Fucking Macros

Cancellations
[DVO] Cancel Roku
We understand you'd like to manage your subscription to Hallmark Movies Now (HMN). Your in-app
purchase through your Roku device must be managed through the Roku service. If you are unable to
manage your HMN subscription by following the link below, you can contact Roku Customer Care
directly at 816-272-8106 ext 2 or by visiting support.roku.com/contactus.
Manage Roku Subscriptions
If you would like to cancel your subscription to Hallmark Movies Now, you can do so by clicking the
(*) button on your remote while highlighting the Hallmark Movies Now app on your device then
clicking the Manage Subscription option and following the prompts.
If you have any further questions, we're always here to help. Just contact our Customer Care team at
support@hmnow.com or give us a call at 1-844-446-5669 9am - 5pm, 7 days a week.
[DVO] Cancel Google
We were able to locate your account and see that your subscription was created through an in-app
purchase with your Android device. I have included simple instructions to manage your subscription
below or you may contact Google Play directly at 855-836-3987:
1. Open the Google Play Store App .

2. Tap Menu Account Subscriptions.
3. Find the subscription you want to cancel.
4. Tap Cancel.
You may also manage your subscription by logging into your Google Account and managing your
subscription here.
Important: Uninstalling an app will not automatically stop your subscription. You must cancel your
subscription to end your subscription. If you uninstall the app without canceling your subscription,
you will still be charged.
[DVO] Cancel Amazon
We understand you'd like to cancel your Hallmark Movies Now subscription. Your in-app purchase
through your Amazon Fire TV device must be managed through the Amazon website. Please follow
the steps below to manage your HMN subscription:
1. Visit your Amazon Subscriptions and use your Amazon username and password to sign
in.
2. Next to the subscription, select 'Actions' and then a management option:
○ Edit payment information

○ View billing history
○ Cancel your subscription
Once you have canceled your HMN subscription auto-bill, you will not incur any further charges.
Have a wonderful day!
[DVO] Cancel iOS
In order to cancel your Hallmark Hallmark Movies Now subscription that was started on an iOS
device, please follow this link on your iPhone/iPad or you may follow the steps below.
1. Open the Settings app.

2. Tap your name.
3. Tap Subscriptions. (If you don't see "Subscriptions," tap "iTunes & App Store" instead.
Then tap your Apple ID, tap View Apple ID, sign in, scroll down to Subscriptions, and tap
Subscriptions.)
4. Tap the subscription that you want to manage.
5. Tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is
already canceled and won't renew.
If you're unable to cancel the subscription this way, it may be best to contact Apple Customer Service
directly by visiting https://getsupport.apple.com/ or by calling 800-275-2273 for further assistance.
That's it! You should now be successfully unsubscribed from Hallmark Hallmark Movies Now. You
will continue to have access to the subscription for the remainder of the paid period.
1.
[DVO] Cancel & Refund Confirmation
We are writing to confirm that your subscription to Hallmark Movies Now has been canceled and
that no further charges will occur. We will refund the charge that was recently billed to you. These
funds will be released immediately on our end; however, please allow 3-5 business days for your
credit card company to process the refund back to your account.
Thanks for trying Hallmark Movies Now!
[DVO] Forgot To Cancel & Wants Refund (Decline Refund)
Hallmark Movies Now subscriptions are prepaid, non-refundable and automatically renew unless
cancelled. This policy is covered in our Terms & Conditions that are accepted by each subscriber as
a requirement before completing the registration through our website. Nevertheless, we have
cancelled your subscription today but you can still continue watching unlimited and ad-free Hallmark
originals until your remaining paid period ends on the
[DVO] Lied About Cancelling & Wants Refund (Decline Refund)
Upon checking your account's history log, we see no cancellation made prior to your billing date, thus
the recent charge. Hallmark Movies Now subscriptions are prepaid, non-refundable, and
automatically renew unless cancelled. This policy is covered in our Terms & Conditions that are
accepted by each subscriber as a requirement before completing the registration through our
website. Nevertheless, your subscription has just been cancelled today but you can still continue
watching unlimited and ad-free Hallmark originals until your entitlement period ends on the
[DVO] Cancel Confirmation
This is a confirmation that your account has been removed from our auto-billing system. You'll
continue to have access to the subscription for the remaining paid period. Once your current
subscription ends, it will not renew, nor will you incur any further charges.
Thanks for using Hallmark Movies Now!

