Professional Documents
Culture Documents
Republic of The Philippines Palawan State University College of Hospitality and Tourism Management
Republic of The Philippines Palawan State University College of Hospitality and Tourism Management
PROPONENTS:
Cabanillas, Jeric S.
Echague, Galil
Hinolan, Aubrey
Conde, Rafael
Table of Contents
Chapter1: COSTA PALAWAN
RESORT…………………………………...................................................................4
Chapter2: BACKGROUND..........................................................................................5
About Us............................................................................................................5
Location.............................................................................................................5
How to get there................................................................................................5
Accommodation Schedules...............................................................................5
Awards and Recognition...................................................................................6
Department of Tourism.....................................................................................7
Provisional Certificate of Authority to Operate................................................7
Cleaning and Safety Protocols...........................................................................8
Chapter3: PROPERTIES-AMENITIES........................................................................9
Food and Drinks.................................................................................................9
Parking and Transportation................................................................................9
Things To Do.....................................................................................................9
Outdoors............................................................................................................9
Spa.....................................................................................................................10
Guest Service.....................................................................................................10
Facilities and Amenities.....................................................................................10
Language Spoken...............................................................................................10
Pets Restriction..................................................................................................11
Rooms................................................................................................................12
Premier Suite......................................................................................................12
Classic Twin......................................................................................................13
Classic Queen....................................................................................................15
Deluxe Suite.......................................................................................................16
Standard Classic.................................................................................................18
Family Suite.......................................................................................................19
Deluxe Suite (new).............................................................................................21
Premier Suites(new)...........................................................................................23
PoolAccess.........................................................................................................24
Conference and Convention Hall.......................................................................27
Accommodation.................................................................................................27
Exclusive events.................................................................................................27
Marketing and Promotions.................................................................................29
Holiday Promos-Family/Barkada Treats............................................................29
Swim and Dine Packages...................................................................................29
Tour Desk...........................................................................................................31
Underground River Tour....................................................................................31
Palawan Butterfly Ecological Garden and Tribal Village..................................31
Chapter4: ACCREDITATION....................................................................................32
Department of Tourism....................................................................................32
DOT Memorandum Circular 2012-02..........................................................32
The Tourism Act of 2009 R.A 9593.............................................................32
Accreditation Standards................................................................................33
Dimension 1: Arrival/Departure...................................................................33
Dimension 2: Public Areas...........................................................................33
Dimension 3: Bedroom.................................................................................34
Dimension 4: Bathroom...............................................................................36
Dimension 5: Food and Beverage................................................................37
Dimension 6: Amenities and Service...........................................................37
Dimension 7: Business Practices.................................................................38
Review from Agoda.....................................................................................40
Review from TripAdvisor............................................................................41
Chapter5: SOP ACCOUNTING..............................................................................42
Standard Operating Procedure......................................................................42
Reasons for Having SOP’s..........................................................................42
Accounting...................................................................................................42
Organization Chart.......................................................................................44
Concept of Accounting................................................................................47
Accounting Standard....................................................................................48
Function of Accounting Standard................................................................48
Process of setting Accounting Standard.......................................................49
Accounting Practice.....................................................................................49
Understanding Accounting Practices...........................................................50
Five Important Principles of Modern Accounting.......................................51
Function of Accounting...........................................................................................53
Following the Accounting Function in a hotel........................................................55
Conclusions.............................................................................................................55
Roles and Responsibilities.......................................................................................57
Value of Accounting Department............................................................................59
Importance of SOP’s for Accounting & Finance Department………………..…...59
CHAPTER I COSTA PALAWAN RESORT
CHAPTERII
BACKGROUND
Costa Resort Palawan is considered as one of the many minimalist resorts in Palawan
with a modern style, cozy vibes, and nice ambiance. Its operation never ceases for it is open
all-year-round with a number of 112 rather spacious accommodation that would indeed satisfy
the needs of the guests. The resort itself is not exclusive for those who want relaxation for it is
open for all and suits every type of guest there may be a businessman and the like. The luxury
of a resort hotel within the city can be experienced at a budget and within the reach of the
guests since the resort itself was situated within the heart of the city.
