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OPEN BOOK EXAM QUESTIONS START ON THE NEXT PAGE
 Question 1 20 Marks

(600 words)

1.0 INTRODUCTION
A stakeholder is someone who has an interest in a firm and may influence or be influenced by it.
Investors, workers, customers, and suppliers are the major stakeholders of a normal firm.
However, as corporate social responsibility has gained traction, the notion has been expanded to
encompass communities, governments, and trade groups.

i) Primary stakeholder

1.1 LEGAL FORMATION

This is a formation used by many business to see which organizational structure can help in the
company needs and it helps the categories and departments their functions and missions in the
company the most important step when opening a firm is to set up a legal formation.

1.2 STAKEHOLDER MAP

The practice of identifying the important stakeholders involved in a project is known as stakeholder
mapping. The procedure entails identifying all those who are interested in the project's result. A
project stakeholder can be a single person or a group of people, as in huge public infrastructure
projects. After identifying all project stakeholders, the project manager must map or categorize
them based on their level of participation. The stakeholder mapping is done on the two levels
listed below.

The amount of enthusiasm

The extent of one's impact
1.3 APPLICATION
Investor- The interest in the company that the investor has is profit when an investor is investing in
a company he is interested in the profits of the business and continuity of the business. The
investor has a high power in the company due to owning majority of the ownership in the company
and thus creating a high influence on the company. When an investor does not get what he wants
from the company/Business it can mean trouble for the company and make the company be into a
loss as the investor can sell its shares for a low price and it can affect the companys share market
and make the company go into a huge loss and thus making the company continuity go from long
to short so that is how the investor can affect the company performance if they don’t get what they
expected.

Customers- this are the people that make a business survive with purchasing the goods and
services from the business and they can purchase the goods and services for a long time this
customers are called loyal customers. But when a customer don’t get what they want it can affect
the company performance and the power of the customers influence is high the expectations of
customers in the business is they get the value of money from the goods they purchased
 Question 2 20 Marks

(600 words)
2.0 INTRODUCTION
When choosing an organisational structure the company has to go through the internal factors and
see what factors will impact on the chosen organisation structure

2.1 INTERNAL FACTORS

Internal Factors are the tangible and intangible aspects that are directly controlled by the company
in issue. Internal variables are further divided into strengths and weaknesses. Many internal
elements will be weaknesses when you first start a firm, but as you acquire experience, they may
be changed into strengths.

The 4 Examples of Internal Factors

i) Organization culture
It's a difficult concept to define, yet it's one that everyone understands. It embraces your values
while also going above and beyond them. You might think of it as the way people in your company
act and react in different scenarios.

ii) Leadership
The owners, stockholders, and occasionally the senior management team are among the most
influential internal elements.

This group is in charge of hiring and firing, as well as business culture, financial health, and
everything in between. Changing the owners, shareholders, or executive team is similarly difficult

iii) Staff
The firm is made up of its employees. They're the ones who come up with ideas, carry them out,
and deal with situations when they arise.This internal environmental element becomes more
obvious when you have a company that requires a significant number of specialized staff.

iv) Finance

Many individuals are aware that finances are an important aspect. It impacts the kind of
investments you may make, who you can recruit and how you can hire them, and your capacity to
start marketing campaigns, among other things.An organization's financial options are numerous.
Some firms seek capital from investors, while others arrange lines of credit, and yet others utilize
their profits to expand.

2.2 Organizational structures

A system that defines how particular tasks are directed in order to fulfill an organization's goals is
known as an organizational structure. Rules, roles, and obligations are examples of these
activities. The flow of information between levels inside the corporation is also determined by the
organizational structure. In a centralized structure, for example, decisions are made from the top
down, but in a decentralized structure, decision-making authority is dispersed across the
company. Companies can stay efficient and focused if they have an organizational structure in
place.

i) Functional structure
A method of dismantling a firm based on the specialty of its employees A functional structure is
used by the majority of small-to-medium-sized organizations. Using a bureaucratic organizational
structure means dividing the company into departments such as marketing, sales, and operations.

ii) Divisional

Typical of huge corporations with several business units. A corporation that adopts this strategy
structures its leadership team depending on the products, projects, or subsidiaries they operate,
which is known as the divisional or multidivisional structure.

iii) Matrix

Employees are matrixed across supervisors, divisions, and departments under this system. In a
matrixed organization, for example, an employee may be responsible for both sales and customer
support.

2.3 LITERATURE REVIEW

The apple company uses functional structure to satisfy the company needs and how to manage
the company it helps the company in the following ways

I) leadership

Employees report according to their line of communication, thus the hierarchy is clear. There is no
abdication of authority.

II) Staff

Every employee executes their duties in accordance with their job description. This provides
employees with a sense of job stability, allowing them to work more efficiently.

III) Finance

Employees can easily be held accountable, and as a result, they are rewarded in a fair and
equitable manner.

IV) Organisational culture

Within each department, communication is two-way, allowing for a cordial environment.

Question 3 30 Marks

(900 words)
Question 4 30 Marks

(900 words)

Write your answer here

Reference list

1.
Appendix (optional)