Epcom Power Line

RT Series TRUE ONLINE UPS

1KVA-3KVA
User Manual

RT Series True Online UPS | 1

 1. Safety Information
1.1 UPS Safety Information
• Read all safety information and operating
instructions carefully before attempting to install,
service or maintain the UPS. Save this manual
properly for reuse.
• This UPS is intended for indoor use only.
• Do not operate this UPS in direct sunlight, in
contact with fluids, or where there is excessive
dust or humidity.
• Do not open the UPS case as you will, there is a
high risk of electric shocks inside. All connection/
wiring/servicing must be performed by a qualified
electrician.
• Do not connect to the equipment like hair dryer or
electric heater.
• Do not use liquid extinguisher if there is a fire, a
dry powder extinguisher is recommended.

UPS has high voltage inside, do not repair it by yourself. If any questions,
please contact local service center or dealer.
CAUTION

1.2 Battery Safety Information

• Environmental factors impact battery life.
Elevated ambient temperatures, poor quality
utility, power, and frequent short duration
discharges will shorten battery life. Replacing
battery periodically can help to keep UPS in
normal state and assure backup time required.
• Battery installing or replacing should be
performed by a qualified electrician. If you want
to replace the battery cable, please purchase it
from our local service center or distributors to
avoid fever and lighter which can cause fire by
inadequate power capacity.
• Batteries may cause electric shocks and have
a high short circuit current, follow below
requirements before installing or replacing the
batteries.
A. Remove wristwatches, rings, jewelry
and other conductive materials.
B. Only use tools with insulated grips and
handles
C. Wear insulated shoes and gloves
D. Do not put the metal tools or parts on
the batteries
E. Before disconnecting the terminals
from the batteries, cut off all the loads to
the batteries first.
• Do not dispose of the batteries with fire. The
batteries may explode.
• Do not open or mutilate batteries. Released
electrolyte inside is harmful to the skin and eyes,
and maybe toxic.

Note: Symbol Instructions

Caution Danger! High Turn on Turn off Standby or AC DC

Voltage! Shutdown

Protective Disable/mute Overload Battery Repeat Display screen Battery

earth audible alarm inspection repeat key

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 Epcom Power Line

2. Product Overview
2.1 Specifications

Model 1KVAS-RT 1KVAH-RT 2KVAS-RT 2KVAH-RT 3KVAS-RT 3KVAH-RT

Rated Capacity 1KVA / 900W 2KVA / 1800W 3KVA / 2700W

Input
Rated input voltage
208Vac / 220Vac / 230Vac / 240Vac
Rated input frequency
50Hz / 60Hz (auto-sense)
Input voltage range
110 ~ 176Vac (power derating linearly between 50% and 100% load);
176 ~ 280Vac (no derating); 280 ~ 300Vac (power derating 50%)
Input frequency range
40 ~ 70Hz
PFC
≥ 0.99
THDI
≤ 6%
Bypass voltage range
-25% ~ +15% (settable)

Output

Output voltage 208Vac / 220Vac / 230Vac / 240Vac (settable)

Voltage accuracy ± 1%

Output PF 0.9

105% ~ 125% load: transfer to bypass in 1 min;

Inverter overload
125% ~ 150% load: transfer to bypass in 30s;
capability
> 150% load: transfer to bypass in 300 ms;

Load crest 3:1

From mains mode

0 ms (transfer time)
to BAT mode

From mains mode

4 ms (typical)
to bypass

Line mode 90% 91% 92%

Efficiency BAT mode 85% 86% 87%

ECO mode 95% 96% 97%

RT Series True Online UPS | 3

 Line
Same as input frequency
Output mode
frequency BAT
(50 / 60 ± 0.1) Hz
mode
Total voltage
≤ 2% (linear load); ≤ 5% (non-linear load)
harmonic distortion
Batteries
Battery type
Sealed lead acid maintenance free battery

DC voltage
24V 36V 36V 48V 72V 72V 72V 96V 96V

Inbuilt battery 9 Ah / 7Ah / 9 Ah / 7 Ah / 9 Ah / 7 Ah /

/ / /
12V 12V 12V 12V 12V 12V
Quantity
2 3 3 4 6 6 6 8 8

Charger output 27.1 40.7 40.7 54.2 81.3 81.3 81.3 108.4 108.4
voltage ±0.4 ±0.6 ±0.6 ±0.8 ±1.2 ±1.2 ±1.2 ±1.6 ±1.6

Recharging time Recover 90% capacity in 3 hours for standard models

Charging current Standard model:1 (A ±0.15)

(Max.) Long time model: 6 A / 3 A (±0.5)

