Lending Way

MyCRM Quick Guide

 1
Step 1 First chat

First Chat Introduction.

Understand loan
purpose and
applicant /
Introduction and understand what the guarantor
client wants. position & book
an appointment.

Adviser

2 3
For an EXISTING Send Hello Pack
client, Create a
New Deal Including the
Disclosure Guide,
Online Fact Find
For a NEW client, & Declaration
create a New Form.
Contact in
MyCRM, then
Create a New
Adviser or Admin Deal. Adviser or Admin
4 5
Online Fact Find Create Note
A full Fact Find or To document the
partial Fact Find information
can be sent. gathered during the
First Chat.
All sections need
to be completed
either via the
Fact Find or in
person.
Adviser or Admin Adviser or Admin
 6 Hello Pack Email
Step 2
The Client opens
Client Discovery the Hello Pack
email and clicks
‘Get Started’ to
launch the Online
Gather information from your client Fact Find.
securely and efficiently.

Client

7 8
Profile Creation Online Fact Find
The client creates a The client enters
new profile or logs info into the Online
into their existing Fact Find, which
profile. saves to the loan
application in
MyCRM.

Client Client
9 10 Capture Insurance
Capture
Objectives & Requirements or
Future Goals Existing Cover

This can be done This can be done via

via the Online Fact the Online Fact Find
Find request or in request or in person.
person.

Adviser & Client Adviser & Client

11
Review Fact Find

Review the Fact

Find submitted by
the client. Request
a Partial Fact Find
if any information
is missing or still
required.

Adviser or Admin
 12 Lock the Fact Find
Step 3 & Validate Data

Research Validate data in the

Loan Application if
needed. Add a Note
to document the
Research and recommend. Check changes.
information supplied and find the best
solution to meet your clients needs.
Adviser

13 14
Complete Initial Loan
Funding Details Structure

Work out the Add a loan facility

funding required (this will automatically
default to 30 years P&I
for the lending with TBA being selected)
transaction.
No product needs
to be selected at
the pre-approval
stage.
Adviser Adviser
Adviser
15 Initial Lender & 16 Check Supporting
Product Selection Documents
Rationale
Include the Client
Complete summary Declaration.
section.
Add other
These notes will be supporting
reflected in the documents to
Game Plan. accompany the
application.
Adviser or Admin Adviser or Admin

17
Verify Details In
Loan Application

Check all relevant

sections are
completed. Follow
up on any missing
information.

Adviser or Admin
 18
Step 4 Complete Adviser
Notes

Submit Application Add all relevant

information to best
support the fate of
the application.
Submit the loan application to the lender
that best meets the clients needs.

Adviser

19 20
Check And Attach Submit to Lender
Lender Worksheet
Submit Loan
Check auto-gen Application to
lender worksheet is lender.
correct.
Confirmation
If not an auto-gen received once the
worksheet, application has
manually complete been sent.
and attach.
Adviser Adviser
 21 Application
Step 5 Management

Approval and Post approval; liaise

with client and lender
to fulfill conditions of
Recommendation the loan approval.

Send Game Plan and Handover Pack Use the Application

Pipeline to track the
various stages of the
Adviser & Client application process.

22 23
Loan Structure
Update Loan
Meeting
Structure
Once the loan approval
Update splits to
reaches unconditional
reflect the finalised
status, finalise loan
structure.
structure with the
client.
Client/adviser to fulfill
additional lender
requirements i.e. Rate
Adviser & Client Lock agreements etc. Adviser
24 Product Finder 25 Complete Lender
& Product
Within the loan
Selection
split, untick ‘TBA’
Rationale
and select the
relevant product Finalise lender and
based on your product
recommended recommendation.
structure as agreed
to by the client.

Adviser Adviser

26 27
Generate Game Complete
Plan Handover Pack
(lender facing)
Send to applicants
and guarantors. Information will
pull through to the
(To review the Game lender Handover
Plan before sending, Pack.
download by clicking
on the preview
download option).

Adviser Adviser
28 Generate 29
Handover Pack
This will produce a
PDF document to
email to the lender.
Adviser or Admin
Email Handover
Pack
Collate the Handover
Pack & other relevant
documentation (e.g.
Rate Lock
agreement) and
email to the lender
prior to settlement.
Adviser or Admin

29
Update

If there are amendments to the Loan Application (including material changes to the
clients circumstances) after you’ve issued the Game Plan; update the Loan
Application to reflect the changes (including the narrative in the Lender & Product
Selection Rationale), re-generate and send the updated version to the client.

Adviser or Admin
 30 Post Settlement
Step 6
Follow Up

Keep in Touch Notifications sit in

the Dashboard and
Customer Care.

Keep in touch with your clients. Check in with your

client.

Adviser or Admin

31 32
Fixed Rate Expiries Annual Reviews

Fixed Rate and Interest Annual Review

Only notifications sit in notifications sit in
the Dashboard and the Dashboard and
Customer Care. Customer Care.

Adviser or Admin Adviser or Admin