LOCATION
Libis rd. Corner Hagedorn rd. Brgy. San Pedro, Puerto Princesa City, Palawan, 5300
MIMAROPA
●Motorcycle or Tricycle
●Multicab
●Walking
CHECK-IN/CHECK-OUT
●Social Distancing
●Safety measures
CHAPTER III
PROPERTIES-AMENITIES
➔1 Restaurant
➔1 Coffeeshop/café
➔1 Bar
Things To Do
➔Kayaking
➔Bicycling
➔Outdoor Pool
➔Spa Service
➔Swimming
Outdoors
➔BBQ grill(s)
➔Garden
➔Picnic area
➔Pool umbrellas
➔Terrace
➔Souvenir shop
➔Veranda
Spa
➔Massage–Swedish
➔Massage/treatment rooms
Guest Service
➔Concierge service
➔Daily housekeeping
➔Tour/ticket assistance
Facilities/Amenities
➔Internet Access
➔Elevator
➔24hourssecurity
Languages Spoken
➔English
➔Chinese(Cantonese) ➔Chinese(Mandarin)
➔Filipino
Pets Restrictions
ROOMS
Premier Suite
●3 person
●1 king bed
Room Amenities
Accessibility
●Wheelchair is accessible
●Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout drapes/curtains
●Rollaway/extra beds(surcharge)
Bathroom
●Free toiletries
●Hairdryer (upon request)
●Shower
●Slippers
●Towels
●Coffee/tea maker
●Electric kettle
●Minibar
●Refrigerator
Internet
●Free Wi-Fi
More
●Daily housekeeping
●Garden view
●Individual decorated
●Individual furnished
●Work desk
●Livingroom
●Safe
●Private balcony
31 square meters
4 person
Room Amenities
Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout drapes/curtains
●Rollaway/extra beds(surcharge)
Bathroom
●Free toiletries
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
●Coffee/tea maker
●Electric kettle
●Minibar
●Refrigerator
Internet
●Free Wi-Fi
More
●Daily housekeeping
●Garden view
●Individually decorated
●Individually furnished
●Work desk
●Safe
●Lift/elevator access
●Private veranda
●Spa
●Non-smoking
Classic Queen
31 square meters
4 person
1 Queen Bed
Room Amenities
Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout drapes/curtains
●Rollaway/extra beds(surcharge)
Bathroom
●Free toiletries
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
Internet
●Free Wi-Fi
More
●Daily housekeeping
●Garden view
●Individually decorated
●Individually furnished
●Laptop workspace
●Spa
●Lift/elevator access
●Private veranda
●Non-smoking room
Deluxe Suite
55 square meters
3 person
Room Amenities
Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout drapes/curtains
●Rollaway/extra beds(surcharge)
Bathroom
●Free toiletries
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
●Coffee/tea maker
●Electric kettle
●Free bottled water
●Minibar
●Refrigerator
Internet
●Free Wi-Fi
More
●Daily housekeeping
●Garden view
●Individually decorated
●Individually furnished
●Work desk
●Spa
●A private balcony
●Walk-in closet
●Non-smoking room
Standard Classic
35 square meters
4 person
Room Amenities
Bedroom
Air Conditioned
●Bedsheets
●Pillows
●Free toiletries
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
●Minibar
●Minifridge
●Room service(limited)
Internet
●Free Wi-Fi
More
●Daily housekeeping
●Garden view
●Non-smoking room
Family Suite
90 square meters
7 person
Room Amenities
Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout drapes/curtains
Bathroom
●Free toiletries
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
●Kitchen
●Coffee/tea maker
●Electric kettle
●Minibar
●Refrigerator
●Roomservice(limited)
Internet
●FreeWi-Fi
More
●Dailyhousekeeping
●View
●Work Desk
●Spa
●Closet
●Non-smoking room
DeluxeSuite(new)
42 square meters
3 persons
RoomAmenities
Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout Drapes/curtains
●Rollaway/extra beds(surcharge)
Bathroom
●Free Toiletries
●Hairdryer(onrequest) ●Privatebathroomwithglass-enclosedshower
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
FoodandDrinks
●Coffee/tea maker
●Electric Kettle
●Minibar
●Refrigerator
●Roomservice(limited)
Internet
●FreeWi-Fi
More
●Dailyhousekeeping
●View
●Iron/ironing board(onrequest)
●Work Desk
●Balcony
●Spa
●Walk-in closet
●Aprivateveranda
●Non-smoking room
●Telephone
●Sofabed
PremierSuites(new)
48 square meters
3 person
RoomAmenities
Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout Drapes/curtains
●Rollaway/extra beds(surcharge)
Bathroom
●Free Toiletries
