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Tesla Drives To Change The Structure of An Industry: Activity
Tesla Drives To Change The Structure of An Industry: Activity
While certainly not a mass-market car (the Tesla Roadster started out at US$109,000 or 5.4 million pesos), the
company had no problem selling every car they made. Tesla opened car information locations at malls in the
United States, where customers would learn about the car, its features, and how to order one. Customers can
use a website to select the features they want, pay a deposit, and wait for Tesla to build their car. Tesla offers
financing and accepts third-party loans, but delivers the cars directly to the customer that ordered it. The
organization has been structured around a retail concept that is more oriented toward providing information
rather than selling. Tesla successfully managed to build its business using this unconventional model by
combining their functional units with their project teams, which encourages more dynamic and open
communication in their entire organization. The price of Tesla vehicle is not negotiated, and every feature is
clearly labeled on the website. There are no teams of employees working with franchisees, no logistics teams
negotiating car allotments, no sales groups crafting the next “big” sale/marketing campaign. The company
simply establish a strong camaraderie and personnel commitment in their small pool of employees. In
addition, Tesla ensures that the activities of their organization are well aligned to their company strategy,
which enables them to successfully match personnel requirements to their overall strategy that drives
optimum growth for the company.
General Motors has almost 4,900 franchise dealers in North America, and the company is prohibited from
selling directly to consumers because of contracts with those dealers and state laws that protect the
dealerships from factory competition. General Motors has invested significant resources in attempting to
prevent Tesla from entering markets. They successfully prevented a move into Michigan but failed in the
courts of Massachusetts. If Tesla is forced to deal through a franchise dealer system, it will radically affect the
structure and design of the organization. Sometimes the reality of the markets dictates how a company is
organized.