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cwievi cwiKíbv Awa`ßivaxb cÖwZôvbmg~‡n cÖ`Ë bvMwiK †mev welqK Z_¨vejx


1. cÖwZkÖæZ bvMwiK †mevmg~n - cwievi cwiKíbvi A¯’vqx, `xN©‡gqv`x, ¯’vqx c×wZi †mev, gvI wkï ¯^v¯’¨ †mev, cÖRbb ¯^v¯’¨‡mev ‰K‡kviKvjxb ¯^v¯’¨ †mev I Z_¨

µwgK †mevi bvg ‡mev MªnY/cª`vb ‡mev MªnY/cª`vb cªwµqvq ‡mevmg~‡ni cªvw߯’vb ‡mevMªnY/ ‡mevmg~n Av‡e`‡bi ‡mev
bs cªwµqvq cª‡qvRbxq cª‡qvRbxq wdm msµvšÍ cª`v‡bi MªnY/ cª`v‡bi Rb¨ digm cª`v‡bi
KvMRcÎ/`wjjvw`i mgqmxgv wewfbœ I Zv cªvwßi AbjvBb
weeiY kZ©vewj Dcvq cªwµqv
(cª‡hvRb¨ (cª‡hvRb¨
†¶‡Î) †¶‡Î)
1. 0cwievi cwiKíbv c×wZ wfwËK †mev `¤úwZi b¤^i, †mev KbWg e¨ZxZ me¸wj c×wZ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Awdm cwievi cª‡hvR¨ bq cª‡hvR¨ bq
1(wgkª Lvevi ewo(mywL), ¯^í gvÎvi Lvevi cª`vb msµvšÍ KvW© webvg~‡j¨ cÖ`v Kiv nq| Dc‡Rjv cwievi cwiKíbv mgqm~Px cwiKíbv
.ewo (Avcb), KbWg(wbivc`), KbWg Gi cªwZ wcm g~j¨ 10 Kvh©vj‡qi Ggwm GBP-Gdwc †gvZv‡eK c×wZ wfwËK
Bb‡RKkb, AvBBDwW, (`k) cqmv BDwbU, BDwbqb ¯^v¯’¨ I †PKwj÷
cwievi Kj¨vY †K›`ª, AbymiY
m¨v‡UjvBU wK¬wbK, KwgDwbwU
wK¬wbK I cwievi Kj¨vY
mnKvixi `¤úwZ‡`i evwo
cwi`k©‡b
2. 0cwievi cwiKíbv ¯’vqx I `xN© †gqv`x `¤úwZi b¤^i, †mev webvg~‡j¨, AwaKš‘ 173/- ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Awdm cwievi cª‡hvR¨ bq cª‡hvR¨ bq
2c×wZi †mev (AvBBDwW) cª`vb msµvšÍ KvW© UvKv hvZvqvZ fvZv eve` Ges Dc‡Rjv cwievi cwiKíbv mgqm~Px cwiKíbv
.(cve©Z¨ AÂj Qvov) Ges cÖwZevi 92/- UvKv Kvh©vj‡qi Ggwm GBP-Gdwc †gvZv‡eK c×wZ wfwËK
wnmv‡e 276/- UvKv wZb evi BDwbU, BDwbqb ¯^v¯’¨ I †PKwj÷
d‡jvAvc †mev MÖn‡Yi ci cwievi Kj¨vY †K›`ª (wba©vwiZ AbymiY
†mev MªnxZv‡`i cª`vb Kiv ZvwiL Abyhvqx `xN© †gqv`x
nq| c×wZ K¨v‡¤ú)|
3. cwievi cwiKíbv `xN© †gqv`x c×wZi `¤úwZi b¤^i, †mev webvg~‡j¨, AwaKš‘ 230/- ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Awdm cwievi cª‡hvR¨ bq cª‡hvR¨ bq
†mev (AvBBDwW) cª`vb msµvšÍ KvW© UvKv hvZvqvZ fvZv eve` Ges Dc‡Rjv cwievi cwiKíbv mgqm~Px cwiKíbv
cve©Z¨ A‡ji Rb¨ Ges cÖwZevi 150/- UvKv Kvh©vj‡qi Ggwm GBP-Gdwc †gvZv‡eK c×wZ wfwËK
wnmv‡e 450/- UvKv wZb evi BDwbU, BDwbqb ¯^v¯’¨ I †PKwj÷
d‡jvAvc †mev MÖn‡Yi ci cwievi Kj¨vY †K›`ª (wba©vwiZ AbymiY
†mev MªnxZv‡`i cª`vb Kiv ZvwiL Abyhvqx `xN© †gqv`x
nq| c×wZ K¨v‡¤ú)|

