STAR’s HANDBOOK

RANCANGAN PEMBELAJARAN STAR BATCH 16

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 OUTLINE HANDBOOK

1 TIMELINE

2 DAFTAR KELAS STAR BATCH 16

3 NOTE SESI CLASSROOM

4 KELAS & INSTRUKTUR

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TIMELINE STAR BATCH 16

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 TIMELINE STAR BATCH 16

Tanggal Aktifitas Keterangan

04 Oktober On Boarding HCCA & Committee 1 Jam

04, 05, 06, 07 Oktober General Class 4 hari

08 Oktober Ujian Akhir Minggu 1 1 hari

11, 12, 13, 14 Oktober Spesifik Class OEC/FEC 4 hari

15 Oktober Ujian Akhir Minggu 2 1 hari

18 Oktober - 15 November On the Job Training 4 Minggu

*Akan diinfokan kembali jika ada perubahan

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RUNDOWN CLASSROOM

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 RUNDOWN CLASSROOM
Waktu Senin, 4 Okt 2021 Selasa, 5 Okt 2021 Rabu, 6 Okt 2021 Kamis, 7 Okt 2021 Jumat, 8 Okt 2021 Sabtu, 9 Okt 2021
09.00 - 09.30 Posttest Core Briefing UAM
Pretest Core Product
09.30 - 10.00 Onboarding ft HR Product
10.00 - 10.30
Contact &Task UAM 1
Welcoming (All Product)
10.30 - 11.00 Product Management
Management Product RL & RLO
Ruang Belajar
11.00 - 11.30
Company Profile
11.30 - 12.00

12.00 - 13.00 ISHOMA

13.00 - 13.30 Briefing UAM
13.30 - 14.00 Eliminasi Week 1
Product Brain
14.00 - 14.30 Education Session Academy English Academy & CRM 2.1
UAM 2
14.30 - 15.00 & Brain Academy Skill Academy
(Contact & Task
Online
15.00 - 15.30 Management,
Funneling & CRM)
15.30 - 16.00 ISHOMA
16.00 - 16.30

16.30 - 17.00 Sales Attitude &

After Sales BA ON Competitor Analyst Refreshment Closing Week 1 &
Culture
Survey Motivasi
17.00 - 17.30

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 RUNDOWN CLASSROOM - OEC
Senin, 11 Okt 2021 Selasa, 12 Okt 2021 Rabu, 13 Okt 2021 Kamis, 14 Okt 2021 Jumat, 15 Okt 2021 Sabtu, 16 Okt 2021
Briefing UAM
Mentoring Session
Teknik Handling
Teknik Follow Up Call
Objection UAM 1
Time Management
Teknik Follow Up Hard (Sales Teknik 1)
& Soft Selling

Exercise Exercise
Exercise

Briefing UAM

Roleplay Session Call Roleplay Session Chat Eliminasi Week 2

Sales Class (Teknik
Follow Up By Campaign Trial CRM UAM 2
- Chat) Brief Real Agent Brief Real Agent (Sales Teknik 2)
Session Session

Briefing Roleplay Real Agent Session Real Agent Session

Exercise
& Real Agent Session
Sales Motivation
Debrief Real Agent
Framework (W, N, A, U, Bedah Chat
Session
SW, PW, R) Refreshment Roleplay
Closing Week 2 &
(Spesifik RB) Sharing Session Sharing Session
Survey Motivasi
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 RUNDOWN CLASSROOM - FEC
Senin, 11 Okt 2021 Selasa, 12 Okt 2021 Rabu, 13 Okt 2021 Kamis, 14 Okt 2021 Jumat, 15 Okt 2021 Sabtu, 16 Okt 2021
Briefing UAM
Mentoring Session
Teknik Followup by
Framework Webinar Chat Teknik Handling
SMA Objectiion UAM 1
(Sales Teknik 1)
FEC Management &
Routine
Roleplay Trainer & Teknik Followup by Call
Exercise
Exercise

