ACTIVITY #2

1. What is Logistics?
− Is the task of coordinating material flow and information flow across the
supply chain.
− Logistics refers to the overall process of managing how resources are
acquired, stored, and transported to their final destination.

2. What is Supply Chain Management?

− Is planning and controlling all of the business processes− from end-
customer to raw material supplier – that link together partners in supply
chain in order to serve the needs of the end-customer.
− Supply chain management is the handling of the entire production flow
of a good or service — starting from the raw components all the way to
delivering the final product to the consumer.

3. What is the relationship between Material Flow and Information Flow?

− Material flow requires information flow, against good logistics principles
is that if material is delivered although no-one has information about it.
Information must, however, be attached to material and to product. For
example, packaging must include information on the content, sender
and destination.

4. Explain Material Flow in a Supply Chain?

− Material flow includes a smooth flow of an item from the producer to

the consumer. This is possible through various warehouses among
distributors, dealers and retailers. The main challenge we face is in
ensuring that the material flows as inventory quickly without any
stoppage through different points in the chain.

5. What is the relationship between quality of service and customer loyalty?

− Customer loyalty has been presented as an indicator of successful

quality management practices in both the manufacturing and the
service sectors. If the firm is continually giving a quality service or
product, then the customers loyalty will be with them since one of the
customer’s preference in choosing a product or service is the quality.

6. How do you retain costumer through logistics?

− An efficiency delivery To compete in today’s markets, next and same
day delivery services are significant influences in a customer’s
purchasing decision.
− Transparency For acquiring the loyalty of your customers, you need to
ensure there is absolute transparency from scratch. Any kind of
discrepancies arising afterward due to undisclosed information will lead
to a breach in the trust of your customers. 
− Courier Partners You must choose your courier partners carefully.
Each courier partner has its benefits and drawbacks. Relying on only a
few courier partners isn’t the brightest idea.  Courier partners shoulder
the biggest responsibility of the supply chain i.e. on-time order delivery.
− Offer as many options as your customers need
− Communicate quickly and effectively and thoroughly to build trust