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4. cwievi cwiKíbv `xN© †gqv`x `¤úwZi b¤^i, †mev webvg~‡j¨, AwaKš‘ 173/- ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv cwievi cwiKíbv cª‡hvR¨ cª‡hvR¨
c×wZi †mev (Bgcø¨v›U) cª`vb msµvšÍ KvW© UvKv hvZvqvZ fvZv eve` cwievi cwiKíbv Kvh©vj‡qi Ggwm c×wZ wfwËK bq bq
(cve©Z¨ AÂj Qvov) Ges Ges cÖwZevi 81/- GBP-Gdwc BDwbU (Awdm †PKwj÷ AbymiY
UvKv wnmv‡e 243/- UvKv mgqKvjxb/wba©vwiZ ZvwiL Abyhvqx
wZb evi d‡jvAvc †mev `xN© †gqv`x c×wZ K¨v‡¤ú)|
MÖn‡Yi ci †mev
MªnxZv‡`i cª`vb Kiv nq|
5. cwievi cwiKíbv ¯’vqx I `¤úwZi b¤^i, †mev webvg~‡j¨, AwaKš‘ 230/- ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv cwievi cwiKíbv cª‡hvR¨ cª‡hvR¨
`xN© †gqv`x c×wZi †mev cª`vb msµvšÍ KvW© UvKv hvZvqvZ fvZv eve` cwievi cwiKíbv Kvh©vj‡qi Ggwm c×wZ wfwËK bq bq
(Bgcø¨v›U) Ges cÖwZevi 115/- UvKv GBP-Gdwc BDwbU (Awdm †PKwj÷ AbymiY
cve©Z¨ A‡ji Rb¨ wnmv‡e 345/- UvKv wZb mgqKvjxb/wba©vwiZ ZvwiL Abyhvqx
evi d‡jvAvc †mev `xN© †gqv`x c×wZ K¨v‡¤ú)|
MÖn‡Yi ci †mev
MªnxZv‡`i cª`vb Kiv nq|
6. cwievi cwiKíbv ¯’vqx `¤úwZi b¤^i, †mev webvg~‡j¨, AwaKš‘ ¯’vqx ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px cwievi cwiKíbv cª‡hvR¨ cª‡hvR¨
c×wZi †mev(f¨v‡mKUgx I cª`vb msµvšÍ KvW© c×wZi †¶‡Î 2300/- cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK c×wZ wfwËK bq bq
wUD‡eKUgx ) UvKv ¶wZc~iY hvZvqvZ GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I †PKwj÷ AbymiY
(cve©Z¨ AÂj Qvov) fvZv eve` MªnxZv‡`i cwievi Kj¨vY †K›`ª (wba©vwiZ ZvwiL
cª`vb Kiv nq| Abyhvqx ¯’vqx c×wZi K¨v‡¤ú)|
7. cwievi cwiKíbv ¯’vqx `¤úwZi b¤^i, †mev webvg~‡j¨, AwaKš‘ ¯’vqx ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px cwievi cwiKíbv cª‡hvR¨ cª‡hvR¨
c×wZi †mev(f¨v‡mKUgx I cª`vb msµvšÍ KvW© c×wZi †¶‡Î 3450/- cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK c×wZ wfwËK bq bq
wUD‡eKUgx) UvKv ¶wZc~iY hvZvqvZ GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I †PKwj÷ AbymiY
cve©Z¨ A‡ji Rb¨ fvZv eve` MªnxZv‡`i cwievi Kj¨vY †K›`ª (wba©vwiZ ZvwiL
cª`vb Kiv nq| Abyhvqx ¯’vqx c×wZi K¨v‡¤ú)|
8. 0¯’vqx I `xN© ‡gqv`x cwievi `¤úwZi b¤^i, †mev webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px cwievi cwiKíbv cª‡hvR¨ cª‡hvR¨
2cwiKíbv c×wZi wel‡q cª`vb msµvšÍ KvW cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK c×wZ wfwËK bq bq
.DØy×KiY I †idvi GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I †PKwj÷ AbymiY
cwievi Kj¨vY †K›`ª, m¨v‡UjvBU
wK¬wbK, KwgDwbwU wK¬wbK I cwievi
Kj¨vY mnKvwii `¤úwZ‡`i evwo
cwi`k©‡b

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9. ¯’vqx I `xN©‡gqv`x cwievi `¤úwZi b¤^i, †mev hveZxq e¨qfvi cwievi ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px ¯’vqx c×wZi cª‡hvR¨ cª‡hvR¨
cwiKíbv c×wZi cª`vb msµvšÍ KvW cwiKíbv Awa`ßi KZ…©K cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK †ÿ‡Î c×wZ bq bq
cvk¦©cÖwZwµqv I RwUjZvi enb Kiv nq| GBP-Gdwc BDwbU, †h †Kvb miKvix MÖn‡Yi 40 w`‡bi
e¨e¯’vcbv/wPwKrmv nvmcvZvj| g‡a¨ c×wZ
MÖn‡bi Rb¨ †Kvb
RwUjZv n‡j|
`xN©‡gqv`x c×wZi
†ÿ‡Î GB c×wZ
hZw`b kix‡i
_vK‡e ZZw`b
ch©šÍ|
10. cvk¦© cÖwZwµqv/RwUjZv RwbZ `¤úwZi b¤^i, †mev 15000/- UvKv GKKvjxb ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv -- c×wZ MÖn‡bi cª‡hvR¨ cª‡hvR¨
Kvi‡Y g„Z/g„Zvi `vdb- cª`vb msµvšÍ KvW ZvrÿwbKfv‡e cwiKíbv cwievi cwiKíbv Kvh©vj‡qi Ggwm Kvi‡Y g„Z¨y e‡j bq bq
Kvdb/mrKvi eve` AvBbMZ Awa`ßi KZ…©K GBP-Gdwc BDwbU| cÖZ¨vwqZ n‡j
GKKvjxb ZvrÿwbKfv‡e cwi‡kva‡hvM¨
cwi‡kva‡hvM¨ A_©
(cve©Z¨ AÂj Qvov)
11. cvk¦© cÖwZwµqv/RwUjZv RwbZ 20000/- ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª Dc‡Rjv -- c×wZ MÖn‡bi
Kvi‡Y g„Z/g„Zvi `vdb- UvKv GKKvjxb cwievi cwiKíbv Kvh©vj‡qi Ggwm Kvi‡Y g„Z¨y e‡j
Kvdb/mrKvi eve` AvBbMZ ZvrÿwbKfv‡e cwiKíbv GBP-Gdwc BDwbU| cÖZ¨vwqZ n‡j
GKKvjxb ZvrÿwbKfv‡e Awa`ßi KZ…©K
cwi‡kva‡hvM¨ A_© cwi‡kva‡hvM¨
cve©Z¨ A‡ji Rb¨
12. 0cªRbb ¯^v¯’¨ †mev `¤úwZi b¤^i webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px -- cª‡hvR¨ cª‡hvR¨
3 cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK bq bq
. GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª I m¨v‡UjvBU
wK¬wbK
13. 0cywó †mev -- webvg~‡j¨ Awdm mgqm~Px -- cª‡hvR¨ cª‡hvR¨
4 -H- †gvZv‡eK bq bq
.
14. 0Mf©Kvjxb †mev `¤úwZi b¤^i webvg~‡j¨ Awdm mgqm~Px -- cª‡hvR¨ cª‡hvR¨
5 -H- †gvZv‡eK bq bq
.

