in the meeting.
3. Decide where to go for lunch.
C ase 1
You had a meeting with your partner and clients from America yesterday. Talk about the
meeting and the clients.
The Meeting :
The Clients : casual but very professional
C ase 2
Talk about the meeting you had yesterday with your partner. Write down what to talk
about and have a conversation.
The Meeting :
The People :
127

1 We didn’t get everything we wanted but we still made a good deal.
We could have done better but we’re happy with the deal.
There’s always room for improvement but we didn’t do too badly.
We can’t have everything but we are more than satisfied.
2 To be honest, I thought they were a little bit reserved at first.
Frankly, my first impression was that they were a little stiff.

Without mincing words, they didn’t seem too friendly in the beginning.
Honestly, at first, I thought they were too guarded.
3 I took care of it this morning.
It’s already done.

I already took care of it.
I did it this morning.
You are having a one to one informal meeting with your partner. Referring to the questions, think
beforehand of what to talk about.
Situation 1 This is Ron Casper, a new employee in your department. Talk with your
colleague (your partner) about him and the output of the project he’s working
on now.
128

One to One Informal
LESSON Tile| LESSON
Meetings | LESSON20
1|
How is he dealing with the project?
Is he a good researcher?
What else is he good at?
How well is he getting along with

other people?
Situation 2 You meet your foreign friend Maggie (your partner). Talk about how you can
improve your English speaking skills.
Should I study at an English

academy?
Will watching American dramas

help?
How about going abroad?
Take a Break Informal meetings
You can be more open with your opinions in an informal setting.

Say “Can I have a word with you?” or “Do you have a minute?” if you want to talk in private.
If you have to give bad news, start with an apology like “I’m sorry to tell you this.”
Any other tip?
Water Cooler Chat

1 Do you often have informal meetings? What do you usually discuss in informal
meetings?
2 Should English be an international business language? Why or why not?
129

e
nfe
Oe to On
t al
Revisiting the Situation L Info le
rm
03
LESSON 20
Meid
d
etings
M

1)
2)
3)
4)
5)
6)
7)
2 On Your Own
You and Mike are having an informal meeting to discuss the outcome of the meeting
you had yesterday. Imagine the situation and write your own dialogue.
You :
Mike :
You :
Mike :
You :
Mike :
You :
130

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S 11

Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

GLOBAL EDU TOWN INC.

Mike Can we meet on Wednesday afternoon at 3 o’clock?

Susan Wednesday afternoon sounds great.

Mike Should we meet at your office or mine?

Susan I can come to your office if you’d like. I don’t mind.

Mike I would appreciate that. So I’ll see you at my office on Wednesday at 3.

Susan I look forward to it.

Mike Same here. Take care.

1. Why does Mike call Susan?

P ractice the dialogue with your partner.

GLOBAL EDU TOWN INC.

Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1. I’d like to set up a meeting with you.

2. So I’ll see you at my office on Wednesday at 3.

Give It a Try Practice the dialogue again. ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

Agenda : to discuss a joint distribution agreement

Location : Marriott Hotel

Day and Time : Next Friday at 2pm

Day and Time :

GLOBAL EDU TOWN INC.

What day is good for you next week?

2 Can we meet on Wednesday afternoon at 3 o’clock?

Can we meet on Wednesday instead of Friday?

3 Should we meet at your office or mine?

Where should we meet?

Over to You Get yourself into the situations. ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

GLOBAL EDU TOWN INC.

Take a Break Make your meeting more efficient.

Water Cooler Chat

2 Do you speak your mind during the meetings?

GLOBAL EDU TOWN INC.

1 Listen to the audio file and complete the dialogue.

GLOBAL EDU TOWN INC.

Key Expressions ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

GLOBAL EDU TOWN INC.

Susan I just finished it. Do you want to take a look?

Susan I was planning to do it tonight.

Mike Great. Who’s picking them up at the airport?

Susan I was hoping you could do it.

Mike No problem. Can you forward me their flight information?

Susan Sure. Is there anything else to do?

Mike I think we are all set.

1. What does Mike want to know?

P ractice the dialogue with your partner.

GLOBAL EDU TOWN INC.

Speaking Style ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

1. Do you want to take a look at it?

2. I was hoping you could do it.

Give It a Try Practice the dialogue again. ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

Making the agenda Done

Sending out the memo Ask your colleague to do it.

Checking the client’s flight information OK

GLOBAL EDU TOWN INC.

I was wondering if you made the agenda.

2 I was planning to do it tonight.

I should finish it tonight.

3 Can you forward me their flight information?

I will need their flight information.

Over to You Get yourself into the situations. ₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩₩

GLOBAL EDU TOWN INC.