[DVO] Reset Password
We are sorry if you're having trouble logging into HMNow.com. We can help you get back into your
account. Please consider the following when resetting your password. When creating a new
password, it must contain:
1. At least 8 characters
2. Uppercase letter
3. Lowercase letter
4. Special character (e.g. !, %, $)
https://www.hmnow.com/forgot-password
Check your spam box or junk folders if the email doesn't show up in your primary inbox within five (5)
minutes.
[DVO] SEND POP
We're so sorry to hear that you are currently having trouble with your account. It would be our
pleasure to assist you get this matter sorted out. We just need you to send over a screenshot of the
recent payment taken out from your bank account for verification purposes. Looking forward to your
response.
Sincerely,
[DVO] Reinstall Roku
We are so sorry to hear that you've been having trouble streaming your favorite Hallmark originals on
your Roku device. This issue should be rectified by removing the app from your device and installing
it back on.
If you need help reinstalling our app on your Roku after removing it, please follow the steps below:
At the top of the Channel Store is a list of featured, new and popular categories to explore. You can
enter a keyword in Search Channels to find choices based on the title of a channel. Below are a
variety of genres to browse.
1. Press the Home button on your Roku remote.
2. Scroll up or down and select Streaming Channels to open the Channel Store.
3. Scroll up or down and select Search Channels and enter "Hallmark Movies Now"
4. Select Hallmark Movies Now to the right and select Add Channel to install the channel
on your Roku device.
Need some help accessing your Hallmark Movies Now service? You can stream our service by
visiting HMNow.com or by logging into one of our Supported Devices.
If you need help resetting your password, please click the link below.
hmnow.com/forgot-password
That should do it. Happy streaming!
[DVO] Reinstall iOS
your iOS device. This issue should be rectified by removing the app from your device and installing it
back on.
If you need help reinstalling our app on your Apple iPhone/iPad after removing it, please follow the
steps below:
● Tap the App Store app on your Home screen.

● Browse or search for the app that you want to download, then tap the app.
● Tap the Get button to download.
[DVO] 15% OFF?

The 15% off is basically a representation of how much you would save if you choose the ANNUAL
PLAN for $59.99 versus paying $5.99 a month for a year ($71.88) when you choose the MONTHLY
PLAN.
There are two subscription options for Hallmark Movies Now. The best value is an annual
subscription for $4.99/month (billed annually at $59.99). There is also a monthly option available for
$5.99/month. Both options provide you with unlimited streaming of our full library of
commercial-free content, and don’t forget, new content is added all the time!
Annual Membership (Best Value)—$4.99/month (billed annually at $59.99)

Monthly Membership—$5.99/month
[DVO] Reinstall Amazon
your device. This issue should be rectified by removing the app from your device and installing it
back on.
If you need help reinstalling our app on your Amazon device after removing it, please follow the
steps below:
1. Go to the home screen.

2. Select Apps.
3. Search for Hallmark Movies Now to download it to your Amazon device.
4. Log in using your HMN email and password.
If you need help resetting your password, please click the link below:
[DVO] Ongoing Issue (General)
We do apologize for any issues you are encountering. Our Developers are aware of this issue
with our service particularly on your device/s and are already working to correct it. In the
meantime, you may try performing some basic troubleshooting steps and see if it fixes the
problem:
1) Try logging out of the app and then logging back in
2) Try turning your device off and then back on
3) Try reinstalling the app
4) Try updating your device. Please ensure you are running the latest software version available
We will notify you as soon as this is fixed. Thank you for your patience and understanding on
this matter.
If you have any further questions, we're always here to help. Just contact our Customer Care
team at support@hmnow.com or give us a call at 1-844-446-5669 9am - 5pm, 7 days a week.
[DVO] Reinstall Apple TV
your Apple TV. This issue should be rectified by removing the app from your device and installing it
back on.
If you need help reinstalling our app on your Apple TV after removing it, please follow the steps
below:
For Apple TV 4 Models:

● Search for the Hallmark Movies Now app in the iTunes app store on the Apple TV.
● Install the Hallmark Movies Now app.
● Open the Hallmark Movies Now app and click "Log In."
● Enter your Hallmark Movies Now username and password and select OK.
● You're ready to start streaming Hallmark Movies Now video content through your Apple
TV!
You may also try doing these two easy troubleshooting steps if reinstalling the app doesn't work:
● Restarting device. For Apple TV: Settings > System > Restart
● Restarting your modem and router
[DVO] Reinstall Samsung TV
your Samsung TV. This issue should be rectified by removing the app from your device and installing
it back on.
If you need help reinstalling our app on your Samsung TV after removing it, please follow the steps
below:
1. Press the SMART HUB button on the remote control to run the application
2. Run Samsung Apps located at the top right of the TV screen
3. Select the app that you want to install and press Download Now.
[DVO] Reinstall Android TV
your TV. This issue should be rectified by removing the app from your device and installing it back
on.
If you need help reinstalling our app on your Android TV after removing it, please follow the steps
below:
1. From the Android TV home screen, scroll to 'Apps'.

