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00 +Resources+-+Blitzscaling
00 +Resources+-+Blitzscaling
BLITZSCALING
RESOURCES
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FACTORS OF GROWTH
Factors driving and Growth, in general, has both driving and limiting factors
that define how the company evolves.
limiting growth
Factors driving growth in Blitzscaling
● Network effects - t he more we are all connected,
the more opportunity there is for network effects to
occur. Network effects happen when each
additional person on the network increases the
value of the network for everyone e.g. Facebook.
● Distribution - This is the ability to reach your target
market. If you are not able to reach your customers
in a profitable, systematic way, you will never be
able to scale. You already know viral and sticky
engines of growth, but you can also grow through
tapping into an existing distribution channel,
another network e.g. Paypal’s growth through
eBay’s distribution network.
● Big Market - how big is your market? Not only the
market of today, but what it will be in the future e.g.
Airbnb. When you are creating a new market you
cannot measure how big the market is today, so
you should size the problem - how many people
have that problem?
● High gross margins - unless you have high growth
margins you will not have the money to fuel your
growth.
Limiters to Blitzscaling
● Lack of Product-Market Fit - even if you have all
the growth factors in the world, if you don’t reach
Product-Market Fit, you cannot sustain the business,
because your growth will be limited.
● Operational scalability - when you start to
blitzscale, this is not the most important factor.
However, you have to make sure that your business
is not unscalable. Once you have reached a certain
size (which will happen very fast when you
blitzscale), there are two important factors you
have to look into:
○ human limitations - your team might grow 3,
4 or even 10 times overnight. First, they will
need to learn about your business, and also,
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you will need to manage much more people
than before which will completely change the
organizational structure. We will look into this
in more detail when we talk about how the
organization evolves.
○ infrastructure limitations - imagine you have
the huge demand generated by all the
growth factors but your current
infrastructure doesn’t allow you to process all
of the orders.
BLITZSCALING
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When to blitzscale? Not every business in the world is at the right stage to
blitzscale.
You should Blitzscale when the opportunity is HUGE,
because:
● Winner takes all: when creating a competitive
advantage quickly, it’s crucial to lock in market
leadership. Normally it occurs due to network
effects- the more users that come in, the more
valuable the business becomes.
● Unique go-to-market strategy: you can reach
that critical mass point in a really short time
because you have identified a growth engine
that allows it.
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Classic start-up In the first stage of a startup you have a lot of
uncertainty, however, you still want to prioritize
growth
efficiency over speed. Here you should use Lean
Startup strategies, since you are still figuring out what
works, you are experimenting and maybe even
bootstrapping. You need to find your Product-Market
Fit and figure out how to scale in the most efficient
way. When you have all the learnings and your level of
uncertainty reduces, this is the time to move to Classic
Scale-Up.
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City stage
With over 1000 employees, you now have divisions,
product lines, many individual threads that need to be
coordinated and managed by the leader. You need to
make sure everything fits well together. You are
dealing almost exclusively with the managers of the
company.
Nation
In the nation stage, your role as a leader completely
changes. You have to focus much more on other
“nation” companies, government, industry, etc. Your
focus is no longer internal, you have other people who
are focusing internally, your task is to navigate all
those external relationships, i.e. foreign policy.
Key transitions In each of these stages, the role of manager and the
employees will change:
The founder role:
1. Family stage - the founder is involved in
everything and is personally not only planning
the strategy but also executing, s(he) is pulling
all the levers of hypergrowth.
2. Tribe stage - the founder manages the people
who are pulling the levers.
3. Village stage - the founder designs an
organization that pulls the levers, hierarchy
takes place.
4. City stage - the founder makes high-level
decisions about goals and strategies, but is
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farther away from the day to day operations
and the employees.
5. Nation stage - the founder figures out how to
pull the organization back from blitzscaling and
manages external relations.
Early employees role
Employees' roles change from more generalist roles to
more specialist roles as the organization evolves, from
contributors to managers.
Key pitfalls when hiring from the outside:
● hiring people who are experienced in the highest
level of scale: You need to make sure you hire
the people who know how to get you from the
current to the next stage.
● the attitude of the executive: they need to learn
and adapt. A good tip is to hire them for lower
positions so they can learn and prove
themselves.
9 COUNTERINTUITIVE
MANAGEMENT PRINCIPLES
Hire Ms. Right Now As roles are changing from one stage to another, you
need to hire people who are able to help you at the
not Ms. Right current stage and help you get to the next stage.
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Practice “bad Most management best practices don't make any
sense in the Blitzscaling context. You need to focus on
management” getting things done rather than the process of getting
things done.
Launch a product As you learned in the Lean Start-up module, the most
important thing is to launch fast, even if the product
that embarasses will embarrass you. This will allow you to get early
you feedback from the real customers and design a much
better product faster.
Let fires burn In the chaotic growth stages, you will see fires burning
everywhere, so you need to decide which fires are
essential to put out and let the rest of them burn. It’s
the art of understanding what is truly important and
focusing on it.
Do things that don’t The most important thing is to do things quickly and
gather the learning outcomes. Doing things that don’t
scale scale now will allow you to come up with things that
will scale later, e.g. Airbnb going door to door taking
photos of the flats (later on they hired photographers
to do so and were able to scale).
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Raise too much It’s both a defense and an offense mechanism. It
means that you’re unlikely to run out of money, but
money more importantly, it can give you competitive
advantage. As the opportunities appear you cannot
waste time raising money as it may delay you by
several months (and you might lose the opportunity.)
Evolve your culture Most cultures begin to form organically. The founders
of the organization have a major influence on the
culture, simply because of who they are. But each
employee that comes in should bring new perspectives
to the culture that will make it even better.
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