Project Charter: Spicy Kitchen

DATE: September 6th, 2021

Project Summary

Spicy Kitchen would like to launch a pilot rollout of tabletop menu tablets at two of
our restaurant locations, Spicy Kitchen North and Spicy Kitchen Downtown.

Only the “bar table” in both restaurants will be used for the pilot project. Focus is to
reduce the human order taking errors and ordering time after the guests get
settled. Currently the average turn time at these locations is 80 minutes at the bar.
The aim is to reduce it to 50 minutes. It is also essential to train the staff on the new
system.

The company also aims to increase the product mix to raise the average check total.
Currently it is $65 across all locations and we’d like to raise that to at least $75.The
pilot should start at the beginning of the 2nd quarter or sooner (Jan / Feb).

Project Goals

● Turn table time to 50 minutes from 80 minutes (in bar).

● Cut food waste by 25%.
● Increase daily guest counts by 10%.
● Increase appetizer sales by 15 % average increase, with a targeted increase of
10% for the north location and 20 % for downtown.
● Increase overall check value to 75 $ with the higher appetizer sales.
● Train staff for the new system.
Deliverables

● Implementing a digital menu and point-of-sale (POS) system that will be

guest-facing.
● Tablet system syncs with the existing POS system and host software.
● Customers can order fast.
● Customers can pay fast.
● Plan to train staff for the new system.
● Metrics to estimate food waste.
● Monitor payroll and bandwidth of BOH.

Scope and Exclusion

In-Scope:
● Pilot the tablets in just one section of the restaurant and set them up in the bar
area.
● To be applied in both the North and the Downtown area restaurants.
● Upselling appetizers or promoting certain entrees.
● Menu item add-on feature and the coupons.
● Train the staff on the new system.

Out-of-Scope:
● Full restaurant service- except the “bar area”.
● Policy change regarding guests claiming their order to be wrong.

Benefits & Costs

Benefits:
● Help reduce order taking errors (Human errors)
● Reduce the ordering time from 95 minutes to 80 minutes (maybe by 20%)
● Digital presence.
● Decrease in food waste.
● Increase in customer satisfaction.

Costs:
● Training materials $20,000

● Hardware & Software $20,000

 ● Maintenance $5,000

● Updates for website and menu $5,000

● Customization fees $500

Appendix:

● Policy change regarding guests claiming their order to be wrong. Yet to decide.
● Managing kitchen staff hiring / shuffling- vs front staff. Yet to decide.
● Payments and salaries. No conclusion.
● Other policy changes suggested by stakeholders.