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15. 0cªme †mev `¤úwZi b¤^i webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, wba©vwiZ 24 N›Uv -- cª‡hvR¨ cª‡hvR¨
6 BDwbqb ¯^v¯’¨ I cwievi Kj¨vY †K›`ª bq bq
.
16. 0cªme cieZ©x †mev `¤úwZi b¤^i webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv 24 N›Uv -- cª‡hvR¨ cª‡hvR¨
7 cwievi cwiKíbv Kvh©vj‡qi Ggwm bq bq
. GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª I m¨v‡UjvBU
wK¬wbK
17. 0Mf©cvZ cieZ©x †mev `¤úwZi b¤^i webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px -- cª‡hvR¨ bq cª‡hvR¨ bq
8 cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK
. GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª I m¨v‡UjvBU
wK¬wbK
18. 0gvwmK wbqwgZKiY `¤úwZi b¤^i webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px -- cª‡hvR¨ bq cª‡hvR¨ bq
9 cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK
. GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª
19. 1cªme cieZ©x cwievi `¤úwZi b¤^i webvg~‡j¨ -H- Awdm mgqm~Px -- cª‡hvR¨ bq cª‡hvR¨ bq
0cwiKíbv †mev †gvZv‡eK
.
20. 1GmwcAvB/GBPAvBwf -- webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv Awdm mgqm~Px -- cª‡hvR¨ bq cª‡hvR¨ bq
1cªwZ‡iva cwievi cwiKíbv Kvh©vj‡qi Ggwm †gvZv‡eK
. GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª, m¨v‡UjvBU
wK¬wbK, KwgDwbwU wK¬wbK I cwievi
Kj¨vY mnKvwii `¤úwZ‡`i evwo
cwi`k©‡b
21. 1beRvZ‡Ki cwiPh©v -- webvg~‡j¨ mKvj 8.00 n‡Z -- cª‡hvR¨ bq cª‡hvR¨ bq
2 -H- `ycyi 2.30 wgt
.

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22. 1mvavib †iv‡Mi wPwKrmv -- webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv mKvj 8.00 n‡Z -- cª‡hvR¨ bq cª‡hvR¨ bq
3 cwievi cwiKíbv Kvh©vj‡qi Ggwm `ycyi 2.30 wgt
. GBP-Gdwc BDwbU, BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª I m¨v‡UjvBU
wK¬wbK
23. 1‰K‡kviKvjxb ¯^v¯’¨ †mev -- webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, BDwbqb mKvj 8.00 n‡Z -- cª‡hvR¨ bq cª‡hvR¨ bq
4 ¯^v¯’¨ I cwievi Kj¨vY †K›`ª, `ycyi 2.30 wgt
. m¨v‡UjvBU wK¬wbK, KwgDwbwU wK¬wbK
I cwievi Kj¨vY mnKvwii
`¤úwZ‡`i evwo cwi`k©‡b
24. 1‡mev msµvšÍ mKj d‡jvAvc `¤úwZi b¤^i I †mev webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv mKvj 8.00 n‡Z -- cª‡hvR¨ bq cª‡hvR¨ bq
5I RwUjZvi †¶‡Î ‡mev cª`vb m¤úwK©Z Z_¨vw` cwievi cwiKíbv Kvh©vj‡qi Ggwm `ycyi 2.30 wgt
.MªnxZv‡K D”PZi nvmcvZv‡j GBP-Gdwc BDwbU,BDwbqb ¯^v¯’¨ I
†idvi Kiv cwievi Kj¨vY †K›`ª, m¨v‡UjvBU
wK¬wbK, KwgDwbwU wK¬wbK
25. 1¯^v¯’¨ I cwievi cwiKíbv webvg~‡j¨ ‡Rjv gv I wkï ¯^v¯’¨ †K›`ª, Dc‡Rjv mKvj 8.00 n‡Z -- cª‡hvR¨ bq
6welqK Z_¨, wk¶v I cwievi cwiKíbv Kvh©vj‡qi Ggwm `ycyi 2.30 wgt
.DØy×KiY GBP-Gdwc BDwbU,BDwbqb ¯^v¯’¨ I
cwievi Kj¨vY †K›`ª, m¨v‡UjvBU
wK¬wbK, KwgDwbwU wK¬wbK, cwievi
Kj¨vY mnKvwii `¤úwZ‡`i evwo
cwi`k©‡b

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2. cÖwZkÖæZ bvMwiK †mevmg~n - gv I wkï ¯^v¯’¨ †mev

gvZ„m`b I wkï m¦v¯n¨ cÖwk¶Y cÖwZôvb


AvwRgcyi, XvKv-1205|

µwgK bs †mevi bvg ‡mev cÖ`vb c×wZ cÖ‡qvRbxq KvMRcÎ Ges cÖvwß †mevi g~j¨ Ges cwi‡kva †mev cÖ`v‡bi `vwqZ¡cÖvß Kg©KZ©v
¯’vb c×wZ mgqmxgv
1 2 3 4 5 6 7
(K) gv-Gi †mev Av‡M Avm‡j Av‡M †mev cÖwZôv‡bi wba©vwiZ †W‡¯‹ Kg©iZ webvg~‡j¨; Z‡e cix¶v-wbix¶vi mKvj 8.00 NwUKv  wmwbqi Kbmvj‡U›U/
1| ewnt wefvM

 Mf©eZx †mev cvIqvi wfwˇZ ‡¯^”Qvq Kg©Pvix‡`i wbKU miKvi KZ…©K Rb¨ miKvi KZ©„K wba©vwiZ wd n‡Z †ejv 2.30  Rywbqi Kbmvj‡U›U/
 M‡f©vËi †mev AvMZ †mev MÖn‡b”QyK wba©vwiZ †iwRt wd (5/- UvKv) cÖ`vb Ki‡Z nq| NwUKv ch©šÍ|  †gwW‡Kj Awdmvi/
(Postnatal Care) gv-‡K †mev cÖ`vb Kiv cÖ`vb ¯^v‡c‡¶ bvg wbeÜb c~e©K
 cwievi Kj¨vY
 cÖRbbZ‡š¿i/ †hŠbevwnZ nq| KvW©/ wUwKU msMÖn Kiv|
cwi`wk©Kv
†iv‡Mi †mev MvBbx-Ae&m ewn:wefvM
 PABX:
 mvaviY †ivMx‡`i †mev
58610041,
 wK‡kvi-wK‡kvix‡`i 58610114
cÖRbb ¯^v¯’¨ †mev
 gv‡q‡`i wUwU(T.T) wUKv
cÖ`vb
 fvqv (VIA) cix¶v
(L) wkï †mev Av‡M Avm‡j Av‡M †mev cÖwZôv‡bi wba©vwiZ †W‡¯‹ Kg©iZ webvg~‡j¨; Z‡e cix¶v-wbix¶vi mKvj 8.00 NwUKv  wmwbqi Kbmvj‡U›U/
 beRvZ‡Ki †mev cvIqvi wfwˇZ ‡¯^”Qvq Kg©Pvix‡`i wbKU miKvi KZ…©K Rb¨ miKvi KZ©„K wba©vwiZ wd n‡Z †ejv 2.30  Rywbqi Kbmvj‡U›U/
 18eQ‡ii Kg eqmx AvMZ †mev MÖn‡b”QyK wba©vwiZ †iwRt wd (5/- UvKv) cÖ`vb Ki‡Z nq| NwUKv ch©šÍ|  †gwW‡Kj Awdmvi/
wkï I wK‡kvi- wkï‡`i‡K †mev cÖ`vb Kiv cÖ`vb ¯^v‡c‡¶ bvg wbeÜb c~e©K
 cwievi Kj¨vY
wK‡kvix‡`i †mev nq| KvW©/ wUwKU msMÖn Kiv;
cwi`wk©Kv
 BwcAvB (wUKv`vb) wkï ewn:we©fvM
†mev  PABX:
 wfUvwgb G K¨vcmyj 58610041,
weZiY 58610114
 K…wgbvlK †Ue‡jU
weZiY
 ¯^v¯’¨ wk¶v