System Control and Communications

Over-temp protection; Fan testing protection; Overload protection;
Protections
Output short circuit protection; Battery discharge protection

Communication port Standard: RS232; Options: USB, SNMP card, dry contacts

Display LCD

Environmental

Operating humidity 0 ~ 90 % RH @ 0 ~ 40°C (non-condensing)

Storage temperature -25°C ~ 55°C (exclude batteries)

Operating altitude ≤ 1000m, above 1000m, derate 1% for each rising 100m

Protection class IP20

Noise level ≤ 50dB (at 1m)

Others
Dimensions (mm) 440*44 440*44 440*44 440*63 440*63 440*44 440*63 440*44 440*4
W ×D×H 0*88 0*88 0*88 0*88 0*88 0*8 0*88 0*88 40*88

Weight (kg) 12.26 13.78 7.58 22.73 25.86 9.66 29.26 9.45 10.04

* Derate capacity to 70% in CUCF mode and to 90% when the output voltage is adjusted to 208Vac.

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Note:
Model Type Model Type
1KVAS-RT 1KVA Standard model 1KVAH-RT 1KVA Long backup model
2KVAS-RT 2KVA Standard model 1KVAH-RT 2KVA Long backup model
3KVAS-RT 3KVA Standard model 1KVAH-RT 3KVA Long backup model

2.2 Front Panel Features

2.3 Rear Panel Features

② ① ⑨ ③ ⑤ ④⑥ ⑦
① AC input socket
Overcurrent
② protector
③ Fan

①
10 ⑧ ④ USB port
EPO (Emergency
a. 1KVAS-RT(24V), 1KVAS-RT(36V) and 1KVAH-RT rear panel.
⑤ Power Off) port
② ⑧ ③ ⑨ ④⑤ ⑥ RS232 port

⑦ Intelligent slot
Surge protection
⑧ for network/fax/
modem
⑨ Output sockets

① ①
10 ⑥ ⑦ ①
10 Battery connector

b. 2KVAS-RT (48V), 2KVAS-RT (72V) and 3KVAS-RT(72V) rear panel.

② ⑧ ⑨ ③ ⑦ ④
Note:
The figure is for reference only.
Due to the technology upgrading
and development, the real unit
might be different from the figure.

① ①
10 ⑤ ⑥
c. 2KVAH-RT, 3KVAH-RT and 3KVAS-RT(96V) rear panel.

RT Series True Online UPS | 5

 3. Installation
3.1 Unpacking Inspection
• Open the UPS package and inspect the contents upon receipt. The accessories attached to the UPS contain
a power cord, a user manual, communication cable, CD-ROM. The long backup model also includes the
cable for connection to battery bank.
• Check if the unit is damaged during transport. Do not power on and notify the carrier and dealer if find
damaged or parts missing.
• Verify this unit is the model you want to buy. Check the model name showed both on the front panel and
rear panel.

Note:
Keep the packaging box and packaging materials for future transport use.
The equipment is heavy. Always handle it with care.

3.2 Installation Information

• The UPS installation environment must be in good ventilation, away from water, flammable gases and
corrosive entities.
• Do not lie down the UPS against the wall so that front and side panel air intake hole, rear panel air outtake
hole will be unobstructed.
• The ambient temperature around the UPS should be within 0 ~ 40°C (non-condensing).
• If dismantling the machine at low temperatures, there may be condensation droplets, users can not install
or operate it before UPS completely got dry both inside and outside, otherwise there will be danger of
electric shocks.
• Place the UPS near the mains source so that can cut off utility power without any delay in case of
emergency.
• Make sure the load connected to the UPS is off when users connect it to UPS, and then turn on the load one
by one later.
• Connect the UPS with the power outlet which is over-current protected. Do not connect the UPS with
power outlets whose rated current is less than the maximum input current of this UPS.
• All power outlets should be configured with earthing device for safety.
• UPS could be electrified or powered no matter the input power cord is tied or not, even when the UPS is off.
The only way to cut off the output is switching off the UPS and disconnecting the mains power supply.
• For all standard model UPS, it is advised to charge the batteries over 8 hours before using. Once the AC
mains power energizes the UPS, it will automatically charge the batteries. Without prior charging, UPS
output remains as usual but with shorter back-up time than normal.
• When connected to motor, display equipment, laser printer etc, UPS power selection should be based on
the startup power of the load which is usually twice as rated power.
• Wiring by a qualified electrician is required. Ensure input cables and output cables are connected correctly
and firmly.
• If install a leakage current protective switch, please install it on output cable.
• For 1-3K series long backup model units, you may need to prepare wires for terminals based on the
following table.

