Siddharath.

D
MS DYNAMICS CRM DEVELOPER
___________________________________________________________________________________________

Summary:

 8 Years of experience in IT service industry mostly involved in Analysis, Design and Development of
Microsoft Dynamics CRM Solutions.
 Experience in Full cycle implementations and up-gradations in Dynamics CRM 2011,2013,2015, 2016 and
D365.
 Good experience in Software Development Lifecycle (SDLC) using various software development
methodologies.
 Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and
managing Entity Relationships & Relationship Behaviours, Form Customization, View Customization and
Ribbon Customization using Ribbon Workbench.
 Experienced in developing of custom WCF web service, dialog-based plug-in, workflow and integrating
custom web pages into CRM.
 Experienced in developing Unified Service Desk and was involved in fixing USD production issues.
 Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server.
 Good knowledge of Web Development skills like HTML, XML, JQuery, JavaScript, and Visual Studio.
 Experienced in T-SQL in SQL Server 2008 with creating Tables, Stored Procedures, Views, Triggers and
User Defined Functions (UDFs).
 Maintaining the Source code using Team Foundation Server (TFS) in a multi developer environment.
 Experience in solution management and deployment in Dynamics CRM.
 Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data,
create events and automate marketing services.
 Design and development of commercial applications using MS Visio, Visual Studio, .NET, SQL Server and
another Microsoft Technologies.
 Proficiency in Administering CRM by performing tasks like, enabling/disabling users in Active Directory
(AD) and CRM, creating Business Unit Structures, managing roles and field security profiles and monitoring
asynchronous tasks and data import jobs in CRM.
 Hands on experience in SharePoint and Outlook integration with Dynamics CRM.
 Documentation of functional requirements and design of CRM based on business processes of the client
organization.
 Excellent Track record in CRM industry with Microsoft Dynamics CRM at application, industry and domain
levels.
 Experience in developing multi-tiered and distributed architectures using .NET related technologies such as
C#, ASP.Net, ADO.Net, AJAX, JavaScript, WCF, SOAP and XML Web Services.
 Possess a very strong understanding of fundamentals for various programming languages.
 Have excellent analytical, communication and interpersonal skills.
 Have good understanding on Financial & Operations module.

Education & Certifications:

Bachelor’s in computer science and Engineering

Technical Skills:

.Net Technologies
Languages
IDE
Web Technologies
Application Servers
Databases
ERP/CRM Applications:
.Net Framework 4.5/3.5/3.0/2.0, Classic ASP, ASP.NET CORE 1.1/2.0,
ADO.NET, ASP.NET 4.5, C#.NET, AJAX Extensions, AJAX Control
Toolkit, XML Web Services, LINQ, WPF, MVVM, WCF, WWF,
Silverlight 2/3/4, Expression Blend, MVC 5, IOS SDK
C, C++, C#, VB.Net, VB
Visual Studio.Net 2012/2010/2008/2005/2003
AJAX, JavaScript, VBScript, HTML 5, XHTML, DHTML, Flash,
XML, XSLT, XAML, CSS 3, ASP, Knockout JS, Angular JS 1.5/1.6,
Angular 5/4/2
IIS6.0, IIS5.x with .NET Framework, Microsoft Office SharePoint
Server 2007.
SQL Server 2000/2005/2008, Microsoft Azure, Oracle 10g, MS Access,
SQL, MySQL, T-SQL, PL/SQL
Dynamics CRM 2011, CRM 2013, CRM 2015and CRM 2016. 

Operating Systems Windows 7, Windows Vista/XP/2003, Macintosh OS X, UNIX, Linux

6.2/7.0.
Modeling Tools UML, MS Visio 2000, Long View Trading
Version Control Tools Visual Source Safe (VSS) 2005, Subversion, Team Foundation Server
2010/2008
Testing Tools N-Unit, Jasmine, Cucumber, Karma

Employment History:
Grange Insurance, Columbus, Ohio / March 2020 – Present
MS Dynamics CRM Consultant
Responsibilities:

 Involved in analyzing the Business Process, Requirements gathering and Project Planning.
 Develop application solutions to meet client needs using the Microsoft Dynamic CRM customization Tool,
Workflow tool and SDK.
 Configuring, customizing and providing technical support to corporate CRM systems. Creating plug-ins and
workflows for integration. Integrated dynamics 365 with Microsoft Outlook.
 Involved on project-based directives for client CRM environments. Conducted autonomous analysis of client
business processes, software systems and databases.
 Worked on Production Issue Tickets on day-to-day basis.
 Involved in Dynamics 365 data capture, integration, auditing, data mapping, importing data and creation of
interfaces.
 Customized forms and views for new modules to be added to existing MS Dynamics 365 system. Also
implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
 Involved in Customer Service Center Project as well and helped CRM Team developed Unified Service Desk.
 Used Microsoft Dynamics for Outlook to configure the Unified Service Desk entities that are created
in Microsoft Dynamics instance and deployed USD.
 Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and
other entities. Also created Workflow based on requirements.
 Worked on Business logic coding, testing and UI Design.
 Built web pages that are more user-interactive using jQuery plug-in, JavaScript. Experience in working with
Microsoft Azure cloud.
 Developed SharePoint Integration with Microsoft CRM to achieve specific client requirements.
 Worked on Premise, Upgrading CRM 2015 into CRM 2016 On Premise.
 Upgraded Dynamics 365 ver8.3 to latest version Dynamics 365 ver9.1 and fixed lots of upgrade issues.
 Develop interfaces and bridges using WCF SOAP/REST services between CRM 2016 and existing enterprise
applications for accurate and secure data flow within the enterprise.
 Dynamics 365 Portals, custom dashboards.
 Discovered performance issue with plugins that run on every entity create, associate and disassociate and
recommended registration for only the entities that need it.
 Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data,
create events and automate marketing services.