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(M) ¯^v¯’¨ wk¶v I KvDwÝwjs eva¨Zvg~jK ¯^v¯’¨ wk¶v K¶ webvg~‡j¨ mKvj 8.00  KvDwÝji
 `¤úwZ I cwiev‡ii Ab¨vb¨ NwUKv n‡Z  PABX:
m`m¨‡`i gv‡qi ¯^v¯’¨ I wkïi †ejv 2.30 58610041,
cwiPh©v(†hgb: ey‡Ki `ya LvIqv‡bv, NwUKv ch©šÍ| 58610114
evowZ Lvevi, BZ¨vw`) m¤^‡Ü
KvD‡Ýwjs Kiv nq|
(N) cwievi cwiKíbv †mev ‡¯^”Qvq †mev MÖn‡b”QyK †¯^”Qv m¤§wZ cÎ webvg~‡j¨ (ïay KbWg e¨wZ‡i‡K) eis mKvj 8.00  wmwbqi Kbmvj‡U›U/
 cwiievi cwiKíbv welqK civgk© `¤úwZ‡`i hvPvB-evQvB cwievi cwiKíbv K¶ miKvi KZ©„K NwUKv n‡Z  Rywbqi Kbmvj‡U›U/
cÖ`vb (Counselling &  AvB BD wW / KcviwU †mev †ejv 2.30  †gwW‡Kj Awdmvi/
 Lvevi ewo, KbWg Screening) K‡i Dchy³ MÖnxZv‡K 150/- UvKv; NwUKv ch©šÍ|
 wmwbqi óvd bvm©/
 R¤§wb‡ivaK Bb‡RKkb c×wZ wVK Kiv nq|  Bgcø¨v›U †mev MÖnxZv‡K 150/-  cwievi Kj¨vY cwi`wk©Kv
 AvB BD wW / Kcvi-wU UvKv;
 PABX:
 Bgcø¨v›U  f¨v‡mKUwg/Gb Gmwf (¯’vqx 58610041,
 Gg Avi I Mf©cvZRwbZ †mev c×wZ- cyiæl)-‡mev MÖnxZv‡K 58610114
 f¨v‡mKUwg/GbGmwf 2000/-UvKv;
(¯’vqx c×wZ- cyiæl)  wUD‡eKUgx (¯’vqx c×wZ-gwnjv)
 wUD‡eKUgx (¯’vqx c×wZ- gwnjv) †mev MÖnxZv-†K 2000/- UvKv I
 cwievi cwiKíbv c×wZ Ab¨vb¨ myweav cÖ`vb Kiv nq|
e¨enviRwbZ cvk¦©-cÖwZwµqv I KbW‡gi g~j¨(cÖwZ WRb)-
RwUjZvi †mev 1.20(GK UvKv wek cqmv)
 Bwmwc

(O) mgvR †mev A_©‰bwZK Ae¯’vi †cÖw¶‡Z  cÖ‡qvRbxq mvnv‡h¨i cÖ‡hvR¨ bq mKvj 8.00 mgvR †mev Kg©KZ©v
 Mixe †ivMx‡`i wPwKrmv welqK cÖ`vb Kiv nq| wel‡q wba©vwiZ di‡g NwUKv n‡Z  PABX:
†mev I Avw_©K mnvqZv mswkøó wPwKrm‡Ki †ejv 2.30 58610041,
mycvwik NwUKv 58610114
 mgvR †mev K¶

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8

(P) j¨ve‡iUix †mev Av‡M Avm‡j Av‡M †mev  cÖ‡qvRbxq cix¶vi  cix¶v-wbix¶vi Rb¨ miKvi KZ©„K mKvj 8.00 `vwqZ¡cªvß †gwW‡Kj Awdmvi
 c¨v_jRx cix¶v (i³, cÖmªve I cvIqvi wfwˇZ ‡¯^”Qvq wel‡q mswkøó wba©vwiZ wd cÖ`vb Ki‡Z nq| NwUKv n‡Z (c¨v_jwR/
cvqLvbv) AvMZ †mev MÖn‡b”QyK gv I wPwKrm‡Ki civgk©  Z‡e `y:¯’ I Mixe †ivMx‡`i †ejv 2.30 Avëªvm‡bvMÖvg/
 AvjUªv‡mv‡bvMÖvg wkï‡`i‡K †mev cÖ`vb Kiv  c¨v_jRx K¶ webvg~‡j¨ Kiv nq| NwUKv i³ mÂvjb/G·-†i)
 GKvª-†i nq|  AvjUªv‡mv‡bvMÖvg K¶  wewfbœ cix¶vi g~j¨ ZvwjKv  PABX:
 i³ mÂvjb  GKvª-†i K¶ ms‡hvRbx-1 `ªóe¨|  58610041,
 i³ mÂvjb K¶ 58610114