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Wiring spec (AWG)

Model Non-isolated
Input Outpu Battery Ground
Neutral
1KVAH-RT 1 mm² 1 mm² 4 mm² 1 mm² 1 mm²
2KVAH-RT 1.5 mm² 1.5 mm² 4 mm² 1.5 mm² 1.5 mm²
3KVAH-RT 2.5 mm² 2.5 mm² 4mm² 2.5 mm² 2.5 mm²

3.3 Installation and Output Connection

Normally, output connection of 1~3KVA series is configured with power outlets or terminal blocks, users can
plug the load cable into the UPS power outlets to energize the load. Make sure the mains cable and breakers
in the building are enough for the rated capacity of UPS to avoid the hazards of electric shock or fire.

3.4 External Batteries Connection (Long backup model)

• For different UPS model, users are instructed to configure different battery voltage as below table. More
or less units are forbidden, or else something abnormal or faulty will appear.

Model Battery Quantity (unit) Battery Voltage (volt)

1KVAH-RT 3 36
2KVAH-RT 6 72
3KVAH-RT 8 96

• One end of battery cable is for UPS terminals while the other end with triple cables is for battery terminals.
Correct installation procedure is highly vital or else probable electric shock will arise. Users are strictly
required to follow the below procedure.
• Connect batteries correctly and make sure the total battery voltage is available for UPS.
• Correctly connect the long battery cable to battery terminals first, red wire is to positive plate while black
is to negative. If users connect the UPS first, electric shock or other danger may not be avoided.
• Before connecting loads, users should supply mains power and energize the UPS.
• Connect long battery cable to UPS terminals with correct poles link (red is for ‘+’, black is for ‘-‘), UPS will
start charging automatically.
• Connect the battery pack to the battery connector.

RT Series True Online UPS | 7

 4. Network Functions
4.1 Communication Port
Users could monitor the UPS system through the communication port such as standard RS232 port and
USB port with computer. Connecting this UPS with computer by communication cable could achieve UPS
management easily.

RS232 Port:

Pins 1 2 3 4 5 6 7 8 9
Indication empty send receive empty ground empty empty empty empty

Note:
RS232 interface is set as below: Txd 1
6
Rxd 2
7
• Bit rate: 1200bps 3
8
• Byte: 8bit 4
9
• Completion code: 1bit GND 5

• Bit pattern: None

USB Port:
2 1

Pins 1 2 3 4
Indication +5V date+ date- GND 3 4

4.2 EPO Port (Optional)

EPO is the short for Emergency Power Off. EPO port is
on the rear panel of the UPS. It’s green. Users can cut
off the output of UPS immediately by operating EPO
port in case of emergency. 1 2

Normally, pin1 and pin2 are connected so that the

machine can be working normally. When some
emergencies happen, and when users have to cut off
the output, just need to disconnect the connection
between pin1 and pin2, or just pulling it out.

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4.3 Intelligent Card (Optional)

There is an intelligent slot on the rear panel of the UPS, it’s for SNMP card and dry contacts. Users can insert
any type intelligent card from those three into it to monitor and manager the UPS. And users don’t have to turn
off the UPS when install the intelligent card. Follow below process:

• First of all, remove the intelligent slot cover

• Then insert the intelligent card (SNMP card and dry contacts)
• Finally, screw the intelligent card back.
• Bit pattern: None

SNMP Card (optional)

SNMP card on UPS is compatible with the most software, hardware and network operating system, it is a
network management of UPS, with this function, UPS can login on internet , which can supply information of
UPS status and input power, and even possible to control UPS via net management system.

UPS Fail
1
Dry Contacts Card (optional) 6
Bypass
Summary Alarm
2
Battery Low
Insert the dry contacts card into the intelligent 7
GND 3
slot. It’s another type function of intelligent 8
UPS On

monitoring. Remote Shutdown 4

Line Loss
9
Common
5

Position Definition
PIN1 ON: UPS is malfunctioning
PIN2 ON: Alarm (system failure)
PIN3 Ground
PIN4 Remote shutdown
PIN5 Common
PIN6 ON: Bypass mode
PIN7 ON: Battery low
ON: Inverter mode
PIN8
OFF: Bypass mode
PIN9 ON: No AC power in

RT Series True Online UPS | 9

 5. Operation
5.1 Button Operation
25% 50% 75% 100%

VAC

E
LIN
Hz
OUTPUT
25% 50% 75% 100%

Button Function

“ON” key
Press the two keys for more than half a second to turn on the UPS.

“OFF” key
Press the two keys for more than half a second to turn off the UPS.

