Hazardous and noxious substances

Announcement Attention Common Fault Process Card

Display
reads:
1.Reader is dirty 1.Clean the card or elements
Read 2.Card is reader by inserting a Components
Shenzhen Xinguodu Technology Co.,Ltd reserves the right If the following solutions do not solve an existing error, please Error
“Swipe demagnetized moderately stiff piece
to modify this manual without prior notice and continuously Card Error, 3.Card swiped in of paper into the card Pb Hg Cd Cr(VI) PBB PBDE
contact Customer Service. Please
improve the accuracy, adequacy and completeness of the The installation and connection of this product must be in incorrect direction slot and dragging the
Swipe paper horizontally and
information contained in this manual. strict accordance with the relevant instructions in this Again” vertically several PCB
manual. Category Fault Reason Solution times, removing any Components
Shenzhen Xinguodu Technology Co.,Ltd does not accept This machine can only work with the power adapter particles or dirt in the
any legal responsibility for the adverse consequences provided or it may cause the machine to not work 1.Run out of battery 1.Connect with AC reader.
caused by using this product not in accordance with this properly or even damage the machine. Unable to 2.Incorrect battery power supply. 2.Wipe any particles or Note: 1) O indicates that the content of toxic and
On/Off dirt off of the magnetic
manual or using accessories which are not supplied by Do not damage USB cable or power adapter. In the Issue power on installation 2.Confirm the battery hazardous substance in this component’s
Shenzhen Xinguodu Technology Co.,Ltd. instance of damage, discontinue use. terminal 3. Incorrect AC strip on the card with a
power connection
is installed properly.
soft cloth; if the card is material is below the specified limit of the
Before inserting the AC adapter into the AC outlet, check 4.Battery failure
3.Confirm the AC
demagnetized, a SJ/T 11363-2006 standard.
This manual is copyrighted by Shenzhen Xinguodu that the power supply of the outlet matches the voltage power supply is 2) X indicates that the toxic and hazardous
plugged in properly. replacement card may
Technology Co.,Ltd. set by the device. Use of a socket with a fuse and a good 4.Replace battery. be needed from substances in at least one of the component’s
grounding is recommended. issuing bank. materials is above the specified limit of the
Please keep away from liquid. Contact with liquid will 3.Please note the SJ/T 11363-2006 standard. However, the
cause short circuit and damage to the product. direction when swiping
PIN No response Terminal crash Unplug power supply the card; the speed component is marked as X because the
In the instance of product failure, please contact Pad and battery; turn off should be continuous. industry technology development level is
professional maintenance personnel. Users and others Issue terminal and restart. limited and cannot replace poisonous and
are not permitted to repair the machine. harmful substances or elements.
Use standard paper to avoid paper jam or damage to the Display
printer. 1.Weak wireless 1.Relocate the
reads: signal terminal to a window
Do not shake or strike the product. “Communi- 2.Poor SIM card or open area.
Do not use near flammable materials. cation Charging Displays Li-battery was in If the battery icon
connection 2.Reinsert the SIM Error red battery storage too long, displays red, please
Do not disassemble or modify the product. Timeout” 3.Terminal software card.
Use of this equipment for illegal purposes is forbidden - issue 3.Restart the terminal.
icon after causing the battery continue charging for 15 Environmental Tips:
battery is to discharge below minutes; when the In accordance with Measures for Control and Management
all offenders will be liable. Communi- installed charging voltage; it battery icon turns green,
cation and power can recover after this indicates that the
of Electronic Information Products Pollution, this product
Fault adapter is reactivating. battery was successfully should be recycled. Please dispose of it responsably.
Display 1.SIM card is 1.Check if the SIM connected reactivated; it should
reads: damaged card is functioning; if perform normally after a
“Please 2.SIM card was the chip surface is complete recharge.
Insert SIM inserted improperly oxidized, wipe with a
Card” after soft cloth.
SIM card is 2.Reinsert SIM card.
SHENZHEN XINGUODU TECHNOLOGY CO.,LTD
inserted Shipped Items Includes:
Address: 17 B JinSong Mansion, Terra Industrial & trade Park
Chegongmiao,Futian, Shenzhen,China 518040
Blank Thermal printer Reinstall thermal No. Item Quantity

N5
Web: www.xinguodu.com
Printer printouts paper is incorrectly printer paper following 1 1
Factory Address: C Building Dagang Industry Area, Changzhen District, N5 Smart POS Terminal
Fax:
Gongming, Guangming, Shenzhen
0755-86319990/83890273
Issue installed. “Install Paper Roll”
guidelines above. 1 N5 Operation Manual 1 Operation Manual
Hotline: 400-609-6969
1 USB Cable 1
Printing is
light/difficult
Poor quality printer
paper used.
Replace with good
quality printer paper. 1 Power Adapter 1
Smart POS terminal
to read

Structure Description Instructions Contact IC Card: Paper Removal: Power Charge: Install SIM/PSAM card:
Power On / Off The IC Card Slot is on the right side of the main unit. Take hold of the printer paper with your hand, tearing Remove the battery cover, insert the rechargeable lithium
Contactless Power on: press “ ” key for 2-3 seconds to power on terminal To insert a card, hold the opposite side of the IC chip down the paper in the direction shown in the graphic battery, and replace the battery cover. Connect the
Area Printer Cover Power off: press “ ” key until it shows menu “power off; with chip facing up and insert the IC card into the below. Maintain a uniform force and quickly remove the adapter, mobile power or PC, and terminal using a USB
reboot; silent mode.” Select “power off” to enter menu “your slot. During the transaction process, the IC card paper. line. Plug the adapter into a power outlet. Power on the
POS terminal will turn off; cancel; ok.” Press “ok” to confirm. should remain in the slot. See graphic below. terminal. The terminal screen will display charging
progress. After the terminal is fully charged “ ” will PSAM Slot1
Note: If the contact point of the IC chip is damaged or display. See graphic below. PSAM Slot2
SIM card
oxidized, the transaction may fail.
Screen USB

1 Open the battery cover.

Magnetic Card
2 Place the SIM/PSAM card in the card holder
Swipe card in magstripe card slot as demonstrated below in (the chip of SIM/PSAM card is facing toward
steady motion, making sure the magstripe faces the device. the inside of the machine).
3

Note: Any damage to the magstripe or incorrect swiping may

lead to transaction failures. Note:

Mobile 1. Make sure the unit is turned off to avoid damage to the
Install/Remove Battery: Power
card.
Contactless IC Card: Install Paper Roll: 2. SIM/PSAM card can not contain stickers or adhesive,
When tapping a card, hold the IC card close to the top of which may affect the thickness of card and hinder the
printer cover and hold for approximately 1 second until smooth insertion or removal of cards.
you hear a beep sound signaling a successfully
Audio Jack completed transaction. The card can now be removed.
Micro USB
Camera

Sound 1 Open the paper cabinet cover in the direction shown above.
2 Peel open the paper roll and insert it into pa per holder in the
Power On/Off direction shown above, leaving a small portion of paper above
1 Remove battery cover.
the paper cutter.
SD Card Slot 3 Close the paper holder cove r in the direction shown above.
2 Install/remove battery.
Battery Cover
3 Insert/remove white socket from battery plug.
4 Replace battery cover. Note: Inserting the paper-roll in the wrong direction will
result in printer malfunction.