(K) Ae&m/ MvBbx wefvM Avmb k~b¨ _vKv mv‡c‡¶ fwZ© wd eve` miKvi webvg~‡j¨; Z‡e †cwqs †eW I †Kweb- 24 N›Uv  wmwbqi Kbmvj‡U›U/
2| AvšÍt wefvM

 wbivc` cÖme cwiPvjbv fwZ© Kiv nq I cÖ‡qvRbxq KZ…©K wba©vwiZ wd G fwZ©K…Z †ivMx‡`i †¶‡Î ‰`wbK  Rywbqi Kbmvj‡U›U/
 wmRvwiqvb Acv‡ikb| wPwKrmv/e¨e¯’vcbv wbwðZ 10(`k) UvKv cÖ`vb wmU fvov I I,wU PvR© wbgœiƒc:  †gwW‡Kj Awdmvi/
 Mf©Kvjxb, cÖmeKvjxb Ges cÖme Kiv nq | KiZt fwZ© K¶/Riæix  ‡cwqs weQvbv- fvov 200 UvKv I  wmwbqi óvd bvm©/
cieZx© wewfbœ RwUjZvq †mev wefvM †_‡K fwZ© dg© I,wU PvR©- 1000 UvKv;
msMÖn Ki‡Z nq|  cwievi Kj¨vY cwi`wk©Kv
cÖ`vb|  ‡Kweb- fvov 275 UvKv I I, wU
 ‡jevi / IwU  PABX:
 mKj Gynaecological PvR©- 2000 UvKv| GQvovI
58610041,
Acv‡ikb m¤úv`b Kiv nq|  †cvó Acv‡iwUf cix¶v- wbix¶vi Rb¨ miKvi
58610114
K¶| KZ©„K wba©vwiZ wd cÖ`vb Ki‡Z
 cÖkvmb kvLv/wnmve nq|
kvLv
(L) wkï wefvM Avmb k~b¨ _vKv mv‡c‡¶ fwZ© wd eve` miKvi webv g~‡j¨; Z‡e †cwqs †eW I 24 N›Uv  wmwbqi Kbmvj‡U›U/
 gvivZ¥K Amy¯’ beRvZ‡Ki †mev fwZ© Kiv nq I cÖ‡qvRbxq KZ…©K wba©vwiZ wd †Kweb-G fwZ©K…Z †ivMx‡`i †¶‡Î  Rywbqi Kbmvj‡U›U/
 12 (evi) ermi eqm ch©šÍ wPwKrmv/e¨e¯’vcbv wbwðZ 10(`k) UvKv cÖ`vb cix¶v- wbix¶vi Rb¨ miKvi KZ©„K  †gwW‡Kj Awdmvi/
gvivZ¥K Amy¯’ wkï‡`i †mev cÖ`vb Kiv nq | KiZt fwZ© K¶/Riæix wba©vwiZ wd cÖ`vb Ki‡Z nq|
 wmwbqi óvd bvm©/
wefvM †_‡K fwZ© dg©
msMÖn Ki‡Z nq|  cwievi Kj¨vY cwi`wk©Kv
 wkï I beRvZK  PABX:
IqvW©| 58610041,
58610114
 cÖkvmb kvLv/wnmve
kvLv

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(Q) G¨v‡bm‡_wmqv †mev AMÖvwaKvi wfwˇZ cÖ`vb Kiv Acv‡ikb w_‡qUvi/ webvg~‡j¨ 24 N›Uv  Rywbqi Kbmvj‡U›U/
 Acv‡ikb c~e©eZ©x cix¶v I nq| †cv÷ Acv‡iwUf K¶/  †gwW‡Kj Awdmvi/
e¨e¯’vcbv cÖkvmwbK kvLv  wmwbqi óvd bvm©/
 Acv‡ikbKvjxb e¨e¯’vcbv  cwievi Kj¨vY cwi`wk©Kv
 Acv‡ikb cieZ©x e¨e¯’vcbv
 PABX:
58610041,
58610114

24 N›Uv cÖm~wZ gv I gvivZ¥K Amy¯’  Zvr¶wbK e¨e¯’vcbv I  


3| Riyix wefvM

miKvi KZ…©K webvg~‡j¨; Z‡e cix¶v- wbix¶vi Rb¨ 24 N›Uv wmwbqi Kbmvj‡U›U/
wkï‡`i Zvr¶wYK †mev cÖ`vb| fwZ© KiY; Z‡e Avmb wba©vwiZ †iwRt wd miKvi KZ©„K wba©vwiZ wd cÖ`vb  Rywbqi Kbmvj‡U›U/
ïb¨ bv _vK‡j/DbœZ (5/- UvKv) cÖ`vb Ki‡Z nq|  †gwW‡Kj Awdmvi/
wPwKrmvi cÖ‡qvR‡b ¯^v‡c‡¶ bvg wbeÜb  wmwbqi óvd bvm©/
we‡klvwqZ nvmcvZv‡j c~e©K KvW©/ wUwKU
 cwievi Kj¨vY cwi`wk©Kv
†cÖiY| msMÖn Kiv|
 PABX:
 Riæix wefvM
58610041,
58610114
 G¨v¤^y‡jÝ Av‡M Avm‡j Av‡M †mev mswkó wPwKrm‡Ki webvg~‡j¨ 24 N›Uv cÖkvmwbK Kg©KZ©v
†mev
4| Ab¨vb¨ mnvqK

cvIqvi wfwˇZ| mycvwik  PABX:


cÖkvmb kvLv/ 58610041,
Riæix wefvM 58610114

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10

3. cÖwZkÖæZ bvMwiK †mevmg~n - gv I wkï ¯^v¯’¨ †mev

‡gvnv¤§`cyi dvwU©wjwU mvwf©‡mm GÛ †Uªwbs †m›Uvi Ges 100 kh¨v wewkó gv I wkï ¯^v¯’¨ nvmcvZvj
‡gvnv¤§`cyi, XvKv-1207|

µwgK bs †mevi bvg ‡mev cÖ`vb c×wZ cÖ‡qvRbxq KvMRcÎ †mevi g~j¨ Ges †mev cÖ`v‡bi `vwqZ¡cÖvß Kg©KZ©v
Ges cÖvwß ¯’vb cwi‡kva c×wZ mgqmxgv

1 2 3 4 5 6 7

(K) gv-Gi †mev Av‡M Avm‡j Av‡M †mev - cÖwZôv‡bi wba©vwiZ webvg~‡j¨; Z‡e mKvj 8.00 NwUKv  wmwbqi Kbmvj‡U›U
cvIqvi wfwˇZ ‡¯^”Qvq †W‡¯‹ Kg©iZ cix¶v-wbix¶vi Rb¨ n‡Z †ejv 2.30  Rywbqi Kbmvj‡U›U
 Mf©eZx †mev (Antinatal care) AvMZ †mev MÖn‡b”Qy Kg©Pvix‡`i wbKU miKvi KZ©„K wba©vwiZ NwUKv ch©šÍ|
 M‡f©vËi †mev (Postnatal Care)  †gwW‡Kj Awdmvi
gv-‡K †mev cÖ`vb Kiv miKvi KZ…©K wba©vwiZ wd cÖ`vb Ki‡Z nq|
 cÖRbbZ‡š¿i/ †hŠbevwnZ †iv‡Mi †mev nq| †iwRt wd (5/- UvKv)  wmwbqi ÷vd bvm©
(RTI/STI) cÖ`vb ¯^v‡c‡¶ bvg  GmGwmGgI
 mvaviY †ivMx‡`i †mev wbeÜb c~e©K KvW©/  cwievi Kj¨vY cwi`wk©Kv
 wK‡kvi-wK‡kvix‡`i cÖRbb ¯^v¯’¨ †mev wUwKU msMÖn Kiv|
(ARSH) - Ae&m ewnwe©fvM
 gv‡q‡`i wUwU(T.T) wUKv cÖ`vb
1| ewnwe©fvM