Press the two keys for more than 1 second and less than 5 seconds in Line
TEST/MUTE key mode or ECO mode or CUCF mode: UPS runs the self-test function.

Press the two keys for more than 1 second in battery

mode: UPS runs the mute function.
Not in setting mode:
Press or for more than half a second (less than 2 seconds):
display the items orderly.

INQUIRING key Press for more than 2 seconds: Circularly and orderly display the items
every 2 seconds, when press the key for some time again, it will turn to
output status.

In setting mode:
Press or for more than half a second (less than 2 seconds):
Select the setting option.

Not in setting mode:

• Press the key for more than 2 seconds: Function settings interface.
FUNCTION SETTINGS key In setting mode:
• Press the key for more than half a second (less than 2 seconds): go to
the function setting options.
• Press the key for more than 2 seconds: exit from this function settings
interface.

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 Epcom Power Line

Button Function
Press and hold and for more than 5 second: Change the direction
to display items.

25% 50% 75% 100%

ROTATE key
VAC

E
LIN
Press and hold The direction has
keys for more been changed in
Hz
OUTPUT

than 5 seconds. the picture.

25% 50% 75% 100%

5.2 Display Interface

Icon display
INPUT BATTERY OUTPUT LOAD TEMP
100%

100%
INPUT BATTERY OUTPUT LOAD TEMP

25%
25%

VDC

KW Battery capacity
Load capacity
75%

75%

display area
50%
50%

VAC
display area
C%
50%

50%
75%
75%

KVA
Digital display area Hz
25%

25%
100%
100%

KVA
Hz

C%
VAC

VDC
KV

Working mode
display area
fa
ST

ba
by
LI
ba
ec

pa
DB

ul
NE

tt
o

ss
Y

Display Function
Icon Display

Load Icon
The approximate load capacity percentage (0-25%, 26-50%, 51-75% and
76-100%) is indicated by the number of load bar sections illuminated.
When UPS is overloaded, the load icon will flash.

Mute Icon
Indicates the audible alarm is disabled/mute.
Press the mute key in the battery mode, the mute icon flash.

RT Series True Online UPS | 11

 Display Function
Icon Display

Fan Icon
Indicates fan working status. When the fan normally runs, the icon
displays rotation; if the fan is not connected or faulty, the icon will flash.

Fault Icon

Fault icon: Indicates UPS is in fault mode.

Battery Status Icon

Battery status icon: Indicates the battery capacity of 0-25%, 26-50%,
51-75%, and 76-100%. When the capacity of battery get low or battery
disconnected, the battery status icon will flash.

UPS Status Information

• In non-setting mode, it displays UPS output information when UPS

normally runs; Fault code will be told in fault mode.
Digital Display Area • In setting mode, users could adjust different output voltage, activate
ECO mode, activate CUCF mode, select an ID number and so on by
operating function setting keys and inquiring key.

Operation Mode

Indicates the power capacity of UPS within 20 seconds after startingup.

Working Mode Indicates UPS operation mode in 20 seconds, such as STDBY (standby
Display Area mode), BYPASS (Bypass mode), LINE (AC mode), BAT (Battery mode), BATT
(Battery Self Test mode), ECO (Economic mode), SHUTDN (Shutdown
mode), CUCF (Constant Voltage and Constant Frequency mode).

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5.3 UPS On/Off Operation

Operation Description
Icon Display

> Turn on the UPS with mains power

• With mains power connected, UPS works in bypass mode, its output is
same as the input voltage within the input range. If there is no need of
output voltage when mains power connected, you can set up bPS to
‘OFF’.Default bPS is ON, it means there is bypass output when power
on.
• Press the ON key for more than half a second to start the UPS, then it
will start the inverter.
Turn On the UPS
• Once started, the UPS will perform a self-test function. When the
self-test finishes, it will turn to online mode.

> Turn on the UPS by battery without mains power

• When main power is disconnected, press the ON key for more than
half a second to start UPS.
• The operation of UPS startup process is almost same as above
process with mains power. After the self-test finishes, UPS will work
in battery mode.

> Turn off the UPS in Line mode

• Press the OFF key for more than half a second to turn off the UPS.
• After UPS shutdown, there is no output. If output is needed, you can
set BPS ‘ON’ on LCD setting menu.
Turn Off the UPS
> Turn off the UPS in battery mode without mains power
• Press the OFF key for more than half a second to turn off the UPS.
When UPS shut down, it will do self-test first, until there is no display
on the panel.

• When UPS is in LINE Mode, press the self-test/mute key for more than
UPS 1 second. UPS gets to self-test mode and tests its status. It will exit
Self-Test/Mute Test automatically after finishing test.
Operation • When UPS is in BAT Mode, press the self-test/mute key for more than
1 second, the buzzer stops beeping. If you press the self-test/mute
key for one more second, it will restart to beep again.