Briefing Rolaplay 1 Briefing Roleplay Briefing UAM

Evaluasi Week 2
Know Your Customer
Roleplay 1
Trial CRM & Funneling
(Introduction & Building Roleplay Chat UAM 2
Trust (Sales Teknik 2)

Public Speaking Basic Briefing Roleplay 2 Briefing Roleplay

Briefing Roleplay All &
Refreshment Roleplay
Roleplay 2 (Explore,
Product Knoledge, Roleplay Call Sales Motivation
Closing)
CBC Online (Handling
Roleplay All
Class)
Closing Week 2 &
Sharing Session Sharing Session
Survey Motivasi
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 NOTE SESI CLASSROOM

GENERAL & SALES CLASS

● Penilaian untuk General Classroom berdasarkan nilai daily

quiz, dengan tipe quiz adalah multiple choice (Pretest &
Posttest), absensi & weekly survey.
● Penilaian untuk Sales Classroom berdasarkan nilai roleplay,
UAC & survey.
● Pembagian kelas akan dilakukan di hari sebelum sales class
● Aspek penilaian kelulusan meliputi: Absensi, nilai roleplay,
UAS dan catatan dari mentor
● Student yang lolos akan lanjut ke sesi on job training selama 4
minggu.

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ATURAN DAN PANDUAN PROGRAM

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 PANDUAN PROGRAM

1 STAR Playbook 5 STAR Materi Sales Class OEC

2 STAR Ticketing 6 STAR Materi Sales Class FEC

3 STAR Handbook 7 STAR Student Journal

4 STAR Materi General Class

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 STAR Class Feedback

Class Feedback
Selama program, peserta WAJIB untuk mengisi Form Class
Feedback tiap kelas/sesi berakhir.

https://bit.ly/ClassFeedbackSTAR16

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 STAR Students Journal

Students Journal
Selama program, untuk mengetahui perkembangan harian
dari para peserta, maka para peserta WAJIB mengisi Students
Journal. Dengan mengetahui perkembangan harian termasuk
hambatan yang dialami oleh peserta, program ini diharapkan
mampu untuk membantu para peserta mengatasi hambatan
yang dihadapi dan mengembangkan keterampilan dan
kemampuan di dalam diri-nya.

Semua peserta WAJIB untuk mengisi Student Journal setiap

harinya, sebelum pukul 22.00 WIB.

https://bit.ly/StudentsJournalSTAR16

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 Kehadiran & Izin Ketidakhadiran

Kehadiran
● Setiap harinya, wajib melakukan absensi melalui link
dibawah ini :
https://tinyurl.com/attendancefreelance
● Absensi kami buka setiap harinya mulai pukul 09.00 -
17.30, pastikan kamu melakukan absensi setiap
harinya.
● Kehadiran akan mempengaruhi uang saku yang
diterima, sehingga pastikan jangan lupa untuk absen
ya!

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 Izin Ketidakhadiran

Ketidakhadiran
Izin ketidakhadiran yang diperbolehkan yaitu :
● Sakit, dengan surat keterangan dari dokter.
● Dukacita, dengan surat keterangan kematian dan
Kartu Keluarga.
● Sukacita, dengan lampiran undangan pernikahan
dan Kartu Keluarga
● Selain izin tersebut STAR Committee boleh untuk
tidak memberikan izin.
● Bagi peserta yang tidak hadir tanpa izin selama
maksimal 2x, akan dinyatakan tereliminasi dari
program ini.

Prosedur Izin Ketidakhadiran, bisa dilihat di PLAYBOOK.