●Hairdryer(onrequest)
●Privatebathroomwithglass-enclosedshower
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
● FoodandDrinks
●Coffee/tea maker
●Electric Kettle
●Free Bottled Water
●Minibar
●FreeWi-Fi
●Dailyhousekeeping
●View
●Iron/ironing board(onrequest)
●Work Desk
●Balcony
●Spa
●Aprivateveranda
●Non-smoking room
Pool Access
35 square meter
4 person
2 double beds
Room Amenities
● Bedroom
●Air Conditioned
●Bedsheets
●Pillows
●Blackout Drapes/curtains
●Rollaway/extra beds(surcharge)
● Bathroom
●Free Toiletries
●Hairdryer(onrequest)
●Privatebathroomwithglass-enclosedshower
●Shower
●Slippers
●Towels
Entertainment
●32-inch flat-screenTV
FoodandDrinks
●Coffee/tea maker
●Electric Kettle
●Minibar
●FreeWi-Fi
●Dailyhousekeeping
●PoolView
●Individualdecorated
●Individualfurnished
●Iron/ironing board(onrequest)
●Work Desk
●Aprivateveranda
●Non-smoking room
COSTA CONVENTION HALL
Accommodate
●Wedding
●Birthday
●Debut
●Seminar
●Team Building All Occasions
➔800paxmaximumcapacity
➔ CentralizedAir-conditioning
➔ ParkingSpace
➔ Wi-Fi/Internet Service
➔ Security Guard
➔ Restrooms
➔ Table Chair
Wedding at Costa
Php90.000.00
PackageInclusion
●Welcome Signage
●Complimentaryovernightstayinadeluxesuiteroomw/ breakfastfor2person
●Freeuse Wi-Fi
PROMOTION
SeasonPromo-Family/Barkada Treat
●Minimum Of 8 Persons
●BOODLEFIGHTWITHFREEUSEOFSWIMMINGPOOL OPENFROM9AM-
10PM
SwimDineandStay
Php1,999.00GOODFOR2PERSON
DaytimeuseOnly:9:00AM–5:00PM Inclusion:
●(8)Eighthoursstayinclassicroom
●Extraperson:Php600
●Extrakid:Php.300
●Extrahour/s:Php500/hour
BeMyValentinesPromo
Php.999GOODFORTWO(2)
Inclusion:PlatedServing
●2 main course
●1 appetizer
● 1 dessert
●Glass Of Juice/tea
ChristmasBBQNightPromo
●Unli Rice
UndergroundRiverTour
SitioSabang,Cabayugan,PPC,Palawa
Inclusion:
●BuffetlunchinarestaurantlocatedinSabangbeach
●Entancefee
●Boat Fees
●Permit Fees
●Environmental Fee
●Buffet Lunch
CHAPTER IV
ACCREDITATION
theoperationoftourismfacilitiesandservices.
DEPARTMENT OF TOURISM
establishmentstoensurethatfacilitiespersonnelinservicesare acceptablelocalandinternational
conditionandqualityofaspecificfacilityaswellasitsservice.
SignedMay2,2012bytheTourismSecretaryRamonJimenez
trainingandotherprogramsoftheDepartmentanditsattached agenciesandcorporations
DIMENSION1
ARRIVAL/DEPARTURE
1.1BUILDINGAPPEARANCE
1.4ENTRANCE/EXIT PARKING
➢Driveway is in a sound condition and free from significant potholes with no obvious
obstructions.
oftheNationalBuildingCode.
1.5SECURITY
➢Property and security service designed ensure guest safety at all times .
➢MonitoringofCCTV24hours.
DIMENSION2 PUBLICAREAS
2.2PUBLICAREAS–DECORATION-CONDITION AND MAINTENANCE ➢No evidence
of wear and tear,inane condition throughout.
a temperature between 20-25 degree year round,exception areas where elevation 2000
2.13PUBLIC AREAS-CLEANLINESS
➢Withanew Lookandfeel,verycleanandshiningsurfaces,
day.
DIMENSION 3 BEDROOM
3.1ROOM SIZE
3.2SUITES AVAILABILITY
➢5%of rooms are suites (Costa Palawan Resort are Suitess hall have a king size
➢3 person
➢1 king bed
➢Wheelchair Accessible
3.23 BEDROOM–ACCESSORIES AND AMENITIES AVAILABLE
➢Coathanger(wooden)
➢Walk-in closet
➢Work Desk
➢Coffee/tea maker
➢32-inch flat-screenTV
➢FreeWi-Fi
➢Iron/ironing board(onrequest)
➢3 person
➢1 king bed
➢Wheelchair Accessible
➢Coathanger(wooden)
➢Walk-in closet
➢Work Desk
➢Drinkingwaterandoneglassperguest
➢Coffee/tea maker
➢32-inch flat-screenTV
➢FreeWi-Fi
➢Iron/ironing board(onrequest)
DIMENSION4 BATHROOM
4.1BATHROOM–MINIMUM REQUIREMENTS
➢Showerswithfunctioninghotandcoldwater
4.2BATHROOM–SHOWER/BATH QUALITY
➢Privatebathroomwithglass-enclosedshower
5.4RESTAURANT–DECORATION FURNITURE-QUALITY
➢Tour/ticket assistance
6.2AMENITIES–WELLNESS SERVICE
➢Massage Service
➢jacuzzi
6.3AMENITIES–GENERAL SERVICE
➢Souvenir Shop
➢Tourdesk
6.4AMENITIES–CONFERENCE/FUNCTION VENUE
➢Conference Equipment;
➢Projector
➢Screen
➢Whiteboard
➢Microphone
➢Soundsystem
➢Chairs
➢Table
➢Lightning
➢Temperature Control
➢cleanliness
DIMENSION7
BUSINESSPRACTICES
7.1BUSINESSPROCESS
➢Emergencyandfreeevacuationproceduresarefollowedandin place.
