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Implementing Six Sigma in Challenging Times: A Case

Study
Jose Hernandez, Trevor Turner

To cite this version:


Jose Hernandez, Trevor Turner. Implementing Six Sigma in Challenging Times: A Case Study.
International Conference on Advances in Production and Management Systems (APMS), Sep 2009,
Paris, France. pp.514-521, �10.1007/978-3-642-16358-6_64�. �hal-01055815�

HAL Id: hal-01055815


https://hal.inria.fr/hal-01055815
Submitted on 13 Aug 2014

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Distributed under a Creative Commons Attribution| 4.0 International License


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