2. Select the Google Play Store app .
3. Browse or search for apps and games.
○ To browse: Move up or down to view different categories. When you find a
category that you’re interested in, move to the right to view items.
○ To search: At the top of the screen, select Search .
4. Select the app and click Install.
[DVO] Hallmark Channel Everywhere
We are so sorry but unfortunately, Hallmark Movies Now does not provide support for the Hallmark
Channel Everywhere app as it is part of a different service. The Hallmark Channel Everywhere app
requires a cable package with the Hallmark Channel through your cable provider. Please contact your
cable provider for more information.
[DVO] Customer Giving Suggestion
Thank you so much for your feedback. Our goal is to provide a great entertainment experience for
our subscribers and we always appreciate input from our most trusted group of advisers - our Users.
We will pass your suggestions on to our developers and see what can be done in our future updates.
Should you have further questions and/or inquiries, our Customer Care Team is available via email at
support@hmnow.com or via phone 9am-5pm PST 7 days a week at 1-844-446-5669
(1-844-4-HMK-NOW).
[DVO] PC/LT Troubleshoot
your computer/laptop's browser. Please try these steps to troubleshoot HMNow on your computer:
1) Restart your computer.
If the issue persists --

2) Try HARD REFRESHING our website while you're on it. This will clear the cache for our site. To do
this:
· Windows: ctrl + F5
· Mac/Apple: Apple + R or command + R

3) Try watching the film in a different browser on your computer and see if the issue happens?

4) Try fully clearing your cache and cookies on your main browser, and see if that fixes this issue.

5) Reset your router.
Also, please make sure your browser is up to date. You can check this by going into your browser
settings and going to Help, then About (browser name). Note: We recommend the use of Google's
Chrome browser or Mozilla's Firefox:
Chrome: google.com/chrome/
Firefox: mozilla.org/en-US/firefox/new/
Safari: support.apple.com/downloads/safari
Finally, you may have some browser Extensions or Add-Ons that may be blocking the streaming on
our site. Please make exceptions for hmnow.com or remove them for our site to function normally.
Note: We are only available to users within United States. If you're still encountering issues, please
provide more details and we'll do our best to assist you further.
Sincerely,
[DVO] Looking For HMC Titles
'Hallmark Movies Now' differs from the 'Hallmark Channel' in that we offer unique content not
currently playing on the Hallmark Channel, to prevent an overlap in viewing content from our
cable-provided counterpart. Hallmark Movies Now does not require you have a cable provider; only
access to the internet or WiFi.
To get the cable Hallmark Channels (Hallmark Movies & Mysteries, Hallmark Drama, or Hallmark
Channel), please contact your local cable service provider, or you have the following options for
online streaming:
DirecTV Now (www.directvnow.com) has the Hallmark Channel and Hallmark Movies & Mysteries on
the lowest tier package
fuboTV (www.fubo.tv) has the Hallmark Channel and Hallmark Movies & Mysteries
Philo (https://try.philo.com/) has The Hallmark Channel, Hallmark Drama and Hallmark Movie &
Mysteries
PlayStation Vue (www.playstation.com/en-us/network/vue/) has several options with all three

Hallmark Channels available in the higher two tiers.
Sling TV (www.slingtv.com) has all three Hallmark Channels available
*Note: We are not affiliated with either of the above third party streaming services. For more
information, please contact them directly.
[DVO] Unable To Locate Account

We're sorry to hear that you're having difficulties with your account. There does not appear to be an
active subscription under this email address. If you subscribed under a different email address,
please provide us with that information so that we can assist you further. It would also help us locate
your account if you could tell us the FIRST and LAST four digits of your credit card currently saved on
file. Looking forward to your response.
[DVO] Amazon Device General Troubleshooting
We can try a few general troubleshooting steps that tend to resolve synchronization issues with
accounts on Fire TVs:
Clear the Cache and Data for Hallmark Movies Now
1. Go to Settings> Applications> Manage All Installed Applications
2. Click on "Hallmark Movies Now" app
3. Clear Data, and confirm
4. Clear Cache, and confirm
If the issue persists...

Restart your Fire TV
Go to Settings> Device> Restart

Reinstall Hallmark Movie Now
1. Go to Settings> Applications> Manage All Installed Applications
2. Scroll to and Select the Hallmark Movies Now icon
3. Select Delete
4. Unplug your Amazon Fire TV for 30 seconds
5. Select the Magnifying Glass icon in the upper left corner
6. Search for "Hallmark Movies Now"
7. Download the Hallmark Movies Now app
8. Launch the Hallmark Movies Now app.
9. Select Sign In.
10. Enter the email address and password to log in

Restart your modem
1. Unplug your modem and/or router for 30 seconds
2. When your Fire TV has reestablished a connection with the internet, try Hallmark Movies
Now
Let me know if you have any questions or need any further assistance.
[DVO] Reinstall Android Phone/Tablet
your device. This issue should be rectified by removing the app from your device and installing it
back on.
If you need help reinstalling our app on your Android phone/tablet after removing it, please follow the
steps below:
1. Open Google Play.