Environment: Dynamic CRM 2016, D365, Visual Studio 2015, C#. ASP.NET, MVC, SQL Server 2012, HTML,
CSS, Java Script, jQuery, OData, Web Service, CRM deployment Manager, LINQ, XML, Agile modal and
experience in Jira and GIT, Unified Service Desk.

Housing Preservation & Development, New York City, New York / July 2019 – February 2020
Microsoft Dynamics CRM Consultant
Responsibilities:

 Upgraded the CRM system starting from Microsoft Dynamics CRM 2015 till Dynamics CRM 2016 and
actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of
CRM to my client.
 Responsibilities varies from Requirement gathering, analysis, investigation and project planning and Gathered
client requirements and business process, development, testing and deployment of Microsoft CRM projects.
 Implemented Gap analysis for finding out the required number of customizations needed to meet the client
requirements.  Created a detailed project plan which includes tasks based on their priority.
 Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery and AJAX controls. Also Developed
UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
 Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.)
and afterward stacked the information into goal tables by performing various types of changes utilizing
SCRIBE/DTS packages.
 Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the
enhancements and published the customizations into the system.
 Developed the WCF services, applications using Team Foundation Server, C#, ASP.NET, T-SQL queries on
SQL Server 2014, jQuery and AJAX on Visual studio 2013 IDE. Developed Jscript libraries for various data
validations and customizations. Also accessed data and data services from the database using ADO.NET.
 Created custom dashboard, make custom Ribbon button and configured sitemap utilizing Pragma toolkit.
Suggested several security policies on different entities in the system to manage and execute proper access
controls.
 Collected existing infrastructure information including Active Directory, SQL server, Reporting Server
instance for implementation of MS Dynamics CRM 2016 system.   
 Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and
experience in configuring MS CRM with MS outlook and SharePoint Integration.
 Created Dashboards, Views, Reports, charts and all the security roles and users accordingly in the system
based on roles. Customized Dashboards based on the custom reports, charts and performed unit testing
including both automated and manual testing.
 Worked with CRM features like New Security Features, Enhanced Business Rules, Hierarchy Visualization.
 Configure the Dynamics CRM application to meet the client’s requirements using the dynamics CRM
customization tool, workflow tool or SDK.
 Used TFS (Team Foundation Server) to Maintain version control of code during solution import & export.
Suggested updates and methods relevant to system architecture components and changes through research.
 Created and validated Views, User Controls, Models, View Models and Controllers using MVC5 Framework
with Razor Syntax and Used jQuery for Client-Side Scripting.
 Customized insurance solutions nationwide to both businesses and individuals involved Marketing campaign,
sales automation and a strong Customer Support (case management) for their insurance claims business.
Currently they have a legacy claim processing system, the idea is to automate this in CRM system and migrate
all the data into the new system.

Environment: Microsoft Dynamics CRM 2015,2013, .NET Framework 4.5, C#.Net, ASP.NET, Visual studio
2013, CSS, HTML, Ribbon Editor Tool, MS CRM Developer Toolkit, Plugin Registration Tools, SQL Server
2014, SSIS, SSRS, Java script, jQuery, XML, Outlook 2013 and TFS.

USAA, San Antonio, TX / October 2017 – June 2019

Microsoft Dynamics CRM Consultant
Responsibilities:

 Involved in creating a detailed project plan for the customer, this includes both estimates for the tasks that will
be completed and the timeline in which they will be completed.
 Wrote specifications for customizations and system integration.
 Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the
customer needs for an interface.
 Used Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
 Implemented custom MS Dynamics CRM plug-ins and workflows.
 Developed various CRM-related scripts and utilities.
 Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.
 Created SSRS reports for sales and financial data using joins and pivot tables.
 Created Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.
 Use Bing Maps API to update address coordinates in the Microsoft Dynamics CRM.
 Used TFS 2010 for Source Control of Project code.
 Created Plug-in and Workflow upon Requirement.
 Delivered Presentations to all types of Management.
 Created Several Client-side Extensions using JavaScript.
 Involved in Deployment from Development Environment to Testing and Production Environment.
 Coordinate with other developers and stakeholders regarding status, technical issues and creative solution.

Environment: Microsoft Dynamics CRM 2013, CRM 2015, SDLC, Entity Framework, JavaScript, JQuery,
ASP.NET MVC 5.0, CRM SDK, SSRS, Microsoft .NET 4.0, C#, SQL Server 2012, Web API 2, Visual studio
2012, TFS2010.

