11 Essential Procurement KPIs You Can’t

Ignore
Published On April 8, 2021 • Procurement,Procurement Process
Businesses today want procurement teams to drive value beyond cost savings. As a
result, procurement leaders are constantly looking for ways to improve their procurement
process and make it more sustainable. However, they don’t want to make any decisions
without the right data. And so, they track an array of metrics as KPIs.

While procurement key performance indicators (KPIs) is a widely used buzzword in

procurement circles, they are not set on stone. Procurement KPIs mean different things to
different businesses, almost to the point that most procurement leaders aren’t sure what
counts as a KPI and what doesn’t.

But when it comes to decision-making and performance tracking, how can you be sure
that the KPIs that are being tracked matter the most? Only by gaining a better
understanding of the metrics and taking a look at the procurement KPIs that are used by
industry leaders.

What are procurement KPIs?

Procurement KPIs are a type of performance measurement tool that are used to evaluate
and monitor the efficiency of an organization’s procurement management. These KPIs
help an organization optimize and regulate spending, quality, time, and cost.

Additionally, procurement KPIs help businesses keep pace with their overall process
goals, procurement strategies, and business objectives.

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Why measure the efficiency of your procurement process?

The saying “If you cannot measure it, you cannot improve it” holds as true as ever.
Measuring the efficiency of a procurement process is important, as it plays a critical role in
the supply chain in the case of an economic downturn.

While cost savings are an obvious objective of procurement performance, it is not just

restricted to that. By measuring the performance of a procurement process, organizations
can find answers to other important questions like:

 What needs to be improved?

 How do we compare with other organizations?
 Are we improving or declining?
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11 KPIs every procurement team should measure without fail

The right procurement KPI is relevant to your business goals and simple to track. While
you’re drafting your first procurement KPIs, it can be a bit overwhelming. By gaining a
better understanding of their purpose, you would be able to identify KPIs that better serves
your needs.

Listed below are eleven procurement KPIs that every organization should keep track of:

 Compliance rate
 Supplier defect rate
 PO and invoice accuracy
 Rate of emergency purchases
 Supplier lead time
 PO cycle time
 Vendor availability
 Cost per invoice and PO
 Spend under management (SUM)
 Procurement ROI and benefits
 Price Competitiveness

Depending on their purpose, these procurement KPIs can be split into three major
categories: ensure quality, improve delivery, and deliver savings. All three categories are
interdependent, so focusing on just one category might harm the other two and decrease
the process sustainability.

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1. Quality KPIs: Ensure quality

Compliance rate

Contractual and policy compliance are pivotal to ensure legal security. If these compliance
rates dip down, they can spike up indirect and maverick spend. A foolproof purchasing
contract with clearly defined penalties can improve the compliance rate

Metrics to note:

 The ratio of disputed invoices to total invoices

 The total difference between the price paid and the price quoted

Supplier defect rate

Supplier defect rate is used to evaluate a supplier’s individual quality. Measuring supplier
defect rates and breaking it down based on the defect type will offer actionable insights
 into a supplier’s trustworthiness. Supplier defect rates are usually measured in defects per
million.

Supplier defect rate= Number of substandard products/Total number of units tested

PO accuracy

Low PO accuracy hikes up operating costs. Procurement KPIs are measured across
supply categories, buyer segments, and more. This metric will help businesses ensure
whether suppliers are delivering what was ordered and if it was delivered at the right time.

Indicators to track:

 The ratio of product/service delivered outside the pre-defined service target

 % of erroneous delivery over the total number of purchase orders in a period of time

2. Delivery KPIs: Improve delivery

Rate of emergency purchases

Emergency purchases are those unplanned orders which are acquired to prevent the
shortage of products/services. This metric is measured with the ratio of emergency
purchases to the total number of purchases over a fixed period of time.

By lowering the rate of emergency orders, organizations can:

 Save costs
 Improve procurement plan
 Reduce supply risks
 Ensure continuity

Supplier lead time

Supplier lead time is the amount of time that elapses between the time a supplier receives
an order and the time when the order is shipped. This KPI is often measured in days.
Vendor lead time starts with availability confirmation and ordering and ends with the
delivery of goods.