RT Series True Online UPS | 13

 Operation Description
Icon Display

• Enter Setup interface. Press and hold the function setting key
for more than 2 seconds, then come to Setup interface, press and hold
the inquiring key ( , ) for more than half a second (less than
2 seconds), select the function setting, choose the setup interface,
at the moment, the letters flash.
• Enter the setup interface. Press and hold the function setting key
for more than half a second (less than 2 seconds), then come to the
setup interface, at this time, the letters doesn’t flash any more, the
numerical value flash. Press and hold the inquiring key ( , ) for
UPS Setting
more than half a second (less than 2 seconds), select the numerical
value in accordance with the function.
• Confirm the setup interface. After selecting numerical value, press
and hold the function setting for more than half a second (less
than 2 seconds). Now, the setting function is completed and the
numerical value illuminates without flashing.
• Exit from the setup interface. Press and hold function setting key
for more than half a second (less than 2 seconds), exit from the setup
interface and return to the main interface.

5.4 UPS Settings

LCD Display Settings

Output Voltage Setting

For 208/220/230/240 VAC models, you may

choose the following output voltage:

208: output voltage is 208Vac.

25% 50% 75% 100% 220: output voltage is 220Vac.
230: (default): output voltage is 230Vac.
240: output voltage is 240Vac.

For 100/110/115/120/127 VAC models, you may

22 0 V
choose the following output voltage:
BY

BY

100: output voltage is 100Vac.

D

25% 50% 75% 100%

ST

ST

110: output voltage is 110Vac.

115: output voltage is 115Vac
120 (default): output voltage is 120Vac.
127: output voltage is 127Vac.
25% 50% 75% 100% 25% 50% 75% 100%

14 | RT Series True Online UPS

22 0 VAC
NE

NE

NE
LI

LI

LI
 Epcom Power Line

LCD Display Settings

Low Voltage of Battery Setting

The battery voltage selecting interface.

25% 50% 75% 100% You may25%choose
50% the 100%
75% following output voltage:
25% 50% 75% 100% 25% 50%

9.8: Low voltage of battery is 9.8Vdc.

9.9: Low voltage of battery is 9.9Vdc.
10: Low voltage of battery is 10Vdc.
10 V
10.2: Low voltage of battery is 10.2Vdc.
10.5: Low voltage of battery is 10.5Vdc.
60 0 22
Y

Y
dEF (default): EOD voltage automatically 25%
varies with
DB

DB

DB
25% 50% 75% 100% 25% 50% 75% 100% 50% 75% 100% 25% 50%
ST

ST

ST
loads, including 21.5 hours dicharge protection.

25% 50% 75% 100% Frequency

25% Converter
50% 75% 100% Enable/Disable 25% 50% 75% 100% 25% 50% 7

24.0 22 0 90 0
VDC
w

VAC

s 0.0

NE
NE

NE

1 00 10 40

LI
LI

LI

%
KVA
25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%
Hz

25% 50% 75% 100% CF mode25%only

50% can
75% be set in STDBY mode.
100% 25% 50% 75% 100% 25% 50% 7

You maychoose the following two options:

60 0
ON: converter mode enable
OFF (default): converter mode disable 22 0 V
Y

Y
DB

DB

DB

DB
25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%
ST

ST

ST

ST

Output Frequency Setting

25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75

22 0 90 0 22 0
C
w

VAC

s 0.0
NE

NE
NE

NE

10 40 50 0
LI

LI
LI

LI

% C

KVA
25% 50% 75% 100% 25% 50% 75% 100%
Hz

25% 50% 75% 100% If frequency

25% 50% converter
75% 100% mode is enabled,
25% you
50% may
75% 100% 25% 50% 75

choose the following output frequency:

60 0 22 0
50 (default): presentsV output frequency is 50Hz.
60: presents output frequency is 60Hz.
Y

Y
DB

DB

DB

25% 50% 75% 100% 25% 50% 75% 100%

ST

ST

ST

RT Series True Online UPS | 15

25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%
 Mode Setting

Enable or disable Bypass function. You may choose

the following two options:
Bypass Mode Setting
ON: Bypass enable.
OFF (default): Bypass disable.

Enable or disable ECO function. You may choose the

following two options:
ECO Mode Setting
ON: ECO mode enable.
OFF (default): ECO mode disable.

This setting is mainly used for some special units.