○ On your phone, use the Play Store app .
2. Search for Hallmark Movies Now.
3. When you pick an app, tap Install.
[DVO] ROKU MPP SYNC FAIL
Thank you for reaching out to us. Unfortunately, your Hallmark Movies Now (HMN) subscription
through Roku is not active on our end which was caused by the massive system update that we
launched recently. We are looking to resolve this issue, however, we do have a workaround that will
allow you to view our service on your device today.
First, please cancel your HMN subscription through Roku today to avoid having a duplicate account.
1. You may contact them at 816-272-8106 ext 2 or by visiting support.roku.com/contactus
2. Or you can do so by clicking the (*) button on your remote while highlighting the Hallmark Movies
Now app on your device then clicking the Manage Subscription option and following the prompts.
Next, we will be granting you streaming access to cover the entire period that you have already paid
for but when this current subscription ends, kindly reactivate/renew through our site at hmnow.com
(not the app) on your phone's browser, laptop, or computer and click on the START YOUR 7-DAY FREE
TRIAL button. Creating a new account directly through us will guarantee zero syncing problems and
is the fastest way to get your streaming access back up and running.
Should you need further assistance, don't hesitate to reach us at 844-446-5669 or

support@hmnow.com Monday through Friday, 9AM - 5PM PST
[DVO] AUTH CHARGE BUT INACTIVE
We have recently moved all of our data to a newer billing platform upon launching our latest version
of the app. While it was clearly done by mistake, the $0.10 and/or $1.10 value reflecting in your bank
statement is just an authorization request for the purpose of verifying your bank account. It is
normally reversed shortly after and is normal and legitimate practice to ensure that a valid payment
method is being used. Nevertheless, we will ensure to have your billing information removed from
our system as we can confirm that you no longer have an active account with us.
[DVO] Generic Post-Outage Response
We have recently had a brief system upgrade which hinders our valued members from logging into
their devices to stream HMN. We apologize for the outage you encountered earlier but the issue
should be resolved by now. Kindly try logging into your supported device again and see if it works
this time.
1) If you have any issues logging in, please reset your password at
https://www.hmnow.com/forgot-password
2) If you still encounter any issues with the app itself, please try uninstalling the app, restarting your
device, and installing the app again.
[DVO] NO ENTITLEMENTS / VINDICIA (Refund + Resubscribe)
Upon investigating this case, it appears that your account failed to sync properly with our system
which was caused by the system update we launched recently. We have processed a full refund for
the most recent payment taken out from your bank and deactivated your account from our end so
you can sign back up anew directly through our site (not the app) by clicking on the START YOUR
7-DAY FREE TRIAL button at hmnow.com on your computer, laptop or mobile phone's browser.
Creating a new account after the massive update will guarantee zero syncing problems and is the
fastest way to get your streaming access back up and running. We appreciate your patience and
understanding on this matter.
Should you have further questions and/or inquiries, our Customer Care Team is available via email at
support@hmnow.com or via phone at 9AM-5PM PST 7 days a week at 1-844-446-5669
(1-844-4-HMK-NOW).
[DVO] Double Billed (Duplicate Auto-bill)
Our record says that you have somehow ended up creating two (2) auto-bills for your subscription
with us, thus the double charges. We have successfully corrected this matter by cancelling the
duplicate auto-bill and processing a refund for $5.99. Please allow 3 - 5 working days before it gets
posted back to your bank account. Your renewal date would be on the 26th of every month and only
one payment should be taken out from your bank account moving forward.
[DVO] BILLED BUT NOT ENTITLED INCIDENT
***ADD ENTITLEMENT/EDIT END DATE IN MPP TO MARCH 19, 2021*** (REMOVE THE LINES
ABOVE BEFORE SENDING!)
We do apologize for any issues you are encountering. Our Developers are aware of this issue with
our service on some of our valued customers' accounts and are working to correct it.
In the meantime, kindly reinstall the app on your device and ensure that your device's operating
system is up to date. We will notify you as soon as this is fully fixed. Thank you for your patience and
understanding on this matter.
[DVO] Want To Watch OFFLINE/DOWNLOAD
Hallmark Movies Now is designed to be accessed on a broadband connection with modern web
browsers including Chrome, Firefox, Safari, and Edge. We also recommend using Windows 7 / Mac
OS 10.9.5 or higher. Our service is available on other internet-connected supported devices including
iPad, Roku, Apple TV, Chromecast and more. The "Offline-Mode" feature is not yet available at the
moment but we sure can pass your concern on to our developers and see what can be done to
formally support this feature.
[DVO] Inactive Account Due To Non-Payment
Our record indicates that the subscription associated with the email janetmags11@yahoo.com is no
longer active due to non-payment. We have attempted to charge your credit card back on the 25th of
May and continued to do so every six days for six more times to no avail. We kept on getting a Soft
Failure: Insufficient Funds (Try to resolve with the customer, or get an alternative method of payment)
error. It would be best to update your payment information should you want to reactivate your
subscription.
Please follow the steps below to reactivate your subscription:

