HUỲNH NGỌC YẾN TRÂN

OBJECTIVE
Temporarily, my objective is to become a recruitment
consultant in a professional working environment in order to
+84359-230-559 comprehend human resources management and polish up
the ability I already had. While in the long run, I desire to
28/11/2000 become a professional HR Manager and add significant
value to the company.
hnyt2811@gmail.com

Address: 554/13 Cong WORK EXPERIENCE

Hoa St., Ward 13, Tan
FREELANCE CUSTOMER SERVICE
Binh District, Ho Chi GHN Joint Stock Company | 05/2020 - 08/2021
Minh City. Receipting and handling of customer claims and
complaints.
Improving operations efficiency and customer
SKILLS satisfaction.
Maintaining a positive work ethic and a
Time-management dedication to providing excellent service.
Processing orders, forms, applications and
Teamwork inquiries.
Communicating with customers via various
Communication
channels.
Problem-solving
TEACHING ASSISTANT
Emotional Intelligence Vinalearn Training Link Co., Ltd | 09/2020 - 08/2021
Solving and managing class-related issues.
Assisting students in accessing the lecture.
CERTIFICATE Class administration.
Monitoring, control, quality assessment and
planning for enhancing student quality.
EF SET English Certificate (C2 Proficient)

EF Standard English Test (EF SET) | 2021

EDUCATION
Scientific Research Consolation Prize
Ho Chi Minh City Open University
Ho Chi Minh City Open University | 2021
Bachelor of English Language | 2018 - 2022
Google Ads Search Certificate GPA: 7.1/10
Google Search Campaigns | 2021 Majoring in Business English
Won the award for Scientific Research in 2021
Member of The FFL Journal Club