➢Elevator
REVIEW FROM AGODA
REVIEW FROM TRIPADVISOR
CHAPTERV
SOP ACCOUNTING
organization to help workers carry out routine operations. SOPs aim to achieve efficiency,
quality output and uniformity of performance, while reducing miscommunication and failure
ReasonsforHavingSOPs
❖To provide people with all the safety, health,environment and operational information.
❖Toensurethatprocessescontinueuninterruptedandcompleted
onaprescribedscheduleandmaintainqualitycontrolof processesandproduct.
❖Toensurethatnofailuresoccurinanyprocesses.
❖Toensurethatapprovedproceduresarefollowedincompliance
withcompanyandgovernmentregulation.
❖To serve as a historical record of the whole process which is done and have a basis of
ACCOUNTING
Finance & Accounting Controller- is a senior management role that oversees all functions of
an organization's finance and accounting department. For Small Businesses, this may even be
an executive position.
F&A Controller Secretary- maintains the smooth running of a variety of administrative and
clerical duties. They handle schedules, coordinate meetings and visits, organize files, answer
Asst. Financial Controller- Preparing and consolidating financial statements and reports.
Assisting with the development and evaluation of budgets and preparing budget reports.
Supporting the formulation and implementation of control systems within the organization.
Accounts Receivable- is to ensure their company receives payments for goods and services,
and records these transactions accordingly. An Accounts Receivable job description will
include securing revenue by verifying and posting receipts,and resolving any discrepancies.
Account Receivable Clerk - is an accounting professional who ensures organizations receive
payment for services offered or goods sold to clients. This typically involves sending bill
reminders and statements to clients, posting financial transactions to an accounting system and
Accounts Payable Controller - involves providing financial, administrative and clerical support
to the organization. Their role is to complete payments and control expenses by receiving
Income Auditor- is an accountant who documents all revenue that a business receives.
He maintains records that are used by other departments to perform required financial
procedures,including tax preparation and profit- and loss analysis. In Addition,an auditor
Night Auditor - responsibilities include checking in guests, handling their requests and taking
reservations. The Night Auditoral soreconcilesall accounts, processes invoices and prepares
paychecks.
Payroll Controller- position reports to a Payroll Manager. He/ she is mainly responsible for
monitoring, controlling and ensuring the accuracy of the monthly payroll. On time and
Payroll clerks- are responsible for all tasks relating to payroll processing such as collecting
developing, controlling, and forecasting the project's budget. The goal of a cost controller is
to minimize the deviation from the budget and ensure that the project is completed within the
approved budget.
CONCEPT OF ACCOUNTING
Accounting concepts are general rules of assumptions made while preparing the financial
statements. These concepts help the internal and external users to understand and interpret the
BusinessEntityConcept
DualAspectConcept
GoingConcernConcept
AccountingPeriodConcept
MoneymeasurementConcept
CostConcept
VerifiableObjectiveEvidenceConcept
RealizationConcept
AccrualConcept
DisclosureConcept
MaterialityConcept
ConsistencyConcept
ConservationConcept
ACCOUNTING STANDARD
accounting institutions.
❖These standards reused hardcode the accounting principle that have been generally
accepted widely.
❖These are the guidelines used to prepare and present the financial statements which help
institutions which are used to hard code the accounting principle that have been
generally accepted widely.
priority.
❖Seeking assistance from various study groups to formulate standards. These groups
prepare the preliminary draft of accounting standards according to the topics assigned
to them.
❖Issuing the draft of the standards as an exposure draft for inviting comments by the
❖Considering the comments on the exposure draft and preparing a final draft to be
ACCOUNTING PRACTICE
❖Public companies theUnited States must follow GAAP their accounting practice.
