Professional Documents
Culture Documents
Zappos CEO Tedindia Talk 5-11-09
Zappos CEO Tedindia Talk 5-11-09
Zappos CEO Tedindia Talk 5-11-09
TEDIndia
November 5, 2009
Clothing
Slide 2
Customer Service
Slide 3
Culture
Slide 4
Delivering Happiness
(customers and employees)
Slide 5
Building Great
Slide 6
VISION
“Whatever you’re thinking, think bigger.”
Slide 7
VISION
Slide 8
ENTREPRENEURS:
Slide 9
EMPLOYEES:
Slide 10
CULTURE
“Committable Core Values”
Slide 11
Zappos Core Values
Slide 12
It doesn’t matter what your
core values are… as long as
you commit to them.
ALIGNMENT
Slide 13
MOTIVATION
vs.
INSPIRATION
Slide 14
Vision & Culture
CAN INSPIRE
Passion & Purpose
Slide 15
Evolution of Zappos Brand
Transcends shoes & service
• 1999 Selection
Slide 16
TAKE A STEP BACK
What is your goal in life?
WHAT IS YOUR GOAL IN LIFE?
HAPPINESS
Slide 18
RESEARCH HAS SHOWN:
HAPPINESS
People are very bad at predicting what
will bring them sustained happiness.
Slide 19
HAPPINESS:
• What if you spent just 10% of your time studying and learning the
SCIENCE of HAPPINESS?
Slide 20
WHAT IS YOUR GOAL IN LIFE?
HAPPINESS
Slide 21
A Few Different Frameworks
of
HAPPINESS
Perceived Control
Perceived Progress
Connectedness
Vision / Meaning
(Being part of something bigger than yourself)
Slide 23
Maslow’s Hierarchy:
Slide 24
3 TYPES OF HAPPINESS
Passion / Flow
time
(Engagement – time flies)
Slide 25
GREAT BUSINESS
Profits
Passion
Purpose
Slide 26
GREAT BUSINESS HAPPINESS
Profits Pleasure
time
Passion Passion
time
Purpose Purpose
time
Slide 27
• Email ceo@zappos.com for:
Slide 28
What % of your time do you
want to spend learning about
the SCIENCE of HAPPINESS?
Slide 29
If the research shows that
vision / meaning / higher purpose
leads to happiness…
Slide 30
Delivering HAPPINESS
Delivering Happiness
Tony Hsieh – CEO
ceo@zappos.com
twitter.com/zappos
TEDIndia
November 5, 2009