Health

Quarter 1 – Module 4:
Consumer Welfare and Protection
Health - Grade 10
Alternative Delivery Mode
Quarter 1 - Module 4: Consumer Welfare and Protection
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploration of such work for profit.
Such agency office may, among other things, impose as a condition the payment of royalties.

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trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locale and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writers: Jefferson A. Pendaden
Editors: Fidel T. Wigan Jr.
Alexander M. Razo
Reviewers: Francis A. Domingo
Gina A. Amoyen
Evangeline A. Cabacungan
Illustrator: Jerson Rod Acosta
Layout Artists: Jerson Rod Acosta
Management Team: Tolentino G. Aquino
Ernesto B. Aquino Jr.
Gina A. Amoyen
Editha T. Giron
Jonathan P. Grabilez
Pacita L. Basabas
Editha T. Giron
Florecita G. Razo
Feljone G. Ragma
Mary Ann L. Cabilan
Arlene A. Niro
Alexander M. Razo
Florecita G. Razo
Pacita L. Basabas

Printed in the Philippines by

Department of Education - Region 1
Office Address: Flores St., Catbangen, City of San Fernando, La Union 2500
Telefax: (072) 607-8137/682-2324
E-mail Address: region1@deped.gov.ph
 10
Health
Quarter 1 – Module 4:
Consumer Welfare and Protection
Introductory Message
For the facilitator:

Welcome to the Health 10 Alternative Delivery Mode (ADM) Module on the Components
of Consumer Health!

This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help learners
acquire the needed 21st century skills while taking into consideration their needs and
circumstances.

As a facilitator you are expected to orient the learners on how to use this module. You
also need to keep track of the learners' progress while allowing them to manage their own
learning. Furthermore, you are expected to encourage and assist the learners as they do the
tasks included in the module.

For the learner:

Welcome to the Health 10 Alternative Delivery Mode (ADM) Module on the Components
of Consumer Health!

The hand is one of the parts of the human body. It is often used to depict skill, action and
purpose. Through our hands we may learn, create and accomplish. Hence, the hand in this
learning resource signifies that you as a learner is capable and empowered to successfully
achieve the relevant competencies and skills at your own pace and time. Your academic success
lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.

What I Know This part includes an activity that aims to check

what you already know about the lesson to take. If
you get all the answers correct (100%), you may
decide to skip this module.

What’s In This is a brief drill or review to help you link the

current lesson with the previous one.

What’s New In this portion, the new lesson will be introduced to

you in various ways such as a story, a song, a
poem, a problem opener, an activity or a situation.
 What is It This section provides a brief discussion of the
lesson. This aims to help you discover and
understand new concepts and skills.

What’s More This comprises activities for independent practice to

solidify your understanding and skills of the topic.
You may check the answers to the exercises using
the Answer Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process what
you learned from the lesson.

What I Can Do This section provides an activity which will help you
transfer your new knowledge or skill into real life
situations or concerns.

Assessment This is a task which aims to evaluate your level of

mastery in achieving the learning competency.

Additional Activities In this portion, another activity will be given to you

to enrich your knowledge or skill of the lesson
learned. This also tends retention of learned
concepts.

Answer Key This contains answers to all activities in the module.

At the end of this module you will also find:

References This is a list of all sources used in developing this

module.
The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included in
the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!
 What I Need to Know

Consumers have basic rights. They have the right to be protected from the selling of
dangerous and unsafe products. They also have the right to be protected from misleading
information or advertisement. Consumers can ask for the complete information they need to
make good choices in buying a product. Their rights to speak out when not satisfied with the
products or services should be exercised.

Consumers must know where to go for any complaint. The Department of Health, the
Department of Agriculture, and the Department of Trade and Industry are some of the
government agencies that protect the consumer’s rights.

Let us check what you know about

consumer welfare and protection.

Are you ready? Good luck!

In this module, you are expected to:

1. identify national and international government agencies and private organizations

that implement programs for consumer protection (H10CH-Ie-f-27);
2. participate in programs for consumer welfare and protection (H10CH-Ig-h-28).

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 What I Know

Pretest

Try answering the items without worrying at

all. Why? The result of this activity will not be
graded. I just want to check what you
already know about the lesson. Is that fine?
Let’s begin!

I. MY RIGHTS AS A CONSUMER

Directions: Identify national and international government agencies and private

organizations that implement programs for consumer protection and write these in the
bubble map below.

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II. DO YOU KNOW IT?

Directions: Identify the functions of the international and national government

agencies relative to consumer protection described in each statement. Choose your
answer from the word box below.