Iowa State University, Ames, Iowa, / January 2015 – September 2017

Microsoft Dynamics CRM Consultant
Responsibilities:

 Development of Customized CRM XRM system for the Payers Market.

 Created and Maintained documentation and conducted end user training while implementing and supporting
CRM system.
 Translated Business Requirements Document (BRD’s) to functional specification documents.
 Pre-sales calls with Account Executive.
 Experience in XML technologies like DOM, XML Schema, DTD, XSLT, SOAP, WSDL, Web Services and
WCF Services
 White boarding business and use case scenarios.
 Architect solutions based on the scenarios. Worked on XML files especially during editing the customization
XML file with schema validation
 Customized Dynamic CRM using CRM SDK tool with JavaScript.
 Coordinate and assist with maintaining companywide data integrity for CRM systems as well as all related
data feeds scanning functions and system reporting function ns
 Created Project Plan for scheduling resources to pre-sales / POC solution.
 Configured Microsoft CRM for demos.
 Configured and Administered user accounts, profiles, roles and security.
 Integrated SharePoint Document Management with CRM Application.

Environment: Microsoft Dynamics CRM 2013, C#.Net, JavaScript, SDK, IIS 7.0, HTML5, jQuery, Visual
Studio 2010, SQL Server 2014/2012, .NET 4.0, SSRS reports.

Analytix Data Services, India, / October 2012 – November 2014

Microsoft CRM Developer
Responsibilities:

 Engaged stakeholders and drove end to end MS CRM implementations including design, development,
configuration, deployment and operations.
 Prepare project related documents like application portfolio, migration documents, User Manuals, update
application's requirement document for change requests etc.
 Worked on User Interface module design, development and testing.
 Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of
complex reports using C#. Integrated with SSRS to support reporting, data analysis, and business planning.
 Using Cascading Style Sheets [CSS] for styling web form UI controls.
 Used ASP. Net validation controls for validating user input in the web forms.
 Developed SSRS reports, plug-ins, custom work flows, actions used for integration CRM with other business
applications.
 Reviewed SOWs, deliverables, provided valuable feedback and ensured they met company quality and
standards.
 Responsible for overall health of Microsoft Dynamics CRM projects and several elements including ongoing
support, maintenance, performance, scalability, problem root cause discovery, timely resolution,
responsiveness and delivery that met world class standards.
 Advised in Project schedule creation helping estimate time and resource with appropriate skill set, critical task
dependencies.
 Integrated SharePoint and other web applications with MS CRM by using I Frameand MS CRMWeb Services.
 Configured, customized Microsoft Dynamics application software multiple times to meet business needs.
 Developed interfaces and bridges using WCF SOAP Services between and existing enterprise applications for
accurate and secure data flow within the enterprise.
 Collected existing infrastructure information including Active Directory, SQL server 2008 R2, Reporting
Server instance for implementation of MS Dynamics system.
 Built web pages that are more user-interactive using jQuery plugins, JavaScript and developed UI interface
using HTML, Java Script, CSS.
 Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics
CRM system.
 Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest
Xrm.Page DOM of Microsoft Dynamics CRM. Also developed business objects using C# for various modules.
 Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by
building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and
Forms.  
 Secured Web application using authentication, authorization techniques like SQL Role Providers, Member
Providers, and Impersonation.
 Integrated and monitored SharePoint 2010 integration for document management under different site security
settings.

Environment:  Microsoft Dynamics CRM On-Premise, Visual Studio 2010, IIS 7.0, JavaScript, SQL Server 2008
R2, ASP.NET, HTML, CSS, C#, Visual Studio, Reports and Dashboards, SSRS and SSIS, XRM Toolbox.

ADS, India / June 2011 – Sep 2012

Role: .Net Developer
Responsibilities:
 Involved in Design, Coding, Testing and Implementation of the application.
 Design and develop the GUI, Business Logic Layer and Data Access Layer (DAL).
 Involved in development of Web Forms, Classes using C#.NET that incorporates both N-tier architecture and
database connectivity.
 Created event driven Web Forms using ASP.NET and implemented form Validation.
 Implemented the project using n-tier architecture with presentation tier (ASP.NET).
 Used ADO.NET Connection, Command, Datasets, Data Adapter, Data Reader and XML to retrieve and store
the data in SQL Server 2005.
 Used data controls like Data Grid, Data List, Data caching, Data Binding and Repeater controls throughout the
application to display data in a customized format in the ASP.NET web pages.
 Created Tables, Indexes and Relations using SQL Server 2005 and created Stored Procedures and triggers for
automated operations.
 Used Crystal reports to generate reports to the Middle Office, and Back Office users.
 Used Visual Studio.NET debugger and ASP.NET trace functionality to debug the application.

Environment: .NET Framework 3.0/3.5, C#, ADO.NET, MVC, XML, Web services, HTML, SQL Server2005,
IIS 6.0, Windows 2000, VSS, NUnit, Visual Studio2008, SQL Server 2008.