Sales Cloud Full Exam 78 Answers

Question 1:
Which elements can you define during fine tuning?

There are 2 correct answers to this question.
Response:
Sales Assistant
Account hierarchy
Sales territory hierarchy level
Routing rules
Question 2:
In which of the following dimensions can you define the sales target plan?
Response:
Account Team
Employee
Product List
Sales Unit
Question 3:
You need to apply complex changes to an SAP Hybris Cloud for customer system after go
live, which option does SAP recommend to implement these changes?
Response:
Combine Projects
Merge Projects
Convert projects
Change projects
Question 4:
Which of the following actions can you perform using the data workbench tool?
Response:
Import
Update
Delete
Export
Create
Question 5:
What you can use to map the complex organizational structure of a large account in SAP
Hybris Cloud for Customer?
Please choose the correct answer.
Response:
Product Hierarchy
Territory Hierarchy
Account Hierarchy
Organizational Structure
Question 6:
You want to transfer data from SAP Sales Cloud to an external Web page in an additional
browser window. Which mashup type do you recommend?
Response:
Data mashup
Custom mashup
HTML mashup
URL mashup
Question 7:
Which business partner type is created in a Business-to-Customer scenario in SAP Hybris

Cloud for Customer?
Response:
Individual customer
Partner
Account
Contact person
Question 8:
A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request
External Pricing option. Where can the pricing and quantity be edited?
Response:
In the parent item only
In both the parent item and the child item
In the child item only
In the quotation header

Question 9:
You added extension fields to the opportunity business object using the adaptation tool and
extended them to the respective process extension scenarios. You need to populate the
extension fields for migration.
What must you do to include the extension fields in the template?

Response:
Accept the prompt to add the extension fields when you upload the template.
Accept the prompt to add the extension fields when you download the template.
Accept the prompt to use the Microsoft Excel Add-in to enable the extension field.
Accept the prompt to manually update the migration template with the new fields.
Question 10:
You need to change the settings for the lead aging notification. What do you have to do?
Response:
Use the Application and User Management work center to assign users to the notification.
Use the business configuration work center to modify the number of days of the notification
expiration.
Use the Sales work center to trigger the time of the notification.
Use the Administrator work center to set up priorities for the notification.
Question 11:
Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
Response:
Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
Upload Microsoft Excel workbooks to SAP Cloud for Customer
Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
Question 12:
Which of the following activities can you contain territory determination?

Response:
Campaigns
Promotions
Sales Quotes
Opportunities
Question 13:
Where do you need to maintain the sales data flag to define an account team as sales area
dependent?
Response:
Involved parties
Customer role
Party role definition
Party determination
Question 14:
What options do you have when you create an activity plan?

Response:
Add product feedback.
Include tasks with notes and attachments.
Create follow-up quotes, orders, and opportunities.
Define if tasks are mandatory.

Question 15:
You have selected the Override Territory field on the Accounts overview page. What effect
does this have on the territory determination?
Response:
It removes only accounts with multiple territories from the territory realignment run.
It remove the employee from the territory realignment calculation.
It aligns the account territory determination with the territory realignment run.
It removes the account from the territory realignment calculation.
Question 16:
Your customer needs information from multiple internal and external sources. The result
must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?

Response:
Data mashup
Custom mashup
HTML mashup
URL mashup
Question 17:
Based on which opportunity attributes can you create a sales forecast?

Response:
Weighted Revenue
Expected Revenue
Negotiated Value
Total Contract Value
Question 18:
You need to configure sales phases during fine tuning but an activity is in read-only mode.
What is the reason for this?
Response:
The Fine Tuning activity is NOT added to the project.
The Fine Tuning activity is closed.
The Fine Tuning activity is NOT open for configuration.
The Corresponding scoping element is NOT activated.

Question 19:
What must you define to enable upsell and downsell product recommendations in sale
quotes?
Response:
Product categories
Product lists
Product groups
Product hierarchies
Question 20:
Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do
to perform internal pricing?
Response:
Enable business scoping.
Maintain payment terms.
Maintain product lists.
Maintain price lists and discount lists.

Question 21:
Using rules in opportunity management, what is the prerequisite to determine the sales
team?
Response:
A Workflow
A Work Distribution
A Territory
A Party Role
Question 22:
On which of the following dimensions can you define a sales target plan?
Response:
Product Category
Sales Unit
Account Hierarchy
Service Category
Question 23:
You integrated Microsoft Outlook with SAP Hybris Cloud for Customer. Which of the
following activities can you perform after the integration?
Response:
Create and access contacts
Synchronize and exchange leads
Synchronize and exchange appointments
Create opportunities
Question 24:
You want to use the revenue split within opportunities. Which of the following actions are
required?
Response:
Assign employees to a territory organization.
Include employees as part of the account team.
Create a sales planning dimension.
Activate scoping questions.