A. National Agencies

Bureau of Food and Drugs (BFAD)

Department of Health (DOH)
Department of Trade and Industry (DTI)

1. Enforces laws and regulations relating food

2. Adopts measures to ensure the quality of meat, milk products, cosmetics, and
other consumer foods
3. Ensures the quality and safety of products
4. Inspects establishments that dispense food
5. Monitors advertisements and retail ways in order to prevent any deception of
consumers

B. International Agencies

World Health Organization (WHO)

International Food Protection Institute (IFPI)
Food and Drug Administration (USFDA)

6. Ensures food protection through policies and practices for a safer global food
supply.
7. Protects and promotes public health through control and supervision of food
safety.
8. Directs international health within the United Nation’s System and to lead
partners and global health responses.

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 Module

4
What’s In

In the previous module, you have learned

about the complementary and alternative
healthcare modalities.

The government also plays an important

role in consumer protection. A consumer has rights
mandated by law. These are privileges that an
individual is guaranteed of health products and
services. The Republic Act No. 7394 also known
as Consumer Act of the Philippines is a law that
protects the interest of the consumer, promotes the
general welfare, and establishes standards of
conduct for business and industry. There are eight
basic rights of a consumer according to the Act
(Banzon, et al. 2005).

What’s New
Activity 1: FIND ME!
Directions: Read the following situations carefully and identify what particular consumer’s
right is violated. Write your answers in the activity notebook.

Right to safety Right to redress

Right to basic needs Right to representation
Right to choose Right to consumer education
Right to safety Right to a healthy environment

1. Mario is a 15-year-old out-of-school youth. He planned to enroll in the Alternative

Learning System (ALS) but he was not accepted because he was caught smoking many
times. ____________________________

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2. Kevin is fond of promos offered in big groceries. When Kevin went to his favorite grocery,
he bought one box of canned goods for a very low price. He later discovered that the
canned goods already expired.____________________________

3. Mrs. Sandoval works in a big company. Marie, an Insurance Agent, is a close friend of
hers. One day, Marie asked Mrs. Sandoval to visit her at home to introduce the
insurance products. While she was introducing her products, she started to give negative
comments about other insurances. ____________________________
4. During Christmas, XYZ Merchandize offers clearance sale. After knowing about the big
sale, the students went to the store to buy goods. While they were looking for some
items, a saleslady told them that they were not allowed to choose items in the second
floor. ____________________________
5. Government formulates policies without consultation from consumers
group.____________________________
6. Angelo longs to own an external drive. After three months of saving enough money to
buy it, he finally owned one. He bought it from a department store. Before leaving, he
made sure that it has warranty certificate. ____________________________
7. Toti was suffering from severe cough for one week. He went to a clinic for his check-up.
He was given bottled medicine without label._____________________________
8. Bagani Marikit is a far-flung barangay. It serves the people by giving free water. One day,
the people in the barangay got sick after drinking water. It was found out that the water
was contaminated with a certain chemical from the discharge of the factory
nearby._____________________________

What Is It

The Consumer Act of the Philippines is a law that protects the interest of the
consumer, promotes general welfare, and establishes standards of conduct for business
and industry.

Below are their functions relative to consumer protection.

A. Bureau of Food and Drugs (BFAD)
1. Serves as DOH key regulatory agency and implementer of the country’s food control
system
2. Ensures safe and good quality processed food, drug, and cosmetics
3. Regulates production, sale and traffic of food, drug, and cosmetics
4. Protects the health of the consumers and handles consumer complaints

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B. Department of Health (DOH)
1. Provides national policy direction and develops national plans, technical standards
and guidelines in health
2. Regulates all health services and products
3. Inspects establishments that dispense food
4. Adopts measures to ensure the quality of meat, milk products, cosmetics, and other
consumer goods

C. Department of Trade and Industry (DTI)

1. Serves as the primary coordinative, promotive, facilitative, and regulatory arm of the
government for the country’s trade, industry, and investment activities
2. Ensures the quality and safety of products
3. Checks the warranty and price tags of products
4. Monitors advertisements and retail ways in order to prevent any deception of
consumer
5. Guaranties consumer welfare and protection

Below are some international organizations relevant to consumer protection

A. International Food Protection Institute (IFPI) ensures food protection through policies
and practices for a safer global food supply.
B. Food and Drug Administration (FDA) protects and promotes public health through
control and supervision of food safety.
C. World Health Organization (WHO) directs international health within the United Nation’s
System and to lead partners and global health responses.

It’s Time:
According to the latest Pulse ASIA survey (Ulat
ng Bayan), 80% of the Filipino consumers arex aware
+y=
that there are laws protecting basic consumer rights.
(/archives/news-archives/dti-gains-80-consumer-awareness/)

Date Acquired: Thursday, May 14, 2020

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 What’s More

Good job! Now that you have

understood the different consumer’s rights
and have become familiar with the
government agencies that help protect the
consumers, let’s check how far you’ve gone.
Let’s move on.

Activity 1: My Agency Protection

Directions: Write the responsibilities of the following agencies relative to consumer

protection found below. Write your answers in the activity notebook.

