Misbah Ajaz Shaikh

(Phone)+971561813749/+0523804323
(Email) m.misbahshaikh@gmail.com
(DOB) : 13th July ‘94

PROFILE

Self-directed and Result-driven Customer Service Professional working as a bridge between

Company and Customers having 4+ years of experience with customer services effectively in a
Multinational Company with Excellent communication, Presentable, Customer Service,
Organizational, Administrative and Multitasking skills. Looking to join a highly-regarded firm in role
leading proactive, dedicated teams.. Attention to Customer Satisfaction.

SKILLS

Corporate Skills Customer Interaction| Telephone etiquette | Customer Issues/Queries|

Customer focused | Client Satisfaction| One-to-One Meetings| Follow-
Ups| Inbound| Outbound Calls| Chats | Emails| Business Requirements|
Websites | Administrative Works| Client Requirements |
Communication | Reporting Requirements |Product knowledge |
Technical | Non Technical | Performance management cycles |
Coordinating with Higher Management | Emailing Potentials |
Excellent Communication | Collaborative team | Close Interaction with
Client and Business | Websites and Portals | Digitalization| High level
of active listening skills | Attentive to details | Positive behavior| Team
spirit |

Other Key Skills Organization Skills | Social Media | Facilitation | Microsoft Office |
Outlook | Word | PowerPoint | Excel
WORK EXPERIENCE
Nov 2016 – Aug 21 Accenture
Responsibility ● Handling customer requests with telephone etiquette for all
products/services and recording customer requests and ensuring Turn
Around Time (TAT) remains within the accepted timeframes having
Excellent Communication Skills.
● Experience with Inbound and Outbound Calls with Etiquettes.
● Customer centric attitude (able to handle all customers), working for
great customer satisfaction.
● Experience with working for APAC, NA, EALA Clients in US and
Australia, having excellent communication and presentation skills.
● Ensure feedback from the customer to further improve customer
services.
● Build customer loyalty by follow-up of customer calls.
● Hands-on Experience with excellent Problem Solving Skills for
Customer Issues, Inquiries and Complaints via phone.
● Record and maintain all customer interaction information.
● Ability to work both independently and as part of a team
● Hands-on Experience with carrying out duties like typing,
documenting, emailing, etc.
● Answer courteously inbound calls. Respond to customer enquiries.
● Proficient user of relevant computer based applications with good
knowledge with Outlook, MS Office, Excel, PowerPoint etc.
● Manage and update customer databases with the status of each
customer.
●Hands-on experience with complete customer interactions with
responding to queries and services like maintaining records,
transactions, complaints, etc.
● Close interaction with Clients/Customers by understanding the
Business and having a positive attitude.
● Hands-on with carrying out any assigned task with the time Frame
with Prioritization and Proper Deadline Management.
● Updating the directory and Transferring calls to specific numbers for
information queries.
● Close Client Interaction with Existing and Potential Customers to help
the organization Grow.
 ● Evaluate the problems of the customers and provide logical lasting
solutions. Manage filing, mailing, correspondence and other
management tasks.
● Experience with having the conversation to be quick to make the
calling party wait as little as possible and to avoid too much load of
calls on the switchboard.
● Hands-on Experience to provide web Chat support for inbound
contacts with company through the web chat functionality, and raise
tickets for internal SME support for detailed questions.
● Experience of responding through Emails efficiently.
● Experience to adhere the standard company policies. Understand,
adopt, adhere and practice responsibilities or controls as per company
Information Security policy and as per best practices explained in the
induction and awareness sessions.
● Conducting Organisational development activities.
● Excellent written and verbal communication skills with a Can-do
Attitude and Ability to work under pressure.
● Great team collaboration with having good relationship with team
members.

HONOURS & AWARDS

● Ace Award winner in Team category (May '19)
● Star Performer Award (Oct ‘19)

EDUCATION
2012 –2016 Sinhgad Institute of Technology | Pune, MH.

Degree Bachelor of Engineering (Information Technology) with First Class

Schooling St.Mira's English Medium High School, Pune.

PERSONAL DETAILS

Name - Misbah Ajaz Shaikh

Birth of date - 13th July 1994
Contact No - 0561813749/ 0523804323
Address - Sheikh Hamdan Street,
Abu Dhabi
Languages Known - Proficient in English, Hindi, Marathi and Urdu
Nationality - Indian