Users are not advised to operate it. After starting EP
mode, output voltage display will have nine option
(240V, 230V, 220V, 208V, 100V, 110V, 115V, 120V,
127V) but the voltage output is still four option (240V,
EP Setting
230V, 220V, 208V). You can choose to shield the LCD
display capacity values whens starting up, you can
choose whether UPS go directly to the Line mode or
bypass mode when connect mains and automatically
start up.

EP setting ON required.
AUO setting only can be set in Stdby mode or Bypass
mode. You may choose the following two options:
ON: UPS will start up automatically and works in Line
AUO Setting
mode when connect mains.
OFF: UPS won’t start up automatically when connect
mains except EOD, it will work in standby or bypass
mode (Default).

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 % 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100% Epcom Power Line

5.5 Parameters Inquiring Operation

Press the inquiring key or for more than half a second (less than 2 seconds) to inquire about items. The inquired
V items include Input, Battery, Output, Load and Temperature. The displayed items
following:
60 0
V on LCD screen are shown as
22 0
Y

Y
DB

DB

DB

DB
% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%
ST

ST

ST

ST
LCD Display Description

% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%

.0 75%
VDC
100%

22 0 25% 50% 75%

VAC
100%

90 0
Output:
25%
Display
50% 75%w
the
100%
output voltage and output frequency of the
UPS. As the following graphic shows, the output voltage is 220V,
22 0 VAC

s 0.0

NE

NE

NE
NE

NE

0 10 40 50 0

LI

LI

LI
LI

LI

% C

the output frequency

KVA is 50Hz.

60 0 22 0
Hz Hz

% 100% 25% 50% 75% 100% 25% 50% 75% 100% V 25% 50% 75% 100% 25% 50% 75% 100%
Y

Y
DB

DB

DB
75% 100% 25% 50% 75% 100% 25% 50% 75% 100%
ST

ST

ST

75% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%

Load: Display the numerical value of the active power (WATT)

0 90 0 22 0
75% 100% 25% 50% 75% 100%
w
and apparent power (VA) of the load. For example, as the following
VAC
graphics shows,C the WATT of the load is 800W, VA is 1.0KVA
VAC

.0
NE

NE

NE
NE

10 40 50 0
LI

LI

LI
LI

KVA (when disconnect loads, it is a normal phenomenon to show

0
75% 100%
Hz

22 0
25% 50% 75% 100%
V a small numerical value of WATT and VA). Hz
25% 50% 75% 100% 25% 50% 75% 100%
Y

Y
DB

DB

75% 100% 25% 50% 75% 100%

ST

ST

100% 25% 50% 75% 100% 25% 50% 75% 100%

75% 100%

0 w
22 0
Temperature: Display the maximum temperature of
VAC
the components in the UPS. As the following graphics
NE

NE

NE

00 40 50 0
LI

LI

LI

KVA shows, the maximum temperature is 40˚C.

V Hz

100% 25% 50% 75% 100% 25% 50% 75% 100%

DBY

75% 100%
ST

% 100% 25% 50% 75% 100%

22 0 VAC
Input: Display the voltage and frequency of the input. As the
following graphics shows, the input voltage is 220V, input
NE

NE

0 50 0
LI

LI

frequency is 50Hz.
Hz

% 100% 25% 50% 75% 100%

RT Series True Online UPS | 17

 10 V
60 0 22 0 V

Y
DB

DB

DB

DB
25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%

ST

ST

ST

ST
LCD Display Description

25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%

24.0 22 0 90 0
Battery: Display the voltage and capacity of the battery.
VDC
w
As the followingVAC graphics shows, the battery voltage is 24V,

s 0.0

NE

NE
NE

NE
1 00 10
the capacity of battery is 100% (the capacity of battery is
40

LI

LI
LI

LI
% C

KVA
approximately Hzreckoned according to the battery voltage).
25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100% 25% 50% 75% 100%

5.6 Operation mode

Operation Mode and LCD Display Description

Turn to bypass mode under the following three

conditions:
• Connect mains power and the bypass setup is ON.
Bypass Mode • Turn off the UPS in line mode and the bypass setup is ON.
• Overload in line mode.
Note: When UPS is working in bypass mode, it has no back up
function.

Being in line mode are as following: When input mains

Line Mode corresponding to the working conditions, UPS will work
in line mode, LCD displays ‘Line’ .

UPS is powered off and no output supply power,

Stdby Mode
but still can charge batteries.

Being in battery mode are as following: the buzzer

beeps once every 4 seconds.
Battery Mode
When the mains power is low or unstable, UPS will turn
to battery mode at once, and LCD displays ‘batt’.

Being in ECO mode are as following: When the input

mains meet the input range of the ECO mode and the
ECO function is on, the UPS works in ECO mode. If
Ecco Mode input mains exceed the range of ECO several times
within one minute but stays in inverter input range,
UPS will work in inverting mode automatically. LCD
displays ‘ECO’ .