DOH DTI
BFAD

 Checks the warranty and price tags of products

 Monitors advertisements and retail ways in order to prevent any deception
of consumer
 Enforces laws and regulations relating to food
 Acts on how foods are advertised and labeled
 Adopts measures to ensure the quality of meat, milk products, cosmetics,
and other consumer goods
 Watches for illegal price fixing

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Assessment 1
TRUE OR FALSE: Write TRUE if the sentence is correct or FALSE if it is incorrect. Write
your answers in the activity notebook.
1. Consumers have the right to basic needs such as adequate food, clothing, shelter,
health care, education, and sanitation.
2. Consumers have the right to choose products from a wide array of goods.
3. Right to redress is the consumer’s right to acquire knowledge and skills to become
an informed consumer.
4. Right to information is the consumer’s right to be protected from dishonest or
misleading advertising or labeling.
5. Consumers have the right to live and work in hazard-free environment that allows
them to live with dignity and their well-being assured.

What I Have Learned

 What are the international and national agencies that implement programs
that promote consumer welfare and protection?
 As a consumer, how can you participate in programs that promote your
rights and welfare as a consumer?

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 What I Can Do

WATCH AND LEARN!

Directions: Using your activity notebook, choose any of the following tasks that relate to the
agencies in consumer welfare and protection.
Role Tasks
News Writer Present the different international and
national agencies that protect consumer
welfare and protection. Convince your
readers of the importance of each agency.
Artist Present in a poster slogan your idea on the
significance and role of international and
national agencies in consumer welfare and
protection
Student Leader Present plans on how to convince the entire
student population in participating in
programs that promote consumer welfare
and protection.

Assessment
Posttest
I. LIST ME NOW!
Directions: Below is a table that needs to be completed. The first column should have the
names of the agency. The second column needs data on the role of the agency in consumer
welfare and protection. The third column necessitates further information that you can share
about the agency. The third column can either be your personal experience if you have
participated in their programs, experience of a friend/relative, or articles found in the internet
or other references. Write your answers in your activity notebook.
Other information of the
International/ National agency as regards
Roles of the agency
Agency consumer welfare and
protection.

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 II. WHO DOES IT
Directions: Read and analyze the situation below. Then answer the
questions that follow. Write your answers in your activity notebook.
SITUATION: You bought a bottle of medicine from an online seller. When the
order arrived, the bottle is not sealed and has no BFAD-approved seal.

1. Which agency should be concerned about your situation?

2. What should you do in this situation?

Additional Activity

Make a slogan that expresses the rights of a consumer. Write your slogan in a bond
paper.
Example: “Customer is always right”

Congratulations! You’re done.

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 11
What’s New
1. Right to basic needs
2. Right to safety
3. Right to information
4. Right to choose
5. Right to representation
6. Right to redress
7. Right to consumer education
8. Right to a healthy environment
Answer Key
4
Module
12
References
Banzon, Victoria, Jocelyn Bautista, Josefino Carlos, Josephine Carlos, Arlene Dela Vega,
Agripino Darilag, Evangelina De Leon, Rolando Palomique, and Santos Revilla. 2005.
Exploring with MAPEH IV. 1253 Greogorio Araneta Ave. cor. Maria Clara Street,
Quezon City: Vibal Publishing House, Inc.

Callo, Lualhati, Mark Kenneth Camiling, Johannsen Yap, Janeth Cagulang, Jose Doria,
Encarnita Deveraturda, and Jo-ann Grecia. 2015. Physical Education an Health -
Grade 10. 5th Floor Mabini Building, DepEd Complex Meralco Avenue, Pasig City:
Vibal Group, Inc.

Cipriano, Eduardo, Ma. Karina Melody Hernandez, Gernalyn Solano, Pinky Liberan, Adelina
Limos, Mark Fabella, Ronald Solis, and Ray Ferdinand Limos. 2018. The 21st
Century MAPEH in Action 10. 856 Nicanor Reyes Sr. St., Sampaloc, Manila: Rex
Book Store, Inc.

Felizardo, Ana Maria. 2009. Appreciate and Learn MAPEH IV. # 52 E.S. Lopez St.,
Panginay, Guiguinto, Bulacan: Victorios Publication, Inc.

2017. Learner's Material on the Philippine Health Insurance Corporation (PhilHealth) - Grade
10.

Skeptron Bizs (2015) 8 Rights of Consumer Accessed from youtube.com/watch?v=o_9Y-

u1ibos

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For inquiries or feedback, please write or call:

Department of Education - Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex

Meralco Avenue, Pasig City, Philippines 1600

Telefax: (632) 8634-1072; 8634-1054; 8631-4985

Email Address: blr.lrqad@deped.gov.ph * blr.lrpd@deped.gov.ph