Supplier lead time = Delivery time (Goods and receipts delivery) – Order time (PO
acceptance)

Purchase order cycle time

Purchase order cycle time is measured in hours or days from the time a purchase
requisition is submitted to the time when it is transmitted to a vendor or contractor. This
KPI covers the end-to-end ordering process which makes up the whole purchase order
cycle.
Vendor availability

Vendor availability is used to measure a vendor’s capacity to respond to emergency

demands. This procurement KPI helps organizations determine the degree of reliability
they can place on a vendor.

Vendor availability (%) is measured by the ratio of the number of time items available on a
vendor’s side to the number of orders placed with the supplier.

3.Cost-Saving KPIs: Receive savings

Cost per invoice and purchase order side

The cost spent per invoice and purchase order can vary from one organization to another
depending on the factors that are included in this calculation. An organization that follows
a manual approach will have higher processing costs when compared to other
organizations that use an automated process.

A recent APQC survey shows that organizations with little to no automation in place end
up spending at least $10 or more per invoice.

Spend under management

Spend under management is the percentage of procurement spend that is regulated or

controlled by the management. As an organization’s spend under management rises up,
its ability to optimize cost and forecast expense increases with it.

SUM = Total approved spend (i.e., direct, indirect, and service-related cost ) – Maverick
spend

Procurement ROI
Procurement ROI is used to determine the profitability and cost-effectiveness of the
procurement investment. This metric is best suited for internal analysis.

Procurement ROI = Annual cost savings / Annual procurement cost

Price competitiveness

Little to no competition among vendors can lead to a place where a few suppliers enjoy a
monopoly. This can lower quality over the long run. Here the emphasis is placed on
shortlisting vendors that offer the buyer a distinct competitive advantage.

Price competitiveness can be measured by comparing the price paid with the published
market prices listed on procurement market intelligent sites like Beroe Inc.
 It also gives procurement leaders the ability to create custom reports that show key
metrics like PO cycle time, the rate of emergency purchases, and the annual procurement
savings to annual procurement costs.

Using an eProcurement tool is the key to improve procurement

performance
To step up procurement performance, organizations need to take KPI measurements and
tracking digital. Using a cloud-based tool will help organizations with data collection,
segregation, routing, retrieval, and much more. This lets procurement staff spend more
time analyzing the collected data.

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Using an E-procurement software offers a number of great benefits like:

o Drastic reduction in process time

o A steep rise in productivity
o Increase in speed and efficiency
o Radical gains in terms of compliance
o Substantial cost savings
o Significant reduction of risk
o Enhanced visibility of the whole process

Visualizing and tracking procurement KPIs using Kissflow Procurement

Cloud
With Kissflow, organizations get access to one comprehensive tool that handles
procurement processes throughout the procure-to-pay cycle. As this is a cloud-based
solution, it has all procurement data available for instant access. This means you can
measure procurement KPIs effortlessly.

Kissflow Procurement Cloud offers dedicated tools to take care of procurement functions

like purchase order and purchase request management, invoice and contract
management, and vendor management as well. All of the data from these processes are
connected and available with context, and the 360-degree visibility Kissflow offers to
ensure consistency and transparency across the whole process cycle, throughout core
processes like vendor evaluation and performance ratings.

Tracking procurement KPIs has never been easier, with Kissflow’s function-specific tools
that collect, store, and analyze necessary information with minimal human effort. Collected
data is then shared with all relevant parties with role-based access to ensure data security.

Moreover, Kissflow Procurement Cloud can provide automated reminders to procurement

leaders and vendors alike to keep processes on track.
 It also gives procurement leaders the ability to create custom reports that show key
metrics like PO cycle time, the rate of emergency purchases, and the annual procurement
savings to annual procurement costs.

Recommended Reading:

 Top 6 Challenges in Procurement and How to Overcome Those

 5 Advancements in Technology That Procurement Needs to Adopt Now
 How Manual Processes Are Killing Your Procurement Efforts
 8 Reasons to Automate your Procurement Process Today

Summary
The process of developing procurement KPIs at an organization isn’t always a clear-cut
task. But, when procurement leaders take the time to identify their business needs and
understand the nature of procurement key performance indicators, it is easy to pick those
which are in tune with an organization’s goals.

A cloud-based digital procurement solution can help businesses measure KPIs, gain
actionable insights, mitigate risks, and increase profitability.

Looking for ways to improve the efficiency of your procurement process? Sign up for a free
demo of Kissflow Procurement Cloud today, and see how effortless it is to track all the
procurement metrics that matter.