Question 25:
You need to assign one contact to multiple accounts. How do you create this contact in SAP
Hybris Cloud for Customer?
Response:
You merge both accounts and create the contact record for that account.
You create different contacts for each account.
You create the contact master record only and add it to the account hierarchy.
You create the contact for the first account and add the same contact to the second
account.
Question 26:
Which of the following steps are required while setting up a custom report that you want to
make available for end user?
Response:
Choose a data source.
Create a key figure.
Assign the report to a Workcenter view.
Assign the report to a business role.

Question 27:
How can you give a business user access to a work center view?
Response:
Create a business role that has access to the work center view and assign it to the business
user.
Assign the business user to the territory structure.
Copy the access rights from a business user who already has access to the work center
view
Use business scoping to activate the work center containing the view
Question 28:
Which work center can you request a production tenant from?

Response:
Business Configuration work center
Administrator work center
Data Privacy Management work center
Service Control work center

Question 29:
Which dropdown lists in the Product facet can you use to add products to a sales order?
Response:
Promotions
Quotes
Product list
Opportunities
Past order
Question 30:
To which of the following can you assign a custom report to control its visibility?
Response:
Access context
Business Role
Work Center
Business user
Question 31:
What type of confirmation is received for an availability check when you use the Quotation
Request External Pricing option from SAP Hybris Cloud for Customer?
Response:
Binding Confirmation
Semi-binding Confirmation
Non-binding Confirmation
Future Confirmation
Question 32:
You have enabled offline pricing for SAP Hybris Cloud for Customer. What is the only field
available for Order Item entry in SAP Hybris Cloud for Customer extended mobile app?
Response:
Calculated Price
Base Price
Estimated Price
Negotiated Price
Question 33:
Which of the following results are possible for the external Available-to-Promise (ATP)
check in sales quotes?
Response:
Binding confirmation
No confirmation
External procurement
Full delivery on requested date
Late delivery or insufficient quantity
Question 34:
Which of the following elements are created when an object is generated via the custom
object builder?
Response:
Updated relationships
Page Layout
Web services
Data source for reporting

Question 35:
For which of the following systems does SAP Sales Cloud provide standard integration
content for registered products?
Response:
SAP ERP
SAP Marketing
SAP Commerce
SAP CRM
Question 36:
What can you use to control user privileges in SAP Hybris Cloud for Customer?
Response:
Page layout
Business configuration
Business Role
Code list restrictions
Organizational Structure
Question 37:
Which of the following objects deliver a default approval process?

Response:
Campaign
Opportunity
Ticket
Appointment
Visit
Question 38:
How can you distribute the revenue of the opportunity?

Response:
The revenue can be distributed between the sales team members.
The revenue can be distributed on a daily basis.
The revenue can be distributes at header level.
The revenue can be distributed between the account team members.

Question 39:
What is returned when you execute Request External Pricing in the sales quote?
Response:
Credit check
Bill of Materials
Storage location details
Configurable products
Availability to promise
Question 40:
Which of the following activities do you perform when you create an interactive dashboard?
Define access by business role.
Define key figure exceptions.
Select data sources.
Define chart interaction.
Select report variants.
Response:
Question 41:
Which of the following are features of custom report creation in SAP Hybris Cloud for
customer?
Response:
Custom calculated key figures are allowed.
Variable selection is possible.
Direct assignment of a report to a business user is supported.
Custom reports can be created by all users.
Custom report creation is supported with a guided procedure.
Question 42:
Which action triggers the credit limit determination in SAP Hybris Cloud for Customer?
Response:
Request External Pricing
Calculate Pricing
Release to ERP
Initiate Transfer
Question 43:
You need to enable offline pricing for an SAP Hybris Cloud for customer system. What do
you need to replicate?
Response:
Sales area specific customer price conditions
Sales area specific pricing procedure
Territory specific customer pricing conditions
Sales area specific customer price lists
Question 44:
Which of the following Sales area dependent elements can you maintain in the product
master?
Response:
Customer Part Number
Unit Of Measure
Maximum Order Quantity
Division
Question 45:
Which of the following granularities can you use to define discount lists in SAP Hybris Cloud
for Customer?
Response:
Customer Specific Sales Organization Discount
Overall Customer Group Discount
Customer Specific Territory Discount
Customer Specific Product Discount
Question 46:
You want to launch the SAP ERP customer cockpit from an SAP Sales Cloud account to view
transactions in SAP ERP. Which of the following integration approaches support this
requirement?
Response:
SOAP A2X Service
REST A2X Service
SAPUI5 widget
Mashup
Question 47:
Restriction rules can be assigned to work center views within a business role if they’re
based on which of the following authorization elements?
Response:
Access Control
Access Rights
Access Context
Access Restriction
Question 48:
Which of the following activities are required for a successful integration project with SAP
Hybris Cloud for Customer and an SAP on-premise solution?
Response:
Ensure the project team has administrative access rights.
Configure pre-packaged integration content.
Determine the number of custom fields early in the project.
Prepare for manual data migration early in the project.
Ensure the project team includes functional and technical resources.