● Visit http://www.hmnow.com/login and enter your email and password to continue.
● When prompted, enter the billing payment information and select the annual or monthly
membership option.
● Start watching Hallmark Movies Now instantly!
[DVO] NO ENTITLEMENTS / IN-APP (Resubscribe)
through iTunes is not active on our end which may have been caused by the massive system update
we launched recently. We are looking to resolve this issue, however, we do have a workaround that
will allow you to view our service on your device today.
First, please cancel your HMN subscription through iTunes to avoid having a duplicate account.
iTunes Cancel Instructions: https://support.apple.com/en-us/HT202039

Apple Customer Care 800-275-2273
Next, sign back up anew directly through our site at hmnow.com (not the app) on your phone's
browser, laptop, or computer and click on the START YOUR 7-DAY FREE TRIAL button. Creating a new
account after the recent update will guarantee zero syncing problems and is the fastest way to get
your streaming access back up and running. Email us back once you're done so we can manually
extend your streaming entitlement to a full year to match the duration that you have already paid for.

[DVO] In-App Origin (Can't Renew)

Our record indicates that the subscription you had with us was created through one of our partnered
third-party platforms (Roku, iTunes, GooglePlay, etc.). These third-party platforms currently don't
allow our valued members to renew a lapsed or cancelled subscription. Our developers are already
aware of this and are currently working to get this feature available in the next couple of updates.
What you can do in the meantime is to visit us at hmnow.com and create an entirely new account
directly through us using a different email address. In that way, if you decide to cancel your
subscription and then renew it at a later time, you will be able to do that without any problem at all.
[DVO] Previous Unsuccessful Payment Then Billed Twice
Upon checking our billing records, we found out that the duplicate charge you were referring to was
last month's renewal fee that we failed to collect, thus making it a valid charge. We have tried billing
you multiple times in September to no avail. Having insufficient funds or scheduled system
maintenance are two of the most common reasons why a transaction gets declined. We can avoid
this from happening in the future by ensuring that sufficient balance is available for collection on
your billing date. We hope that this explanation has shed some light on your confusion. We can also
confirm that your subscription is no longer active but is still entitled to stream movies until your
remaining paid period ends on the 10th of November.
[DVO] NO ENTITLEMENTS / VINDICIA (Extend Free Trial)
Upon investigating this case, it appears that your account failed to sync properly with our system
which was caused by the system update we launched recently. We have deactivated your account
from our end so you can sign back up anew directly through our site at hmnow.com (not the app) by
clicking on the START YOUR 7-DAY FREE TRIAL button on your phone's browser, desktop or a laptop.
Email us back once you're done creating a new subscription so we can extend your 7-day free trial
enough to cover the days that you have already paid for. Creating a new account after the recent
update will guarantee zero syncing problems and is the fastest way to get your streaming access
back up and running.

[DVO] Series/Asking For The Next Season
All newly released titles will normally be shown on the Hallmark Channel first. After titles fall out of
the Hallmark Channel rotation, they are open to being added to our service, Hallmark Movies Now.
There is no set time on how long titles will remain on the cable Hallmark Channel, or how long after
they are removed will they be added to our service. Our movie catalog is updated every one to two
weeks, with new titles added from either the Hallmark Hall of Fame, Movies & Mysteries, Drama, or
Hallmark Channel.
Check out the list of the most inquired series available on Hallmark Movies Now:
● The Good Witch series is not available on Hallmark Movies Now. However, we have the
seven (7) Good Witch standalone movies that were made prior to the series; The Good
Witch Movie, The Good Witch's Garden, Gift, Family, Charm, Destiny and Wonder.
● 1 Season of Signed, Sealed, Delivered with 11 standalone movies such as; Signed,
Sealed, Delivered: From Paris With Love, Truth Be Told, The Impossible Dream, From the
Heart, One in a Million, Lost Without You, Higher Ground, Home Again, The Road Less
Traveled and To the Altar. (Show was canceled after one season when Hallmark decided
to change the format from TV show to television movie)
● 11 Seasons of Heartland (new season is still in Hallmark Channel)
● 3 Seasons of Chesapeake Shores(new season is still in Hallmark Channel)
● 3 Seasons of Cedar Cove(Hallmark Channel canceled this show back in November 2015.)
● 4 Seasons of Wildfire(Show was canceled back in 2008. No news on if there will be a

