Midterm Term Topic

Opera PMS Front Desk Check-in and check-out with the following
Front Desk menu options:
Front desk personnel can make
reservations, check guests in and out, The Room Assignment feature offers a
process credit cards, issue keys, and variety of useful functions, allowing you to
perform other property management tasks easily pre-block rooms for your arriving
with ease. guests and speed up the check-in process at
the desk when working with large group
OPERA facilitates an instant, one-step
check-ins. If there are a large number of
check-in process. Front desk personnel just
special room type requests or VIP arrivals,
swipe their guest's credit card and the
pre-blocking rooms can help eliminate last-
system automatically brings up the guest's
minute rushing to prepare rooms for their
reservation and applies payment
arrival.
information to their credit card. Credit
authorization can be obtained in real-time STEP-BY-STEP GUIDE ON HOW TO ASSIGN
and the door locking system automatically ROOM TO GUEST:
cuts the guest's room key at the same time,
Step 1: From the main menu, select Front
eliminating double entry of information. 
Desk and Room Assignment. The Room
1. Front Desk I Assignment screen display.
Arrow The Front Desk module integrates
many critical functions to provide the
highest level of speed and service available
today. Front desk personnel can make
reservations, check guests in and out,
process credit cards, issue keys, and
perform other property management tasks
with ease.
Arrow Group and tour processing are also
streamlined. By noting the impending
arrival of a group, the system can prepare Note: This screen only displays reservation
room keys for each guest and check-in all that do not have a room number assigned.
tour guests at once, no matter what the size
of the group. The system's sophisticated
room management capability allows hotel
management to pick up rooms via a
rooming list or individual pick-ups. OPERA
can also be set to automatically cut off
groups if all held rooms are not picked up
by a pre-determined date.
Step 2: Enter the search criteria desired for
the arriving guest to pre-block.
Step 3: Highlight the individual reservation
you wish to pre-block and select Assign. The
Housekeeping ROOM ASSIGNMENT screen
appears.
Step 4: Highlight the desired room number
and select OK.
The reservation pre-assigns to a room and
removes it from the display.
GUEST REGISTRATION
Arrow Pre-Register Arrivals Screen
Arrow Registration Card Sample
STEP-BY-STEP GUIDE ON HOW TO UPDATE
A RESERVATION
Arrow Update Reservation Procedure
Step 1: Select Reservation on the main
menu, then choose.
Step 2: Update Reservation. (A Reservation
search screen appears.
Step 3: Search for a guest's existing
reservation. Enter the guest’s last name. If
you are unsure of the correct spelling, enter
only the first few letters. Click Search
(Alt+H).
Step 4: Highlight the selected guest’s
reservation you wish to change or view.
Step 5: Click Edit or double-click the
selected guest reservation. (The Reservation
screen displays on-screen)
Step 6: Change the guest reservation
info. (Guest’s Last Name and First Name
cannot be modified using the update
feature in Opera).
Step 7: Click Save or OK.
ARRIVALS AND CHECK-IN
The Arrivals function is the gateway to
checking in guests with or without
reservations. You can search for incoming
guests via a number of customizable
criteria, check them in, or perform a walk-
in.
Arrow Searching for Arrivals
STEP-BY-STEP GUIDE ON HOW TO SEARCH NOTE: Commons fields used in searching for
ARRIVING GUEST arriving guests are the Name, CRS No/TA
Rec Loc, and Conf. No.)
Step 1: From the main menu, select Front
Desk. Step 4: Select Search to display results.
Step 2: Select Arrivals. The ARRIVALS screen
displays.

Arrow Checking in a Guest

STEP-BY-STEP GUIDE ON HOW TO CHECK-
The top portion of the screen provides a
IN GUEST
variety of fields to narrow your search for
the arriving guest. The bottom portion of Step 1: From the main menu, select Front
the screen displays reservations and search Desk and Arrivals.
results in the grid. 
Step 2: Search for and highlight the arriving
Step 3: Enter the search information into guest.
the appropriate fields. Select Advanced to Step 3: Select Edit if the guests’
produce more search options. Use the Clear accommodation needs to change in any
feature to remove all search options and way (additional nights requested or a
begin a new search. change in room type. Otherwise, select
Check-In.
 select the ellipsis button next to this field.
Step 7: Enter the Credit Card No. and
Expiration Date.