Question 49:
Which elements in a ticket are uniquely identified using a registered product?

Response:
Service Level Agreements
Contract
Service Entitlements
Warranty
Question 50:
For which of the following business requirements would you use the personalization
feature?
Response:
A sales manager wants different screen layouts assigned to two different business roles.
An administrator wants to change a standard field label to a new value.
A service manager wants to arrange his ticket queue with assigned to as the first column.
A sales representative wants to modify the screen layout.

Question 51:
What happens during the lead aging notification process?

Response:
A new high priority notification is triggered after the first notification expires.
The manager of the sales representative receives the notification.
By default, the priority for the notification is set to high.
The lead owner recevies the notification.
Question 52:
Your customer is reorganizing their sales organization. All opportunities need to be updated
with the new sales organization units.
Which tool do you use to perform this mass update?

Response:
Data Migration Tool
Jobs Mass Data Run Object (MDRO) Jobs
Data Workbench
XML File Input

Question 53:
In which party types are Territory Alignment rules used to realign territories?
Response:
Accounts
Employees
Sales units
Competitors
Question 54:
You need to import buying center relationships into your buying center from contacts. What
must you ensure for the import to be successful?
Response:
The buying center must include all the contacts mentioned in the opportunity.
The opportunity must include all the contacts from the account master.
The buying center must include all the contacts from the account master.
The opportunity must include all the contacts mentioned in the buying center.
Question 55:
What information is available when a customer visit is conducted?

Response:
Last visit details and notes
Checklists
Account product lists
Product availability check
Question 56:
Which follow-up documents can you create after a visit?

Response:
Visit planner
Contract
Service ticket
Sales quote
Opportunity
Question 57:
Which of the following initial tasks are required to configure SAP Hybros Cloud for
Customer?
Response:
Define the business roles
Set up scoping and fine tuning
Define the organizational structure
Define the territory structure
Question 58:
Based on which organizational elements can you define sales area information in the
product master?
Response:
Sales unit
Sales Organization
Distribution Channel
Territory
Question 59:
What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase?
Response:
Customer product lists are shown.
Map-based route planning is supported.
Current service tickets with high priority are integrated.
A calendar view contacting visit details is integrated.
Question 60:
What is a workflow rule used for?

Response:
To set up the organizational work distribution
To set up automatic e-mail notifications
To define and activate an approval process
To define and activate rules for automatic field updates

Question 61:
Which object do you use to assign the security policy for your SAP Hybris Cloud for
Customer project?
Response:
Employee
Organization Unit
Business User
Business Role
Question 62:
You are viewing a 360° overview of the customer in SAP Hybris cloud for customer. Which of
the following recent order details are available in this overview for your account?
Response:
Credit status
Invoice status
Sales order ID
Delivery status
Bill-to-party ID
Question 63:
Which features are available when you create a sales forecast?

Response:
Multi-dimensional rules
Multi-level overrides
Multi-level categorization
Multi-dimensional forecasting
Question 64:
Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP
CRM on premise?
Response:
Opportunities
Account Master Data
Product master data
Territory Management data

Question 65:
You need to split and distribute the opportunity revenue, but you do NOT see a particular
employee in the list while performing the distribution. What must be the reason for this?
Response:
The employee is NOT part of the account team.
The employee is NOT part of the sales organization.
The employee is NOT part of the sales org. unit.
The employee is NOT part of the sales team.
Question 66:
You need to record the level of influence that a customer’s employee is having on an
opportunity. What do you use to record this influence?
Response:
Sales team
Parties involved
Influencer map
Buying center
Question 67:
For which of the following reasons would you create a business role?
Response:
You want to make custom reports available on the home page.
You want to restrict drop-down list values for a specific group of users.
You want to perform fine-tuning activities.
You want to set up a service agent for an administrator.
You want to standardize system access.
Question 68:
Your customer defines a person who is responsible for checking every SAP Hybris Cloud for
Customer upgrade. Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this
up?
Response:
Define the contact person in the Service Control Center.
Define the contact person in the Administration work center.
Define a new service agent.
Update the contact details in your organization structure.