Season 5.)
● 3 Seasons of Sue Thomas: F.B.Eye(There are only 3 seasons. Any "Season" or "Volume"
after Seasons 1-3 are basically standalone movies. These are not part of the series.)
● 2 Seasons of Meet the Peetes (Season 3 was not renewed)
● 4 Seasons of The Man From Snowy River(There are only 4 seasons.)
To make sure you don’t miss an update, subscribe to our e-newsletter & follow us on Facebook!
[DVO] Forgot To Cancel & Wants Refund (Decline Refund)
Hallmark Movies Now subscriptions are prepaid, non-refundable and automatically renew unless
cancelled. This policy is covered in our Terms & Conditions that are accepted by each subscriber as
a requirement before completing the registration through our website. Nevertheless, we have
cancelled your subscription today but you can still continue watching unlimited and ad-free Hallmark
originals until your remaining paid period ends on the
[DVO] What Is the $0.00 Charge For?
The zero-dollar value reflecting in your bank statement is just an authorization request for the
purpose of verifying your bank account.
Should you have further questions and/or inquiries, you may contact us at 1-844-446-5669, Mondays
thru Sundays 9AM-5PM PST or send us an email at support@hmnow.com.
[DVO] Lied About Cancelling & Wants Refund (Decline Refund)
Upon checking your account's history log, we see no cancellation made prior to your billing date, thus
the recent charge. Hallmark Movies Now subscriptions are prepaid, non-refundable, and
automatically renew unless cancelled. This policy is covered in our Terms & Conditions that are
accepted by each subscriber as a requirement before completing the registration through our
website. Nevertheless, your subscription has just been cancelled today but you can still continue
watching unlimited and ad-free Hallmark originals until your entitlement period ends on the
[DVO] Ongoing Issue Macro (Offer To Use Other Device)
We do apologize for any issues you are encountering. Our Developers are aware of an issue with our
service on your device and are currently working real hard to correct it. We will notify you as soon as
this is fixed. Thank you for your patience and understanding on this matter. In the meantime, you
may continue streaming your favorite Hallmark originals on other supported devices.
You may see a complete list of our supported devices which contain the Hallmark Movies Now app
for streaming by clicking here.
[DVO] Demands For A Refund (Give Refund After Declining)
We truly understand that missing to cancel your subscription before your billing date was
unintentional. We have consulted our superior about this matter and they approved your request to
get a one-time courtesy refund. We will credit back today the recent charge taken from you. Please
be advised that it would normally take 3 - 5 working days before it will show in your bank account.
Thanks for using Hallmark Movies Now!
[DVO] NO ENTITLEMENTS / Annual IN-APP (Give Free Code)
through iTunes is not active on our end. We are looking to resolve this issue, however, we do have a
workaround that will allow you to view our service on your device today.
First, please cancel your HMN subscription through iTunes to avoid having a duplicate account.
iTunes Cancel Instructions: https://support.apple.com/en-us/HT202039
Apple Customer Care 800-275-2273
Please redeem this free annual subscription code by signing back up anew directly through our site
at hmnow.com (not the app) on your phone's browser, desktop or laptop and click on the START
YOUR 7-DAY FREE TRIAL button. You will need to subscribe to an Annual Subscription with your
credit card, but the cost will be $0 with this promo code:
If you are unable to use the promo code or have any questions, please contact us for further
assistance.
[DVO] I Want The $4.99/month Stated In Your App
Annual subscription's rate is at $59.99/year (about $4.99 a month), which means the $4.99 rate is
not something that's being billed monthly to our customers but instead just a representation of the
average amount you would have to only pay should you choose the annual plan versus the monthly
subscription which is at $5.99/month.
__________________________________________PERSONAL_____________________________________________
[Jake] Amazon Device Troubleshooting Add-on

Furthermore, you may try these basic troubleshooting steps and see if it fixes the problem since
there have been reported cases that certain models have been fixed by doing the following:
[Jake] Android Update

We recently released an update for Android users. In the meantime please log out of your account,
delete our Hallmark Movies Now application and reboot your phone. Reinstall our application and try
again.
Please get back to us if you are still experiencing issues after troubleshooting your device.
[Jake] Customer Being Dumb 2.0

We can confirm that you have an active subscription associated with the email
countyline0318@yahoo.com and is currently in good standing. You should be able to stream your
favorite Hallmark originals on any of your supported devices. Kindly visit us on our website at
hmnow.com and click the Forgot Password? button to reset your password through the email we will
send you. Check your spam box or junk folders if the email doesn't show up in your primary inbox
within five (5) minutes.
[Jake] GOOD TO GO
We can confirm that you have an active monthly subscription with us that's associated with the email
{{ticket.requester.email}} and is currently in good standing. You should be able to stream your
favorite Hallmark originals on any of your supported devices.
[Jake] Leave In-App!

From time to time, accounts created via a third party (Roku, iTunes, Google, etc.) do not sync
properly. If you subscribed through a third party, please log in to your account and cancel your
subscription (you are not billed until the end of your 7 day free trial). You can then re-subscribe to our
service on our website to ensure your subscription is activated; hmnow.com/login.
[Jake] Could You Please Try Troubleshooting First?
As we speak, numerous updates are still being launched from time to time resolving the series of
problems our valued members are having. From here, the least that you can do is make sure that
your device's software is up to date and you could also try occasionally reinstalling the app and see if
it fixes the problem. Ultimately, our developers are working hard to resolve the problem once and for
all and we will definitely notify you as soon as this is fixed.
[Jake] Roku Model

Could you please provide me with the model number of your Roku device?
You can locate the model of your Roku device from the settings menu of your Roku device.
1. Press the Home button on your Roku remote.