 fvqv (VIA) I wmweB (CBE) cix¶v


 ¯^v¯’¨ wkÿv K¬vk
(L) wkï †mev Av‡M Avm‡j Av‡M †mev - cÖwZôv‡bi wba©vwiZ webvg~‡j¨; Z‡e mKvj 8.00 NwUKv  wmwbqi Kbmvj‡U›U
cvIqvi wfwˇZ ‡¯^”Qvq †W‡¯‹ Kg©iZ cix¶v-wbix¶vi Rb¨ n‡Z †ejv 2.30  Rywbqi Kbmvj‡U›U
 beRvZ‡Ki †mev AvMZ †mev MÖn‡b”Qy Kg©Pvix‡`i wbKU miKvi KZ©„K wba©vwiZ NwUKv ch©šÍ|
 18eQ‡ii Kg eqmx wkï I  †gwW‡Kj Awdmvi
wkï‡`i‡K †mev cÖ`vb miKvi KZ…©K wba©vwiZ wd cÖ`vb Ki‡Z nq|
wK‡kvi-wK‡kvix‡`i †mev Kiv nq| †iwRt wd (5/- UvKv)  wmwbqi ÷vd bvm©
 BwcAvB (wUKv`vb) †mev cÖ`vb ¯^v‡c‡¶ bvg  GmGwmGgI
 wfUvwgb G K¨vcmyj weZiY wbeÜb c~e©K KvW©/  cwievi Kj¨vY cwi`wk©Kv
 K…wgbvlK U¨ve‡jU weZiY wUwKU msMÖn Kiv;
 ¯^v¯’¨ I cywó wk¶v -wkï ewnwe©fvM
(M) ¯^v¯’¨ wk¶v I KvD‡Ýwjs eva¨Zvg~jK ¯^v¯’¨ wk¶v K¶ webvg~‡j¨ mKvj 8.00 NwUKv  Kbmvj‡U›U
(gvwëwgwWqvhy³) n‡Z †ejv 2.30  ‡gwW‡Kj Awdmvi
 `¤úwZ I cwiev‡ii Ab¨vb¨

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m`m¨‡`i gv‡qi ¯^v¯’¨ I wkïi NwUKv ch©šÍ|  cywówe`


cwiPh©v(†hgb: ey‡Ki `ya LvIqv‡bv,  mgvR‡mev Kg©KZ©v
evowZ Lvevi, BZ¨vw`) m¤^‡Ü
KvD‡Ýwjs Kiv nq|  KvDwÝji
 gwU‡fUi
(N) cwievi cwiKíbv †mev ‡¯^”Qvq †mev MÖn‡b”Qy †¯^”Qv m¤§wZ cÎ webvg~‡j¨ (ïay KbWg mKvj 8.00 NwUKv  wmwbqi Kbmvj‡U›U
 cwiievi cwiKíbv welqK civgk© `¤úwZ‡`i hvPvB-evQvB cwievi cwiKíbv K¶ e¨wZ‡i‡K) eis n‡Z †ejv 2.30  Rywbqi Kbmvj‡U›U
(Counselling & miKvi KZ©„K NwUKv ch©šÍ|
cÖ`vb  †gwW‡Kj Awdmvi
 Lvevi ewo, KbWg, Bwmwc
Screening) K‡i Dchy³  AvB BD wW / -cÖme cieZx©
c×wZ wVK Kiv nq| KcviwU †mev cwievi cwiKíbv-  wmwbqi ÷vd bvm©
 R¤§wb‡ivaK Bb‡RKkb MÖnxZv‡K 173/- 24 N›Uv  GmGwmGgI
 AvB BD wW / Kcvi-wU UvKv;  cwievi Kj¨vY cwi`wk©Kv
 Bgc-¨v›U  Bgcø¨v›U †mev
 Gg Avi I Mf©cvZRwbZ †mev MÖnxZv‡K 173/-
 f¨v‡mKUwg/GbGmwf UvKv;
(¯’vqx c×wZ- cyiæl)  f¨v‡mKUwg/Gb
 wUD‡eKUgx (¯’vqx c×wZ- gwnjv) Gm wf (¯’vqx
(wgwb j¨vc I j¨vcvi‡¯‹vwc) c×wZ- cyiæl)-
‡mev MÖnxZv‡K
 cwievi cwiKíbv c×wZ e¨enviRwbZ 2300/-UvKv;
cvk¦©-cÖwZwµqv I RwUjZvi †mev
 wUD‡eKUgx (¯’vqx
 cÖme cieZx© cwievi cwiKíbv †mev c×wZ-gwnjv)
 m‡bvMvB‡WW Bgcø¨v›U wi‡gvfvj †mev MÖnxZv-†K
 wn‡÷‡iv‡¯‹vwc MvB‡WW AvBBDwW 2300/- UvKv I
wi‡gvfvj Ab¨vb¨ myweav
cÖ`vb Kiv nq|
KbW‡gi g~j¨(cÖwZ
WRb)- 1.20(GK
UvKv wek cqmv)
(O) BbdvwU©wjwU †mev Av‡M Avm‡j Av‡M †mev mswkøó wPwKrm‡Ki webvg~‡j¨ 24 N›Uv `vwqZ¡cªvß
 wbtmšÍvb `¤úwZ‡`i mšÍvb bv nIqvi KviY cvIqvi wfwˇZ| mycvwik  wmwbqi Kbmvj‡U›U
wPwýZKiY I cÖv_wgK wPwKrmv cÖ`vb| cÖkvmb kvLv/  Rywbqi Kbmvj‡U›U
 `xN©‡gqv`x c×wZ cÖnxZv‡`i mšÍvb jv‡fi Riæwi wefvM  ‡gwW‡Kj
Awdmvi/c¨v_jRxó/
Avk¦vm cÖ`vb| gvB‡µvev‡qvjRxó
 wbtmšÍvb `¤úwZ‡`i KvDwÝwjs cÖ`vb  cwievi Kj¨vY cwi`wk©Kv
 wbtmšÍvb `¤úwZ‡`i DØy×KiY I mnvqK
†mev cÖ`vb
 wbtmšÍvb `¤úwZ‡`i Avëªvm‡bvMÖvdx Gi
C:\Users\hp\Pictures\Canon-120\2019_01_09\Citizen Charter -External stakeholder-2.docx
12

gva¨‡g cixÿv Kiv (wUwfGmmn)