Question 69:
To set the pricing status to 'calculated successfully' in a sales order, what must you trigger?
Response:
Trigger simulation in the sales order when in offline mode.
Trigger simulation on the sales order in an integrated environment.
Trigger simulation on the sales order in a non-integrated environment.
Trigger Submit for Approval in the sales order.
Question 70:
What must you do if your customer wants to add product images to sales quote print forms?
Response:
Add printing as a predefined task in Activity Plans.
Activate the scoping element
Select an image option when you print the form.
Configure the fine tuning activity.

Question 71:
Which sales planning dimensions can you use to define a sales target plan?
Response:
Sales unit
Product list
Account team
Employee
Question 72:
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris
Cloud for Customer?
Response:
Visit
Task
Service request
Appointment
Phone calls
Question 73:
Which of the following actions can you perform using the administrator adaptation function?
Response:
Create an extension field and define its properties.
Validate values for an extension field based on another field.
Enter default extension field values based on business logic.
Create a code list resctriction for standard and extension fields.
Question 74:
For which of the following business objects is external pricing supported?

Response:
Leads
Orders
Activites
Quotes
Question 75:
Your test tenants have been upgraded. Your production tenants will be upgraded in two
weeks. Which activities should you NOT perform during these two weeks?
Response:
Apply SDK solution.
Update the business configuration.
Update fine tuning.
Request new tenants.
Question 76:
To which of the following are hotfixes applied?

Response:
To a set of tenants
To an individual customer tenant only
To test tenants only
To production tenants only

Question 77:
You need to create a URL mashup on the Account Overview to open a Google search. Which
of the following elements are mandatory to configure the mashup?
Response:
Description
Port Binding
Category
Port Type Package
Question 78:
In HTML5, what can you do using the field definition link?

Response:
Add an extension field to the page layout.
Add an extension field to a form template.
Hide an extension filed form the master template.
Add an extension field to a data source.

Sales Cloud Full Exam 78 Answers

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Sales Cloud Full Exam 78 Answers

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Question 1:

Which elements can you define during fine tuning?

Sales territory hierarchy level

There are 2 correct answers to this question.

Which business partner type is created in a Business-to-Customer scenario in SAP Hybris

Please choose the correct answer.

In the parent item only

In both the parent item and the child item

In the child item only

In the quotation header

What must you do to include the extension fields in the template?

Upload Microsoft Excel workbooks to SAP Cloud for Customer

Which of the following activities can you contain territory determination?

Party role definition

What options do you have when you create an activity plan?

Add product feedback.

Include tasks with notes and attachments.

Create follow-up quotes, orders, and opportunities.

Define if tasks are mandatory.

It remove the employee from the territory realignment calculation.

It removes the account from the territory realignment calculation.

Which mashup type do you recommend?

Based on which opportunity attributes can you create a sales forecast?

Total Contract Value

The Fine Tuning activity is NOT added to the project.

The Fine Tuning activity is closed.

The Fine Tuning activity is NOT open for configuration.

The Corresponding scoping element is NOT activated.

Enable business scoping.

Maintain payment terms.

Maintain product lists.

Maintain price lists and discount lists.

Create and access contacts

Synchronize and exchange leads

Synchronize and exchange appointments

Assign employees to a territory organization.

Include employees as part of the account team.

Create a sales planning dimension.

Activate scoping questions.

You create different contacts for each account.

Choose a data source.

Create a key figure.

Assign the report to a Workcenter view.

Assign the report to a business role.

Assign the business user to the territory structure.

Which work center can you request a production tenant from?

Business Configuration work center

Administrator work center

Data Privacy Management work center

Service Control work center

Please choose the correct answer.

Please choose the correct answer.

Full delivery on requested date

Late delivery or insufficient quantity

Data source for reporting

Code list restrictions

Which of the following objects deliver a default approval process?

How can you distribute the revenue of the opportunity?

The revenue can be distributed between the sales team members.

The revenue can be distributed on a daily basis.

The revenue can be distributes at header level.

The revenue can be distributed between the account team members.

Storage location details