Serta mengisi STAR Ticketing
:https://tinyurl.com/TicketingSTAR
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OUTLINE & INSTRUKTUR
GENERAL CLASSROOM

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 GENERAL CLASS
CULTURE & ATTITUDE CLASS

OUTLINE PEMBAHASAN CULTURE & ATTITUDE

● The importance of hardwork

● Target oriented In Sales
● Workflow in Sales
● How to be a good sales person
● Build creativity as a sales

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR Instruktur
- Rencana Kegiatan Belajar : Materi Ditto Raditiawarman Sudibyo
Outbound Sales Manager

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 GENERAL CLASS
EDUCATION SESSION

Outline Pembahasan Education

● Pendidikan di Indonesia
● Kendala dan isu pendidikan di Indonesia
● Apa yang Ruangguru lakukan untuk membantu
mengembangkan dan mengatasi permasalahan
pendidikan di indonesia saat ini
● Informasi umum dunia pendidikan (jalur-jalur
melanjutkan pendidikan ke SMP/SMA/PTN, Kalender
Pendidikan Indonesia)
● Peran Edutech dalam dunia pendidikan di Indonesia
● Keunggulan Ruangguru

Wahyono Bintarto
Content Operations Manager
- Durasi Kelas: 2,5 Jam ● B.Ed in Curriculum and Educational
Technology from Universitas Negeri Jakarta
- Media Pembelajaran: Online via Workplace STAR (UNJ)
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment ● UNICEF Certified Education sector analysis
and data literacy

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 GENERAL CLASS
PRODUCT KNOWLEDGE RUANGBELAJAR
Instruktur
Outline Pembahasan ruangbelajar
● Penjelasan fitur-fitur yang ada di ruangbelajar
● Fitur dan manfaat
● Cara penggunaan ruang belajar di aplikasi & dekstop
● Demo aplikasi
● Q&A seputar ruang belajar

- Durasi Kelas: 1,5 Jam Yunda Aditya Cristin

- Media Pembelajaran: Online via Workplace STAR Training & Development Associate
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment OEC

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 GENERAL CLASS
PRODUCT KNOWLEDGE BA & BAON
Instruktur
Outline Pembahasan Brain Academy (Offline & Online)

● Penjelasan fitur-fitur yang ada di BA (Off & On)

● Fitur dan manfaat
● Cara penggunaan ruang belajar di aplikasi & dekstop
● Demo aplikasi
● Q&A seputarBA

- Durasi Kelas: 1,5 Jam

Wulan
- Media Pembelajaran: Online via Workplace STAR
Business Associate
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment
(Brain Academy)

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 GENERAL CLASS
PRODUCT KNOWLEDGE (AFTER SALES BAON)
Instruktur
Outline Pembahasan Brain Academy (Offline & Online)

● Top 5 fasilitas BA Online

● Cara Menjelaskan Benefit & Cara menjual Fasilitas
BA Online
● Counter Rejection
● Ater Paid Treatment
● Q&A

- Durasi Kelas: 1,5 Jam

Renty Sukmaya
- Media Pembelajaran: Online via Workplace STAR Training & Development
- Rencana Kegiatan Belajar: Materi, Quiz & Refreshment
Associate OEC

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 GENERAL CLASS
PRODUCT KNOWLEDGE RL & RLO
Instruktur
Outline Pembahasan ruangles + ruanglesonline
● Penjelasan fitur-fitur yang ada di ruangles +
ruanglesonline
● Fitur dan manfaat
● Cara penggunaan ruangles + ruanglesonline
● Bedah fitur
● Q&A seputar ruangles & ruanglesonline

- Durasi Kelas: 1,5 Jam Yunda Deliza

Witri Nurul Fajri
- Media Pembelajaran: Online via Workplace STAR Senior Business
Business Associate
- Rencana Kegiatan Belajar: memahami product Associate

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 GENERAL CLASS
COMPETITOR ANALYST

Outline Pembahasan Competitor Analyst

● Quipper
● Zenius
● Pahamify
● Rumah Belajar
● Google Classroom
● Quipper School
● How to handle competitor issues

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR
Instruktur
- Rencana Kegiatan Belajar: Materi
Muhamad Ansorudin
Training & Development Lead

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 GENERAL CLASS
TOOLS MANAGEMENT - CRM

Outline Pembahasan CRM Class Theory

● Introduction CRM
● Voucher Generator
● Contact Assignment
● Whatsapp template
● My Invoice
● Log Activity
● Customer Table
● Trial CRM Session by Students

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR Instruktur
- Rencana Kegiatan Belajar: Materi Izzatul Munawaroh
Product Associate