18 | RT Series True Online UPS

 Epcom Power Line

Operation Mode and LCD Display Description

Frequency conversion mode is mainly to provide a
stable voltage and frequency (mainly in terms of
frequency). After starting this mode, its output will not
be affected by utility to meet input needs of some
precision equipment and make users’ load more stable
and secure. After opening CUCF mode setup, LCD
displays ‘CUCF’. Under the CUCF mode, when the
CUCF Mode
output frequency is set to 50HZ, the load capacity
decreased to 80% of the original volume; when the
output frequency is set to 60HZ, the load capacity
decreased to 70% of the original capacity. The output
frequency is fixed with the setting values, it doesn’t
vary with utility change. And the UPS can not be set to
going bypass under this mode.

When UPS has a failure, the buzzer beeps and the

UPS turns to fault mode. UPS cuts off the output and
LCD displays fault codes. At the moment, users can
Fault Mode press the mute key to make the buzzer stop beeping
temporarily to wait for maintenance. Users can also
press the OFF key to shut down the UPS when confirm
that there is no serious fault.

6. Fault Messages
Table 1: Fault Code Messages
Fault Code Fault Type Bypass Output Note
0, 1, 2, 3, 4 Bus high yes
5, 6, 7, 8, 9, Bus low yes
10, 11, 12, 13, 14 Bus unbalance yes
15, 16, 17, 18, 19 Bus soft start fail yes
20, 21, 22, 23, 24 Inverter soft start fail yes
25, 26, 27, 28, 29 Inverter high yes
30, 31, 32, 33, 34 Inverter low yes
35, 36, 37, 38, 39 Bus discharge fail yes
40, 41, 42, 43, 44 Over heat yes
45, 46, 47, 48, 49 OP(inverter) short yes
50, 51, 52, 53, 54 Overload yes
55, 56, 57, 58, 59 Line NTC break yes
60, 61, 62, 63, 64 Shutdown fault yes
65, 66, 67, 68, 69 AC input fuse open yes unused
70, 71, 72, 73, 74 Communication fault yes unused
75, 76, 77, 78, 79 Communication fault yes
80, 81, 82, 83, 84 Relay fault yes
85, 86, 87, 88, 89 AC input SCR fault yes unused
90, 91, 92, 93, 94 CAN fault yes
RT Series True Online UPS | 19
 Table 2: Working Status Messages

S/N Working Status LCD Display Messages Alarm Beep

Inverter Mode (Mains Power)

Mains power voltage Working mode displays line No beep

1
Mains power high/low voltage One beep /
Working mode displays bAT
protection, switch to battery mode 4 sec

Battery Mode

One beep /
Battery voltage - normal Working mode displays bAT
4 sec
2

Warning for abnormal voltage of One beep /

Working mode displays bAT, Batflash
battery sec

Bypass Mode

Mains power – normal One beep /

Working mode displays byPASS
(under Bypass) 2 mins

3 Mains power – high voltage war- One beep /

Working mode displays byPASS
ning (under Bypass) 4 sec

Mains power – low voltage warning One beep /

Working mode displays byPASS
(under Bypass) 4 sec

Warning for Battery Disconnected

Working mode displays byPASS, bat display One beep /

Bypass mode
is 0, and flash all the time 4 sec

4 Working mode displays Line, bat display is One beep /

Inverter mode
0,and flash all the time 4 sec

LCD illuminateswhen power on, and display

the capacity of the UPS, some time later
Power on / Switch on 6 beeps
working mode displays Line or byPASS, bat
icon flash all the time

20 | RT Series True Online UPS

 Epcom Power Line

S/N Working Status LCD Display Messages Alarm Beep

Output Overload Protection

2 beeps /
Warning for mains power overload Working mode displays Line, load icon flash
sec

Protect operation for mains power Working mode displays FAULT and the
5 Long beep
mode overload corresponding codes

2 beeps /
Warning for battery overload Working mode displays bAT, load icon flash
sec
Protect operation for battery mode Working mode displays FAULT
Long beep
overload and the corresponding codes
Working mode displays byPASS, One beep /
6 Warning for bypass mode overload
load icon flash all the time 2 sec
Fan icon flash, working mode displays One beep /
7 Fans fault (fan icon)
depending on current mode 2 sec

Working mode displays FAULT, numerical value

8 Faults mode Long beep
area displays the corresponding error code

Note:
• End user need to provide below information when require to maintain the UPS.
• UPS Model No. & Serial No.
• Date of fault occurrence.
• Fault details (LCD status, noise, AC power situation, load capacity, battery capacity configuration ect.).