2. Scroll up or down and select Settings.
3. Select System, followed by About
[Jake] Roku Star Button

We noticed that your subscription with us was created through Roku and the options you've seen
after pressing the star (*) button is normal for these type of accounts. You would actually have to
click Manage Subscription, cancel your auto-bill (it won't remove your entitlement to view movies,
just the auto-renewal) before you can go ahead and reinstall Hallmark Movies Now. Don't worry
about cancelling your subscription's auto-renewal as you are certainly just a click away from
reactivating it should your subscription expires.
[Janine] Wrong app
We're sorry to hear you're having problems with our application. Please make sure you are using
Hallmark Movies Now (the app icon should be purple with white lettering or white with purple
lettering), as there are other Hallmark apps. With Hallmark Movies Now, you are not required to
use the activation code, only your email, and password.
If you are having difficulty signing on to your account, you may be using the incorrect password.
To reset your password, you can click here: hmnow.com/forgot-password.
That should get you on the right track. Have a great day!
[Janine] NO Refunds!
We are unable to issue refunds for any unused portion of your subscription. For more
information, please review our Terms & Conditions.
Subscribers must cancel their subscription before the end of the current subscription period
otherwise the account will auto-renew. Once cancelled, subscribers may continue to stream
through the end of the current billing cycle without renewal or further charges.
[Janine] Soft
We're sorry to hear that you're having difficulties with your account. There does not appear to be
an active subscription under this email address. If you subscribed under a different email
address, please provide us with that information so that we can assist you further. It would also
help us locate your account if you could send over a screenshot of the last payment you've
made for your subscription.
Please also provide us with more details regarding the issue you are having with streaming
movies. In your reply, please include the device you are using or any machine/browser
information. Please also include examples of movie titles where you've noticed the issue and
any error messages you've received.
[Janine] Temp Killa
We do apologize we could not get back to you sooner. For a quicker response by email, please
reply with the following:
- The email address associated with your Account

- The issue you wish to resolve
- If relevant, the device you are using (ie. Roku, Android tablet, our website, etc.)
If you no longer need assistance, please disregard this email. On the other hand, if you would
like to be contacted by phone, please reply with the best number to contact you.
[Janine] Feedback bluffs
Thank you for helping us improve our service. I will make sure to forward your feature
suggestion for our future reference and improvement.
We appreciate your frank comments and for helping us improve our service. I’ll make a note of
your feedback and ensure it is shared with our senior leaders.
Thanks so much for your feedback. Our goal is to provide a great entertainment experience for
our subscribers and we always appreciate input from our most trusted group of advisers - Our
Users. Please let us know if we may be of further assistance.
[Janine] Log in outage
We are currently experiencing technical outages on the Hallmark Movies Now website and all
supported devices. It is possible that functionality may be limited or ability to log-in on our website at
www.hmnow.com or apps on devices that we support will not be successful.
We can assure you that we are working to address and resolve these issues as soon as possible. We
sincerely apologize for any inconvenience.
[Janine] Android auto-rotate
If you follow the below guide, you will be able to lock your screen to a particular screen mode, enable
auto rotate or try some basic troubleshooting steps if your device isn't recognizing the different
modes.
1. Swipe down the screen to access your Quick Settings