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 GENERAL CLASS
EC DATA MANAGEMENT

Outline Pembahasan EC Data Management 1 & 2

● Objective EC Data Management

● Workflow Contact Assignment
● Source Contact By Campaign
● Contact Management
● Dokumentasi

- Durasi Kelas: 1,5 Jam

Hanif Irham F
- Media Pembelajaran: Online via Workplace STAR
Training & Development
- Kegiatan Belajar : Materi, Quiz & Refreshment
Associate OEC

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OUTLINE & INSTRUKTUR
SPECIFIC CLASSROOM - OEC / FEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP SOFT & HARD SELLING

Outline Pembahasan Teknik Follow Up Soft & Hard Selling

● Definisi hard selling dan soft selling

● Timing melakukan hard selling dan soft selling
● Keuntungan dan kerugian melakukan hard selling &
soft selling
● Durasi waktu pitching
● Hard selling & soft selling mana yang lebih efektif ?
● Tips soft selling

- Durasi Kelas: 1,5 Jam

Instruktur
- Media Pembelajaran: Online via Workplace STAR
Harits Kurnia Putri
- Rencana Kegiatan Belajar : Materi, Exercise & Roleplay
Training & Development Associate OEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP BY CAMPAIGN & CHAT

Outline Pembahasan Teknik Follow Up by Campaign & Chat

● Get info on your leads
● Basic flowchart
● Key Sales
● Follow-up Steps by campaign
● Let’s try! : create opening - chat roleplay

- Durasi Kelas: 2 Jam

- Media Pembelajaran: Online via Workplace STAR
Instruktur
- Rencana Kegiatan Belajar: Materi, Exercise & Roleplay
Permata Ihda Fuadina
Training & Development Associate OEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP EACH PRODUCT - COMBINE CALL & CHAT

Outline Pembahasan Teknik Follow Up Each Product

● Framework untuk all product

● Pitching step & wording all product
● Framework upselling
● Pitching step & wording upselling
● Matriks by product

- Durasi Kelas: 2 Jam

- Media Pembelajaran: Online via Workplace STAR
- Rencana Kegiatan Belajar : Materi Teori & Roleplay
Instruktur
- Jadwal: Senin, 30 November 2020
Harits Kurnia Putri
Training & Development Associate OEC

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 SESSION - SALES CLASS
TEKNIK HANDLING OBJECTION

Outline Pembahasan Teknik Handling Objection

● Teknik mengatasi penolakan - ARP/C

Ayub Rohede
● Teknik mengatasi penolakan - Christina Lee
● Kategori & Top Penolakan
Training & Development
● Teknik ARP/C ing pada 4 top penolakan Associate OEC
● Teknik ARP/C ing pada masing-masing kategori

Harits Kurnia Putri

- Durasi Kelas: 2 Jam
- Media Pembelajaran: Online via Workplace STAR Training & Development
- Rencana Kegiatan Belajar : Materi, Exercise & Roleplay Associate OEC

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 SESSION - SALES CLASS
TEKNIK FOLLOW UP BY CALL

Outline Pembahasan Teknik Follow Up by Call

● Introduction Outbound EC
● Flowchart Call
● Urgensi, Rational & Call Needed
● Preparation Call
● Call Action
● Call Teknik
● Testimony Call by Top Agent
● Tips & Trik

- Durasi Kelas: 2 Jam Instruktur

- Media Pembelajaran: Online via Workplace STAR Ayub Rohede
- Rencana Kegiatan Belajar : Materi Teori & Roleplay Training & Development Associate

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 SESSION - SALES CLASS
TIME MANAGEMENT OEC

Outline Pembahasan Time Management OEC

● Best agent time management
● How to manage contact time by time
● Key Sales

- Durasi Kelas: 1,5 Jam

- Media Pembelajaran: Online via Workplace STAR
Instruktur
- Rencana Kegiatan Belajar: Materi & Exercise
Ria Tri Y
Training & Development Associate OEC

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GOOD LUCK!

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