Title of the Case: St.

George University
Time Context: November 2021
Perspective: President of the University
Central Issues: Although St. George University is a prestige school, a major issue is its high rates of the
tuition fee which has to be prioritized and solved by the institution. A minor issue, the number of courses
it offers to another problem to deal with as it requires a number of employees with high salary demand.
Statement of Objectives:
1. To address the low number enrollees.
2. To address the issues as regards the many courses requiring a number of employees.
Areas of Consideration:
1. Low numbers of enrollees: St. George University has low number of enrollees due to high tuition
fee rates.
2. Too many courses: They are offering lots of courses and a number of employees are
moonlighting to other institutions, leading to conflicts with salary demands.
Alternative Courses of Action:
1. Decrease the rates of tuition fee.
2. Reduction of courses being offered.
Decision Metrix:
Variables Alternatives
Decrease the rates of Reduction of courses being offered
tuition fee.
Risks 4 3
Costs 2 2
Benefits 5 3
Ease of Implementation 4 2
Total 15 (highest) 10
Conclusions: the main problem of St. George University is focused on high tuition fee rates, followed by
the number of courses offered.
Recommendations: At present, St. George University should prioritize decreasing the tuition fee rates
starting with summer classes in another month. An action plan or Grant chart can be prepared. Second St.
George University should take time to address the concerns as regards the strategy to carry out and
implement changes in the form of decreasing the courses they offer.
ACTION PLAN: Decreasing Tuition fee rate
ACTIVITIES OBJECTIV DIVISION PERSONS COSTS TIME
ES RESPONSOB
LE
General To develop a Finance and Finance 50,000 1 month
planning for carefully Registrar Officer (Estimated)
tuition changes analyzed and Department
with the finance appropriately
the registrar planned
Department. tuition
changes.
Review of the to evaluate Finance and Finance 30,000 2 months
existing tuition the existing Registrar Officer (Estimated)
fee rates and salary levels Department
possible of the faculty
adjustments members and
the possible
decrease in
the amounts
Implementation To know if Finance and Finance 30,000 Monthly
of the decrease this action is Registrar Officer (Estimated)
in tuition fee effective Department
rates
Constant To evaluate if Finance and Finance 40,000 Quarterly
Evolution of the the tuition fee Registrar Officer (Estimated)
effect of decrease Department
decrease in meets the
tuition fee rates expectations
and demands
of students
and parents
Review salary To formulate Finance Finance 50,000 Monthly
rates the salary, Department Officer (Estimated)
increase in
order to have
competitive
GANTT CHART: YEAR
ACTIVITIES JAN FEB MAR APR MAY JUNE JULY AUG SEP OCT NOV DEC
General x
planning for
tuition changes
with the Finance
Department and
registrar
Department
Review of the x x
existing tuition
fee rates and
possible
adjustment
Implementations x x x x x x x x x
of the decrease
in tuition fee
rates
Constant x x
Evaluation of
the effect of
decrease in
tuition fee rates