Error Codes

Smyrna TN 05-01-2016
TM
BKON Troubleshooting
Error Codes
Error Messages on User Interface (UI)
Brew Chamber Glass C:1 M:5

Brew Chamber not Closed C:3 M:5
Flow Meter C:40 M:5
LIM Communication Error C:50 M:5
Information Missing C:20 M:2
Information Code C:30 M:2
Descale Finished C:45 M:2
Temperature Sensor C:11 M:5
2 © Franke, www.franke.com
“Brew Chamber Glass”
C:1 M:5
Possible Cause Solution
Brew Chamber not installed Remove and reinstall Brew

correctly Chamber
Brew Chamber Glass C:1 M:5
Indicates the brew cylinder

switch is not operating.
Brew cylinder is not in place

or damaged. Switch or
wiring to switch may be
damaged.
Brew Cylinder Switch (4)
Location:
top of tower.
“Brew Chamber not Sealed”
C:3 M:5

1. Clean all the rubber
gaskets on the brew
baskets and brew
chamber. Confirm there
is a seal.
2. Remove the brew
Debris is keeping one of the
cylinder and confirm the
gaskets from sealing.
orange gasket on the
brew head is positioned
correctly and not
damaged. Reassemble
the brew cylinder and try
again.
Clean the Brew Basket
Plunger Gasket
C:3 M:5
1. Poke purge valve with

purge valve tool to make
sure ball moves.
2. Run two manual rinse
cycles to flush the debris
Purge valve is stuck open.
from the purge valve
3. Disassemble purge
valve, rinse, and
reassemble.
4. Replace purge valve.
Chamber Not Sealed C:3 M:5
Indicates a vacuum cannot

be created in the brew
chamber.
Inspect the purge valve.
Clean the Purge Valve
C:3 M:5
Check basket and brew

handle alignment, then
Locking handle is not down.
move handle into lock
position (down)
Locking Lever
C:3 M:5
Check communication/data
Bad connection on data
cable connections at the
cable
tower and WVSC.
Communication Cable
C:3 M:5
Check to see if software

matches latest revision in
the Resource Center. If
Software is not up to date. software does not match,
follow the instructions in the
resource center and update
software version.
Check for Software Version
If not the latest version for

User Interface (UI ver) or
Main Board (Main B ver),
download files from
Resource Center and
update.
C:3 M:5
1. Clean/replace vacuum
pump
Vacuum pump has debris. 2. Check/replace vacuum
lines for debris
3. Check the recipes.
Brew Cycle-Vacuum
Water level in brew

chamber should not reach
Brew Cycle-Vacuum
the plunger assembly.
Coffee in Air Line
Clogged line
Clogged line
Clear Line
Vacuum Pump
“Flow Meter”
C:40 M:5
Turn valve ON that feeds

Water valve to unit is OFF.
BKON water line.
Flow Meter C:40 M:5
Indicates the flow meter

does not detect water
flowing through the unit.
“Flow Meter”
C:40 M:5

1. RO/water filter system is
malfunctioning, clogged,
or turned off .
2. Make sure unit has
sufficient water pressure
when other appliances
are running. To check,
Water supply problem.
turn off all other
equipment on the BKON
water line. If unit works
when other appliances
are off, BKON needs
dedicated water line.
“Flow Meter”
C:40 M:5
1. Check for voltage to V1.

No water through main 2. Check for clog in V1.
valve V1. Check screen between
water inlet fitting and V1
Main Valve (V1)
• Confirm that V1 is receiving 24VDC.
Water Sieve for Water Inlet
“Flow Meter”
C:40 M:5
1. Connect drain from

Drain lines are installed tower to floor drain.
incorrectly. 2. Connect drain from
WVSC to floor drain.
Drain Connections
All drain lines (4,5,&6)

go to floor drain.
“Flow Meter”
C:40 M:5
Check water flow thru

thermoblocks. Unit may
Unit is clogged with scale.
need to be flushed and
descaled.
Water Flow Through TB2 & TB3
• Check for water into thermoblocks

TB2 & TB3
• Check for water out of thermoblocks
TB2 & TB3
• If clogged, run descale cycle or
replace thermoblocks.
“Flow Meter”
C:40 M:5
Cycle power and allow

machine to reboot to purge
Air in water lines.
air from water lines. Repeat
up to 4 times.
Power Switch
Turn OFF and ON.
May have to repeat up to 4

times.
“LIM Communication Error”
C:50 M:5
1. Restart Machine.
Communication error 2. Check connection
between LIM Board and UI between LIM board and
Board. UI board
3. Replace LIM Board
Communication Between LIM Board and UI Board
LIM Board UI Board

“Information Missing ”
C:50 M:5
Restart the machine and

Information incomplete or
select a different type of
missing.
brew
“Information Code”
C:30 M:2
Update the brew

Incorrect brew data.
parameters (menu file)
“Descale Finished ”
C:45 M:2
Descale cycle is complete. Press “RESTART”
“Temperature Sensor”
C:XX M:5
Thermoblock 1-short (C:11)

T-mix-short (C:16)
1. Restart the machine
2. Check sensor
Thermoblock 1-open(C:17) 3. Replace sensor
Thermoblock 2-open(C:18)
Thermoblock 3-open(C:19)
T-mix-open (C:22)
Temperature Sensor C:11-22 M:5
Indicates a temperature
check has failed.
First, restart machine.
Second, locate component

causing the problem.
Contact information
For Franke support, please call:
1-800-5-FRANKE, option 2
(1-800-537-2653, option 2)
Email
fs-ts.us@franke.com
Address
Call tech support.

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Smyrna TN 05-01-2016

Brew Chamber Glass C:1 M:5

Possible Cause Solution

Brew Chamber not installed Remove and reinstall Brew

Indicates the brew cylinder

Brew cylinder is not in place

Possible Cause Solution

Possible Cause Solution

1. Poke purge valve with

Indicates a vacuum cannot

Inspect the purge valve.

Possible Cause Solution

Check basket and brew

Possible Cause Solution

Possible Cause Solution

Check to see if software

If not the latest version for

Possible Cause Solution

Water level in brew

Possible Cause Solution

Turn valve ON that feeds

Indicates the flow meter

Possible Cause Solution

Possible Cause Solution

1. Check for voltage to V1.

• Confirm that V1 is receiving 24VDC.

Possible Cause Solution

1. Connect drain from

All drain lines (4,5,&6)

Possible Cause Solution

Check water flow thru

• Check for water into thermoblocks

Possible Cause Solution

Cycle power and allow

Turn OFF and ON.

May have to repeat up to 4

Possible Cause Solution

LIM Board UI Board

Possible Cause Solution

Restart the machine and

Possible Cause Solution

Update the brew

Possible Cause Solution

Descale cycle is complete. Press “RESTART”

Possible Cause Solution

Thermoblock 1-short (C:11)

First, restart machine.

Second, locate component

For Franke support, please call:

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