Problem Solutions

Methods
Advance Quality topics
Unit 3
Hector Delgado
IIBIS91N
Objetive

• Understand and identify problem-solving techniques: 8D, 5W,

1H, QC Story

• Analyze the appropriate problem-solving technique for the

organisation

• Evaluate the results based on the problem-solving technique

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 Introduction

No matter how developed a company is, it will always have or will generate problems
within its process. problems within its process, so in order to prevent or correct these
problems, tools, methodologies or techniques are problems, tools, methodologies or
techniques are used to solve them. solve them.

There are several ways to control, correct or prevent quality problems in production.
production. Some of them, which will be discussed in the following activity, are:
○ 8D
○ 5W
○ 1H
○ QC Story

These are based on a series of steps to be followed in order to achieve successful

results by solving these problems. 3
8D

8D is a Systematic methodology to
identify,
correcting and eliminating problems.
8D (8 Disciplines),
allows you to develop competitive
advantages by
solving problems quickly and
effectively,
maintaining customers through good
service and the quality of the products
quality of the products provided.
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The 8 Disciplines are

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Principal Ideas of the Technique
-Increasing teamwork skills.

-Improve business acumen, in order to

Improve business acumen, to solve problems effectively.

-Ability to implement necessary systemic changes.

-Better understanding of problem management and problem solving.

-Obtain a history of past problems in order to avoid them and to

Avoiding them in the future.

-Increased ability to use statistical tools.

-Expand communication for discussion on problem solving. 6

 5w+1H

It is an analytical The 5 W's come from

tool that supports the • Who
identification of
• What
factors and
conditions that • Where

and conditions that • When

cause problems in • Why
work processes or
The 1H comes from
everyday life.
the English
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• How
The 5W+1H are

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Principal Uses of the Technique
This methodology is intended to be used in areas such as

management areas, such as, for example:

• Project Management,

• Business Analysis,

• Business Plan Development,

• Strategic Planning.

In order to generate strategies to

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implement an improvement.
 QC Story

It is a method of problem solving, based on

the consideration of facts and data, without
speculation.
consideration of facts and data, without
speculation,
for a problem that is caused by numerous
elements.
It is applicable not only to quality problems,
but also to problems of productivity, costs,
logistics, safety, etc.
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The QC Story is

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The 9 stages of the QC
Story are based on the
PDCA cycle

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Conclusion
Troubleshooting techniques facilitate the detection of the
cause that is causing the problem in a process and
diminishing the quality of the product or product
generating the problem in a process and diminishing the
quality of the product or service.
They are of utmost importance and applicable in any
company.
It is worth mentioning that these techniques will not
achieve the expected results without the full support of
the whole organization.
the full support of the whole organization, as they are not
only applied in the departments that interact in the
production
departments that interact in the production process, but
all departments need to work together to carry out the
steps of the technique used, to find the cause of the
problem and seek the best solutions to prevent, correct
and/or control it, which will increase the quality that is
ultimately what we are looking for. 13
Thanks for
your
/
attention
Hector Delgado
Alvarez
IIBIS91N
6516150011
References
Benites, A. v. (2020). Linkedin. Retrieved from QC Story Metodología para
solución de problemas: https://es.linkedin.com/pulse/metodolog%C3%ADa-para-
soluci%C3%B3n-de-problemas-angelo-villegas-benites
IPYC Ingenieros de Calidad. (2020). IPYC. Retrieved from Que son las 8D:
https://ipyc.net/organizacion-y-lean/lean-manufacturing/8d.html
Lean Solutions. (2020). 8D. Ocho Disciplinas. Retrieved from
https://leansolutions.co/conceptos-lean/lean-manufacturing/8d-ocho-disciplinas/
Natinnova Blog. (2016). Natinnova. Retrieved from La fórmula de las 5W
aplicada a la Estrategia de Comunicación: https://www.natinnova.com/la-formula-
de-las-5w-aplicada-a-la-estrategia-de-comunicacion/#gs.ecp3lg
Progressa Lean. (2014, octubre). 5W+1H Técnica de análisis de problemas.
Retrieved from https://www.progressalean.com/5w2h-tecnica-de-analisis-de-
problemas/

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