Table 3: Alarm Code Display

• The alarm code will be displayed in four digital tubes on the right of the numerical part of the LCD screen (red mark),
as shown below:

25% 50% 75% 100%

Alarm icon
Alarm code
NE
LI

25% 50% 75% 100%

• The alarm truth table during operations is shown as below:

• ‘ ’ signifies the alarm occurs, blank signifies no alarm appears.

RT Series True Online UPS | 21

 Display Remote Battery
Bypass Lost Overload
Value Shutdown Disconnected
0
1
2
3
4
5
The first
6
digital tube
from right 7
to left
8
9
A
B
C
D
E
F
Display Overcharging Mains Start-Up
Charger Fault
Value Warnings Reverse Abnormal
0
1
2
3
4
5
The second 6
digital tube
from right to 7
left 8
9

B
C
D
E
F

22 | RT Series True Online UPS

 Epcom Power Line

Display EEPROM Fan Low Low

Value Abnormal Abnorma Battery Battery

5
The third 6
digital tube
from right to 7
left
8

Display Bypass
Over Load Fault Mains Lost
Value Abnormal

1
The fourth 2
digital tube
from right to 3
left
4

Example:
• If the alarm code “2000” appears on the LCD screen, it indicates loss of mains power.

RT Series True Online UPS | 23

 7. Troubleshooting
When the system works in fault mode, the LCD displays as below:
Fault icon
Problem
Fault icon display, audible
buzzer alarm continually,
the fault code is 00-14
Fault icon display, audible
buzzer alarm continually,
the fault code is 15-24
Fault icon display, audible
buzzer alarm continually,
the fault code is 25-39
Fault icon display, audible
buzzer alarm continually,
the fault code is 40-44
Fault icon display, audible
buzzer alarm continually,
the fault code is 45-49
Fault icon display, audible
buzzer alarm continually,
thefault code is 50-54
24 | RT Series True Online UPS
25% 50% 75% 100%
t
ul
fa
Fault code
25% 50% 75% 100%
Possible Cause Solution
Bus bar voltage Test the bus bar voltage
fault or contact the supplier
Check the soft start circuit,
Soft start fault especially the soft start resistance
or contact the supplier directly
Inverter voltage
Contact the supplier
fault
overloaded, and the fan vent is not
obstructed, as well as the indoor
Over temperature temperature is not high. Leave alone the
inside UPS 10 minutes for cooling, and restart
it. If the problem persists, contact the
supplier
Turn off the UPS and disconnect all
the loads. Be sure there is no any
fault or internal short circuit of the
Output short-circuit loads.
And then restart the UPS. If the
problem persists, contact the
supplier.
Check the load level and disconnect the
non-critical equipments, recount the
Overload total capacity of your load and reduce the
load to the UPS. Check whether the load
equipments has fault or not.

Problem
Fault icon display, audible
buzzer alarm continually,
the fault code is 55-59
Fault icon display, audible
buzzer alarm continually,
the fault code is 60-64
Fault icon display, audible
buzzer alarm continually,
the fault code is 65-69
Fault icon display, audible
buzzer alarm continually,
fan icon in the LCD flickers
UPS fail to start when
operate ‘On’ key
Back up time become short
UPS doesn’t have any power
going through even mains
power on
Note:
When the output is short-circuited, the action of UPS protection will show up. Before
turning off the UPS, make sure to disconnect the entire loads and cut off the mains
CAUTION power supply, otherwiseit will make the AC inpushort circuit.
Possible Cause
Input NTC fault
Power fault
Input fuse fault
Fan fault
Pressing time too short
The input connection is not
ready or UPS internal
battery disconnect
UPS internal system fault
Battery undercharge
UPS overload
Battery maturing,
capacity descend
UPS input breaker
disconnected
Epcom Power Line
Solution
Contact the supplier
Check whether the input & output
power are normal or not, contact the
supplier if it is abnormal.
Check if the input fuse is burnt. Replace
the old fuse and restart the UPS. If the
problem persists, contact the supplier.
Check whether the fans are connected
and fixed well or not, and if fans are not
broken. If all seems fine, contact the
supplier.
Press the power key more than
2 seconds to start the UPS
Connect the input well, if the battery
voltage is too low, disconnect the input
and start the UPS with no-load
Contact the supplier
Keep the UPS battery recharging
more than 3 hours
Check the load level and disconnect
the non-critical equipments
Replace with new batteries, contact
the supplier to get the new batteries
and spare parts.
Reset the circuit breaker by manual.
RT Series True Online UPS | 25