Step 8: Select OK to save.

The PAYMENT METHOD screen appears

Step 9: Answer Yes or No to print the

registration card. This depends on your
hotel’s procedure for registration cards.
A Room number automatically assigns for
the room type reserved. If no rooms are
available, the Room field is blank.
Step 4: To change the room number
assigned, or to search for an alternate
room, click the drop-down arrow next to
the Room field.
A message displays confirmation of the
Step 5: Search for and highlight an available
successful check-in.
room (clean or inspected), and select OK to
Step 10: Select OK to complete.
return.
IN-HOUSE GUEST
The Method of Payment defaults from the
The IN-HOUSE GUESTS screen allows you to
reservation. Whether the presented
view and modify reservation information
method of payment is the same or needs to
and/or profiles of in-house guests. This
change, swipe the credit card at this point
feature is identical to the RESERVATION
for accuracy purposes. If the card is not
SEARCH screen, except that reservation
available to swipe, manually enter the card
statuses, do not list on this screen (since the
or payment details.
guests are in-house).
STEP-BY-STEP GUIDE ON HOW TO SEARCH
Step 6: Click the drop-down arrow next to
FOR AN IN-HOUSE GUEST
the Method of Payment field to select the
form of payment. Alternately, if there are Step 1: From the main menu, select Front
multiple forms of payment (i.e. a credit card Desk and In-House Guests.
for room and tax and one for incidentals),
Step 2: Enter in the desired search
information (i.e. Name, Room No., etc).
Select Advanced for additional search
criteria options.

Step 4: Make any applicable modifications

to the in-house record and select OK to save
changes.
Arrow Canceling a Check-In / No Show
Guest
From time to time, there may be a need to
return a guest’s reservation status from
checked in to reserved. For example, if you
accidentally checked in an incorrect
Step 3: Select Search. reservation, it may be necessary to cancel
that check-in.

Search results display in the grid at the NOTE: Canceling a check-in can only happen
bottom of the IH HOUSE GUESTS screen. on the day of arrival while no charges exist
Arrow Editing In-House Guest Records on the guest folio. In addition, canceling a
check-in does NOT cancel the reservation –
It may be necessary to modify a guests’ stay the record only returns to a Due-In status.
information after the guest has checked in.
STEP-BY-STEP GUIDE ON HOW TO CANCEL
For example, when a guest wishes to extend CHECKED-IN RESERVATION
their stay, editing the in-house record is
required. Step 1: From the main menu, select Front
Desk and Arrivals.
STEP-BY-STEP GUIDE ON HOW TO MODIFY Step 2: Enter search criteria (i.e. Name,
IN-GUEST RESERVATION Room No., etc.) and select Search.
Step 3: Highlight the incorrectly checked-in
Step 1: From the main menu, select Front
reservation record.
Desk and Arrivals.
Step 2: Enter search criteria (i.e. Name,
Room No., etc.) and select Search.
Step 3: Highlight the record and either
double-click it or select Edit. The
RESERVATION screen display for that guest.