 ¯^íg~‡j¨ wbtmšÍvb `¤úwZ‡`i cixÿv Kiv|
 wbtmšÍvb `¤úwZ‡`i ni‡gvb cÖ‡qv‡Mi gva¨‡g
IwfD‡jkb BbWvKkb Gi e¨e¯’v Pvjy Av‡Q
 wbtmšÍvb `¤úwZ‡`i AvBBDAvB Ges
j¨vcv‡iv¯‹wci gva¨‡g wPwKrmv `vb
(P) mgvR †mev A_©‰bwZK Ae¯’vi  cÖ‡qvRbxq mvnv‡h¨i cÖ‡hvR¨ bq mKvj 8.00 NwUKv mgvR †mev Kg©KZ©v
 Mixe †ivMx‡`i wPwKrmv welqK †mev †cÖw¶‡Z cÖ`vb Kiv nq| wel‡q wba©vwiZ di‡g n‡Z †ejv 2.30
Avw_©K mnvqZv, cywóKi Lvevi I mswk-ó wPwKrm‡Ki NwUKv
Kvco weZiY mycvwik
 mgvR †mev K¶
(Q) j¨ve‡iUix †mev Av‡M Avm‡j Av‡M †mev  cÖ‡qvRbxq cix¶vi  cix¶v-wbix¶vi mKvj 8.00 NwUKv `vwqZ¡cªvß †gwW‡Kj Awdmvi
 c¨v_jRx cix¶v (i³, cÖmªve, cvIqvi wfwˇZ ‡¯^”Qvq wel‡q mswkøó Rb¨ miKvi KZ©„K n‡Z †ejv 2.30 (c¨v_jwRó/m‡bvjwRó
cvqLvbv I wm‡gb) AvMZ †mev MÖ n ‡b”Qy gv wPwKrm‡Ki civgk© wba©vwiZ wd cÖ`vb NwUKv gvB‡µvev‡qvjRxó)
 AvjUªv‡mv‡bvMÖvg (Avcvi, †jvqvi I w
– kï I ¯^ v gx‡`i‡K †mev  c¨v_jRx K¶ Ki‡Z nq|
†nvj G¨ve‡Wv‡gb Ges wUwfGm) cÖ ` vb Kiv nq|  AvjUªv‡mv‡bvMÖvg  Z‡e `y:¯’ I Mixe
K¶ †ivMx‡`i webvg~‡j¨
 i³ cwimÂvjb
 i³ cwimÂvjb Kiv nq|
K¶  wewfbœ cix¶vi g~j¨
ZvwjKv|
(K) Ae&m/ MvBbx wefvM Mf© e Zx© gv‡q‡`i fwZ© wd eve` miKvi webvg~ ‡j¨; Z‡e -24 N›Uv MfeZ©x  wmwbqi Kbmvj‡U›U
 wbivc` cÖme †mev cÖ ‡ qvRbxq KZ… © K wba© v wiZ wd †Kweb-G fwZ© K…Z gv‡q‡`i †mev|  Rywbqi Kbmvj‡U›U
 wmRvwiqvb Acv‡ikb|
wPwKrmv/e¨e¯’vcbv 10(`k) UvKv cÖ`vb †ivMx‡`i †¶‡Î  †gwW‡Kj Awdmvi
wbwðZ Kiv nq | KiZt fwZ© K¶/Riæwi ‰`wbK wmU fvov I -cÖwZ iweevi  wmwbqi óvd bvm©
2| AvšÍwe©fvM

 Mf©Kvjxb, cÖmeKvjxb Ges cÖme wefvM †_‡K fwZ© dg© I,wU PvR© wbgœiƒc: Gynaecological  cwievi Kj¨vY cwi`wk©Kv
cieZx© wewfbœ RwUjZvq †mev cÖ`vb| msMÖn Ki‡Z nq|  ‡Kweb- fvov 275 Acv‡ikb m¤úv`b
 mKj Gynaecological Acv‡ikb  ‡jevi / IwU UvKv Ges I,wU Kiv nq|
m¤úv`b Kiv nq|  †cvó Acv‡iwUf PvR©- 2000 UvKv|
K¶| GQvovI cix¶v-
 cÖkvmb kvLv/wnmve wbix¶vi Rb¨
kvLv miKvi KZ© „K
wba©vwiZ wd cÖ`vb
Ki‡Z nq|

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(L) wkï wefvM Avmb k~b¨ _vKv mv‡c‡¶ fwZ© wd eve` miKvi webv g~‡j¨; Z‡e 24 N›Uv  wmwbqi Kbmvj‡U›U
fwZ© Kiv nq I KZ…©K wba©vwiZ wd †Kweb-G fwZ©K…Z  Rywbqi Kbmvj‡U›U
 Amy¯’ beRvZ‡Ki †mev cÖ‡qvRbxq 10(`k) UvKv cÖ`vb †ivMx‡`i †¶‡Î  †gwW‡Kj Awdmvi
 12 (evi) ermi eqm ch©šÍ Amy¯’ wPwKrmv/e¨e¯’vcbv KiZt fwZ© K¶/Riæwi cix¶v- wbix¶vi Rb¨  wmwbqi óvd bvm©
wkï‡`i †mev cÖ`vb wbwðZ Kiv nq | wefvM †_‡K fwZ© dg© miKvi KZ©„K wba©vwiZ  cwievi Kj¨vY cwi`wk©Kv
msMÖn Ki‡Z nq| wd cÖ`vb Ki‡Z nq|
 wkï I beRvZK
IqvW©|
 cÖkvmb kvLv/wnmve
kvLv
(Q) G¨v‡bm‡_wkqv †mev AMÖvwaKvi wfwˇZ cÖ`vb Acv‡ikb w_‡qUvi/ webvg~‡j¨ 24 N›Uv  Rywbqi Kbmvj‡U›U
Kiv nq| †cv÷ Acv‡iwUf K¶/  †gwW‡Kj Awdmvi
 Acv‡ikb c~e©eZ©x cix¶v I e¨e¯’vcbv cÖkvmwbK kvLv  wmwbqi óvd bvm©
 Acv‡ikbKvjxb e¨e¯’vcbv  cwievi Kj¨vY cwi`wk©Kv
 Acv‡ikb cieZ©x e¨e¯’vcbv

