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  • Student A: Guest Student B: Hotel Receptionist

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    Nguyễn Trần Mỹ Duyên
    12 views3 pages
    The document contains 3 dialogues between hotel guests and a receptionist. The guests check in by providing their names and IDs. They inquire about hotel amenities like internet access, restaurants, business centers and swimming pools. The receptionist provides the information and takes credit cards as payment. They confirm the room reservations and wish the guests a pleasant stay.

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    The document contains 3 dialogues between hotel guests and a receptionist. The guests check in by providing their names and IDs. They inquire about hotel amenities like internet access, restaurants, business centers and swimming pools. The receptionist provides the information and takes credit cards as payment. They confirm the room reservations and wish the guests a pleasant stay.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    12 views3 pages

    Student A: Guest Student B: Hotel Receptionist

    Uploaded by

    Nguyễn Trần Mỹ Duyên
    The document contains 3 dialogues between hotel guests and a receptionist. The guests check in by providing their names and IDs. They inquire about hotel amenities like internet access, restaurants, business centers and swimming pools. The receptionist provides the information and takes credit cards as payment. They confirm the room reservations and wish the guests a pleasant stay.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 3

    Speaking card 1

    Student A: Guest Student B: Hotel receptionist

    Greet and say you want to check in. Introduce your name Greet and say that you have the guest’s reservation. Ask for his
    (Name: Steven Andrews). State that you have a passport.
    reservation.
    Say that there is internet access in the room and give the
    Give the passport and ask if there is wireless internet. password.

    Say that the hotel has a gym which is free of charge and open
    24 hours a day. Ask for the guest’s credit card.
    Ask if there is a gym
    Thank the guest. Confirm the reservation of a double room for
    Give your credit card
    three nights. State the check-out date. Ask if there is anything
    more you can do for him.

    Say no and thank the receptionist Respond to the guest’s “thank you” and wish him a good
    /pleasant stay.
    Speaking card 2

    Student A: Guest Student B: Hotel receptionist

    Greet and say you want to check in. Introduce your name Greet and say that you have the guest’s reservation. Ask for her
    (Name: Jackie Molland). State that you have a reservation. ID card.

    Give the ID card and ask if there is a restaurant Say that there is a Japanese restaurant on the second floor and
    it is open 24/7.

    Say that the hotel has a business center which is free of charge.
    Ask if there is a business center.
    Ask for the guest’s credit card.
    Give your credit card
    Thank the guest. Confirm the reservation of a single room for
    five nights. State the check-out date. Ask the guest to fill in a
    form.

    Ask if there is anything more you can do for her.


    Agree to fill in a form.
    Respond to the guest’s “thank you” and wish her a good
    Say no and thank the receptionist
    /pleasant stay.
    Speaking card 3

    Student A: Guest Student B: Hotel receptionist:

    Greet and say you want to check in. Introduce your name Greet and say that you have the guest’s reservation. Ask if she
    (Name: Rachel Green). State that you have a reservation. has an ID card.

    Give the ID card and ask if there is a swimming pool. Say that the swimming pool has been closed for maintenance.
    Ask for the guest’s credit card.

    Thank the guest. Confirm the reservation of a single room for


    Give your credit card
    two nights. State the check-out date. Tell her room number. Ask
    the guest if a queen-size bed is ok.

    Say yes Ask if there is anything more you can do for her.

    Say no and thank the receptionist. Respond to the guest’s “thank you” and wish her a good
    /pleasant stay.

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