❖Two Popular Accounting Methods Are Cash Accounting And Accrual accounting.
Accounting practice is necessary so that a company can produce the annual and legally
required financial statements: the income statement, the comprehensive income statement,the
This principle defines a point in time when bookkeepers may record a transaction as
revenue on the books. The revenue principle states that revenue for the business is earned
and recorded at the point of sale.This means that revenue occurs at the time at which the
buyer takes legal possession of the item sold or the services performed, not at the moment
at which cash for the transaction is accepted by the seller.This Concept Is Sometimes Called
This principle defines a point in time at which the bookkeeper may log a transaction as an
expense in the books. The expenses principle, or expense recognition principle, states that an
expense occurs at the time at which the business accepts goods or services. Essentially, it means
that expenses occur when the goods are received or the service performed,regardless of when
The matching principle states that each item of revenue with an item of expense. For
Example,if you are selling tacos, you could count the expense of the shells, meat, and toppings
at the time at which a customer buys the taco. In other words, you match the expense of the
taco ingredients with the revenue earned from sale of the taco. When a business applies the
Revenue, expense, and matching principles in practice, they are operating under the accrual
accounting method.
4.THE COST PRINCIPLE
The cost principle states that you should use the historical cost of an item in books, not
their sell cost. For Example, if your business owns property, such as real estate or vehicles,
those should be listed as the historical costs of the property, not the current fair market value
of the property.
never subjective measurement of values. Even if the subjective data seems better than the
FUNCTION OF ACCOUNTING
❖Accounting helps in the collection and storage of the financial information, transactions
organization.
❖It helps in the creation and documentation of financial history from day to the latest
period.
❖It helps in the formulation of comprehensive financial policy for the business.
❖It also helps in the reconciliation of information between two sources of financial
systems.
❖It also helps in the reconciliation of information between two sources of financial
systems.
❖The accounted information can be shared with the external stakeholders with the intent
♪Accounting does not focus on the activities about the capital budgeting. It also helps in
audit functions and curbs the internal weakness as it makes the systems accountable.
❖A business or organization can prepare and work on several journals to maintain different
accounts.
not get mixed with the personal accounts of vice presidents or managers. Such instances
TYPES OF ACCOUNTING
1–Management Accounting
This type of accounting observes the performance of a business and identifies the
opportunities to improve the entity's financial health. Such a system or function recommends
the management with a price that it should set to make the business profitable.The management
sales and corresponding costs. It also helps the management in comprehensive workforce
planning. Inshort, it could be inferred that it helps the organization to make decisions on the
management.
2–FinancialAccounting
This type of accounting utilizes accounting transactions and transforms them into
consolidated financial statements.These systems also help in historical analysis. The users of
the results presented by the financial accounting functions can be utilized by creditors and
lenders.
3–InternalAccounting
Internal accounting monitors and examines the controls and processes implemented within
the organization to detect fraud and weakness within the management and teams.
4–TaxationAccounting
These account for taxes paid by the business to the revenue authority. This system ensures
5–CostAccounting
This function of accounting helps the organization make decisions on the amounts and types
of costsitincurs. It segregates and lists down all the components of costs that the business
CONCLUSION
management.They additionally play a crucial role in daily pursuit of life.It helps tactful Record-
keeping resources of the organization,which in turn ensures compliance with the organization.
The lenders and investors only lend and invest in those businesses that have sound accounting
practices.
♪One of the primary responsibilities is to properly collect all the financial data and then
prepare the financial statements/reports. These Reports Are Used In The Preparation Of
time. However, they should look for opportunities to save money by availing
accounting department should also ensure that the minimum amount of money goes out
❖Track account receivables and outstanding invoices, and advice in case any collection
actions are required. The accounting department should ensure that the customers pay
❖It is solely responsible for the payroll function.They have to ensure that all employees
get paid timely and accurately.Additionally, the department should also make sure that
employee taxes are assessed accurately, and the payments are made timely to the state
❖They need to maintain financial controls via reconciliations and adherence to the
implemented preventing fraud and theft.As Finance Controller, the departments should
The accounting department plays a vital role in running a business as it helps in tracking
both revenue (money in) and expenses (money out) while ensuring compliance with all
decisions.
IMPORTANCEOFSOPsFORACCOUNTING&FINANCEDEPARTMENT
Finance and Accounts are the nerve center of any organization, the framework through
which business performance can be measured internally and externally. These departments
manage cash inflows and outflows associated with routine tasks likesupplierandrental
SOP accounting and finance are necessary directives to ensure day-to-day transactional