24 N›Uv cÖm~wZ gv I Amy¯’ wkï‡`i  Zvr¶wbK e¨e¯’vcbv  miKvi KZ…©K webvg~‡j¨; Z‡e 24 N›Uv  wmwbqi Kbmvj‡U›U
3| Riæwi wefvM/fwZ© Kÿ

Zvr¶wYK †mev cÖ`vb| I fwZ© KiY; Z‡e wba© v wiZ †iwRt wd cix¶v- wbix¶vi Rb¨  Rywbqi Kbmvj‡U›U
Avmb ïb¨ bv (5/- UvKv) cÖ ` vb
¯^v‡c‡¶ bvg miKvi KZ©„K  †gwW‡Kj Awdmvi
_vK‡j/DbœZ wbeÜb c~e©K KvW©/ wba©vwiZ wd cÖ`vb  wmwbqi óvd bvm©
wPwKrmvi cÖ‡qvR‡b wUwKU msMÖn Kiv| Ki‡Z nq|  cwievi Kj¨vY cwi`wk©Kv
we‡klvwqZ  Riæwi wefvM
nvmcvZv‡j †cÖiY|

 G¨v¤^y‡jÝ Av‡M Avm‡j Av‡M †mev mswkøó wPwKrm‡Ki webvg~‡j¨ 24 N›Uv cÖkvmwbK Kg©KZ©v
†mev
4| Ab¨vb¨ mnvqK

 dv‡g©mx cvIqvi wfwˇZ| mycvwik


 ‡K›`ªxq AwK&ª‡Rb mieivn e¨e¯’v cÖkvmb kvLv/
Riæwi wefvM

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4. cÖwZkÖæZ bvMwiK †mev - GbwRI wbeÜb

cwiKíbv BDwbU, cwievi cwiKíbv Awa`ßi|


µ. ‡mevi bvg ‡mev cÖ`vb c×wZ cÖ‡qvRbxq KvMRcÎ ‡mevi g~j¨ Ges ‡mev `vwqZ¡ cÖvß Kg©KZ©v
bs Ges cÖvw߯’vb cwi‡kva c×wZ cÖ`v‡bi (bvg,c`we,‡dvb
mgqmxgv b¤^i I B‡gBj)
(1) (2) (3) (4) (5) (6) (7)
1. ‡emiKvwi cwievi cwiKíbv Awa`߇ii ‡mevi cÖvw߯’vb : 1| gwR©qv nK
ms¯’v †emiKvwi ms¯’vi (GbwRI)  Awafzw³ wd 2000/- DccwiPvjK
(GbwRI) Awafzw³KiY bxwZgvjv Abyhvhx cwievi cwiKíbv Awa`߇ii cwiKíbv BDwbU|  bevqb wd (wK¬wbKvj (jxf wiRvf©)
Awafzw³K mswkøó †Rjvi DccwiPvjK Kvh©µg) 2000/- 30 w`b
iY (c:c) Gi gva¨‡g †emiKvwi cÖ‡qvRbxq Z_¨vw`  bevqb wd (wmwewW 2| AvBwib AvKZvi
ms¯’vi (GbwRI) wbR¯^ c¨v‡W Kvh©µg) 1000/- M‡elYv Kg©KZv©
gnvcwiPvjK g‡nv`q eivei 1|Awafzw³ cÖZ¨vkx ‡emiKvwi ms¯’vi (GbwRI) mgvR‡mev Awa`ßi A_ev I wWwcGg
 bevqb wd (wK¬wbKvj
my¯úó (Av‡e`‡b wK¬wbK¨vj A_ev GbwRI welqK ey¨‡ivi wbeÜb mb‡`i mZ¨vwqZ Qvqvwjwc|
I wmwewW)
wmwewW ev Dfq D‡jøL _vK‡Z 2| mgvR‡mev Awa`ßi KZ…K Aby‡gvw`Z MVbZš¿| 3| dvinvbv ingvb
2000/-
n‡e) Av‡e`b| mivmwi Av‡e`b 3| mgvR‡mev Awa`ßi KZ…©K Aby‡gvw`Z ms¯’vi nvjbvMv` Kvh©wbe©vnx KwgwUi M‡elYv Kg©KZv©
Kiv hv‡e bv| ZvwjKv|  bevq‡bi Rb¨ wej¤^ I wWwcGg
4| GZØmsµvšÍ Kvh©µg cwiPvjbvi Rb¨ `vZv ms¯’vi A_©vq‡bi A½xKvicÎ wd 500/-
A_ev Dchy³ cÖgvbmn ( e¨vsK weeiYx)wbR¯^ Avq-e¨q msµvšÍ Z_¨|
5| cwievi cwiKíbvi wK¬wbK¨vj Kvh©µg cwiPvjbvi Rb¨ †Rjv (DTC)
†UKwbK¨vj KwgwUi cÖwZ‡e`b|
6| cwievi cwiKíbvi wmwewW ( wcj KbWg weZib) Kvh©µg cwiPvjbvi Rb¨
Dc‡Rjv cwievi cwiKíbv KZ©„K e›UbK…Z Ges DccwiPvjK KZ…©K
mycvwikK…Z GjvKv eivÏcÎ|
7& | Kvh©µg cwiPvjbvi Rb¨ Rbe‡ji Z_¨|
8| Awafzw³ wd wn‡m‡e= 2000/-( `yB nvRvi UvKv)i wbav©wiZ †Kv‡W ( 1-
2781-– 0000-1836) RgvK…Z †UªRvix Pvjv‡bi (CTR hy³ cÖ‡qvRb)
mswkøó DccwiPvjK KZ©„K mZ¨vwqZ Qvqvwjwc

9| GZØmsµvšÍ bxwZgvjv cwievi cwiKíbv Awa`߇ii cwiKíbv


BDwbU,mKj†Rjv ch©v‡qi DccwiPvjK (c;c) Dc‡Rjv cwievi cwiKíbv
Kvh©vj‡q cvIqv hvq|

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C:\Users\hp\Pictures\Canon-120\2019_01_09\Citizen Charter -External stakeholder-2.docx

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