2. By tapping on the Auto Rotate icon, you will be able to enable or disable the screen from
rotating.
3. If you tap the Auto Rotate icon to Portrait, this will lock the screen from rotating to
landscape.
4. Enable Auto Rotate then turn the screen horizontally to view in Landscape mode
5. To lock screen in Landscape mode, tap auto rotate to view landscape
You can refer to this link: https://www.samsung.com/au/support/mobile-devices/rotate-screen/
[Janine] Claimed double charges but a liar
Upon checking, our system shows that you are billed twice for this month, since our system could
not capture any payments for the month of . The charge that occurred last 00/00/20 are the
payments intended for the month of . Please note that your account will renew every 00th of the
month.
[Janine] HMC/HMN/HM&M DIFFERENCE
'Hallmark Movies Now' is a separate service from 'Hallmark Channel' and 'Hallmark Movies and
Mysteries' in that we offer unique content not currently playing on the Hallmark Channel, to prevent
an overlap in viewing content from our cable-provided counterpart.
All four of our platforms, Hallmark Channel, Hallmark Movies & Mysteries, Hallmark Drama, and
Hallmark Movies Now are mutually exclusive with virtually no duplication of movies, series, and
specials between services.
All newly released titles will be shown on the Hallmark Channel first. After titles fall out of the
Hallmark Channel rotation, they are open to being added to our service, Hallmark Movies Now. Our
movie catalog is updated every one to two weeks, with new titles added from either the Hallmark
Hall of Fame, Movies & Mysteries, Drama, or Hallmark Channel movies, series and specials.
[Janine] iOS Orientation Lock
Thank you for reaching out to us!
Please make sure that your Orientation Lock button is set to Off so that when you turn your phone, it
will switch to Landscape mode.
For more information you can check this link: https://support.apple.com/sl-si/HT204547
[Janine] Macbook
As of now, this app is only available on iOS devices such as iPhone, iPad and Apple TV. You can
access Hallmark Movies Now on your Macbook by logging in to hmnow.com on your Safari or
Google Chrome browser.
Please let us know if you still need further assistance.
[Janine] Offline Download
Unfortunately, our licensing only allows for streaming and movies cannot be downloaded. Hallmark
Movies Now is designed to be accessed on a broadband connection with modern web browsers
including Chrome, Firefox, Safari, and Edge.
We also recommend using Windows 7 / Mac OS 10.9.5 or higher. Our service is available on other
internet-connected supported devices including iPad, Roku, Apple TV, Chromecast and more. The
"Offline-Mode" feature is not yet available at the moment but we sure can pass your concern on to
our developers and see what can be done to formally support this feature.
[Janine] Dump to cable ROKU PIN CODE
Subscriptions purchased through your preferred cable provider is a separate service from accounts
created through our site (hmnow.com). HMNow on cable mirrors the content available through our
HMNow.com service, but accounts are managed by the company you subscribed from. This type of
subscription is contained entirely within and accessed exclusively through your cable service
provider.
Should you have any questions in regards to HMNow on cable or your subscription/account through
your cable service provider, please contact your cable service provider, as we do not have access to
these accounts.
[Janine] ROKU PIN CODE
If Roku is asking you for a PIN Code in order to install the App, you will need to log in to
www.roku.com to access your My Account page and manage your Roku PIN Preferences there.
Unfortunately, we do not have access to your Roku account to assist with this PIN Code. If you have
difficulty logging into the Roku website, please reach out to their support team at 1 (816) 272-8016
or by submitting a request at https://support.roku.com/contactus
Let me know if you have any questions or need any further assistance with Hallmark Movies Now.

Fucking Macros

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Fucking Macros

Uploaded by

Copyright:

Available Formats

Cancellations

[DVO] Cancel Roku

Manage Roku Subscriptions

[DVO] Cancel Google

1. Open the Google Play Store App .

[DVO] Cancel Amazon

○ Edit payment information

Have a wonderful day!

[DVO] Cancel iOS

1. Open the Settings app.

[DVO] Cancel & Refund Confirmation

Thanks for trying Hallmark Movies Now!

[DVO] Forgot To Cancel & Wants Refund (Decline Refund)

[DVO] Lied About Cancelling & Wants Refund (Decline Refund)

[DVO] Cancel Confirmation

Thanks for using Hallmark Movies Now!

[DVO] SEND POP

[DVO] Reinstall Roku

That should do it. Happy streaming!

[DVO] Reinstall iOS

● Tap the App Store app on your Home screen.

That should do it. Happy streaming!

[DVO] 15% OFF?

Annual Membership (Best Value)—$4.99/month (billed annually at $59.99)

[DVO] Reinstall Amazon

1. Go to the home screen.

That should do it. Happy streaming!

[DVO] Ongoing Issue (General)

2) Try turning your device off and then back on

3) Try reinstalling the app

[DVO] Reinstall Apple TV

For Apple TV 4 Models:

That should do it. Happy streaming!

[DVO] Reinstall Android TV

1. From the Android TV home screen, scroll to 'Apps'.

That should do it. Happy streaming!

[DVO] Customer Giving Suggestion

[DVO] PC/LT Troubleshoot

1) Restart your computer.

If the issue persists --

If the issue persists --

If the issue persists --

If the issue persists --

[DVO] Looking For HMC Titles

PlayStation Vue (www.playstation.com/en-us/network/vue/) has several options with all three

Sling TV (www.slingtv.com) has all three Hallmark Channels available

[DVO] Unable To Locate Account

[DVO] Amazon Device General Troubleshooting

If the issue persists...

If the issue persists...

If the issue persists...

[DVO] Reinstall Android Phone/Tablet

1. Open Google Play.

That should do it. Happy streaming!

[DVO] ROKU MPP SYNC FAIL

1. You may contact them at 816-272-8106 ext 2 or by visiting support.roku.com/contactus

Should you need further assistance, don't hesitate to reach us at 844-446-5669 or

[DVO] AUTH CHARGE BUT INACTIVE

[DVO] Generic Post-Outage Response

[DVO] NO ENTITLEMENTS / VINDICIA (Refund + Resubscribe)

[DVO] Double Billed (Duplicate Auto-bill)

[DVO] BILLED BUT NOT ENTITLED INCIDENT

[DVO] Want To Watch OFFLINE/DOWNLOAD