QMS Tier 2 Doc.

: ATS-QAP-1002
QMS Procedure Rev.: A
Date: 03 November 2014
Subject: Quality Objectives and Planning Released By: Kristal Jewell
Page: 1 of 5

Quality Objectives and Planning

Procedure
 QMS Tier 2 Doc.: ATS-QAP-1002
QMS Procedure Rev.: A
Date: 03 November 2014
Subject: Quality Objectives and Planning Released By: Kristal Jewell
Page: 2 of 5

1.0 PURPOSE AND SCOPE

1.1 Purpose
1.1.1 To define the Quality Objectives and Planning that is applied at our Company.

1.2 Scope
1.2.1 The scope of this procedure is applicable to all personnel.

2.0 APPLICABLE DOCUMENTS

The following documents are applicable to the extent as specified here in:

Industrial/Commercial/Government Documents
ISO 9001 Quality Management System - Requirements

Internal
Document(s)
ATS-CGP-1001 Contracts Documentation System
ATS-QAP-1001 Quality Policy
ATS-QAP-1003 Continuous Improvement
ATS-QAP-1006 Corrective Action(s) System
ATS-QAP-1008 Internal Audits
ATS-QAP-1009 Management Review
Form(s)
None

3.0 RESPONSIBILITIES

3.1 General
3.1.1 President - shall be responsible for preparing, communicating to the organization and
maintaining the effectiveness of the Quality Objectives and Planning.

3.1.2 Quality Assurance - shall be responsible for enforcing and maintaining this procedure.

3.1.3 All Functional Departments - are responsible for understanding and complying with the
Quality Objectives and Planning as stated in this document.
 QMS Tier 2 Doc.: ATS-QAP-1002
QMS Procedure Rev.: A
Date: 03 November 2014
Subject: Quality Objectives and Planning Released By: Kristal Jewell
Page: 3 of 5

4.0 PROCEDURE

4.1 Quality Objectives

4.1.1 Our President ensures that quality objectives, including those needed to meet
requirements for product, are established at relevant functions and levels within our
Company. The quality objectives are measurable and consistent with the quality policy.
See Figure 1 - Quality Objectives by Function.

4.1.2 Quality Objective measures and results data is examined by the President and the
Quality Council personnel as defined in ATS-QAP-1009, Management Review.

4.1.3 The intent of the Quality Objectives is to establish measures that allow continuous
improvement to occur per ATS-QAP-1003, Continuous Improvement.

4.2 Quality Management System Planning

4.2.1 Our President ensures that:
a) The planning of the quality management system is carried out in order to
establish, document, implement and maintain a quality management system and
continually improve its effectiveness as well as the quality objectives, and
b) The integrity of the quality management system is maintained when changes to
the quality management system are planned and implemented.

4.2.2 When it is necessary to update the quality management system, Quality Assurance
prepares the necessary change documentation and obtains the appropriate approvals per
DCP-1001, Document Control. Quality Assurance ensures changes/updates to the quality
management system are in compliance with applicable ISO 9001 quality management
system, statutory and regulatory requirements.

4.3 Customer Job Order Quality Management System Planning

4.3.1 Upon receipt of a Customer orders, various department participate through the life cycle
of product ensure adherence to order requirements and proper planning.

4.3.1.1 Our Sales Department ensures that Customer order requirements are clear and properly
communicated per ATS-CGP-1001, Contracts Documentation System.

4.4 Continuous Improvement

4.4.1 The Quality Measures defined in this document were selected by the Quality Council
based on being critical to report and improve Customer Satisfaction. The measured data
is reviewed during the scheduled Management Review meetings to determine
performance trends that may warrant the need for continuous improvement. A record of
the review is documented as part of the Management Review report.
 QMS Tier 2 Doc.: ATS-QAP-1002
QMS Procedure Rev.: A
Date: 03 November 2014
Subject: Quality Objectives and Planning Released By: Kristal Jewell
Page: 4 of 5

4.4.2 The Continuous Improvement process used to identify, plan, development, implement
and measure improvements is defined in the following documents:

Document Number: Description:

ATS-QAP-1003 Continuous Improvement
ATS-QAP-1006 Corrective Action(s) System
 QMS Tier 2 Doc.: ATS-QAP-1002
QMS Procedure Rev.: A
Date: 03 November 2014
Subject: Quality Objectives and Planning Released By: Kristal Jewell
Page: 5 of 5

Figure 1 - Quality Objectives by Function

Item Quality Objective Type: Measurement Type: Functional Reporting

No.: Responsibility: Frequency:
1 Customer Satisfaction Greater than 75% Contracts/Gen. Minimum five
Survey Index % Admin./Technical surveys are sent
Manager/Producti two times per
on Operations/QA year. When less
than five
Customers, then
survey 75% of
Customers
2 On-Time Delivery %: Greater than 95% Production Minimum
- Warehouse & Operations Two times per
Distribution Services year
- Calibration Services
- Value-Added Assy, Test
& Insp. Services
- Micro Lab Test Services

3 Receiving Inspection % Great than 95% Production Minimum

Operations Two times per
year
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