Step 4: Select Cancel. A message displays
asking if you indeed would like to cancel
this check-in.
Step 5: Answer Yes. A message displays
asking if you would like to block the room.
Step 6: Answer Yes to leave the room
number pre-blocked on the arriving
reservation. Answer No to return the
reservation to a due-in status, without
having a room number pre-assigned.
2. Front Desk and Guest In-House Needs
Group Registration Procedure
CHECK-IN GROUP
The Check-In Group option allows you to
manage your group check-ins and
registration card needs. This easily allows
you to pre-register your groups by filtering
through the room statuses noted. Based on
your key card interfaces, you may also print
their keys.
STEP-BY-STEP GUIDE ON HOW TO CHECK-
IN A GROUP
Step 1: From the Group Options menu,
select Check-In Group. The CHECK-IN
GROUP screen displays.
Step 2: Select to Check-In Clean Rooms
Only. If you would like to cut keys for the
group, make a choice in the Cut Keys
section as well as the Number of Keys
section.
Step 3: Select a choice in the Print
Registration Cards section and select Check
In.
Step 4: Select Close when complete.
NOTE: The status of each check-in displays
in the Status window at the bottom of the
screen; if any reservations do not have a
payment type on the reservation, a window
displays prompting you to input a payment
type for the check-in.
INQUIRY
The inquiry process is a starting status for
beginning the group contract process. At
this stage, the customer is simply inquiring
about possible availability. No rooms
deduct from inventory in this status. You
may move forward with a proposal or
tentative status from here, or cancel the
inquiry altogether.
The Inquiry feature allows you to view
availability to answer group contract
inquiries with initial sales contact calls. You
may also use this feature to being the
booking process while quickly creating a
Business Block utilizing the information
already entered.
Available options include:
 Review the client’s requested dates
as well as alternate dates
 Assess availability during those
periods
 Select the desired dates to view the
revenue and occupancy impacts
 Close your sale while the client is
still on the telephone.
COMMUNICATION BETWEEN FRONT
OFFICE AND HOUSEKEEPING
OPERA’s Rooms Management module
enables employees to view and control
various facets of a room's condition, status,
and availability. With housekeeping, room
history, occupancy, and maintenance
information at their fingertips, Rooms
Management and Housekeeping
departments work together seamlessly;
efficiently addressing areas that need
attention thereby better ensuring guests’
satisfaction. Room Management contains
six main options: Housekeeping, Out of
Order/Service, Room History,
Overbooking, Occupancy Graph, and
Maintenance.
In Opera the Housekeeping Room Statuses
are:
Clean: The room was serviced and is
available for a guest to occupy.
Dirty: The room is not serviced and is not
available for a guest to occupy.
Pickup: An alternate status some hotel elect
to use if Housekeeping attends to rooms
that do not need full service (i.e. a guest
only occupies a room for a few minutes and
the room only needs refreshing)
Inspected: An additional status some hotels
elect to use as the last check by
housekeeping supervisors before making a
room available for a guest to occupy.
In addition, the following statuses are also
available for a room. You enter these
statuses in a different area; however, the
status does display in the HOUSEKEEPING
MANAGEMENT screen. They are:
Out of Order – The room is not available to
sell under any circumstances. Out of Order
rooms deduct from inventory; therefore,
they affect occupancy calculations.
Out of Service - Functions the same as
OOO, but rooms do not deduct from
inventory counts. Typically, hotels use the
Out of Service status for same-day
maintenance jobs or Sales showrooms.
The most commonly used section of Rooms
Management is Housekeeping
Management, which enables you to control
daily housekeeping and room status details.
Housekeeping Departments can determine
which rooms require service, assigning
them to specific attendants and granting
them points upon completion.
Discrepancies between Housekeeping and
the Front Office can easily be tracked and
resolved. 
 Various functions enable you to change
status codes for individual rooms or
multiple rooms, make an entry for repairs
and room assignment, generate task
reports, assess workloads and crosscheck
Front Office Status against Housekeeping
Status.
STEP-BY-STEP GUIDE ON HOW TO ACCESS
HOUSEKEEPING SCREEN
Follow the steps below to access the
HOUSEKEEPING screen:
Step 1: From the main menu, select Rooms
Management.
Step 2: Select Housekeeping
The HOUSEKEEPING options
screen displays various options to choose.
Step 3: Select Housekeeping Mgmt.
The main HOUSEKEEPING screen displays.
The top left of the screen allows searching
by room and Front Office status. Initially, all
rooms list by default; after selecting Clear
All, checking individual boxes controls the
rooms that display below. The room list at
the bottom of the screen displays rooms in
numeric order. If you would like to change
the display order, click on a column header
other than Room.
ROOM STATUS
Use the Room Status to view the
Housekeeping room status of your arrivals
for groups due in on the current date, prior
to using the group Check-In feature. This is
extremely helpful for managing those
groups that pre-registered and pre-assigned
for rooms.
STEP-BY-STEP GUIDE ON HOW TO
DETERMINE ROOM STATUS
Step 1: From the Group Options menu,
select Room Status.
The GROUP ROOM STATUS screen displays.
Note the Housekeeping status for all rooms
in the Status column. Once all rooms’
display as “Clean” or “Inspected”, you may
proceed with a group check-in.

Step 2: Select Close to exit.